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21 Must-Have Features For Ecommerce Sites

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21 Must-Have Features For Ecommerce Sites

Are you creating a new ecommerce store for your business or looking for ways to improve the functionality of your current store?

Creating an ecommerce experience that is sure to delight your customers can be as simple as taking a little inspiration from the top ecommerce brands.

The following are 21 must-have features for ecommerce sites.

Example brands were selected from The Top 50 Ecommerce Companies in the U.S. list published by Similarweb.

1. User-Friendly Navigation

The key to helping customers find the products they need quickly is to offer a user-friendly navigation system.

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Products should be logically categorized, with the most popular categories listed first.

Screenshot from Sephora.com, March 2022

Sephora knows how customers like to shop.

Some specifically seek out products by brand, while others shop by category. Their navigation bar reflects this organization, along with quick links to inexpensive and sale products.

2. Site Search

In addition to user-friendly navigation, site search is a feature found on most of the top ecommerce sites.

It allows customers to bypass the navigation and search for exactly what they want.

example of site searchScreenshot from Nordstrom.com, March 2022

Nordstrom offers a site search with suggestions for popular brands and products that match what you enter.

Most site searches can be tracked using Google Analytics.

3. Footer Navigation

Have you considered the best way to utilize your website’s footer to help customers find your top products?

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Try a list of links to the top products, services, and information that customers want to find.

example of footer navigationScreenshot from T-mobile.com, March 2022

T-Mobile uses its footer to direct customers to their social media profiles, English and Spanish sites, featured phones and plans, support, and company information.

Their footer effectively includes links to everything they want both customers and search crawlers to discover from any page throughout their website.

4. Product Videos

Adding video to your product pages can increase conversions.

According to Think With Google, over 50% of shoppers said that online video helped them make a decision on which brand or product to purchase.

Most ecommerce platforms allow retailers to add videos and images to their product pages.

example of product videosScreenshot from Apple.com, March 2022

Apple uses video to highlight features of its latest iPhone on its sales page. Their use of high-quality product images and video help sell their products online and in-store.

5. Product Reviews

The most popular form of user-generated content found on ecommerce sites is product reviews and ratings.

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This section of an ecommerce product page is crucial to providing social proof to shoppers that a product will fit their needs.

eBay allows customers to rate and review products, displaying reviews below the product descriptions and sponsored items.

example of product reviewsScreenshot from eBay.com, March 2022

Other eBay users also have the option to rate reviews as useful or not, moving the best reviews to the top of the list on the product page.

6. Generous Return Policy

Want to increase consumer confidence in the products you sell? Offer a generous return policy and include it on your product page.

example of generous return policyScreenshot from Walmart.com, March 2022

 

Place it near your add to cart button to increase the chances that it will have a positive effect on the number of purchases.

7. FAQ For Products

Another way to incorporate user-generated content into your ecommerce store is by adding a section of the most frequently asked questions by customers.

This section can help your store in a number of ways.

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  • Increase the number of sales by answering your customer’s top pre-sales questions about your products.
  • Reduce the amount of time your customer service has to spend on answering questions about products, before and after the purchase.
example of FAQScreenshot from Amazon.com, March 2022

Amazon’s question and answer section on product pages gives customers the ability to ask questions, answer questions, and vote up the best questions to ensure the most frequently asked ones appear at the top.

8. FAQ For The Store

In addition to the FAQ for your product pages, consider adding a FAQ page for your main store.

This should cover any of the general questions people may ask about online privacy, security, payments, shipping, returns, and other shopping concerns.

example of faq for the storeScreenshot from Etsy.com, March 2022

Etsy offers answers to the most frequently asked questions in its help center.

This saves their customer support team from having to answer general questions and gives them more time to solve complex issues.

9. Order Tracking

Once your customer places an order, the top question on their mind is when will my order arrive.

Make it simple for customers to check their current order status on your website.

example of order trackingScreenshot from Autozone.com, March 2022

AutoZone has an order tracking page that doesn’t require customers to log in.

They simply need their email address and the order number they received in their order confirmation email.

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10. Email Opt-In

According to Mailchimp benchmarks, emails sent by ecommerce businesses have an average open rate of 15.68% and a click rate of 2.01%.

This is important considering the revenue-generating potential ecommerce emails have.

If you can’t get visitors to make a purchase on your website, one of the next best conversions for your store would be to attain the visitor as a subscriber on your email list.

This would allow you to reach them with future sales and email promotions.

example of email opt inScreenshot from Samsung.com, March 2022

Samsung prompts visitors to subscribe to their email list to receive their latest offers using a pop-up.

Another way ecommerce retailers can capture email addresses is by adding an opt-in form in the header and footer of their website.

11. Push Notifications

If you want to bypass spam filters and social media algorithms, the next best way to capture your ecommerce store visitors as subscribers is through push notifications.

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Push notification services allow visitors to subscribe to your latest updates in their browser.

When you have a promotion you want to notify subscribers of, you can send a message that will be delivered to their notification center via their browser.

sample of push notificationsScreenshot from Shein.com

Shein is one of many ecommerce brands that allows visitors to subscribe to push notifications.

Once subscribed, visitors will see the latest messages from Shein in their desktop notifications.

example of push notificationScreenshot of a push notification from Shein, March 2022

12. Chatbots

One of the benefits of running an ecommerce website is its ability to generate revenue, 24 hours a day, 7 days a week, throughout the year. That also means providing support to your customers during those hours as well.

According to LivePerson’s survey of 5,000 consumers, positive sentiment about the use of chatbots nearly doubled between 2020 and 2021, from 31% to 61%.

Many ecommerce stores use chatbots to assist online shoppers with basic questions and navigate them to a specific product or support page.

example of chatbotsScreenshot from Lowes.com, March 2022

Lowes uses an always online expert, which is an automated assistant with specific prompts for visitors to choose when looking for a specific answer, finding a specific product, or solving a basic customer service inquiry.

13. Coupon Codes

We know that consumers often search for coupon codes on Google when presented with a coupon or discount box on a checkout page.

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In the United States, 88% of consumers use coupons when shopping, using coupon sites like slickdeals.com, groupon.com, and retailmenot.com.

If you want to keep customers on your website throughout the checkout process, give them great deals via your own coupon codes.

example of site that uses coupon codesScreenshot from Victoriassecret.com, March 2022

Victoria’s Secret uses a bar at the top of its website to highlight its latest offer.

When visitors click on View Offers, they will get additional offers and coupon codes to apply at checkout.

14. Product Availability Filters

Do you have multiple options for customers when it comes to pickup or delivery methods?

Give customers the ability to quickly find the products that are available with their preferred pickup or delivery option.

example of product availability filtersScreenshot from Walgreens.com, March 2022

Walgreens offers customers an item availability filter that will sort products based on their pickup, same-day delivery, shipping, or in-stock availability. This gives you the best chance to convert customers based on fast availability.

15. Mobile App

In addition to having a mobile-friendly store for shoppers to make a purchase from any device, also consider having a mobile app for your store.

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Mobile apps allow you to keep your brand on your customer’s minds, placing your app icon/brand logo on the smart devices customers use most.

You don’t have to wait for customers to open up a browser or another app for social media or email to get your latest sales messages.

You can push those promotional updates through your app to any customers that have notifications turned on.

example of mobile appScreenshot from the Home Depot app, March 2022

Home Depot offers an app that allows customers to shop for products online and have them shipped to their homes or reserved for in-store pickup.

16. Gift Registries

If you do a search for gift registries on Google, you will find dozens of well-known brand retailers.

Target, Amazon, Walmart, Crate & Barrel, and Bed, Bath, & Beyond are just a few that appear on the first page of SERPs.

Why are gift registries important to driving sales? Let’s just look at wedding registries for a moment.

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According to The Knot 2020 Wedding Registry Study, 80% of respondents set up a wedding registry.

CNBC reported findings from Baird’s 2022 survey that Amazon leads as the top wedding registry provider with 45% listing penetration.

example of gift registriesScreenshot from Target.com, March 2022

Target offers gift registries for babies, weddings, and charities. You can also create a custom registry to celebrate any occasion you choose.

17. Multilingual Support

If your ecommerce store caters to customers in a specific region, you have two options to support the top languages spoken in their region:

  • Depend on Google Translate to help customers translate your website into their language.
  • Create multiple versions of your website for specific languages.
example of multilingual supportScreenshot from Xfinity.com, March 2022

Xfinity uses English on their www subdomain, and Spanish on their es subdomain.

Content can be switched from English to Spanish using the En and Es links in the main navigation bar.

18. Loyalty Program

Do you want to increase customer retention? One way to encourage people to shop from your ecommerce store again is to offer a loyalty program.

These are typically free or paid programs where customers get private or early access to the best deals.

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Many allow customers to accrue points per purchase that lead to various rewards, such as a specific dollar amount off your next purchase or a free product.

example of loyalty programScreenshot from Ulta.com, March 2022

Ulta is one of many brands that offer a free rewards program for their loyal customers.

Customers can join for free and earn points redeemable for products and services online and in-store.

19. Carousels

While marketers may not agree on the value of image and video carousels on the homepage, you will find many ecommerce brands use them.

Major retailers such as Walmart, eBay, Home Depot, Samsung, Wayfair, Lowes, Costco, Sam’s Club, and Kohls have carousels with their latest promotions and sales.

example of carouselsScreenshot from Chewy.com, March 2022

Chewy is another ecommerce brand that features a carousel on the homepage. Theirs promote discounts for auto-ship orders, healthy pet food, flea & tick medications, pet bedding, and more.

20. Local Store Information

If your ecommerce brand also has physical store locations, you can boost offline sales by adding details for the nearest store to your website’s header.

This would allow customers to shop online, reserve for in-store pick up, or browse their local store inventory before going to make an in-store purchase.

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sample of local store informationScreenshot from Coscto.com, March 2022

Costco offers a link to the closest store based on your zip code. They also display current store hours.

21. Personal Data Policy

Depending on where your ecommerce store is based and the customers that it serves, your site may need a policy that notifies visitors of the data that is collected about them on your website using cookies from the website and other analytics tools.

sample of personal data policyScreenshot from Michaels.com, March 2022

Michael’s ecommerce store displays a popup advising visitors about cookie usage to enhance user experience and analyze website traffic.

Visitors then have the option to accept the policy or adjust their cookie preferences.

Start Creating Fantastic Shopping Experiences

It’s important to remember that you don’t always have to reinvent the wheel in order to provide a fantastic shopping experience for your users.

It’s simply a matter of listening to your customer’s feedback and monitoring your competitors to see if new trends in ecommerce arise.

While you don’t need to try every new feature your ecommerce platform has to offer, you should look into the ones that your customers have come to expect from the top retailers in your vertical.

Combine your customer’s feedback with A/B testing to see what implementations drive more sales and higher customer satisfaction.

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Featured Image: Paulo Bobita/Search Engine Journal



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Is It Alternatives You’re Looking For?

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Is It Alternatives You’re Looking For?

You probably clicked this result because a) you appreciate a good Lionel Ritchie pun, or b) you’ve heard that HARO is dead and want some alternatives—hopefully both.

Whatever the reason, in this article, I’ll share some alternatives to HARO and a few extra ways to get expert quotes and backlinks for your website.

Disclaimer: I am not a PR expert. I did a bit of outreach a few years ago, but I have only been an occasional user of HARO in the past year or so.

So, rather than providing my opinion on the best alternatives to HARO, I thought it would be fun to ask users of the “new HARO” what they thought were the best alternatives.

I wanted to give the “new HARO”—Connectively—the benefit of the doubt.

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Still, a few minutes after my pitch was accepted, I got two responses that appeared to be AI-generated from two “visionary directors,” both with “extensive experience.”

My experience of Connectively so far mirrored Josh’s experience of old HARO: The responses were most likely automated.

Although I was off to a bad start, looking through most of the responses afterward, these two were the only blatant automated pitches I could spot.

These responses weren’t included in my survey, and anyone who saw my pitch would have to copy and paste the survey link to complete it—increasing the chance of genuine human responses—hopefully.

So, without further ado, here are the results of the survey.

1714560965 992 Is It Alternatives Youre Looking For1714560965 992 Is It Alternatives Youre Looking For

Sidenote.

The survey on Connectively ran for a week and received 101 votes. Respondents could vote for their top three HARO alternatives.

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Price: Free.

Help a B2B Writer was the #1 alternative platform respondents recommended. In my survey it got 22% of the vote.

Help a B2B Writer is a platform run by Superpath that is similar to HARO but focused on connecting business-to-business (B2B) journalists with industry experts and sources for their stories.

Is It Alternatives Youre Looking ForIs It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $99 per month.

Coming in joint second place, Featured was popular, scoring 18% of the vote.

Featured connects journalists with experts and thought leaders. It allows experts to create profiles showcasing their expertise and helps journalists find suitable sources for their stories.

1714560966 485 Is It Alternatives Youre Looking For1714560966 485 Is It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $99 per month.

Qwoted is another platform that I’ve heard talked about a lot. It came in joint second place, scoring 18% of the vote.

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Qwoted matches journalists with expert sources, allowing them to collaborate on creating high-quality content. It streamlines the process of finding and connecting with relevant sources.

1714560966 768 Is It Alternatives Youre Looking For1714560966 768 Is It Alternatives Youre Looking For

Price: Free for ten pitches per month

Despite being the “new HARO,” Connectively came 4th on my list, scoring 12% of the vote—surprisingly, it wasn’t even the top choice for most users on its own platform.

Connectively connects journalists with sources and experts. It helps journalists find relevant sources for their stories and allows experts to gain media exposure.

Is It Alternatives Youre Looking ForIs It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at $5.95 per month.

SourceBottle is an online platform that connects journalists, bloggers, and media professionals with expert sources. It allows experts to pitch their ideas and insights to journalists looking for story sources. It scored 9% of the vote in my survey.

1714560967 683 Is It Alternatives Youre Looking For1714560967 683 Is It Alternatives Youre Looking For

Price: Free.

JournoRequest is an X account that shares journalist requests for sources. UK-based journalists and experts often use it, but it can sometimes have international reach. It scored 7% of the vote in my survey.

1714560967 333 Is It Alternatives Youre Looking For1714560967 333 Is It Alternatives Youre Looking For

Price: Paid. Plans start at $1,150 per year.

ProfNet connects journalists to expert sources. It helps journalists find knowledgeable sources for their articles, interviews, and other media content. It helps subject matter experts gain media exposure and share their expertise. It scored 5% of the vote in my survey.

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1714560967 357 Is It Alternatives Youre Looking For1714560967 357 Is It Alternatives Youre Looking For

Price: 7-day free trial and paid plans. Paid plans start at $147 per month.

JustReachOut is a PR and influencer outreach platform that helps businesses find and connect with relevant journalists and influencers. It provides tools for personalized outreach and relationship management. It scored 3% of the vote in my survey.

1714560967 678 Is It Alternatives Youre Looking For1714560967 678 Is It Alternatives Youre Looking For

Price: 14-day free trial and paid plans. Paid plans start at $50 per month.

OnePitch is a platform that simplifies the process of pitching story ideas to journalists. Businesses and PR professionals can create and send targeted pitches to relevant media outlets. It scored 3% of the vote in my survey.

1714560967 17 Is It Alternatives Youre Looking For1714560967 17 Is It Alternatives Youre Looking For

Price: Free.

PitchRate is a free PR tool that connects journalists and highly rated experts. Useful for subject matter experts looking for free PR leads, media coverage, or publicity. Or journalists looking for credible sources. It scored 1% of the vote in my survey.

1714560967 890 Is It Alternatives Youre Looking For1714560967 890 Is It Alternatives Youre Looking For

Price: Free and paid plans. Paid plans start at ~$105 per month.

A UK service that connects media professionals with expert sources, press releases, and PR contacts. It scored 1% of the vote in my survey.

1714560968 51 Is It Alternatives Youre Looking For1714560968 51 Is It Alternatives Youre Looking For

Price: Invitation-only platform.

Forbes Councils is an invitation-only community for executives and entrepreneurs. Members can contribute expert insights and thought leadership content to Forbes.com and gain media exposure. It scored 1% of the vote in my survey.

1714560968 753 Is It Alternatives Youre Looking For1714560968 753 Is It Alternatives Youre Looking For

Price: Free.

Yes, you read that right.

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HERO was created by Peter Shankman, the original creator of HARO, who said the platform will always be free. It scored 1% of the vote in my survey.

Peter set up the platform after receiving over 2,000 emails asking him to build a new version of HARO.

1714560968 119 Is It Alternatives Youre Looking For1714560968 119 Is It Alternatives Youre Looking For

Price: Paid. Sign up for details.

Meltwater received no votes in my survey, but I included it because I’d seen it shared on social media as a paid alternative to HARO.

It’s a media intelligence and social media monitoring platform. It provides tools for tracking media coverage, analyzing sentiment, and identifying influencers and journalists for outreach.

1714560968 923 Is It Alternatives Youre Looking For1714560968 923 Is It Alternatives Youre Looking For

Price: Free.

Expertise Finder also received no votes in my survey, but it was included as I saw it had been recommended as an HARO alternative on LinkedIn. It’s a platform that helps journalists find and connect with expert sources from universities.

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HARO had a dual purpose for SEOs: it was a place to acquire links, but it also was a place to get expert quotes on topics for your next article.

Here are a few more free methods outside the platforms we’ve covered that can help you get expert quotes and links.

We’ve already seen that JournoRequest is a popular X account that shares journalist requests for sources.

But you can also follow hashtags on X to access even more opportunities.

Here are my favorite hashtags to follow:

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I used to track the #journorequest hashtag to find opportunities for my clients when I worked agency-side, so I know it can work well for quotes and link acquisition.

Here are two opportunities I found just checking the #journorequest hashtag:

Journorequest example for HuffPost USJournorequest example for HuffPost US

Here’s another example from the Telegraph—a DR 92 website:

Telegraph example DR 92 website journorequestTelegraph example DR 92 website journorequest

Certain types of content are more likely to be shared by journalists and PRs than others.

One of these types of content is statistics-based content. The reason? Journalists often use statistics to support their points.

Once they have included your statistic in their post, they often add a backlink back to your post.

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We tested this with our SEO statistics post, and as you can see, it still ranks number one in Google.

SERP overview for SEO statisticsSERP overview for SEO statistics

Another method is to use the Linking authors report in Ahrefs’ Site Explorer. This report shows the authors’ names who link to any website you enter.

You can see which authors link to their site by entering your competitor’s domain. Some of these authors may represent outreach opportunities for your website as well.

  1. Head to Site Explorer, click on Linking authors
  2. Type in your competitor’s URL
  3. Contact any authors that you think may be interested in your website and its content
Linking authors report, via Ahrefs.comLinking authors report, via Ahrefs.com

Tip

If you download your website’s linking authors and your competitors into a spreadsheet and put them into separate tabs, you can compare the lists to see which authors are only linking to your competitor’s website.

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When I was about to wrap up this article, I was contacted by Greg Heilers of Jolly SEO on LinkedIn.

He said he’d sent 200,000+ pitches over the years and wanted to share the results with me.

These are his top three platforms over the last 1,000 pitches he sent. Interestingly, we can see that it’s similar to my much smaller-scale survey.

Jolly SEOs 1000 link placements
Jolly SEOs 1000 link placements
Ordered by number of link placements. Average Domain Rating from Ahrefs. Average organic traffic from Ahrefs.

Hopefully, the data here speaks for itself. The high-quality links and traffic from HARO alternatives is considerable.

This research shows that Featured gained the most link placements in this campaign.

We have compiled some helpful content related to link building that you can get your teeth into. These hand-picked guides will take you from beginner to expert in no time.

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Here are my favorite resources on this topic:

Final thoughts

There are many options for sourcing expert quotes and getting links for your next marketing campaigns. HARO may be dead, but its legacy lives on.

My highly unscientific survey suggests that most “new HARO” users liked Help a B2B Writer the most, but for HARO purists, there really is only one choice—HERO.

Give your favorites from this list a whirl, and let me know if you have any success. Got more questions? Ping me on X. 🙂



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OpenAI To Show Content & Links In Response To Queries

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ChatGPT takes step toward becoming a search engine

OpenAI content deal will enhance ChatGPT with the ability to show real-time content with links in response to queries. OpenAI quietly took steps to gaining more search engine type functionality as part of a content licensing deal that may have positive implications for publishers and SEO.

Content Licensing Deal

OpenAI agreed to content licensing with the Financial Times, a global news organization with offices in London, New York, across continental Europe and Asia.

Content licensing deals between AI organizations and publishers are generally about getting access to high quality training data. The training data is then used by language models to learn connections between words and concepts. This deal goes far beyond that use.

ChatGPT Will Show Direct Quotes With Attribution

What makes this content licensing deal between The Financial Times and OpenAI is that there is a reference to giving attribution to content within ChatGPT.

The announced licensing deal explicitly mentions the use of the licensed content so that ChatGPT could directly quote it and provide links to the licensed content.

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Further, the licensing deal is intended to help improve ChatGPT’s “usefulness”, which is vague and can mean many things, but it takes on a slightly different meaning when used in the context of attributed answers.

The Financial Times agreement states that the licensing deal is for use in ChatGPT when it provides “attributed content” which is content with an attribution, commonly a link to where the content appeared.

This is the part of the announcement that references attributed content:

“The Financial Times today announced a strategic partnership and licensing agreement with OpenAI, a leader in artificial intelligence research and deployment, to enhance ChatGPT with attributed content, help improve its models’ usefulness by incorporating FT journalism, and collaborate on developing new AI products and features for FT readers. “

And this is the part of the announcement that mentions ChatGPT offering users attributed quotes and links:

“Through the partnership, ChatGPT users will be able to see select attributed summaries, quotes and links to FT journalism in response to relevant queries.”

The Financial Times Group CEO was even more explicit about OpenAI’s intention to show content and links in ChatGPT:

“This is an important agreement in a number of respects,” said FT Group CEO John Ridding. “It recognises the value of our award-winning journalism and will give us early insights into how content is surfaced through AI. …this partnership will help keep us at the forefront of developments in how people access and use information.

OpenAI understands the importance of transparency, attribution, and compensation…”

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Brad Lightcap, COO of OpenAI directly referenced showing real-time news content in ChatGPT but more important he referenced OpenAI exploring new ways to show content to its user base.

Lastly, the COO stated that they embraced disruption, which means innovation that creates a new industry or paradigm, usually at the expense of an older one, like search engines.

Lightcap is quoted:

“We have always embraced new technologies and disruption, and we’ll continue to operate with both curiosity and vigilance as we navigate this next wave of change.”

Showing direct quotes of Financial Times content with links to that content is very similar to how search engines work. This is a big change to how ChatGPT works and could be a sign of where ChatGPT is going in the future, a functionality that incorporates online content with links to that content.

Something Else That Is Possibly Related

Someone on Twitter recently noticed a change that is related to “search” in relation to ChatGPT.

This change involves an SSL security certificate that was added for a subdomain of ChatGPT.com. ChatGPT.com is a domain name that was snapped up by someone to capitalize on the 2022 announcement of ChatGPT by OpenAI. OpenAI eventually acquired the domain and it’s been redirecting to ChatGPT.

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The change that was noticed is to the subdomain: search.chatgpt.com.

This is a screenshot of the tweet:

Big News For SEO and Publishers

This is significant news for publishers and search marketers ChatGPT will become a source of valuable traffic if OpenAI takes ChatGPT in the direction of providing attributed summaries and direct quotes.

How Can Publishers Get Traffic From ChatGPT?

Questions remain about attributed quotes with links in response to relevant queries. Here are X unknowns about ChatGPT attributed links.

  • Does this mean that only licensed content will be shown and linked to in ChatGPT?
  • Will ChatGPT incorporate and use most web data without licensing deals in the same way that search engines do?
  • OpenAI may incorporate an Opt-In model where publishers can use a notation in Robots.txt or in meta data to opt-in to receiving traffic from ChatGPT.
  • Would you opt into receiving traffic from ChatGPT in exchange for allowing your content to be used for training?
  • How would SEOs and publisher’s equation on ChatGPT change if their competitors are all receiving traffic from ChatGPT?

Read the original announcement:

Financial Times announces strategic partnership with OpenAI

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Featured Image by Shutterstock/Photo For Everything

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Google’s John Mueller On Website Recovery After Core Updates

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businessman financial professional look through binocular to see graph and chart.

John Mueller, a Google Search Advocate, provided guidance this week regarding the path forward for websites impacted by recent search algorithm updates.

The discussion started on X (formerly Twitter) by SEO professional Thomas Jepsen.

Jepsen tagged Mueller, asking:

“Google has previously said Google doesn’t hold a grudge and sites will recover once issues have been solved. Is that still the case after HCU?”

Mueller’s response offered hope to site owners while being realistic about the challenges ahead.

Addressing Recovery Timelines

Mueller affirmed Google’s stance on not holding grudges, stating, “That’s still the case.”

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However, he acknowledged the complexity of rankings, saying:

“…some things take much longer to be reassessed (sometimes months, at the moment), and some bigger effects require another update cycle.”

Mueller pointed to a Google help document explaining the nuances. The document reads:

“Broad core updates tend to happen every few months. Content that was impacted in Search or Discover by one might not recover—assuming improvements have been made—until the next broad core update is released.

Do keep in mind that improvements made by site owners aren’t a guarantee of recovery, nor do pages have any static or guaranteed position in our search results. If there’s more deserving content, that will continue to rank well with our systems.”

The Comments Sparking Debate

Jepsen probed further, asking, “Is a core update what’s needed for HCU-affected sites to recover (assuming they’ve fixed their issues)?”

Mueller’s response highlighted how situations can differ:

“It depends on the situation… I realize there’s a big space between the situations, but generalizing doesn’t help. Sometimes it takes a lot of work on the site, a long time, and an update.”

The thread grew as user @selectgame raised concerns about Google Discover traffic, to which Mueller replied:

“Google Discover is affected by core updates as well as other parts of Search (and there are more policies that apply to Discover).”

Growing Frustrations

Prominent industry figure Lily Ray voiced mounting frustrations, stating,

“…many HCU-affected websites – which have been making all kinds of improvements over the last 7 months – have only seen further declines with the March Core Update.

I have seen some sites lose 90% or more of their SEO visibility since the HCU, with the last few weeks being the nail in the coffin, despite making significant improvements.”

Ray continued:

“And in my professional opinion, many of these sites did not deserve anywhere near that level of impact, especially the further declines over the past month.”

Mueller hasn’t responded to Ray’s tweet at this time.

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Looking Ahead

As the search community awaits Google’s next moves, the path to recovery appears arduous for many impacted by recent algorithm reassessments of “Helpful Content.”

Site improvements don’t guarantee immediate recovery, so publishers face an uphill battle guided only by Google’s ambiguous public advice.

Why SEJ Cares

The March 2024 core update has proven disastrous for many websites, with severe traffic losses persisting even after sites try to improve low-quality content, address technical issues, and realign with Google’s guidelines.

Having clear, actionable guidance from Google on recovering from core update updates is invaluable.

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As evidenced by the frustrations expressed, the current communications leave much to be desired regarding transparency and defining a straightforward recovery path.

How This Can Help You

While Mueller’s comments provide some insights, the key takeaways are:

  • Regaining previous rankings after an algorithm hit is possible if sufficient content/site quality improvements are made.
  • Recovery timelines can vary significantly and may require a future core algorithm update.
  • Even with enhancements, recovery isn’t guaranteed as rankings depend on the overall pool of competing content.

The path is undoubtedly challenging, but Mueller’s comments underscore that perseverance with substantial site improvements can eventually pay off.


FAQ

Can SEO professionals predict recovery time for a website hit by core updates?

SEO professionals can’t pinpoint when a site will recover after a core Google algorithm update.

Reasons for this include:

  • Google releases core updates every few months, so sites may need to wait for the next one.
  • It can take months for Google to reassess and adjust rankings.
  • How competitive the query is also impacts if and when a site recovers.

Does making site improvements after a core update ensure recovery in rankings and visibility?

After making improvements following a Google algorithm update, regaining your previous rankings isn’t guaranteed.

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Reasons why include:

  • Your impacted content may not recover until the next core update, provided you’ve implemented enough site improvements.
  • Google’s search results are dynamic, and rankings can fluctuate based on the quality of competitor content.
  • There’s no fixed or guaranteed position in Google’s search results.

What is the relationship between Google Discover traffic and core search updates?

Google’s core algorithm updates that impact regular search results also affect Google Discover.

However, Google Discover has additional specific policies that determine what content appears there.

This means:

  • Improving your content and website quality can boost your visibility on Google Discover, just like regular searches.
  • You may see changes in your Discover traffic when Google rolls out core updates.
  • Your SEO and content strategy should account for potential impacts on regular searches and Google Discover.
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