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Post-Pandemic Travel Marketing: What Now?



Going International: 15 SEO Steps for a Successful Expansion

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.

As borders reopen and travel resumes, the stakes to make up for the time and revenue lost in 2020 and 2021 have never been higher. For many travel and hospitality organizations, there’s no question about it – the 2022-23 season must be a success.

The good news is that hope is firmly on the horizon. US Travel’s latest data shows that, for the first time since the pandemic began, travel spending was above 2019 levels by 3%. While nearly 60% of US travelers note that rising gas prices will impact their upcoming travel decisions, more than a quarter plan to spend more money on vacations this summer than in 2019.

We still live in uncertain times, especially with increasing costs in almost every industry a big concern for consumers. But for travel and tourism brands, now is the time to push forward with recovery and work with customers who, after two long years, are looking to finally take a trip away from home.

Following many near-complete strategy and product pivots of 2020, there’s plenty that travel and tourism brands can be doing with their marketing to support their own long-term success.

Anticipating consumer needs and concerns

One of the biggest changes that many travel and tourism brands have seen over the past year is a longer consumer buying cycle. Where customers may have been ready to book a flight, hotel, or tour experience with very little research before 2020, that’s no longer the case.

Instead, customers are taking their time deciding whether or not travel is safe, affordable, and accessible for them and their families. This has ultimately led to lengthier waits for travel companies as customers move down the sales funnel.

But as a travel business, part of your role has always been to reassure customers that their experience will be what they’re looking for. The biggest difference now is in anticipating and responding to new fears that have arisen in the past two years around travel safety.

Educational tour company Context Travel has seen this attitude change firsthand, and found success through adjusting their marketing strategy accordingly.

“We’re getting in front of travelers much higher up the funnel to gain trust by creating and sharing compelling content for people who are just dipping their toes back into travel”, says Director of Marketing, Ali Murphy. “This is a big shift from pre-pandemic, when we focused our marketing efforts on capturing people who were ready to buy a tour.”

Acknowledging the fear

You’ve likely spent the majority of the past two years continually adjusting your marketing strategy — and now isn’t the time to stop. While there may be some trepidation from consumers around travel picking back up, tourism and hospitality brands must acknowledge and accept these fears rather than turning a blind eye to them. This is where you need to think like your customers and alter your search marketing approach.

What is the data telling you? Instead of looking for large group tours, are your customers more likely to be interested in smaller, private tours with just their family group? Or are outdoor-based activities becoming the most-viewed pages on your site?

These are also the pages on your site that you might want to consider prioritizing in an SEO refresh. Consider whether the consumer landscape matches existing messaging and keyword strategy. If not, now might be the right time to find some copy and content resources to give those pages a re-write more consistent with current strategy and offerings.

There’s a good chance that your customers will be prioritizing different aspects of their experience for the foreseeable future, so it’s up to you to meet those needs. Instead of backing away from marketing your products and services, promote private accommodation, outdoor adventures, and a more people-concious travel experience.

Embracing new opportunities in search

Going after a whole new set of experiences in your search strategy is one thing, but travel brands should also be keeping tabs on what new features in search itself can be leveraged for their benefit. Mobile-first marketing is on the rise and your travel brand needs to be front and center.

You may not immediately think of TikTok as part of your search marketing plan, but we’ve all seen YouTube videos and tweets appearing in search results over the years, and TikTok content is finally making its way into SERPs as well.

While social content should still be focused on your primary channel audiences (aka the people that are actually seeing the content on its intended platform), there are plenty of benefits to be gained if your content can rank in traditional search results. When you’re working on your social strategy and planning for new content creation, keep this in mind as you optimize your videos later on (or loop in your brand team to tackle this across silos!)

This is just as applicable for in-destination brands offering consumers dinner, a night out, or an activity, as it is the destination marketing organization (DMO) marketing the destination itself. Social-as-search allows brands and organizations to actually influence the discovery phase, not just the decision-making phase of the consumer buying journey.

According to a recent study from TikTok, 49% of its users use the platform for discovering something new, and are 1.5 times more likely to immediately go out and purchase what they have discovered compared to other platforms. The opportunity to rank for high intent keywords, especially driven around experiential and food/beverage activities, with consumer proof in places like TikTok is a virtually untapped opportunity for brands across the board.

For many tourism brands, these opportunities simply didn’t exist in a pre-pandemic world. Yet many of the biggest companies are still refraining from embracing them. To stay competitive and attract both US-based and overseas customers, now is the time to jump on these opportunities before everyone else.

Leveraging existing marketing channels for conversion

At this point, we should all know that marketing channels work best when we think of them as complementary, rather than silos. “Always-on” marketing means that customers have access to brands 24/7, every day of the year. Because of that, they’re interacting with brand content across multiple platforms — from ads, to social media, to search results, to emails.

Travel consumers have always been a multi-platform, multi-stage audience. But the lengthening of the sales process means that securing a conversion after several touch points has become even more difficult for this industry. If your travel or tourism brand wasn’t already working to leverage different channels at once, now is the time.

Search is certainly still a long game when it comes to digital marketing, but it’s also one of the most trusted avenues out there. When you’re working on new content that can benefit you in six to 12 months, go back to thinking about your customers’ fears and needs first. How can you answer those questions and concerns better than your competitors?

From there, echo that content across other platforms. While you wait for the SERPs to catch up, get in front of your audience with additional messaging, proof points, and content that amplifies why to buy, why to visit, and why to trust your brand (user generated content is a great avenue for this). Search is undoubtedly important, but it is not the only channel that your consumer base is going to interact with on their path to purchase. Think about each channel as a unique opportunity to engage your audience and where they might be in the buying and consideration cycle when they encounter it.

For example, if a consumer is searching for content related to “best things to do in Costa Rica”, and your brand is well-positioned to answer that question through search, it might also be worth trying to get that user to sign up for your newsletter with Costa Rica travel tips, follow you on social media for local restaurant recommendations, and retarget with ads to re-engage them later in the buying cycle. Treat search as an entry point — not the only point — of opportunity and build your other channels as amplifiers.

This concept of social-as-search is also a great way to familiarize your brand to consumers. Almost no space on TikTok is as saturated as travel, and yet one airline manages to stand out for terms like “rating airlines” and “european travel”: Air Baltic.

@airbaltic it do be like that 🥲 #airline #cabincrew #airBaltic #okayletsgo ♬ Okaaay lets go – Sarah Vilard

It’s not hard to see why. Their personality-driven content is relatable, humor-forward, and draws in viewers while educating consumers in the crowded low cost carrier space about their crew, destinations, and air frames.

Accepting changes within the travel industry as a whole

Instead of burying your head in the sand and thinking about the negative impacts, make travel industry changes part of your marketing campaigns. For instance, with non-refundable travel becoming a thing of the past, being more flexible with customers after they book isn’t going to land you more business. Letting them know their options ahead of time, though, can make you stand out. is a great example of this. Their 2021 “revenge travel” campaign perfectly highlighted their understanding of customer concerns around making reservations: that may need to be changed or canceled last-minute. Instead of assuming that they could return to a point of non-refundable travel, their marketing fully acknowledged these customer pain points and made their position clear (with obvious dramatic humor), and favorable, for consumers looking to travel with flexibility.

Customers are ready for travel, and brands that embrace this “moment” and make it memorable are prepared to win. Brands that are prepared to go the extra distance will win favor with eager consumers, and brands that are simply meeting expectations will be seen as doing the bare minimum. The opportunity is in the “memorable”.

“Experiences sell way more than [traditional] products. Even more so in the hospitality industry. There are hundreds of hotels selling the same plans and accommodations as we are. So what makes us so special? Added value. Feeling. Belonging. Unique experiences. The most loyal clients buy that ‘special something’ that a product makes them feel rather than the product itself,” saya Ella Bencosme, Sales & Marketing Coordinator for the Holiday Inn Resort Aruba.

This is also a good time to make your reviews work for you as a marketing tactic. Many of your prospective customers will be looking for reviews that call out some of these widespread industry changes, like flexible change policies, hygiene standards, general safety, linens and laundering, contact with other guests, and the ability to “go private”.

Whether you like it or not, how you respond matters and your audience is watching. Customer reviews have always been a fundamental part of the travel and hospitality industry, and this has only become of increased importance in recent years. Stay on top of reading and responding to your reviews, particularly from those who may not have had a good experience. If you need just one more reason to put stock in the user experience, think of the visibility that Google reviews, and OTAs like Expedia and Trip Advisor, have in the SERP.

Brand guarantees are not enough to satisfy consumers. Instead, hearing and reading recent first-hand accounts of travel experiences from customers just like themselves will continue to be a significant deciding factor for many people.

In conclusion

Tourism and hospitality have changed — probably forever. Travel expectations that the pandemic introduced will not be easily walked back. In a post-pandemic world, travel brands must adjust their marketing strategies to align with new consumer needs, expectations, and fears. Embracing and leveraging new forms of search marketing, while continuing to build a reputable and consistent brand in the eyes of travel-cautious consumers is the only way to succeed.

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Five questions for our new CMO, Shafqat Islam



Five questions for our new CMO, Shafqat Islam

Alex Atzberger: Now that you’ve stepped into the CMO role, what are you looking forward to?   

Shafqat Islam: It’s amazing to take on this role at both a category creator and leader. How many brands can be a leader in almost every category–think Experimentation and CMS–that we play in?  

And we have so much to look forward to and build on. We have an exceptional team of marketing leaders and practitioners. They are fiercely intelligent, optimistic, and care deeply about what our products can *do* for our customers. Not just for the people who will encounter the marketing, retail, and product experiences that we support, but for the people who build them. As somebody who has both built products and been deeply immersed in marketing, I love the perspective that our team has.  

Alex Atzberger: What makes Optimizely unique?   

Shafqat Islam: First off, we’re category creators in experimentation and content management, both CMS and CMP. Marketers know this, and analysts know it, as something like 7 major analyst reports will tell you.  

Martech is a crowded field, so it’s true that there are a lot of firms whose territory overlaps with some of ours. But show me another company that can handle the entire content lifecycle like we can. Or show me another company that can do both feature flagging and experimentation.  

We also have a legendary legacy in the martech world. Before I joined, I knew that A/B testing and Optimizely were synonymous, and that the company’s roots go all the way back to the origins of the practice. And that’s something that is like common folklore in marketing and technology.  

And more than anything, the 1500 people who work here are world-class. 

Alex Atzberger: Being a CMO talking to other CMOs and marketing leaders is an advantage. You know the customer. But you’ve also built tech products. How does that affect your work now?  

Shafqat Islam: I’ve spent the majority of my adult life building products for marketers. So I’ve been lucky to spend so much time talking to CMOs and marketers in almost every type of company all over the world. As the founder/CEO of Welcome, my approach was to solve marketer challenges by building products. But now as CMO, I get to use the products we build.  

We’re practitioners of all of our own solutions, so in addition to the natural empathy I have for marketers, I am also close to the job’s unique challenges every day. There’s nothing like that to keep you sharp and keep you close to the customer.  

As a product builder, I knew we must always speak to business outcomes. But as CMO, I love that we aren’t just talking about the solutions – we’re living them, too.  

Because I was an entrepreneur for so long, I also bring another unique view – my willingness to take smart risks. I love to try things, even if (especially if?) the results are sometimes surprising. When it comes to experimentation, there are no failures, only learnings. 

Alex Atzberger: What are the biggest challenges you’re hearing from our customers, current and future?  

Shafqat Islam: Growth, especially given how tough it is out there for so many industries. The stakes are very high when it comes to creating experiences that will win and retain customers. That’s what all of our customers–especially the retail heavyweights-are thinking about.  

And marketing and technology leaders need to do this with leaner budgets. Efficiency matters a lot right now, and that means not only reducing the costs you can see, like the price tag attached to software, but also the costs you can’t see right away, like how much time and money it takes to manage a set of solutions. With that said, in tough times, I think the strongest brands can not just survive but also thrive. I also think when others are fearful, that may be the time to invest aggressively. 

And in the background of all this, there is still the ever-expanding list of customer touchpoints. This is simultaneously an exciting challenge for marketers and an exciting opportunity. More data means more effective storytelling– if you can use it right.

I also hear marketers when they say there’s a need for a shared space for collaboration among us. The role of the marketer is expansive, and it’s only getting more complicated. Building a community where we can come together and appreciate our shared goals is difficult, but I’m optimistic that we’re moving in the right direction.  

Alex Atzberger: What is next in our space? What will marketing and technology leaders be talking about six months from now?  

Shafqat Islam: Looking around now, it’s clear that 2023 will be the year that AI-generated content goes mainstream. We’re just starting to see the uses and the consequences of this. There’s already buzz about ChatGPT and its capabilities, and platforms are already making space to integrate AI functionality into their offerings. It could be an exciting way for users to become better equipped to create and share high-quality content.  

Customers also have gotten very used to personalization. Every screen they see daily is personalized, whether it’s their Netflix account or social feeds. So, when I see a site that isn’t personalized, I kind of scratch my head and wonder, why? With personalization now the norm, expectations for digital creators are sky-high.

Read the official press release.

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What to Consider When Choosing a Brand Ambassador for Your Social Media Campaign



What to Consider When Choosing a Brand Ambassador for Your Social Media Campaign

Want to maximize the potential of your social media campaign? Then you must ensure to choose the right brand ambassador for the job. Having a good ambassador will increase your social media reach and boost sales. But, selecting the best ambassador can be tricky.

This guide will show you the key steps to consider when selecting the perfect brand ambassador for your social media campaign. From assessing their influence to ensuring their content matches your brand’s mission. This guide will give you the insights you need to make the right decision.

Understanding the role of a brand ambassador

A brand ambassador acts as a company representative, promoting the brand’s products to a specific audience. They are selected for their influence and ability to communicate the brand’s message. Their primary goal is to increase brand awareness and engagement with the audience.

To achieve this, an ambassador shares the brand’s message and builds connections with the target audience. They help to establish trust and credibility for the brand by personally endorsing it through their own experiences. Also, they provide valuable feedback to the company, allowing for product improvements.

Tips for choosing the right ambassador for your social media campaign

1) Assess the credibility and influence of potential ambassadors.

One of the first steps is to ensure they have a very active social media presence. Make sure they have many followers and a high engagement rate. Check the number of followers they have and the type of posts they share. This will give you a good idea of the content they generate and let you know if they are a good fit for your campaign.

Make sure their posts are relevant and appropriate for your brand. If their content is not a good fit, you may want to reconsider hiring them for your campaign. This is important if your brand has a particular message you wish to convey to your audience. If their content is not in line with your brand’s values, it could have a negative effect on your brand’s image.

2) Analyze the compatibility between the ambassador’s content and your brand’s mission.

It’s common to think that a famous ambassador would be a good fit for your campaign. But if their content is not in line with your brand, they are not an option. You may want to go further and check the interaction between their posts and followers. If the interaction is very high and followers actively participate, this is a good indicator of the quality of the ambassador. This will show how much impact the ambassador has among their followers. The interaction of the followers with the ambassador’s posts is important, as it is a good way for them to get to know your brand better.

3) Make sure the ambassador is present on the right social networks.

If your brand uses more than one type of social media, you should ensure the ambassador is present on them. You can choose an ambassador who is active on most of the major social networks. But, you must ensure they have an appropriate presence on each platform.

For example, it may not be a good idea to select an ambassador who is primarily active on Instagram for a Facebook-centric campaign. Remember that followers on each platform are different, and it’s important to reach your desired audience. If the ambassador you choose is present on the right social media platform, it will be easier for them to reach your audience.

4) Set expectations and establish the terms of the partnership.

Once you have selected an ambassador and they have agreed to collaborate with your brand, set the terms of the collaboration. Set clear expectations and tell the ambassador precisely what you want them to do. This includes specifying the type of content that should be posted. It is also important to outline the kind of connection that should be fostered between their followers and your company.

Also, be sure to establish payment terms and any other essential partnership details. For example, if you want the ambassador to promote your brand at a specific event, let them know so they can prepare.

5) Consider brand ambassadors who have experience participating in events.

A brand ambassador with experience working at events and comfortable interacting with customers can be a valuable asset to your campaign. They will be able to promote your brand and products at events and help to build a positive image for your company.

Find a brand ambassador who is professional and comfortable in a high-energy environment. This will ensure they can effectively represent your brand and engage with customers at events. Hire an event staffing agency to ensure the event runs smoothly and let brand ambassadors focus on promoting the brand and connecting with the audience.

6) Complete the selection and onboarding process

Make sure you select an available ambassador with the right skills for your campaign. Verify that the ambassador’s availability matches your campaign schedule.

It’s a good idea to start interacting with the ambassador on social media. It will help you establish a strong relationship, making promoting your brand more accessible. Show the audience that they have rallied behind your brand and thank them for their support.

7) Follow-up and evaluation of the ambassador’s success

Once the campaign is over, follow up with the ambassador to test its success. Ask the ambassador if your promotion has been effective and get their feedback on the campaign. This is an excellent way to improve your campaign the next time you run it. It will also help you identify areas where you can improve your social media strategy.

You can test the success of your social media campaign by looking at three main factors: reach, engagement, and conversions. By considering these factors, you can determine the success of your social media campaign. Also, you can identify any areas that need improvement.


Brands use brand ambassadors to increase engagement and sales of their products. An ambassador has a large following and regularly interacts with your audience. When selecting an ambassador, consider factors such as their social media presence and the ability to communicate your brand’s message. Taking the time to choose the proper brand ambassador will ensure the success of your social media campaign.

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Content Operations Framework: How To Build One



Content Operations Framework: How To Build One

More and more marketers of all ilk – inbound, outbound, social, digital, content, brand – are asked to add content operations to their list of responsibilities.

You must get your arms around:

  • Who is involved (and, I mean, every who) in content creation
  • How content is created
  • What content is created by whom
  • Where content is conceived, created, and stored
  • When and how long it takes for content to happen
  • Why content is created (the driving forces behind content creation)
  • What kinds of content does the audience want
  • How to build a framework to bring order and structure to all of this

The evolving expectations mean content marketers can no longer focus only on the output of their efforts. They must now also consider, construct, implement, and administer the framework for content operations within their organizations.

#Content marketers can no longer focus solely on the output. It’s time to add content ops to the mix, says @CathyMcKnight via @CMIContent. Click To Tweet

What exactly are content operations?

Content operations are the big-picture view of everything content-related within your organization, from strategy to creation, governance to effectiveness measurement, and ideation to content management. All too frequently at the companies – large and small – we consult with at The Content Advisory, content operations are left to evolve/happen in an organic fashion.

Teams say formal content operations aren’t necessary because “things are working just fine.”

Translation: Nobody wants the task of getting everyone aligned. No one wants to deal with multiple teams’ rationale for why the way they do things is the right/best/only way to do it. So, content teams just go on saying everything is fine.

News flash – it’s not.

It’s not just about who does what when with content.

Done right, content operations enable efficacy and efficiency of processes, people, technologies, and cost. Content ops are essential for strategic planning, creation, management, and analysis for all content types across all channels (paid, earned, owned) and across the enterprise from ideation to archive.

A formal, documented, enforced content operation framework powers and empowers a brand’s ability to deliver the best possible customer experiences throughout the audiences’ journeys.

A documented, enforced #ContentOperations framework powers a brand’s ability to deliver the best possible experiences, says @CathyMcKnight via @CMIContent. Click To Tweet

It doesn’t have to be as daunting as it sounds.

What holds many content, administrative, and marketing teams back from embracing a formal content operations strategy and framework is one of the biggest, most challenging questions for anything new: “Where do we start?”

Here’s some help in high-level, easy-to-follow steps.

1. Articulate the purpose of content

Purpose is why the team does what it does. It’s the raison d’etre and inspiration for everything that follows. In terms of content, it drives all content efforts and should be the first question asked every time content is created or updated. Think of it as the guiding star for all content efforts.

In Start With Why, author Simon Sinek says it succinctly: “All organizations start with WHY, but only the great ones keep their WHY clear year after year.”

All organizations start with WHY, but only the great ones keep their WHY clear year after year, says @SimonSinek via @CathyMcKnight and @CMIContent. Click To Tweet

2. Define the content mission

Once the purpose of the teams’ content efforts is clear (and approved), it’s time to define your content mission. Is your content’s mission to attract recruits? Build brand advocacy? Deepen relationships with customers? Do you have buy-in from the organization, particularly the C-suite? This is not about identifying what assets will be created.

Can you talk about your mission with clarity? Have you created a unique voice or value proposition? Does it align with or directly support a higher, corporate-level objective and/or message? Hint: It should.

Answering all those questions solidifies your content mission.


The marketer’s field manual to content operations

A hands-on primer for marketers to upgrade their content production process – by completing a self-audit and following our step-by-step best practices. Get the e-book.

3. Set and monitor a few core objectives and key results

Once your content mission is in place, it is time to set out how to determine success.

Content assets are called assets for a reason; they possess real value and contribute to the profitability of your business. Accordingly, you need to measure their efficacy. One of the best ways is to set OKRs – objectives and key results. OKRs are an effective goal-setting and leadership tool for communicating objectives and milestones to achieve them.

OKRs typically identify the objective – an overall business goal to achieve – and three to five key quantifiable, objective, measurable outcomes. Finally, establish checkpoints to ensure the ultimate objective is reached.

Let’s say you set an objective to implement an enterprise content calendar and collaboration tool. Key results to track might include:

  • Documenting user and technical requirements
  • Researching, demonstrating, and selecting a tool
  • Implementing and rolling out the tool.

You would keep tabs on elements/initiatives, such as securing budget and approvals, defining requirements, working through procurement, and so on.

One more thing: Make sure OKRs are verifiable by defining the source and metric that will provide the quantifiable, measurable result.

Make sure objectives and key results are verifiable by defining source and metric, says @CathyMcKnight via @CMIContent. Click To Tweet

4. Organize your content operations team

With the OKRs set, you need people to get the work done. What does the structure look like? Who reports to whom?

Will you use a centralized command-and-control approach, a decentralized but-supported structure, or something in between? The team structure and organization must work within the construct and culture of the larger organization.

Here’s a sample organizational chart we at TCA developed for a Fortune 50 firm. At the top is the content function before it diverges into two paths – one for brand communications and one for a content center of excellence.

Under brand communications is each brand or line of business followed by these jointly connected teams: content – marcom, social/digital content development and management, center of excellence content – creative leader, center of excellence PR/media relations, customer relationship management, and social advertising.

Under the content center of excellence is the director of content strategy, manager of content traffic, projects, and planning, digital asset operations manager, audience manager, social channel and content specialist, creative manager, content performance and agility specialist, and program specialist.

Click to enlarge

5. Formalize a governance model

No matter how the operational framework is built, you need a governance model. Governance ensures your content operations follow agreed-upon goals, objectives, and standards.

Get a senior-management advocate – ideally someone from the C-suite – to preside over setting up your governance structure. That’s the only way to get recognition and budget.

To stay connected to the organization and its content needs, you should have an editorial advisory group – also called an editorial board, content committee, or keeper of the content keys. This group should include representatives from all the functional groups in the business that use the content as well as those intricately involved in delivering the content. The group should provide input and oversight and act as touchpoints to the rest of the organization.

Pointing to Simon Sinek again for wisdom here: “Passion alone can’t cut it. For passion to survive, it needs structure. A why without how has little probability of success.”

6. Create efficient processes and workflows

Adherence to the governance model requires a line of sight into all content processes.

How is content generated from start to finish? You may find 27 ways of doing it today. Ideally, your goal would be to have the majority (70% or more) of your content – infographic, advertisement, speech for the CEO, etc. – created the same or in a similar way.

You may need to do some leg work to understand how many ways content is created and published today, including:

  • Who is involved (internal and external resources)
  • How progress is tracked
  • Who the doers and approvers are
  • What happens to the content after it’s completed

Once documented, you can streamline and align these processes into a core workflow, with allowances for outlier and ad-hoc content needs and requests.

This example of a simple approval process for social content (developed for a global, multi-brand CPG company) includes three tiers. The first tier covers the process for a social content request. Tier two shows the process for producing and scheduling the content, and tier three shows the storage and success measurement for that content:

Click to enlarge

7. Deploy the best-fit technology stack

How many tools are you using? Many organizations grow through acquisitions, so they inherit duplicate or overlapping functionality within their content stacks. There might be two or three content management systems (CMS) and several marketing automation platforms.

Do a technology audit, eliminate redundancies, and simplify where possible. Use the inherent capabilities within the content stack to automate where you can. For example, if you run a campaign on the first Monday of every month, deploy technology to automate that process.

The technology to support your content operations framework doesn’t have to be fancy. An Excel spreadsheet is an acceptable starting place and can be one of your most important tools.

The goal is to simplify how content happens. What that looks like can vary greatly between organizations or even between teams within an organization.

Adopting a robust content operations framework requires cultural, technological, and organizational changes. It requires sponsorship from the very top of the organization and adherence to corporate goals at all levels of the organization.

None of it is easy – but the payoff is more than worth it.

Updated from a November 2021 post.

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.


Cover image by Joseph Kalinowski/Content Marketing Institute

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