MARKETING
25+ New, Newly Updated, and Timeless Books Content Marketers Love
![25+ New, Newly Updated, and Timeless Books Content Marketers Love 25+ New, Newly Updated, and Timeless Books Content Marketers Love](https://articles.entireweb.com/wp-content/uploads/2022/11/1669717207_25-New-Newly-Updated-and-Timeless-Books-Content-Marketers-Love.png)
Content marketers love their books.
That’s apparent year after year when Content Marketing Institute compiles its holiday gifting list.
It was also apparent to anyone who saw the long line of Content Marketing World attendees waiting to get an autographed copy of Ann Handley’s new release. No surprise, the second edition of Everybody Writes was the most nominated tome on the list.
Whether you’re giving a gift or needing some titles to add to your wish list, consider these 25 options – seven published in 2022 – recommended by your peers in the #CMWorld Slack channel and on LinkedIn.
The books on the list aren’t about content marketing only. They also cover creativity, writing, personal branding, and other topics sure to inspire, motivate, and teach marketers who are all about content.
Each entry includes an excerpt from the Amazon description and a comment (if provided) by the recommender.
Make short work of your team gifting with this list of new and timeless books recommended by #ContentMarketing pros via @AnnGynn and @CMIContent. Click To Tweet
Recommendations for new and newly updated books
Content Chemistry: The Illustrated Guide to Content Marketing (2022), by Andy Crestodina
From the Amazon description: The result of thousands of conversations about web marketing with hundreds of companies, this handbook is a compilation of the most important and effective lessons and advice about the power of search engine optimization, social media, and email marketing.
Recommended by Heidi Cohen, chief marketing officer, Actionable Marketing Guide: “This book is a textbook for several graduate programs. Andy quietly updates it so that it’s up to its sixth edition.”
Also recommended by Sarah Mitchell, founder, Typeset, and Rachel Duthie, communications specialist, Shearer’s Foods.
The Content Puzzle and the Missing Piece (2022), by Andi Robinson
From the Amazon description: “The content itself is one part of content marketing, but in many respects, it is not the most important. Before you start thinking about what types of content you need to create, you need to lay the groundwork. Think of this as the edge of the puzzle that holds the whole picture together. As you will learn, there are a lot of steps that you need to take into consideration before you get to the actual creation of content.”
Recommended by Jeremy Bednarski, content strategist, Salesforce: “Not only does Andi provide you with the basics to understand the pieces of the content puzzle, but she brings the psychological aspect to help you take your content strategy to the next level.”
Everybody Writes: Your New and Improved Go-To Guide to Creating Ridiculously Good Content (2022), by Ann Handley
From the Amazon description: In this brand-new edition, Ann delivers all the practical, how-to advice and insight you need for the process and strategy of content creation, production, and publishing.
Recommended by Rachel Duthie, communications specialist, Shearer’s Foods: “The content marketing bible.”
Also recommended by Michelle Garrett, founder, Garrett Public Relations; Jeremy Bednarski, content strategist, Salesforce; Danielle Love, content marketing strategist, AmerisourceBergen; Heidi Cohen, chief marketing officer, Actionable Marketing Guide; Gina Balarin, founder, Verballistics; and Michelle Araiza, senior global marketing manager, demand generation, IQVIA.
I’m Not a Copywriter, But …: Lessons Learned from a Late Bloomer (2022), by Joshua Womack
From the Amazon description: Stand-up comedy. Speechwriting. Pro wrestling? Somehow, these oddball life choices led Josh Womack to copywriting. In his debut book, he talks about these experiences and more.
Recommended by Jeremy Bednarski, content strategist, Salesforce: “If you’re a writer who needs some tips or inspiration, this book is full of them. Josh made his way to copywriting by way of stand-up comedy and shares stories about how he found his way.”
Lights, Camera, Impact: Storytelling, Branding, and Production Tips for Engaging Corporate Videos (2022), by Tony Gnau
From the Amazon description: Make every video-production dollar count with Tony’s short storytelling tips for digital marketing and internal communication professionals. You’ll learn DIY shooting suggestions for work you do without the video pros. This guide gives you the insights from top thought leaders in corporate communication in order to create a solid video-marketing plan.
Recommended by Lisa Dougherty, director, blog operations and community, Content Marketing Institute: “Tony’s book is for anyone wanting to create exceptional video content. His guide is filled with helpful information so you can finally create your video marketing strategy.”
Making Numbers Count: The Art and Science of Communicating Numbers (2022), by Chip Heath and Karla Starr
From the Amazon description: Making Numbers Count outlines specific principles that reveal how to translate a number into our brain’s language. This book is filled with examples of extreme number makeovers, vivid before-and-after examples that take a dry number and present it in a way that people click in and say, ‘Wow, now I get it!’
Recommended by George Stenitzer, founder and chief content officer, Crystal Clear Communications: “It will enable you to communicate numbers without confusing your audience, who may or may not understand fractions and percentages. This improves your content and your results reporting. You can read my in-depth review of the book on my blog.”
Prove It: Exactly How Modern Marketers Earn Trust (2022), by Melanie Diezel
From the Amazon description: Using real-world examples from trusted brands across dozens of industries, they’ll walk you step-by-step through the process of identifying and categorizing your business promises – even the ones you don’t realize you’re making – gathering the right evidence and backing up each style of claim.
Recommended by Andi Robinson, consultant, Hijinx Marketing: “Consumers are savvy about marketing. We can no longer make claims that we can’t back up with proof. Melanie lays out a roadmap for how companies can show their audience why they should buy their products or services. The easy-to-read format, with commentary from Phil Jones, should be on every marketer’s bookshelf.”
Using Behavioral Science in Marketing: Drive Customer Action and Loyalty Prompting Instinctive Responses (2022), by Nancy Harhut
From the Amazon description: The book shows how to apply behavioral science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify, and The Wall Street Journal.
Recommended by Shubhangi Mittal, founder, Blackboard-Digital: “It lists real-time examples where Nancy and her team have used proven behavioral science principles to influence decision-making.”
Also recommended by Jeremy Bednarski, content strategist, Salesforce, and Danielle Love, content marketing strategist, AmerisourceBergen.
Recommendations for timeless books
Bird by Bird: Some Instructions on Writing and Life (1994), by Anne Lamott
From the Amazon description: With this basic instruction always in mind, Anne Lamott returns to offer … a step-by-step guide on how to write and on how to manage the writer’s life. Bracingly honest, she is also one of the funniest people alive.
Recommended by Danielle Love, content marketing strategist, AmerisourceBergen: “This book reminds us that writing is a journey. If we truly savor all the steps along the way, we will create a richer experience for ourselves and our readers.”
Building a Story Brand (2017), by Donald Miller
From the Amazon description: Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses.
Recommended by Hanush Kumar, content and brand marketer, Kissflow: “He gives a seven-step framework to write compelling stories and offers adequate examples. Once you know the framework, it is likely that every movie becomes pretty much predictable.”
Buyer Personas: How To Gain Insight Into Your Customer’s Expectations, Align Your Marketing Strategies, and Win More Business (2015), by Adele Revella
From the Amazon description: This book provides comprehensive coverage of a compelling new way to conduct buyer studies, plus practical advice on adopting the buyer persona approach to measurably improve marketing outcomes. Readers will learn how to segment their customer base, investigate each customer type, and apply a radically more relevant process of message selection, content creation, and distribution through the channels that earn the buyers’ trust.
A new edition with co-author Jim Kraus debuts in late 2023.
Recommended by Sarah Mitchell, founder, Typeset: “The whole book is good, but she has a fantastic section on interviewing and extracting information from buyers.”
The Content Fuel Framework: How To Generate Unlimited Story Ideas (2020), by Melanie Diezel
From the Amazon description: This simple framework catalyzes the brainstorming process, making idea generation effortless and nearly automatic. No more writer’s block. No more asking, “what should I post?” No more waiting for that “big idea” to show up in its own time. This system allows storytellers from any industry to produce fresh story ideas on demand, at any time.
Recommended by Daniel Foley, founder, Daniel Foley SEO: “Her book provides a straightforward structure for idea-generating and brainstorming that can help you develop a marketing strategy. The book is organized around a matrix with 10 distinct ‘focuses’ and 10 distinct ‘formats’ at its core. The approach in this book enables digital marketers, content producers, and anybody else who interacts with an audience to regularly deliver original new content.”
Also recommended by Danielle Love, content marketing strategist, AmerisourceBergen.
Content, Inc.: Start a Content-First Audience, Build a Massive Audience, and Become Radically Successful (With Little or No Money) (2021), by Joe Pulizzi
From the Amazon description: Content Inc. provides an ingenious approach to business based on a profoundly simple concept: Having a singular focus on the audience, and building a loyal audience directly, provide the best, most nuanced understanding of what products ultimately make the most sense to sell.
Recommended by Heidi Cohen, chief marketing officer, Actionable Marketing Guide: “Here’s a great author interview.”
Also recommended by Karine Abbou, founder, Marketing Leaders, and Rachel Duthie, communications specialist, Shearer’s Foods.
Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability (2013), by Steve Krug
From the Amazon description: It’s the guide to help … understand the principles of intuitive navigation and information design. Witty, commonsensical, and eminently practical, it’s one of the best-loved and most recommended books on the subject … And it’s still short, profusely illustrated … and best of all – fun to read.
Recommended by Jennifer Best, vice president, marketing, All American Entertainment Speakers Bureau: “We should always use language that’s compatible with the reader’s level of understanding while staying as simple as possible to get our point across.”
Epic Content Marketing: How To Tell a Different Story, Break Through the Clutter, and Win More Customers by Marketing Less (2013), by Joe Pulizzi
From the Amazon description: This book takes you step by step through the process of developing stories that inform and entertain and compel customers to act – without actually telling them to. Epic content, distributed to the right person at the right time, is how to truly capture the hearts and minds of customers. It’s how to position your business as a trusted expert in its industry. It’s what customers share and talk about.
A new edition with co-author Brian Piper debuts March 7, 2023.
Recommended by Paul Somerville, editor-in-chief, Electric Scooter Guide: “Joe Pulizzi, a content marketing expert, demonstrates how to captivate potential clients by producing content that they actually want to engage in. Fortune Magazine listed Epic Content Marketing as one of the five must-read books.”
Also recommended by Rachel Duthie, communications specialist, Shearer’s Foods.
How to be Great at Your Job: Get Things Done. Get the Credit. Get Ahead., (2018) by Justin Kerr
From the Amazon description: From an author who climbed to the top of the corporate ladder before reaching age 40, this book takes the guesswork out of career success and breaks down what it takes to excel at your job.
Recommended by Rachel Duthie, communications specialist, Shearer’s Foods: “Not a content marketing book. However, Justin has some great tips everyone could learn.”
Known: The Handbook for Building and Unleashing Your Personal Brand in a Digital Age, (2017) by Mark Schaefer
From the Amazon description: In today’s world, there is a permanent advantage to becoming known in your field. Those who are known get the customers, the better jobs, and invitations to exclusive opportunities. But can anybody become known? This path-finding book provides a step-by-step plan followed by the most successful people in diverse careers like banking, education, real estate, construction, fashion, and more.
Recommended by Karine Abbou, founder, Marketing Leaders: “I do think personal branding will soon be the only marketing that is left – and to build a strong personal brand without a massive content strategy is nearly impossible.”
Made to Stick: Why Some Ideas Die and Others Thrive (2007), by Chip & Dan Heath
From the Amazon description: The authors reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds – from the infamous ‘kidney theft ring’ hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony – draw their power from the same six traits.
Recommended by Laura Bakopolus Goldstone, senior director of communications and branding strategy, AdDaptive Intelligence: “It’s not brand new but has provided a fantastic framework for making content marketing simple, clear, relevant, concrete, and sticky.”
Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It (2019), by April Dunford
From the Amazon description: This book shows you how to find your product’s ‘secret sauce’ – and then sell that sauce to those who crave it. Having spent years as a startup executive (with 16 product launches under her belt) and a consultant (who’s worked on dozens more), the author speaks with authority about breaking through the noise of a crowded market.
Recommended by Heidi Cohen, chief marketing officer, Actionable Marketing Guide: “This book shows people how to implement positioning. It’s a new classic. Without understanding this, the rest of your marketing strategy and content aren’t aligned.”
On Writing: A Memoir of the Craft (2000), by Stephen King
From the Amazon description: Part memoir, part master class by one of the bestselling authors of all time, this superb volume is a revealing and practical view of the writer’s craft, comprising the basic tools of the trade every writer must have.
Recommended by Michelle Garrett, founder, Garrett Public Relations: “His personal stories and practical advice make the one a must-read for any writer.”
Practical Content Strategy & Marketing: The Content Strategy & Marketing Course Guidebook (2017), by Julia McCoy
From the Amazon description: This book lays the ‘hows’ of content marketing and strategy out, in a step-by-step approach, book form. Each section has written exercises built to solidify what you’re reading and learning – you’ll be able to fill these out with a pen.
Recommended by Alex Armstrong-Paling, managing director, ToolFit: “Finally, a practical, real-world guide to content marketing is available with built-in exercises to strengthen and expand understanding and learning. The author exhorts you to understand the operational idea that forms the cornerstone of marketing and strategy.”
Also recommended by Rachel Duthie, communications specialist, Shearer’s Foods.
RE:Think Innovation: How the World’s Most Prolific Innovators Come Up With the Great Ideas That Deliver Extraordinary Outcomes (2021), by Carla Johnson
From the Amazon description: This book answers the question of how to tie individual competence with innovation techniques to direct corporate outcomes. It shows how to create a unified, idea-driven employee base that delivers more ideas in a shorter amount of time.
Recommended by Jeremy Bednarski, content strategist, Salesforce: “For marketers looking to get out of a creativity rut or getting past ‘this is how we always do things,’ Carla outlines a process to apply new ideas. By better capturing everything we observe, you’ll learn how to apply it to get to new ideas that help you reach your marketing goals.”
Also recommended by Danielle Love, content marketing strategist, AmerisourceBergen.
The Secret Army: Leadership, Marketing and the Power of People (2017), by Gina Balarin
From the Amazon description: Bringing together beautifully told stories, real-life examples, thorough research and the wisdom of credible business leaders, authors and thinkers, this book dives beneath the surface of modern corporate life to expose the hidden humanness that drives us.
Self-nomination by Gina Balarin: “It contextualizes the power of communication in our workplaces, with an emphasis on how our ‘secret army’ (spoiler alert: customers, leaders, and employees) can make work meaningful and, quite frankly, better.”
What Great Brands Do: The Seven Brand-Building Principles That Separate the Best From the Rest, (2014) by Denise Lee Yohn
From the Amazon description: Delivering a fresh perspective, this book teaches an innovative brand-as-business strategy that enhances brand identity while boosting profit margins, improving company culture, and creating stronger stakeholder relationships. Drawing from 25 years of consulting work with such top brands as Frito-Lay, Sony, Nautica, and Burger King, the author explains key principles of her brand-as-business strategy.
Recommended by Rachel Duthie, communications specialist, Shearer’s Foods
Writing Without Bullshit: Boost Your Career by Saying What You Mean (2013), by Josh Bernoff
From the Amazon description: In this practical and witty book, you’ll learn to front-load your writing with pithy titles, subject lines, and opening sentences. You’ll acquire the courage and skill to purge weak and meaningless jargon, wimpy passive voice, and cowardly weasel words. And you’ll get used to writing directly to the reader to make every word count. At the center of it all is the iron imperative: treat the reader’s time as more valuable than your own.
Recommended by Danielle Love, content marketing strategist, AmerisourceBergen: “This author urges you to think critically about clarity in your writing. What is the true message hidden behind the corporate-speak and how can you make it more evident for your readers?”
Youtility: Why Smart Marketing Is About Help, Not Hype, (2013), by Jay Baer
From the Amazon description: Drawing from real examples of companies who are practicing Youtility as well as his experience helping more than seven hundred brands improve their marketing strategy, the author provides a groundbreaking plan for using information and helpfulness to transform the relationship between companies and customers.
Recommended by Mike Myers, senior consultant, CEO stakeholder and integrated executive communications, Nationwide: “I got my start in content marketing because of this book. The mix of sound advice and practical, real-world examples helped me understand this ‘new’ thing (which, of course, wasn’t new at all) so clearly and inspired me to get involved!”
Even more book ideas
If you’re still shopping for just the right book, consider these additional recommendations mentioned by readers last year:
- AI for Marketers: An Introduction and Primer, third edition (2021), by Christopher Penn
- Brand Bewitchery: How to Wield the Story Cycle System to Craft Spellbinding Stories for Your Brand (2020), by Park Howell
- Break The Wheel: Question Best Practices, Hone Your Intuition, and Do Your Best Work (2018), by Jay Acunzo
- Company of One: Why Staying Small is the Next Big Thing for Business (2019), by Paul Jarvis
- Everyone Is an “Influencer”: Building a Brand by Engaging The People Who Matter Most (2021), by Kelly Keenan
- Find Your Red Thread: Make Your Big Ideas Irresistible (2021), by Tamsen Webster
- Lost and Founder: A Painfully Honest Guide to the Startup World (2018), by Rand Fishkin
- Meander, Spiral, Explode: Design and Pattern in Narrative (2019), by Jane Alison
- The Power of Moments: Why Certain Experiences Have Extraordinary Impact (2017), by Chip and Dan Heath
- You’re Not Listening: What You’re Missing and Why It Matters (2020), by Kate Murphy
What book would you add to this list? Tell us in the comments below.
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Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
YouTube Ad Specs, Sizes, and Examples [2024 Update]
![YouTube Ad Specs, Sizes, and Examples [2024 Update] YouTube Ad Specs, Sizes, and Examples](https://articles.entireweb.com/wp-content/uploads/2024/06/YouTube-Ad-Specs-Sizes-and-Examples.jpg)
Introduction
With billions of users each month, YouTube is the world’s second largest search engine and top website for video content. This makes it a great place for advertising. To succeed, advertisers need to follow the correct YouTube ad specifications. These rules help your ad reach more viewers, increasing the chance of gaining new customers and boosting brand awareness.
Types of YouTube Ads
Video Ads
- Description: These play before, during, or after a YouTube video on computers or mobile devices.
- Types:
- In-stream ads: Can be skippable or non-skippable.
- Bumper ads: Non-skippable, short ads that play before, during, or after a video.
Display Ads
- Description: These appear in different spots on YouTube and usually use text or static images.
- Note: YouTube does not support display image ads directly on its app, but these can be targeted to YouTube.com through Google Display Network (GDN).
Companion Banners
- Description: Appears to the right of the YouTube player on desktop.
- Requirement: Must be purchased alongside In-stream ads, Bumper ads, or In-feed ads.
In-feed Ads
- Description: Resemble videos with images, headlines, and text. They link to a public or unlisted YouTube video.
Outstream Ads
- Description: Mobile-only video ads that play outside of YouTube, on websites and apps within the Google video partner network.
Masthead Ads
- Description: Premium, high-visibility banner ads displayed at the top of the YouTube homepage for both desktop and mobile users.
YouTube Ad Specs by Type
Skippable In-stream Video Ads
- Placement: Before, during, or after a YouTube video.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Action: 15-20 seconds
Non-skippable In-stream Video Ads
- Description: Must be watched completely before the main video.
- Length: 15 seconds (or 20 seconds in certain markets).
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
Bumper Ads
- Length: Maximum 6 seconds.
- File Format: MP4, Quicktime, AVI, ASF, Windows Media, or MPEG.
- Resolution:
- Horizontal: 640 x 360px
- Vertical: 480 x 360px
In-feed Ads
- Description: Show alongside YouTube content, like search results or the Home feed.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Headline/Description:
- Headline: Up to 2 lines, 40 characters per line
- Description: Up to 2 lines, 35 characters per line
Display Ads
- Description: Static images or animated media that appear on YouTube next to video suggestions, in search results, or on the homepage.
- Image Size: 300×60 pixels.
- File Type: GIF, JPG, PNG.
- File Size: Max 150KB.
- Max Animation Length: 30 seconds.
Outstream Ads
- Description: Mobile-only video ads that appear on websites and apps within the Google video partner network, not on YouTube itself.
- Logo Specs:
- Square: 1:1 (200 x 200px).
- File Type: JPG, GIF, PNG.
- Max Size: 200KB.
Masthead Ads
- Description: High-visibility ads at the top of the YouTube homepage.
- Resolution: 1920 x 1080 or higher.
- File Type: JPG or PNG (without transparency).
Conclusion
YouTube offers a variety of ad formats to reach audiences effectively in 2024. Whether you want to build brand awareness, drive conversions, or target specific demographics, YouTube provides a dynamic platform for your advertising needs. Always follow Google’s advertising policies and the technical ad specs to ensure your ads perform their best. Ready to start using YouTube ads? Contact us today to get started!
MARKETING
Why We Are Always ‘Clicking to Buy’, According to Psychologists
![Why We Are Always 'Clicking to Buy', According to Psychologists Why We Are Always 'Clicking to Buy', According to Psychologists](https://articles.entireweb.com/wp-content/uploads/2024/05/Why-We-Are-Always-Clicking-to-Buy-According-to-Psychologists.pngkeepProtocol.png)
Amazon pillows.
MARKETING
A deeper dive into data, personalization and Copilots
![A deeper dive into data, personalization and Copilots A deeper dive into data, personalization and Copilots](https://articles.entireweb.com/wp-content/uploads/2024/05/A-deeper-dive-into-data-personalization-and-Copilots.jpg)
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.
To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.
Dig deeper: Salesforce piles on the Einstein Copilots
Salesforce’s evolving architecture
It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?
“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”
Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”
That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.
“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.
Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”
Let’s learn more about Einstein Copilot
“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.
For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”
Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”
It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”
What’s new about Einstein Personalization
Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?
“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”
Finally, trust
One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.
“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”
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