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Mozilla VPN Security Risks Discovered

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Mozilla VPN Security Risks Discovered

Mozilla published the results of a recent third-party security audit of its VPN services as part of it’s commitment to user privacy and security. The survey revealed security issues which were presented to Mozilla to be addressed with fixes to ensure user privacy and security.

Many search marketers use VPNs during the course of their business especially when using a Wi-Fi connection in order to protect sensitive data, so the  trustworthiness of a VNP is essential.

Mozilla VPN

A Virtual Private Network (VPN), is a service that hides (encrypts) a user’s Internet traffic so that no third party (like an ISP) can snoop and see what sites a user is visiting.

VPNs also add a layer of security from malicious activities such as session hijacking which can give an attacker full access to the websites a user is visiting.

There is a high expectation from users that the VPN will protect their privacy when they are browsing on the Internet.

Mozilla thus employs the services of a third party to conduct a security audit to make sure their VPN is thoroughly locked down.

Security Risks Discovered

The audit revealed vulnerabilities of medium or higher severity, ranging from Denial of Service (DoS). risks to keychain access leaks (related to encryption) and the lack of access controls.

Cure53, the third party security firm, discovered and addressed several risks. Among the issues were potential VPN leaks to the vulnerability of a rogue extension that disabled the VPN.

The scope of the audit encompassed the following products:

  • Mozilla VPN Qt6 App for macOS
  • Mozilla VPN Qt6 App for Linux
  • Mozilla VPN Qt6 App for Windows
  • Mozilla VPN Qt6 App for iOS
  • Mozilla VPN Qt6 App for Androi

These are the risks identified by the security audit:

  • FVP-03-003: DoS via serialized intent
  • FVP-03-008: Keychain access level leaks WG private key to iCloud
  • VP-03-010: VPN leak via captive portal detection
  • FVP-03-011: Lack of local TCP server access controls
  • FVP-03-012: Rogue extension can disable VPN using mozillavpnnp (High)

The rogue extension issue was rated as high severity. Each risk was subsequently addressed by Mozilla.

Mozilla presented the results of the security audit as part of their commitment to transparency and to maintain the trust and security of their users. Conducting a third party security audit is a best practice for a VPN provider that helps assure that the VPN is trustworthy and reliable.

Read Mozilla’s announcement:
Mozilla VPN Security Audit 2023

Featured Image by Shutterstock/Meilun

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9 Surprising Takeaways From Analyzing HubSpot’s SEO Strategy

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9 Surprising Takeaways From Analyzing HubSpot's SEO Strategy

HubSpot is a publicly traded company, with over $614M in annual revenue, a legendary status among marketers, and an alleged acquisition offer from Google for just enough money to send a small team of the best of us to the Moon or solve world hunger for a couple of years.

They have a special place in content marketing and SEO history. They were among the early champions of inbound and content marketing and living proof that SEO is a great marketing tactic. Just copying what they do for SEO would be enough for a complete SEO playbook, especially for SaaS.

I dug deep into Ahrefs data to share these nine surprising takeaways from their strategy.

We all know that the sun is big, but when you see one of those at-scale depictions of the solar system, you instantly realize that “big” is an understatement. The same is true of HubSpot’s blog.

I found no bigger corporate blog than HubSpot’s. If you know one, do let me know, and I’ll be more than happy to take this back: HubSpot’s blog is the biggest corporate blog ever regarding search traffic.

Their blog generates an estimated 8.2M organic visits per month, worth over $5.3M in ad money. Just a few months back, it was even larger — over 10M visits.

And since this is how HubSpot’s “solar system” looks…

HubSpot and its organic competitors. HubSpot and its organic competitors.

We need to travel to another “system” to find bigger blogging stars. We need to look at blogs in general to the point where it’s unclear whether these are still blogs or news sites.

So, HubSpot’s blog isn’t as big as Mashable, and Health.com, but it’s bigger than Harvard Business Review, RollingStone, Coindesk, The Verge, and comparable to Wired. And these are all businesses of their own.

HubSpot and other blogs - size comparison. HubSpot and other blogs - size comparison.

In case you’re wondering how big the blog is, it’s over 18K pages with 148 blog posts published in May 2024 alone.

How many pages HubSpot published last month. How many pages HubSpot published last month.

You probably expect their best-performing posts to be about marketing or sales… and you’d be wrong.

“Shrug emoji” and “famous quotes” together account for almost 10% of all blog traffic, and there are many more topics like that.

Traffic to top pages.Traffic to top pages.

Now, it’s common sense this is low-intent, unqualified traffic they won’t convert quickly, if ever. But it’s also common sense that the more traffic, the better. So which common sense wins?

Naturally, this is no accident that HubSpot fights for these loosely knit keywords. If you try to outrank them, they will fight you, because they’ve been fighting with Goodreads for “famous quotes” for years.

Ranking history graph.Ranking history graph.

Ahrefs’ Page Inspect tool shows that they’ve been making some major changes to keep this page ranking.

Page Inspect tool in Ahrefs.Page Inspect tool in Ahrefs.

Why bother with these topics? Because when you’re the size of HubSpot and you share their freemium model, you’re going to need “irrelevant” traffic more than small companies. We’re explaining this phenomenon in more detail in Why Big Companies Make Bad Content.

Good luck copying this stunt:

Keywords with multiple rankings. Keywords with multiple rankings.

Why is this a big deal? Because it’s very, very rare to rank twice on the first page of Google with the same type of content (blog posts in this case). I wrote about this in Keyword Diversification: Cannibalization’s Good Twin (SEO Study).

Is this one of those “too big not to rank” situations? Why do we need to be told what HubSpot thinks product marketing is twice? When Ahrefs ranks two times on page one, we at least give you two different things: knowledge and a tool.

Keywords with multiple rankings - Ahrefs. Keywords with multiple rankings - Ahrefs.

Maybe it means that there’s something broken with Google? If you ask me, that one SERP is a great topic for one of those panels where search engineers gather to talk about the quality of the ranking systems.

Sidenote.

HubSpot once discussed using an SEO strategy called surround sound, which involved being featured in multiple top rankings (through its own content and third-party content). What we just saw could be a consequence of that strategy.

HubSpot tried to rank for “crm” (183k monthly volume and 85 KD) with a typical product page https://www.hubspot.com/products/crm (green line). They never got to that #1 spot.

So, years after, they made a page in a more educational style https://www.hubspot.com/products/crm/what-is, catering to a purely information search intent and it worked (blue line).

Position history - comparison of two pages. Position history - comparison of two pages.

All it took was explaining on that page the definition, who should use it, when, and a bit about how they developed it. What a great lesson about search intent.

Interestingly, it’s not a problem for Google that the page starts with a product pitch. Which is weird because the H1 refers to information but visually, everything leads to that sign-up button.

I guess it’s good enough for Google, since the page says “sign up or learn”; Google sees the entire text, the human eye, the picture and the buttons.

Excerpt from HubsSpot's site. Excerpt from HubsSpot's site.

Actually, that dual purpose may even be an advantage — searchers don’t need to return to the SERP to search again, all their needs are served via that landing page.

Another interesting thing — they didn’t link from the crm directory to what-is-crm. Once you’re on the first page, you’re not supposed to find the latter one.

Every year HubSpot publishes an industry report about the state of marketing. For this, they poll their audience about hot marketing topics and partner up with other big brands like Wistia or Litmus. I’m sure you’ve seen it at least once.

Excerpt from The State of Marketing. Excerpt from The State of Marketing.

Here’s why this is a backlink goldmine. Not only the landing page for this report gets tons of backlinks but also every other page they spin out of that report.

To illustrate, here are their most linked pages: their homepage, legal page, and the annual State of Marketing twice.

Best by links report. Best by links report.

Combined, these two pages alone earned 88,892 backlinks from 21,496 domains, and there are a few more pages like that.

Part of the reason why those numbers are so high is that they keep the report under the same URL, so every year a new batch of backlinks come to basically the same page. And they get some high-profile links this way:

Referring domains report. Referring domains report.

Backlinks are not the only benefit here. That report, its spin-off landing page, and articles heavily drawing from the content of the report, all get organic traffic.

For example, here’s the State of Marketing ranking only #10… but that’s ok because a spin-off ranks #3.

SERP overview with two results from HubSpot.SERP overview with two results from HubSpot.

There are three things that are for sure now: death, taxes, and that HubSpot is going to publish the state of marketing report next year.

HubSpot has eight free, stand-alone tools that act as lead magnets. One of them clearly stands out in SEO terms: the Email Signature Template Generator.

Traffic comparison on HubSpot's free tools. Traffic comparison on HubSpot's free tools.

“Email Signature Template Generator” — these four words make up nearly the entire content of the page.

Landing page for one of the free tools. Landing page for one of the free tools.

But it’s enough for the page to rank for 5.9K keywords, bringing in 134K of free traffic from Google each month, and it even earned 22.7K backlinks.

This traffic is worth $172K in ad money that HubSpot doesn’t have to spend (instead they “only” spend an estimated $2.6K on search ads—more on that later).

Organic performance data via Ahrefs. Organic performance data via Ahrefs.

Why do those few words work so well? It’s surely search intent. Most people looking for help with their email signatures simply want a tool for that, not a guide.

And here’s a tip for Ahrefs users. You can use the AI Identify intents feature in Keywords Explorer to see what kind of intent could get you the most traffic.

Identify intents feature in Ahrefs. Identify intents feature in Ahrefs.

HubSpot has 5 big content hubs which you can see right away when you look for the most internal links to pages on the site:

Internal links report. Internal links report.
These hub pages are all linked to from ~36,000 places on the HubSpot blog.

But they’re nowhere to be found when you look for pages with the most organic search traffic. Which is a shame because their respective target keywords would bring tens of thousands monthly visits:

Search volume data from Ahrefs Keywords Explorer. Search volume data from Ahrefs Keywords Explorer.

It’s proof that you shouldn’t expect content hubs (aka topic clusters) to rank at all times. And it’s kind of ironic that it comes from a brand identified with this content marketing tactic.

That said, these hubs are probably great for UX (and driving referral traffic), and could be helping other pages rank, as HubSpot’s article on the tactic suggests.

While browsing through the data, I found that Hubspot has an unusual number of lost pages.

A sudden fall in organic pages. A sudden fall in organic pages.

I’ve cleaned the data a bit and found out that they are no stranger to pruning content. At least 84 pages have been redirected to other pages on the same or similar topics between April and June 2024.

How many pages were redirected. How many pages were redirected.

Why? I think they do it to help some more promising pages rank. I’ve seen this on some other pages, and it worked.

For example, https://blog.hubspot.com/marketing/how-to-create-embed-codes-generator-infographic-content-ht, with all of its 102 backlinks from 75 domains, was redirected to https://blog.hubspot.com/marketing/how-to-add-html-embed-codes-ht.

That last page actually ranks (unlike its donor).

Organic search performance to a HubSpot's article. Organic search performance to a HubSpot's article.

Smart. Something you may want to try, too, if you have a large content inventory.

I’ve recently collected opinions of 100 markers, SEOs and business owners on the value of SEO, and most of them said this: SEO is money better spent compared to search ads. And many markets do SEO instead of search ads. But not HubSpot.

Despite the huge volume of free traffic, they still buy a portion of their traffic from Google. According to Ahrefs, they’re bidding on 2367 keywords, with CPC from $0.01 to $45.7.

Paid keywords report via Ahrefs. Paid keywords report via Ahrefs.

These are the types of keywords they pay for:

  • Keywords they already rank for like “free crm”. Probably to secure even more SERP real estate. Classic.
  • Branded keywords like “hubspot pricing”. Possibly to stop competitors from eating their lunch. Classic.
  • Other people’s branded keywords like “less annoying crm”. Just as competitors bid on their keywords, they bid on theirs. Classic, c’est la vie.
  • Keywords hard to catch otherwise like “website maker free”. And this is the most interesting category.

So let’s take this page for example: 7 Best Free Website Builders to Check Out in 2024 [+Pros & Cons].

Initially, they created the page before offering a CMS. When they introduced the CMS later in 2022, they had find a way to drive more traffic to pages that mentioned that feature.

Unfortunately for them, as you can see on the organic traffic chart below, since they added that feature (arrows) the traffic has been quite volatile.

Organic traffic performance via Ahrefs. Organic traffic performance via Ahrefs.

The volatility is caused by keyword rankings they keep gaining and losing. The more established website builder tools get them, probably because of their authority in that area.

Here’s an example: “website maker free” with 2.5K volume and 98 KD. Below you can find their ranking history.

Position history graph via Ahrefs. Position history graph via Ahrefs.

And here you can see their ads position history chart, showing the point where HubSpot probably realized buying those keywords would be a better idea.

Ads position history via Ahrefs. Ads position history via Ahrefs.

And it worked. Looks like they’re squeezing some traffic out of that keyword after all.

An example paid keyword from HubSpot.An example paid keyword from HubSpot.

I think it’s a smart move. Some keywords are just too hard to catch. When your SEO tricks don’t work, but the keyword is still worth it, bidding on it becomes more reasonable than wasting time devising clever tactics to rank.

Final thoughts

A small bonus for Ahrefs users: if you want to earn a link from HubSpot, help them remove some of those 3080 broken external links. Head over to Site Explorer > Outgoing > Broken Links (and read our guide on broken link building).

Broken links report via Ahrefs. Broken links report via Ahrefs.

Want to share an interesting finding about HubSpot SEO strategy? Have comments? Let me know on X or LinkedIn.

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I Analyzed 52 SEO Specialist Job Listings. Here’s What They Do and How You Can Become One

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I Analyzed 52 SEO Specialist Job Listings. Here’s What They Do and How You Can Become One

SEO specialists are responsible for improving a website’s visibility in organic search results. But what exactly do they do? What skills and qualifications do they need? And how can you become one?

To find out, I looked through 52 SEO specialist job listings on Indeed and SEOJobs.

Sidenote.

I only focused on job descriptions that asked for “SEO specialist.” That means no “SEO content specialist,” “technical SEO specialist,” and the like. (Though job listings for Senior SEO specialists were included.)

The most common responsibilities I found are:

  • Keyword research (90.4%)
  • SEO performance monitoring and analysis (75%)
  • On-page and content optimization (69.2%)
  • Reporting (67.3%)
  • Technical SEO (61.6%)
  • Collaborating with other teams (61.5%)
  • Staying up-to-date with SEO trends and Google updates (61.5%)
  • Develop an SEO strategy (55.8%)
  • Link building (53.9%)

Sidenote.

Given that it would have been impossible to check each listing for hundreds of potential responsibilities, I got ChatGPT to help. I gave it ten job posts from the list and asked it to identify the most common responsibilities. I then went through all 52 listings and checked how common each responsibility was.

It seems like SEO specialists are expected to do everything. Some listings even expect SEOs to run conversion optimization, and there were even listings where SEOs were in charge of PPC.

Job listings where SEOs were expected to do CRO and PPCJob listings where SEOs were expected to do CRO and PPC

A lot to ask for, in my opinion, since there are people who actually specialize in each facet of SEO.

That being said, it could also be the case that most of these job listings are in-house. According to my colleague Despina, who has been an SEO specialist herself, it’s more common for an in-house SEO specialist to be an all-rounder since they’re often either the only person doing SEO or part of a very small team where versatility is rewarded.

Despina reminds us:

The way I see it, being an SEO specialist isn’t about what you do. It’s about the results you’re accountable for, i.e., growing organic visibility and, ideally, organic revenue. Today, you might plan technical, content, and link-building tasks to help you get there. Tomorrow, it might be brand building, UX, or even CRO tasks.

Despina GavoyannisDespina Gavoyannis

Here are the common skills I saw:

  • Experience with SEO tools like Google Search Console and Ahrefs (75%)
  • Communication skills (61.5%)
  • Knowledge of SEO best practices, SEO trends, and how Google works (57.7%)
  • Analytical skills (48%)
Chart showing skills SEO specialists needChart showing skills SEO specialists need

Sidenote.

I also enlisted ChatGPT’s help to answer this question, using the same methodology as before.

Again, this corroborates Despina’s experience. Here’s what she said:

It’s a mix of soft and hard skills that most employers tend to look for in my experience. These soft skills are increasingly valuable: communication, initiative, the ability to learn and adapt quickly, time and project management, and the ability to handle and make sense of lots of data. For hard skills: ability to put a strategy together and the ability to recommend SEO actions.

Despina GavoyannisDespina Gavoyannis

One thing I found interesting was that there were two job listings that specifically requested experience with AI tools.

A job listing that requested for experience with AI toolsA job listing that requested for experience with AI tools

Although it was only a teeny tiny sample (for now), I see it as a sign. AI skills—specifically related to using AI for SEO—will become more important in the future.

Good news: You likely don’t need one since 61.5% of the job listings did not ask for a college degree.

Chart showing whether SEO specialists need a degreeChart showing whether SEO specialists need a degree

For the rest, they typically ask for a bachelor’s in SEO (does that exist?), marketing, business, or something related. This jives with what Despina has seen, too.

A job listing that requested for a related degreeA job listing that requested for a related degree

Even so, I don’t think you have to disqualify yourself from a particular listing just because you don’t have a degree. After all, Despina has a Bachelor of Arts majoring in Sociology and Education. No doubt it’s a degree, but it’s as far as you can imagine from being related to SEO.

You’d be better off worrying about how to gain actual SEO experience.

What about SEO certifications? Disregard. They’re not important at all. Only three job listings asked for them.

Chart showing whether SEO specialists need certificationsChart showing whether SEO specialists need certifications

Both agencies and companies hire SEO specialists.

However, according to our sample, there is currently more demand for in-house SEO specialists (63.5%) than at agencies (36.5%).

Chart showing who hires SEO specialistsChart showing who hires SEO specialists

One reason might be that the term “SEO specialist” is used interchangeably with “SEO consultant” or “SEO expert” in the agency world, at least according to my colleague Chris Haines, who has ten years of SEO agency experience.

He also noted that agency roles are typically more hierarchical and have this common progression (in UK agencies):

A common career progression in a UK SEO agencyA common career progression in a UK SEO agency

As you can see, there’s no “SEO specialist” role in a standard agency career ladder.

The most common annual salary range we saw was $50,000 – $54,999. This was followed by $45,000 – $49,999 and then $40,000 – $44,999.

Chart showing how much SEO specialists makeChart showing how much SEO specialists make

This is in line with Despina’s experience, who said a junior SEO specialist makes around AU$60,000 – $70,000 (~US$40,000 – $46,000). It also corresponds to our SEO salary survey, where the median salary was $49,211.

The one outlier number (>$100,000) was a senior in-house SEO specialist role at a tech company. They required a minimum of five years of SEO experience.

A job listing for a senior SEO role that required at least 5 years of experienceA job listing for a senior SEO role that required at least 5 years of experience

Among the job listings I looked at, barely any were entry-level. Most of them required at least a year or more of SEO experience.

Chart showing how many years of experience SEO specialists needChart showing how many years of experience SEO specialists need

This creates a catch-22: You need work to get experience, but you can’t get experience without work.

Meme about how you need work to get experience, but you can’t get experience without workMeme about how you need work to get experience, but you can’t get experience without work

How, then, can you become an SEO specialist? I turned to Despina and Chris for answers.

1. Learn the basics of SEO

You don’t need to be an expert to get an internship (or even a job), but you do need to know a bit about SEO. So, kickstart your education by learning the basics of SEO.

There are so many free SEO courses these days, so you won’t even have to worry about your wallet. I recommend starting with our free SEO course for beginners, which covers everything you need to know, from keyword research to technical SEO. If you prefer reading, then you can read our free beginner’s guide to SEO.

That should give you a good grounding of the important SEO fundamentals and principles.

2. Build your own website

There’s no better way to gain immediate practical experience than by building your own website.

In the end, SEO is a practical skill. There’s no amount of reading and watching that will prepare you for reality than actually doing the thing.

Building a website and optimizing it for search will teach you how to navigate content management systems like WordPress, gain experience with SEO tools (you can always start with free ones), and practice each aspect of SEO. All important things you need to know in your future as an SEO specialist.

3. Get an internship at an SEO agency

Despite most job listings being for in-house positions, both Despina and Chris recommend that you get an internship at an agency.

Why? Three reasons:

  1. Agencies typically have a coaching process for interns. That’s a great way to be trained from scratch in everything SEO.
  2. Agencies allow you to be exposed to a variety of SEO experiences across different clients, whereas you’ll be more “specialized” in an in-house role.
  3. There is a chance you’ll be the only SEO person in an in-house role, especially if you’re working for a small business or startup. You’ll still have to figure out everything yourself without any mentor’s guidance. I had this experience myself in my first job—I joined a startup as a marketing intern, and I was the only marketer.

To find internship opportunities, go to LinkedIn or Indeed and search for “SEO intern” or “SEO graduate.”

A LinkedIn search for SEO intern jobsA LinkedIn search for SEO intern jobs

You can set up alerts for these positions so you’ll be notified of new ones in your inbox.

Work hard, gain experience, and you may find yourself converted into a full-time role. Or use the work experience to apply for future jobs as an SEO specialist.

What happens next after you’ve successfully become an SEO specialist? It depends on your goals and how you see your career panning out.

Nevertheless, I asked Despina and Chris, and these are the common progressions most SEO specialists take:

Become an SEO lead

You can aim to get promoted within the agency or become an SEO lead/head of SEO in an organization with larger SEO teams.

In a sense, this is the most straightforward, as you’re simply climbing the SEO career ladder.

If this is the path you’re interested in, the good news is that Chris himself was an SEO lead in an SEO agency. He wrote an article sharing ten tips that advanced his career and helped him become an SEO lead. I highly recommend reading it to learn what made a difference in his career.

Become an SEO consultant

Being a consultant will likely earn you more money and give you more control over your time. But it’s not for everyone. As Despina says:

Despina GavoyannisDespina Gavoyannis

You’ll have to get used to putting yourself out there, selling, facing rejection, handling all sorts of administrative work (e.g., accounting, taxes, etc.), and more. If knowing this doesn’t faze you, then it could be a path you consider.

Read the guide below to learn how Nick LeRoy transitioned from an SEO employee to a full-time SEO consultant.

Start your own agency

If you have entrepreneurial ideals or dream of being your own boss, this could be a potential progression.

However, I’ll quote Despina again here:

This is not an immediate next step. You progress into this after consulting for a while, and you get so busy that you need to hire more people.

Despina GavoyannisDespina Gavoyannis

You also have to know that starting an agency likely means no longer doing SEO. Plenty of agency owners I’ve talked to spend most of their time managing people, handling admin, and selling. If your love is SEO and not running a business, then reconsider this path.

One final note: No matter how many inspiring stories you’ve read, know that being an entrepreneur is no easy task. Every story you’ve read is a victim of survivorship bias, and the world is littered with agencies that did not work out. However, if hearing this makes your passion burn brighter, then hey, this could be for you.

Final thoughts

Whether you’re an SEO specialist, SEO consultant, or run your own agency, three things are true:

  1. SEO changes fast — Stay updated with what’s happening with Google, its competitors, and the industry itself. Follow smart SEOs on X and LinkedIn, participate in SEO communities, and attend SEO conferences.
  2. Never stop learning — You can always improve your SEO skills or soft skills like managing a team, being an effective leader, and more.
  3. Always be networking — Humans are ultimately social creatures. We want to work with people whom we trust and can vouch for. Making friends in the industry can alert you to the latest SEO tactics, find valuable people to hire and partner with, commiserate when things aren’t going well, and celebrate when things are.

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Our Ranking Systems Aren’t Perfect

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Google statement admits that their ranking algorithms are imperfect

Google’s SearchLiaison responded to a plea on X (formerly Twitter) about ridiculously poor search results in which he acknowledged that Google’s reviews algorithm could be doing a better job and outlined what’s being done to stop rewarding sites that shouldn’t be ranking in the first place.

Questioning Google’s Search Results

The exchange with Google began with a post about a high ranking sites that was alleged to fall short of Google’s guidelines.

@dannyashton tweeted:

“This review has been ranking #1 on Google for “Molekule Air Mini+ review” for the past six months.

It is 50% anecdotal and 50% marketing messaging. It doesn’t share in-depth original research.

So, how did they make it to the top of Google?”

Followed by:

“Instead of a third-party review (which is likely what searchers are looking for), Google ranks an article backed by the brand:

Searchers land in an advertorial built off marketing materials:

So little care that they even left briefing notes in the published version 😞

And I think I found the reason why it ranks #1… Money.”

The general responses to the tweets were sympathetic, such as this one:

“WILD.

And this is on page 1…

Is this what writing for readers is? Is this what people need/want?

I think of folks like my mom here who wouldn’t know better and to dig more.

It looks and seems nice, must be trustworthy.

I mean, that’s their goals, right? Dupe and dip.”

Google’s Algorithms Aren’t Perfect

SearchLiaison responded to those tweets to explain that he personally goes through the feedback submitted to Google and discusses them with the search team. He also shared about the monumental scale of ranking websites, saying that Google is indexing trillions of web pages, and because of that the ranking process is itself scaled and automated.

SearchLiaison tweeted:

“Danny, I appreciate where you’re coming from — just as I appreciated the post that HouseFresh originally shared, as well as this type of feedback from others. I do. I also totally agree that the goal is for us to reward content that’s aligned with our guidance. From the HouseFresh post itself, there seemed to be some sense that we had actually improved over time:

“In our experience, each rollout of the Products Review Update has shaken things up, generally benefitting sites and writers who actually dedicated time, effort, and money to test products before they would recommend them to the world.”

That said, there’s clearly more we should be doing. I don’t think this is particularly new, as I’ve shared before that our ranking systems aren’t perfect and that I see content that we ought to do better by, as well as content we’re rewarding when we shouldn’t.

But it’s also not a system where any individual reviews content and says “OK, that’s great — rank it better” or “OK that’s not great, downrank it.” It simply wouldn’t work for a search engine that indexes trillions of pages of content from across the web to operate that way. You need scalable systems. And you need to keep working on improving those systems.

That’s what we’ll keep doing. We’re definitely aware of these concerns. We’ve seen the feedback, including the feedback from our recent form. I’ve personally been through every bit of that feedback and have been organizing it so our teams can look further at different aspects. This is in addition to the work they’re already doing, based on feedback we’ve already seen.”

Some of the takeaways from SearchLiaison’s statement is that:

1. Google agrees that their algorithms should reward content that is aligned with their guidance (presumably guidance about good reviews, helpfulness, and spam).

2. He acknowledged that the current ranking systems can still use improvement in rewarding the useful content and not rewarding inappropriate content.

3. Google’s systems are scaled.

4. Google is committed to listening to feedback and working toward improving their algorithms.

5. SearchLiaison confirmed that they are reviewing the feedback and organizing it for further analysis to identify what needs attention for improvement to rankings.

What Is Taking So Long To Fix Google?

Someone else questioned Google’s process for rolling out updates that subsequently shakes things up. It’s a good question because it makes sense to test an update to rankings to make sure that the changes improve the quality of sites being ranked and not do the opposite.

@mikefutia tweeted:

“Danny, aren’t all your ‘system improvements’ fully tested BEFORE rolling them out?

Surely your team was aware of the shakeup in the SERPs that these last few updates would cause.

Completely legitimate hobby sites written by passionate creators getting absolutely DECIMATED by these updates.

All in favor of Reddit, Pinterest, Quora, Forbes, Business Insider, and other nonsense gaining at their expense.

I guess what I’m saying is — surely this was not a surprise.

You guys knew this carnage was coming as a direct result of the updates.

And now — here we are, NINE months later — and there have been ZERO cases of these legitimate sites recovering. In fact, the March update just made it 100x worse.

And so Google is saying ‘yeah we f-d up, we’re working on it.’

But the question is—and I think I speak on behalf of thousands of creators when I ask—’What the hell is taking so long?’”

We know that Google’s third party quality raters review search results before an update is rolled out. But clearly there are many creators, site owners and search marketers who feel that Google’s search results are going the wrong way with every update.

SearchLiaison’s response is a good one because it acknowledges that Google is not perfect and that they are actively trying to improve the search results. But that does nothing to help the thousands of site owners who are disappointed in the direction that Google’s algorithm is headed.

Featured Image by Shutterstock/ivan_kislitsin

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