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X Adds Streamlined Reply Option for DMs, Shares Details of Coming Audio and Video Calls

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X Adds Streamlined Reply Option for DMs, Shares Details of Coming Audio and Video Calls

X has rolled out a new functionality for DM interaction, with the ability to now swipe right on any DM in a chain to directly reply to it.

As you can see in this example, the new reply process makes it a little easier to respond to any message in a chat. X also added the capacity to reply direct to a specific message within a DM thread back in May, and this new swipe-to-reply UI will enhance that capacity even more.

You can also still add a general reply by typing a response into the text bubble at the bottom of the display, so you don’t have to respond to a specific message by swiping on it. But it’s another option to help improve the process, which could be handy for streamlining your chats.

So, cool, right? It’s another element to X DMs, which were also recently made to only accept non-follower messages from verified users as the default, while verified users can also now send encrypted DMs too, but not non-paying users.

In this sense, it’s somewhat surprising that X is even allowing non-payers to use this new swipe-to-reply functionality, but given that the vast majority of X users haven’t signed up for X Premium (formerly “Twitter Blue”), it probably wouldn’t be seeing much use at all if it were restricted.

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But overall, X is seemingly looking to make DMs a bigger focus, with group chats another element that Elon and Co. want to emphasize moving forward, as they lean into broader social media engagement trends, and build on X’s private communities.

X is also looking to roll out audio and video calls soon, as an expansion of its messaging tools, but there’s no word as yet on whether that too will be an X Premium exclusive.

Musk posted this week that X’s video and audio calling tools will be available on Android, iOS, and web, with no phone number needed, with X acting, Musk says, as “the effective global address book”.

Not sure how that applies exactly, given that X has only a fraction of the audience reach that Facebook or WhatsApp has, but Musk seemingly believes that X can act as a better contact platform for direct calls, due to the amount of people you can connect with in the app.

X video and audio calls won’t, however, be encrypted, at least not at first.

X has actually been trying to push DM interaction for some time, even before Musk purchased the platform, with previous management also looking to emphasize DMs as a key customer service option, which never really caught on in a big way.

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But the addition of audio and video calls could change this significantly, while X is clearly looking to build on the current messaging tools to maximize utility.

Which could make it a bigger factor moving forward. And in that context, maybe smaller tweaks like being able to swipe to reply will actually end up being more valuable than you might expect.

Either way, X DMs are evolving, and it’s worth keeping tabs on what impacts that has on broader usage.



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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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