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A guide to the strange new world of identity resolution

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A guide to the strange new world of identity resolution

Effective marketing depends on knowing who you’re marketing to. In the digital world that’s becoming harder than ever as third-party cookies are phased out. Speaking at The MarTech Conference, Integrated AdTech CEO Ken Zachmann walked listeners through the challenges and opportunities of identity resolution in this new environment.

“Cookies have been what we’ve really focused on to do everything that we do as marketers,” Zachmann said. “This big change that’s happening, and not to be dramatic, but we’re calling it the cookie apocalypse.”

Here’s some cookie apocalypse numbers: Chrome accounts for more than 50% of all browser usage. So, when third-party cookies are gobbled off Google’s browser, that’s a loss of 50+% of that information. That’s on top of the 30+% lost when Safari and Firefox killed cookies. You can understand the eschatological reference.


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Life after cookies

There are still many ways to gather information, of course. However, they all come with their own identity resolution drawbacks. 

  • Personally Identifiable Information data providers (PII): These are companies like LiveRamp or Acxiom or Experian Marketing Services who take PII information – first name, last name, email – and build profiles of individuals and households. “The challenges that they’re going to face when they build out these identities is scale,” said Zachmann. “As increased iOS limitations come on, as increased consent management from different states are released, they’re going to have to really work very diligently to make sure that they’re maintaining proper consent to manage these different PII standpoints.” There are also issues about interoperability, he added. These providers like to keep their data to themselves and have companies use their stacks for activation and measurement. 
  • Probabilistic data providers: They make probable assumptions about what a group of intenders or users or consumers are going to be doing. They use a subset of seed data, one-to-one level data about someone. That could be an email from a place they’ve registered, then the provider will add data from other places where that email address has been used, like e-commerce, news, etc. This lets them build a pretty good demographic picture of this person, without knowing who they are. From there the provider will use this small seed set of data and blow it out using look-alike modeling or analytics. “It can be very effective as far as getting more scale,” said Zachmann, “but the accuracy gets decreased and oftentimes we’re paying for users who may or may not be interested in the offer we have on the table.”
  • Authenticated hashed email (HEM) data providers: They take regular email addresses and encoding them using a cryptographic hashing function. This creates an obfuscated string of characters, or hash, to represent the email. This creates an identifier that doesn’t share restricted information and can then be used as a single unified identity used for tracking across channels and devices. relate to either household propensities, intent, behaviors, contextual reading behaviors. “The problem with these hashed emails is that they only have about a 20% to 40% reach,” said Zachmann. “Because they’re hashed and because hashed email really can’t be either denominized or shared … you kind of have to stay in their world or in their sandbox.”
  • Data Management Platform (DMP) data providers: These are companies like Oracle or Lotame and others that build backbones of data. They use their own first- and second-party data and assign a proprietary ID to them. “Tricky part about DMP’s is that while they have large scale they don’t often have the ability to have their ID interoperable between other platforms,” said Zachmann. “Like moving the ID to say the trade desk where you want to activate your ads or moving it to a measurement partner that you already use. Oftentimes those ID’s right now don’t talk together and it’s really difficult to do addressability and measurement when the DMP’s ID is more insulated.”
  • App data providers: They collect information about where and when their app users engage in content and make purchases. And they’re able to stitch that data to a household IP, which gives them yet more data. They are in the midst of their own “APPocalypse.” Apple now requires them to get users’ consent for collecting data. Although Google is dragging its feet on the issue, they are moving in that direction and already require apps to disclose what is being collected and why. “I think right now the opt in rates across the US is only about 24% of iOS users who are opting in to be targeted on their device,” said Zachmann. 
  • CTV: A lot of the people who cut the cord with cable TV are using connected TV devices like Roku and Fire TV Stick. Those devices have IDs and the companies combine that with your IP address and first party data to create the information they sell. “They have a known measurement stack and are becoming a bigger part of the pie,” said Zachmann. They can be part of marketers’ data mix, but not all of it, he added. 
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There may be a solution

The best currently available solution is also one of the hottest new buzzwords: Clean rooms

These use privacy-enhancing technology which lets data owners (including brands and publishers) share customer first-party data in a privacy-compliant way. This makes it possible for first-party data for the same person, from different sources, to be combined even while they remain anonymous. 

Read next: Why we care about data clean rooms

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“They’re really … shaking up the identity landscape because they’re providing this system where you can go in, put in your data [and] they’re going to take care of it for me,” said Zachmann. “They’re going to cleanse it, make sure all the opt outs are removed, make sure everything is done, and all the consent management profiles are maintained.” They’re a good way to deal with both interoperability and privacy issues, he added.


About The Author

Constantine von Hoffman is managing editor of MarTech. A veteran journalist, Con has covered business, finance, marketing and tech for CBSNews.com, Brandweek, CMO, and Inc. He has been city editor of the Boston Herald, news producer at NPR, and has written for Harvard Business Review, Boston Magazine, Sierra, and many other publications. He has also been a professional stand-up comedian, given talks at anime and gaming conventions on everything from My Neighbor Totoro to the history of dice and boardgames, and is author of the magical realist novel John Henry the Revelator. He lives in Boston with his wife, Jennifer, and either too many or too few dogs.

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Old Navy to drop NFTs in July 4th promo update

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Old Navy to drop NFTs in July 4th promo update

Old Navy will update its yearly Fourth of July promotions by saluting the metaverse with an NFT drop, going live June 29.

In honor of the year they were founded, the retailer will release 1,994 common NFTs, each selling for $0.94. The NFTs will feature the iconic Magic the Dog and t include a promo code for customers to claim an Old Navy t-shirt at Old Navy locations or online.

“This launch is Old Navy’s first activation in web3 or with NFTs,” an Old Navy spokesperson told MarTech. “As a brand rooted in democratization and inclusivity, it was essential that we provide access and education for all with the launch of our first NFT collection. We want all our customers, whether they have experience with web3, to be able to learn and participate in this activation.”

Accessible and user-friendly. Any customer can participate by visiting a page off of Old Navy’s home site, where they’ll find step-by-step instructions.

There will also be an auction for a unique one-of-one NFT. All proceeds for the NFT and shirt sales go to Old Navy’s longtime charitable partner, Boys & Girls Clubs of America.

Additionally, 10% of NFT resales on the secondary market will also go to Boys & Girls Clubs.

Support. This activation is supported by Sweet, who’s played a major role in campaigns for other early NFT adopters like Burger King.

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The Old Navy NFTs will be minted on the Tezos blockchain, known for its low carbon footprint.

“This is Old Navy’s first time playing in the web3 space, and we are using the launch of our first NFT collection to test and learn,” said Old Navy’s spokesperson. “We’re excited to enable our customers with a new way to engage with our iconic brand and hero offerings and look forward to exploring additional consumer activations in web3 in the future.”

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Read next: 4 key strategies for NFT brand launches

Why we care. Macy’s also announced an NFT promotion timed to their fireworks show. This one will award one of 10,000 NFTs to those who join their Discord server.

Old Navy, in contrast, is keeping customers closer to their owned channels, and not funneling customers to Discord. Old Navy consumers who don’t have an NFT wallet can sign up through Sweet to purchase and bid on NFTs.

While Macy’s has done previous web3 promotions, this is Old Navy’s first. They’ve aligned a charity partner, brand tradition and concern for the environment with a solid first crack at crypto.


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About The Author

Chris Wood draws on over 15 years of reporting experience as a B2B editor and journalist. At DMN, he served as associate editor, offering original analysis on the evolving marketing tech landscape. He has interviewed leaders in tech and policy, from Canva CEO Melanie Perkins, to former Cisco CEO John Chambers, and Vivek Kundra, appointed by Barack Obama as the country’s first federal CIO. He is especially interested in how new technologies, including voice and blockchain, are disrupting the marketing world as we know it. In 2019, he moderated a panel on “innovation theater” at Fintech Inn, in Vilnius. In addition to his marketing-focused reporting in industry trades like Robotics Trends, Modern Brewery Age and AdNation News, Wood has also written for KIRKUS, and contributes fiction, criticism and poetry to several leading book blogs. He studied English at Fairfield University, and was born in Springfield, Massachusetts. He lives in New York.

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