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10 AI Tools to Streamline Your Social Media Strategy

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10 AI Tools to Streamline Your Social Media Strategy

As algorithms and trends evolve, managing social platforms effectively has become one of the biggest challenges for marketers.

Fortunately, social media AI tools have emerged as powerful solutions that can streamline the process and enhance overall performance.

In this blog post, we’ll introduce you to 10 cutting-edge social media AI tools that can help you optimize your social media strategy, boost productivity, and drive positive ROI.

From social listening and analysis tools to AI-powered content creation platforms, these tools can help you gain deeper insights into your audience.

Free Guide: How to Use AI in Content Marketing [Download Now]

So, let’s dive in and discover how these innovative AI tools can transform your social media strategy.

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3 Ways to Implement AI in Your Social Media Strategy

The 10 Best Social Media AI Tools

3 Ways to Implement AI in Your Social Media Strategy

As a social media marketer, you wear many hats. You’re a content creator, analytics expert, and advertiser. Luckily, AI can help with each of these roles. Below we’ll explore how AI can augment your work and free up your time.

1. Use AI software to create basic post content.

Are you stuck writing filler posts instead of filming viral videos and creating detailed Instagram stories? Creating the right captions and tweets uses brainpower that can be better spent elsewhere.

Many marketers are using generative AI like ChatGPT to write full blog posts. However, there are specialized AI tools that can help social media marketers create the content they share online.

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So how can AI craft and suggest a tweet for you? One subset of AI is called natural language generation (NLG). It can be trained to create written narratives out of data, like simple reports or fact sheets.

So let’s say your department produced a huge, data-driven report, and you want to create a few high-impact social shares from it. You can put your copy into AI platforms, like Copy.ai, and make sort posts with your critical data.

2. Monitor and analyze your social media channels with AI.

Writing content and responses is only half the battle of social media management. A huge portion of social media marketing is managing and monitoring social channels.

Luckily, AI can shoulder data-heavy tasks and help you make better marketing decisions. That’s because AI tools can collect information from millions of posts at scale and use that data to make predictions.

“Managing” a channel is a loaded term. A few of those tasks, like discovering high-impact influencers, can be handled by tools like Emplifi.

3. Create, optimize, and manage paid social media advertising.

As mentioned above, AI is capable of developing social media posts. The same can be said for ad copy that resonates with different audiences. AI can help you write ads optimized for clicks and conversions using predictive technology.

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The 10 Best Social Media AI Tools

1. Lately

social media AI, Lately AI ToolImage Source

Lately makes generating posts easy. This tool can recognize context from a larger piece of content and create social media posts for promotion.

Within the Lately dashboard, you can use a simple form to generate a number of tweets at once related to a URL, document, or information posted in a text box.

You can also include campaign information and hashtags that you’d like to work into your social posts.

When you click “Generate Content,” the tool will create tweets related to it. Once your content is created, you can schedule your work and manage your projects.

Lately also analyzes the historical metrics of your pages to recommend the best posting times for maximum impact.

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Best for: Creating post content.

What we like: Lately offers a standout AI feature that lets you quickly and easily generate social media by repurposing any long-form content.

Pricing: Lately offers three different plans. The Startly plan costs $29 per month. The Litely plan costs $49 per month, and you can opt for the Professional plan for $129 per month, which includes additional features.

Case Study

Erica Mitchell, the Director of Marketing at Supporting Strategies, has successfully used Lately’s dashboard to enhance the company’s online presence.

Initially, she faced the challenge of managing over 179 social media channels for her company, which provides outsourced bookkeeping services with over 90 locations in the United States.

To simplify her workflow while ensuring compliant messaging at scale, Erica implemented Lately.

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By using 35 Lately dashboards linked to all 179 social media channels, Erica was able to amplify Supporting Strategies’ organic social content.

This effort yielded impressive results, with the company experiencing a remarkable 2x increase in web traffic within just one year.

2. Sprout Social

Social media AI, Sprout Social exampleImage Source

If you use your social platforms for community management, Sprout Social’s automated technology can help you reply to fans, customers, or followers.

You can see and respond to posts directed at your company all through the Sprout Social dashboard. Sprout admins also have the power to manage direct messages through the platform.

In both the dashboard and direct message view, Sprout can analyze the wording and sentiment of a message and suggest an auto-response that you can use or tweak.

Although AI is not having a full conversation with all of your followers, automation makes the process faster.

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Best for: Managing messages from customers.

What we like: Sprout Social’s Social Listening solution is a great feature that leverages the power of global conversations using AI-driven technology.

You can extract valuable insights from thousands of unfiltered thoughts, opinions, and feedback to enhance your strategy.

Pricing: Sprout Social’s Standard plan starts at $249 per month. The Professional plan is priced at $399 per month, and the Advanced plan is priced at $499 per month.

Case Study

Goally, a company that offers a skill-building app and electronic devices for kids, has experienced success with Sprout Social’s Smart Inbox.

By leveraging the personalized customer care and engagement features of Smart Inbox, Goally has been able to maintain a 100% action rate on TikTok content, ensuring a high level of responsiveness and satisfaction among their target audience.

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3. HubSpot

 Social media AI, HubSpot exampleImage Source

We can’t ignore HubSpot, either: HubSpot’s social media software is designed to simplify your social media content creation and posting process with the help of AI.

The software automatically creates engaging social media posts by analyzing the provided link’s metadata.

Anyone subscribed to HubSpot’s Marketing Hub or higher can use the tool, which can be found in the platform’s Social section.

Click “Create Post” and choose a social channel. Once the text box opens, attach a URL from your own site or another location.

Social media AI, HubSpot’s toolOnce you insert post attachments, like the URL, you’ll either see a short headline or a meta description of the page along with its link and a photo.

Social media AI, example of HubSpot’s toolAfter the post copy is pulled and generated into the text box, you can tweak the copy to fit your social voice or add more depth or comprehensiveness to the overall post.

Best for: Creating post content.

What we like: HubSpot’s social media management tool facilitates seamless content publishing across LinkedIn, Facebook, Instagram, and Twitter.

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Moreover, the software enables you to connect your social media accounts to your blog, automatically sharing content as it’s published.

Pricing: HubSpot’s pricing varies depending on how many users you have and whether you want to purchase just the Marketing or other Hubs.

However, HubSpot’s Starter pack begins at $50 per month and includes Marketing Hub functions plus the free features of HubSpot’s CRM.

Case Study

Aermec North America is a leading brand that offers innovative HVAC solutions in the North American market. However, despite their high-quality products, they struggled with low social media engagement and few followers.

The company’s marketing team leveraged HubSpot Marketing to enhance its social efforts to address this issue.

Over one year, the company saw a remarkable 44% increase in its collective followers across all social media and a significant 60% surge in social media shares.

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4. Copy.ai

Social media ai, Copy.aiImage Source

Writing the perfect copy, with the right word count for each platform, can take hours of your day. Copy.ai helps automate the process. All you need to do is follow these three steps.

  • Specify what platform the copy will be for, including Twitter, LinkedIn, and Facebook.
  • Give the AI context for your post. That could be a command related to the topic of your post or a larger portion of text, like a section of a blog post.
  • Choose from multiple options and make the tweaks you see fit.

Best for: Creating post content.

What we like: If you need to write multiple posts for the same campaign, Copy.ai gives you multiple options that you can choose from — or you can schedule them all.

Pricing: Pro plans start at $36 per month.

Case Study

Copy.ai can help you feature keywords that generate traffic and help your users find your posts.

Lucy Werner, PR and branding expert at The Wern Agency, is a frequent user of Copy.ai. She uses the rewrite with keyword function to help optimize her content for search.

“It will pop them in for you with a rejig at the click of a button,” she writes.

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5. Emplifi

social media AI, Emplifi dashboardImage Source

Emplifi, previously known as Socialbakers, is an AI-driven social media management platform that provides advanced audience insights.

The platform includes a unified content feed, an analytics dashboard, and smart scheduling tools.

If you’ve found that it takes too much time and resources to find, vet, track, and keep up relationships with influencers, Emplifis’ AI-driven influencer dashboard will streamline the processes.

Social media AI, example from EmplifiImage Source

When you click into the influencer dashboard, you can toggle between different social media platforms and categories, like “Food” or “Health.”

You can then see influencers that match the most with your audience, which Emplifi continuously analyzes.

Best for: Finding influencers to work with.

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What we like: Emplifi Social Marketing Cloud offers top-of-the-line analytics and insights capabilities. The software allows you to generate custom reports to uncover actionable insights that drive real business results.

Pricing: Emplifi Social Marketing Cloud costs $200 per month, billed annually with a 10-profile limit. If you’d like to run 20 platforms, you can subscribe to Essential’s second tier for $400 per month, billed annually.

The Complete Social Marketing Cloud plan, which offers influencer tools, is available upon request.

Case Study

Organix, the UK’s premier baby and toddler finger food brand, collaborated with influencers for their WonderDen campaign. The goal was to establish authentic and trustworthy connections between the brand and its community.

Social media AI, example of Organix using EmplifiImage Source

To manage the campaign, Organix leveraged the powerful Emplifi Social Marketing Cloud.

The software allowed the brand to track content performance across all social media touchpoints, including both influencer and brand-generated content.

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As a result, Organix achieved a remarkable 34x engagement efficiency.

6. Cortex

Social media AI, example from Cortex

When it comes to sharing content, you can use Cortex to receive recommendations on when and how often to post based on historical metrics. Cortex can also generate detailed analyses of your competitors.

Cortex has a dashboard that shows off your posts and your social schedule. When you create a post, Cortext uses data to suggest posting times.

If you upload one or more photos, the software will also note colors that are most engaging for your audience to help you pick the best image for the post.

Best for: Analyzing your social media performance.

What we like: Cortex’s ability to monitor content trends and identify emerging keywords and layouts can help you stay ahead of the curve.

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Additionally, you can leverage their advanced analytics and insights to better understand your audience.

Pricing: Prices are available upon request.

Case Study

St. Regis, a luxury hospitality brand with a strong visual focus, recognized the need to improve their images to better connect with both existing and potential future guests.

By leveraging the advanced insights provided by Cortex, St. Regis saw an astounding 72x increase in engagement on Facebook. Their Instagram page also saw a significant 61% increase in followers on Instagram.

7. Linkfluence Radarly

Social media AI, Radarly dashboardImage Source

You can also use something like Linkfluence‘s Radarly software to assess the mountains of data social media audiences produce daily.

That means measuring your brand impact, detecting trends, and pulling specific insights on your most important target audience.

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With Radarly, you’re able to log on and see a dashboard that connects data from all of your accounts. In the first column, you can see a live feed of posts and tweets that acknowledge your brand name or handle in some way.

Then in the next columns, you can see scoring that explains how negatively or positively people are talking about you on social.

You’ll also view which platforms people are discussing you most on and data about your audiences, such as interests, languages, or hashtags they’re using.

Best for: Analyzing your social media performance.

What we like: The social listening platform analyzes live streams of social data to give you a better understanding of your customers, including their behavior and sentiment.

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Pricing: Prices are available upon request.

Case Study

Pernod Ricard, one of the world’s largest spirits brands, wanted to leverage social data and consumer insights to drive business decisions.

With the help of Linkfluence’s advanced social listening and contextual analysis platform, Pernod Ricard gained a comprehensive understanding of its target audience.

This enabled the company to tailor its products and marketing efforts accordingly. This customer-centric approach drove Pernod Ricard’s annual sales to a staggering €8,987 Million in 2018.

8. Phrasee

Phrasee pulls data from past marketing assets, including emails, social media copy, and other online posts, to determine the most and least effective.

From there, Phrasee can show you the weak or strong copy-related aspects of past ads. You can then draft prospective copy and test its effectiveness within the software. You can also use ad copy that the software suggests for you.

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Best for: Optimizing social media advertising.

What we like: Phrasee’s AI-powered technology allows you to generate, optimize, automate, and analyze marketing messages in real time.

Pricing: Prices are available upon request.

Case Study

Wowcher, a prominent ecommerce brand in the UK, partnered with Phrasee to enhance its social media marketing.

Wowcher used Phrasee’s AI-driven content creation software to optimize its Facebook and Instagram ad campaigns. Within a few campaigns, the company achieved a remarkable 31.2% decrease in cost per lead (CPL).

9. Pattern89

Social media AI tools, Pattern89 dashboardImage Source

AI can tackle some of the nitty-gritty ad management tasks, like optimizing bids, divvying up a budget, and recommending channels to help your ad perform.

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Pattern89 is an AI marketing tool that provides recommendations on almost every aspect of your ads, including recommendations for adjusting your spend and audience targeting to massively increase performance.

When you log into the tool, you’ll see a screen filled with alerts and suggestions related to improving your ad’s effectiveness. If you’d like to follow the platform’s suggestions, you can click “Show me how” to learn how to make ad adjustments.

If the platform shows you a “Do this automatically” button next to a suggestion, you can click that to have the platform make the adjustment.

Aside from allowing you to monitor live and completed ads, the tool also offers a Creative Ads Manager. This allows you to search and analyze past ads with filters including ad set, campaign objective, audience, and other ad targets.

Best for: Optimizing social media advertising.

What we like: Pattern89 is a top pick if you want to conduct in-depth analyses of customer behaviors on social media, particularly on platforms like Facebook and Instagram.

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Pricing: Prices are available upon request.

Case Study

SnapShyft is a marketplace that offers flexible staffing solutions for the food service and hospitality industries. The company partnered with Pattern89 to enhance its marketing efforts and increase conversions.

Using Pattern89’s marketing AI, SnapShyft was able to analyze ad creative and audience engagement in real time, optimizing its in-flight campaigns for maximum impact.

In just four months, Pattern89 drove 75% of new add-to-carts and 96% of new checkout for SnapShyft.

10. LocaliQ

Social media AI tools, LocaliQImage Source

LocaliQ, previously known as Wordstream, is an innovative social media marketing tool designed to help you reach potential customers through social ads.

With LocaliQ, you can collaborate with their team to create a tailored social ad strategy that aligns with your unique objectives.

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The LocaliQ platform provides a unified lead dashboard, allowing you to monitor and analyze your campaign’s performance.

Additionally, you can use the platform to generate leads, connect with prospects, access reports, and automate your marketing initiatives with ease.

Best for: Optimizing social media advertising.

What we like: Using LocaliQ’s XMO technology, you can allocate one budget for your business objectives and automatically adjust spending across multiple channels based on real-time performance data.

Pricing: Pricing is available upon request.

Case Study

Aubuchon Homes is a leading luxury home design company based in Southwest Florida. Despite its reputation for exceptional design, the company faced challenges in generating new leads.

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To address this issue, Aubuchon Homes sought the expertise of LocaliQ.

Leveraging LocaliQ’s Smart Social ads tools, Aubuchon Homes drove remarkable results quickly. The targeted advertising campaigns drove a 300% increase in leads, with the new leads being of higher quality.

As a result, the company saw a 42% increase in the average home sale price, leading to greater revenue and profitability.

AI for Every Social Media Marketer

If artificial intelligence still seems like an overwhelming topic, you’re not the only one who might be intimidated by it. After all, we’re marketers, not data scientists.

Good news: You don’t need to be a data scientist to understand, start using, and make a massive impact with the help of various AI. You just need to start using AI platforms for social media. Get started with these tools today.

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Navigating the Video Marketing Maze: Short-Form vs. Long-Form

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Navigating the Video Marketing Maze: Short-Form vs. Long-Form

Navigating the Video Marketing Maze Short Form vs Long Form

Are you torn between using long-form or short-form videos for your small business marketing campaign? Well, you are not alone. Despite 89% of consumers wanting to see more brand videos, there is no one-size-fits-all answer about the ideal video length.

However, this should not deter you from creating an effective video strategy. In 2023, people watched an average of 17 videos per day, highlighting the influence of video content in today’s digital landscape.

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Both short-form and long-form videos offer unique advantages and come with their set of challenges. Join me as I uncover the benefits and limitations of each video format to help you make informed marketing decisions.

What are Short-Form Videos?

Short videos typically range from 30 seconds to less than 10 minutes long. They are popular on social media platforms like TikTok, Instagram, Snapchat, and YouTube.

Short-form videos deliver brief yet engaging messages that quickly capture the viewer’s attention. Here are some popular types of short-form video content.

  • TikTok Challenges
  • Instagram Reels
  • Snapchat Stories
  • YouTube Shorts
  • Twitter Video Ads

Benefits of Short-Form Videos

A previously cited report shows that 39% of marketers find short-form videos, ranging from 30-60 seconds long, more successful. The same study reports that 44% of customers prefer watching a short video to learn about a brand’s offerings.

1714251363 817 Navigating the Video Marketing Maze Short Form vs Long Form1714251363 817 Navigating the Video Marketing Maze Short Form vs Long Form

So, it is evident that short-form videos have their benefits. Let’s take a closer look at some of them.

Attention-Grabbing 

Short-form videos capture attention quickly, making them ideal for the fast-scrolling nature of social media platforms. Your audience is more likely to watch them in their entirety compared to longer content.

Cost-Effective Production 

Creating short-form videos requires less time and resources compared to longer videos. As a small business owner with a limited budget, using short-form videos can be cost-effective. 

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Increased Engagement

Short-form videos engage viewers due to their crisp and concise nature. This results in more likes, comments, and shares that boost your content’s visibility and increase brand awareness. 

Integrating short-form videos into your influencer marketing campaigns can further amplify your reach to new and diverse audiences. 

Highly Shareable

Short videos are highly shareable. This makes it more likely for your viewers to share them, increasing their virality. 

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There are multiple benefits of adding video to your website including increased engagement, improved SEO, and enhanced user experience.

Limitations of Short-Form Videos

While short-form videos offer many advantages in content marketing, they also present some challenges.

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Limited Message Depth

Due to their brief duration, short-form videos may struggle to convey complex or detailed messages. Longer videos might be more suitable if you need to communicate intricate information.

Competition for Attention

Standing out on platforms flooded with short-form video content can be challenging. You must create content that stands out to avoid becoming lost in the sea of other videos.

Shorter Lifespan 

Short videos may lose their relevance with time. They can quickly get buried in users’ feeds, leading to a shorter visibility and engagement period than longer, evergreen content. 

This means you must consistently create short-form videos to maintain audience interest over time.

Limited SEO Impact

Short-form videos may be more challenging to optimize for search engines than longer, more keyword-rich content. This can affect the discoverability of your content outside the social media scene.

What are Long-Form Videos?

Long-form videos are typically longer, ranging from a few minutes to several hours. They extend beyond a few minutes to several hours, providing ample time for in-depth topic exploration and detailed content. 

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These videos are particularly suitable for educational content, product demonstrations, and narrative-driven storytelling. Long-form videos are common on platforms like YouTube and Vimeo. Common types of long-form video content include:

  • YouTube Series
  • Webinars
  • Educational Tutorials and Courses:
  • Behind-the-Scenes Content 
  • Interviews and Conversations

Advantages of Long-Form Videos

Long-form video content is the fastest-growing segment, with videos above 30 minutes experiencing tremendous growth over the years. Let’s explore some of the benefits behind this growth.

1714251363 499 Navigating the Video Marketing Maze Short Form vs Long Form1714251363 499 Navigating the Video Marketing Maze Short Form vs Long Form

Establishes Expertise and Credibility

Long-form videos allow you to provide in-depth information about various subjects, establishing your brand as an authority. Potential customers will likely trust and rely on your insights when you consistently deliver valuable content.

Builds Strong Audience Connections 

The more your audience watches your videos, the more they become familiar with your content and brand. This consistent engagement promotes trust and loyalty, helping you create deeper connections with your audience.

Provide SEO Optimization Opportunities

Long-form videos keep your audience engaged for a longer duration than short ones. This signals search engines that your content provides value, resulting in higher rankings and increased visibility. 

Besides, these videos provide opportunities to optimize for relevant keywords. This Attrock guide offers more insights into the value of SEO for your small business. 

They Are Sustainable

Unlike short videos, well-produced and valuable long-form videos have an extended shelf life. They can continue to attract views and engagement over an extended period, contributing to a sustainable content strategy.

Instagram reels are also a part of short videos and you can get benefits from this platform by integrating it with your website. You can learn how to embed Instagram Reels on websites and get extra benefits from your Reels.

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Drawbacks of Long-Form Videos

Despite their benefits, long-form videos also have certain limitations, including:

Attention Span Challenges

Between distractions, juggling tasks, and information overload, user attention span quickly diminishes. Viewers may lose interest and disengage from your long video before its conclusion.

Navigating the Video Marketing Maze Short Form vs Long FormNavigating the Video Marketing Maze Short Form vs Long Form

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Complex Production Process

Creating high-quality long-form videos requires more resources, including time, equipment, and skilled personnel. This can be disadvantageous, especially for small businesses with limited budgets.

Platform Limitations

Some social media platforms and video hosting sites may limit video length, making it challenging to distribute long-form video content. You may then be forced to repurpose your content to suit various platforms. 

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Short-Form or Long-Form Videos: Which Are Better?

Now that you know the benefits and limitations of each format, which one should you choose? Short-form or long-form videos?

Well, it all boils down to considering several factors, such as: 

Content Objectives

What do you want to achieve from your video marketing campaign? Short-form videos are highly effective for quick brand exposure and generating buzz. Long-form videos, on the other hand, contribute to a more in-depth understanding of the brand.

Target Audience Preferences

Audiences with short attention spans likely prefer short-form videos, while long-form videos appeal to those seeking a more immersive experience.

Similarly, short-form videos may appeal more to younger audiences, while older demographics may prefer the depth of long-form content.

Platform Dynamics

Various platforms support different content formats. Short-form videos are well-suited for platforms like TikTok, Instagram, and Snapchat. On the other hand, platforms like YouTube and Vimeo are better for hosting longer videos.

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Industry Type

Short-form videos would be ideal if your industry thrives on trends, entertainment, and quick messages. However, long-form videos are effective for industries requiring in-depth explanations or educational content.

Bottom Line 

Ultimately, choosing short-form or long-form videos depends on your business’s specific needs and goals. Since both formats have advantages and limitations, making a choice may prove difficult. 

However, it doesn’t have to be an uphill task. The key lies in recognizing when to incorporate each video format into your marketing strategy. Understanding your audience and its needs allows you to combine both formats strategically, maximizing the benefits of each. 

Continuously analyze performance metrics and adapt your video marketing strategy accordingly to ensure optimal engagement and conversion rates.


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The Current State of Google’s Search Generative Experience [What It Means for SEO in 2024]

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By Tinuiti Team

SEO enthusiasts, known for naming algorithm updates after animals and embracing melodrama, find themselves in a landscape where the “adapt or die” mantra prevails. So when Google announced the launch of its Search Generative Experience (SGE) in May of 2023 at Google/IO, you can imagine the reaction was immense.

Although SGE has the potential to be a truly transformative force in the landscape, we’re still waiting for SGE to move out of the Google Labs Sandbox and integrate into standard search results. 

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Curious about our current take on SGE and its potential impact on SEO in the future? Read on for more.

Decoding Google’s Defensive Move

In response to potential threats from competitors like ChatGPT, Bing, TikTok, Reddit, and Amazon, Google introduced SGE as a defensive maneuver. However, its initial beta release raised questions about its readiness and global deployment.

ChatGPT provided an existential threat that had the potential to eat into Google’s market share. When Bing started incorporating it into its search results, it was one of the most significant wins for Bing in a decade. In combination with threats from TikTok, Reddit, and Amazon, we see a more fractured search landscape less dominated by Google. Upon its launch, the expectation was that Google would push its SGE solution globally, impact most queries, and massively shake up organic search results and strategies to improve organic visibility.

Now, industry leaders are starting to question if Google is better off leaving SGE in the testing ground in Google labs. According to Google’s recent update, it appears that SGE will remain an opt-in experience in Google Labs (for at least the short term). If SGE was released, there could be a fundamental reset in understanding SEO. Everything from organic traffic to optimization tactics to tracking tools would need adjustments for the new experience. Therefore, the prospect of SGE staying in Google Labs is comforting if not entirely reliable. 

The ever-present option is that Google can change its mind at any point and push SGE out broadly as part of its standard search experience. For this reason, we see value in learning from our observations with SGE and continuing to stay on top of the experience.

SGE User Experience and Operational Challenges

If you’ve signed up for search labs and have been experimenting with SGE for a while, you know firsthand there are various issues that Google should address before rolling it out broadly to the public.

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At a high level, these issues fall into two broad categories including user experience issues and operational issues.

Below are some significant issues we’ve come across, with Google making notable progress in addressing certain ones, while others still require improvement:

  • Load time – Too many AI-generated answers take longer to load than a user is willing to wait. Google recommends less than a 3-second load time to meet expectations. They’ll need to figure out how to consistently return results quickly if they want to see a higher adoption rate.
  • Layout – The SGE layout is massive. We believe any major rollout will be more streamlined to make it a less intrusive experience for users and allow more visibility for ads, and if we’re lucky, organic results. Unfortunately, there is still a decent chance that organic results will move below the fold, especially on mobile devices. Recently, Google has incorporated more results where users are prompted to generate the AI result if they’d like to see it. The hope is Google makes this the default in the event of a broad rollout where users can generate an AI result if they want one instead of assuming that’s what a user would like to see. 
  • Redundancy – The AI result duplicates features from the map pack and quick answer results. 
  • Attribution – Due to user feedback, Google includes sources on several of their AI-powered overviews where you can see relevant web pages if there is an arrow next to the result. Currently, the best way to appear as one of these relevant pages is to be one of the top-ranked results, which is convenient from an optimization standpoint. Changes to how attribution and sourcing are handled could heavily impact organic strategies. 

On the operational side, Google also faces significant hurdles to making SGE a viable product for its traditional search product. The biggest obstacle appears to be making the cost associated with the technology worth the business outcomes it provides. If this was a necessary investment to maintain market share, Google might be willing to eat the cost, but if their current position is relatively stable, Google doesn’t have much of an incentive to take on the additional cost burden of heavily leveraging generative AI while also presumably taking a hit to their ad revenue. Especially since slow user adoption doesn’t indicate this is something users are demanding at the moment.

While the current experience of SGE is including ads above the generative results now, the earliest iterations didn’t heavily feature sponsored ads. While they are now included, the current SGE layout would still significantly disrupt the ad experience we’re used to. During the Google I/O announcement, they made a statement to reassure advertisers they would be mindful of maintaining a distinct ad experience in search.  

“In this new generative experience, Search ads will continue to appear in dedicated ad slots throughout the page. And we’ll continue to uphold our commitment to ads transparency and making sure ads are distinguishable from organic search results” – Elizabeth Reid, VP, Search at Google

Google is trying to thread a delicate needle here of staying on the cutting edge with their search features, while trying not to upset their advertisers and needlessly hinder their own revenue stream. Roger Montti details more of the operational issues in a recent article digging into the surprising reasons SGE is stuck in Google Labs.

He lists three big problems that need to be solved before SGE will be integrated into the foreground of search:

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  1. Large Language Models being inadequate as an information retrieval system
  2. The inefficiency and cost of transformer architecture
  3. Hallucinating (providing inaccurate answers)

Until SGE provides more user value and checks more boxes on the business sense side, the traditional search experience is here to stay. Unfortunately, we don’t know when or if Google will ever feel confident they’ve addressed all of these concerns, so we’ll need to stay prepared for change.

Experts Chime in on Search Generative Experience

Our team has been actively engaging with SGE, here’s a closer look at their thoughts and opinions on the experience so far:

“With SGE still in its early stages, I’ve noticed consistent changes in how the generative results are produced and weaved naturally into the SERPs. Because of this, I feel it is imperative to stay on top of these on-going changes to ensure we can continue to educate our clients on what to expect when SGE is officially incorporated into our everyday lives. Although an official launch date is currently unknown, I believe proactively testing various prompt types and recording our learnings is important to prepare our clients for this next evolution of Google search.”

– Jon Pagano, SEO Sr. Specialist at Tinuiti

“It’s been exciting to watch SGE grow through different variations over the last year, but like other AI solutions its potential still outweighs its functionality and usefulness. What’s interesting to see is that SGE doesn’t just cite its sources of information, but also provides an enhanced preview of each webpage referenced. This presents a unique organic opportunity where previously untouchable top 10 rankings are far more accessible to the average website. Time will tell what the top ranking factors for SGE are, but verifiable content with strong E-E-A-T signals will be imperative.”

–Kate Fischer, SEO Specialist at Tinuiti

“Traditionally, AI tools were very good at analytical tasks. With the rise of ChatGPT, users can have long-form, multi-question conversations not yet available in search results. When, not if, released, Google’s Generative Experience will transform how we view AI and search. Because there are so many unknowns, some of the most impactful ways we prepare our clients are to discover and develop SEO strategies that AI tools can’t directly disrupt, like mid to low funnel content.”

– Brandon Miller, SEO Specialist at Tinuiti

“SGE is going to make a huge impact on the ecommerce industry by changing the way users interact with the search results. Improved shopping experience will allow users to compare products, price match, and read reviews in order to make it quicker and easier for a user to find the best deals and purchase. Although this leads to more competitive results, it also improves organic visibility and expands our product reach. It is more important than ever to ensure all elements of a page are uniquely and specifically optimized for search. With the SGE updates expected to continue to impact search results, the best way to stay ahead is by focusing on strong user focused content and detailed product page optimizations.” 

– Kellie Daley, SEO Sr. Specialist at Tinuiti

Navigating the Clash of Trends

One of the most interesting aspects of the generative AI trend in search is that it appears to be in direct opposition to other recent trends.

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One of the ways Google has historically evaluated the efficacy of its search ranking systems is through the manual review of quality raters. In their quality rater guidelines, raters were instructed to review for things like expertise, authority, and trustworthiness (EAT) in results to determine if Google results are providing users the information they deserve. 

In 2022, Google updated their search guidelines to include another ‘e’ in the form of experience (EEAT). In their words, Google wanted to better assess if the content a user was consuming was created by someone with, “a degree of experience, such as with actual use of a product, having actually visited a place or communicating what a person has experienced. There are some situations where really what you value most is content produced by someone who has firsthand, life experience on the topic at hand.” 

Generative AI results, while cutting-edge technology and wildly impressive in some cases, stand in direct opposition to the principles of E-E-A-T. That’s not to say that there’s no room for both in search, but Google will have to determine what it thinks users value more between these competing trends. The slow adoption of SGE could be an indication that a preference for human experience, expertise, authority, and trust is winning round one in this fight. 

Along these lines, Google is also diversifying its search results to cater to the format in which users get their information. This takes the form of their Perspectives Filter. Also announced at Google I/O 2023, the perspectives filter incorporates more video, image, and discussion board posts from places like TikTok, YouTube, Reddit, and Quora. Once again, this trend shows the emphasis and value searchers place on experience and perspective. Users value individual experience over the impersonal conveyance of information. AI will never have these two things, even if it can provide a convincing imitation.

The current iteration of SGE seems to go too far in dismissing these trends in favor of generative AI. It’s an interesting challenge Google faces. If they don’t determine the prevailing trend correctly, veering too far in one direction can push more market share to ChatGPT or platforms like YouTube and TikTok.

Final Thoughts

The range of outcomes remains broad and fascinating for SGE. We can see this developing in different ways, and prognostication offers little value, but it’s invaluable to know the potential outcomes and prepare for as many of them as possible.

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It’s critical that you or your search agency be interacting and experimenting with SGE because:

  • The format and results will most likely continue to see significant changes
  • This space moves quickly and it’s easy to fall behind
  • Google may fix all of the issues with SGE and decide to push it live, changing the landscape of search overnight
  • SGE experiments could inform other AI elements incorporated into the search experience

Ultimately, optimizing for the specific SGE experience we see now is less important because we know it will inevitably continue changing. We see more value in recognizing the trends and problems Google is trying to solve with this technology. With how quickly this space moves, any specifics mentioned in this article could be outdated in a week. That’s why focusing on intention and process is important at this stage of the game.

By understanding the future needs and wants SGE is attempting to address, we can help you future-proof your search strategies as much as possible. To some extent we’re always at the whims of the algorithm, but by maintaining a user-centric approach, you can make your customers happy, regardless of how they find you.

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How to create editorial guidelines that are useful + template

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How to create editorial guidelines that are useful + template

Before diving in to all things editorial guidelines, a quick introduction. I head up the content team here at Optimizely. I’m responsible for developing our content strategy and ensuring this aligns to our key business goals.

Here I’ll take you through the process we used to create new editorial guidelines; things that worked well and tackle some of the challenges that come with any good multi – stakeholder project, share some examples and leave you with a template you can use to set your own content standards.

What are editorial guidelines?

Editorial guidelines are a set of standards for any/all content contributors, etc. etc. This most often includes guidance on brand, tone of voice, grammar and style, your core content principles and the types of content you want to produce.

Editorial guidelines are a core component of any good content strategy and can help marketers achieve the following in their content creation process:

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  • Consistency: All content produced, regardless of who is creating it, maintains a consistent tone of voice and style, helping strengthen brand image and making it easier for your audience to recognize your company’s content  
  • Quality Control: Serves as a ‘North Star’ for content quality, drawing a line in the sand to communicate the standard of content we want to produce 
  • Boosts SEO efforts: Ensures content creation aligns with SEO efforts, improving company visibility and increasing traffic 
  • Efficiency: With clear guidelines in place, content creators – external and internal – can work more efficiently as they have a clear understanding of what is expected of them 

Examples of editorial guidelines

There are some great examples of editorial guidelines out there to help you get started.

Here are a few I used: 

1. Editorial Values and Standards, the BBC

 

Ah, the Beeb. This really helped me channel my inner journalist and learn from the folks that built the foundation for free quality journalism. 

How to create editorial guidelines, Pepperland Marketing

pepperlandmarketingblogpostoneditorialguidelines

After taking a more big picture view I recognized needed more focused guidance on the step by step of creating editorial guidelines.

I really liked the content the good folks at Pepperland Marketing have created, including a free template – thanks guys! – and in part what inspired me to create our own free template as a way of sharing learnings and helping others quickstart the process of creating their own guidelines.

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3. Writing guidelines for the role of AI in your newsroom?… Nieman Lab

NiemanLabsguidanceonroleofaiinyournewsroom

As well as provide guidance on content quality and the content creation process, I wanted to tackle the thorny topic of AI in our editorial guidelines. Specifically, to give content creators a steer on ‘fair’ use of AI when creating content, to ensure creators get to benefit from the amazing power of these tools, but also that content is not created 100% by AI and help them understand why we feel that contravenes our core content principles of content quality. 

So, to learn more I devoured this fascinating article, sourcing guidance from major media outlets around the world. I know things change very quickly when it comes to AI, but I highly encourage reading this and taking inspiration from how these media outlets are tackling this topic. 

Learn more: The Marketer’s Guide to AI-generated content

Why did we decide to create editorial guidelines?

1. Aligning content creators to a clear vision and process

Optimizely as a business has undergone a huge transformation over the last 3 years, going through rapid acquisition and all the joys and frustrations that can bring. As a content team, we quickly recognized the need to create a set of clear and engaging guidelines that helps content creators understand how and where they can contribute, and gave a clear process to follow when submitting a content idea for consideration. 

2. Reinvigorated approach to brand and content 

As a brand Optimizely is also going through a brand evolution – moving from a more formal, considered tone of voice to one that’s much more approachable, down to earth and not afraid to use humor, different in content and execution. 

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See, our latest CMS campaign creative:

Mock ups of Optimizely CMS campaign creative

It’s pretty out there in terms of creative and messaging. It’s an ad campaign that’s designed to capture attention yes, but also – to demonstrate our abilities as a marketing team to create this type of campaign that is normally reserved for other more quote unquote creative industries. 

We wanted to give guidance to fellow content creators outside the team on how they can also create content that embraces this evolved tone of voice, while at the same time ensuring content adheres to our brand guidelines.

3. Streamline content creation process

Like many global enterprises we have many different content creators, working across different time zones and locations. Documenting a set of guidelines and making them easily available helps content creators quickly understand our content goals, the types of content we want to create and why. It would free up content team time spent with individual contributors reviewing and editing submissions, and would ensure creation and optimization aligns to broader content & business goals.

It was also clear that we needed to document a process for submitting content ideas, so we made sure to include this in the guidelines themselves to make it easy and accessible for all contributors. 

4. 2023 retrospective priority 

As a content team we regularly review our content strategy and processes to ensure we’re operating as efficiently as possible.

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In our last retrospective. I asked my team ‘what was the one thing I could do as a manager to help them be more impactful in their role?’

Editorial guidelines was the number 1 item on their list. 

So off we went… 

What we did

  • Defined a discrete scope of work for the first version of the editorial guidelines, focusing on the Blog and Resources section of the website. This is where the content team spends most of its time and so has most involvement in the content creation process. Also where the most challenging bottlenecks have been in the past
  • Research. Reviewed what was out there, got my hands on a few free templates and assembled a framework to create a first version for inputs and feedback 
  • Asked content community – I put a few questions out to my network on LinkedIn on the topic of content guidelines and content strategy, seeking to get input and guidance from smart marketers.  

linkedinpostoneditorialguidelines

Combining two of my great passions in life – content strategy and Arrested Development – in one LinkedIn post (Feb 2024)

  • Invited feedback: Over the course of a few weekswe invited collaborators to comment in a shared doc as a way of taking iterative feedback, getting ideas for the next scope of work, and also – bringing people on the journey of creating the guidelines. Look at all those reviewers! Doing this within our Content Marketing Platform (CMP) ensured that all that feedback was captured in one place, and that we could manage the process clearly, step by step:

Optimizelycmpscreenshotofeditorialguidelines

Look at all those collaborators! Thanks guys! And all of those beautiful ticks, so satisfying. So glad I could crop out the total outstanding tasks for this screen grab too (Source – Optimizely CMP) 

  • Updated content workflow: Now we have clear, documented guidance in place, we’ve included this as a step – the first step – in the workflow used for blog post creation: 

Optimizely CMP screenshot of editorial guideline review

Source: Optimizely CMP

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Results

It’s early days but we’re already seeing more engagement with the content creation process, especially amongst the teams involved in building the guidelines (which was part of the rationale in the first place :))

Screenshot of teams message editorial guidelines

Source: My Teams chat 

It’s inspired teams to think differently about the types of content we want to produce going forwards – for the blog and beyond.

I’d also say it’s boosted team morale and collaboration, helping different teams work together on shared goals to produce better quality work.

What’s next?

We’re busy planning wider communication of the editorial guidelines beyond marketing. We’ve kept the original draft and regularly share this with existing and potential collaborators for ongoing commentary, ideas and feedback.

Creating guidelines has also sparked discussion about the types of briefs and templates we want and need to create in CMP to support creating different assets. Finding the right balance between creative approach and using templates to scale content production is key. 

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We’ll review these guidelines on a quarterly basis and evolve as needed, adding new formats and channels as we go.

Key takeaways

  • Editorial guidelines are a useful way to guide content creators as part of your overall content strategy
  • Taking the time to do research upfront can help accelerate seemingly complex projects. Don’t be afraid to ask your community for inputs and advice as you create
  • Keep the scope small at first rather than trying to align everything all at once. Test and learn as you go
  • Work with stakeholders to build guidelines from the ground up to ensure you create a framework that is useful, relevant and used

And lastly, here’s that free template we created to help you build or evolve your own editorial guidelines!

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