Connect with us

MARKETING

Why we care about mobile marketing: A guide for marketers

Published

on

Mobile marketing allows marketers to meet their customers where they are, which today is the default. The advent of mobile technologies like 5G is also allowing marketers to deliver, or conceive of experiences, that augment the experience. Mobile is a key component of cross-channel campaigns (TV, OOH, Print). Mobile also offers the possibility of precision location marketing for even better personalization.

Mobile marketing covers a wide variety of digital marketing tactics, technology, and strategies that focus on reaching people on their mobile devices (but mostly their smartphones). Mobile marketing is important because nearly 84% of the global population owns a smartphone. That’s 6.6 billion people.

The mobile web is also getting transformatively faster, with 5G quickly becoming the global wireless standard. 5G enables consumers to comfortably stream movies, connect to multiple devices, and makes mobile browsing comparable to desktop/laptop browsing.

In short, if you’re doing just about anything online, you’re already reaching mobile consumers. Mobile access to the web is ubiquitous. By posting content to social media platforms, optimising your website for Google, paying for digital ads, and using a mobile-friendly platform to build and manage your website, you’re participating in the mobile zeitgeist. 

But for mobile marketing to be effective, it needs to be strategic. This space is changing constantly. Understanding the basics is critical to the successful planning and execution of a mobile marketing campaign.

Advertisement

In this post, we’ll cover mobile marketing 101—what it is, why it’s important, and how marketing teams can accomplish it successfully. 

Key points covered include:

  • What is mobile marketing?
  • Popular mobile marketing techniques.
  • Why marketers should care about mobile marketing.
  • Tools and software that enable mobile marketing.
  • Who uses or works with mobile marketing tools?
  • Tips to get the best out of mobile campaigns.
  • How mobile marketing can help you succeed.
Why we care about mobile marketing A guide for marketers

What is mobile marketing?

Mobile marketing involves creating marketing campaigns that specifically target consumers on mobile devices. As a component of digital marketing, mobile marketing employs many of the same tactics, but many mobile marketing approaches leverage the unique properties of mobile devices, particularly smartphones.

There are two primary ways mobile users get marketing messages and other content—over a cellular connection with 4G/5G technology or via a wireless internet connection (Wi-Fi). The latter method can include data charges, though most major mobile carriers offer the option of unlimited data plans. Mobile users can also connect their phones to Wi-Fi using Bluetooth tethering which allows devices to share an internet connection.

The mobile marketing ecosystem includes ads on mobile websites and apps but goes beyond the traditional digital marketing paradigms to exploit mobile-centric features like SMS, MMS, and proximity targeting. Below, we summarize the most common mobile marketing approaches.

7 common mobile marketing techniques:

Short message service (SMS) marketing 

SMS marketing is a text messaging strategy where businesses send text messages to customers on their mobile devices over a cellular network. Messages can be promotional, service-based, or transactional. For example, a local hair stylist might send information to their customers about a new service they’re rolling out, appointment reminders, or a request for feedback based on a recent visit. 

SMS can also be used by retailers to facilitate payments. Customers pay from their cellular-enabled device via text using technology like Podium Payments, a secure payment processing platform that facilitates text-to-pay transactions. 

Advertisement

Multimedia messaging service (MMS) 

As with SMS marketing, MMS marketing also uses a cellular network to send messages, but it includes multimedia content like images, video, and audio. MMS content is typically longer than SMS content (MMS can be up to 1600 characters versus 160 for SMS). Data charges can drive the cost of MMS marketing up since multimedia messages, by design, involve file attachments. They can also cost the consumer more money if they don’t have an unlimited texting plan. 

Mobile app marketing

People love their mobile apps. eMarketer estimates that US adults spend about 90% of their mobile usage time with apps versus mobile browsers. Display ads in apps manifest as image ads (e.g., banners), video newsfeed ads on social apps, Stories ads (which can include images, video, text, and interactive features,) and multimedia ads that interrupt you in the middle of your favorite mobile game. 

Location-based marketing

Location-based marketing delivers promotional messages to a consumer’s mobile device based on their past-or-present location. Location-based tactics like geofencing use a device’s GPS to determine a customer’s location in real time, then serve in-the-moment ads or content. 

The latter tactic involves targeting customers who are near a competitor’s physical location. The most infamous example of this is when Burger King’s app targeted people within a few hundred feet of a McDonald’s location, giving the lucky app users a coupon for a one-penny Whopper.

Proximity (beacon) marketing 

This is a mobile marketing tactic that uses beacons—small devices that transmit Bluetooth signals—to trigger ads, content, or alerts on a user’s smartphone. Beacons are physical gadgets tucked in unobtrusive places (e.g, behind walls, beneath shelves, within light fixtures, etc.) 

Let’s say, for example, that you have a coupon app installed on your phone and you walk past a store with an active sale. The app will send you an alert to let you know Store X is having a sale and you should drop in. There are several different beacon protocols including iBeacon for iOs users and Eddystone for Android.

Advertisement

Voice marketing

Voice marketing uses voice-enabled devices like smart speakers and voice assistants on mobile phones to market to your audience. It’s mobile marketing in the sense that it relies heavily on smartphone usage. (140 million adults in the US use voice assistants on their phones, according to data from Voicebot.ai.)

It’s also largely screenless, relying on audio versus visual elements to interact with customers. Voice marketing tactics include things like voice search optimization which helps surface content to people using voice assistants, voice-activated ordering à la Starbucks, and letting customers book a hotel room via their smart speaker. 

Quick-response barcodes

Quick-response (QR) barcodes are two-dimensional barcodes that can be scanned by mobile devices to access information or services. Although QR codes are associated with mobile marketing, they’re an effective way to engage customers across many offline and online channels. 

QR codes can be added to digital, video, and print ads to motivate customers to interact with a brand. For example, a retailer could connect a coupon to a QR code in a TV ad with the goal of motivating viewers to scan the code (and make a purchase using the coupon).

1652473907 869 Why we care about mobile marketing A guide for marketers1652473907 869 Why we care about mobile marketing A guide for marketers

Why marketers should care about mobile marketing

Mobile marketing allows marketers to engage with their customers wherever they are—literally. The advent of mobile technologies like 5G also allows marketers to deliver, or conceive of, experiences that augment the physical environment. 

This is an incredibly immersive way to engage with consumers. For example, clothing retailer ASOS used augmented reality to digitally fit hundreds of designs onto models during the pandemic, successfully avoiding in-person fashion shows.

Mobile is a key component of cross-channel campaigns (TV, OOH, Print) and offers the possibility of precision location marketing for even better personalization.

Advertisement

One of the great things about mobile marketing is that it allows businesses to reach a wide audience. People use their mobile devices all the time in just about every situation. 

Here are some more compelling reasons why you should care about mobile marketing:

  • There are nearly 15 billion mobile devices in the world and that number is expected to reach over 18 billion by 2025.
  • At the start of 2021, 97% of Americans owned a cell phone of some kind, with 85% owning a smartphone, up from 35% in 2011, according to a Pew Research Center report.
  • Smartphone penetration is high across all ages and demographics. The devices are owned by 90% of US adults between 18 and 49, 83% of people between 50 and 64, and 61% of people 65 and over, according to the same Pew report.

Mobile marketing falls within the ecosystem of digital marketing. As such, it’s primarily marketers who use the tools involved with running mobile campaigns. This is a relatively new technology that’s been gaining traction in the last few years as mobile devices become more widespread. 

Retailers, grocery chains, restaurants, and travel/hospitality businesses are all using mobile technologies to transform the way they market to and interact with customers.  

Marketers need to stay particularly vigilant about the new developments in mobile technology so they remain competitive and understand how consumers use mobile devices (e.g., voice assistants for scheduling appointments, retail apps for curbside pickup at physical stores, etc.) 

As with any other digital strategy, mobile campaigns require planning, tracking, analysis, and reporting. However, there are a few extra steps involved in mobile campaigns due to the unique nature of mobile devices. Here are some things to consider to get the best out of mobile campaigns.

  1. Keep your mobile ads short and sweet. Concise copy is key on a tiny screen.
  2. Get personal with SMS marketing. Texting feels more intimate than other forms of communication, so take advantage of that closeness to forge relationships with your customers.
  3. Think outside the banner. Reimagine what a mobile ad can be and break out of the traditional banner format to stand out on small screens.
  4. Go local with geo-targeting. Mobile users are often searching for nearby businesses, so make sure your location services are up to scratch.
  5. Use push notifications sparingly. No one likes to be bombarded with messages. Only send push notifications when you have something relevant (and interesting) to say.

Mobile marketing software provides a wide range of capabilities for businesses looking to reach their mobile customers. These tools can be purchased as stand-alone technology or integrated with more advanced digital advertising platforms.

Commonly used mobile marketing software:

  • Mobile-focused platforms: Mobile advertising tools like AdMob and SMS marketing platforms like SlickText allow businesses to reach mobile users with targeted ads and messages.
  • Social media management software: Tools like SproutSocial and Hootsuite help businesses keep track of their mobile customer base and interact with them through mobile-friendly platforms like Facebook and Twitter. 
  • Loyalty program technology: In-app rewards programs give mobile users an incentive to keep using a particular app, keep shopping at a particular store, and refer friends and family to a business. Mobile push notifications built into loyalty apps alert customers about offers, content, and product updates. 
  • Marketing automation platforms and tools: Marketing automation platforms like Adobe Marketing Cloud and SharpSpring often have mobile marketing features built in. These include the ability to create mobile-focused ads, retarget mobile users, and track and analyze customer behavior on mobile devices. 

Many mobile marketing tools can be used together to create a comprehensive mobile marketing strategy, allowing businesses to provide a seamless customer experience across all channels. By reaching mobile customers through multiple channels and offering them valuable rewards, businesses can build long-term relationships with their mobile target audience.

1652473908 254 Why we care about mobile marketing A guide for marketers1652473908 254 Why we care about mobile marketing A guide for marketers

How mobile marketing can help marketers succeed

We live in a mobile-first world where an increasing number of businesses are turning to mobile marketing to engage with existing customers and reach a wider audience. And it’s no wonder—mobile marketing offers several key advantages to traditional digital marketing, especially when it comes to reaching younger consumers like millennials and gen z. 

Mobile marketing can also be more effective than traditional digital campaigns in countries that rely more on phones than computers for internet access. If you’re looking for a way to reach a larger audience and grow your business, mobile marketing is worth considering.

Advertisement

Ways to learn more about mobile marketing

Digital users are moving increasingly toward mobile channels, so marketers need solutions and strategies to better engage with audiences.

Here are some helpful resources on mobile marketing:


About The Author

1648711309 919 Why we care about traditional content management systems the original1648711309 919 Why we care about traditional content management systems the original
Jacqueline Dooley is a freelance B2B content writer and journalist covering martech industry news and trends. Since 2018, she’s worked with B2B-focused agencies, publications, and direct clients to create articles, blog posts, whitepapers, and eBooks. Prior to that, Dooley founded Twelve Thousand, LLC where she worked with clients to create, manage, and optimize paid search and social campaigns.

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address

MARKETING

Tinuiti Recognized in Forrester Report for Media Management Excellence

Published

on

2024-amazon-and-retail-summit

News


By Tinuiti Team

Tinuiti, the largest independent full-funnel performance marketing agency, has been included in a recent Forrester Research report titled, “The Media Management Services Landscape, Q2 2024.” In an overview of 37 notable providers, this comprehensive report focuses on the value B2C marketing leaders can expect from a media management service provider, and analyzes key factors to consider when looking for a media management partner such as size and business scenarios. B2C marketing executives rely on media management services to: 

Advertisement
  • Augment the efficacy of media investments
  • Bridge media impressions to commerce transactions
  • Enhance ad campaigns to drive performance

Report authors, VP, Principal Analyst Jay Pattisall and Senior Analyst Nikhil Lai call attention to the pressing need for providers to prove their value, deliver profitable ROAS, and drive alignment between CMOs and CFOs and thus liberate strained marketing budgets. 

Our Always-On Incrementality tool – which is a part of our patented tech, Bliss Point by Tinuiti – empowers marketers to validate the incrementality of their spend on each ad set, media channel, and marketing tactic so marketers can create stronger, more focused campaigns that get the job done without sacrificing the bottomline. 

B2C marketing leaders often seek and expect key business scenarios from media management service providers including media measurement and attribution, data strategy, and marketing mix modeling. MMM’s adaptability to the post-cookie/ post-IDFA world positions it as an essential tool for marketers. As businesses seek to connect the dots, leverage data, and make strategic decisions, MMM is a crucial ally in the dynamic realm of mixed media advertising. Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. 

According to the Forrester report, “46% of senior B2C marketing and advertising decision-makers say they plan to integrate performance and brand media assignments with a single media agency in the next 12 months…” 

In our quest to better understand all revenue-driving aspects of a given campaign, we have started on a process to quantify the impact of Brand Equity, which we believe is one of the largest missing pieces in more accurate and complete measurement. 

Learn more about Bliss Point by Tinuiti, our use cases, and our approach to performance and brand equity

The Landscape report is available online to Forrester customers or for purchase here.

Advertisement

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

MARKETING

Let’s Start Treating Content More Like We Treat Code

Published

on

Let's Start Treating Content More Like We Treat Code

The technology space is pretty obsessed with preventing code defects from getting to production. We take great pains to make sure that a mistake doesn’t make it from the developer’s fingertips all the way through to the product system.

There’s an entire field called DevOps (short for “development operations”). This is something like a $5 billion industry. There are entire market segments filled with companies that tightly control the movement and testing of code.

Search for “DevOps diagram” sometime. You’ll be amazed at what you find—detailed schematics showing exactly how code should be copied, packaged, tested, and deployed. Developers who don’t have an artistic bone in their bodies suddenly turn into Da Vinci when describing in exacting detail how they want to orchestrate code deployments.

All of this is in search of one goal: prevent bad code from reaching production. A lofty goal, to be sure.

Advertisement

…but why don’t we care so much about content?

Where we have majestic acrobatics on the code side, when it comes to content, the process is usually something like, “Well, Alice writes something in Word, then emails it to Bob, and he copies it into the rich text editor” then presses publish.

Congratulations, you have the tightest, most reliable codebase serving up terrible content. A+. Great job.

Content defects are a thing, and we don’t do enough to prevent them. In particular, we don’t look at content development as a process to be managed. We think it’s some kind of magic, not a flow of work with checkpoints, trackable assignments, and review gateways. We’re somehow convinced this would take the “soul” out of it or something.

So, while our developers get six figures worth of toys to make sure they can swap every line of code instantly without spilling their coffee, our content creators are copying and pasting things into Slack and yelling “I swear sent that to you last week!” over the cubicle wall.

We need to do better.

Advertisement

Content creation isn’t magic—no more than code is magic. It’s a process that can and should be managed just like code deployments, and it deserves the same level of regard.

Your content creators need:

  • Library services. Your developers have source code management. They know where code is, all the time. They probably have versions of it dating back to when they were teenagers. These things exist for content as well—they’re called content marketing platforms (CMPs) and digital asset management systems (DAMs). They’re designed to store, organize, and version content assets so creators know where everything is.
  • Change management, in the form of editorial calendaring. Your developers know when code will be released (note: don’t do it on Fridays). They plan these things long in advance. But ask a content creator when Content Item X for the new campaign is launching, and they can only say something like, “I don’t know. I showed it to Bob. It’s in his court now…”
  • Workflow. Developers have detailed ticket management systems that can tie their actions down to the exact line of source code they changed to resolve a defect. These systems exist so that everyone knows, at all times, who is responsible for what. Meanwhile, the content editors can only shrug when someone asks who was supposed to edit the CEO’s blog post that she just announced from the keynote stage.
  • Content preview. I promise you that your development team has a graduated system of environments where they test code. They probably spend hundreds of hours maintaining it, so they can run code in isolation and know exactly how it works before they deploy it. Think of that fondly next time when your image caption is published in 30pt bold-faced font because no one told you that it wouldn’t be. (Incidentally, I’ve been thinking about preview a lot lately.)

Here’s why this is important:

Content defects matter. They can be far more damaging than code defects, while being so much harder to detect. By the time you realize something is wrong, the problem may have been existing in public for a long time, doing a lot of damage.

Imagine that you have a software company, and you’ve been trying to get an analyst to include your software in one of their reports. Your Analyst Relations staff has been consistently courting, cajoling, and hinting to this analyst that your software fits their segment exactly, and would be a great addition to the report.

The analyst finally decides to check things out. They go to your website, looking for evidence of all the things you told them about. They expected to find reinforcement of that information, that energy, that…vibe.

But, they didn’t. Their experience fell flat. They gave you a 20-minute chance, but then clicked away and didn’t look back.

Advertisement

Oh sure, you had plans. You were going to revamp that part of the website, and you had mentioned it to Gary just before he went on vacation. You heard some rumors that people were working on it, and some content got changed, but you never saw and never had a chance to guide it. Content development seemingly happened in a far-off land somewhere. Normally, when something changed on the website, you were as surprised as anyone.

This is a content defect. The whole thing. One big defect.

Why don’t we categorize like this? Why don’t we call it what it is?

Maybe because it’s not…binary? With code, things often either work, or explode spectacularly, so we can stand back and confidently say, “Yup, that’s busted.”

But with content, there’s a spectrum—there’s a range. People can look at it and say, “yeah, that’s fine” even when it’s not.

The only solution here is process. You need a way to make sure that content is seen by the right people, and at the right time, and has a way of reflecting the right input.

Advertisement

This happens with code all the time. We handle code exactingly, rigorously, and with due process and care.

We need to demand the same for content. And we need to start acknowledging that poor content is a failure of process, a failure of planning, and a failure of tooling.

The tools are available to avoid this. We need to implement them and use them.

Interested in learning how Optimizely Content Marketing Platform can better support your content creation process? See how it works in this quick video.

Source link

Advertisement
Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

MARKETING

Generative Engine Optimization Framework Introduced in New Research

Published

on

Generative Engine Optimization Framework Introduced in New Research

There are several AI chatbot-like features available in the current search engines, including Bing Copilot, Google, Bard, and Gemini. They help to optimize the content visibility in the search results with the help of an AI-powered Search engine known as a Generative engine or AI Search.

A traditional search engine like Bing, Google, or Yahoo ranks and displays information in the SERPs based on the search terms a user inputs. 🔎

The generative engine, on the other hand, generates comprehensive, accurate, and relevant results and information with the help of Generative AI or Large Language Models (LLMs) such as chatGPT, Gemini, and Claude. They understand and integrate information from various sources for the user’s queries.

In this blog, We will discuss the GEO that is introduced in the new research, its framework, and how it can change traditional Search engine optimization (SEO) practices and optimize content for visibility.

The Key Components of the GEO Framework and How They Transform Traditional SEO Practices

GEO is described in the research paper as: “A novel paradigm to aid content creators in improving the visibility of their content in Generative Engine responses through a black-box optimization framework for optimizing and defining visibility metrics. We facilitate systematic evaluation in this new paradigm by introducing GEO-bench, a benchmark of diverse user queries across multiple domains, coupled with sources required to answer these queries.”

Advertisement

Traditional SEO depends upon the keyword volume, difficulty, and optimization for the specific search terms, which focus less on an interpretation relationship between the concepts of keywords or user queries. SEO practices prioritize text-based source content over other sources of content format where regular updating of fresh content is not a primary focus. Also, metrics like impression and click rates affect ranking system results in traditional methods.

GEO encourages detailed information over just the keyword, addressing the related main queries by creating depth content and potential subtopics with the understanding of concept and relationship, encouraging the other formats, such as visual, audio, and images, not just text-based. Moreover, it emphasizes the latest updated content information with continuous accuracy and relevance to provide the most accurate and up-to-date details.

The Impact of Introducing GEO on Website Ranking and Content Relevancy

A generative engine relies on traditional SEO practices like user intent and algorithms for ranking to a degree, such as keyword stuffing. Although it focuses on keywords, it tries to find connections and meanings beyond the keywords in order to create high-quality content.

GEO doesn’t directly indicate the web visibility or page ranking in the Search Engine Result Page. However, it can optimize the overall website visibility and indirectly drive user traffic to your websites through generated responsive data and information.  

GEO-optimized content provides the AI Search or a Large Language Model (LLM) with reliable and completely detailed information, enabling them to generate the most accurate and relevant information for responses to user questions or inputs.

Advertisement

These AI-powered engines can deliver a vibrant user experience using optimized content for user engagement and interactive experiences. Furthermore, It also builds trust with a user as it relies on renowned and credible sources, which enhances the effectiveness and reliability of the generated response data and provides synthesizing information.

Comparison with Existing SEO Models: Why GEO Stands Out in Enhancing Search Engine Performance

GEO utilizes auto-generative algorithms for content generation based on predetermined objectives and standards where generated content can cover a broader range of keywords and related topics in various formats like image and visual.

A generative search engine uses modern optimization techniques that involve cognitive SEO, NLP (natural language processing), and structured data markup to maintain and improve content leverage, relevancy, and search engine visibility. In addition, it introduces new methods for determining citations’ importance and website visibility, as well as improving user-centric content by using impression metrics.

Traditional SEO models rely upon and use specific keywords to optimize and rank manually in search results. It uses traditional optimization techniques like link building, meta tags, and URLs.

In traditional search optimization, content creation and optimization can be slow and have low content scalability compared to AI-powered, requiring manual effort for generation and optimization. Constant monitoring and adaptation to platform algorithms are needed to produce the latest and updated information for dynamic user behavior.

Both are equally responsible for improving the brand or website’s online visibility; traditional SEO models require the manual touch for content creation and optimization. GEO tends to use generative responses automatically for content generation as per user queries, making it more effective for user-centric content creation, optimization, and stability in related topics or keywords.

Advertisement

9 Test research findings to improve the website content in GEO

The researchers from Princeton University, Georgia Tech, Allen Institute for AI, and IIT Delhi tested nine various GEO approaches to improve site content for generative engines. Techniques that have been tried and tested over 10,000 search queries, nine optimization strategies were tested on something that “closely resembles the design of BingChat”:

1714643800 803 Generative Engine Optimization Framework Introduced in New Research

  1. Authoritative: The content was altered to be more compelling while conveying definitive claims.
  2. Keyword Stuffing: More keywords were added to match the query.
  3. Statistics Addition: Instead of a qualitative conversation, quantitative statistics were included.
  4. Sources: Relevant citations have been added. Like quotes statistics
  5. Quotation Addition: Quotations from reliable sources have been included.
  6. Easy-to-understand: Simplified the language.
  7. Fluency Optimisation: Improved fluency.
  8. Unique Words: Used in the text whenever possible.
  9. Technical terms: Technical terms have been incorporated into the content.

The data set for search queries was obtained from Google, Microsoft Bing, and Perplexity. Sources include AI Discover, GPT-4, and others.

So, focus on creating detailed and comprehensive blogs or articles by defining the relation and highlighting the context for deeper meaning. Utilize the various formats for content creation to enrich information and diversify the learning perspective.

Also, update your content with the latest information and trends to maintain regular effectiveness and relevancy in the generative engines.

Conclusion:

In the end, Generative Engine Optimization (GEO) provides a more automated, scalable, and adaptive method of content creation and optimization than traditional Search Engine Optimization (SEO) approaches, which need manual and constant work for the optimization and ranking. Compared to traditional search engines, generative engines give instant and detailed personalized information to users’ queries for improved engagement.

Conventional SEO uses metrics like impression, session duration, and click-through rate (CTR), whereas GEO proposes new metrics to measure the relevance and visibility of citations within generative engine responses, making users eliminate the need to visit individual websites for information as it generates the responses on users queries from the reliable, relevant, and various sources.

AI-powered search optimization is still developing and becoming popular since most users and business owners are using generative AI as their source of information and improved visibility with universally applicable diverse content formats.

Advertisement

Source link

Keep an eye on what we are doing
Be the first to get latest updates and exclusive content straight to your email inbox.
We promise not to spam you. You can unsubscribe at any time.
Invalid email address
Continue Reading

Trending

Follow by Email
RSS