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How to Create a Relevant Digital PR Campaign



How to Create a Relevant Digital PR Campaign

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.

Relevance continues to be a hot topic in search, especially since John Mueller broke the internet last year by saying that the “number of links doesn’t matter at all”, and that relevant content trumps the quantity of content.

I head up the team at JBH the Digital PR Agency, and whilst growing the team and working with a huge range of brands over the last four years, I’ve realized that we wear many, many different hats.

For some of our clients, we are their link building agency. We achieve specific links that adhere to specific criteria to support SEO objectives. For other clients, we’re there to help build their brand, create thought leaders, and develop beautiful, shareable content. For those clients, SEO is secondary.

And for other brands, we’re somewhere in the middle.

What has become overwhelmingly clear is that the relevance of the links we build sits under each of these hats, and it’s something that I’ve spent a lot of time working on at JBH, in order to improve our delivery all around.

Who cares about relevance anyway?

If you’ve ever had your content outranked by a tiny, hyper-niche site, then you’ll definitely care about relevance. Even Google prioritizes relevance when deciding where to rank pages.

The good news is that we can learn from this, and apply certain processes to our own activity. In this post, you’ll see how the team here at JBH bakes the principles of topical relevance into our content, outreach, and link building strategies.

I ran a (very scientific) poll on Twitter earlier in the year — presenting my network with four different options, and asking them to select which one they cared most about when it comes to linked coverage. And the results were super interesting

Turns out we ALL care about relevance — more than the topic being newsworthy, and interestingly, more than keywords!

It was a trick question, really, as these are the four factors that we benchmark our content and ideas against. Nonetheless, it was quite telling that keywords were (ironically) bottom of the rankings.

What does relevance really mean in the context of digital PR?

Relevance means different things to different people. So, I decided to create a framework through which to run every single idea — with the aim of ensuring said idea sits somewhere on the spectrum of relevance for our clients.

Above, you’ll see the graphic we created to check our ideas against what we believe to be the four key pillars of relevance. As long as our ideas fit into one of the quarters, and as close to the middle as possible, we know we’re on the right track.

The key pillars of the JBH Relevance Spectrum

1. Audience — would my client or brand’s audience be interested in this content?

2. Authority — is my client or brand an authority on the subject? Could they be interviewed about it?

3. Keywords — does it contain keywords that we want to rank for, and do we have a page on the site that makes sense to link to?

4. Newsworthiness — will journalists care about what we are saying? What are we adding to the conversation?

Relevant content drives links to key commercial pages

When done right, digital PR work that focuses on relevance can deliver so much more than just links — and brands are catching on to its commercial impact.

In the last 12 months, I’ve been inundated with requests from brands looking for links to their commercial pages, compared to links from larger creative content campaigns. The digital PR industry has come full circle, and we’re going back to the basics of content marketing.

But don’t get me wrong, building links to commercial content is really hard. Now, we dig deep into the business, the sector, and the website itself to understand how to develop our link acquisition strategy to get the best results for the brand. Instead of having a link-first mindset, we challenged ourselves to have a research-first mindset.

Relevance sits at the heart of this effort, and the impact of this work drives true commercial value — but how do we make this work for brands in different industries and sectors?

Step 1: We ask the right questions

From the second we sign a contract with a new brand, we’re on a journey of discovery. We need to know about the business, their goals, and what success looks like for them through the medium of digital PR. We stop being link builders and become intrinsically involved with the business we’re representing.

Step 2: We give ourselves clear boundaries before tackling ideation

Ideation can sometimes be a free-for-all, but setting boundaries around what topics and themes we can ideate around can be so helpful in guiding the way to a truly relevant idea that can be angled towards a prioritized landing page.

Step 3: We forget formats and let the idea guide us to a creative solution

Our creative solutions are always backed by data, but we let the idea guide us as to how the data will be presented. We never have a “type” of campaign in mind when we approach ideation.

Step 4: We use the relevance spectrum to stress test our ideas

Before sharing ideas with the client or brand, we’ll stress-test our ideas against the relevance spectrum to ensure we’re content that our ideas truly match the client and how they want to be presented.

Case study: How this process drove traffic and increased visibility for a private medical center in the UK

By following the framework outlined above, we were able to increase visibility for a healthcare brand in a very competitive market by over 300%. Here’s how we hit all of the key elements of the relevance spectrum, plus the impact and outcomes of following this approach:

Authority — is my client or brand an authority on the subject? Could they be interviewed about it?

We met with the founders of the facility to discuss their key campaign objectives. Much like our Twitter poll, relevance was top priority — along with showcasing the expertise of the team and their innovative approach to recovery.

We left the meeting understanding what they were willing to talk about, in addition to the topics they were not so comfortable with — helping us to keep our ideas within their boundaries.

Audience — would my client or brand’s audience be interested in this content?

We also spoke with their admissions team, who were able to tell us more about the most common or frequent questions they are asked by service users. We then used this insight to help us develop campaigns or pitch ideas that answered said queries.

In addition to this, we looked more broadly at the publications the service users and their families were likely to read, and analyzed topics that might fit those outlets.

Keywords — does it contain keywords that we want to rank for, and do we have a page on the site that makes sense to link to?

We then met with their SEO team, who were able to give us an onsite content roadmap, target keywords, and a prioritized list of landing pages mapped to those keywords, as well as a timeline for those pages to be published, so we could plan our digital PR stories in advance.

They also gave us information on the competition, including how aggressive they were being with link acquisition across the board. This helped us with benchmarking, providing us with a really solid base for our activity.

Newsworthiness — will journalists care about what we are saying? What are we adding to the conversation?

With all of this information at our disposal, we were in a great place to start thinking about campaign ideas, but we needed to absorb plenty of information about the sector first so we understood what we were dealing with.

We set up media alerts for key phrases, and brand alerts for the competition, so we could see exactly what was being published. Looking closely at the competition, we learned what was working well for them — and crucially, what wasn’t working quite so well.

We set up RSS feeds to deliver news relating to the priority keywords and read it each day, helping us become attuned to the newsworthy topics relating to addiction recovery.

From this, we watched out for which journalists were covering topically relevant stories, and added them to our prospecting list. We then set to work coming up with ideas that aligned with all of the above information.

The impact — high authority links to commercial pages

By following this approach, we found that we were able to secure highly relevant links and coverage — all while remaining in sync with the SEO team working on the site.

As the content we produced was so relevant to the brand, it made sense for the journalists to link to key service pages. This is how we achieved the following commercial gains as a result of pitching topically relevant content for the brand:

  • Traffic was up more than 200% year-on-year

  • Over half (56%) of the links built pointed to a key service page

  • Organic traffic to their commercial pages increased by 500%

  • 167% more keywords were on the first page of Google

This five-step checklist ensures relevance is prioritized in every digital PR campaign

In order to make this work cross-industry, we’ve developed a five-point checklist to ensure that relevance is prioritized at every stage. Depending on the brand and the sector, we’ll follow some or all of the points below to ensure that we’re considering the relevance of our digital PR campaign ideas above all else.

1. Research the industry in which your brand operates

  • How well-established is the industry?

  • Who are the key players you’ll be competing against?

  • How competitive are the keywords that you need to rank for the brand?

  • What PR and SEO activity are the key players doing? And how much?

2. Understand the business you’ve been tasked to build links to

  • How well-established is the brand in relation to the competition?

  • What products or services do they want to push?

  • What is working well, and what isn’t working quite so well?

  • Where are their overall marketing efforts being concentrated?

  • What markets and/or territories are important to them?

3. Understand the website you’ve been tasked to build links to

  • How well-established is the website?

  • How many links or referring domains do your commercial pages have right now?

  • How does that compare to the key players outlined above?

  • Are there any content gaps that need to be filled?

4. Analyze the competition

  • Identify competing pages and analyze how they are working well

  • What links do the competition have that you don’t?

  • How aggressive is their link acquisition?

  • What content topics are your competitors covering?

5. Keywords and landing pages

  • What are they? Do they have a corresponding landing page?

  • Does your client agree with your priorities?

  • What is the intent of the keywords?

  • How competitive are those keywords?

This framework can be followed to achieve results for brands in most sectors — but the setup is key

It is so easy to get relevance wrong in the context of digital PR. Branded campaigns aren’t needed in order to be relevant. We now need to look more closely at target audiences and produce content that appeals both to them AND the publications that they read.

By stepping away from the link-first mindset and applying some research-led common sense we can produce more relevant campaigns that achieve measurable results against SEO metrics.

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For a Better Long-Term Content Strategy, Find a Purple Audience



For a Better Long-Term Content Strategy, Find a Purple Audience

“The stock market is not the economy.”

When the stock market is up, it doesn’t always follow that the economy is great. When the stock market crashes, it doesn’t always mean the economy is bad.

That’s as true today as it was 25 years ago when I first got into marketing. And it’s a great reminder to avoid basing business decisions on faulty connections.

Over the years, I’ve learned an adjacent lesson about content and audiences: Popularity isn’t a sign of differentiation. People don’t necessarily regard what is popular among online audiences or the media as high quality – or even true.

If you successfully chase trends and feed popular content to audiences, you have not necessarily differentiated your content. On the other hand, differentiating by taking a contrarian or highly niche view of what’s popular doesn’t always work either. How do you blend popularity and differentiation?

#Content popularity isn’t a sign of differentiation, says @Robert_Rose via @CMIContent. Click To Tweet

Red and blue ocean strategies

In their 2004 book, Blue Ocean Strategy, W. Chan Kim and Renee Mauborgne explain red and blue ocean strategies for marketing. Red oceans are crowded markets where popular products abound and cutthroat sales and marketing strategies rule. Blue oceans are undiscovered markets with little or no competition, where businesses can create new customers or die alone.

In strategic content marketing, most businesses focus on the red oceans – offering short-term, hyper-focus feeding. They look to drive traffic, engagement, and conversions by getting the most people to consume the content. So a red-ocean strategy focuses on topics and content that have proven popular with audiences.

But this strategy makes it difficult to differentiate the content from everyone else’s.

This myopic view of content often prohibits testing the other side – investing in a blue-ocean mindset to find and create new audiences with less-popular content.

Short-term, hyper-focused #Content feeding often prohibits the mindset of creating new audiences, says @Robert_Rose via @CMIContent. Click To Tweet

Finding a blue niche in a red world

I recently worked with a financial technology company that provides short-term loans to small businesses experiencing a cash-flow crunch. It’s as sales-driven as any team I’ve seen.

When they started, they put much of their marketing and content efforts into a blue-ocean strategy, targeting small businesses that will need a loan within a month.

Here’s where it gets interesting.

Five years ago, this company wasn’t the only one to recognize the massive opportunity in fast, easily accessible, short-term lending. A red ocean of new customers who needed these loans grew in a relatively robust economy (and historically low interest rates).

The value of these loans grew from $121 million in 2013 to just over $2 billion in 2018. And competition for this audience’s attention grew, too. As short-term, low-funnel content on accessible lending saturated the market, this strategy became less and less successful because so many fintech companies pursued it.

My client’s team knew they couldn’t only count on this red-ocean audience for new business. They recognized the need to invest time in building a new audience – larger, more established, long-term borrowers.

This audience wouldn’t produce immediate lead generation. But the company wanted to diversify its product line and better support the new audience’s loan-related needs.

The genius of this strategy was teaching, targeting, and building demand for new ideas from a niche within the red audience. Put simply: They created a purple audience by targeting a blue audience within the red one.

The blue audience the team targeted consisted of fast-growing smaller businesses that would soon evolve into established, long-term borrowers. These businesses might want to know the benefits of the short-term availability of cash. The team focused the new learning content platform on teaching companies that don’t need a loan now about the benefits of having a solution at the ready when they do.

The purple audiences took time to develop. But when those audience members entered the red ocean, my client company stayed top of mind because it had bucked the popular trends and offered completely different content.

3 triggers for targeting purple audiences

Deciding to invest in cultivating a purple audience requires some thought. These three considerations can prompt the move to a different audience hue.

1. You’re ready to hedge bets on current efforts

So many companies double down on their content to the point where their strategy incorporates the same content at every stage of the customer’s journey. Why? Because everybody is talking about it.

I see some B2B marketing organizations deliver the same “why change” thought leadership content to prospects as they do their customers. Shouldn’t your customers’ needs and wants change after they purchase your solution?

Developing thought leadership you believe is important but current audiences aren’t yet thinking about can be an excellent hedge.

You shouldn’t deliver the same thought leadership to prospects AND customers. After all, your customers’ needs and wants should change after they buy.

2. You believe the consensus is wrong

Many companies fold their content marketing like a lawn chair because their content goes against the consensus. Last week, a chief marketing officer told me, “Our CEO says we can’t go out with that thought leadership message because people will disagree with us.”

You don’t have to invest the entire budget in a contrarian idea. But if you genuinely believe the world will eventually come to your point of view, build the content infrastructure that supports that opinion and experience a multiplier on the investment.

3. You see an opportunity to steal audience

Look at the most popular content, and you see all your competitors fighting over the eyeballs seeking that topic, trying to outrank everyone on search, and fighting a red ocean of potential audience members. Then, look up and ask, “What’s next?”

You might see a slight trend. Or, as my fintech client did, you may notice a niche blue audience in the red audience. Investing in that content can pull audiences from the popular content into your fledgling purple audience.

SAP’s content site The Future of Customer Engagement and Experience illustrates this concept. During the pandemic, the team, led by Jenn Vande Zande, adjusted its editorial focus to steal a segment of the red-ocean audience seeking COVID-19 coverage. Jenn and team designed the content to appeal to people looking not just for lockdown news but also for the most up-to-date practices and industry information for businesses on customer experience in the COVID-19 era.

SAP created a purple audience.

Get colorful

As a marketer, you should think about new audiences. How can you address them with content that may not be widely popular now but can help them better prepare for what you believe is coming tomorrow?

That’s a better question to answer for long-term content marketing success.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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