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‘It scars you for life’: Workers sue Meta claiming viewing brutal videos caused psychological trauma

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‘It scars you for life’: Workers sue Meta claiming viewing brutal videos caused psychological trauma

More than 20% of the staff Meta hired to check the violent content of Facebook and Instagram are on sick leave due to psychological trauma.

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Facebook’s only requirement for working as a content moderator in the Spanish city of Barcelona was to know the local language.

It’ seemed like an attractive position, with a salary that could reach €2,400 per month for viewing between 300 and 500 videos per day. 

However, what seemed like a good opportunity turned out to be a bad decision for many of the workers who got the Barcelona jobs. 

More than 20% of the staff of CCC Barcelona Digital Services – owned by Telsus, the company that Meta hired to check the content of Facebook and Instagram, are on sick leave due to psychological trauma.

The images posted on the social networks they were supposed to check showed the worst of humanity: videos of murders, dismemberments, rapes and live suicides.

“In one of the videos, a father shows his baby, who would have been one year old. He sticks a knife in its chest, rips out its heart and eats it,” Francesc Feliu, lawyer for more than a dozen workers who decided to sue the company, told Euronews.

“Apart from the absolutely inhumane content, there is a lot of noise, screaming and blood,” Feliu added.

The employees have criticised the working conditions imposed by the company on the content moderators, which leave them extremely exposed to serious mental health problems such as post-traumatic stress disorder, obsessive-compulsive disorder and depression.

“We are talking about people who were healthy and suddenly these mental disorders appear. Some of these workers have attempted suicide,” says the lawyer.

“They are allegedly producing dozens and dozens of relatively young people who are mentally ill. It is extremely serious,” he adds.

The first European complaint

Chris Gray started working for CPL, the contractor Facebook worked with in Ireland, in 2017. His contract as a content moderator lasted a year.

The Irishman, now 50, was the first to take the social network to court.

When he started working, video only made up 20% of the content he had to review, working mostly with text, photos and some live video.

The images that stick in his mind are of migrants being tortured with a burning metal rod or dogs being boiled alive.

“I didn’t realise how much it affected me. It was only later that I realised I was a mess, I was very stressed. I couldn’t sleep and I became very aggressive. If anyone ever talked about my work, I would cry afterwards,” Gray told Euronews.

When he realised he couldn’t cope any longer, he tried to talk to the company psychologist. “I filled in questionnaires saying I felt overwhelmed at work. But it took ages to get an appointment with someone”.

Like Gray, 35 other content moderators have complained to the Irish High Court, where Meta has its European headquarters.

“We have clients from Ireland, Poland, Germany and Spain. Some of them realised the job was hurting them after a few weeks, others claim they didn’t realise the impact until their family and friends told them their personalities had changed,” says Diane Treanor, a lawyer with Coleman Legal who is representing Gray.

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Not being able to access psychological support is something that the Spanish workers also complained about.

“When watching a video, many of these people collapsed, they couldn’t go on. The psychologist would listen to them and then tell them that what they were doing was extremely important for society, that they had to imagine that what they were seeing was not real but a film, and that they should go back to work,” says the Spanish lawyer.

In addition, the workers were not tested beforehand to see if the people they were hiring had any prior mental health issues, something that might make them unfit for the job.

However, when contacted by Euronews, Facebook claims that it is working with Telsus to urgently address the issue.

“We take the support of content reviewers seriously and require all companies we work with to provide 24/7 on-site support from trained practitioners.”

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‘It scars you for life’

Workers say that even five years on, many are still undergoing psychological treatment. Some are even afraid to go out on the street.

“This kind of content scars you for life. We are not machines or computers without feelings,” says Feliu.

Both lawyers agree that Meta’s policy of forcing employees to watch the entire video in order to explain all the reasons for censorship aggravates the trauma.

They say that if the employee can already see after 10 seconds the reason the video should be censored, then there is no need to watch the whole video. They also complain that the moderator often has to watch the same video again and again because more than one user has reported it.

On this issue, Facebook claims that there are “technical solutions to limit exposure to graphic material as much as possible”.

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“People who review content on Facebook and Instagram can adjust the content review tool so that graphic content appears completely blurred, in black and white, or without sound.”

Three years ago, Facebook CEO Mark Zuckerberg described criticism of the company’s working conditions as “a little overdramatic”. The comments, made at a staff meeting, were leaked to the press.

“It’s not that most people just see horrible things all day long. But there are really bad things that people have to deal with, and making sure that they have the right counselling and the space and the ability to take breaks and get the mental health support that they need is a really important thing,” Zuckerberg told employees.

But that is not the experience of former workers.

“The company’s policy is to deny it,” says the Spanish lawyer.

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“If they wanted to solve these problems, there would be a different dynamic, but at the moment the only solution is the criminal route.”

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Social media blocks are “a suppression of an essential avenue for transparency”

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In this photo illustration the word censored is seen displayed on a smartphone with the logos of social networks Facebook, WhatsApp and YouTube in the background.

Once praised as the defining feature of the internet, the ability to connect with physically distant people is something that governments have recently been seemingly intent on restricting. Authorities have been increasingly pulling the plug, putting over 4 billion people in the shadows in the first half of 2023 alone

Social media platforms are often the first means of communication to be restricted. Surfshark, one of the most popular VPN services, counted at least 50 countries guilty of having curbed these websites and apps during periods of political turmoil such as protests, elections, or military activity.

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Former Myanmar colonel who once served as information minister gets 10-year prison term for sedition

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Former Myanmar colonel who once served as information minister gets 10-year prison term for sedition

BANGKOK (AP) — A former high-profile Myanmar army officer who had served as information minister and presidential spokesperson in a previous military-backed government has been convicted of sedition and incitement, a legal official said Thursday. He was sentenced to 10 years in prison.

Ye Htut, a 64-year old retired lieutenant colonel, is the latest in a series of people arrested and jailed for writing Facebook posts that allegedly spreading false or inflammatory news. Once infrequently prosecuted, there has been a deluge of such legal actions since the army seized power from the elected government of Aung San Suu Kyi in February 2021.

He was arrested in late October after a military officer from the Yangon Regional Military Command reportedly filed a change against him, around the time when some senior military officers were purged on other charges, including corruption. He was convicted on Wednesday, according to the official familiar with the legal proceedings who insisted on anonymity for fear of being punished by the authorities.

Ye Htut had been the spokesperson from 2013 to 2016 for President Thein Sein in a military-backed government and also information minister from 2014 to 2016.

After leaving the government in 2016, Ye Htut took on the role of a political commentator and wrote books and posted articles on Facebook. For a time, he was a visiting senior research fellow at the ISEAS-Yusof Ishak Institute, a center for Southeast Asia studies in Singapore.

After the army’s 2021 takeover, he often posted short personal vignettes and travel essays on Facebook in which he made allusions that were generally recognized to be critical of Myanmar’s current military rulers.

The army’s takeover triggered mass public protests that the military and police responded to with lethal force, triggering armed resistance and violence that has escalated into a civil war.

The official familiar with the court proceedings against Ye Htut told The Associated Press that he was sentenced by a court in Yangon’s Insein prison to seven years for sedition and three years for incitement. Ye Htut was accused on the basis of his posts on his Facebook account, and did not hire a lawyer to represent him at his trial, the official said.

The sedition charge makes disrupting or hindering the work of defense services personnel or government employees punishable by up to seven years in prison. The incitement charge makes it a crime to publish or circulate comments that cause fear, spread false news, agitate directly or indirectly for criminal offences against a government employee — an offense punishable by up to three years in prison.

However, a statement from the Ministry of Legal Affairs said he had been charged under a different sedition statute. There was no explanation for the discrepancy.

According to detailed lists compiled by the Assistance Association for Political Prisoners, a watchdog group based in Thailand, 4,204 civilians have died in Myanmar in the military government’s crackdown on opponents and at least 25,474 people have been arrested.



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Top CIA agent shared pro-Palestinian to Facebook after Hamas attack: report

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Top CIA agent shared pro-Palestinian to Facebook after Hamas attack: report

A high-ranking CIA official boldly shared multiple pro-Palestinian images on her Facebook page just two weeks after Hamas launched its bloody surprise attack on Israel — while President Biden was touring the Jewish state to pledge the US’s allegiance to the nation.

The CIA’s associate deputy director for analysis changed her cover photo on Oct. 21 to a shot of a man wearing a Palestinian flag around his neck and waving a larger flag, the Financial Times reported.

The image — taken in 2015 during a surge in the long-stemming conflict — has been used in various news stories and pieces criticizing Israel’s role in the violence.

The CIA agent also shared a selfie with a superimposed “Free Palestine” sticker, similar to those being plastered on businesses and public spaces across the nation by protesters calling for a cease-fire.

The Financial Times did not name the official after the intelligence agency expressed concern for her safety.

“The officer is a career analyst with extensive background in all aspects of the Middle East and this post [of the Palestinian flag] was not intended to express a position on the conflict,” a person familiar with the situation told the outlet.

The individual added that the sticker image was initially posted years before the most recent crisis between the two nations and emphasized that the CIA official’s Facebook account was also peppered with posts taking a stand against antisemitism.

The image the top-ranking CIA official shared on Facebook.

The latest post of the man waving the flag, however, was shared as Biden shook hands with Israeli leaders on their own soil in a show of support for the Jewish state in its conflict with the terrorist group.

Biden has staunchly voiced support for the US ally since the Oct. 7 surprise attack that killed more than 1,300 people, making the CIA agent’s posts in dissent an unusual move.

A protester walks near burning tires in the occupied West Bank on Nov. 27, 2023, ahead of an expected release of Palestinian prisoners in exchange for Israeli hostages. AFP via Getty Images

In her role, the associate deputy director is one of three people, including the deputy CIA director, responsible for approving all analyses disseminated inside the agency.

She had also previously overseen the production of the President’s Daily Brief, the highly classified compilation of intelligence that is presented to the president most days, the Financial Times said.

“CIA officers are committed to analytic objectivity, which is at the core of what we do as an agency. CIA officers may have personal views, but this does not lessen their — or CIA’s — commitment to unbiased analysis,” the CIA said in a statement to the outlet.

The top CIA official has since deleted the pro-Palestinian images from her social media page. Hamas Press Service/UPI/Shutterstock

Follow along with The Post’s live blog for the latest on Hamas’ attack on Israel


Neither the Office of the Director of National Intelligence nor the White House responded to The Post’s request for comment.

All of the official’s pro-Palestinian images and other, unrelated posts have since been deleted, the outlet reported.

Palestinian children sit by the fire next to the rubble of a house hit in an Israeli strike. REUTERS

The report comes as CIA Director William Burns arrived in Qatar, where he was due to meet with his Israeli and Egyptian counterparts and the Gulf state’s prime minister to discuss the possibility of extending the pause in fighting between Israeli forces and Hamas terrorists in the Gaza Strip for a second time.

Israel and Hamas agreed Monday to an additional two-day pause in fighting, meaning combat would likely resume Thursday morning Israel time if no additional halt is brokered.

Both sides agreed to release a portion of its hostages under the arrangement.

More than 14,000 Palestinians in Gaza, including many women and children, have been killed in the conflict, according to data from the Hamas-controlled Ministry of Health.



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