MARKETING
7 Neuro Writing Tactics to Get Inside the Minds of Your Audience
Joe Sugarman nails the essence of the written word’s power in marketing: “A mental process … for the purpose of selling.”
I’ll shorten it: “mental … selling” – getting inside users’ heads to turn them into leads and motivate them to take an action.
As content marketers, your tool to accomplish that is engaging and persuasive language. Using words, you use your art to influence your audience’s minds and help you get results.
What is neuro copywriting?
Neuro copywriting is the process of crafting a marketing text to appeal to human psychology, thus influencing engagement and motivation to learn more and purchase.
Create content that appeals to human psychology and better motivates your audience, says @WritingBreeze via @CMIContent. Click To Tweet
It refers to mental hacks included in your content to compel the audience to act. The addition of tiny elements – odd numbers, particular words, formatting tricks – hook users and make them stay with you.
Neuro copywriting has nothing to do with manipulation. While it can relate to natural-language processing communication techniques like anchoring and mirroring, it’s more about the application of concrete, actionable writing techniques. Let’s look at seven ways to do this.
1. Use 2 numbers in headings
The brain is wired for numbers, which explains why people love listicles so much. Numbers can make the content easier to digest, tricking the brain into assuming it’s more efficient to consume. Your audience’s brains see listicles as cheat sheets to scan and get the info they need.
Numbers also provide order to chaos. They help content consumers see and reach the end goal and be rewarded by a dopamine release.
Using numbers in headlines provides order to chaos, says @WritingBreeze via @CMIContent. Click To Tweet
To double the effect, use two numbers in a headline. The first number invites audiences to read, while the second answers the what’s-in-it-for-me question. This example from HubSpot – 11 Conversion Copywriting Tips That Grew Our Revenue by 240%, According to Lately’s CEO – uses two numbers.
The first number – 11 – sparks interest from the audience who wants to learn those tips. The second number – 240% – tells the audience what those tips have helped the company Lately gain.
TIP: Understand the psychology behind odd and even numbers. Even-numbered lists look friendlier and imply something didn’t get mentioned, encouraging the brain to find out that “something.” Odd numbers are more thought-provoking: “11 tips? Why did they choose such an odd number? That 11th tip must be interesting.”
2. Add beneficial adjectives
Beneficial adjectives in headings and subheads explain why your content is worth their attention.
Writers use many beneficial adjectives – new, free, unique, quick, exclusive, cost-effective, etc. But here’s the kicker: Readers see those words so many times in the content, that they think, “Yeah, of course. Everyone says it.”
So, here’s a neuro copywriting tactic to replace this ubiquity objection: Combine two rarely matched beneficial adjectives in headings.
Combine two rarely matched beneficial adjectives in headings, says @WritingBreeze via @CMIContent. Click To Tweet
Ensure both adjectives relate to a noun and appeal to the reader’s emotions, such as:
- A Practical, No-Nonsense Guide To Earning Passive Income Online
- The Best Free Business Plan Template For Individual Sales Reps
- 35 Cheap and Ingenious Ways to Have the Best Classroom Ever
3. Ask questions
Given people usually scan content online to ascertain if it’s worth their time, pay precise attention to your subheads. Use them to ask a question.
I do this on my services page – Need a Writer for Your Blog or Marketing Content? The next subheading gives the answer – How I Can Help You.
Questions use the social instinct – the brain’s built-in mechanism to assume what others know, want, and feel:
Questions clarify what the audience will learn when reading. They can spark curiosity in the audience who wants to see if the answer is something they don’t know. It can appeal to a kind of fear of missing out (FOMO). They continue reading to ensure they haven’t missed anything.
TIP: Don’t limit questions to headlines. Add relevant questions in proper places throughout your content to grab a reader’s attention and interest.
4. Format headlines as quotes
The second neuro copywriting tip for headlines and subheads is to make them a quote. Take a sentence from your text and format it as a quote, or take quotes from industry experts if they fit the context.
Why does this trick work? Quotation marks signal expertise, authoritativeness, and trustworthiness (EAT) – attributes that both audiences and Google appreciate.
This neuro writing tactic works with headings in case studies, press releases, and blog articles:
- ‘I Tried These Top 10 Proposal Software, So You Didn’t Have To’
- ‘Trust yourself and take your time’ – Maria Meireles
- ‘The One-Page Document We Use to Plan Our Blog Posts’ [PODCAST]
Note: AP Style uses single quotes in headlines.
5. Use the Socratic method
The Socratic method is an argumentative dialogue between individuals asking questions to stimulate critical thinking.
As you can guess from the name, this conversational technique belongs to the ancient Greek philosopher Socrates. He used it to engage students in communication. In content writing, you can use this method in your introductions to hook readers, as Barbara Sturm did in this Smart Blogger article: “Wondering how to become an editor? Need guidance on mapping out your new career path?”
Ideally, you should ask three questions because the brain grasps three the best – numbers, colors, fonts, statements, etc. It becomes more challenging to focus and remember beyond the three.
Use the Socratic method in your intros: Ask three questions, says @WritingBreeze via @CMIContent. Click To Tweet
I bet you heard about the Rule of Three in writing. As Brian Clark explains: “If you want something stuck in someone’s head, put it in a sequence of three.”
Besides posing three questions, try a modern version of the Socratic method: Give readers three statements they will agree with. Nodding at your words gives them subconscious proof you understand their problem and can provide a solution.
Brian Dean uses the statement technique in this intro: “So, if you’re looking for: More traffic. More leads. More Sales. Then you’ll love the actionable techniques in this guide.”
6. Write with power and sensory words
As Smart Blogger shares, “Power words are persuasive, descriptive words that trigger a positive or negative emotional response. They can make us feel scared, encouraged, aroused, angry, greedy, safe, or curious.”
Power words push your audience in the direction you want them to follow. The active verbs and descriptive adjectives indicate, explain, and add action to your content.
This example from the Content Marketing Institute’s consulting services page uses many powerful phrases – let’s set up, figure out, and put together. It also starts each bullet with active verbs – educate, consult, assist, audit, provide, and conduct.
Sensory details in your content also matter. Sensory language appeals to five physical senses – helping readers see, hear, smell, taste, or touch your message. Use them throughout your content. Here are some ways to incorporate sensory details into headlines:
- 5 Tips for Turning Drab Information Into a Tantalizing Tutorial
- How To Avoid Using Cringeworthy Stock Photos in Your Content
- 12 Expert-Vetted Sample Business Plans to Help You Write Your Own
On HubSpot’s marketing services page, they scatter sensory-type words throughout – tough, juggling, stuck, scattered, lackluster, and fussing.
Why are sensory words so effective? Why do they captivate customers so much?
The human brain processes sensory words differently than ordinary ones. They activate the somatosensory cortex, which recognizes those words more quickly. In plain English, the brain processes non-sensory words as text. With sensory language, it processes scenes.
When painting scenes in a reader’s imagination, they experience your words as if they are in your story. Such content is your surefire way to stand out in the sea of grey, same-sound voices and influence the desire to take an action.
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7. Consider negative language
Aside from the FOMO seemingly mentioned in every second guide, fear of failure, loss, looking stupid, etc., often come into play in your audience’s minds. Fear is a primal human motivator. It triggers your audience to act. That’s why it can be your ally in persuasive content.
Use negative language in the content’s headings and intros. In this CMI article, the phrases “ban” and “right now” in the headline – Ban These Words and Phrases From Your Communications Right Now (an A-to-Y Guide) – could instill fear in the reader.
When people read negative words, such as damaging, idiot, crash, stuck, devious, fail, miss, ban, and never, they get confused, feel uncomfortable, and begin to worry, even if subconsciously. Here are three negative headlines based on three types of fear, as noted in the parentheses:
- That’s Why Your Blog Will Never Succeed (fear of failure)
- How to Network at Conferences If You’re Not an Extravert (fear of rejection)
- Are You Damaging Your Content With These 11 Mistakes? (fear of inadequacy)
Use your brain to get to theirs
Neuro writing applies language patterns to create persuasive, brain-friendly content. Write with human psychology in mind – and you’ll engage audiences, win their trust, and motivate them to choose your content and your brand.
It’s time to take these seven tricks to jump inside your audience’s heads and take your content marketing to the next level.
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Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
YouTube Ad Specs, Sizes, and Examples [2024 Update]
Introduction
With billions of users each month, YouTube is the world’s second largest search engine and top website for video content. This makes it a great place for advertising. To succeed, advertisers need to follow the correct YouTube ad specifications. These rules help your ad reach more viewers, increasing the chance of gaining new customers and boosting brand awareness.
Types of YouTube Ads
Video Ads
- Description: These play before, during, or after a YouTube video on computers or mobile devices.
- Types:
- In-stream ads: Can be skippable or non-skippable.
- Bumper ads: Non-skippable, short ads that play before, during, or after a video.
Display Ads
- Description: These appear in different spots on YouTube and usually use text or static images.
- Note: YouTube does not support display image ads directly on its app, but these can be targeted to YouTube.com through Google Display Network (GDN).
Companion Banners
- Description: Appears to the right of the YouTube player on desktop.
- Requirement: Must be purchased alongside In-stream ads, Bumper ads, or In-feed ads.
In-feed Ads
- Description: Resemble videos with images, headlines, and text. They link to a public or unlisted YouTube video.
Outstream Ads
- Description: Mobile-only video ads that play outside of YouTube, on websites and apps within the Google video partner network.
Masthead Ads
- Description: Premium, high-visibility banner ads displayed at the top of the YouTube homepage for both desktop and mobile users.
YouTube Ad Specs by Type
Skippable In-stream Video Ads
- Placement: Before, during, or after a YouTube video.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Action: 15-20 seconds
Non-skippable In-stream Video Ads
- Description: Must be watched completely before the main video.
- Length: 15 seconds (or 20 seconds in certain markets).
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
Bumper Ads
- Length: Maximum 6 seconds.
- File Format: MP4, Quicktime, AVI, ASF, Windows Media, or MPEG.
- Resolution:
- Horizontal: 640 x 360px
- Vertical: 480 x 360px
In-feed Ads
- Description: Show alongside YouTube content, like search results or the Home feed.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Headline/Description:
- Headline: Up to 2 lines, 40 characters per line
- Description: Up to 2 lines, 35 characters per line
Display Ads
- Description: Static images or animated media that appear on YouTube next to video suggestions, in search results, or on the homepage.
- Image Size: 300×60 pixels.
- File Type: GIF, JPG, PNG.
- File Size: Max 150KB.
- Max Animation Length: 30 seconds.
Outstream Ads
- Description: Mobile-only video ads that appear on websites and apps within the Google video partner network, not on YouTube itself.
- Logo Specs:
- Square: 1:1 (200 x 200px).
- File Type: JPG, GIF, PNG.
- Max Size: 200KB.
Masthead Ads
- Description: High-visibility ads at the top of the YouTube homepage.
- Resolution: 1920 x 1080 or higher.
- File Type: JPG or PNG (without transparency).
Conclusion
YouTube offers a variety of ad formats to reach audiences effectively in 2024. Whether you want to build brand awareness, drive conversions, or target specific demographics, YouTube provides a dynamic platform for your advertising needs. Always follow Google’s advertising policies and the technical ad specs to ensure your ads perform their best. Ready to start using YouTube ads? Contact us today to get started!
MARKETING
Why We Are Always ‘Clicking to Buy’, According to Psychologists
Amazon pillows.
MARKETING
A deeper dive into data, personalization and Copilots
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.
To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.
Dig deeper: Salesforce piles on the Einstein Copilots
Salesforce’s evolving architecture
It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?
“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”
Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”
That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.
“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.
Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”
Let’s learn more about Einstein Copilot
“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.
For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”
Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”
It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”
What’s new about Einstein Personalization
Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?
“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”
Finally, trust
One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.
“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”
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