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13 Ways to Increase WooCommerce ales (Actionable Tips)

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Actionable tips to increase sales in WooCommerce

Are you looking for ways to increase WooCommerce sales?

A successful online store needs to continuously find ways to increase WooCommerce sales. However, sometimes, it may not look as easy as you would like it to be.

In this article, we’ll share tested and actionable tips on ways to quickly increase WooCommerce sales with little effort and no special skills.

Actionable tips to increase sales in WooCommerce

Why Optimize WooCommerce to Increase Sales?

According to Forbes, e-commerce sales grew by 10.8% in 2023. In the US alone, eCommerce sales are expected to cross over $1.1 Trillion in 2023.

As more and more transactions are moving online, there is a ton of room for your eCommerce business to grow and capture your share of the pie.

WooCommerce is the most popular eCommerce platform in the world. It is super easy to use and incredibly flexible to build any kind of online store.

Out of the box, WooCommerce gives you plenty of tools to increase sales. However, there is so much more you can do.

  • Make a faster online store
  • Improve your store’s shopping experience.
  • Optimize your sales funnels
  • Create a frictionless checkout experience for your customers.

Not optimizing your WooCommerce store to increase sales is like leaving money on the table.

Many of these tips don’t require technical or coding knowledge and can be easily implemented in your WooCommerce store.

That being said, let’s look at some of the most actionable and practical tips to increase WooCommerce sales.

1. Get Better WooCommerce Hosting

First, you need to make sure that your online store is running on the best WooCommerce hosting platform available.

An unreliable hosting platform can affect your store’s performance, slow it down, or cause frequent downtimes. This affects your store’s user experience, SEO, and sales.

Switching to a better WooCommerce hosting plan gives your store stability and a performance boost, which ultimately leads to better user experience and higher conversions.

If you are just starting out, then we recommend using Bluehost. They are one of the officially recommended WooCommerce hosting providers.

Bluehost websiteBluehost website

They are offering WPBeginner users a generous discount, with a free domain and SSL certificate.

Basically, you can get started for $2.75 per month.

However, if your WooCommerce store is already up and generating revenue, then you may consider upgrading to a managed WordPress hosting plan on SiteGround or WP Engine.

Need help moving your WooCommerce store to a new host? See our tutorial on how to easily move WordPress to new host for step-by-step instructions.

2. Improve WooCommerce Performance

Slower websites are one of the top reasons for lower conversions and sales.

A recent case study of eCommerce websites uncovered that a one-second delay in page load could reduce conversions by up to 7%.

Strangeloop case studyStrangeloop case study

WooCommerce runs on top of WordPress, which generates content from a database when users visit your store.

If more users visit your website at the same time, then this adds more load on your hosting server, which slows it down and causes you to lose potential sales.

Luckily, there is an easy way to mitigate this issue by using a caching plugin on your WooCommerce store.

We recommend using WP Rocket. It is the best WordPress caching plugin on the market.

WP Rocket dashboardWP Rocket dashboard

It is super easy to set up. Once you install and activate the plugin, it will automatically start building a cache in the background.

WP Rocket will also detect that you are using WooCommerce and apply eCommerce settings. For instance, it will exclude checkout, cart, and account pages from the cache.

While caching alone will give your website a significant performance boost, there is a lot more you can do to speed up your WooCommerce store.

For more details, see our complete WordPress performance guide for beginners, which has more tips to improve WooCommerce speed.

3. Set up WooCommerce SEO

More than 85% of consumers search before making an online purchase.

Organic search results get 20x more clicks than paid ads, and they cost way less (because they’re almost free).

This is why you need to focus on improving WooCommerce SEO to get more sales on your website.

Now, WooCommerce itself is very SEO friendly, but there is a lot more you can do to get more organic traffic and increase sales.

First, install and activate the All in One SEO for WordPress plugin. For more details, see our step-by-step guide on how to install a WordPress plugin.

It is the best WordPress SEO plugin on the market and comes with powerful WooCommerce integration.

AIOSEOAIOSEO

It is super easy to use and makes technical SEO simple for beginners. Once set up, it would automatically assign the correct Schema markup for your product pages.

You would also get a complete site-wide SEO audit, TruSEO score for your product pages, product XML sitemaps, and more.

For more details, see our complete WooCommerce SEO guide, which has more detailed instructions.

4. Use Proper Schema Markup for Products

Schema markup is a special type of HTML code that you can add to your WooCommerce store and tell search engines more about your content or products.

Schema markup exampleSchema markup example

Search engines like Google can then use this data in search results. Such search listings are called rich results or rich snippets.

These listings get more prominently displayed and get more clicks, which ultimately brings more sales to your WooCommerce store.

All in One SEO already comes with built-in support for Schema markup. However, many beginners don’t realize how powerful this tool is, and they end up not utilizing it to its full potential.

First, you need to visit the All in One SEO » Search Appearance page and then switch to the Content Types tab.

All in One SEO - Search AppearanceAll in One SEO - Search Appearance

From here, you need to scroll down to the Products section and click on the Schema Markup tab.

Make sure that it is using Product as the Schema Type. This will be the default setting for any WooCommerce products from now on.

Products schema typeProducts schema type

After that, when you edit any product on your WooCommerce store, the schema type will already be set.

You can check this by going into the content editor for a product, and then scrolling down to the AIOSEO Settings section. Then, just click on the Schema tab.

Setting product schema markupSetting product schema markup

Make sure that the Product is selected in the Schema In Use section. You can click on the Generate Schema button to select a different Schema if you need. You can use more than one schema type if you need to, but that doesn’t happen often.

Click on the Edit button next to the Schema type to see the information you are providing as Schema markup.

Schema detailsSchema details

By default, the plugin will auto-generate data from your product content to use in schema markup.

You can switch the Autogenerate Fields option to ‘No’ and review all the data manually.

Schema detailsSchema details

From here, you can provide schema details manually.

To learn more, take a look at our beginner’s guide to Schema markup.

5. Perform Proper Keyword Research for Product Pages

Keywords are the terms users type in search engines to look for information.

Learning what keywords users will try can help you optimize your product pages for those keywords.

The easiest way to start with keyword research is by using WPBeginner’s Keyword Generator Tool (free).

You can start by typing a generic term for your product and clicking Analyze button.

Keyword generator tool exampleKeyword generator tool example

It will then start generating relevant keyword suggestions.

More generic keywords will have a higher search volume, but they will also be difficult to rank for.

Keyword ideasKeyword ideas

Ideally, you would want to focus on keywords that are more relevant to your product, have lower competition, and have significant search volume.

To learn more, see our tutorial on how to do keyword research for beginners.

Once you have found the keywords that you want to target, you can edit your product in WooCommerce.

Under the AIOSEO Settings section, set your main keyword as the Focus Keyphrase.

Setting focus keyphrase in AIOSEOSetting focus keyphrase in AIOSEO

Below that, you can add more keywords as additional keyphrases.

As soon as you enter a focus keyphrase, All in One SEO will show you an SEO score with tips on improving your content.

Focus keyphrase SEO scoreFocus keyphrase SEO score

Apply the recommended changes to your product content to optimize it for your target keywords.

You can also try out other SEO tools like Semrush (paid), Keyword Generator, or AnswerThePublic for your keyword research.

6. Optimize Product Category Pages

Product category pages can be an important source of traffic for many online stores.

All in One SEO allows you to easily optimize your product category pages.

Simply go to the Products » Categories page and click on the Edit link below a category that you want to optimize.

Edit product category Edit product category

On the edit screen, scroll down to the AIOSEO Settings section.

From here, you can provide an SEO title and description and choose a social media image.

AIOSEO settings for product categoriesAIOSEO settings for product categories

7. Ranking for Local Search Results

According to research, more than 46% of all Google searches are looking for local information.

Even for online shopping, customers may add location along with their keywords to ensure a quick delivery.

If you have one or more retail locations, then ranking for local SEO will bring you more targeted traffic with higher purchase intent.

Local SEO exampleLocal SEO example

You will need All in One SEO’s Local SEO addon to set up your online store for local SEO.

Simply go to the All in One SEO » Local SEO page to activate the Local SEO feature.

Once activated, you can go ahead and add your business information.

Business information for local SEOBusiness information for local SEO

You can provide your business address, logo, map location, and other information.

The phone number you provide here may appear in search results with a call button. You should use a proper business phone number to easily manage customer calls.

Next, you need to switch to the Opening Hours tab. Here, you can provide your business hours.

Opening hoursOpening hours

If you need to display map locations on your website, then you can switch to the Maps tab and provide the Google Maps API key.

8. Reduce Cart Abandonment with OptinMonster

Once users have added products to their cart, you would want to make sure that they complete the checkout to make the purchase.

However, more than 70% of shopping carts are abandoned without completing the purchase (Source: Ecommerce Statistics: Key Insights Every Business Should Know).

Luckily, there are tools like OptinMonster. It is the best conversion optimization software for WooCommerce and helps you convert website visitors into paying customers.

OptinMonster comes with Exit Intent popups that help you show custom messages to users when they are about to leave.

exit intent popup exampleexit intent popup example

Among other tools, it includes countdown timers (to create urgency), gamification popups, email marketing integration, slide-in popups, and more.

OptinMonster comes with powerful targeting tools that help you show personalized messages to customers at the right time.

For instance, you can show special offers based on geographic locations, show discount codes for specific products, and more.

Show personalized messagesShow personalized messages

For more details, see our tips to reduce cart abandonment in WooCommerce.

9. Create Better Cart Pages for WooCommerce

Cart pages in WooCommerce are quite plain and don’t help you do much else.

This is where SeedProd comes in. It is the best WordPress page builder plugin that allows you to create custom landing pages for your online store.

It comes with dozens of templates, all highly optimized for sales and conversions.

SeedProd's ready-made templatesSeedProd's ready-made templates

It also includes full WooCommerce support and allows you to create a custom shopping cart experience for your users.

You can use WooCommerce blocks and add them to your pages.

WooCommerce blocks in SeedProdWooCommerce blocks in SeedProd

With its powerful drag-and-drop tool, you can create a custom cart page without writing any code.

Plus, you can use the cart page to upsell products, offer discounts, display countdown timers, and more.

Creating custom cart page in SeedProdCreating custom cart page in SeedProd

10. Upsell on Cart, Checkout, and Thank You Pages

Have you noticed how all the big eCommerce giants like Amazon try to upsell products when viewing your cart, checking out, or after you have made the purchase?

Amazon cart exampleAmazon cart example

That’s because research has proven that if customers are shown the right products when they are about to pay, they are more likely to add them to the cart.

This is also the reason you see random things at the checkout counters of all the retail shops as well. Many of us can probably recall a recent time when we added one or more products to our cart while at the counter.

It is very effective, and you can easily implement it in your WooCommerce store to boost sales.

You can create custom cart, checkout, and thank you pages in SeedProd.

Upselling products on Thank you page in WooCommerceUpselling products on Thank you page in WooCommerce

It comes with powerful WooCommerce blocks, allowing you to use their drag-and-drop page builder to create custom pages. You can show custom product grids, add countdown timers, offer discount coupons, and more.

For more details, see our guide on how to create a custom thank you page in WooCommerce.

11. Set up Email Marketing in WooCommerce

A recent survey found that more than 51% of consumers prefer to be contacted by brands through email.

Email is preferred over social media, mail, phone calls, or even text messages.

As an eCommerce store, if a customer doesn’t make a purchase and leaves, you have no way to reach out to that customer.

That’s more than 70% of all your website traffic.

Email marketing allows you to reach potential customers and stay in touch with your existing customers.

The easiest way to get started with email marketing is by using Constant Contact.

It is the best email marketing service for small businesses and beginners. It is easy to set up and comes with powerful tools you’ll need to grow your WooCommerce store.

Constant ContactConstant Contact

For more details, see our guide on how to create an email newsletter for your WooCommerce store.

12. Boost Conversions with Push Notifications

Push Notifications are browser notifications that allow you to send messages to users even when they are not visiting your website.

They work across devices (mobile and desktop) and are highly effective in increasing page views and sales.

The easiest way to get started is by using PushEngage. It is the best push notification service on the market that is beginner-friendly and incredibly powerful.

PushEngagePushEngage

PushEngage comes with targeting rules that allow you to send personalized notifications to users at just the right time.

For instance, you can set up cart abandonment campaigns, new product announcements, trigger notifications based on user activity, and more.

Push notifiation examplePush notifiation example

For detailed instructions, see our tutorial on how to easily add web push notifications to your website.

13. Use Social Persuasion to Increase Sales

Users are more likely to buy something when they see other people doing the same.

In psychology, this behavior is known as fear of missing out or FOMO, and it causes anxiety about missing out on something exciting and trendy.

In marketing, it is easy to trigger this effect by using social persuasion. There are several ways you can use these persuasion techniques to boost sales.

The easiest way would be by using TrustPulse. It is the best social proof app for marketers and eCommerce stores.

TrustPulseTrustPulse

It allows you to show customer activity on your site with targeted notifications. Users will see what other, real people are doing and purchasing on your site.

You can display notifications on precise locations like product pages, sales campaigns, or landing pages. You can also trigger them based on user activity.

For more details, see our article on how to use FOMO on your website to increase conversions.

We hope this article helped you find useful tips to increase WooCommerce sales. You may also want to see our guide on how to setup conversion tracking in WooCommerce or take a look at our pick of the must-have WooCommerce plugins.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.



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The WordPress Saga: Does Matt Mullenweg Want a Fork or Not?

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The WordPress Saga: Does Matt Mullenweg Want a Fork or Not?

A CEO is no longer expected to talk candidly about open source. Maybe business leaders have never expected open source to be anything but serve their business interests. Not every CEO takes advantage of open source to the degree we have seen in recent months. But no one is free of blame. Open source means different things to different people, and everyone uses it for their own purposes.

The colloquial use of open source gives companies like Meta the opportunity to use open source as they wish. Even high-ranking people in the open source community discount the problem. They say it’s OK. Open source is still moving forward. The kids don’t care — all they want to do is build models.

There is no playbook or good versus evil here. Many thoughtful people want to find a way to solve the mess we’ve seen surface in the WordPress saga of the past few weeks.

To recap, for those who haven’t been sufficiently online the past few days: Matt Mullenweg, co-creator of WordPress, the popular open source content management system, has been accusing WP Engine, a WordPress hosting provider, of violating WordPress’ trademarks and using its servers without compensation. The two organizations’ lawyers have exchanged cease-and-desist letters (more on those later). At the stroke of midnight UTC on Tuesday, WordPress blocked WP Engine’s access to its servers.

As this episode unravels, a fresh flow of ideas about open source has emerged. At least one CEO has established an important approach to solving issues like those we see with WordPress and WP Engine.

In a thoughtful post on his personal blog, Dries Buytaer, creator of Drupal, described the issue today as a makers-takers problem, where “creators of open source software (“Makers”) see their work being used by others, often service providers, who profit from it without contributing back in a meaningful or fair way (“Takers”).”

CEOs are on both sides of the perspective he details. He knows the people involved and has a solution that makes sense for the Drupal community. He calls it a “contributor credit” program.

Buytaer comes from the same world as Mullenweg. Drupal and WordPress are open source content management systems.

Still, open source is a tool for CEOs to use for profits, sometimes illusions, and leverage against commercial competitors. We’ve seen this with Meta CEO Mark Zuckerberg, who calls Llama, the company’s large language model, open source, which it is not.

And now we face someone who has long enjoyed a gleaming image in the open source community but now faces many questions about his intent.

Mullenweg: WP Engine Should Fork WordPress

Earlier in the week, we interviewed Mullenweg, who said WP Engine should fork WordPress.

“I think a fork would be amazing,” he told TNS. “They should fork WordPress, because what they offer is not actually WordPress. They call it WordPress, but they really screw it up.”

Mullenweg now wants to own a chunk of WP Engine, and he’s using his bully pulpit to pound away until he gets what he wants. He’s called WP Engine “a cancer.” He openly rails about the WP Engine executive team and Silver Lake, the private equity firm that has invested in it, using tactics we’ve become far too accustomed to from all sorts, who we don’t have to name here.

It’s a victim tactic. Mullenweg and Automattic, his holding company, talk like they are the victims of an evil plan, rooted in trademark violations. Following the victim’s logic, Mullenweg has to attack. He and his team have to block WP Engine from the WordPress servers.

Now comes the news from The Verge that WordPress demanded 8% of WP Engine revenues each month in exchange for being considered a contributor to the WordPress open source project. That would also mean WP Engine could not fork WordPress, but it would allow WP Engine to use the trademark.

The Verge:

“[C]hoosing to contribute 8 percent to WP Engine employees would give WordPress.org and Automattic ‘full audit rights’ and “access to employee records and time-tracking” at the company. The agreement also comes with a ban on ‘forking or modifying’ Automattic’s software, including plug-ins and extensions like WooCommerce.”

This raises questions about Mullenweg’s hearty support for a WP Engine fork. For perspective, WP Engine competes with Automattic. Just be clear on that one.

Mullenweg has made it confusing for almost everyone involved. There are huge supporters who want WordPress to survive, and there are end users who don’t have any clue about open source or even that their sites run on WordPress servers.

WP Engine, on the other hand, has its own issues. It does not give much in return for using WordPress. The company, under CEO Heather Brunner and founder Jason Cohen, uses the WordPress name. They call it fair use.

Further, WP Engine uses the work invested by the WordPress community into the service without the engineering overhead required if it had to maintain its own fork, which would cost millions and take quite some time to develop — a year, two, three?

What drama. If you are hearing about this for the first time, Mullenweg, who created the web content management system WordPress, has been relentless with his attacks on WP Engine for what he claims are trademark violations. It came to a head at WordCamp in Portland earlier in September when Mullenweg called WP Engine “a cancer” on the community.

On Sept. 23, attorneys sent a cease-and-desist letter to WP Engine on behalf of Mullenweg’s holding company Automattic and WooCommerce. Among its demands: that WP Engine stop all unauthorized use of WordPress’s trademarks and “provide an accounting of all profits from the service offerings that have made unauthorized use of our Client’s intellectual property.”

The letter suggested that “even a mere 8% royalty on WP Engine’s $400+ million in annual revenue equates to more than $32 million in annual lost licensing revenue for our Client.”

On Sept. 25, in lieu of action by WP Engine, Mullenweg blocked WP Engine’s access to the WordPress servers. He then gave a reprieve on Sept. 27 after users contacted him. Mullenweg said users thought they were paying WordPress, not WP Engine.

“They thought they were paying me, to be honest, that’s why they were pissed off,” Mullenweg said. “And so I was like, ‘Oops, OK, we’ll turn it back on.’“

WordPress blocked WP Engine’s access to its servers Tuesday at UTC 00:00.

The odd thing: no sign of trouble so far from WP Engine users; a WP Engine spokesperson declined to comment when contacted by TNS about whether the company had heard from customers having problems. WP Engine must have set up the mirrors and all to WordPress.org. How that affects performance and the rest is still not understood.

Sources of Conflict

In our interview, Mullenweg said users now hopefully understand that they are paying WP Engine, which does not pay WordPress for auto updates and everything else WordPress provides. Users, he argued, should be mad at WP Engine, not him and his team, who run the servers. Again, Mullenweg expresses that he and his team are the victims.

WP Engine is simply not responding, Mullenweg said, except through a cease-and-desist letter its attorneys sent Automattic on Sept. 23 after his repeated attacks.

The letter sent on WP Engine’s behalf reads in part, “Mr. Mullenweg’s covert demand that WP Engine hand over tens of millions to his for-profit company Automattic, while publicly masquerading as an altruistic protector of the WordPress community, is disgraceful.  WP Engine will not accede to these unconscionable demands, which not only harm WP Engine and its employees but also threaten the entire WordPress community.”

WP Engine did not answer The New Stack’s question about forking WordPress, but a company spokesperson did have choice words about Automattic’s licensing demands.

“We, like the rest of the WordPress community, use the WordPress mark to describe our business. Automattic’s suggestion that WP Engine needs a license to do that is simply wrong, and reflects a misunderstanding of trademark law. To moot its claimed concerns, we have eliminated the few examples Automattic gave in its Sept. 23 letter to us.”

For example, WP Engine has made some minor changes, namely changing WordPress to WordPress1 and WooCommerce1 on the site’s front page.

What About the Community?

Overall, users had almost no warning that their sites would be disrupted. This is an odd way to treat users, especially when they are such huge fans of your platform.

Here’s where open source becomes a problem for users. Most people do not know how they get the updates to their CMS. But once their site stopped working, they became entangled in a battle between Mullenweg and WP Engine.

Meanwhile, most users are just trying to keep their sites working.

 

Post by @alexelnaugh

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Amidst the controversy, Mullenweg acknowledged he could have done better in reaching out to the community.

“To be fair, I have not been the best at public relations or publishing things,” he told TNS. “That’s why we try to be very clear at UTC 00, Oct. 1 … at this exact time, their network, WP Engine servers will no longer be able to access our networks.”

But a fork? The cost to set up the servers, the network, the load balancers, on and on, would cost millions and could take years. At its peak, WordPress serves 30,000 requests per second and 40% of the entire Web, according to Mullenweg.

Users have an option, he said. They can move to a different hosting provider. He mentioned Bluehost and his own company, WordPress.com, as two options.

Open Source Faces a Hurricane

There has been confusion about open source AI and server-side public licenses. Now, we’ve got the WordPress debacle. Oh, and there’s talk about Oracle owning the JavaScript trademark. The fun never ends.

But people are working on the problem, particularly the single point of failure issue that has become more apparent since WP Engine’s servers were cut off.

Here’s a thread worth reading from Reddit, about how to solve the problem of a single point of truth. The problem is a severe one, but maybe a fork is not the answer. Instead, perhaps it’s a way to solve matters that can easily happen if sites aren’t updated:

The vulnerability should be apparent: if WordPress.org goes down for any reason, millions of sites stop updating. A coordinated attack (zero-day implementation coupled with a DDoS attack that prevents updates from going out from zero-day) could be a disaster the world over. And, if the Foundation ever decided to get out of the update business, or ran into financial difficulty, or Matt decides to retire to Aruba and quit WordPress entirely — whatever the case may be — there’s no Plan B.

So, the community needs a plan B — and maybe that’s most important. Stop the bickering. Instead, look for ways to modernize the WordPress infrastructure so users don’t get entangled in corporate wars that use open source as a proxy to fight battles that leave casualties scattered across the web.

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Automattic demanded web host pay $32M annually for using WordPress trademark

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Automattic demanded web host pay $32M annually for using WordPress trademark

“WPE’s nominative uses of those marks to refer to the open-source software platform and plugin used for its clients’ websites are fair uses under settled trademark law, and they are consistent with WordPress’ own guidelines and the practices of nearly all businesses in this space,” the lawsuit said.

Mullenweg told Ars that “we had numerous meetings with WPE over the past 20 months, including a previous term sheet that was delivered in July. The term sheet was meant to be simple, and if they had agreed to negotiate it we could have, but they refused to even take a call with me, so we called their bluff.” Automattic also published a timeline of meetings and calls between the two companies going back to 2023.

Mullenweg also said, “Automattic had the commercial rights to the WordPress trademark and could sub-license, hence why the payment should go to Automattic for commercial use of the trademark. Also the term sheet covered the WooCommerce trademark, which they also abuse, and is 100 percent owned by Automattic.”

Automattic alleged “widespread unlicensed use”

Exhibit A in the lawsuit includes a letter to WP Engine CEO Heather Brunner from a trademark lawyer representing Automattic and a subsidiary, WooCommerce, which makes a plugin for WordPress.

“As you know, our Client owns all intellectual property rights globally in and to the world-famous WOOCOMMERCE and WOO trademarks; and the exclusive commercial rights from the WordPress Foundation to use, enforce, and sublicense the world-famous WORDPRESS trademark, among others, and all other associated intellectual property rights,” the letter said.

The letter alleged that “your blatant and widespread unlicensed use of our Client’s trademarks has infringed our Client’s rights and confused consumers into believing, falsely, that WP Engine is authorized, endorsed, or sponsored by, or otherwise affiliated or associated with, our Client.” It also alleged that “WP Engine’s entire business model is predicated on using our Client’s trademarks… to mislead consumers into believing there is an association between WP Engine and Automattic.”

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WP Engine sues WordPress co-creator Mullenweg and Automattic, alleging abuse of power

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stylized wordpress logo

Web hosting provider WP Engine has filed a lawsuit against Automattic, and WordPress co-founder Matt Mullenweg, accusing them of extortion and abuse of power. The lawsuit comes after nearly two weeks of tussling between Mullenweg, who is also CEO of Automattic, and WP Engine over trademark infringement and contributions to the open-source WordPress project.

WP Engine accused Automattic and Mullenweg of not keeping their promises to run WordPress open-source projects without any constraints and giving developers the freedom to build, run, modify and redistribute the software.

“Matt Mullenweg’s conduct over the last ten days has exposed significant conflicts of interest and governance issues that, if left unchecked, threaten to destroy that trust. WP Engine has no choice but to pursue these claims to protect its people, agency partners, customers, and the broader WordPress community,” the company said.

The case document, filed in a court in California, also accused Mullenweg of having a “long history of
obfuscating the true facts” about his control of WordPress Foundation and WordPress.org

The story so far

Mullenweg had criticized WP Engine for infringing WordPress and WooCommerce trademarks. He called them the “Cancer of WordPress” and also called out WP Engine’s private equity partner, Silver Lake, for not caring about the open-source community.

Later, WP Engine sent a cease-and-desist letter, asking Mullenweg and Automattic to withdraw these comments. Automattic then sent its own cease-and-desist, accusing WP Engine of infringing WordPress and WooCommerce trademarks.

Notably, Mullenweg banned WP Engine on September 25 from accessing WordPress.org resources, including plug-ins and themes, and preventing WP Engine customers from updating them. Two days later, Mullenweg provided a temporary reprieve and unblocked WP Engine until October 1.

On Wednesday, Automattic published a proposed seven-year term sheet that it had sent to WP Engine on September 20, asking the hosting company to pay 8% of its gross revenues per month as a royalty fee for using the WordPress and WooCommerce trademarks.

Alternatively, WP Engine was given the option to commit 8% by deploying employees to contribute to WordPress’s core features and functionalities, or a combination of both people hours and money.

WP Engine didn’t accept these terms, which included a probation on forking plugins and extensions from Automattic and WooCommerce.

You can contact this reporter at [email protected] or on Signal: @ivan.42

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