SEO
How Google Reviews Impact Map Pack & Organic Search Rankings
There is little doubt there are local SEO and general business benefits to earning and encouraging customers to leave keyword-rich reviews. In many cases, customers will leave reviews whether you ask them to or not.
Even negative reviews can have a positive effect if they are resolved promptly and in a positive way. Perhaps the worst thing a business can do is not respond to a review to show the customer you are listening.
And in addition to the impact they have on conversion, reviews are a local ranking factor that can either bolster or hinder your rankings, depending on a number of factors.
Let’s learn more about how local reviews impact your Map Pack and local organic search rankings.
The Benefits Of Customer Reviews
Customer reviews are a powerful indicator of the standing a local business maintains within its community. After all, who better to advise Google of the worth of a business than its customers?
The events of the past two years have pushed more and more consumers online. They will no doubt continue to look to their peers for insights on which businesses to purchase from or work with in the future.
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In fact, a local consumer review study from BrightLocal released in December 2020 found that 87% of consumers read online reviews for local businesses in 2020 – that’s up from 81% in 2019.
Another local consumer study from BIA/Kelsey and ConStat reveals that, not surprisingly, 97% of consumers now use online media when researching products or services in their local area.
Further, the study says that “90% use search engines, 48% use Internet Yellow Pages, 24% use vertical sites, and 42% use comparison shopping sites.”
Google and other search engines certainly appear to reward businesses with higher volumes of positive reviews by placing them in the coveted Map Pack at the top of organic local search results.
It appears in search results over 30% of the time and whose links receive upwards of 70% of organic search traffic.
The Map Pack (or Local Pack) features three Google Business Profiles, deemed most worthy of this top billing, along with their star rating, customer reviews, and business details.
A recent study by SEMrush of the Local Pack for 5,624 businesses found the average star rating to be 4.1 and, more importantly, the business in the number one position on average had more positive reviews than those in positions 2 and 3.
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In other words, more positive reviews received on a consistent basis will have a positive effect on a business’s ability to rank, be seen, and gain targeted local traffic.
Going a step further, Whitespark’s 2021 report on local ranking factors, based on a survey of 42 SEO experts, breaks down the importance of review-specific characteristics to Map Pack ranking as follows:
- High Star Ratings (i.e. 4-5).
- Keywords in Google Reviews.
- Quantity of Google Reviews.
Whitespark’s polled SEO experts also point out the importance of reviews to Google Business Profile conversions, which represent customers taking action (i.e. clicking, calling, etc.).
In this case, the following review characteristics were deemed to be most important with the top 2 being the overall top factors in GBP conversion:
- High Star Ratings.
- Positive Sentiment in Review Text.
- Quantity of Google Reviews.
- Recency of Reviews.
- Presence of Owner Responses to Reviews.
- Quantity of Positive Review Attributes.
One other benefit of customer reviews is the generation of keyword-rich content tied to the local business as customers comment on the business (brand), products, or services they’ve consumed.
This is content the business owner/managers don’t have to create.
There is, however, an onus on the business to respond to reviews, which we’ll discuss in a moment.
Based on all of this, if you own or manage a local business, you need to capitalize on the potential benefits of customer reviews.
How Do Reviews Affect Map Pack vs. Local Ranking?
There are some differences in how Google interprets reviews relative to where a business shows up in the Map Pack and what ranking it receives in local search engine results pages.
Whitespark’s report reveals reviews account for a 17% share of rank in the Map Pack, but only a 5% share in local organic ranking.
Map Pack rankings tend to be geared more towards the quality of a Google Business Profile page, which local organic rankings are tied to a broader set of on-site and off-site factors.
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Regardless of the percentages, reviews have an important part to play in how businesses appear in either organic search format.
Several of the experts in Whitespark’s report cited focusing on “Keywords in Google Native Reviews” and “Quantity of Native Google Reviews” as two areas they will be focusing on to improve visibility in 2022.
Where Should I Get Reviews?
For many local businesses, Google reviews submitted via a Google Business Profile page are the most valuable type of reviews you can receive.
According to ReviewTrackers, Google reviews account for 57.5% of all online local reviews, with Facebook reviews coming in at 19%.
Specialized businesses may find value in obtaining reviews on industry-specific or locally focused websites.
Reviews from these sites will, by definition, hold less weight from an organic search ranking perspective and should therefore not be sought out proactively.
Pro-tip: Identify whether or not an industry-specific directory or review site shows up in the search results for your primary keywords (i.e. has authority of its own) before spending any time or money seeking exposure or reviews there.
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How Do I Obtain Reviews?
Brightlocal’s 2020 report noted above found “72% of US consumers have written a review for a local business,” which means most customers certainly are willing to submit a review if they feel they’ve had a positive or sometimes negative experience.
So, the first natural key to getting (positive) reviews is to simply provide your customers with review-worthy products and services.
However, sometimes customers need to be shown or reminded where to extend their praise. There are a few things you can do to encourage your customers to leave reviews:
- Ask: Don’t be afraid to ask your customers directly for reviews, particularly after you’ve successfully delivered a product or service. Some businesses trigger review requests via text or email immediately or within hours after a customer has made a purchase, used a service, or completed an appointment.
- Other businesses include links to their Google Business Profile, Facebook page, or other review sites in their digital or paper invoices. There are technology solutions available to help small businesses, which are generally strapped for time, automate the process of requesting and responding to reviews post-delivery to ensure this is being done on a consistent basis.
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- Promote: Visibly display banners, badges, or links to your preferred review sources on your primary web properties, so your customers have easy access to provide feedback e.g. your website, shopping cart, email signature. Also, consider promoting and asking for reviews offline. In a retail environment, this might involve referencing reviews sites on your front door or next to your cash register.
Regardless of where you prompt them to provide reviews (if they feel you are deserving), it is also a good idea to suggest they reference the product, service, location, or other details related.
The goal here is to have customers create and submit reviews containing keywords and phrases the search engines can pick up on and attribute to the business; a small, but effective SEO tactic.
In short, the easier it is for a customer to leave a review, the more likely they will. Further, the review will more likely be a reflection of their overall positive experience with your business.
But What If My Business Receives Negative Reviews?
This is probably the most asked question when it comes to reviews and why some local businesses may shy away from asking in the first place. Every business, regardless of its employees’ best efforts, is (at some point in time) going to get a negative review.
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The key is to deal with the bad review and resolve whatever issue your customer has, as soon as possible.
In fact, a conscientious business owner will look at a negative review as an opportunity to demonstrate responsiveness and customer service. Savvy customers pay keen attention to this as well.
ReviewTrackers study found that “53.3 percent of consumers expect a response to their review within 7 days” while Brightlocal’s research revealed, “When writing a review, 20% of consumers expect to receive a response within one day.”
Note that there is no mention here of positive or negative, meaning most consumers expect some response to their reviews regardless of the sentiment.
These percentages certainly must go up if the customer has left a negative review. Quick responses and resolutions are critical to keeping and attracting customers.
According to a Harvard Business Review study from 2018, which “examined tens of thousands of hotel reviews and responses from TripAdvisor,” hotels that responded to reviews saw a 12% increase in the number of reviews that came in and a marginal increase in their overall rating.
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Further, it didn’t seem to matter whether these responses were too good or bad reviews.
While Google reviews should be the primary focus, if you maintain a profile and receive reviews on a third-party site like Yelp, Tripadvisor, etc., you should be just as diligent at responding to this feedback, particularly if it’s negative.
While the organic authority of these sites is limited, the overall effect on your brand and public perception is real.
As noted earlier, there are technologies available to help quickly manage reviews, which can be tied to their sentiment. In other words, negative reviews can be highlighted and prioritized to ensure they are dealt with swiftly.
Google understands and no doubt accounts for the likelihood of negative reviews as well, when considering the authority and trustworthiness of a business.
A few negative reviews will not hurt your ability to rank, but they could if those reviews are left unanswered. Moreover, unanswered negative reviews are likely to hurt your business in general as they demonstrate a lack of customer service overall.
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Multiple bad reviews, as you would expect, are undoubtedly going to reflect poorly on any business and its ability to rank prominently in the search engines. If this is happening to you, it’s likely time to step back and reflect on how you are running the business in the first place.
Social Proof Makes The Digital World Go Round
One thing which has never changed, regardless of the medium, is that people want to deal with other people and companies they trust.
They often look to their family, friends, and neighbors to validate the trustworthiness of the businesses they are considering.
Online reviews are simply an extension of this process to this relatively new medium where modern buyer journeys are increasingly happening.
Google recognizes this and rewards those businesses who obtain, monitor, and effectively respond to their customer base with improved organic search visibility.
More resources:
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Featured Image: Lulu877/Shutterstock
SEO
Mediavine Bans Publisher For Overuse Of AI-Generated Content
According to details surfacing online, ad management firm Mediavine is terminating publishers’ accounts for overusing AI.
Mediavine is a leading ad management company providing products and services to help website publishers monetize their content.
The company holds elite status as a Google Certified Publishing Partner, which indicates that it meets Google’s highest standards and requirements for ad networks and exchanges.
AI Content Triggers Account Terminations
The terminations came to light in a post on the Reddit forum r/Blogging, where a user shared an email they received from Mediavine citing “overuse of artificially created content.”
Trista Jensen, Mediavine’s Director of Ad Operations & Market Quality, states in the email:
“Our third party content quality tools have flagged your sites for overuse of artificially created content. Further internal investigation has confirmed those findings.”
Jensen stated that due to the overuse of AI content, “our top partners will stop spending on your sites, which will negatively affect future monetization efforts.”
Consequently, Mediavine terminated the publisher’s account “effective immediately.”
The Risks Of Low-Quality AI Content
This strict enforcement aligns with Mediavine’s publicly stated policy prohibiting websites from using “low-quality, mass-produced, unedited or undisclosed AI content that is scraped from other websites.”
In a March 7 blog post titled “AI and Our Commitment to a Creator-First Future,” the company declared opposition to low-value AI content that could “devalue the contributions of legitimate content creators.”
Mediavine warned in the post:
“Without publishers, there is no open web. There is no content to train the models that power AI. There is no internet.”
The company says it’s using its platform to “advocate for publishers” and uphold quality standards in the face of AI’s disruptive potential.
Mediavine states:
“We’re also developing faster, automated tools to help us identify low-quality, mass-produced AI content across the web.”
Targeting ‘AI Clickbait Kingpin’ Tactics
While the Reddit user’s identity wasn’t disclosed, the incident has drawn connections to the tactics of Nebojša Vujinović Vujo, who was dubbed an “AI Clickbait Kingpin” in a recent Wired exposé.
According to Wired, Vujo acquired over 2,000 dormant domains and populated them with AI-generated, search-optimized content designed purely to capture ad revenue.
His strategies represent the low-quality, artificial content Mediavine has vowed to prohibit.
Potential Implications
Lost Revenue
Mediavine’s terminations highlight potential implications for publishers that rely on artificial intelligence to generate website content at scale.
Perhaps the most immediate and tangible implication is the risk of losing ad revenue.
For publishers that depend heavily on programmatic advertising or sponsored content deals as key revenue drivers, being blocked from major ad networks could devastate their business models.
Devalued Domains
Another potential impact is the devaluation of domains and websites built primarily on AI-generated content.
If this pattern of AI content overuse triggers account terminations from companies like Mediavine, it could drastically diminish the value proposition of scooping up these domains.
Damaged Reputations & Brands
Beyond the lost monetization opportunities, publishers leaning too heavily into automated AI content also risk permanent reputational damage to their brands.
Once a determining authority flags a website for AI overuse, it could impact how that site is perceived by readers, other industry partners, and search engines.
In Summary
AI has value as an assistive tool for publishers, but relying heavily on automated content creation poses significant risks.
These include monetization challenges, potential reputation damage, and increasing regulatory scrutiny. Mediavine’s strict policy illustrates the possible consequences for publishers.
It’s important to note that Mediavine’s move to terminate publisher accounts over AI content overuse represents an independent policy stance taken by the ad management firm itself.
The action doesn’t directly reflect the content policies or enforcement positions of Google, whose publishing partner program Mediavine is certified under.
We have reached out to Mediavine requesting a comment on this story. We’ll update this article with more information when it’s provided.
Featured Image: Simple Line/Shutterstock
SEO
Google’s Guidance About The Recent Ranking Update
Google’s Danny Sullivan explained the recent update, addressing site recoveries and cautioning against making radical changes to improve rankings. He also offered advice for publishes whose rankings didn’t improve after the last update.
Google’s Still Improving The Algorithm
Danny said that Google is still working on their ranking algorithm, indicating that more changes (for the positive) are likely on the way. The main idea he was getting across is that they’re still trying to fill the gaps in surfacing high quality content from independent sites. Which is good because big brand sites don’t necessarily have the best answers.
He wrote:
“…the work to connect people with “a range of high quality sites, including small or independent sites that are creating useful, original content” is not done with this latest update. We’re continuing to look at this area and how to improve further with future updates.”
A Message To Those Who Were Left Behind
There was a message to those publishers whose work failed to recover with the latest update, to let them know that Google is still working to surface more of the independent content and that there may be relief on the next go.
Danny advised:
“…if you’re feeling confused about what to do in terms of rankings…if you know you’re producing great content for your readers…If you know you’re producing it, keep doing that…it’s to us to keep working on our systems to better reward it.”
Google Cautions Against “Improving” Sites
Something really interesting that he mentioned was a caution against trying to improve rankings of something that’s already on page one in order to rank even higher. Tweaking a site to get from position six or whatever to something higher has always been a risky thing to do for many reasons I won’t elaborate on here. But Danny’s warning increases the pressure to not just think twice before trying to optimize a page for search engines but to think three times and then some more.
Danny cautioned that sites that make it to the top of the SERPs should consider that a win and to let it ride instead of making changes right now in order to improve their rankings. The reason for that caution is that the search results continue to change and the implication is that changing a site now may negatively impact the rankings in a newly updated search index.
He wrote:
“If you’re showing in the top results for queries, that’s generally a sign that we really view your content well. Sometimes people then wonder how to move up a place or two. Rankings can and do change naturally over time. We recommend against making radical changes to try and move up a spot or two”
How Google Handled Feedback
There was also some light shed on what Google did with all the feedback they received from publishers who lost rankings. Danny wrote that the feedback and site examples he received was summarized, with examples, and sent to the search engineers for review. They continue to use that feedback for the next round of improvements.
He explained:
“I went through it all, by hand, to ensure all the sites who submitted were indeed heard. You were, and you continue to be. …I summarized all that feedback, pulling out some of the compelling examples of where our systems could do a better job, especially in terms of rewarding open web creators. Our search engineers have reviewed it and continue to review it, along with other feedback we receive, to see how we can make search better for everyone, including creators.”
Feedback Itself Didn’t Lead To Recovery
Danny also pointed out that sites that recovered their rankings did not do so because of they submitted feedback to Google. Danny wasn’t specific about this point but it conforms with previous statements about Google’s algorithms that they implement fixes at scale. So instead of saying, “Hey let’s fix the rankings of this one site” it’s more about figuring out if the problem is symptomatic of something widescale and how to change things for everybody with the same problem.
Danny wrote:
“No one who submitted, by the way, got some type of recovery in Search because they submitted. Our systems don’t work that way.”
That feedback didn’t lead to recovery but was used as data shouldn’t be surprising. Even as far back as the 2004 Florida Update Matt Cutts collected feedback from people, including myself, and I didn’t see a recovery for a false positive until everyone else also got back their rankings.
Takeaways
Google’s work on their algorithm is ongoing:
Google is continuing to tune its algorithms to improve its ability to rank high quality content, especially from smaller publishers. Danny Sullivan emphasized that this is an ongoing process.
What content creators should focus on:
Danny’s statement encouraged publishers to focus on consistently creating high quality content and not to focus on optimizing for algorithms. Focusing on quality should be the priority.
What should publishers do if their high-quality content isn’t yet rewarded with better rankings?
Publishers who are certain of the quality of their content are encouraged to hold steady and keep it coming because Google’s algorithms are still being refined.
Featured Image by Shutterstock/Cast Of Thousands
SEO
Plot Up To Five Metrics At Once
Google has rolled out changes to Analytics, adding features to help you make more sense of your data.
The update brings several key improvements:
- You can now compare up to five different metrics side by side.
- A new tool automatically spots unusual trends in your data.
- A more detailed report on transactions gives a closer look at revenue.
- The acquisition reports now separate user and session data more clearly.
- It’s easier to understand what each report does with new descriptions.
Here’s an overview of these new features, why they matter, and how they might help improve your data analysis and decision-making.
▶ ️We’ve introduced plot rows in detailed reports. You can now visualize up to 5 rows of data directly within your detailed reports to measure their changes over time.
We’ve also launched these new report features:
🔎: Anomaly detection to flag unusual data fluctuations
📊:… pic.twitter.com/VDPXe2Q9wQ— Google Analytics (@googleanalytics) September 5, 2024
Plot Rows: Enhanced Data Visualization
The most prominent addition is the “Plot Rows” feature.
You can now visualize up to five rows of data simultaneously within your reports, allowing for quick comparisons and trend analysis.
This feature is accessible by selecting the desired rows and clicking the “Plot Rows” option.
Anomaly Detection: Spotting Unusual Patterns
Google Analytics has implemented an anomaly detection system to help you identify potential issues or opportunities.
This new tool automatically flags unusual data fluctuations, making it easier to spot unexpected traffic spikes, sudden drops, or other noteworthy trends.
Improved Report Navigation & Understanding
Google Analytics has added hover-over descriptions for report titles.
These brief explanations provide context and include links to more detailed information about each report’s purpose and metrics.
Key Event Marking In Events Report
The Events report allows you to mark significant events for easy reference.
This feature, accessed through a three-dot menu at the end of each event row, helps you prioritize and track important data points.
New Transactions Report For Revenue Insights
For ecommerce businesses, the new Transactions report offers granular insights into revenue streams.
This feature provides information about each transaction, utilizing the transaction_id parameter to give you a comprehensive view of sales data.
Scope Changes In Acquisition Reports
Google has refined its acquisition reports to offer more targeted metrics.
The User Acquisition report now includes user-related metrics such as Total Users, New Users, and Returning Users.
Meanwhile, the Traffic Acquisition report focuses on session-related metrics like Sessions, Engaged Sessions, and Sessions per Event.
What To Do Next
As you explore these new features, keep in mind:
- Familiarize yourself with the new Plot Rows function to make the most of comparative data analysis.
- Pay attention to the anomaly detection alerts, but always investigate the context behind flagged data points.
- Take advantage of the more detailed Transactions report to understand your revenue patterns better.
- Experiment with the refined acquisition reports to see which metrics are most valuable for your needs.
As with any new tool, there will likely be a learning curve as you incorporate these features into your workflow.
FAQ
What is the “Plot Rows” feature in Google Analytics?
The “Plot Rows” feature allows you to visualize up to five rows of data at the same time. This makes it easier to compare different metrics side by side within your reports, facilitating quick comparisons and trend analysis. To use this feature, select the desired rows and click the “Plot Rows” option.
How does the new anomaly detection system work in Google Analytics?
Google Analytics’ new anomaly detection system automatically flags unusual data patterns. This tool helps identify potential issues or opportunities by spotting unexpected traffic spikes, sudden drops, or other notable trends, making it easier for users to focus on significant data fluctuations.
What improvements have been made to the Transactions report in Google Analytics?
The enhanced Transactions report provides detailed insights into revenue for ecommerce businesses. It utilizes the transaction_id parameter to offer granular information about each transaction, helping businesses get a better understanding of their revenue streams.
Featured Image: Vladimka production/Shutterstock
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