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What is Context Marketing? Why It Matters in 2022 [+Examples]

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What is Context Marketing? Why It Matters in 2022 [+Examples]

While it’s fair to say most marketers are on-board with the importance of content marketing, there’s still an aspect of marketing that doesn’t get as much love: context marketing.

Whether you know what context marketing means or not, I’m willing to bet you want to deliver the right campaigns to the right customers at the right time. That’s what context marketing is all about.

Here, we’re going to introduce the concept of context marketing and dive into strategies you can use to implement it into your overall marketing strategy.

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My favorite context marketing definition is delivering the right content, to the right people, at the right time.

Let me explain what I mean by context a little more, though. When you have context around something, you have a larger, more telling picture — you know, those little details that lend more clarity to things that would otherwise be pretty general, unspecific, and, well, uninteresting.

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The best marketers leverage context about their audience, leads, and customers in their content marketing. They create audience profiles and buyer personas and use that information to create more effective marketing and advertising campaigns.

Now that we have a basic understanding of context marketing, you might be wondering what the difference is between content marketing and context marketing. Let’s take a look below.

A marketer using context would know more about a lead than her first name. They might also know what industry she works in, what kind of content she likes best, through which channel she prefers to consume content, whether she’s currently using another solution to meet her needs, and whether her company has budget at this time of year.

As a marketer, if you were asked to “market” to someone, and all you were given was a first name and the type of company your lead works at, wouldn’t your first question be … what else do we know about her? Probably, if you want to do your job way better.

That’s the idea behind context marketing: Using what you know about your contacts to provide supremely relevant, targeted, and personalized marketing.

Why is context marketing important?

Context marketing is important for many reasons, but there are two top ones that make its importance even more salient. Let’s go over them below.

Context marketing converts better.

When you’re creating marketing that’s targeted at people’s point of need, it stands to reason that marketing will perform much better for you, because you aren’t delivering marketing content that’s misaligned with their interests or stage in the buyer’s journey.

Think about it: If you know that a B2B lead is getting a new budget in January and it’s December, you’re able to send her insanely targeted content that addresses her needs — like, say, an offer for a custom demo of your product with a rep that specializes in the finance industry. That’s content that she’s pretty likely to convert on, especially if she’s downloaded a buying guide and visited your product pages.

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Hot tip: Keeping track of your prospect’s activity using marketing automation software will make context marketing easier. You’ll know which products your prospect is most interested in and how many times they’ve visited your website.

Context marketing increases retention.

When you have context around your relationship with a contact, you’re able to provide more personalized and relevant marketing content that’s targeted to their needs.

This is great for two reasons: Personalized and relevant marketing is the foundation for creating content people love and engage with. What’s more, personalized and relevant marketing is typically not the kind of marketing that annoys people into clicking “unsubscribe”. If they feel like you’re out to solve their problems specifically, customers are much more likely to stay with you.

Why not use the context around your relationships with your contacts to create marketing that they love and convert on? Let’s take a look at how you can get started.

How to Start Context Marketing

Alright, how does this “context marketing” theory manifest itself? What would it look like for you, as a marketer? With the help of marketing automation software, here are some examples of where you’d actually use the principle of “context” in your marketing.

1. Create specific offers for specific posts and pages.

One easy way you can start context marketing? Create offers that extend the value of your website. Bonus points if these offers answer a specific pain point or problem that a customer is trying to solve for when visiting that page.

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Most blog posts in HubSpot’s library feature an offer that’s directly related to the topic of the article. For instance, in our blog post about creating a marketing plan, you can download a marketing plan template — which is something that someone wanting to create a marketing plan might need.

context marketing example: specific offer on HubSpot blog post

Come up with content offers that will benefit your readers and website visitors depending on the page they’re visiting. For instance, if you sell hiking shoes and you’re writing a blog post about going on a solo hiking trip, you might feature an offer for downloading a solo hiking checklist.

2. Add smart calls-to-action (CTAs) to your website.

You can take personalized offers to the next level by featuring smart calls-to-action. Let’s say you have a variety of offers you want to use to convert traffic into leads, leads into qualified leads, and qualified leads into customers.

To increase your lead conversion rates, you probably don’t want leads visiting a case study webpage (typically an action you’d perform further along in your buyer’s journey), and finding a CTA leading them to a blog post (which is meant for people earlier in the buyer’s journey).

However, not everyone who visits a case study page on your website is necessarily ready to talk to a salesperson. You don’t want to turn them away, either, by offering a CTA that’s too pushy.

Fortunately, with smart CTAs, you can actually surface a CTA that automatically aligns with the visitor’s stage in the sales cycle … or any other host of criteria you want to set. Think industry, business type, location, and past activity/behaviors.

For instance, if you have already downloaded an offer from HubSpot, you might see this CTA on certain social-media-related posts:

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context marketing example: smart cta

But if you haven’t downloaded an offer before, you’ll see the default CTA:

context marketing example: default cta

This type of smart content can help you capture your audience’s information at all stages of their buyer’s journey.

Hot tip: HubSpot’s marketing automation software lets you easily create a smart calls-to-action with little technical knowledge.

3. Create smart forms that shorten the conversion cycle.

Smart forms know if someone has already filled out the form fields you’re asking for. If you use smart forms, for instance, your site visitors won’t see “First Name” and “Last Name” every time they fill out a form — instead, they’ll answer those questions once, and then never again.

This will help you glean new information about your leads each time they fill out a form, instead of just more of the same stuff. It also helps you create a more seamless, personalized user experience that leverages prior interactions with your website as context.

Here’s one example from HubSpot Academy. This is what I see when I’m logged into the HubSpot CRM:

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context marketing example: smart form

The form knows I’m a current HubSpot customer and doesn’t require me to create a new account. I only have to click one button: “Start the Course.”

But this is what I see when I’m not logged in:

context marketing example: default form

Ultimately, smart forms will help you gather even more context about your visitors, leads, and customers, and help increase conversion rates over time.

Hot tip: You can easily create smart forms inside HubSpot’s marketing automation software.

4. Leverage dynamic email content and workflows.

Your forms and offers aren’t the only things that need to be smart. Your email database — especially if you want to maintain your space in people’s coveted inboxes — needs to be segmented into highly targeted lists, as well.

I happen to be subscribed to Grammarly emails on both my work and personal emails. Because I only use the Grammarly Chrome extension at work, I receive emails like this:

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context marketing example: grammarly segmented emailIn my personal account, however, I use Grammarly’s web app regularly and review thousands of words for a personal project. Here’s the email I get:

context marketing example: grammarly second segmented emailThroughout the email, Grammarly prompts you to upgrade to the premium version and take advantage of its other tools. Because I don’t use the Chrome extension in my personal email account, it includes a call-to-action to install the extension. It’s delightful to receive an email that uses my account activity as context.

Beyond email segmentation, your email lists need to be smart enough to know when to pull in a contact, and certain information you have in your database about that contact, into your email marketing campaigns.

Remember, a great context marketer delivers the right content, to the right person, at the right time. So to send emails that are contextually relevant, you need to use their activity and background to deliver personalized content that delights them and prompts them to convert.

Context Marketing Examples

While context marketing may sound complicated, it’s actually quite simple in practice. In fact, as a customer, you may have seen or enjoyed context marketing yourself. Let’s take a look at some examples.

1. Google’s Product Ads Carousel

context marketing example: google product carousel ads

Have you ever looked up a product on Google and see a carousel at the top (as opposed to just the plain search results)? The products you see are typically ads for the exact same thing you searched for.

This is a prime contextual marketing example. Google uses your behavior and search query to deliver ads that are contextually relevant. Imagine if, when searching for instant coffee, Google delivers ads for french presses instead. While you might be interested in French presses and even searched for them before, you’re looking for instant coffee right now.

That’s why it’s important to answer for your customer’s specific pain points and queries, and to do so at the right time. And you don’t have to be a highly sophisticated search engine to do so. Remember those offers we spoke about in the previous sections? That can function in the same way as Google’s product carousels.

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2. Asana’s New Feature Pop-Up

context marketing example: asana feature popup

There’s no more powerful place to carry out contextual marketing than right within your own product, website, or store. Asana’s example shows that you can upsell customers easily by marketing a new feature and prompting them to try it for free.

This is an excellent example of contextual marketing because you wouldn’t be interested in trying this new feature unless you were a current Asana user. For instance, if Asana had placed this pop-up on their homepage, they likely wouldn’t have much success with it. But because it pops up after you log in, you’re more likely to say, “Sure, I’ll try it.”

You can achieve something similar by instituting a website personalization campaign. When people visit your product page, for instance, they might see a popup to schedule a meeting with a salesperson. But when they’re on the blog, they might see a popup to subscribe. These simple changes can help you capture more leads and use the context from their activity to deliver an offer they won’t resist.

3. LinkedIn Company Page Sidebar Ad

context marketing example: linkedin sidebar ad on company page

When you visit a company page on LinkedIn, it provides a little sidebar ad that prompts you to find roles at that company that match your skills.

LinkedIn does this because it knows that you might be open to opportunities even if you don’t list it on your profile. And if you’re looking at a company page, you might be interested in working at that firm. LinkedIn uses this context to deliver a relevant ad that you can’t help but click on.

Another reason this is such a great example is that it also lists a job title that relates to yours. So if you’re a financial advisor and are looking at JP Morgan Chase’s company page, LinkedIn will automatically advertise financial advisor roles at the firm.

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Context Marketing is the Next Evolution of Content Marketing

Without context, you risk reaching the wrong people at the wrong time. Begin using context in all of your marketing and advertising campaigns, and you’ll see an exponential increase in conversions, helping you exceed your lead acquisition goals and increase revenue at your company.

Editor’s note: This post was originally published in March 2013 and has been updated for comprehensiveness.  

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Generative Engine Optimization Framework Introduced in New Research

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Generative Engine Optimization Framework Introduced in New Research

There are several AI chatbot-like features available in the current search engines, including Bing Copilot, Google, Bard, and Gemini. They help to optimize the content visibility in the search results with the help of an AI-powered Search engine known as a Generative engine or AI Search.

A traditional search engine like Bing, Google, or Yahoo ranks and displays information in the SERPs based on the search terms a user inputs. 🔎

The generative engine, on the other hand, generates comprehensive, accurate, and relevant results and information with the help of Generative AI or Large Language Models (LLMs) such as chatGPT, Gemini, and Claude. They understand and integrate information from various sources for the user’s queries.

In this blog, We will discuss the GEO that is introduced in the new research, its framework, and how it can change traditional Search engine optimization (SEO) practices and optimize content for visibility.

The Key Components of the GEO Framework and How They Transform Traditional SEO Practices

GEO is described in the research paper as: “A novel paradigm to aid content creators in improving the visibility of their content in Generative Engine responses through a black-box optimization framework for optimizing and defining visibility metrics. We facilitate systematic evaluation in this new paradigm by introducing GEO-bench, a benchmark of diverse user queries across multiple domains, coupled with sources required to answer these queries.”

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Traditional SEO depends upon the keyword volume, difficulty, and optimization for the specific search terms, which focus less on an interpretation relationship between the concepts of keywords or user queries. SEO practices prioritize text-based source content over other sources of content format where regular updating of fresh content is not a primary focus. Also, metrics like impression and click rates affect ranking system results in traditional methods.

GEO encourages detailed information over just the keyword, addressing the related main queries by creating depth content and potential subtopics with the understanding of concept and relationship, encouraging the other formats, such as visual, audio, and images, not just text-based. Moreover, it emphasizes the latest updated content information with continuous accuracy and relevance to provide the most accurate and up-to-date details.

The Impact of Introducing GEO on Website Ranking and Content Relevancy

A generative engine relies on traditional SEO practices like user intent and algorithms for ranking to a degree, such as keyword stuffing. Although it focuses on keywords, it tries to find connections and meanings beyond the keywords in order to create high-quality content.

GEO doesn’t directly indicate the web visibility or page ranking in the Search Engine Result Page. However, it can optimize the overall website visibility and indirectly drive user traffic to your websites through generated responsive data and information.  

GEO-optimized content provides the AI Search or a Large Language Model (LLM) with reliable and completely detailed information, enabling them to generate the most accurate and relevant information for responses to user questions or inputs.

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These AI-powered engines can deliver a vibrant user experience using optimized content for user engagement and interactive experiences. Furthermore, It also builds trust with a user as it relies on renowned and credible sources, which enhances the effectiveness and reliability of the generated response data and provides synthesizing information.

Comparison with Existing SEO Models: Why GEO Stands Out in Enhancing Search Engine Performance

GEO utilizes auto-generative algorithms for content generation based on predetermined objectives and standards where generated content can cover a broader range of keywords and related topics in various formats like image and visual.

A generative search engine uses modern optimization techniques that involve cognitive SEO, NLP (natural language processing), and structured data markup to maintain and improve content leverage, relevancy, and search engine visibility. In addition, it introduces new methods for determining citations’ importance and website visibility, as well as improving user-centric content by using impression metrics.

Traditional SEO models rely upon and use specific keywords to optimize and rank manually in search results. It uses traditional optimization techniques like link building, meta tags, and URLs.

In traditional search optimization, content creation and optimization can be slow and have low content scalability compared to AI-powered, requiring manual effort for generation and optimization. Constant monitoring and adaptation to platform algorithms are needed to produce the latest and updated information for dynamic user behavior.

Both are equally responsible for improving the brand or website’s online visibility; traditional SEO models require the manual touch for content creation and optimization. GEO tends to use generative responses automatically for content generation as per user queries, making it more effective for user-centric content creation, optimization, and stability in related topics or keywords.

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9 Test research findings to improve the website content in GEO

The researchers from Princeton University, Georgia Tech, Allen Institute for AI, and IIT Delhi tested nine various GEO approaches to improve site content for generative engines. Techniques that have been tried and tested over 10,000 search queries, nine optimization strategies were tested on something that “closely resembles the design of BingChat”:

1714643800 803 Generative Engine Optimization Framework Introduced in New Research

  1. Authoritative: The content was altered to be more compelling while conveying definitive claims.
  2. Keyword Stuffing: More keywords were added to match the query.
  3. Statistics Addition: Instead of a qualitative conversation, quantitative statistics were included.
  4. Sources: Relevant citations have been added. Like quotes statistics
  5. Quotation Addition: Quotations from reliable sources have been included.
  6. Easy-to-understand: Simplified the language.
  7. Fluency Optimisation: Improved fluency.
  8. Unique Words: Used in the text whenever possible.
  9. Technical terms: Technical terms have been incorporated into the content.

The data set for search queries was obtained from Google, Microsoft Bing, and Perplexity. Sources include AI Discover, GPT-4, and others.

So, focus on creating detailed and comprehensive blogs or articles by defining the relation and highlighting the context for deeper meaning. Utilize the various formats for content creation to enrich information and diversify the learning perspective.

Also, update your content with the latest information and trends to maintain regular effectiveness and relevancy in the generative engines.

Conclusion:

In the end, Generative Engine Optimization (GEO) provides a more automated, scalable, and adaptive method of content creation and optimization than traditional Search Engine Optimization (SEO) approaches, which need manual and constant work for the optimization and ranking. Compared to traditional search engines, generative engines give instant and detailed personalized information to users’ queries for improved engagement.

Conventional SEO uses metrics like impression, session duration, and click-through rate (CTR), whereas GEO proposes new metrics to measure the relevance and visibility of citations within generative engine responses, making users eliminate the need to visit individual websites for information as it generates the responses on users queries from the reliable, relevant, and various sources.

AI-powered search optimization is still developing and becoming popular since most users and business owners are using generative AI as their source of information and improved visibility with universally applicable diverse content formats.

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How To Develop a Great Creative Brief and Get On-Target Content

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How To Develop a Great Creative Brief and Get On-Target Content

Every editor knows what it feels like to sit exasperated in front of the computer, screaming internally, “It would have been easier if I’d done it myself.”

If your role involves commissioning and approving content, you know that sinking feeling: Ten seconds into reviewing a piece, it’s obvious the creator hasn’t understood (or never bothered to listen to) a damn thing you told them. As you go deeper, your fingertips switch gears from polite tapping to a digital Riverdance as your annoyance spews onto the keyboard. We’ve all been there. It’s why we drink. Or do yoga. Or practice voodoo.

In truth, even your best writer, designer, or audiovisual content creator can turn in a bad job. Maybe they had an off day. Perhaps they rushed to meet a deadline. Or maybe they just didn’t understand the brief.

The first two excuses go to the content creator’s professionalism. You’re allowed to get grumpy about that. But if your content creator didn’t understand the brief, then you, as the editor, are at least partly to blame. 

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Taking the time to create a thorough but concise brief is the single greatest investment you can make in your work efficiency and sanity. The contrast in emotions when a perfectly constructed piece of content lands in your inbox could not be starker. It’s like the sun has burst through the clouds, someone has released a dozen white doves, and that orchestra that follows you around has started playing the lovely bit from Madame Butterfly — all at once.

Here’s what a good brief does:

  • It clearly and concisely sets out your expectations (so be specific).
  • It focuses the content creator’s mind on the areas of most importance.
  • It encourages the content creator to do a thorough job rather than an “it’ll-do” job.
  • It results in more accurate and more effective content (content that hits the mark).
  • It saves hours of unnecessary labor and stress in the editing process.
  • It can make all the difference between profit and loss.

Arming content creators with a thorough brief gives them the best possible chance of at least creating something fit for purpose — even if it’s not quite how you would have done it. Give them too little information, and there’s almost no hope they’ll deliver what you need.

On the flip side, overloading your content creators with more information than they need can be counterproductive. I know a writer who was given a 65-page sales deck to read as background for a 500-word blog post. Do that, and you risk several things happening:

  • It’s not worth the content creator’s time reading it, so they don’t.
  • Even if they do read it, you risk them missing out on the key points.
  • They’ll charge you a fortune because they’re losing money doing that amount of preparation.
  • They’re never going to work with you again.

There’s a balance to strike.

There’s a balance to be struck.

Knowing how to give useful and concise briefs is something I’ve learned the hard way over 20 years as a journalist and editor. What follows is some of what I’ve found works well. Some of this might read like I’m teaching grandma to suck eggs, but I’m surprised how many of these points often get forgotten.

Who is the client?

Provide your content creator with a half- or one-page summary of the business:

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  • Who it is
  • What it does
  • Whom it services
  • What its story is
  • Details about any relevant products and services

Include the elevator pitch and other key messaging so your content creator understands how the company positions itself and what kind of language to weave into the piece.

Who is the audience?

Include a paragraph or two about the intended audience. If a company has more than one audience (for example, a recruitment company might have job candidates and recruiters), then be specific. Even a sentence will do, but don’t leave your content creator guessing. They need to know who the content is for.

What needs to be known?

This is the bit where you tell your content creator what you want them to create. Be sure to include three things:

  • The purpose of the piece
  • The angle to lead with
  • The message the audience should leave with

I find it helps to provide links to relevant background information if you have it available, particularly if the information inspired or contributed to the content idea, rather than rely on content creators to find their own. It can be frustrating when their research doesn’t match or is inferior to your own.

How does the brand communicate?

Include any information the content creators need to ensure that they’re communicating in an authentic voice of the brand.

  • Tone of voice: The easiest way to provide guidance on tone of voice is to provide one or two examples that demonstrate it well. It’s much easier for your content creators to mimic a specific example they’ve seen, read, or heard than it is to interpret vague terms like “formal,” “casual,” or “informative but friendly.”
  • Style guide: Giving your content creator a style guide can save you a lot of tinkering. This is essential for visuals but also important for written content if you don’t want to spend a lot of time changing “%” to “percent” or uncapitalizing job titles. Summarize the key points or most common errors.
  • Examples: Examples aren’t just good for tone of voice; they’re also handy for layout and design to demonstrate how you expect a piece of content to be submitted. This is especially handy if your template includes social media posts, meta descriptions, and so on.

All the elements in a documented brief

Here are nine basic things every single brief requires:

  • Title: What are we calling this thing? (A working title is fine so that everyone knows how to refer to this project.)
  • Client: Who is it for, and what do they do?
  • Deadline: When is the final content due?
  • The brief itself: What is the angle, the message, and the editorial purpose of the content? Include here who the audience is.
  • Specifications: What is the word count, format, aspect ratio, or run time?
  • Submission: How and where should the content be filed? To whom?
  • Contact information: Who is the commissioning editor, the client (if appropriate), and the talent?
  • Resources: What blogging template, style guide, key messaging, access to image libraries, and other elements are required to create and deliver the content?
  • Fee: What is the agreed price/rate? Not everyone includes this in the brief, but it should be included if appropriate.

Depending on your business or the kind of content involved, you might have other important information to include here, too. Put it all in a template and make it the front page of your brief.

Prepare your briefs early

It’s entirely possible you’re reading this, screaming internally, “By the time I’ve done all that, I could have written the damn thing myself.”

But much of this information doesn’t change. Well in advance, you can document the background about a company, its audience, and how it speaks doesn’t change. You can pull all those resources into a one- or two-page document, add some high-quality previous examples, throw in the templates they’ll need, and bam! You’ve created a short, useful briefing package you can provide to any new content creator whenever it is needed. You can do this well ahead of time.

I expect these tips will save you a lot of internal screaming in the future. Not to mention drink, yoga, and voodoo.

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This is an update of a January 2019 CCO article.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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Quiet Quitting vs. Setting Healthy Boundaries: Where’s The Line?

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Quiet Quitting vs. Setting Healthy Boundaries: Where's The Line?

In the summer of 2022, we first started hearing buzz around a new term: “Quiet quitting“.

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