Connect with us


Ready for S’more? The MozCon 2022 Day Two Recap



Sneak Peek: The Initial MozCon 2022 Speaker Lineup

Day two of Camp MozCon was everything we expected it to be: more networking, more marshmallows, and more brilliant presentations from the top minds in the industry. Speakers covered the SEO gamut — from research and content creation, to e-commerce, and more!

Not only were the presentations chock-full of insights, but the storytelling had us feeling as though we were all sitting around the campfire. Everyone was dialed in and ready to turn insights into actions.

More Than Pageviews: Evaluating Content Success & Correcting Content Failure — Dana DiTomaso

Dana started the day by making us think: what is the best way to measure content success? And she didn’t just mean which KPIs should we measure, but also how we are going to track those KPIs.

The example she talked about was pageviews, which sounds easy enough. The issue though, is that every time a tab is refreshed (even by tag hoarders) a pageview is tracked. This can very easily skew your data.

To collect accurate data, Dana’s team used Data Studio connected to GA4, which uses events collected through Google Tag Manager. She did this by collecting the publish date, creating a custom formula that collects the publish date, and dividing the pageviews by day. Now the client can truly see how pages are performing without skewed data.

This wizardry was just the tip of the iceberg, though. Dana then went through how to measure whether people are reading your content, what percentage of people who actually see the CTA are clicking it, and more.

As always, Dana closed by reminding us to focus on what is important and ignore what isn’t. Don’t introduce doubt if you don’t have to.

Trash In, Garbage Out: A Guide to Non-Catastrophic Keyword Research — Tom Capper

Tom’s storytelling reminded us all too well of a situation we despise as SEO: clients focused on head terms. We’ve all had a client who just wants to rank for “flower delivery,” haven’t we? Our solution as SEOs is to create so-called exhaustive lists of metrics and keywords, but Tom argues this is just as useless.

Instead, Tom suggests:

  1. Capture intent instead of keywords

  2. Identify true opportunities for click traffic

  3. Aim for accuracy (pick good tools)

Should you choose to skip these suggestions, it’s likely you’ll end up with overly-inflated and far-from-helpful data. Tom showed us an example of Google Ads data overestimating clicks by a factor of 18x, what happens when a keyword list reports volume data without organic CTR estimates, and that over 15% of searches every day are brand new.

SEO in the Enterprise: Tips and Tricks for Growing Organic Traffic at Scale — Jackie Chu

It’s always a treat to learn from Jackie, and this year is no different. She walked us through how she works with enterprise teams to grow organic traffic. Anyone who has had this goal knows one thing – it takes a lot of convincing. Luckily for us, Jackie shared her solution for gaining buy-in.

First, she identifies the most impactful projects by asking these three questions:

  1. Does it impact crawling/indexing?

  2. Does it impact a lot of pages?

  3. Is it strategically relevant?

After identifying potential projects, it’s time to prioritize them through forecasting and storytelling. Jackie shared her thoughts on three forecasting strategies: top-down, bottom-up, and competitive share forecasting, along with the pros and cons of each one, and how she uses the RICE framework to prioritize projects.

To keep people in your corner after they’ve worked with you, be sure to thank them! Not just privately, but in front of their bosses and colleagues as well. Overthinking and over communicating your wins ensures that the cross-functional teams you work with understand the impact they’ve had through working with you.

The Future of Local Landing Pages — Amanda Jordan

This is Amanda’s very first MozCon and she spent it rocking the stage talking about local landing pages. Notice the added adjective “landing”? Amanda told us that she sees each local page as a landing page that should convince users to do business with her clients, kind of like a page built for PPC users.

She believes that if a user gets to your local page, they are trying to complete a goal, and it’s up to us to provide the tools they need in order to do so.

The top features included on top local landing pages include:

Aside from offering these tools, moving forward, local SEOs are going to need to pull data from their CRM to speak to the exact pain points of their customers, increase the use of local government statistics, and lean on user-generated content through surveys and polls.

How Marketing Data Intelligence Skyrocketed Our B2B Conversions — Tina Fleming

Tina took us down memory lane, and not necessarily in a good way. She reminded us of iOS 14 and the cookie-pocalypse, and how much that sent us spiraling. Tina used this example to assure us: it’s time for us to embrace being data-driven in order to create better user experiences (even when we feel like the data is impossible to collect).

And the best way to ensure you have data you can use is to collect your own! The first place this can be done is by using your CRM, but where the CRM falls off (i.e. unknown users) a data acquisition platform can pick up.

This data will then allow you to create personalized experiences for users. Tina even showed us the example of her company’s website, and how their homepage was optimized to speak directly to the user using the data they already had.

Lastly, Tina told us to focus on collecting the data we can’t collect using public data. If people are willing to share that information, they are much more likely to be sales qualified.

Achieve Accessibility Goals with Machine Learning — Miracle Inameti-Archibong

Asking for help in any situation is hard, which often means the ask isn’t brought to those who can help. For that reason, we feel so grateful to have Miracle at MozCon to remind our industry of the importance of site accessibility.

She reminded us that some of the tasks that we find to be “less important” for SEO are actually extremely important for site users. For instance, one-third of all images have questionable or repetitive alt text — despite the fact that we know how to monitor alt text, and how to change it for the better.

To be sure you aren’t contributing to the problem, Miracle equipped us all with the pillars of an accessibility audit. Your website should be:

  1. Perceivable

  2. Operable

  3. Understandable

  4. Robust

She also shared tools that help you with this audit, and demonstrated why using a screen reader yourself to assess your content is the best way to understand how your content will be consumed by a user who needs one.

How True Leaders Transform a Marketing Department into a Dream Team — Paxton Gray

You’re a badass marketer, which means you have likely — will likely — be asked to lead a team of marketers. Here’s the thing, though: our job changes every day, and there are very few resources to become educated on that job.

Due to this lack of education, once you become a part of the marketing leadership team, the fear of failure can become real. To overcome that fear, focus on clear, attainable goals. This may require you to dig a bit deeper than you’re used to and ask more questions, but it will help you to not just find more happiness in your role, but to help your clients more as well.

Once you have a clear focus to work toward, it’s time to close the feedback loop. Identify everyone involved with your campaigns and ensure they have access to all of the data. Doing so allows your team to work together more cohesively.

Lastly, remove the barriers to beneficial risk-taking by openly sharing the burden of campaign outcomes. Let your team know you are there with them, and you’re not going to let them fall.

Myths, Misconceptions, & Mistakes (Lessons Learned from a Decade in Digital PR) — Hannah Smith

Hannah used this talk to review some of the things she has said over the years. The first thing: “you don’t need luck, you just need to work really hard.” Which sounded nice, but she has come to realize that much of her success can be attributed to luck.

Hannah found that she just tended to downplay the role of luck, as she was afraid it made her appear as though she didn’t know what she was doing. She then reviewed a mistake she made which was simply stopping at “study what worked.” Instead, she admits the saying should have finished with “and find out why it worked.”

When it comes to PR, ask yourself these six questions:

  1. What stories were told in the pieces?

  2. Did the coverage of the piece feed into something else that was happening in the news cycle?

  3. Were there waves of coverage that led to the success of the piece?

  4. What emotions did this story invoke?

  5. What vertices covered the story?

  6. Did the piece get coverage in multiple countries?

She then closed by sharing a piece of misinformation she has been fueling: that it’s normal to be wildly successful. It’s not. Hannah assured us that only 10% of the pieces she’s been part of have generated notable results.

E-Commerce SEO Horror Stories: How to Tackle the Most Common Issues at Scale and Avoid an SEO Nightmare — Aleyda Solis

Aleyda brought so much energy to the stage as she spoke about e-commerce SEO. No matter the amount of tools we have access to as e-commerce SEOs, it’s still true that our job is really hard, which makes it very easy to overlook detrimental mistakes.

The first mistake Aleyda covered was allowing any and all internal search results to be indexable. This can create duplicate or thin content, and an overall poor user experience that will hurt your bottom line. While this is scary, the solution isn’t terribly complex, you could just canonicalize or 301 redirect these links to relevant facet pages.

Another mistake she discussed was poor unique descriptive content on product pages. The consequence of this mistake can be hundreds or even thousands of “crawled, not indexed” pages in Search Console. Google marks these pages as duplicate or thin content and therefore deem them unworthy of indexing.

To combat this problem you will want to add unique images, use descriptive language in your copy, incentivize reviews on product pages, and use structured data. By putting this effort in, Google will recognize that the product is unique and reward the page by indexing it. Alternatively, you may not want to index each page, instead you may want to focus on those facet pages.

These are just two of the issues Aleyda covered in her talk, but if we tried to cover all seven as in-depth as she was able to, we would be here all day. If you want to see all seven horror stories and how to defeat them, pick up the video bundle and watch her talk. Believe us, it’s worth it for this talk alone.

There is still one day left!

Can you believe MozCon is two-thirds of the way complete? We certainly can’t, but we aren’t letting anyone leave camp without enough new skills to fill their vest. Come back for day three to learn more about SEO, marketing, and growth.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address


The Complete Guide to Becoming an Authentic Thought Leader



The Complete Guide to Becoming an Authentic Thought Leader

Introduce your processes: If you’ve streamlined a particular process, share it. It could be the solution someone else is looking for.

Jump on trends and news: If there’s a hot topic or emerging trend, offer your unique perspective.

Share industry insights: Attended a webinar or podcast that offered valuable insights. Summarize the key takeaways and how they can be applied.

Share your successes: Write about strategies that have worked exceptionally well for you. Your audience will appreciate the proven advice. For example, I shared the process I used to help a former client rank for a keyword with over 2.2 million monthly searches.

Question outdated strategies: If you see a strategy that’s losing steam, suggest alternatives based on your experience and data.

5. Establish communication channels (How)

Once you know who your audience is and what they want to hear, the next step is figuring out how to reach them. Here’s how:

Choose the right platforms: You don’t need to have a presence on every social media platform. Pick two platforms where your audience hangs out and create content for that platform. For example, I’m active on LinkedIn and X because my target audience (SEOs, B2B SaaS, and marketers) is active on these platforms.

Repurpose content: Don’t limit yourself to just one type of content. Consider repurposing your content on Quora, Reddit, or even in webinars and podcasts. This increases your reach and reinforces your message.

Follow Your audience: Go where your audience goes. If they’re active on X, that’s where you should be posting. If they frequent industry webinars, consider becoming a guest on these webinars.

Daily vs. In-depth content: Balance is key. Use social media for daily tips and insights, and reserve your blog for more comprehensive guides and articles.

Network with influencers: Your audience is likely following other experts in the field. Engaging with these influencers puts your content in front of a like-minded audience. I try to spend 30 minutes to an hour daily engaging with content on X and LinkedIn. This is the best way to build a relationship so you’re not a complete stranger when you DM privately.

6. Think of thought leadership as part of your content marketing efforts

As with other content efforts, thought leadership doesn’t exist in a vacuum. It thrives when woven into a cohesive content marketing strategy. By aligning individual authority with your brand, you amplify the credibility of both.

Think of it as top-of-the-funnel content to:

  • Build awareness about your brand

  • Highlight the problems you solve

  • Demonstrate expertise by platforming experts within the company who deliver solutions

Consider the user journey. An individual enters at the top through a social media post, podcast, or blog post. Intrigued, they want to learn more about you and either search your name on Google or social media. If they like what they see, they might visit your website, and if the information fits their needs, they move from passive readers to active prospects in your sales pipeline.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading


How to Increase Survey Completion Rate With 5 Top Tips



How to Increase Survey Completion Rate With 5 Top Tips

Collecting high-quality data is crucial to making strategic observations about your customers. Researchers have to consider the best ways to design their surveys and then how to increase survey completion, because it makes the data more reliable.

→ Free Download: 5 Customer Survey Templates [Access Now]

I’m going to explain how survey completion plays into the reliability of data. Then, we’ll get into how to calculate your survey completion rate versus the number of questions you ask. Finally, I’ll offer some tips to help you increase survey completion rates.

My goal is to make your data-driven decisions more accurate and effective. And just for fun, I’ll use cats in the examples because mine won’t stop walking across my keyboard.

Why Measure Survey Completion

Let’s set the scene: We’re inside a laboratory with a group of cat researchers. They’re wearing little white coats and goggles — and they desperately want to know what other cats think of various fish.

They’ve written up a 10-question survey and invited 100 cats from all socioeconomic rungs — rough and hungry alley cats all the way up to the ones that thrice daily enjoy their Fancy Feast from a crystal dish.

Now, survey completion rates are measured with two metrics: response rate and completion rate. Combining those metrics determines what percentage, out of all 100 cats, finished the entire survey. If all 100 give their full report on how delicious fish is, you’d achieve 100% survey completion and know that your information is as accurate as possible.

But the truth is, nobody achieves 100% survey completion, not even golden retrievers.

With this in mind, here’s how it plays out:

  • Let’s say 10 cats never show up for the survey because they were sleeping.
  • Of the 90 cats that started the survey, only 25 got through a few questions. Then, they wandered off to knock over drinks.
  • Thus, 90 cats gave some level of response, and 65 completed the survey (90 – 25 = 65).
  • Unfortunately, those 25 cats who only partially completed the survey had important opinions — they like salmon way more than any other fish.

The cat researchers achieved 72% survey completion (65 divided by 90), but their survey will not reflect the 25% of cats — a full quarter! — that vastly prefer salmon. (The other 65 cats had no statistically significant preference, by the way. They just wanted to eat whatever fish they saw.)

Now, the Kitty Committee reviews the research and decides, well, if they like any old fish they see, then offer the least expensive ones so they get the highest profit margin.

CatCorp, their competitors, ran the same survey; however, they offered all 100 participants their own glass of water to knock over — with a fish inside, even!

Only 10 of their 100 cats started, but did not finish the survey. And the same 10 lazy cats from the other survey didn’t show up to this one, either.

So, there were 90 respondents and 80 completed surveys. CatCorp achieved an 88% completion rate (80 divided by 90), which recorded that most cats don’t care, but some really want salmon. CatCorp made salmon available and enjoyed higher profits than the Kitty Committee.

So you see, the higher your survey completion rates, the more reliable your data is. From there, you can make solid, data-driven decisions that are more accurate and effective. That’s the goal.

We measure the completion rates to be able to say, “Here’s how sure we can feel that this information is accurate.”

And if there’s a Maine Coon tycoon looking to invest, will they be more likely to do business with a cat food company whose decision-making metrics are 72% accurate or 88%? I suppose it could depend on who’s serving salmon.

While math was not my strongest subject in school, I had the great opportunity to take several college-level research and statistics classes, and the software we used did the math for us. That’s why I used 100 cats — to keep the math easy so we could focus on the importance of building reliable data.

Now, we’re going to talk equations and use more realistic numbers. Here’s the formula:

Completion rate equals the # of completed surveys divided by the # of survey respondents.

So, we need to take the number of completed surveys and divide that by the number of people who responded to at least one of your survey questions. Even just one question answered qualifies them as a respondent (versus nonrespondent, i.e., the 10 lazy cats who never show up).

Now, you’re running an email survey for, let’s say, Patton Avenue Pet Company. We’ll guess that the email list has 5,000 unique addresses to contact. You send out your survey to all of them.

Your analytics data reports that 3,000 people responded to one or more of your survey questions. Then, 1,200 of those respondents actually completed the entire survey.

3,000/5000 = 0.6 = 60% — that’s your pool of survey respondents who answered at least one question. That sounds pretty good! But some of them didn’t finish the survey. You need to know the percentage of people who completed the entire survey. So here we go:

Completion rate equals the # of completed surveys divided by the # of survey respondents.

Completion rate = (1,200/3,000) = 0.40 = 40%

Voila, 40% of your respondents did the entire survey.

Response Rate vs. Completion Rate

Okay, so we know why the completion rate matters and how we find the right number. But did you also hear the term response rate? They are completely different figures based on separate equations, and I’ll show them side by side to highlight the differences.

  • Completion Rate = # of Completed Surveys divided by # of Respondents
  • Response Rate = # of Respondents divided by Total # of surveys sent out

Here are examples using the same numbers from above:

Completion Rate = (1200/3,000) = 0.40 = 40%

Response Rate = (3,000/5000) = 0.60 = 60%

So, they are different figures that describe different things:

  • Completion rate: The percentage of your respondents that completed the entire survey. As a result, it indicates how sure we are that the information we have is accurate.
  • Response rate: The percentage of people who responded in any way to our survey questions.

The follow-up question is: How can we make this number as high as possible in order to be closer to a truer and more complete data set from the population we surveyed?

There’s more to learn about response rates and how to bump them up as high as you can, but we’re going to keep trucking with completion rates!

What’s a good survey completion rate?

That is a heavily loaded question. People in our industry have to say, “It depends,” far more than anybody wants to hear it, but it depends. Sorry about that.

There are lots of factors at play, such as what kind of survey you’re doing, what industry you’re doing it in, if it’s an internal or external survey, the population or sample size, the confidence level you’d like to hit, the margin of error you’re willing to accept, etc.

But you can’t really get a high completion rate unless you increase response rates first.

So instead of focusing on what’s a good completion rate, I think it’s more important to understand what makes a good response rate. Aim high enough, and survey completions should follow.

I checked in with the Qualtrics community and found this discussion about survey response rates:

“Just wondering what are the average response rates we see for online B2B CX surveys? […]

Current response rates: 6%–8%… We are looking at boosting the response rates but would first like to understand what is the average.”

The best answer came from a government service provider that works with businesses. The poster notes that their service is free to use, so they get very high response rates.

“I would say around 30–40% response rates to transactional surveys,” they write. “Our annual pulse survey usually sits closer to 12%. I think the type of survey and how long it has been since you rendered services is a huge factor.”

Since this conversation, “Delighted” (the Qualtrics blog) reported some fresher data:

survey completion rate vs number of questions new data, qualtrics data

Image Source

The takeaway here is that response rates vary widely depending on the channel you use to reach respondents. On the upper end, the Qualtrics blog reports that customers had 85% response rates for employee email NPS surveys and 33% for email NPS surveys.

A good response rate, the blog writes, “ranges between 5% and 30%. An excellent response rate is 50% or higher.”

This echoes reports from Customer Thermometer, which marks a response rate of 50% or higher as excellent. Response rates between 5%-30% are much more typical, the report notes. High response rates are driven by a strong motivation to complete the survey or a personal relationship between the brand and the customer.

If your business does little person-to-person contact, you’re out of luck. Customer Thermometer says you should expect responses on the lower end of the scale. The same goes for surveys distributed from unknown senders, which typically yield the lowest level of responses.

According to SurveyMonkey, surveys where the sender has no prior relationship have response rates of 20% to 30% on the high end.

Whatever numbers you do get, keep making those efforts to bring response rates up. That way, you have a better chance of increasing your survey completion rate. How, you ask?

Tips to Increase Survey Completion

If you want to boost survey completions among your customers, try the following tips.

1. Keep your survey brief.

We shouldn’t cram lots of questions into one survey, even if it’s tempting. Sure, it’d be nice to have more data points, but random people will probably not hunker down for 100 questions when we catch them during their half-hour lunch break.

Keep it short. Pare it down in any way you can.

Survey completion rate versus number of questions is a correlative relationship — the more questions you ask, the fewer people will answer them all. If you have the budget to pay the respondents, it’s a different story — to a degree.

“If you’re paying for survey responses, you’re more likely to get completions of a decently-sized survey. You’ll just want to avoid survey lengths that might tire, confuse, or frustrate the user. You’ll want to aim for quality over quantity,” says Pamela Bump, Head of Content Growth at HubSpot.

2. Give your customers an incentive.

For instance, if they’re cats, you could give them a glass of water with a fish inside.

Offer incentives that make sense for your target audience. If they feel like they are being rewarded for giving their time, they will have more motivation to complete the survey.

This can even accomplish two things at once — if you offer promo codes, discounts on products, or free shipping, it encourages them to shop with you again.

3. Keep it smooth and easy.

Keep your survey easy to read. Simplifying your questions has at least two benefits: People will understand the question better and give you the information you need, and people won’t get confused or frustrated and just leave the survey.

4. Know your customers and how to meet them where they are.

Here’s an anecdote about understanding your customers and learning how best to meet them where they are.

Early on in her role, Pamela Bump, HubSpot’s Head of Content Growth, conducted a survey of HubSpot Blog readers to learn more about their expertise levels, interests, challenges, and opportunities. Once published, she shared the survey with the blog’s email subscribers and a top reader list she had developed, aiming to receive 150+ responses.

“When the 20-question survey was getting a low response rate, I realized that blog readers were on the blog to read — not to give feedback. I removed questions that wouldn’t serve actionable insights. When I reshared a shorter, 10-question survey, it passed 200 responses in one week,” Bump shares.

Tip 5. Gamify your survey.

Make it fun! Brands have started turning surveys into eye candy with entertaining interfaces so they’re enjoyable to interact with.

Your respondents could unlock micro incentives as they answer more questions. You can word your questions in a fun and exciting way so it feels more like a BuzzFeed quiz. Someone saw the opportunity to make surveys into entertainment, and your imagination — well, and your budget — is the limit!

Your Turn to Boost Survey Completion Rates

Now, it’s time to start surveying. Remember to keep your user at the heart of the experience. Value your respondents’ time, and they’re more likely to give you compelling information. Creating short, fun-to-take surveys can also boost your completion rates.

Editor’s note: This post was originally published in December 2010 and has been updated for comprehensiveness.

Click me

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading


Take back your ROI by owning your data



Treasure Data 800x450

Treasure Data 800x450

Other brands can copy your style, tone and strategy — but they can’t copy your data.

Your data is your competitive advantage in an environment where enterprises are working to grab market share by designing can’t-miss, always-on customer experiences. Your marketing tech stack enables those experiences. 

Join ActionIQ and Snowplow to learn the value of composing your stack – decoupling the data collection and activation layers to drive more intelligent targeting.

Register and attend “Maximizing Marketing ROI With a Composable Stack: Separating Reality from Fallacy,” presented by Snowplow and ActionIQ.

Click here to view more MarTech webinars.

About the author

Cynthia RamsaranCynthia Ramsaran

Cynthia Ramsaran is director of custom content at Third Door Media, publishers of Search Engine Land and MarTech. A multi-channel storyteller with over two decades of editorial/content marketing experience, Cynthia’s expertise spans the marketing, technology, finance, manufacturing and gaming industries. She was a writer/producer for and produced thought leadership for KPMG. Cynthia hails from Queens, NY and earned her Bachelor’s and MBA from St. John’s University.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading