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56 Questions to Ask Your New SEO Writing Client [Updated for 2021]

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Heather’s note: I originally wrote this post in 2011 and started with 31 questions. Since then, I’ve added 33 more questions you can ask your new SEO writing client, for a total of 64! Enjoy!

Anyone who knows me knows that I tend to ask a lot of questions.

Why? Because that’s how I learn.

When onboarding a new copywriting client — whether you work for yourself or an agency — asking lots of questions is the key to success.

Sure, that means you’ll spend an hour (or more) on the phone. But just as you wouldn’t enter a marriage without a pretty solid “getting to know you” process, you shouldn’t start writing without a solid customer interview.

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After all, how can you write specific, action-oriented content if you don’t have any detailed information?

Here are 56 of my favorite questions to ask a new copywriting client – enjoy!

Important: Ask these questions after your client has signed on the bottom line. Although you may touch on some of these topics during the sales phase, it’s best to save these questions for the kick-off client call.

Background information, expectation-setting, and documentation questions

  1. Can I review your analytics? Know that some larger clients may refuse to grant access and instead provide limited reports. Third-party tools like Semrush and Ahrefs can help you gather additional data.  
  2. Do you have any customer persona or audience persona documentation?
  3. Which customer or audience persona provides the highest long-term value?
  4. Has your company conducted any market research — and if so, can I read the report? (New to market research? Here’s more information about B2B market research and why it’s important.)
  5. How do you measure success, and what is your primary metric? For instance, is an increase in top-10 positions the main goal?
  6. What is your secondary success metric? 
  7. Which social media platforms work for you, and how are you defining success?
  8. Do you have a document detailing your per-page keyphrase strategy and internal links pointing to the pages?
  9. Do you have a process for outgoing links?
  10. How did you arrive at your keyphrase choices? Do you focus on keyphrases with a bigger search volume? Or are you more interested in answering questions and concentrating on long-tail searches?
  11. Do you have a content strategy document and process? Can I review it? 
  12. Do you have an SEO style guide or any writing requirements I can review? (Warning: beware of style guides with funky SEO writing formulas like this and this.)
  13. If there’s no style guide, are there any content structure or wording no-nos? (For example, not using the word “cheap” in the content.)
  14. How do you decide on blog post topics, and who decides what gets published? 
  15. How is the editorial calendar created, and who is on the editorial calendar team?
  16. How often do you publish new content? 
  17. How often do you deviate from the editorial calendar?
  18. Do you have any old content on your site that may have been “repurposed” from another site?
  19. Do you have any “wish list” keyphrases you’d love to position?
  20. How important is it for you to position a particular keyphrase? If it is a competitive keyphrase, are you prepared to spend the time and budget to make this happen — or is this an unrealistic Google expectation?
  21. Do you have any gated content? How has it worked for you?
  22. Have any of your site pages been generated by AI? If so, which pages?
  23. Have you ever been hit by a manual penalty after an algorithm update? How did you handle it?
  24. How do you currently gain incoming links? Do you have relationships with influencers in your industry?
  25. Tell me about a successful content marketing campaign and why it was successful.
  26. What content strategies have failed in the past. Why do you think that is?
  27. What content types have been most successful? FAQ pages? Comparison review posts? 
  28. What third-party platforms do you use for SEO and content development? (Semrush? BuzzSumo? Moz?)

Marketing and SEO questions

  1. Who is your main competition, on and offline? Why would you consider them competition?
  2. What differentiates your company from your main competitors? What do you do that’s different or better?
  3. What is your unique sales proposition?
  4. Why should a prospect purchase from you rather than your competition?
  5. Can you tell me a story about when a customer chose your company over a competitor? Why did they make that decision?
  6. What are your overarching company benefit statements?
  7. How do you feel about your site’s “voice” (how it reads and sounds)?
  8. Can you show me examples of site copy you love and share why you love it?
  9. What is your process for following up with prospects?
  10. How reliable is your current process? Do you feel your follow-up process requires streamlining or additional touch-points? 
  11. Do you send templated email follow-ups to current clients? Can I review the emails?
  12. Are there other marketing materials relating to this project that I didn’t mention (for example, autoresponder emails, print materials, etc.)?
  13. What benefit statements have been shown to resonate with your perfect customer or audience? 
  14. When is the last time you reviewed your benefit statements and made data-driven modifications?
  15. Can I review your customer testimonials? (Or better yet, can I chat with a few of your happy clients?)
  16. Has your company won any awards, been featured in a book, endorsed by an organization, or received favorable write-ups in a trade publication? Can I review the documentation?
  17. Do you have any online resources (such as FAQ pages) that answer the most common reader/prospect questions?
  18. Can I talk to your best salesperson to get their perspective?
  19. What are the most common objections you hear from prospects?
  20. What is the primary action you want readers to take after reading your content?
  21. What is the secondary call to action?
  22. What are your most significant sales “sticking points” right now? Is there a place in your sales cycle where prospects get “stuck” and don’t move forward?
  23. Is there anything you’ve wanted to try (for instance, white papers or pillar pages) but you haven’t had the time?

Process and procedure questions

  1. Will you provide the keyphrases and background documents, or do you need me to conduct the research?
  2. Who else will I be working with (for instance, an external SEO company or an internal team?).
  3. Who is my main point of contact?
  4. What is the expected content turnaround time after I receive the necessary information?
  5. Who will review the content, and what are their positions within the company? 
  6. Will your primary source of contact compile and review internal edits before sending the draft for revisions?
  7. How long does content approval take?
  8. In what format do you prefer to review content? For instance, via Word or Google Docs
  9. How often would you like to receive project update emails? Are check-in meetings required and if so, how often (note: if so, consider raising your fee to accommodate for the additional time.)
  10. How will I know if the content is working? Will I have continued access to your analytics?
  11. How often do “quick turnaround” posts happen?
  12. How is the article and page word count determined? Can blog posts be different lengths, or must they all be long-form?
  13. Do you have a content repurposing strategy? If not, would you like one?

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Google Declares It The “Gemini Era” As Revenue Grows 15%

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A person holding a smartphone displaying the Google Gemini Era logo, with a blurred background of stock market charts.

Alphabet Inc., Google’s parent company, announced its first quarter 2024 financial results today.

While Google reported double-digit growth in key revenue areas, the focus was on its AI developments, dubbed the “Gemini era” by CEO Sundar Pichai.

The Numbers: 15% Revenue Growth, Operating Margins Expand

Alphabet reported Q1 revenues of $80.5 billion, a 15% increase year-over-year, exceeding Wall Street’s projections.

Net income was $23.7 billion, with diluted earnings per share of $1.89. Operating margins expanded to 32%, up from 25% in the prior year.

Ruth Porat, Alphabet’s President and CFO, stated:

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“Our strong financial results reflect revenue strength across the company and ongoing efforts to durably reengineer our cost base.”

Google’s core advertising units, such as Search and YouTube, drove growth. Google advertising revenues hit $61.7 billion for the quarter.

The Cloud division also maintained momentum, with revenues of $9.6 billion, up 28% year-over-year.

Pichai highlighted that YouTube and Cloud are expected to exit 2024 at a combined $100 billion annual revenue run rate.

Generative AI Integration in Search

Google experimented with AI-powered features in Search Labs before recently introducing AI overviews into the main search results page.

Regarding the gradual rollout, Pichai states:

“We are being measured in how we do this, focusing on areas where gen AI can improve the Search experience, while also prioritizing traffic to websites and merchants.”

Pichai reports that Google’s generative AI features have answered over a billion queries already:

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“We’ve already served billions of queries with our generative AI features. It’s enabling people to access new information, to ask questions in new ways, and to ask more complex questions.”

Google reports increased Search usage and user satisfaction among those interacting with the new AI overview results.

The company also highlighted its “Circle to Search” feature on Android, which allows users to circle objects on their screen or in videos to get instant AI-powered answers via Google Lens.

Reorganizing For The “Gemini Era”

As part of the AI roadmap, Alphabet is consolidating all teams building AI models under the Google DeepMind umbrella.

Pichai revealed that, through hardware and software improvements, the company has reduced machine costs associated with its generative AI search results by 80% over the past year.

He states:

“Our data centers are some of the most high-performing, secure, reliable and efficient in the world. We’ve developed new AI models and algorithms that are more than one hundred times more efficient than they were 18 months ago.

How Will Google Make Money With AI?

Alphabet sees opportunities to monetize AI through its advertising products, Cloud offerings, and subscription services.

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Google is integrating Gemini into ad products like Performance Max. The company’s Cloud division is bringing “the best of Google AI” to enterprise customers worldwide.

Google One, the company’s subscription service, surpassed 100 million paid subscribers in Q1 and introduced a new premium plan featuring advanced generative AI capabilities powered by Gemini models.

Future Outlook

Pichai outlined six key advantages positioning Alphabet to lead the “next wave of AI innovation”:

  1. Research leadership in AI breakthroughs like the multimodal Gemini model
  2. Robust AI infrastructure and custom TPU chips
  3. Integrating generative AI into Search to enhance the user experience
  4. A global product footprint reaching billions
  5. Streamlined teams and improved execution velocity
  6. Multiple revenue streams to monetize AI through advertising and cloud

With upcoming events like Google I/O and Google Marketing Live, the company is expected to share further updates on its AI initiatives and product roadmap.


Featured Image: Sergei Elagin/Shutterstock

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brightonSEO Live Blog

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brightonSEO Live Blog

Hello everyone. It’s April again, so I’m back in Brighton for another two days of sun, sea, and SEO!

Being the introvert I am, my idea of fun isn’t hanging around our booth all day explaining we’ve run out of t-shirts (seriously, you need to be fast if you want swag!). So I decided to do something useful and live-blog the event instead.

Follow below for talk takeaways and (very) mildly humorous commentary. 

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Google Further Postpones Third-Party Cookie Deprecation In Chrome

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Close-up of a document with a grid and a red stamp that reads "delayed" over the word "status" due to Chrome's deprecation of third-party cookies.

Google has again delayed its plan to phase out third-party cookies in the Chrome web browser. The latest postponement comes after ongoing challenges in reconciling feedback from industry stakeholders and regulators.

The announcement was made in Google and the UK’s Competition and Markets Authority (CMA) joint quarterly report on the Privacy Sandbox initiative, scheduled for release on April 26.

Chrome’s Third-Party Cookie Phaseout Pushed To 2025

Google states it “will not complete third-party cookie deprecation during the second half of Q4” this year as planned.

Instead, the tech giant aims to begin deprecating third-party cookies in Chrome “starting early next year,” assuming an agreement can be reached with the CMA and the UK’s Information Commissioner’s Office (ICO).

The statement reads:

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“We recognize that there are ongoing challenges related to reconciling divergent feedback from the industry, regulators and developers, and will continue to engage closely with the entire ecosystem. It’s also critical that the CMA has sufficient time to review all evidence, including results from industry tests, which the CMA has asked market participants to provide by the end of June.”

Continued Engagement With Regulators

Google reiterated its commitment to “engaging closely with the CMA and ICO” throughout the process and hopes to conclude discussions this year.

This marks the third delay to Google’s plan to deprecate third-party cookies, initially aiming for a Q3 2023 phaseout before pushing it back to late 2024.

The postponements reflect the challenges in transitioning away from cross-site user tracking while balancing privacy and advertiser interests.

Transition Period & Impact

In January, Chrome began restricting third-party cookie access for 1% of users globally. This percentage was expected to gradually increase until 100% of users were covered by Q3 2024.

However, the latest delay gives websites and services more time to migrate away from third-party cookie dependencies through Google’s limited “deprecation trials” program.

The trials offer temporary cookie access extensions until December 27, 2024, for non-advertising use cases that can demonstrate direct user impact and functional breakage.

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While easing the transition, the trials have strict eligibility rules. Advertising-related services are ineligible, and origins matching known ad-related domains are rejected.

Google states the program aims to address functional issues rather than relieve general data collection inconveniences.

Publisher & Advertiser Implications

The repeated delays highlight the potential disruption for digital publishers and advertisers relying on third-party cookie tracking.

Industry groups have raised concerns that restricting cross-site tracking could push websites toward more opaque privacy-invasive practices.

However, privacy advocates view the phaseout as crucial in preventing covert user profiling across the web.

With the latest postponement, all parties have more time to prepare for the eventual loss of third-party cookies and adopt Google’s proposed Privacy Sandbox APIs as replacements.

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Featured Image: Novikov Aleksey/Shutterstock

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