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How Does Google Shopping Work?

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One in five shoppers starts their product search on Google. This makes Google second only to Amazon when it comes to product searches—and gives sellers a great opportunity.

Google Shopping is the umbrella term covering the different tools and programs that Google provides to help online stores reach shoppers. But how does Google Shopping actually work?

This guide will demystify the ecosystem that is Google Shopping and help you navigate the various programs and opportunities Google offers your business.

What is Google Shopping?

Google Shopping refers both to Google’s comparison shopping network and to their advertising platform. Since the same term is used to refer to both, it can get a little confusing. Here’s how it works:

Google Shopping: The Comparison Shopping Engine

When we refer to Google Shopping, we’re actually talking about two interconnected platforms. One is Google’s comparison shopping engine (CSE).

Googles comparison shopping engine, Google ShoppingGoogle’s comparison shopping engine.

Here, shoppers can search for any product and compare prices and models from various sellers. From a product listing, shoppers can click through to the merchant website. Or they can check out directly on Google if the product is eligible for Buy with Google. This feature lets shoppers complete the entire purchase process without ever leaving Google Shopping.

Essentially, this part of Google Shopping works as a product research and discovery hub, with many tools and features available to smooth the path to purchase.

Google Shopping: The Advertising Platform

The other side of Google Shopping is the search engine’s advertising platform.

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Google Shopping ads appearing in the right hand corner of search resultsGoogle Shopping ads appearing on the Google search results page.

Shopping ads display product details—image(s), star ratings, promotions, local availability, and more—to customers across Google domains. These ads appear on relevant searches on Google, as well as relevant pages on partner sites and Google properties like YouTube and Gmail.

Google Shopping ads uses a cost-per-click (CPC) model (also known as pay per click), which makes it an affordable way to drive traffic to your store. Since you decide how much you pay when a shopper clicks on your ad, you can optimize your advertising strategy to maintain low costs while driving sales. The ad platform also provides you with a lot of control over when and where your ads appear (more on that later).

Organic search traffic takes a lot of time, effort, and luck to build, especially for ecommerce. Google Shopping gives you a shortcut to reaching relevant shoppers with your product all across the internet.

How to Set Up Google Shopping

There are two steps you must take before you can use any Google Shopping program.

First, you must sign up for a Merchant Center account. The Merchant Center is the beating heart of Google Shopping. This is where you’ll add and manage your products, set up tools and programs, and track product performance.

Screenshot of the Google Merchant Center dashboardMerchant Center allows you to add products, manage tools, and track performance.

Signing up for Merchant Center is very easy—all you have to do is enter some basic information about your business.

Once your account is created, you’ll need to verify your website. You can do this in one of two ways: through an existing Google product installed on your website (such as Search Console or Analytics) or by adding a specific tag to your website’s code. This allows Google to ensure the store belongs to you.

Once you’ve verified your website, you’ll have access to all the features of Merchant Center. Your next step is to add your products. The video below provides a rundown on how to do this.

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Basically, you have three options for adding products to Merchant Center:

  • Upload each product manually. With this option, Google guides you step-by-step through manually adding product details. This can be effective if you only have a few products, but it’s time-consuming if you have a large catalog.
  • Create a product feed. You can either do this in Google Sheets or upload an existing product feed in spreadsheet format.This spreadsheet will contain all the key details about your products and act as a database for Merchant Center.
  • Sync your product feed from another source. Scheduled fetches and the Merchant Center Content API are two ways to automatically grab your product data from existing databases (either on your website or with a third-party service like Sellbrite). If you want to really hit the “easy” button, Sellbrite removes the complexity of uploading products to Google, by integrating with Google’s Content API. This allows merchants to easily manage which products they want available on Google from within our apps.

This product data will power everything else on Google Shopping, such as where your listings and ads appear and what details are displayed. Be sure to follow best practices for structuring your product data. Most importantly, be thorough! The more details you include, the easier it will be for shoppers to find you.

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Once you’re set up in Merchant Center, it’s time to start selling and promoting your products through Google’s many Shopping channels.

To learn more about setting up Google Shopping, check out our step-by-step guide.

How the Google Shopping Ecosystem Works

Once you’re set up in Merchant Center, you’ll have access to a number of programs. Think of these programs as parts of an ecosystem. They have individual functions and benefits, but, when used together, they enhance your collective Google Shopping performance.

Most of these programs are free to use, and all of them are designed to help you attract traffic and increase conversions. Here’s what you need to know to get started:

Surfaces Across Google

This program makes your product listings eligible to show up across Google properties, such as Search, Shopping, Images, and Lens. While Search and Shopping are certainly the most lucrative of these properties, Google continues to experiment and expand their product listing placements.

Example of Google Shopping ads appearing in Google ImagesExample of product listings displayed on a Google Image search, via Surfaces Across Google.

It should also be noted that Surfaces Across Google is a prerequisite for Shopping Actions—one of the best Google Shopping programs available (more on that later).

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Surfaces Across Google is easy to set up and completely free to use. In Merchant Center, go to the Growth tab. There, you’ll see the option to enroll in Surfaces Across Google.

how to enroll in Surfaces Across Google

You’ll need to upload your product data (as well as tax and shipping information), but you can use your existing product feed for this. Once you’ve completed this step, your products will be eligible to appear on searches across Google.

Google Shopping Actions

Shopping Actions transforms Google’s comparison shopping engine from a product research hub to a sales platform. Sellers who enroll their products in this program make them available for purchase directly on Google Shopping. From the buyer’s perspective, this happens via the Buy on Google button. This lets the buyer check out in a few clicks without ever leaving Google.

Example of Buy on Google on Google ShoppingBuy on Google lets shoppers buy your product without leaving Google Shopping.

This feature targets a major concern for ecommerce retailers: shopping cart abandonment. The average shopping cart abandonment rate is 70%—due in large part to complicated checkouts and unexpected costs. Buy on Google eliminates surprises (tax and shipping costs are shown on the product page) and simplifies the checkout process, so shoppers are more likely to convert.

And Shopping Actions doesn’t just eliminate barriers for shoppers. In early 2020, Google announced that they would no longer charge commissions on purchases made through Buy on Google. That means Shopping Actions is now 100% free for sellers to use.

You’ll need to submit an application before you can start using Shopping Actions, though. This is just so Google can make sure you meet the program’s participation criteria. To smooth the application process, make sure you’ve already uploaded your product feed so Google can review your products.

Then, submit your application to Shopping Actions via the Growth tab in Merchant Center.

How to enroll in Google Shopping Actions

You’ll need to link your business PayPal to Google during this step, if you haven’t already. You’ll also need to tell Google the tools you use for customer support (such as email, phone, Zendesk, etc.).

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Approval shouldn’t take more than a week or two, although Google doesn’t give a guaranteed time frame. Once your application is approved, you’ll be asked to provide more details around shipping, returns, tax information, and general business details.

The most time-intensive part of setting up Shopping Actions is entering product data, so if you’ve already taken the step to upload a product feed, the rest of the set up should be simple.

Now, shoppers will be able to purchase your products directly from Google—streamlining the purchase process for them and improving the conversion rate for you.

Google Shopping Ads

If you’ve ever searched for a product on Google, you’ve seen these promotions. Shopping ads are image ads rich with product details and appear on relevant searches. These ads are shown in a number of places across Google properties, depending on the settings you choose:

  • Google Search results: Shopping ads often appear above both text ads and organic results. In some cases, they’ll also appear on the right-hand side of the SERP (see earlier image example).

Google Shopping ads appearing at the top of search results

  • Google Shopping results: Shopping ads appear before organic results in Google Shopping searches—making it possible for newer sellers to appear first on the SERP.
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Google Shopping ads appearing on the Google Shopping search engine results

  • The Google Display Network: Shopping ads are eligible to appear on Google properties like YouTube and Gmail, as well as on other sites opted in to the Google Display Network.

Google Shopping ads on YouTube

example of Google ads on a Google search partner website

As you can see, Shopping ads give you a number of ways to reach your target shoppers. This is important for driving sales since 51% of shoppers use Google to research purchases. Shopping Ads put your product offering front and center for these searches.

Google Shopping is a pay-per-click (PPC) advertising platform. This means that you pay only when someone clicks on your ad. But, unlike Google Ads (formerly AdWords), Shopping ads don’t require that you target keywords.

Instead, your advertising campaigns will target products or product categories. Once you specify which products or categories you want to bid on, Google uses the details in your product feed to determine what searches are relevant to your ads.

When creating a Shopping campaign, you’ll specify what products you want to target in your campaign, set your bids and budgets, and decide where you want Google to display your ads. Here, you can also decide whether you want to advertise in-store inventory to local shoppers through Local Inventory Ads.

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Within your campaign, you’ll create an ad group that determines what kind of ad you want to show. You have two options:

  • Product Shopping ads are the default Shopping ad, and generally the best for most retailers.
  • Showcase Shopping ads let you group similar products together into a sort of “carousel” ad. Note that these ads are not PPC. Instead, Google charges you “cost per engagement” (CPE). This means you’re charged when a shopper expands your ad and either spends 10 seconds or more scrolling through products or clicks on the ad.

Example of Shopping showcase ads on mobile

[image source]

Shopping ads are fairly straightforward to set up, but there are a lot of best practices to help you make the most of your advertising. To learn how to set up your campaigns successfully, check out this guide to driving sales with Google Shopping Ads.

Google Product Ratings

One of the great features of Google Shopping is its product ratings. This program pulls data from Google-based reviews as well as third-party review software to display a star rating on your ads and product listings.

This isn’t just eye-catching: products with reviews are 270% more likely to be purchased versus products without reviews. Google offers this feature for free, and it takes only a little up-front effort to get it working.

Example of Google Product Ratings on a Google Shopping product page

If you’re already using a third-party review system (such as Trustpilot), check to see whether they’re an eligible review aggregator and can integrate with Google Product Ratings.

All you have to do is fill out the Google Product Ratings interest form to get started. The form is very basic. The only requirement is that you have at least 50 reviews on your website so that Google has enough data to use. Once Google has your information, they’ll work with the review aggregator to update your ratings automatically.

You can also upload a product reviews feed to Merchant Center, although this requires a bit more technological skill. Essentially, you’ll upload a spreadsheet that feeds product reviews directly from your website to Google. This way, whenever a customer submits a review on your site, it appears as a product rating on Google Shopping.

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Your third option is to sign up for Google Customer Reviews. This free service prompts customers to review their experience with you after their order has been delivered. It naturally integrates with Product Ratings and can be used alongside other review aggregators.

It also allows you to make use of the search engine’s other rating system, Google Seller Ratings.

Google Seller Ratings

Since Google Shopping shows multiple sellers for a single product listing, it’s important that shoppers have a reason to buy from you instead of your competitors. Google Seller Ratings is one way to convince them. This program takes feedback on your performance as a seller (such as shipping times, responsiveness, etc.) and displays it as a “score” to shoppers.

Seller ratings appear in two key areas within the Google Shopping ecosystem. On the comparison-shopping side, seller ratings show on the product listing beneath a seller’s name. Price and shipping details also appear on this comparison page. If you don’t offer the lowest price or the most convenient shipping, a strong seller rating is an important competitive advantage.

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Example of Google Seller Ratings appearing on a Google Shopping product pageGoogle Seller Rating score showing at the top of a product listing page. Example of Google Seller Ratings appearing in the Google Shopping comparison shopping engineGoogle Seller Ratings displayed in a seller comparison page on Google Shopping.

Seller ratings also appear in text ads on Google search results pages. In hypercompetitive search results, this can be a major advantage. In fact, according to research by MetricTheory, text ads that feature seller ratings have a 26% higher conversion rate.

Google gets ratings data from Google Customer Reviews, approved independent review sites, and Google Consumer Surveys. No effort is required on the part of the seller for this—which means you might already have a seller rating. You can see your seller ratings by going to the following URL (replacing “your website” with your own domain):

https://www.google.com/shopping/ratings/account/lookup?q={yourwebsite}

Example of aggregate Google Seller Ratings for your businessAn example of the information you will see when you look up your seller rating.

Google displays your seller ratings automatically on both Google Shopping product pages and as an extension on relevant Google ads. However, before your rating is displayed, your account must first meet one of the following criteria:

  • Have a total of 100 unique reviews within the last 12 months for a given country. (That is, if you have 50 reviews in Canada, but 100 in the United States, your seller ratings will appear on ads in the United States but not Canada.)
  • Have a Google-led research review performed on your website. (This is rare, but it does happen.)
  • Have a completed evaluation performed by Google via Google Consumer Surveys.

Don’t worry if you don’t have a great ratings yet—Google won’t display a rating on text ads unless it’s a 3.5 or higher.

Example of Google Seller Ratings on a text ad

Google Merchant Promotions

This program allows you to highlight special offers within your Shopping Ads or Shopping Actions listings. Ads running Merchant Promotions will display “special offer” text. When clicked, this gives shoppers the details and redemption code—though you’re only charged when they click through to your website.

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Example of Google Merchant Promotions in a Google Shopping adAn example of Shopping Ads using Merchant Promotions.

Google has found that ads running promotions see a 28% increase in conversion rate. This makes Merchant Promotions an ideal tool for driving sales, especially during the holiday season.

You can also run Merchant Promotions on your Shopping Actions product pages. This allows you to highlight deals within Google’s comparison shopping engine and attract more shoppers to purchase from you.

Example of Google Merchant Promotions in a Google Shopping product listingA Shopping Actions listing featuring Merchant Promotions.

Regardless of platform, there are three different offer types available with Merchant Promotions:

  • Discount (20% off)
  • Free gift ($10 gift card with $50 purchase)
  • Shipping (free shipping with included coupon code)

To set up these offers, you’ll first need to submit an interest form for Merchant Promotions. This requires only basic business information.

Once you enable Merchant Promotions for your account, you have two options: you can either use Google’s promotion builder or create a promotions feed. The promotions builder requires that you manually input promotion data and target specific products. This may be an efficient option for small stores or promotions that apply to only a few products. If you’re discounting a large volume of products, however, uploading a promotions feed is faster.

When you’ve completed all these steps, submit your promotions to Google for approval. Google will check to make sure that your promotion is both valid (live and usable on your website) and in line with their editorial requirements.

It takes Google anywhere from 12 to 24 hours to process these approval requests. When they’ve finished their review, they’ll either take the promotion live or return it to you for editing.

Merchant Promotions do take a little extra legwork, but the increase in conversion rates makes it worth the time and effort.

Keep calm and focus on your product feed

The sheer number of options and opportunities provided by Google Shopping can be a little overwhelming. However, once you’ve set up each of these programs, they’re really quite self-sufficient.

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What does require extra attention is your product feed. Everything in Google Shopping revolves around the quality of your product data. This data is what helps you rank in both organic search (on the comparison-shopping side of things) and targets your ads to ideal shoppers. By including rich and strategic product details, you increase the visibility and quality of your product listings.

Put time and care into setting up and maintaining your product feed. This is the foundation of your success on Google Shopping. Once you create a strong foundation, you’ll be well prepared to make the most of all the opportunities Google throws your way.


Author: Michael Ugino
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GOOGLE

How to Write For Google

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How to Write For Google


Are you writing your SEO content based on the latest best practice tips?

I originally wrote this SEO copywriting checklist in 2012—my, how things have changed. Today, Google stresses quality content even more than before, conversational copy is critical, and there are revised SEO writing “rules.” 

I’ve updated the list to reflect these changes and to provide additional information.

As a side note, I would argue that there’s no such thing as “writing for Google.” Yes, there are certain things you should do to make the Google gods happy. However, your most important goal should be writing clear, compelling, standout copy that tells a story. 

I’m keeping the old headline in the hopes that I can convert some of the “write for Google” people to do things the right way.

Whether you’re an in-house SEO content writer, a DIY business owner, or a freelance SEO copywriter, this 27-point checklist will help you write engaging, Google-happy content—every time.

Items to review before you start your SEO writing project

 

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– Do you have enough information about your target reader?

Your copy will pack a powerful one-two punch if your content is laser-focused on your target reader. Ask your client or supervisor for a customer/reader persona document outlining your target readers’ specific characteristics. If the client doesn’t have a customer persona document, be prepared to spend an hour or more asking detailed questions. 

Here’s more information on customer personas.

 

– Writing a sales page? Did you interview the client?

It’s essential to interview new clients and to learn more about their company, USP, and competition. Don’t forget to ask about industry buzzwords that should appear in the content.

Not sure what questions to ask to get the copywriting ball rolling? Here’s a list of 56 questions you can start with today. 

 

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– Writing a blog post? Get topic ideas from smart sources

When you’re blogging, it’s tempting to write about whatever strikes your fancy. The challenge is, what interests you may not interest your readers. If you want to make sure you’re writing must-read content, sites like Quora, LinkedIn, Google Trends, and BuzzSumo can help spark some ideas.

 

– Did you use Google for competitive intelligence ideas?

Check out the sites positioning in the top-10 and look for common characteristics. How long are competing articles? Do the articles link out to authoritative sources? Are there videos or infographics? Do the articles include quotes from industry experts? Your job is to write an essay that’s better than what’s already appearing in the top-10 — so let the competition be your guide.

 

– Did you conduct keyphrase research?

Yes, keyphrase research (and content optimization) is still a crucial SEO step. If you don’t give Google some keyphrase “cues,” your page probably won’t position the way you want.

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Use a keyphrase research tool and find possible keyphrases for your page or post. As a hint: if you are tightly focusing on a topic, long-tail keyphrases are your best bet. Here’s more information about why long-tail keyphrases are so important.

If you are researching B2B keyphrases, know that the “traditional” keyphrase research steps may not apply. Here’s more information about what to do if B2B keyphrase research doesn’t work.

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– What is your per-page keyphrase focus?

Writers are no longer forced to include the exact-match keyphrase over and over again. (Hurray!) Today, we can focus on a keyphrase theme that matches the search intent and weave in multiple related keyphrases.

 

– Did you expand your keyphrase research to include synonyms and close variants?

Don’t be afraid to include keyphrase synonyms and close variants on your page. Doing so opens up your positioning opportunities, makes your copy better, and is much easier to write!

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Are you wondering if you should include your keyphrases as you write the copy — or edit them in later? It’s up to you! Here are the pros and cons of both processes.

 

 — Do your keyphrases match the search intent?

Remember that Google is “the decider” when it comes to search intent. If you’re writing a sales page — and your desired keyphrase pulls up informational blog posts in Google – your sales page probably won’t position. 

 

— Writing a blog post? Does your Title/headline work for SEO, social, and your readers?

Yes, you want your headline to be compelling, but you also want it to be keyphrase rich. Always include your main page keyphrase (or a close variant) in your Title and work in other keyphrases if they “fit.”

Here’s some excellent information on how to write headlines that get noticed (and that are good for Google.) You can also use headline-analyzing tools to double-check your work.

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– Did you include keyphrase-rich subheadlines?

Subheadlines are an excellent way to visually break up your text, making it easy for readers to quick-scan your benefits and information. Additionally, just like with the H1 headline, adding a keyphrase to your subheadlines can (slightly) help reinforce keyphrase relevancy.

As a hint, sometimes, you can write a question-oriented subheadline and slip the keyphrase in more easily. Here’s more information about why answering questions is a powerful SEO content play.

 

Is your Title “clickable” and compelling?

Remember, the search engine results page is your first opportunity for conversion. Focusing too much on what you think Google “wants” may take away your Title’s conversion power. 

Consider how you can create an enticing Title that “gets the click” over the other search result listings. You have about 59 characters (with spaces) to work with, so writing tight is essential. 

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– Does the meta description fit the intent of the page?

Yes, writers should create a meta description for every page. Why? Because they tell the reader what the landing page is about and help increase SERP conversions. Try experimenting with different calls-to-actions at the end, such as “learn more” or “apply now.” You never know what will entice your readers to click!

 

– Is your content written in a conversational style?

With voice search gaining prominence, copy that’s written in a conversational style is even more critical.

Read your copy out loud and hear how it sounds. Does it flow? Or does it sound too formal? If you’re writing for a regulated industry, such as finance, legal, or healthcare, you may not be able to push the conversational envelope too much. Otherwise, write like you talk.

See also  Google’s John Mueller Doesn’t See SEO Becoming Obsolete

Here’s how to explain why conversational content is so important.

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–Is your copy laser-focused on your audience?

A big mistake some writers make is creating copy that appeals to “everyone” rather than their specific target reader. Writing sales and blog pages that are laser-focused on your audience will boost your conversions and keep readers checking out your copy longer. Here’s how one company does it.

Plus, you don’t receive special “Google points” for writing long content. Even short copy can position if it fully answers the searcher’s query. Your readers don’t want to wade through 1,500 words to find something that can be explained in 300 words.

Items to review after you’ve written the page

 

– Did you use too many keyphrases?

Remember, there is no such thing as keyword density. If your content sounds keyphrase-heavy and stilted, reduce the keyphrase usage and focus more on your readers’ experience. Your page doesn’t receive bonus points for exact-matching your keyphrase multiple times. If your page sounds keyphrase stuffed when you read it out loud, dial back your keyphrase usage.

 

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– Did you edit your content?

Resist the urge to upload your content as soon as you write it. Put it away and come back to it after a few hours (or even the next day.) Discover why editing your Web writing is so very important. Also, don’t think that adding typos will help your page position. They won’t.

 

– Is the content interesting to read?

Yes, it’s OK if your copy has a little personality. Here’s more information about working with your page’s tone and feel and how to avoid the “yawn response.” Plus, know that even FAQ pages can help with conversions — and yes, even position.

 

– Are your sentences and paragraphs easy to read?

Vary your sentence structure so you have a combination of longer and shorter sentences. If you find your sentences creeping over 30 or so words, edit them down and make them punchier. Your writing will have more impact if you do.

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Plus, long paragraphs without much white space are hard to read off a computer monitor – and even harder to read on a smartphone. Split up your long paragraphs into shorter ones. Please.

 

– Are you forcing your reader onto a “dead end” page?

“Dead-end” pages (pages that don’t link out to related pages) can stop your readers dead in their tracks and hurt your conversion goals. 

Want to avoid this? Read more about “dead-end” Web pages.

 

– Does the content provide the reader with valuable information?

Google warns against sites with “thin,” low-quality content that’s poorly written. In fact, according to Google, spelling errors are a bigger boo-boo than broken HTML. Make sure your final draft is typo-free, written well, and thoroughly answers the searcher’s query.

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Want to know what Google considers quality content — directly from Google? Here are Google’s Quality Raters guidelines for more information.

 

– Did you use bullet points where appropriate?

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If you find yourself writing a list-like sentence, use bullet points instead. Your readers will thank you, and the items will be much easier to read.

Plus, you can write your bullet points in a way that makes your benefit statements pop, front and center. Here’s how Nike does it.

 

– Is the primary CTA (call-to-action) clear–and is it easy to take action?

What action do you want your readers to take? Do you want them to contact you? Buy something? Sign up for your newsletter? Make sure you’re telling your reader what you want them to do, and make taking action easy. If you force people to answer multiple questions just to fill out a “contact us” form, you run the risk of people bailing out.

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Here’s a list of seven CTA techniques that work.

 

– Do you have a secondary CTA (such as a newsletter signup or downloading a white paper?)

Do you want readers to sign up for your newsletter or learn about related products? Don’t bury your “sign up for our newsletter” button in the footer text. Instead, test different CTA locations (for instance, try including a newsletter signup link at the bottom of every blog post) and see where you get the most conversions.

 

– Does the page include too many choices?

It’s important to keep your reader focused on your primary and secondary CTAs. If your page lists too many choices (for example, a large, scrolling page of products), consider eliminating all “unnecessary” options that don’t support your primary call-to-action. Too many choices may force your readers into not taking any action at all.

 

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– Did you include benefit statements?

People make purchase decisions based on what’s in it for them (yes, even your B2B buyers.) Highly specific benefit statements will help your page convert like crazy. Don’t forget to include a benefit statement in your Title (whenever possible) like “free shipping” or “sale.” Seeing this on the search results page will catch your readers’ eyes, tempting them to click the link and check out your site.

 

– Do you have vertical-specific testimonials?

It’s incredible how many great sales pages are testimonial-free. Testimonials are a must for any site, as they offer third-party proof that your product or service is superior. Plus, your testimonials can help you write better, more benefit-driven sales pages and fantastic comparison-review pages.

Here’s a way to make your testimonials more powerful. 

And finally — the most important question:

 

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– Does your content stand out and genuinely deserve a top position?

SEO writing is more than shoving keyphrases into the content. If you want to be rewarded by Google (and your readers), your content must stand out — not be a carbon copy of the current top-10 results. Take a hard look at your content and compare it against what’s currently positioning. Have you fully answered the searcher’s query? Did you weave in other value-added resources, such as expert quotes, links to external and internal resources (such as FAQ pages), videos, and graphics? 

If so, congratulations! You’ve done your job. 



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