MARKETING
How To Create a LinkedIn Employee Advocacy Program
People buy from people, not companies. That’s why your brand’s employee advocacy on LinkedIn can be a powerful and effective form of marketing.
The benefits are many for your brand as well as individual employees. Their LinkedIn advocacy can:
- Help build their personal brands.
- Drive traffic to your company’s LinkedIn page and website.
- Establish them as subject matter experts.
- Lead to invitations for guest appearances on podcasts, LinkedIn Live streams, and other events.
- Capture customers at the top of the funnel.
- Drive deals down the pipeline.
- Win and close deals.
An employee advocacy program on @LinkedIn can be a powerful and effective form of marketing, says Emily Brady of @SweetFishMedia via @CMIContent. Click To Tweet
With all those positive outcomes, an employee advocacy program on LinkedIn makes sense for most brands targeting a business-focused audience. Now comes the harder part – organizing the program.
How to structure an employee advocacy program on LinkedIn
Step 1: Get leadership on board
Employee advocacy on LinkedIn is a long play. Secure executive buy-in by encouraging them to do it first-hand. Ask or help them post consistently on LinkedIn for at least 60 days. If they can grow their following, connections, and engagement, they might see the value in implementing an employee advocacy program companywide.
Secure executive support first. Ask them to post for 60 days and see the growth in followers, connections, and engagement, says Emily Brady of @SweetFishMedia via @CMIContent. Click To Tweet
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Step 2: Choose a channel champion
You’re going to need someone to oversee this operation. You can hire a social media specialist or assign it to someone on the content marketing team well versed in LinkedIn.
The channel champion creates the strategy and owns the results of the program. Among their possible responsibilities:
- Onboarding employees through one-on-one personal branding meetings
- Working with each evangelist to document their personal brand strategy detailing their content pillars
- Creating written and video training resources to teach employees posting and engagement strategies on LinkedIn
- Curating an archive of company content categorized by job function
- Leading monthly training workshops
Every employee advocacy program needs a champion who develops the strategy and helps members implement their own plans, says Emily Brady of @SweetFishMedia via @CMIContent. Click To Tweet
Step 3: Document program requirements
Outlining the expectations of employees, in the beginning, can help them make an educated decision on whether they should or can participate. Then, when they sign up for the program, they know the commitment.
The requirements for an employee advocacy program on LinkedIn might look like this:
- Be active for at least one quarter.
- Post three to five times a week.
- Engage with people who comment on the post.
- Actively engage with others on LinkedIn.
- Agree to promote curated company content.
At this stage, you also should document the do’s and don’ts — the guidelines outlining what is acceptable to post, what is inappropriate to post, and what are the best practices.
Step 4: Onboard employees
The channel champion should invite employees who opted into the program to an onboarding meeting. That conversation should help define their content topics, personal brand, positioning, and LinkedIn workflow. Often, people are overwhelmed at the possibilities and appreciate having someone facilitate the process to help identify their content pillars.
How to motivate employees to post on LinkedIn
Just signing up and having a one-on-one meeting isn’t enough to motivate your employee advocates to start posting and stay involved. They may lack the confidence and/or the capacity to execute. To help, consider these tips:
1. Identify their why
People need internal motivation. “Because it’s good for the company” usually is not a sufficient motivator for a person. By learning their personal reasons for joining the advocacy program, you can better identify the corresponding benefits, such as:
- Increased awareness of their existence and expertise
- Recognition as a go-to expert in the industry
- Participation in a community of thought leaders with whom they can learn and collaborate
- Portfolio of the content they create
2. Educate them about the benefits for their employer
While helping the company may not be their only motivator, it makes sense that they want their employer to succeed. Share how the company could benefit by detailing how it can increase brand awareness, shorten the sales cycle, and increase talent attraction and retention.
NOTE: This tip intentionally comes after personal motivation. Companies usually struggle to get participation on LinkedIn because they make it about the business, not the employees.
3. Check in frequently
Dedicate a Slack channel or another communication tool in your company just for the employee advocates. Invite them to share their posts, questions, and wins.
Share analytics weekly to show which posts resonate and which might benefit from improvements.
Once a month, have a one-on-one check-in meeting with advocates who may be struggling.
4. Provide assistance resources
When you share videos, articles, or training sessions about how to create good content, employees are more likely to get active on the platform.
In the onboarding, incorporate internal training videos and documents on personal branding and LinkedIn best practices.
Every week, share editorial calendar prompts, curated content, or educational LinkedIn posts in your work dashboard.
Every month, schedule a LinkedIn training workshop, a live brainstorm session, and/or one-on-one meetings to go over their content strategies.
5. Celebrate
A sense of belonging is a huge factor in a successful employee advocacy program. Celebrating wins reinforces that camaraderie. Commend employees individually and highlight their results on your internal communication channel. You also can praise them on LinkedIn.
How to measure success
Success can be difficult to measure. You can look at their profile views, connections, and following. If those numbers are rising, their personal brand is growing – and likely impacting the company’s brand, too.
Also, encourage employees to share things like direct messages and replies, invitations to guest on podcasts, virtual events, etc., and reshares and mentions. You could set up a tracker to record them if you want to compare and contrast with others in the program.
You also can assess individual posts to better understand if they’re having an impact on thought leadership. For example, a post with a large number of comments indicates the employee is giving valuable insight into creating and engaging in meaningful conversations. If the reshare number is high, your employees are saying something that resonates with or helps someone.
You can use a tool like HubSpot to attribute deals won or closed to LinkedIn activity though it’s a lagging indicator.
How others are doing it
Here are a few B2B companies that do employee advocacy really well:
Chili Piper’s company social profiles have seen impressive growth in recent years thanks to their employee social advocacy enablement.
How do they do it? They encourage employees to post about whatever they want. They created a #Chili-Love Slack channel to help amplify each other’s posts, and they do periodic “social takeovers” to promote new content, product launches, company news, and more.
Gong used LinkedIn employee advocacy to grow eight times in a little over two years. They post consistently and focus on providing valuable content over securing marketing-qualified leads.
How do they do it? Gong hires outstanding talent who want to post, their C-suite leads by example, and their social media team makes it easy with internal comms and writing prompts.
Chris Walker and his Refine Labs team of employees are known for the value-added content each provides via their personal accounts on LinkedIn.
How do they do it? All Refine Labs teammates go through a LinkedIn Accelerator training during onboarding. Chris hosts office hours where he helps people dial in their personal strategies. They host competitions around experimenting with new channels like LinkedIn or TikTok and give prizes and awards people actually want.
Here are some other brands sharing details about their employee advocacy programs: Angelpoint, Dreamdata, and our team at Sweet Fish Media.
Get the benefits of employee advocacy
One of, if not the most, efficient and cost-effective ways for companies to build their brands and drive revenue growth is through employee advocacy on social media. Why? Your employees are individuals who are more likely to earn trust and gain credibility from your audience in a way that a brand name never could.
All tools mentioned in the article are identified by the author. If you have a tool to share, please add it in the comments.
Cover image by Joseph Kalinowski/Content Marketing Institute
MARKETING
YouTube Ad Specs, Sizes, and Examples [2024 Update]
Introduction
With billions of users each month, YouTube is the world’s second largest search engine and top website for video content. This makes it a great place for advertising. To succeed, advertisers need to follow the correct YouTube ad specifications. These rules help your ad reach more viewers, increasing the chance of gaining new customers and boosting brand awareness.
Types of YouTube Ads
Video Ads
- Description: These play before, during, or after a YouTube video on computers or mobile devices.
- Types:
- In-stream ads: Can be skippable or non-skippable.
- Bumper ads: Non-skippable, short ads that play before, during, or after a video.
Display Ads
- Description: These appear in different spots on YouTube and usually use text or static images.
- Note: YouTube does not support display image ads directly on its app, but these can be targeted to YouTube.com through Google Display Network (GDN).
Companion Banners
- Description: Appears to the right of the YouTube player on desktop.
- Requirement: Must be purchased alongside In-stream ads, Bumper ads, or In-feed ads.
In-feed Ads
- Description: Resemble videos with images, headlines, and text. They link to a public or unlisted YouTube video.
Outstream Ads
- Description: Mobile-only video ads that play outside of YouTube, on websites and apps within the Google video partner network.
Masthead Ads
- Description: Premium, high-visibility banner ads displayed at the top of the YouTube homepage for both desktop and mobile users.
YouTube Ad Specs by Type
Skippable In-stream Video Ads
- Placement: Before, during, or after a YouTube video.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Action: 15-20 seconds
Non-skippable In-stream Video Ads
- Description: Must be watched completely before the main video.
- Length: 15 seconds (or 20 seconds in certain markets).
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Vertical: 9:16
- Square: 1:1
Bumper Ads
- Length: Maximum 6 seconds.
- File Format: MP4, Quicktime, AVI, ASF, Windows Media, or MPEG.
- Resolution:
- Horizontal: 640 x 360px
- Vertical: 480 x 360px
In-feed Ads
- Description: Show alongside YouTube content, like search results or the Home feed.
- Resolution:
- Horizontal: 1920 x 1080px
- Vertical: 1080 x 1920px
- Square: 1080 x 1080px
- Aspect Ratio:
- Horizontal: 16:9
- Square: 1:1
- Length:
- Awareness: 15-20 seconds
- Consideration: 2-3 minutes
- Headline/Description:
- Headline: Up to 2 lines, 40 characters per line
- Description: Up to 2 lines, 35 characters per line
Display Ads
- Description: Static images or animated media that appear on YouTube next to video suggestions, in search results, or on the homepage.
- Image Size: 300×60 pixels.
- File Type: GIF, JPG, PNG.
- File Size: Max 150KB.
- Max Animation Length: 30 seconds.
Outstream Ads
- Description: Mobile-only video ads that appear on websites and apps within the Google video partner network, not on YouTube itself.
- Logo Specs:
- Square: 1:1 (200 x 200px).
- File Type: JPG, GIF, PNG.
- Max Size: 200KB.
Masthead Ads
- Description: High-visibility ads at the top of the YouTube homepage.
- Resolution: 1920 x 1080 or higher.
- File Type: JPG or PNG (without transparency).
Conclusion
YouTube offers a variety of ad formats to reach audiences effectively in 2024. Whether you want to build brand awareness, drive conversions, or target specific demographics, YouTube provides a dynamic platform for your advertising needs. Always follow Google’s advertising policies and the technical ad specs to ensure your ads perform their best. Ready to start using YouTube ads? Contact us today to get started!
MARKETING
Why We Are Always ‘Clicking to Buy’, According to Psychologists
Amazon pillows.
MARKETING
A deeper dive into data, personalization and Copilots
Salesforce launched a collection of new, generative AI-related products at Connections in Chicago this week. They included new Einstein Copilots for marketers and merchants and Einstein Personalization.
To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO, Marketing Cloud.
Dig deeper: Salesforce piles on the Einstein Copilots
Salesforce’s evolving architecture
It’s hard to deny that Salesforce likes coming up with new names for platforms and products (what happened to Customer 360?) and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name. In particular, what exactly is Einstein 1 and how is it related to Salesforce Data Cloud?
“Data Cloud is built on the Einstein 1 platform,” Jania explained. “The Einstein 1 platform is our entire Salesforce platform and that includes products like Sales Cloud, Service Cloud — that it includes the original idea of Salesforce not just being in the cloud, but being multi-tenancy.”
Data Cloud — not an acquisition, of course — was built natively on that platform. It was the first product built on Hyperforce, Salesforce’s new cloud infrastructure architecture. “Since Data Cloud was on what we now call the Einstein 1 platform from Day One, it has always natively connected to, and been able to read anything in Sales Cloud, Service Cloud [and so on]. On top of that, we can now bring in, not only structured but unstructured data.”
That’s a significant progression from the position, several years ago, when Salesforce had stitched together a platform around various acquisitions (ExactTarget, for example) that didn’t necessarily talk to each other.
“At times, what we would do is have a kind of behind-the-scenes flow where data from one product could be moved into another product,” said Jania, “but in many of those cases the data would then be in both, whereas now the data is in Data Cloud. Tableau will run natively off Data Cloud; Commerce Cloud, Service Cloud, Marketing Cloud — they’re all going to the same operational customer profile.” They’re not copying the data from Data Cloud, Jania confirmed.
Another thing to know is tit’s possible for Salesforce customers to import their own datasets into Data Cloud. “We wanted to create a federated data model,” said Jania. “If you’re using Snowflake, for example, we more or less virtually sit on your data lake. The value we add is that we will look at all your data and help you form these operational customer profiles.”
Let’s learn more about Einstein Copilot
“Copilot means that I have an assistant with me in the tool where I need to be working that contextually knows what I am trying to do and helps me at every step of the process,” Jania said.
For marketers, this might begin with a campaign brief developed with Copilot’s assistance, the identification of an audience based on the brief, and then the development of email or other content. “What’s really cool is the idea of Einstein Studio where our customers will create actions [for Copilot] that we hadn’t even thought about.”
Here’s a key insight (back to nomenclature). We reported on Copilot for markets, Copilot for merchants, Copilot for shoppers. It turns out, however, that there is just one Copilot, Einstein Copilot, and these are use cases. “There’s just one Copilot, we just add these for a little clarity; we’re going to talk about marketing use cases, about shoppers’ use cases. These are actions for the marketing use cases we built out of the box; you can build your own.”
It’s surely going to take a little time for marketers to learn to work easily with Copilot. “There’s always time for adoption,” Jania agreed. “What is directly connected with this is, this is my ninth Connections and this one has the most hands-on training that I’ve seen since 2014 — and a lot of that is getting people using Data Cloud, using these tools rather than just being given a demo.”
What’s new about Einstein Personalization
Salesforce Einstein has been around since 2016 and many of the use cases seem to have involved personalization in various forms. What’s new?
“Einstein Personalization is a real-time decision engine and it’s going to choose next-best-action, next-best-offer. What is new is that it’s a service now that runs natively on top of Data Cloud.” A lot of real-time decision engines need their own set of data that might actually be a subset of data. “Einstein Personalization is going to look holistically at a customer and recommend a next-best-action that could be natively surfaced in Service Cloud, Sales Cloud or Marketing Cloud.”
Finally, trust
One feature of the presentations at Connections was the reassurance that, although public LLMs like ChatGPT could be selected for application to customer data, none of that data would be retained by the LLMs. Is this just a matter of written agreements? No, not just that, said Jania.
“In the Einstein Trust Layer, all of the data, when it connects to an LLM, runs through our gateway. If there was a prompt that had personally identifiable information — a credit card number, an email address — at a mimum, all that is stripped out. The LLMs do not store the output; we store the output for auditing back in Salesforce. Any output that comes back through our gateway is logged in our system; it runs through a toxicity model; and only at the end do we put PII data back into the answer. There are real pieces beyond a handshake that this data is safe.”
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