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18 Online Review Statistics Every Marketer Should Know

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18 Online Review Statistics Every Marketer Should Know

Online reviews are an unavoidable part of doing business in today’s digital age.

Every marketer worth their salt knows that online reputation is everything.

Whether you own or manage a small mom-and-pop restaurant, a computer software company, or a chain of coffee shops, your customers are likely to look for you online.

That means one of the first things they’ll do is look for online reviews about your business.

Of course, positive reviews help you to create a trusted brand, which people are more likely to purchase from. However, how you respond to negative reviews also says much about your business.

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Why Online Reviews Are So Powerful

Yelp, Google Business Profile, TripAdvisor, and similar are a boon for consumers, giving them a platform to learn about businesses before patronizing them.

For business owners? Not so much.

It seems that no matter how hard you try, you’re bound to get that one bad review that could potentially overshadow all your glowing reviews.

Online reviews, however, are an unavoidable part of doing business online.

For millennials, reviews are empowering, helping them make an informed and thought-out purchase decision (useful when deciding if a restaurant’s $15 avocado toast is worth it).

If you still aren’t completely on board, here are online review statistics that may change your mind.

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1. Positive & Negative Reviews Influence Consumers

According to a 2021 report by PowerReviews, over 99.9% of customers read reviews when they shop online.

Furthermore, 96% of customers look for negative reviews specifically. This figure was 85% back in 2018.

When people look for bad reviews, they’re interested in knowing some of the company’s weaknesses. Where could they improve? If the downfalls are minor, it makes the researcher feel assured.

A near-perfect rating is often viewed as less credible and leads to consumer skepticism if reviews are too positive.

2. Consumers Trust Reviews Like Recommendations From Loved Ones

BrightLocal’s local consumer survey shows that 49% of consumers trust reviews as much as personal recommendations from friends and family members.

Screenshot from BrightLocal, January 2023

When you consider just how much we trust the people we love, it’s compelling to think that every 1 in 2 people trust online reviews as much.

However, the research reveals that some occasions cause consumers to suspect a review’s validity. So, you do need to be mindful of this.

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Situations that can raise suspicion that a review may be fake include:

  • The review is overboard in its praise (45%)
  • The review is one of many reviews with similar content (40%)
  • The reviewer uses a common pseudonym or is anonymous (38%)
  • The review is overboard in negativity (36%)
  • The review is one of only a few positive amongst many negative reviews (32%)
  • The review contains hardly any text and is just a star rating (31%)

3. The More Reviews, The Better Reputation

The More Reviews, the BetterScreenshot from BrightLocal, January 2023

BrightLocal’s research also found that 60% of consumers feel that the number of reviews a business has is critical when reviewing and deciding whether to use its services.

Although this has dropped since 2020, it’s still a high figure, especially compared to 2019, 2018, and 2017.

4. Most Consumers Don’t Trust Advertising

While online reviews are seeing a rise in consumer trust, the same can’t be said for traditional advertising.

According to Performance Marketing World, 84% of millennials don’t trust conventional advertising.

If anything, this finding is a sign of the times. People are tired of ads being pushed on their faces, especially ads that belie the truth of the quality of the products and services they get from brands.

5. Shoppers Research Product Reviews On Their Phones – Outside Of Your Store

OuterBox recently revealed that every 8 in 10 shoppers use their smartphones to look up product reviews while they are in-store.

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Before buying an item, shoppers will quickly search to see what other people have had to say about the product in question.

Some will compare prices, determining whether they can find the item elsewhere cheaper.

This statistic shows how the online and offline worlds are becoming increasingly integrated. If you don’t have a good online review presence, it can have a negative impact on the number of sales you make in-store.

6. Reviews Shared On Twitter Increase Social Commerce

Yotpo has revealed that reviews on social media platforms increase social commerce, especially on Twitter. You can see this displayed in the chart below:

Reviews Shared on Twitter Increase Social Commerce by More Than 6%Screenshot from Yotpo.com, January 2023

When we think of social media, we associate it with building brand awareness. However, it’s also effective for driving sales.

Shopify recently published a survey that revealed the average conversion rate for the social media websites represented in the graph above:

  • The average conversion rate for LinkedIn is 0.47%
  • The average conversion rate for Twitter is 0.77%
  • The average conversion rate for Facebook is 1.85%

Yotpo Data found that when reviews are shared on social platforms, the conversion rate is 5.3 times higher for LinkedIn, 8.4 times higher for Twitter, and 40 times higher for Facebook.

All these statistics show us that reviews are an incredibly powerful form of social proof that results in higher conversion levels across LinkedIn, Twitter, and Facebook.

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Furthermore, a lot of the eCommerce world is underestimating Twitter’s force.

7. Reviews Are Just As Important Among Jobseekers

If you thought consumers were the only ones concerned about reviews, think again.

Research published by Glassdoor indicates that 86% of employees and job seekers research reviews on a business and ratings to determine whether they should apply for a job.

Google Reviews on GlassdoorScreenshot from Glassdoor.com, January 2023

As competition for talent in certain industries gets tougher, companies will have no choice but to be more conscious about their employer brand if they wish to attract top talent.

8. 3.3 Stars Is The Minimum Rating Customers Accept

When deciding whether to engage with a business, it has been indicated that 3.3 stars out of 5 are the lowest rating customers are likely to consider.

If you have a lower rating than this, your business may be overlooked and lose valuable consumers to the competition.

It probably does not come as a shock to discover that only 13% of consumers will contemplate using a company with a rating of 2 stars or less.

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9. Sustainability Is A Recurring Theme In Travel Reviews

The Expedia.com Travel Recovery Trend Report revealed that the environment and sustainability are two chief themes for online guest reviews.

Some of the terms most typically found in reviews include the following:

  • Renewable energy
  • LED light bulbs
  • Electric car charging
  • Single-use plastics
  • Recycling

Expedia believes that millennial and Gen-Z travelers are more likely to consider environmentally friendly travel options.

10. 18 – 34 Year Olds Trust Online Reviews as Much as Personal Recommendations

Research shows that 91% of 18 to 34-year-olds trust reviews online just as much as personal recommendations.

Let’s think about this for a second: we’re now trusting online comments just as much as we trust feedback from the people we know and love.

This shows how much high regard millennials and Gen Z give to online reviews.

11. Tiny Subject Line Changes Can Get More Reviews

When soliciting reviews, most businesses send an email post-purchase.

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Yotpo studied the subject lines of 3.5 million of these post-purchase review request emails to discover what works and what doesn’t when asking customers for reviews.

While this is much more than a single statistic, here is a synopsis of the top subject line tweaks to get more reviews:

  • An emotional appeal doesn’t greatly impact the review response rates.
  • Include your store name to increase reviews.
  • Incentives inspire more reviews in every industry.
  • Ask a question in the subject line.
  • Exclamation points boost reviews for food and tobacco businesses!
  • Avoid using a totally uppercase word in your subject lines.

12. Reputation Management Software Pays For Itself

Podium released a very interesting report on online reviews, stating that 94% of local companies who utilize a reputation management tool make up for the cost with the ROI.

How your company appears online massively dictates what shows up in terms of your bottom line.

Because of this, companies are investing more in their reputations than ever before.

One way they do this is by investing in reputation management software. This gives them the ability to have clarity regarding how their business is reviewed online.

13. Customers Believe A Product Should Have 100+ Reviews

Power Reviews recently posted interesting statistics about the number of reviews shoppers want.

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In a perfect world, 43% of consumers have indicated that they want to see more than 100 reviews for an item.

Take a look at the table below to see consumer expectations regarding review volume:

43% of Customers Believe a Product Should Have 100+ ReviewsScreenshot from PowerReviews.com, January 2023

Consumers indicate that a notably high volume of reviews can have a big, positive impact on their purchase likelihood.

Out of those surveyed, 64% indicated that they would be more likely to purchase an item if it had over 1,000 reviews than if it only had 100 reviews.

Furthermore, 54% are more likely to purchase an item if it has 10,000+ reviews compared to 1,000 reviews. So, more is always better when it comes to quantity.

14. Few Travelers Post Unsolicited Online Hotel Reviews

BrightLocal has also uncovered that 78% of travelers never post unsolicited online hotel reviews. This means you cannot simply rely on customers to post hotel reviews of their own free will. They need to be encouraged to do so.

Customers say that the main ways they have been asked to leave a review are as follows:

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  • Via email (41%)
  • During the sale/in-person (35%)
  • When receiving an invoice or receipt (35%)
  • SMS text (27%)

You need to be mindful of how you approach customers when asking to leave a review. The last thing you want to do is come across as pushy. At the same time, you want to make customers feel compelled to post a comment.

Offering an incentive, such as a special discount or entry into a competition, is a good approach.

15. Consumers Are Becoming Increasingly Suspicious Of Facebook Reviews

While online consumers rely on reviews to make purchasing decisions, they’re also suspicious of fake reviews. In fact, 93% of Facebook account holders are suspicious of fake reviews on this social media platform.

Consumers Are Becoming Increasingly Suspicious Of Facebook ReviewsScreenshot from Brightlocal, January 2023

As you can see from the table, only 7% of users don’t feel at all suspicious about Facebook reviews.

Users also have low trust in Google, Yelp, and Amazon reviews.

16. Most Consumers Use Rating Filters

Did you know that 7 in 10 consumers utilize rating filters when looking for companies?

Out of all the different rating options, the most popular is to narrow down a search based on the rating it is, for example, to only show hotels with ratings of four stars or above.

This helps customers only view products, locations, and services that fall within their standards. No one wants to waste their time on things that don’t fit!

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17. Customers Expect You To Respond To Negative Reviews Within 7 Days

When customers post negative reviews about a business, they expect a response. Not only this, but they don’t want to wait around for it.

Review Trackers have stated that 53% of customers expect companies to respond to negative feedback within one week.

One in three consumers has a shorter timeframe than this; three days or less.

Therefore, you really need to ensure you’re keeping up with the reviews you receive and responding appropriately.

18. Your Response To A Review Can Change How Customers View Your Business

Podium’s 2021 State of Reviews publication revealed that 56% of consumers had changed their perspective on a business based on how they responded to a review.

We know that it can make you feel sick to your stomach when you receive a bad review from a customer. However, this statistic shows that there is the potential to turn this into a positive.

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If you respond empathetically and try to understand the customer, they will feel like you really care about them and the service they receive. You can turn an unsatisfied customer into a loyal one.

And, even if the consumer who has complained does not reply, the fact you’ve tried to rectify their grievance will show your business in a positive light when others read the review.

The Bottom Line On The Impact of Online Reviews

These statistics reveal one unavoidable truth: online reviews are important and are here to stay.

Simply put, online reviews are directly linked to consumer trust and creating social proof.

Rather than fear them, you should look at them as a way to get a direct line to your customers.

If you are yet to begin your efforts to manage your online reputation, now’s as good a time as any to get started by doing the following:

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  • Educate your customers on the importance of leaving reviews, but make sure to communicate that these reviews will help you improve your business, which can only be a good thing for them.
  • Take charge of your brand on all review platforms. Respond to feedback and make sure complaints are managed in a timely and orderly fashion.
  • Claim your Google Business Profile to ensure that any information about your business on Google is accurate and updated.
  • Ask and encourage your customers to leave a review of your product or service.

More resources:

Featured Image: ParinPix/Shutterstock



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How To Drive Pipeline With A Silo-Free Strategy

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How To Drive Pipeline With A Silo-Free Strategy

When it comes to B2B strategy, a holistic approach is the only approach. 

Revenue organizations usually operate with siloed teams, and often expect a one-size-fits-all solution (usually buying clicks with paid media). 

However, without cohesive brand, infrastructure, and pipeline generation efforts, they’re pretty much doomed to fail. 

It’s just like rowing crew, where each member of the team must synchronize their movements to propel the boat forward – successful B2B marketing requires an integrated strategy. 

So if you’re ready to ditch your disjointed marketing efforts and try a holistic approach, we’ve got you covered.

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Join us on May 15, for an insightful live session with Digital Reach Agency on how to craft a compelling brand and PMF. 

We’ll walk through the critical infrastructure you need, and the reliances and dependences of the core digital marketing disciplines.

Key takeaways from this webinar:

  • Thinking Beyond Traditional Silos: Learn why traditional marketing silos are no longer viable and how they spell doom for modern revenue organizations.
  • How To Identify and Fix Silos: Discover actionable strategies for pinpointing and sealing the gaps in your marketing silos. 
  • The Power of Integration: Uncover the secrets to successfully integrating brand strategy, digital infrastructure, and pipeline generation efforts.

Ben Childs, President and Founder of Digital Reach Agency, and Jordan Gibson, Head of Growth at Digital Reach Agency, will show you how to seamlessly integrate various elements of your marketing strategy for optimal results.

Don’t make the common mistake of using traditional marketing silos – sign up now and learn what it takes to transform your B2B go-to-market.

You’ll also get the opportunity to ask Ben and Jordan your most pressing questions, following the presentation.

And if you can’t make it to the live event, register anyway and we’ll send you a recording shortly after the webinar. 

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Why Big Companies Make Bad Content

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Why Big Companies Make Bad Content

It’s like death and taxes: inevitable. The bigger a company gets, the worse its content marketing becomes.

HubSpot teaching you how to type the shrug emoji or buy bitcoin stock. Salesforce sharing inspiring business quotes. GoDaddy helping you use Bing AI, or Zendesk sharing catchy sales slogans.

Judged by content marketing best practice, these articles are bad.

They won’t resonate with decision-makers. Nobody will buy a HubSpot license after Googling “how to buy bitcoin stock.” It’s the very definition of vanity traffic: tons of visits with no obvious impact on the business.

So why does this happen?

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I did a double-take the first time I discovered this article on the HubSpot blog.

There’s an obvious (but flawed) answer to this question: big companies are inefficient.

As companies grow, they become more complicated, and writing good, relevant content becomes harder. I’ve experienced this firsthand:

  • extra rounds of legal review and stakeholder approval creeping into processes.
  • content watered down to serve an ever-more generic “brand voice”.
  • growing misalignment between search and content teams.
  • a lack of content leadership within the company as early employees leave.
Why Big Companies Make Bad ContentWhy Big Companies Make Bad Content
As companies grow, content workflows can get kinda… complicated.

Similarly, funded companies have to grow, even when they’re already huge. Content has to feed the machine, continually increasing traffic… even if that traffic never contributes to the bottom line.

There’s an element of truth here, but I’ve come to think that both these arguments are naive, and certainly not the whole story.

It is wrong to assume that the same people that grew the company suddenly forgot everything they once knew about content, and wrong to assume that companies willfully target useless keywords just to game their OKRs.

Instead, let’s assume that this strategy is deliberate, and not oversight. I think bad content—and the vanity traffic it generates—is actually good for business.

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There are benefits to driving tons of traffic, even if that traffic never directly converts. Or put in meme format:

Why Big Companies Make Bad ContentWhy Big Companies Make Bad Content

Programmatic SEO is a good example. Why does Dialpad create landing pages for local phone numbers?

1714584366 91 Why Big Companies Make Bad Content1714584366 91 Why Big Companies Make Bad Content

Why does Wise target exchange rate keywords?

1714584366 253 Why Big Companies Make Bad Content1714584366 253 Why Big Companies Make Bad Content

Why do we have a list of most popular websites pages?

1714584367 988 Why Big Companies Make Bad Content1714584367 988 Why Big Companies Make Bad Content

As this Twitter user points out, these articles will never convert…

…but they don’t need to.

Every published URL and targeted keyword is a new doorway from the backwaters of the internet into your website. It’s a chance to acquire backlinks that wouldn’t otherwise exist, and an opportunity to get your brand in front of thousands of new, otherwise unfamiliar people.

These benefits might not directly translate into revenue, but over time, in aggregate, they can have a huge indirect impact on revenue. They can:

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  • Strengthen domain authority and the search performance of every other page on the website.
  • Boost brand awareness, and encourage serendipitous interactions that land your brand in front of the right person at the right time.
  • Deny your competitors traffic and dilute their share of voice.

These small benefits become more worthwhile when multiplied across many hundreds or thousands of pages. If you can minimize the cost of the content, there is relatively little downside.

What about topical authority?

“But what about topical authority?!” I hear you cry. “If you stray too far from your area of expertise, won’t rankings suffer for it?”

I reply simply with this screenshot of Forbes’ “health” subfolder, generating almost 4 million estimated monthly organic pageviews:

1714584367 695 Why Big Companies Make Bad Content1714584367 695 Why Big Companies Make Bad Content

And big companies can minimize cost. For large, established brands, the marginal cost of content creation is relatively low.

Many companies scale their output through networks of freelancer writers, avoiding the cost of fully loaded employees. They have established, efficient processes for research, briefing, editorial review, publication and maintenance. The cost of an additional “unit” of content—or ten, or a hundred—is not that great, especially relative to other marketing channels.

There is also relatively little opportunity cost to consider: the fact that energy spent on “vanity” traffic could be better spent elsewhere, on more business-relevant topics.

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In reality, many of the companies engaging in this strategy have already plucked the low-hanging fruit and written almost every product-relevant topic. There are a finite number of high traffic, high relevance topics; blog consistently for a decade and you too will reach these limits.

On top of that, the HubSpots and Salesforces of the world have very established, very efficient sales processes. Content gating, lead capture and scoring, and retargeting allow them to put very small conversion rates to relatively good use.

1714584367 376 Why Big Companies Make Bad Content1714584367 376 Why Big Companies Make Bad Content

Even HubSpot’s article on Bitcoin stock has its own relevant call-to-action—and for HubSpot, building a database of aspiring investors is more valuable than it sounds, because…

The bigger a company grows, the bigger its audience needs to be to continue sustaining that growth rate.

Companies generally expand their total addressable market (TAM) as they grow, like HubSpot broadening from marketing to sales and customer success, launching new product lines for new—much bigger—audiences. This means the target audience for their content marketing grows alongside.

As Peep Laja put its:

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But for the biggest companies, this principle is taken to an extreme. When a company gears up to IPO, its target audience expands to… pretty much everyone.

This was something Janessa Lantz (ex-HubSpot and dbt Labs) helped me understand: the target audience for a post-IPO company is not just end users, but institutional investors, market analysts, journalists, even regular Jane investors.

These are people who can influence the company’s worth in ways beyond simply buying a subscription: they can invest or encourage others to invest and dramatically influence the share price. These people are influenced by billboards, OOH advertising and, you guessed it, seemingly “bad” content showing up whenever they Google something.

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You can think of this as a second, additional marketing funnel for post-IPO companies:

Illustration: When companies IPO, the traditional marketing funnel is accompanied by a second funnel. Website visitors contribute value through stock appreciation, not just revenue.Illustration: When companies IPO, the traditional marketing funnel is accompanied by a second funnel. Website visitors contribute value through stock appreciation, not just revenue.

These visitors might not purchase a software subscription when they see your article in the SERP, but they will notice your brand, and maybe listen more attentively the next time your stock ticker appears on the news.

They won’t become power users, but they might download your eBook and add an extra unit to the email subscribers reported in your S1.

They might not contribute revenue now, but they will in the future: in the form of stock appreciation, or becoming the target audience for a future product line.

Vanity traffic does create value, but in a form most content marketers are not used to measuring.

If any of these benefits apply, then it makes sense to acquire them for your company—but also to deny them to your competitors.

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SEO is an arms race: there are a finite number of keywords and topics, and leaving a rival to claim hundreds, even thousands of SERPs uncontested could very quickly create a headache for your company.

SEO can quickly create a moat of backlinks and brand awareness that can be virtually impossible to challenge; left unchecked, the gap between your company and your rival can accelerate at an accelerating pace.

Pumping out “bad” content and chasing vanity traffic is a chance to deny your rivals unchallenged share of voice, and make sure your brand always has a seat at the table.

Final thoughts

These types of articles are miscategorized—instead of thinking of them as bad content, it’s better to think of them as cheap digital billboards with surprisingly great attribution.

Big companies chasing “vanity traffic” isn’t an accident or oversight—there are good reasons to invest energy into content that will never convert. There is benefit, just not in the format most content marketers are used to.

This is not an argument to suggest that every company should invest in hyper-broad, high-traffic keywords. But if you’ve been blogging for a decade, or you’re gearing up for an IPO, then “bad content” and the vanity traffic it creates might not be so bad.

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Is It Alternatives You’re Looking For?

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Is It Alternatives You’re Looking For?

You probably clicked this result because a) you appreciate a good Lionel Ritchie pun, or b) you’ve heard that HARO is dead and want some alternatives—hopefully both.

Whatever the reason, in this article, I’ll share some alternatives to HARO and a few extra ways to get expert quotes and backlinks for your website.

Disclaimer: I am not a PR expert. I did a bit of outreach a few years ago, but I have only been an occasional user of HARO in the past year or so.

So, rather than providing my opinion on the best alternatives to HARO, I thought it would be fun to ask users of the “new HARO” what they thought were the best alternatives.

I wanted to give the “new HARO”—Connectively—the benefit of the doubt.

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Still, a few minutes after my pitch was accepted, I got two responses that appeared to be AI-generated from two “visionary directors,” both with “extensive experience.”

My experience of Connectively so far mirrored Josh’s experience of old HARO: The responses were most likely automated.

Although I was off to a bad start, looking through most of the responses afterward, these two were the only blatant automated pitches I could spot.

These responses weren’t included in my survey, and anyone who saw my pitch would have to copy and paste the survey link to complete it—increasing the chance of genuine human responses—hopefully.

So, without further ado, here are the results of the survey.

1714560965 992 Is It Alternatives Youre Looking For1714560965 992 Is It Alternatives Youre Looking For

Sidenote.

The survey on Connectively ran for a week and received 101 votes. Respondents could vote for their top three HARO alternatives.

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Price: Free.

Help a B2B Writer was the #1 alternative platform respondents recommended. In my survey it got 22% of the vote.

Help a B2B Writer is a platform run by Superpath that is similar to HARO but focused on connecting business-to-business (B2B) journalists with industry experts and sources for their stories.

Is It Alternatives Youre Looking ForIs It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $99 per month.

Coming in joint second place, Featured was popular, scoring 18% of the vote.

Featured connects journalists with experts and thought leaders. It allows experts to create profiles showcasing their expertise and helps journalists find suitable sources for their stories.

1714560966 485 Is It Alternatives Youre Looking For1714560966 485 Is It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $99 per month.

Qwoted is another platform that I’ve heard talked about a lot. It came in joint second place, scoring 18% of the vote.

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Qwoted matches journalists with expert sources, allowing them to collaborate on creating high-quality content. It streamlines the process of finding and connecting with relevant sources.

1714560966 768 Is It Alternatives Youre Looking For1714560966 768 Is It Alternatives Youre Looking For

Price: Free for ten pitches per month

Despite being the “new HARO,” Connectively came 4th on my list, scoring 12% of the vote—surprisingly, it wasn’t even the top choice for most users on its own platform.

Connectively connects journalists with sources and experts. It helps journalists find relevant sources for their stories and allows experts to gain media exposure.

Is It Alternatives Youre Looking ForIs It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $5.95 per month.

SourceBottle is an online platform that connects journalists, bloggers, and media professionals with expert sources. It allows experts to pitch their ideas and insights to journalists looking for story sources. It scored 9% of the vote in my survey.

1714560967 683 Is It Alternatives Youre Looking For1714560967 683 Is It Alternatives Youre Looking For

Price: Free.

JournoRequest is an X account that shares journalist requests for sources. UK-based journalists and experts often use it, but it can sometimes have international reach. It scored 7% of the vote in my survey.

1714560967 333 Is It Alternatives Youre Looking For1714560967 333 Is It Alternatives Youre Looking For

Price: Paid. Plans start at $1,150 per year.

ProfNet connects journalists to expert sources. It helps journalists find knowledgeable sources for their articles, interviews, and other media content. It helps subject matter experts gain media exposure and share their expertise. It scored 5% of the vote in my survey.

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Price: 7-day free trial and paid plans. Paid plans start at $147 per month.

JustReachOut is a PR and influencer outreach platform that helps businesses find and connect with relevant journalists and influencers. It provides tools for personalized outreach and relationship management. It scored 3% of the vote in my survey.

1714560967 678 Is It Alternatives Youre Looking For1714560967 678 Is It Alternatives Youre Looking For

Price: 14-day free trial and paid plans. Paid plans start at $50 per month.

OnePitch is a platform that simplifies the process of pitching story ideas to journalists. Businesses and PR professionals can create and send targeted pitches to relevant media outlets. It scored 3% of the vote in my survey.

1714560967 17 Is It Alternatives Youre Looking For1714560967 17 Is It Alternatives Youre Looking For

Price: Free.

PitchRate is a free PR tool that connects journalists and highly rated experts. Useful for subject matter experts looking for free PR leads, media coverage, or publicity. Or journalists looking for credible sources. It scored 1% of the vote in my survey.

1714560967 890 Is It Alternatives Youre Looking For1714560967 890 Is It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at ~$105 per month.

A UK service that connects media professionals with expert sources, press releases, and PR contacts. It scored 1% of the vote in my survey.

1714560968 51 Is It Alternatives Youre Looking For1714560968 51 Is It Alternatives Youre Looking For

Price: Invitation-only platform.

Forbes Councils is an invitation-only community for executives and entrepreneurs. Members can contribute expert insights and thought leadership content to Forbes.com and gain media exposure. It scored 1% of the vote in my survey.

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Price: Free.

Yes, you read that right.

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HERO was created by Peter Shankman, the original creator of HARO, who said the platform will always be free. It scored 1% of the vote in my survey.

Peter set up the platform after receiving over 2,000 emails asking him to build a new version of HARO.

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Price: Paid. Sign up for details.

Meltwater received no votes in my survey, but I included it because I’d seen it shared on social media as a paid alternative to HARO.

It’s a media intelligence and social media monitoring platform. It provides tools for tracking media coverage, analyzing sentiment, and identifying influencers and journalists for outreach.

1714560968 923 Is It Alternatives Youre Looking For1714560968 923 Is It Alternatives Youre Looking For

Price: Free.

Expertise Finder also received no votes in my survey, but it was included as I saw it had been recommended as an HARO alternative on LinkedIn. It’s a platform that helps journalists find and connect with expert sources from universities.

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HARO had a dual purpose for SEOs: it was a place to acquire links, but it also was a place to get expert quotes on topics for your next article.

Here are a few more free methods outside the platforms we’ve covered that can help you get expert quotes and links.

We’ve already seen that JournoRequest is a popular X account that shares journalist requests for sources.

But you can also follow hashtags on X to access even more opportunities.

Here are my favorite hashtags to follow:

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I used to track the #journorequest hashtag to find opportunities for my clients when I worked agency-side, so I know it can work well for quotes and link acquisition.

Here are two opportunities I found just checking the #journorequest hashtag:

Journorequest example for HuffPost USJournorequest example for HuffPost US

Here’s another example from the Telegraph—a DR 92 website:

Telegraph example DR 92 website journorequestTelegraph example DR 92 website journorequest

Certain types of content are more likely to be shared by journalists and PRs than others.

One of these types of content is statistics-based content. The reason? Journalists often use statistics to support their points.

Once they have included your statistic in their post, they often add a backlink back to your post.

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We tested this with our SEO statistics post, and as you can see, it still ranks number one in Google.

SERP overview for SEO statisticsSERP overview for SEO statistics

Another method is to use the Linking authors report in Ahrefs’ Site Explorer. This report shows the authors’ names who link to any website you enter.

You can see which authors link to their site by entering your competitor’s domain. Some of these authors may represent outreach opportunities for your website as well.

  1. Head to Site Explorer, click on Linking authors
  2. Type in your competitor’s URL
  3. Contact any authors that you think may be interested in your website and its content
Linking authors report, via Ahrefs.comLinking authors report, via Ahrefs.com

Tip

If you download your website’s linking authors and your competitors into a spreadsheet and put them into separate tabs, you can compare the lists to see which authors are only linking to your competitor’s website.

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When I was about to wrap up this article, I was contacted by Greg Heilers of Jolly SEO on LinkedIn.

He said he’d sent 200,000+ pitches over the years and wanted to share the results with me.

These are his top three platforms over the last 1,000 pitches he sent. Interestingly, we can see that it’s similar to my much smaller-scale survey.

Jolly SEOs 1000 link placements
Jolly SEOs 1000 link placements
Ordered by number of link placements. Average Domain Rating from Ahrefs. Average organic traffic from Ahrefs.

Hopefully, the data here speaks for itself. The high-quality links and traffic from HARO alternatives is considerable.

This research shows that Featured gained the most link placements in this campaign.

We have compiled some helpful content related to link building that you can get your teeth into. These hand-picked guides will take you from beginner to expert in no time.

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Here are my favorite resources on this topic:

Final thoughts

There are many options for sourcing expert quotes and getting links for your next marketing campaigns. HARO may be dead, but its legacy lives on.

My highly unscientific survey suggests that most “new HARO” users liked Help a B2B Writer the most, but for HARO purists, there really is only one choice—HERO.

Give your favorites from this list a whirl, and let me know if you have any success. Got more questions? Ping me on X. 🙂



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