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Best SEO Strategies For Ecommerce Websites in 2023



Best SEO Strategies For Ecommerce Websites in 2023

Are you a business owner looking to build a successful ecommerce website?

If so, then SEO should be at the top of your list.

Search engine optimization can make or break an online store – optimizing for search engines is essential for any ecommerce website if you want to stand out from the competition and increase traffic.

This ultimate guide to SEO for ecommerce websites in 2023 will give you insights into how SEO works, what are the best SEO strategies for ecommerce websites, and how to create an effective SEO strategy for ecommerce websites that will help grow your business.

Let’s get started with the burning question, “What is ecommerce SEO?”

What is Ecommerce SEO, & How Does It Work?

Ecommerce SEO is the process of optimizing your online ecommerce store for search engines like Google, Bing, and Yahoo.

This means taking all the necessary steps to make your website appear higher in search results when users search for related keywords.

SEO for ecommerce site involves optimizing your website’s written and visual content, as well as its structure and technical aspects. This makes it easier for search engine robots to crawl, index, and understand your website and ultimately rank it higher in search engine results pages (SERPs).

What does “indexing” mean?

Indexing is like registering your website on Google’s directory or database.

If your website is not indexed, users won’t be able to see it, which means you can’t rank on search engines.

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How Does Search Engine Optimization Work?

SEO is a combination of on-page and off-page optimization strategies.

On-Page SEO

On-page optimization involves optimizing elements on your website, such as the design, content, coding, and URL structure.

Some of the basic on-page optimization tasks include:

  • Writing keyword-rich website content, titles, and meta descriptions
  • Setting up an internal linking structure
  • Enhancing page speed and mobile-friendliness
  • Optimizing images with alt text
  • Using structured data (Schema markup)
  • Adding quality external links

All of these factors help search engine robots understand the purpose and content of your website so they can compare it to other ecommerce sites in organic search results.

Off-Page SEO

Off-page optimization, on the other hand, involves activities outside of your website, such as building links from other websites, using social media to promote your content, and submitting your website to directories and webmaster tools like Google Search Console.

These activities all help to increase your website’s visibility and authority in the eyes of search engines.

These on-page and off-page factors are generally known as ranking factors in technical SEO language.

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But what exactly is the purpose of ecommerce SEO besides boosting search engine rankings?

Let’s have a quick rundown of the benefits of SEO for ecommerce website.

Benefits of An Ecommerce SEO Campaign

SEO for ecommerce site is essential because of the following:

1. Boost In Website Traffic & Search Visibility

One of the most obvious benefits of ecommerce SEO is that it increases the visibility of your ecommerce site and promises better engagement chances with potential customers.

Doing so builds your digital presence, drives more traffic, and increases customer conversion rates.

2. Minimize Paid Ad Costs

Investing in your ecommerce SEO campaign could mean a significant reduction in your paid advertising budget.

But, thankfully, it would still offer a higher ROI.

Why? and HOW?

Because “53.3% of all organic traffic comes from organic search.” (Source = Ahrefs)

This means more than half of the users ignore paid ads and click on organic search results.

So, cut your paid marketing costs, and double down your investment in SEO tools.

3. Enhance Brand Image

Customers are likely to trust and buy from top stores on search engine results pages simply because they are seen more often.

4. Sit Above Your Competition (Literally)

Ranking higher in search engine results not only puts you above competitor ecommerce sites on Google, but it also gives you the edge when it comes to capturing leads.

The higher your website appears in the SERPs, the more likely customers are to click through to it and make a purchase.

5. Improve Your Retargeting Campaigns

Retargeting campaigns involve targeting previous website visitors with personalized ads in order to remind them about your products and win back potential customers.

SEO can help you with this by providing you with data that lets you know how many people are visiting your website and which pages they’re viewing.

This data will allow you to better determine the right retargeting campaigns and optimize them for maximum ROI.

6. Better Usability & Customer Experience

Good ecommerce SEO practices mean that your website is optimized for usability, which in turn enhances the customer experience and makes it easier for visitors to find what they’re looking for.

This can lead to more satisfied customers and higher conversion rates, making SEO a great investment.

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All in all, ecommerce SEO is one of the smartest investments you can make for your online store. It doesn’t just help you to rank higher in search engine results; it also helps you grow in every aspect and emerge as a trusted brand.

Now that we’ve covered the working and benefits of ecommerce SEO, it’s time to dive into the ecommerce SEO best practices you should be using.

12-Step Proven & Effective Ecommerce SEO Strategy (+1 Bonus Step)

Here is what a comprehensive ecommerce SEO strategy should include:

1. Registering Your Ecommerce Site On Search Engines

The very first step to kick off your ecommerce SEO campaign is to submit your website on Google, Bing, and other search engines.


Registering your website with search engines will ensure that your website is visible to search engine spiders and crawled more frequently.

Moreover, it will send you notifications about any technical issues related to crawling or website usability in general.

How to register your website with search engines?

By adding your website’s URL to the respective search engine’s webmaster tools.

For Google, it’s Google Search Console, and for Bing, it’s Bing Webmaster Tools.

2. Setting Up & Optimizing Your Website Structure

Optimizing your site architecture is one of the key ecommerce SEO tools to benefit from. A well-organized and structured website tells search engines that your ecommerce site is easy to crawl and index.

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Moreover, a well-structured website appeals to customers and helps them find the information they are looking for quickly and easily.

So, you need to optimize your website structure for both.

How to optimize ecommerce site architecture for search engine bots?

It’s easy. Simply add your sitemap file to Google and Bing using the respective webmaster tools.

A sitemap is basically a visual representation of all the pages on your website that you want search engines to crawl. This should essentially include all of your product pages, category pages, blog posts, and other content.

What does a sitemap do?

It helps search engine bots crawl and index all the pages of your website. Plus, it also helps users see how your website is organized and where they can easily find the information they’re looking for.

You can create a sitemap yourself or take advantage of automated solutions such as Google’s Webmaster Tools. XML and HTML are both used for sitemaps, but HTML sitemaps are a user-friendly option.

How to optimize ecommerce site architecture for website visitors?

Besides adding a sitemap, make sure that all major pages of your ecommerce store aren’t far away from the homepage.

Users like it when a product or category page is easily accessible within three clicks from the home page, as this lets them navigate your website easily.

So, have a clear navigation system with well-defined categories and properly labeled product pages. But avoid adding unnecessary layers of pages; it could make customers feel lost.

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Also, add an easy-to-spot search bar somewhere on the page (preferably in the header area). This will allow customers to quickly search and find what they’re looking for on your website.

Bonus Tip: Want to build more trust with your visitors?

Add an About Us and a Contact Us page so customers know who you are as a brand and where they can reach you.

3. Performing In-Depth Keyword Research

The next step to setting up an effective ecommerce SEO strategy is keyword research.


Because keywords are the foundation of any successful search engine optimization campaign.

They help you understand what people are searching for when they look up something related to your business and the products you offer.

So, how do you find keywords?

Two of the most effective methods are:

Use a Keyword Research tool:

There are plenty of free and paid keyword research tools available online. Ubersuggest, Answer the Public, and Ahrefs Keywords Explorer are some of the popular ones.

These tools will provide you with a list of keyword suggestions related to your business and products, their search volumes, CPCs, keyword difficulty scores, and more.

Or, you can use a free tool like Google Keyword Planner. It’s a great way to find relevant and popular keywords for your website.

Bonus Tip: You can use the auto suggest feature on Amazon, Etsy, and other platforms to find more relevant keywords.

Google’s Autosuggest:

Another easy way to find keyword ideas is through Google’s auto suggest feature. All you have to do is type a keyword into the search box, and Google will automatically suggest related terms.

For example, if you type ‘running shoes,’ it’ll give you a list of related keywords such as ‘best running shoes,’ ‘running shoes for women,’ and so on.

These keyword suggestions will give you a better idea of what people are searching for, allowing you to create targeted content and campaigns.

Plus, you’ll uncover excellent long-tail keywords with high buying intent — which brings us to another aspect of ecommerce keyword research.

4. Understanding Search Intent & Creating Relevant Content

Search intent refers to the intention behind search queries: the reason why people are searching or looking up a particular keyword.

Identifying search intent and optimizing your content accordingly is the key to driving more organic traffic and conversions.

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For example, if someone is searching for ‘running shoes,’ their search intent could be learning about features, pricing, and different options available in the market.

You can optimize your content around this intent and write product-review articles, comparison articles, or guides, including informational keywords.

On the other hand, if someone’s searching for “running shoes for men under $200,” it means they’re almost ready to spend that amount. You can create website pages targeting those keywords and include relevant calls-to-action in your product pages, category pages, and product descriptions.

The key is to understand what people are searching for and create content that aligns with the search intent. This will surely help improve your SEO rankings.

5. Optimizing Your Website

Once you’ve done your keyword research and identified search intent, the next step is to optimize your existing website content.

Add Keywords

Include your keywords in the following:

  • Title tags, meta tags, and meta descriptions on your home page, ecommerce category pages, product pages, and blog posts.


Because users see these tags and descriptions first when they search for a keyword on Google, so it’s important to make sure they are optimized.

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However, you would want to stay away from keyword stuffing and place them naturally throughout your content.

Write descriptive URLs including your primary keyword, to get an edge over your competitors.

Having keywords in the URL helps you stand out in the eyes of both the search engine and visitors.

This is the text you add to images to serve as an alternative text for search engines. This gives Google the ability to read what your image is about, giving you an extra boost in rankings.

Tip: Adding modifiers such as “Coupon,” “Discount,” and “Free Shipping” in your meta description can increase clickthrough rate (or CTR), which is a strong ranking factor in the eyes of Google.

Focus On Link Building

Link building is an indirect ranking factor, but it can make a huge difference in your SEO rankings. There are two sides to it:

Internal links – Link to other pages on your website. This helps Google better understand the structure and content of your website, which can help boost rankings. Moreover, it also helps visitors stay on your site for longer.

External links – Link to other relevant websites and blogs. This helps Google verify that your content is valuable and trustworthy, thus boosting rankings.

But make sure you only link to relevant and credible websites and don’t link to irrelevant or low-quality sources. Not only is it bad for SEO, but it also ruins user experience and reflects poorly on your reputation.

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Also, try not to link to direct competitors, as it will give them free traffic and a possible ranking boost to outrank your website.

6. Creating High-Quality Backlinks To Your Ecommerce Website

Backlinks are one of the most powerful ranking signals for Google and an excellent way to strengthen your SEO strategy for ecommerce website. The more high-quality backlinks you have, the higher your website will rank in search engine results pages (SERPs).

You can get high-quality backlinks from authority websites in your niche. Consider guest blogging, directory submissions, and leveraging social media to get some relevant backlinks. You can also reach out to influencers in your niche to get them to link to your website or products.

Lastly, make sure the backlinks are from credible sites and use relevant anchor text to increase the chances of getting a higher ranking.

7. Enhancing User Experience

Google uses a number of factors to determine the quality and relevance of content, one of which is user experience. It looks at how long users stay on a page and whether or not they find the information useful.

A good user experience is essential for ecommerce SEO success, so make sure your website is easy to use, and navigation is simple.

Here are a couple of things you can do to improve user experience.

Have a Responsive Design:

Make sure your website is optimized for mobile devices and has a responsive design. This will ensure that users on all types of devices have a good experience navigating your website.

Reduce Page Load Speed:

Page load speed is one of the most important factors for user experience and SEO. If your website takes too long to load, users will quickly leave, and it will hurt your rankings.

Make sure the page is optimized for speed by using caching, compressing images, and minimizing scripts.

Add a Search Bar:

Adding a search bar to your website makes it easier for users to find what they’re looking for. This helps reduce bounce rate and keeps users on your website for longer.

Create User-Friendly Checkout:

The checkout process should be simple and straightforward. Make sure the checkout process is easy to navigate and keep distractions to a minimum.

Also, provide features like guest checkout and payment options such as PayPal and credit card to ensure customers have a smooth checkout experience.

Following these tips will help you make your ecommerce website more user-friendly and help visitors stay long enough to convert into paying customers. It will, in turn, signal Google to rank you higher than websites with poor design and high bounce rates.

8. Having An Optimized, Simple URL Structure

Having a simple URL structure is super important from an SEO perspective. Why?

Because it simplifies navigation for users and helps search engine crawlers understand the structure of your website more easily.

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Here are a few URL tips to keep in mind:

Your URL should be short. 50 to 60 characters is the recommended limit.

  • It should be easy to read and understand.
  • Include your target keyword in the URL.
  • Don’t use stop words in URLs, such as “the,” “and,” “of,” and “a.” This will help keep your URL short.
  • Also, make sure you use hyphens (-) to separate words instead of underscores (_).

For example, a bad URL structure would look like this:

On the other hand, a simple URL structure would be:

9. Using Schema Markups To Facilitate Google And Users

Schema markup is a type of structured data that helps search engines understand the content on your website. It’s basically a code added to your HTML that provides additional information about what’s on the page.

Using schema markup can help search engines display your website’s information in the form of rich snippets, like product markup snippets and review snippets. These snippets help users spot useful information faster and easier.

The most common ecommerce schema are:

  • Product schema: For displaying product-related information like price, availability, and images. This extension also allows more efficient displaying of product ads.
  • Review schema: For displaying review ratings and summaries on the search result page. Users can see the reviewer’s information and verify if the review is credible.
  • Video schema: For displaying videos in search results. This extension helps search engines understand the type of video and its content.
  • Price schema: For displaying pricing information of products. It is often used to display price ranges for product variations.

Using schema markups will help you get more visibility and clicks from search results, which eventually leads to better SEO rankings (and more sales).

10. Tackling Duplicate Content

Duplicate content is when one page has the same or similar content as another page, which is a common issue for ecommerce stores.

Having duplicate content on your website is bad for SEO because it creates confusion for search engines and makes it difficult to determine which page should be ranked higher in search engine results pages.

You can avoid this by using canonical tags. These tags essentially tell search engines which page is the original or “master version” and that all other pages with similar content are to be ignored.

Or, you can use the Robots.txt file to block duplicate content from being indexed.

Both methods work, but the canonical tag is preferable since it offers more control over duplicate content.

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By avoiding duplicate content, you will be able to improve your SEO for ecommerce site and get better SEO rankings.

11. Monitoring & Tracking Your Ecommerce SEO Efforts

Finally, you should monitor and track your ecommerce SEO efforts to measure their effectiveness.


Google Analytics is one of the best ecommerce SEO tools out there, and it can be used to track your website’s performance. By setting up goals and tracking metrics like bounce rate, time on page, and click-through rate (CTR), you can get insights into how well your SEO efforts are working.

You can also use other tools like Screaming Frog, DeepCrawl, and Ahrefs to audit your website and track changes in the backlinks.

You should also use A/B testing to determine which changes have a positive impact on your SEO rankings.

By tracking your ecommerce SEO efforts, you will be able to identify areas where you need improvement and make the necessary changes. This will help you achieve better SEO rankings and more organic traffic in the long run.

12. Keeping Up With SEO Trends

SEO trends are constantly changing, and you need to stay up-to-date if you want to keep up with the competition.

You can do this by attending SEO conferences, reading industry blogs, and staying up-to-date with the latest Google updates.

You should also keep an eye on your competitors’ SEO strategies and use tools like Ahrefs to monitor changes in their backlinks.

By keeping up with SEO trends, you’ll be able to create effective SEO strategies for ecommerce websites, stay one step ahead of the competition, and stay on top of the SERPs.

And now for some more value, here is a BONUS that most ecommerce brands ignore.

13. BONUS = Leveraging The Power Of Pinterest SEO

Did you know that Pinterest is a search engine in itself?

People search on Pinterest just like they would on Google or Bing.

However, instead of delivering traditional results like Google, it offers visuals.

So, when someone enters a query in the Pinterest search bar, it will work to find the most appropriate (read: optimized) pins for that individual’s needs.

This means with a proper Pinterest SEO strategy, you can increase your profile’s visibility and get more website traffic from this unique search engine.

Here are a few actionable tips to optimize for Pinterest SEO:

  • Get a Pinterest business account, as it has more optimization features.
  • Use relevant keywords in the pin description and post titles.
  • Create visually appealing pins optimized for Pinterest.
  • Include links to your website in the pin description.
  • Incorporate rich pins into your strategy.
  • Optimize the board titles and descriptions for keywords related to the content you are sharing.
  • Use keyword-rich headlines on your blog posts and link them to corresponding Pinterest boards.

Follow these simple tips to improve your SEO for ecommerce website, drive more traffic, and increase your overall visibility online.

Build Your Way To Success With Ecommerce SEO

Following the above-listed strategies will surely help you build a successful ecommerce website that ranks well and drives more sales.

But remember, ecommerce SEO is an ever-evolving field, and staying up to date with the latest trends can be a challenge.

This is where an Ecommerce Marketing Mastery Certificate can help – it will equip you with the most up-to-date knowledge and competencies to make your ecommerce business succeed.

Or consider having an expert team that understands SEO strategies for ecommerce by your side to implement the latest tricks of the trade.

No matter which way you decide to go, your ecommerce business will surely benefit from the power of SEO.

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Why We Are Always ‘Clicking to Buy’, According to Psychologists



Why We Are Always 'Clicking to Buy', According to Psychologists

Amazon pillows.


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A deeper dive into data, personalization and Copilots



A deeper dive into data, personalization and Copilots

Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.

To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.

Dig deeper: Salesforce piles on the Einstein Copilots

Salesforce’s evolving architecture

It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?

“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”

Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”

That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.

“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.

Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”

Let’s learn more about Einstein Copilot

“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.

For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”

Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”

It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”

What’s new about Einstein Personalization

Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?

“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”

Finally, trust

One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.

“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”

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Why The Sales Team Hates Your Leads (And How To Fix It)



Why The Sales Team Hates Your Leads (And How To Fix It)

Why The Sales Team Hates Your Leads And How To

You ask the head of marketing how the team is doing and get a giant thumbs up. 👍

“Our MQLs are up!”

“Website conversion rates are at an all-time high!”

“Email click rates have never been this good!”

But when you ask the head of sales the same question, you get the response that echoes across sales desks worldwide — the leads from marketing suck. 

If you’re in this boat, you’re not alone. The issue of “leads from marketing suck” is a common situation in most organizations. In a HubSpot survey, only 9.1% of salespeople said leads they received from marketing were of very high quality.

Why do sales teams hate marketing-generated leads? And how can marketers help their sales peers fall in love with their leads? 

Let’s dive into the answers to these questions. Then, I’ll give you my secret lead gen kung-fu to ensure your sales team loves their marketing leads. 

Marketers Must Take Ownership

“I’ve hit the lead goal. If sales can’t close them, it’s their problem.”

How many times have you heard one of your marketers say something like this? When your teams are heavily siloed, it’s not hard to see how they get to this mindset — after all, if your marketing metrics look strong, they’ve done their part, right?

Not necessarily. 

The job of a marketer is not to drive traffic or even leads. The job of the marketer is to create messaging and offers that lead to revenue. Marketing is not a 100-meter sprint — it’s a relay race. The marketing team runs the first leg and hands the baton to sales to sprint to the finish.



To make leads valuable beyond the vanity metric of watching your MQLs tick up, you need to segment and nurture them. Screen the leads to see if they meet the parameters of your ideal customer profile. If yes, nurture them to find out how close their intent is to a sale. Only then should you pass the leads to sales. 

Lead Quality Control is a Bitter Pill that Works

Tighter quality control might reduce your overall MQLs. Still, it will ensure only the relevant leads go to sales, which is a win for your team and your organization.

This shift will require a mindset shift for your marketing team: instead of living and dying by the sheer number of MQLs, you need to create a collaborative culture between sales and marketing. Reinforce that “strong” marketing metrics that result in poor leads going to sales aren’t really strong at all.  

When you foster this culture of collaboration and accountability, it will be easier for the marketing team to receive feedback from sales about lead quality without getting defensive. 

Remember, the sales team is only holding marketing accountable so the entire organization can achieve the right results. It’s not sales vs marketing — it’s sales and marketing working together to get a great result. Nothing more, nothing less. 

We’ve identified the problem and where we need to go. So, how you do you get there?

Fix #1: Focus On High ROI Marketing Activities First

What is more valuable to you:

  • One more blog post for a few more views? 
  • One great review that prospective buyers strongly relate to?

Hopefully, you’ll choose the latter. After all, talking to customers and getting a solid testimonial can help your sales team close leads today.  Current customers talking about their previous issues, the other solutions they tried, why they chose you, and the results you helped them achieve is marketing gold.

On the other hand, even the best blog content will take months to gain enough traction to impact your revenue.

Still, many marketers who say they want to prioritize customer reviews focus all their efforts on blog content and other “top of the funnel” (Awareness, Acquisition, and Activation) efforts. 

The bottom half of the growth marketing funnel (Retention, Reputation, and Revenue) often gets ignored, even though it’s where you’ll find some of the highest ROI activities.

1716755163 123 Why The Sales Team Hates Your Leads And How To1716755163 123 Why The Sales Team Hates Your Leads And How To

Most marketers know retaining a customer is easier than acquiring a new one. But knowing this and working with sales on retention and account expansion are two different things. 

When you start focusing on retention, upselling, and expansion, your entire organization will feel it, from sales to customer success. These happier customers will increase your average account value and drive awareness through strong word of mouth, giving you one heck of a win/win.

Winning the Retention, Reputation, and Referral game also helps feed your Awareness, Acquisition, and Activation activities:

  • Increasing customer retention means more dollars stay within your organization to help achieve revenue goals and fund lead gen initiatives.
  • A fully functioning referral system lowers your customer acquisition cost (CAC) because these leads are already warm coming in the door.
  • Case studies and reviews are powerful marketing assets for lead gen and nurture activities as they demonstrate how you’ve solved identical issues for other companies.

Remember that the bottom half of your marketing and sales funnel is just as important as the top half. After all, there’s no point pouring leads into a leaky funnel. Instead, you want to build a frictionless, powerful growth engine that brings in the right leads, nurtures them into customers, and then delights those customers to the point that they can’t help but rave about you.

So, build a strong foundation and start from the bottom up. You’ll find a better return on your investment. 

Fix #2: Join Sales Calls to Better Understand Your Target Audience

You can’t market well what you don’t know how to sell.

Your sales team speaks directly to customers, understands their pain points, and knows the language they use to talk about those pains. Your marketing team needs this information to craft the perfect marketing messaging your target audience will identify with.

When marketers join sales calls or speak to existing customers, they get firsthand introductions to these pain points. Often, marketers realize that customers’ pain points and reservations are very different from those they address in their messaging. 

Once you understand your ideal customers’ objections, anxieties, and pressing questions, you can create content and messaging to remove some of these reservations before the sales call. This effort removes a barrier for your sales team, resulting in more SQLs.

Fix #3: Create Collateral That Closes Deals

One-pagers, landing pages, PDFs, decks — sales collateral could be anything that helps increase the chance of closing a deal. Let me share an example from Lean Labs. 

Our webinar page has a CTA form that allows visitors to talk to our team. Instead of a simple “get in touch” form, we created a drop-down segmentation based on the user’s challenge and need. This step helps the reader feel seen, gives them hope that they’ll receive real value from the interaction, and provides unique content to users based on their selection.

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So, if they select I need help with crushing it on HubSpot, they’ll get a landing page with HubSpot-specific content (including a video) and a meeting scheduler. 

Speaking directly to your audience’s needs and pain points through these steps dramatically increases the chances of them booking a call. Why? Because instead of trusting that a generic “expert” will be able to help them with their highly specific problem, they can see through our content and our form design that Lean Labs can solve their most pressing pain point. 

Fix #4: Focus On Reviews and Create an Impact Loop

A lot of people think good marketing is expensive. You know what’s even more expensive? Bad marketing

To get the best ROI on your marketing efforts, you need to create a marketing machine that pays for itself. When you create this machine, you need to think about two loops: the growth loop and the impact loop.

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  • Growth loop — Awareness ➡ Acquisition ➡ Activation ➡ Revenue ➡ Awareness: This is where most marketers start. 
  • Impact loop — Results ➡ Reviews ➡ Retention ➡ Referrals ➡ Results: This is where great marketers start. 

Most marketers start with their growth loop and then hope that traction feeds into their impact loop. However, the reality is that starting with your impact loop is going to be far more likely to set your marketing engine up for success

Let me share a client story to show you what this looks like in real life.

Client Story: 4X Website Leads In A Single Quarter

We partnered with a health tech startup looking to grow their website leads. One way to grow website leads is to boost organic traffic, of course, but any organic play is going to take time. If you’re playing the SEO game alone, quadrupling conversions can take up to a year or longer.

But we did it in a single quarter. Here’s how.

We realized that the startup’s demos were converting lower than industry standards. A little more digging showed us why: our client was new enough to the market that the average person didn’t trust them enough yet to want to invest in checking out a demo. So, what did we do?

We prioritized the last part of the funnel: reputation.

We ran a 5-star reputation campaign to collect reviews. Once we had the reviews we needed, we showcased them at critical parts of the website and then made sure those same reviews were posted and shown on other third-party review platforms. 

Remember that reputation plays are vital, and they’re one of the plays startups often neglect at best and ignore at worst. What others say about your business is ten times more important than what you say about yourself

By providing customer validation at critical points in the buyer journey, we were able to 4X the website leads in a single quarter!

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So, when you talk to customers, always look for opportunities to drive review/referral conversations and use them in marketing collateral throughout the buyer journey. 

Fix #5: Launch Phantom Offers for Higher Quality Leads 

You may be reading this post thinking, okay, my lead magnets and offers might be way off the mark, but how will I get the budget to create a new one that might not even work?

It’s an age-old issue: marketing teams invest way too much time and resources into creating lead magnets that fail to generate quality leads

One way to improve your chances of success, remain nimble, and stay aligned with your audience without breaking the bank is to create phantom offers, i.e., gauge the audience interest in your lead magnet before you create them.

For example, if you want to create a “World Security Report” for Chief Security Officers, don’t do all the research and complete the report as Step One. Instead, tease the offer to your audience before you spend time making it. Put an offer on your site asking visitors to join the waitlist for this report. Then wait and see how that phantom offer converts. 

This is precisely what we did for a report by Allied Universal that ended up generating 80 conversions before its release.

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The best thing about a phantom offer is that it’s a win/win scenario: 

  • Best case: You get conversions even before you create your lead magnet.
  • Worst case: You save resources by not creating a lead magnet no one wants.  

Remember, You’re On The Same Team 

We’ve talked a lot about the reasons your marketing leads might suck. However, remember that it’s not all on marketers, either. At the end of the day, marketing and sales professionals are on the same team. They are not in competition with each other. They are allies working together toward a common goal. 

Smaller companies — or anyone under $10M in net new revenue — shouldn’t even separate sales and marketing into different departments. These teams need to be so in sync with one another that your best bet is to align them into a single growth team, one cohesive front with a single goal: profitable customer acquisition.

Interested in learning more about the growth marketing mindset? Check out the Lean Labs Growth Playbook that’s helped 25+ B2B SaaS marketing teams plan, budget, and accelerate growth.

Disruptive Design Raising the Bar of Content Marketing with Graphic

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