MARKETING
How Nonprofits Can Use TikTok for Growth [Case Study + Examples]
TikTok has shaken up the digital landscape — and its explosive growth over the past year suggests that it’s here to stay.
Although it’s an entertainment-first platform, TikTok is more than just Gen Z dance challenges.
We’re seeing more and more social impact and non-profit clients use TikTok to inform, educate, engage, advertise, and raise funds and awareness.
Here, let’s explore tips and best practices for nonprofits looking to leverage TikTok for growth.
Is TikTok right for your nonprofit?
Building a presence on a new social media platform can be a big undertaking. As with any platform, it’s essential to assess whether it’s a good fit for your organization, and whether it will help you meet your goals.
Before diving in, it’s important to ensure that your efforts go into spaces and platforms that your audience already uses.
First, make sure TikTok helps reach your organization’s target audience. Remember: over 50% of the apps’ users are under 32 years old, and over 41% of TikTok users are between the ages of 16 and 24, according to Qgiv.
You’ll also want to assess whether your organization can manage a TikTok channel. If you’re considering whether your organization has the capacity to build a TikTok presence, the first step is to ask — and trust — the person or team who manages your social media.
Another thing to consider is the way TikTok prioritizes raw, real, unedited, and people-first videos. On this platform, link posts or polished graphics and copy won’t cut it. Think about whether you have employees willing to make videos for the account, or if you have the budget to hire creators and influencers to build your presence.
Having an employee kick off your TikTok account is a great starting point, but it’s not the only way. TikTok’s creator marketplace is the platform’s official collaboration center that connects brands and creators to execute paid and reward-based campaigns. This is a great starting point for nonprofit’s that are new to TikTok.
8 Tips + Best Practices for Nonprofits on TikTok [+ Examples]
Once you’ve determined TikTok will help you reach your goals and target audience, and you’ve ensured you have the resources to manage the platform, it’s time to get into some tips that can help nonprofits move missions forward with quality TikTok content.
1. Creative is the primary factor for success.
Your content is everything on this platform. As noted above, polished photos and videos won’t cut it. You need a real person (whether that be an employee or creator from TikTok’s Creator Marketplace) to commit to making videos that have high-performing elements.
2. Use the principle of “entertainment-first”.
Remember that TikTok is an entertainment platform first and foremost.
The American Kennel Club (AKC) uses Facebook to share tips and articles about dog care — like this post featuring the best dog raincoats — to establish its place as an expert in dog welfare.
AKC’s TikTok, however, has a different goal: to engage audiences with cute dog videos. This TikTok post succeeded not by educating about dog care, but by showing off the incredibly cute Pekingese breed at a dog show.
3. Leverage talent to bring your videos to life.
More than one in three viral videos featured a person speaking within the first three seconds, according to a recent analysis of over 600 viral TikTok videos by SemRush. Featuring actual people in your video content is essential, and it gives your organization the chance to spotlight and uplift a diverse group of voices.
There are a few key places you can source talent from — for instance, consider inviting folks from different departments of your organization to create or star in content, or tap into the platform’s vast supply of creators.
The It Gets Better Project taps into a network of creators that they have established relationships with — like this video featuring Zoe Stoller — to create fun, informative content for their page.
4. Stay ahead of trends and find inspiring creations from the Discover page.
Trends are constantly circulating on TikTok, and the best way to know which content, audio, hashtags, or concepts are going viral on the platform is to engage with the Discover page. Think of this page as the hub for the most popular content on the app. This space also includes featured placement for paid media.
On the Discover page, you’ll see a series of trending hashtags that you can click through. The set of videos that appear under each hashtag are videos that either started the trend or popular videos that are relevant to the trending hashtag.
It’s a good idea to use these examples as inspiration when developing new videos, but a TikTok strategy should not focus solely on reacting to viral trends.
5. Approach TikTok like a regular human — not a brand.
Establishing your organization’s identity or persona is critical when building a content strategy because this is the first step in attracting an engaged audience.
As noted earlier, Gen Z — a primary audience on this app — favors authenticity more than their millennial counterparts. Instead of trying to appeal to a massive audience, lean into your organization’s unique knowledge base and informative storytelling.
If you aren’t sure how to build a TikTok persona for your organization, start with your mission statement! From there, you can narrow down which content buckets you would like to focus on, and ultimately the type of videos you want to make.
AKC posted this video of a dog competing in an agility contest — and despite being filmed on a smartphone, the TikTok earned over 2 million views. Expensive equipment is not necessary to produce highly engaging content.
6. Use a story arc.
Videos should have a concise beginning, middle, and end. Consider mapping out key story fundamentals such as a hook, introduction, interesting turn, and final pay-off before executing a TikTok. Storyboarding can help to streamline the filming process, and it provides guidelines for those who are new at creating this sort of content.
In preparation for It Gets Better Project’s organic TikTok campaign promoting the “50 States. 50 Grants. 5000 Voices.” grant program, the Media Cause team developed a narrative structure and sample script to correspond with the campaign’s branded hashtag.
Mapping out a sample narrative arc and example script was important to illustrate how the overarching campaign would function on the platform. It also served as a useful tool to share with talent who would eventually participate in the creating content for the TikTok campaign.
Media Cause partnered with the TikTok team to gain feedback on the narrative arc and branded hashtag — and, as a result, It Gets Better Project’s campaign was featured on the TikTok Explore page.
7. Keep it concise (15-30 seconds), and get to the point.
Be sure to show your followers the lesson or purpose of the video within the first three seconds … That’s all the time you get before the average user swipes.
You can easily achieve a captivating introduction by using text on the screen, narration, or front-loading the video with the most salient information.
Consider, for instance, this Natural Resource Defense Council (NRDC) TikTok video, which educates viewers on the infrastructure package in a mere 30 seconds:
8. Inspire co-creation.
When crafting a content strategy, you don’t need to start from scratch. Leverage in-app tools to promote conversation and engagement with existing audiences that overlap with your own — this can be through TikTok’s duet, react, reply with video, and stitch features.
Inspire your audience to have a dialogue with your organization through the use of polls or Q&As. Also, community management is key on TikTok, so be sure to answer any questions you receive in your comments (or in the comment section of other viral TikToks).
Ultimately, TikTok is here to stay, and it provides the opportunity to connect with an audience you may not otherwise reach. As with any platform, it’s essential to assess whether it’s a good fit for your organization and goals.
Once you’ve determined whether a TikTok strategy will help your organization reach its desired audience and goals, embrace these tips to ensure success. Remember: Experimentation and creativity are key! The time and energy you invest in this platform to gain brand awareness could lead to audience loyalty and high-quality conversions.
Media Cause’s Patricia Camerota (Social Media Strategist) and Janine Guarino (Associate Social Director) contributed to this post.
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MARKETING
YouTube Ad Specs, Sizes, and Examples [2024 Update]
Introduction
With billions of users each month, YouTube is the world’s second largest search engine and top website for video content. This makes it a great place for advertising. To succeed, advertisers need to follow the correct YouTube ad specifications. These rules help your ad reach more viewers, increasing the chance of gaining new customers and boosting brand awareness.
Types of YouTube Ads
Video Ads
- Description: These play before, during, or after a YouTube video on computers or mobile devices.
- Types:
- In-stream ads: Can be skippable or non-skippable.
- Bumper ads: Non-skippable, short ads that play before, during, or after a video.
Display Ads
- Description: These appear in different spots on YouTube and usually use text or static images.
- Note: YouTube does not support display image ads directly on its app, but these can be targeted to YouTube.com through Google Display Network (GDN).
Companion Banners
- Description: Appears to the right of the YouTube player on desktop.
- Requirement: Must be purchased alongside In-stream ads, Bumper ads, or In-feed ads.
In-feed Ads
- Description: Resemble videos with images, headlines, and text. They link to a public or unlisted YouTube video.
Outstream Ads
- Description: Mobile-only video ads that play outside of YouTube, on websites and apps within the Google video partner network.
Masthead Ads
- Description: Premium, high-visibility banner ads displayed at the top of the YouTube homepage for both desktop and mobile users.
YouTube Ad Specs by Type
Skippable In-stream Video Ads
- Placement: Before, during, or after a YouTube video.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Action: 15-20 seconds
Non-skippable In-stream Video Ads
- Description: Must be watched completely before the main video.
- Length: 15 seconds (or 20 seconds in certain markets).
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
Bumper Ads
- Length: Maximum 6 seconds.
- File Format: MP4, Quicktime, AVI, ASF, Windows Media, or MPEG.
- Resolution:
- Horizontal: 640 x 360px
- Vertical: 480 x 360px
In-feed Ads
- Description: Show alongside YouTube content, like search results or the Home feed.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Headline/Description:
- Headline: Up to 2 lines, 40 characters per line
- Description: Up to 2 lines, 35 characters per line
Display Ads
- Description: Static images or animated media that appear on YouTube next to video suggestions, in search results, or on the homepage.
- Image Size: 300×60 pixels.
- File Type: GIF, JPG, PNG.
- File Size: Max 150KB.
- Max Animation Length: 30 seconds.
Outstream Ads
- Description: Mobile-only video ads that appear on websites and apps within the Google video partner network, not on YouTube itself.
- Logo Specs:
- Square: 1:1 (200 x 200px).
- File Type: JPG, GIF, PNG.
- Max Size: 200KB.
Masthead Ads
- Description: High-visibility ads at the top of the YouTube homepage.
- Resolution: 1920 x 1080 or higher.
- File Type: JPG or PNG (without transparency).
Conclusion
YouTube offers a variety of ad formats to reach audiences effectively in 2024. Whether you want to build brand awareness, drive conversions, or target specific demographics, YouTube provides a dynamic platform for your advertising needs. Always follow Google’s advertising policies and the technical ad specs to ensure your ads perform their best. Ready to start using YouTube ads? Contact us today to get started!
MARKETING
Why We Are Always ‘Clicking to Buy’, According to Psychologists
Amazon pillows.
MARKETING
A deeper dive into data, personalization and Copilots
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.
To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.
Dig deeper: Salesforce piles on the Einstein Copilots
Salesforce’s evolving architecture
It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?
“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”
Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”
That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.
“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.
Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”
Let’s learn more about Einstein Copilot
“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.
For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”
Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”
It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”
What’s new about Einstein Personalization
Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?
“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”
Finally, trust
One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.
“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”
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