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Authenticity vs AI: How to Stand Out from the Noise!

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Authenticity vs AI: How to Stand Out from the Noise!

How to build a content campaign that drives sales quarter after quarter. 

We all know the importance of creating content– but creating content for the sake of it doesn’t often result in increased sales. Content campaigns are a great way to engage your audience, build brand awareness, and drive sales quarter after quarter.

In this article, you’ll learn how to create a 90-day content campaign that will deliver lasting value to your business, move prospects through the customer journey more efficiently and effectively, and drive sales! Let’s get started!

6 Levels of Customer Awareness

As your prospects move through the customer journey, their awareness of your brand and offer increases.

In 1966 Breakthrough Advertising, marketer and author Eugene Schwartz identified five stages of customer awareness. Since then, digital marketing has evolved significantly, creating the need for a sixth level of customer awareness that DigitalMarketer introduced.

First, we’ll walk through each level of customer awareness and then create a content campaign that moves prospects through these levels to increase the speed and efficiency of your customer journey. 

1. Unaware Stage

Customers in the unaware stage have no knowledge of the problem or perceived need for a solution. To catch a prospect’s attention and keep it, we need to stop the scroll. The best way to do that is with entertainment! 

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Types of entertaining content for the unaware stage: 

  1. Shock and Awe
  2. Amazing Demos
  3. Data/Research

Examples: 

Tip: As you scroll social media and the internet, think about the advertisements and content that catch your attention. 

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2. Problem-Aware Stage

Customers in the Problem-Aware Stage know they have a problem but don’t know if a solution exists. They are in need of hope as they search to discover if a solution is available. 

Types of hopeful content for the problem-aware stage:

  1. Question & Answer (Q&A)
  2. How-Tos
  3. Brand Case Study
  4. Success Stories 

Examples: 

Tip: Leverage tools like AI to help identify what questions customers may have in your industry or niche. 

3. Solution-Aware Stage

Customers in the Solution-Aware Stage are researching and comparing their options. They need clarity so they can efficiently and effectively choose the best option for them. 

Types of clarifying content for the solution-aware stage: 

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  1. Demos
  2. Tricks & Hacks
  3. Comparisons

Examples: 

Tip: Spend some time researching your competition to understand exactly what your customer is comparing you to so you can address their concerns.

4. Offer Aware Stage

Customers in the Offer Aware Stage are getting ready to make their decision but want to confirm that their choice is going to deliver the outcome they want. They need assurance that you are the right choice

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Types of assuring content for the offer aware stage: 

  1. Testimonials
  2. Social Proof
  3. Behind-The-Scenes

Examples: 

Tip: Ask existing customers about the main objections they had before buying and create content that overcomes those objections.    

5. The Most Aware Stage

Customers in the Most Aware Stage know you are the best solution for them, but they need a reason to buy now instead of waiting for a better time. The best way to motivate action is with novelty. 

Types of novel content for the most aware stage: 

  1. Scarcity & Urgency
  2. Feature Release
  3. Product Launch
  4. Promotion, Sale, Bonus

Examples: 

Tip: There are many ways to create a sense of urgency, scarcity or loss aversion in your customers without sales, including bonus stacking and limited-time offers. 

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6. Disengaged Stage

Customers in the Disengaged Stage need to be reminded of their connection to your brand and why you are an important part of their life. They need to be romanced so they can feel the ‘warm and fuzzies’ beyond what you are selling.  

Types of romance content for the disengaged stage: 

  1. Origin Stories
  2. Behind-The-Scenes
  3. Bloopers
  4. Mission Statements

Examples: 

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Tip: Think about your experience as a consumer and reflect on times when you became disengaged with a brand. What caught your attention and brought you back? 

The 90-Day Campaign Framework

The purpose of the 90-day campaign is to leverage your organic content to move prospects through the levels of customer awareness and lead them to a promotional period.

This ensures that more prospects are offer informed and ready to buy while giving your content an overall strategy and consistency across platforms. Most businesses have a significant promotional period, sale, launch or event each quarter, making this an ideal timeline. 

Evergreen Content

One of the biggest benefits of this framework is that your content is evergreen, meaning it will continue to drive traffic and conversions long after it’s published. You can easily drive ads to your pillar content, leverage remarketing ads to those who visit your pillar content, repurpose content for future campaigns, and make simple updates to keep the content relevant. 

Campaign Offer & Theme

The 90-day campaign is used to promote one offer, and each piece of content created should be directly tied to the offer and the ideal customer. Choosing a unifying theme beyond just your offer can help tie all content throughout the campaign together and increase its effectiveness.

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Effective themes are taken directly from your customer avatar and can be a) a problem that your offer solves, b) a fear that your offer overcomes or c) a perspective shift that your ideal client needs to successfully achieve their desired outcome.

Campaign Timeline 

The 90-day campaign timeline starts with 8 weeks of pre-promotion, followed by a 2-week promotional period and finishes 2 weeks of post-promotion nurturing. 

Authenticity vs AI How to Stand Out from the Noise

Content Distribution

There are three primary distribution channels used in this content campaign. However, additional channels may be added. 

  1. Website (Blog) 

The first channel is your website, where you will post pillar content pieces in the form of articles, videos or podcasts. These pillar pieces should include advertisements for your lead magnet to increase email subscribers, along with advertisements for the chosen offer you are promoting throughout the campaign. 

  1. Email 

You will be splintering and distributing the pillar content to your email list to drive traffic to your website and increase engagement. During the promotional phase of this campaign, you’ll send a promotional email sequence to drive sales.  

  1. Social Media 

You will also be splintering and distributing pillar content to social media channels with the goal of driving traffic to your website and delivering value to your audience in advance of the sale. 

Creating & Splintering Content 

Each piece of pillar content is splintered to create nurturing emails and social media content. This reduces the overall workload of the campaign because you are only creating the pillar pieces from scratch, and all other content is simply splintered from the existing content. This also allows you to move prospects on your social media channels and email list through the levels of customer awareness, increase email subscribers and drive traffic to your website.

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Sequence Matters

As Ryan Deiss says, “sequence matters!” You don’t want to ‘propose on the first date,’ which is why this framework is so effective in nurturing relationships, warming up leads, and increasing conversions. It’s important not to alter the sequence of this framework; however, you can increase the amount of content used in a campaign. 

The Promotional Email Sequence

Each piece of pillar content should promote your lead magnet, and you should also promote your lead magnet on your marketing channels throughout the pre-promotion period.

Each week of the campaign, you send out nurturing emails to your list, and although some leads will join your list later in the campaign, you can leverage email analytics to identify the warmest leads on your list by their open rates and click-through rates.

The email promotional campaign is designed to continue moving prospects through the levels of awareness while driving sales or conversions. 

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On all emails except the first and last email of the sequence, I recommend providing a “soft opt-out” option for subscribers to unsubscribe from the promotional email sequence without being removed from your list. This tactic decreases unsubscribes while allowing you to better segment your list for future campaigns. 

Romance After The Campaign

Prospects often need additional nurturing post-promotion, especially if they didn’t feel ready to buy. The post-promotion period is used to reconnect with your audience and nurture them with value before beginning another campaign. This can be a buffer period to strategize and plan your next campaign. 

Campaign Best Practices

Here are a few best practices to help you make the most of this 90-day campaign framework.

Campaign #3

This campaign framework is incredibly powerful, but like most marketing campaigns, consistency is critical. Often the first few campaigns will involve a lot of testing and learning and may not deliver instant results.

The most dramatic results come with consistency, and usually, the third campaign is when you’ll start noticing dramatic sales increases. Give yourself time and recognize that there are no silver bullets to success, but following this framework consistently will be about as close as possible. 

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Video Marketing

There’s no denying the power of video marketing, and showing up consistently on video is like adding a turbo boost to your relationship-building abilities. Whenever possible, leverage video marketing throughout the campaign. 

Overcome Objections & Answer Questions 

If you know the common objections and questions your ideal customers will ask, address them in your content. Use FAQ sections in your pillar content to tackle those common objections and questions, and distribute the information to your email and social channels.

AI & Execution 

You can leverage the power of AI throughout the campaign, from planning to execution. AI can be used for topic ideation and building your pillar content. You can also summarize and splinter your pillar content into emails and social media posts.

Optimizing the AI output is the key to successfully using AI in this process. You will not see success using this framework if you simply let AI do the work for you. You must add your brand voice and optimize the content to meet your ideal customers’ needs and wants. 

Conclusion 

With this 90-day content campaign framework, you can create content that moves prospects through the customer journey more efficiently and effectively while driving sales. The process is simple to understand and execute, helps you develop valuable evergreen content, works for any industry, and can be replicated time and time again.


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Generative Engine Optimization Framework Introduced in New Research

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Generative Engine Optimization Framework Introduced in New Research

There are several AI chatbot-like features available in the current search engines, including Bing Copilot, Google, Bard, and Gemini. They help to optimize the content visibility in the search results with the help of an AI-powered Search engine known as a Generative engine or AI Search.

A traditional search engine like Bing, Google, or Yahoo ranks and displays information in the SERPs based on the search terms a user inputs. 🔎

The generative engine, on the other hand, generates comprehensive, accurate, and relevant results and information with the help of Generative AI or Large Language Models (LLMs) such as chatGPT, Gemini, and Claude. They understand and integrate information from various sources for the user’s queries.

In this blog, We will discuss the GEO that is introduced in the new research, its framework, and how it can change traditional Search engine optimization (SEO) practices and optimize content for visibility.

The Key Components of the GEO Framework and How They Transform Traditional SEO Practices

GEO is described in the research paper as: “A novel paradigm to aid content creators in improving the visibility of their content in Generative Engine responses through a black-box optimization framework for optimizing and defining visibility metrics. We facilitate systematic evaluation in this new paradigm by introducing GEO-bench, a benchmark of diverse user queries across multiple domains, coupled with sources required to answer these queries.”

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Traditional SEO depends upon the keyword volume, difficulty, and optimization for the specific search terms, which focus less on an interpretation relationship between the concepts of keywords or user queries. SEO practices prioritize text-based source content over other sources of content format where regular updating of fresh content is not a primary focus. Also, metrics like impression and click rates affect ranking system results in traditional methods.

GEO encourages detailed information over just the keyword, addressing the related main queries by creating depth content and potential subtopics with the understanding of concept and relationship, encouraging the other formats, such as visual, audio, and images, not just text-based. Moreover, it emphasizes the latest updated content information with continuous accuracy and relevance to provide the most accurate and up-to-date details.

The Impact of Introducing GEO on Website Ranking and Content Relevancy

A generative engine relies on traditional SEO practices like user intent and algorithms for ranking to a degree, such as keyword stuffing. Although it focuses on keywords, it tries to find connections and meanings beyond the keywords in order to create high-quality content.

GEO doesn’t directly indicate the web visibility or page ranking in the Search Engine Result Page. However, it can optimize the overall website visibility and indirectly drive user traffic to your websites through generated responsive data and information.  

GEO-optimized content provides the AI Search or a Large Language Model (LLM) with reliable and completely detailed information, enabling them to generate the most accurate and relevant information for responses to user questions or inputs.

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These AI-powered engines can deliver a vibrant user experience using optimized content for user engagement and interactive experiences. Furthermore, It also builds trust with a user as it relies on renowned and credible sources, which enhances the effectiveness and reliability of the generated response data and provides synthesizing information.

Comparison with Existing SEO Models: Why GEO Stands Out in Enhancing Search Engine Performance

GEO utilizes auto-generative algorithms for content generation based on predetermined objectives and standards where generated content can cover a broader range of keywords and related topics in various formats like image and visual.

A generative search engine uses modern optimization techniques that involve cognitive SEO, NLP (natural language processing), and structured data markup to maintain and improve content leverage, relevancy, and search engine visibility. In addition, it introduces new methods for determining citations’ importance and website visibility, as well as improving user-centric content by using impression metrics.

Traditional SEO models rely upon and use specific keywords to optimize and rank manually in search results. It uses traditional optimization techniques like link building, meta tags, and URLs.

In traditional search optimization, content creation and optimization can be slow and have low content scalability compared to AI-powered, requiring manual effort for generation and optimization. Constant monitoring and adaptation to platform algorithms are needed to produce the latest and updated information for dynamic user behavior.

Both are equally responsible for improving the brand or website’s online visibility; traditional SEO models require the manual touch for content creation and optimization. GEO tends to use generative responses automatically for content generation as per user queries, making it more effective for user-centric content creation, optimization, and stability in related topics or keywords.

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9 Test research findings to improve the website content in GEO

The researchers from Princeton University, Georgia Tech, Allen Institute for AI, and IIT Delhi tested nine various GEO approaches to improve site content for generative engines. Techniques that have been tried and tested over 10,000 search queries, nine optimization strategies were tested on something that “closely resembles the design of BingChat”:

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  1. Authoritative: The content was altered to be more compelling while conveying definitive claims.
  2. Keyword Stuffing: More keywords were added to match the query.
  3. Statistics Addition: Instead of a qualitative conversation, quantitative statistics were included.
  4. Sources: Relevant citations have been added. Like quotes statistics
  5. Quotation Addition: Quotations from reliable sources have been included.
  6. Easy-to-understand: Simplified the language.
  7. Fluency Optimisation: Improved fluency.
  8. Unique Words: Used in the text whenever possible.
  9. Technical terms: Technical terms have been incorporated into the content.

The data set for search queries was obtained from Google, Microsoft Bing, and Perplexity. Sources include AI Discover, GPT-4, and others.

So, focus on creating detailed and comprehensive blogs or articles by defining the relation and highlighting the context for deeper meaning. Utilize the various formats for content creation to enrich information and diversify the learning perspective.

Also, update your content with the latest information and trends to maintain regular effectiveness and relevancy in the generative engines.

Conclusion:

In the end, Generative Engine Optimization (GEO) provides a more automated, scalable, and adaptive method of content creation and optimization than traditional Search Engine Optimization (SEO) approaches, which need manual and constant work for the optimization and ranking. Compared to traditional search engines, generative engines give instant and detailed personalized information to users’ queries for improved engagement.

Conventional SEO uses metrics like impression, session duration, and click-through rate (CTR), whereas GEO proposes new metrics to measure the relevance and visibility of citations within generative engine responses, making users eliminate the need to visit individual websites for information as it generates the responses on users queries from the reliable, relevant, and various sources.

AI-powered search optimization is still developing and becoming popular since most users and business owners are using generative AI as their source of information and improved visibility with universally applicable diverse content formats.

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How To Develop a Great Creative Brief and Get On-Target Content

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How To Develop a Great Creative Brief and Get On-Target Content

Every editor knows what it feels like to sit exasperated in front of the computer, screaming internally, “It would have been easier if I’d done it myself.”

If your role involves commissioning and approving content, you know that sinking feeling: Ten seconds into reviewing a piece, it’s obvious the creator hasn’t understood (or never bothered to listen to) a damn thing you told them. As you go deeper, your fingertips switch gears from polite tapping to a digital Riverdance as your annoyance spews onto the keyboard. We’ve all been there. It’s why we drink. Or do yoga. Or practice voodoo.

In truth, even your best writer, designer, or audiovisual content creator can turn in a bad job. Maybe they had an off day. Perhaps they rushed to meet a deadline. Or maybe they just didn’t understand the brief.

The first two excuses go to the content creator’s professionalism. You’re allowed to get grumpy about that. But if your content creator didn’t understand the brief, then you, as the editor, are at least partly to blame. 

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Taking the time to create a thorough but concise brief is the single greatest investment you can make in your work efficiency and sanity. The contrast in emotions when a perfectly constructed piece of content lands in your inbox could not be starker. It’s like the sun has burst through the clouds, someone has released a dozen white doves, and that orchestra that follows you around has started playing the lovely bit from Madame Butterfly — all at once.

Here’s what a good brief does:

  • It clearly and concisely sets out your expectations (so be specific).
  • It focuses the content creator’s mind on the areas of most importance.
  • It encourages the content creator to do a thorough job rather than an “it’ll-do” job.
  • It results in more accurate and more effective content (content that hits the mark).
  • It saves hours of unnecessary labor and stress in the editing process.
  • It can make all the difference between profit and loss.

Arming content creators with a thorough brief gives them the best possible chance of at least creating something fit for purpose — even if it’s not quite how you would have done it. Give them too little information, and there’s almost no hope they’ll deliver what you need.

On the flip side, overloading your content creators with more information than they need can be counterproductive. I know a writer who was given a 65-page sales deck to read as background for a 500-word blog post. Do that, and you risk several things happening:

  • It’s not worth the content creator’s time reading it, so they don’t.
  • Even if they do read it, you risk them missing out on the key points.
  • They’ll charge you a fortune because they’re losing money doing that amount of preparation.
  • They’re never going to work with you again.

There’s a balance to strike.

There’s a balance to be struck.

Knowing how to give useful and concise briefs is something I’ve learned the hard way over 20 years as a journalist and editor. What follows is some of what I’ve found works well. Some of this might read like I’m teaching grandma to suck eggs, but I’m surprised how many of these points often get forgotten.

Who is the client?

Provide your content creator with a half- or one-page summary of the business:

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  • Who it is
  • What it does
  • Whom it services
  • What its story is
  • Details about any relevant products and services

Include the elevator pitch and other key messaging so your content creator understands how the company positions itself and what kind of language to weave into the piece.

Who is the audience?

Include a paragraph or two about the intended audience. If a company has more than one audience (for example, a recruitment company might have job candidates and recruiters), then be specific. Even a sentence will do, but don’t leave your content creator guessing. They need to know who the content is for.

What needs to be known?

This is the bit where you tell your content creator what you want them to create. Be sure to include three things:

  • The purpose of the piece
  • The angle to lead with
  • The message the audience should leave with

I find it helps to provide links to relevant background information if you have it available, particularly if the information inspired or contributed to the content idea, rather than rely on content creators to find their own. It can be frustrating when their research doesn’t match or is inferior to your own.

How does the brand communicate?

Include any information the content creators need to ensure that they’re communicating in an authentic voice of the brand.

  • Tone of voice: The easiest way to provide guidance on tone of voice is to provide one or two examples that demonstrate it well. It’s much easier for your content creators to mimic a specific example they’ve seen, read, or heard than it is to interpret vague terms like “formal,” “casual,” or “informative but friendly.”
  • Style guide: Giving your content creator a style guide can save you a lot of tinkering. This is essential for visuals but also important for written content if you don’t want to spend a lot of time changing “%” to “percent” or uncapitalizing job titles. Summarize the key points or most common errors.
  • Examples: Examples aren’t just good for tone of voice; they’re also handy for layout and design to demonstrate how you expect a piece of content to be submitted. This is especially handy if your template includes social media posts, meta descriptions, and so on.

All the elements in a documented brief

Here are nine basic things every single brief requires:

  • Title: What are we calling this thing? (A working title is fine so that everyone knows how to refer to this project.)
  • Client: Who is it for, and what do they do?
  • Deadline: When is the final content due?
  • The brief itself: What is the angle, the message, and the editorial purpose of the content? Include here who the audience is.
  • Specifications: What is the word count, format, aspect ratio, or run time?
  • Submission: How and where should the content be filed? To whom?
  • Contact information: Who is the commissioning editor, the client (if appropriate), and the talent?
  • Resources: What blogging template, style guide, key messaging, access to image libraries, and other elements are required to create and deliver the content?
  • Fee: What is the agreed price/rate? Not everyone includes this in the brief, but it should be included if appropriate.

Depending on your business or the kind of content involved, you might have other important information to include here, too. Put it all in a template and make it the front page of your brief.

Prepare your briefs early

It’s entirely possible you’re reading this, screaming internally, “By the time I’ve done all that, I could have written the damn thing myself.”

But much of this information doesn’t change. Well in advance, you can document the background about a company, its audience, and how it speaks doesn’t change. You can pull all those resources into a one- or two-page document, add some high-quality previous examples, throw in the templates they’ll need, and bam! You’ve created a short, useful briefing package you can provide to any new content creator whenever it is needed. You can do this well ahead of time.

I expect these tips will save you a lot of internal screaming in the future. Not to mention drink, yoga, and voodoo.

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This is an update of a January 2019 CCO article.

Get more advice from Chief Content Officer, a monthly publication for content leaders. Subscribe today to get it in your inbox.

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Quiet Quitting vs. Setting Healthy Boundaries: Where’s The Line?

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Quiet Quitting vs. Setting Healthy Boundaries: Where's The Line?

In the summer of 2022, we first started hearing buzz around a new term: “Quiet quitting“.

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