MARKETING
Government Agencies Get Real, Funny, and Human on Social Media [Examples]
![Government Agencies Get Real, Funny, and Human on Social Media [Examples] Government Agencies Get Real, Funny, and Human on Social Media [Examples]](https://articles.entireweb.com/wp-content/uploads/2023/04/1682018205_Government-Agencies-Get-Real-Funny-and-Human-on-Social-Media.png)
Developing government agency content (or any “boring” or “red-tape” industry) to engage, entertain, and still communicate your message presents challenges.
Bland, bureaucratic content causes people to keep scrolling or have their eyes glazed over. Fortunately, some local, state, and federal agencies have found an antidote, creatively connecting with their constituents by humanizing their content.
Bland, bureaucratic #content causes people’s eyes to glaze over. But these three agencies have found a creative antidote, says @DawnPapandrea via @CMIContent. Click To Tweet
Look at three public agencies that keep their content fresh and entertaining while sharing important public service updates.
Local Agency: Northeast Ohio Regional Sewer District
A public utility with a cult-like social media following might sound crazy, but the Northeast Ohio Sewer District is proof. The agency treats 90 billion gallons of wastewater and stormwater from 62 communities – and tweets like a content boss.
A recent thread put images of actor Pedro Pascal alongside a corresponding image of an NEORSD job and garnered over 56,000 views. Other tweets bring potty puns (flushable wipes – that are the bain of a sewer treatment organization – are a favorite target), pop culture, and cool employee profiles to build rapport with audiences.
Pedro Pascal as @neorsd jobs 🧵 pic.twitter.com/BISBgf59Af
— NE Ohio Regional Sewer District (@neorsd) April 7, 2023
That creativity and willingness to engage outside the normal utility content bring a human side that allows the district to connect uniquely with customers and others across the country, says John Gonzalez, communications manager for Northeast Ohio Sewer District.
NEORSD is active on other social platforms, and its podcast Clean Water Works, which started in September 2022, is gaining traction.
John credits employees within the organization for sharing creative content ideas. “The number of employees who have content to share – whether it is photos from the field or suggestions for content or a space where we can record a video and bring them into it – that support goes a long way. And it comes from the relationships that we’ve built internally,” he says. “Most of our (audience) growth in the recent years was because we began to move into more of the personal reality side of our work.”
John and his team also work to be in the moment, be responsive, and go where the trends lead them. “We like to create content that will make people think. We want them to pay attention to our work and be able to trust us to know when they have a question. We’re going to give them an answer,” he says.
A sense of humor, humility, and humanity works well on any platform. As John explains: “I’ve had people say that they have applied for jobs at the district because of something they saw on our Twitter account … It reflected something about the organization that they wanted to be a part of. When I hear those things, it [shows] that those human connections go a long way. And you can’t put that into a tweet metric.”
Cool content moment
On Dec. 29, 2021, NEORSD tweeted a phone number inviting followers to call and receive a personal message from the sewer district and to leave their own messages. About 900 responded.
Over 900 people left voicemail messages when @NEORSD asked them to call to receive a personal message, says @DawnPapandrea via John Gonzalez @CMIContent. Click To Tweet
this year has been crazy.
maybe we’ve been a source of wit and wisdom, levity and brevity.
we’re proud to serve you, either treating or tweeting.
we have a special message for you and would love to hear your voices to end this year.
just call 216-361-6772 and listen.
— NE Ohio Regional Sewer District (@neorsd) December 29, 2021
“It was humbling to realize that there was a real connection we had made with people just by being honest, by thanking them for giving us their time. The sense of personal connection that they felt with our account and the emotion – there were literally people crying in the voicemail messages – just shocked me,” John says.
State agency: California Volunteers, Office of the Governor
California Volunteers aims to engage state residents and encourage them to participate in service opportunities. Communications director Katie Vavao says social media content drives brand awareness, helping them to increase their volunteer force that’s already larger than the Peace Corps.
“Seeing different faces, speaking different languages, doing a variety of community work is what makes our stories so compelling,” Katie says. “By uplifting their stories, we hope to inspire others.”
California Volunteers’ best-performing content is typically short-form videos like YouTube Shorts and Instagram Reels, such as this California Climate Action Corps recruitment video.
Recently, the organization found new audiences on LinkedIn and TikTok. “It can sometimes be a challenge to break through and get those viral moments, but posting fun, visual content has been key,” Katie says.
With just one videographer and two social media staff, they rely on user-generated content. “We receive photos/videos from volunteers and service members uploaded through our website. Our hope is to have thousands of content creators working all over the state to share their stories about service and volunteerism,” Katie says.
@CalVolunteers relies on its volunteers and service members to create user-generated content to use across its social channels, says @DawnPapandrea via @katievavao @CMIContent. Click To Tweet
They use the hashtag #CaliforniansForAll across platforms to allow for consistency wherever people engage.
Cool content moment
A simple TikTok promoting the College Corps fellows program, which provides a college stipend for students doing meaningful work, garnered over 333,000 views. It’s a 46-second walkthrough of the application process, but with the right target audience (TikTok), it had a big impact.
@californiavolunteers Build Skills Help Others Earn Money If you need help paying for your education while doing meaningful work, the #CaliforniansForAll ♬ Aesthetic – Tollan Kim
Federal: National Weather Service safety team
“A good metaphor for our challenge in garnering the public’s attention is this: Weather safety and preparedness are like broccoli. People know it’s good for you, but they don’t want to eat it. It is our job to make weather safety and preparedness appetizing,” says Douglas Hilderbrand, preparedness and resilience program lead at the National Weather Service.
The seven-person NWS safety team shares national safety and awareness materials to save lives and property. It’s all about connecting a weather forecast to an expected impact and capturing how weather impacts everyone every day.
“Because our mission is tied to the human element, it is important that our social media outreach reflects that,” Douglas says. “Success is most tied to connecting with our audience, driving action (whether that be preparedness, learning, or interest in partnerships), and building trust.”
@NWS success is most tied to connecting with our audience, driving action, and building trust, says @dcweatherbrand via @DawnPapandrea @CMIContent. Click To Tweet
The NWS safety team does that with sprinkles of humor, irony, and fun, so their audience appreciates the important underlying messages. “If more people follow us because they get entertained once in a while, they will view our posts when the topic is much more serious,” Douglas says.
Happy #PiDay! This year we left it to our software developers to help us celebrate. They came up with making all of the forecast temperatures on our forecast pages, multiples of π.
Anyways… enjoy: https://t.co/djwihlJQdi pic.twitter.com/vid98v9ij1
— National Weather Service (@NWS) March 14, 2023
Because their content’s impact can save lives, clearly communicating the message in a way people will appreciate is crucial. They partnered with the Federal Emergency Management Association, Auburn University, Federal Alliance for Safe Homes, and others to create this infographic for tornado warnings. It divides the options for where people shelter into boxes labeled worst, bad, good, and best. The list ranges from mobile homes and vehicles (worst) to gymnasiums (bad) and basements (good) to tornado storm shelters (best).
Douglas says it has become the “gold standard for communicating tornado sheltering” on social media and traditional media.
Cool content moment
In April, NWS created #SafePlaceSelfie Day. It encouraged the public to take a photo of themselves in a spot where they would be safe during an extreme weather event. Meteorologists, local weather bureaus, colleges, and interested people participated.
Hey, where would you go to take shelter during severe weather? Today meteorologists are encouraging everyone to take some time to identify their safe place and to post a “selfie” photo from that location using the hashtag #SafePlaceSelfie pic.twitter.com/OgeXKeCZfF
— Brooke Brighton (@BrookeBrighton) April 5, 2023
“By making one preparedness action fun, we hope it motivates people to take other preparedness steps,” Douglas says.
Translating messages into content people will consume
Content teams at government agencies must often work a little harder than B2C brands to get buy-in from their bosses to publish content that real people will consume. But those who get the OK (and you can use the anecdotes to help your case) will find human-focused content can deliver better results.
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Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
Intro to Amazon Non-endemic Advertising: Benefits & Examples

Amazon has rewritten the rules of advertising with its move into non-endemic retail media advertising. Advertising on Amazon has traditionally focused on brands and products directly sold on the platform. However, a new trend is emerging – the rise of non-endemic advertising on this booming marketplace. In this article, we’ll dive into the concept of non-endemic ads, their significance, and the benefits they offer to advertisers. This strategic shift is opening the floodgates for advertisers in previously overlooked industries.
While endemic brands are those with direct competitors on the platform, non-endemic advertisers bring a diverse range of services to Amazon’s vast audience. The move toward non-endemic advertising signifies Amazon’s intention to leverage its extensive data and audience segments to benefit a broader spectrum of advertisers.
Endemic vs. Non-Endemic Advertising
Let’s start by breaking down the major differences between endemic advertising and non-endemic advertising…
Endemic Advertising
Endemic advertising revolves around promoting products available on the Amazon platform. With this type of promotion, advertisers use retail media data to promote products that are sold at the retailer.
Non-Endemic Advertising
In contrast, non-endemic advertising ventures beyond the confines of products sold on Amazon. It encompasses industries such as insurance, finance, and services like lawn care. If a brand is offering a product or service that doesn’t fit under one of the categories that Amazon sells, it’s considered non-endemic. Advertisers selling products and services outside of Amazon and linking directly to their own site are utilizing Amazon’s DSP and their data/audience segments to target new and relevant customers.
7 Benefits of Running Non-Endemic Ad Campaigns
Running non-endemic ad campaigns on Amazon provides a wide variety of benefits like:
Access to Amazon’s Proprietary Data: Harnessing Amazon’s robust first-party data provides advertisers with valuable insights into consumer behavior and purchasing patterns. This data-driven approach enables more targeted and effective campaigns.
Increased Brand Awareness and Revenue Streams: Non-endemic advertising allows brands to extend their reach beyond their typical audience. By leveraging Amazon’s platform and data, advertisers can build brand awareness among users who may not have been exposed to their products or services otherwise. For non-endemic brands that meet specific criteria, there’s an opportunity to serve ads directly on the Amazon platform. This can lead to exposure to the millions of users shopping on Amazon daily, potentially opening up new revenue streams for these brands.
No Minimum Spend for Non-DSP Campaigns: Non-endemic advertisers can kickstart their advertising journey on Amazon without the burden of a minimum spend requirement, ensuring accessibility for a diverse range of brands.
Amazon DSP Capabilities: Leveraging the Amazon DSP (Demand-Side Platform) enhances campaign capabilities. It enables programmatic media buys, advanced audience targeting, and access to a variety of ad formats.
Connect with Primed-to-Purchase Customers: Amazon’s extensive customer base offers a unique opportunity for non-endemic advertisers to connect with customers actively seeking relevant products or services.
Enhanced Targeting and Audience Segmentation: Utilizing Amazon’s vast dataset, advertisers can create highly specific audience segments. This enhanced targeting helps advertisers reach relevant customers, resulting in increased website traffic, lead generation, and improved conversion rates.
Brand Defense – By utilizing these data segments and inventory, some brands are able to bid for placements where their possible competitors would otherwise be. This also gives brands a chance to be present when competitor brands may be on the same page helping conquest for competitors’ customers.
How to Start Running Non-Endemic Ads on Amazon
Ready to start running non-endemic ads on Amazon? Start with these essential steps:
Familiarize Yourself with Amazon Ads and DSP: Understand the capabilities of Amazon Ads and DSP, exploring their benefits and limitations to make informed decisions.
Look Into Amazon Performance Plus: Amazon Performance Plus is the ability to model your audiences based on user behavior from the Amazon Ad Tag. The process will then find lookalike amazon shoppers with a higher propensity for conversion.
“Amazon Performance Plus has the ability to be Amazon’s top performing ad product. With the machine learning behind the audience cohorts we are seeing incremental audiences converting on D2C websites and beating CPA goals by as much as 50%.”
– Robert Avellino, VP of Retail Media Partnerships at Tinuiti
Understand Targeting Capabilities: Gain insights into the various targeting options available for Amazon ads, including behavioral, contextual, and demographic targeting.
Command Amazon’s Data: Utilize granular data to test and learn from campaign outcomes, optimizing strategies based on real-time insights for maximum effectiveness.
Work with an Agency: For those new to non-endemic advertising on Amazon, it’s essential to define clear goals and identify target audiences. Working with an agency can provide valuable guidance in navigating the nuances of non-endemic advertising. Understanding both the audience to be reached and the core audience for the brand sets the stage for a successful non-endemic advertising campaign.
Conclusion
Amazon’s venture into non-endemic advertising reshapes the advertising landscape, providing new opportunities for brands beyond the traditional ecommerce sphere. The blend of non-endemic campaigns with Amazon’s extensive audience and data creates a cohesive option for advertisers seeking to diversify strategies and explore new revenue streams. As this trend evolves, staying informed about the latest features and possibilities within Amazon’s non-endemic advertising ecosystem is crucial for brands looking to stay ahead in the dynamic world of digital advertising.
We’ll continue to keep you updated on all things Amazon, but if you’re looking to learn more about advertising on the platform, check out our Amazon Services page or contact us today for more information.
MARKETING
How Does Success of Your Business Depend on Choosing Type of Native Advertising?

The very first commercial advertisement was shown on TV in 1941. It was only 10 seconds long and had an audience of 4,000 people. However, it became a strong trigger for rapid advertising development. The second half of the 20th century is known as the golden age of advertising until the Internet came to the forefront and entirely transformed the advertising landscape. The first commercial banner appeared in the mid-90s, then it was followed by pop-ups, pay-by-placement and paid-pay-click ads. Companies also started advertising their brands and adding their business logo designs, which contributes to consumer trust and trustworthiness.
The rise of social media in the mid-2000s opened a new dimension for advertising content to be integrated. The marketers were forced to make the ads less intrusive and more organic to attract younger users. This is how native advertising was born. This approach remains a perfect medium for goods and services promotion. Let’s see why and how native ads can become a win-win strategy for your business.
What is native advertising?
When it comes to digital marketing, every marketer talks about native advertising. What is the difference between traditional and native ones? You will not miss basic ads as they are typically promotional and gimmicky, while native advertising naturally blends into the content. The primary purpose of native ads is to create content that resonates with audience expectations and encourages users to perceive it seamlessly and harmoniously.
Simply put, native advertising is a paid media ad that organically aligns with the visual and operational features of the media format in which it appears. The concept is quite straightforward: while people just look through banner ads, they genuinely engage with native ads and read them. You may find a lot of native ads on Facebook, Twitter and Instagram – they appear in the form of “in-feed” posts that engage users in search for more stories, opinions, goods and services. This unobtrusive approach turns native ads into a powerful booster for any brand.
How does native advertising benefit your business?
An average Internet user comes across around 10,000 ads a day. But even physically, it is impossible to perceive this amount of information in 24 hours. So, most of them use adblockers, nullifying all efforts of markers. Native ads successfully overcome this digital challenge thanks to their authenticity. And this is not the only advantage of native advertising. How else does your business benefit? Here are just a few major benefits that prove the value of native ads:
Better brand awareness. Native ads contribute to the brand’s visibility. They seamlessly blend into educational, emotional, and visual types of content that can easily become viral. While promotional content typically receives limited shares, users readily share valuable or entertaining content. Consequently, while you incur expenses only for the display of native ads, your audience may go the extra mile by sharing your content and organically promoting your brand or SaaS product at no additional cost.
Increased click-through rates. Native ads can generate a thrilling click-through rate (CTR) primarily because they are meticulously content-adaptable. Thus, native ads become an integral part of the user’s journey without disrupting their browsing experience. Regardless of whether your native advertising campaign is designed to build an audience or drive specific actions, compelling content will always entice users to click through.
Cost-efficient campaign performance. Native advertising proves to be cheaper compared to a traditional ad format. It mainly stems from a higher CTR. Thanks to precise targeting and less customer resistance, native ads allow to bring down cost-per-click.
Native ads are continuously evolving, enabling marketers to experiment with different formats and use them for successful multi-channel campaigns and global reach.
Types of native advertising
Any content can become native advertising as there are no strict format restrictions. For example, it can be an article rating the best fitness applications, an equipment review, or a post by an influencer on a microblog. The same refers to the channels – native ads can be placed on regular websites and social media feeds. Still, some forms tend to be most frequently used.
- In-feed ads. This type of ad appears within the content feed. You have definitely seen such posts on Facebook and Instagram or such videos on TikTok. They look like regular content but are tagged with an advertising label. The user sees these native ads when scrolling the feed on social media platforms.
- Paid search ads. These are native ads that are displayed on the top and bottom of the search engine results page. They always match user’s queries and aim to capture their attention at the moment of a particular search and generate leads and conversions. This type of ad is effective for big search platforms with substantial traffic.
- Recommendation widgets. These come in the form of either texts or images and can be found at the end of the page or on a website’s sidebar. Widgets offer related or intriguing content from either the same publisher or similar sources. This type of native ads is great for retargeting campaigns.
- Sponsored content. This is one of the most popular types of native advertising. Within this format, an advertiser sponsors the creation of an article or content that aligns with the interests and values of the platform’s audience. They can be marked as “sponsored” or “recommended” to help users differentiate them from organic content.
- Influencer Advertising. In this case, advertisers partner with popular bloggers or celebrities to gain the attention and trust of the audience. Influencers integrate a product, service, or event into their content or create custom content that matches their style and topic.
Each of these formats can bring stunning results if your native ads are relevant and provide value to users. Use a creative automation platform like Creatopy to design effective ads for your business.
How to create a workable native ad?
Consider these 5 steps for creating a successful native advertising campaign:
- Define your target audience. Users will always ignore all ads that are not relevant to them. Unwanted ads are frustrating and can even harm your brand. If you run a store for pets, make sure your ads show content that will be interesting for pet owners. Otherwise, the whole campaign will be undermined. Regular market research and data analysis will help you refine your audience and its demographics.
- Set your goals. Each advertising campaign should have a clear-cut objective. Without well-defined goals, it is a waste of money. It is a must to know what you want to achieve – introduce your brand, boost sales or increase your audience.
- Select the proper channels. Now, you need to determine how you will reach out to your customers. Consider displaying ads on social media platforms, targeting search engine result pages (SERPs), distributing paid articles, or utilizing in-ad units on different websites. You may even be able to get creative and use email or SMS in a less salesy and more “native”-feeling way—you can find samples of texts online to help give you ideas. Exploring demand side platforms (DSP) can also bring good results.
- Offer compelling content. Do not underestimate the quality of the content for your native ads. Besides being expertly written, it must ideally match the style and language of the chosen channel,whether you’re promoting professional headshots, pet products, or anything else. The main distinctive feature of native advertising is that it should fit naturally within the natural content.
- Track your campaign. After the launch of native ads, it is crucial to monitor the progress, evaluating the costs spent and results. Use tools that help you gain insights beyond standard KPIs like CTR and CPC. You should get engagement metrics, customer data, campaign data, and third-party activity data for further campaign management.
Key takeaway
Summing up the above, it is time to embrace native advertising if you haven’t done it yet. Native ads seamlessly blend with organic content across various platforms, yielding superior engagement and conversion rates compared to traditional display ads. Marketers are allocating higher budgets to native ads because this format proves to be more and more effective – content that adds value can successfully deal with ad fatigue. Native advertising is experiencing a surge in popularity, and it is to reach its peak. So, do not miss a chance to grow your business with the power of native ads.or you can do digital marketing course from Digital Vidya.
MARKETING
OpenAI’s Drama Should Teach Marketers These 2 Lessons

A week or so ago, the extraordinary drama happening at OpenAI filled news feeds.
No need to get into all the saga’s details, as every publication seems to have covered it. We’re just waiting for someone to put together a video montage scored to the Game of Thrones music.
But as Sam Altman takes back the reigns of the company he helped to found, the existing board begins to disintegrate before your very eyes, and everyone agrees something spooked everybody, a question arises: Should you care?
Does OpenAI’s drama have any demonstrable implications for marketers integrating generative AI into their marketing strategies?
Watch CMI’s chief strategy advisor Robert Rose explain (and give a shoutout to Sutton’s pants rage on The Real Housewives of Beverly Hills), or keep reading his thoughts:
For those who spent last week figuring out what to put on your holiday table and missed every AI headline, here’s a brief version of what happened. OpenAI – the huge startup and creator of ChatGPT – went through dramatic events. Its board fired the mercurial CEO Sam Altman. Then, the 38-year-old entrepreneur accepted a job at Microsoft but returned to OpenAI a day later.
We won’t give a hot take on what it means for the startup world, board governance, or the tension between AI safety and Silicon Valley capitalism. Rather, we see some interesting things for marketers to put into perspective about how AI should fit into your overall content and marketing plans in the new year.
Robert highlights two takeaways from the OpenAI debacle – a drama that has yet to reach its final chapter: 1. The right structure and governance matters, and 2. Big platforms don’t become antifragile just because they’re big.
Let’s have Robert explain.
The right structure and governance matters
OpenAI’s structure may be key to the drama. OpenAI has a bizarre corporate governance framework. The board of directors controls a nonprofit called OpenAI. That nonprofit created a capped for-profit subsidiary – OpenAI GP LLC. The majority owner of that for-profit is OpenAI Global LLC, another for-profit company. The nonprofit works for the benefit of the world with a for-profit arm.
That seems like an earnest approach, given AI tech’s big and disruptive power. But it provides so many weird governance issues, including that the nonprofit board, which controls everything, has no duty to maximize profit. What could go wrong?
That’s why marketers should know more about the organizations behind the generative AI tools they use or are considering.
First, know your providers of generative AI software and services are all exploring the topics of governance and safety. Microsoft, Google, Anthropic, and others won’t have their internal debates erupt in public fireworks. Still, governance and management of safety over profits remains a big topic for them. You should be aware of how they approach those topics as you license solutions from them.
Second, recognize the productive use of generative AI is a content strategy and governance challenge, not a technology challenge. If you don’t solve the governance and cross-functional uses of the generative AI platforms you buy, you will run into big problems with its cross-functional, cross-siloed use.
Big platforms do not become antifragile just because they’re big
Nicholas Taleb wrote a wonderful book, Antifragile: Things That Gain From Disorder. It explores how an antifragile structure doesn’t just withstand a shock; it actually improves because of a disruption or shock. It doesn’t just survive a big disruptive event; it gets stronger because of it.
It’s hard to imagine a company the size and scale of OpenAI could self-correct or even disappear tomorrow. But it can and does happen. And unfortunately, too many businesses build their strategies on that rented land.
In OpenAI’s recent case, the for-profit software won the day. But make no bones about that victory; the event wasn’t good for the company. If it bounces back, it won’t be stronger because of the debacle.
With that win on the for-profit side, hundreds, if not thousands, of generative AI startups breathed an audible sigh of relief. But a few moments later, they screamed “pivot” (in their best imitation of Ross from Friends instructing Chandler and Rachel to move a couch.)
They now realize the fragility of their software because it relies on OpenAI’s existence or willingness to provide the software. Imagine what could have happened if the OpenAI board had won their fight and, in the name of safety, simply killed any paid access to the API or the ability to build business models on top of it.
The last two weeks have done nothing to clear the already muddy waters encountered by companies and their plans to integrate generative AI solutions. Going forward, though, think about the issues when acquiring new generative AI software. Ask about how the vendor’s infrastructure is housed and identify the risks involved. And, if OpenAI expands its enterprise capabilities, consider the implications. What extra features will the off-the-shelf solutions provide? Do you need them? Will OpenAI become the Microsoft Office of your AI infrastructure?
Why you should care
With the voluminous media coverage of Open AI’s drama, you likely will see pushback on generative AI. In my social feeds, many marketers say they’re tired of the corporate soap opera that is irrelevant to their work.
They are half right. What Sam said and how Ilya responded, heart emojis, and how much the Twitch guy got for three days of work are fodder for the Netflix series sure to emerge. (Robert’s money is on Michael Cera starring.)
They’re wrong about its relevance to marketing. They must be experiencing attentional bias – paying more attention to some elements of the big event and ignoring others. OpenAI’s struggle is entertaining, no doubt. You’re glued to the drama. But understanding what happened with the events directly relates to your ability to manage similar ones successfully. That’s the part you need to get right.
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Cover image by Joseph Kalinowski/Content Marketing Institute
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