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The 9 Goals to Consider When Creating a Marketing Strategy

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The 9 Goals to Consider When Creating a Marketing Strategy

If someone asks you to list a few marketing goal examples, could you?

When many think of marketing, they go to the big flashy examples – like SuperBowl commercials and Spotify’s annual “Wrapped” campaigns. But the truth is, that’s likely the result of months of strategizing.

Before you can build your strategy though, you first need a clear goal. What does your business want to accomplish? Maybe you need more traffic to your website or perhaps you want to generate more leads.

If you need help figuring out what that is, we’ve got you covered.

A campaign without a clear goal is essentially a waste of money. Because you won’t know how to measure the impact or value of the work you’ve put in.

Goals are there to provide clarity, purpose, direction and vision. Whether personal or commercial, they are what lead to success for you, your department, and the business as a whole. Hitting your goal proves you’re making an impact. We all want to feel like we’re contributing, right?

Here, we’re going to explore the major goals you should consider when creating and implementing a marketing strategy. These goals should help you achieve maximum results in 2022 and beyond.

1. Increase brand awareness.

In 2021, we surveyed over 1,000 global marketers – 48% of marketers surveyed said their primary goal when running marketing campaigns was increasing brand awareness.

Brand awareness is key to gaining customers because after all, if consumers don’t know you exist, how will they know what you have to offer?

Every brand has a personality — a human voice shaped by the tone you strike and the platforms you’re using and the subjects or topics you’re talking about. If your goal is to raise brand awareness, figuring out what that personality is and how that voice sounds is the place to start.

From there, here are some tactical steps:

  • Tell a story – Consumers engage with brands they feel connected to and storytelling is an incredibly powerful tool to do it. To craft your narrative, think about your origin story and what adds humanity to your brand.
  • Consider where your target buyers spend the most time – Online, this might look like a particular social network like Instagram or TikTok. It could also be a specific channel like email and podcasts. You want to meet your audience where they are
  • Share and engage constantly – Once you know what story you want to tell and where your audience is, all that’s left is to engage with them. This can look like posting interesting content on social media, having a blog or guest blogging to share industry insights, and conducting polls.

You’re more than a business that sells a product or service. As you have a positive impact on your audience, they’ll likely turn into advocates of your brand, sharing your content and passing along their positive experiences to friends, family, and colleagues.

Top brand awareness tip: It’s not all ‘me me me’. A conversation goes two ways, so don’t forget to stop and listen to what the people you’re trying so hard to reach are saying back to you. You never know — they might just have some valuable insights or great ideas.

How do you measure brand awareness?

Although brand awareness can be a hard metric to track and measure, you can review the effectiveness of your activities by looking at your quantitative metrics such as:

  • Brand mentions, reach, follower count for social media
  • Branded search volume, website traffic, backlinks for SEO

To learn more about increasing brand awareness, read this Ultimate Guide to Brand Awareness.

2. Generate high-quality leads.

Your sales department depends on a consistent stream of leads to nurture and turn into new customers.

You’re not their only source of leads, but it’s safe to say your colleagues over in sales are depending on you to convert leads into new contacts to which they can reach out.

27% of marketers surveyed in 2021 by HubSpot Blog Research said generating leads and traffic was the biggest challenge they faced in 2021. What’s more, 21% say they expect to meet that same challenge in 2022.

From tried-and-tested methods like on-page forms to innovative features like chatbots, there are many ways to drive marketing-qualified leads.

Here’s an example of a lead-gen strategy:

  • A website visitor discovers your site through an ad and arrives at a landing page.
  • They click on the call-to-action to receive a content offer, otherwise known as a lead magnet.
  • To download the form, they must first fill out a form (known as a lead capture form).
  • After filling out their name and email, they access the content offer download page.

This is followed by a nurturing strategy to guide the user down the sales funnel.

There are many ways to generate leads, including:

  • Email newsletters
  • Retargeting ads
  • Content marketing
  • Social media

If you’re having trouble driving leads, create a report of all the leads coming in and section out those who’ve been disqualified, and why. This can help refine your marketing processes and continuously improve the quality of leads coming in.

How do you measure high-quality leads?

Analyze trends across the leads who eventually turn into customers. Create goals and custom reports such as multi-touch revenue attribution reports, customize your dashboards, report on revenue, and more.

If you’re looking for tools to create and track effective marketing goals for an entire marketing team, check out HubSpot’s Marketing Hub.

3. Acquire new customers.

Gaining customers is key to expanding your reach and growing your business. Many companies struggle to build a sustainable strategy that will scale.

For instance, say your main customer acquisition play is by leveraging content marketing. Do you have a strong team to build out a style guide and content strategy then execute on it for your chosen channels?

Or say you use a freemium model, by giving consumers a taste of your product to attract and hopefully convert them to the paid version. Do you have a strong conversion strategy and a team that can focus on optimizations?

To build a strong marketing strategy with the goal of acquiring new customers, focus on leveraging sustainable and flexible tactics that will scale with your business.

How do you measure customer acquisition?

  • Customer acquisition cost (CAC)
  • Total new customers
  • Churn rate
  • Product sign-ups

4. Increase website traffic.

In this digital age, getting strong traffic to your website is one of the major signs of a successful marketing strategy.

In fact, 54% of marketers surveyed in 2021 say web traffic is the most important metric when measuring the effectiveness of their content marketing efforts.

So, how do you accomplish this? Here are a few strategies:

  • Increase your paid ad campaigns.
  • Double down on your SEO efforts to increase your search engine ranking.
  • Start a blog.
  • Ensure all marketing channels circle back to your website.

How do you measure website traffic?

  • Total sessions
  • Total unique pageviews
  • Average time spent on page
  • Bounce rate
  • Conversion by traffic source

5. Establish industry authority.

It doesn’t matter what industry you find yourself in — being recognized as an expert in your field is fundamental for proving a high level of knowledge and credibility.

Not to be confused with brand awareness, thought leadership is about consumers recognizing your brand — and the people within your business — as among the best and most trustworthy in the industry.

On the other hand, brand awareness is more about making sure your brand is heard, seen, and recognized at all.

There are different ways to develop and maintain thought leadership. One of those methods is by publishing and sharing content that inspires your audience and speaks to their pain points.

Leveraging partner networks to ensure you’re able to reach a larger audience and appear up-to-par with other industry leaders is another approach to thought leadership.

For instance, building an external community through outreach and guest blogging is great for working with other trusted and reputable brands in the industry to create valuable content.

As you build your thought leadership strategy, consistency becomes essential to maintaining it. Publishing and sharing your content consistently is important to continue to appear relevant and forward-thinking in your industry.

Alternatively, you might consider hosting a webinar or panel discussion with other major industry leaders.

How do you measure thought leadership?

Similar to brand awareness, thought leadership can be tricky to measure.

One way to do it is through media mentions. If your brand is mentioned often in relation to your industry, that’s a good indicator that you have a strong thought leadership program. A high branded search volume and a high number of backlinks can also be indicators of success.

To learn more about thought leadership, take a look at The Content Marketer’s Guide to Thought Leadership.

6. Increase customer value.

The marketing conversation has moved well beyond simply generating new business. Today, it’s more important than ever that you’re delighting your existing customer base, keeping the people your business depends on happy and, whenever possible, helping them to promote you.

Delighted people won’t just buy from you again — they’ll also refer you to their friends and colleagues, too.

If your goal is to help retain and grow your existing customers, there’s plenty you can be doing to achieve it:

  • Get your customer data in order, from purchases to net promoter score.
  • Build a loyalty program where customers can get early access to products and discounts.
  • Launch a referral program.
  • Share customer success stories.

How can you tell if you’re increasing customer value?

You’ll want to measure your upsell targets or retention targets to evaluate whether you’re increasing customer value and loyalty over time.

Additionally, closely monitor what content you share with customers that influenced the most deals, or the last piece of content they interacted with before a deal closed. This will help you visualize which content is most valuable to your existing and new customers.

7. Boost brand engagement.

Brand engagement tells you that your audience is listening to you and enjoys your content. What’s better than that?

Boosting brand engagement won’t happen overnight. In fact, it can take months to see the impact of your efforts. However, when it does happen, you can see strong results on your reach and more importantly, your revenue.

Here are the steps you can take to do so:

  1. Identify what your audience cares about.
  2. Be consistent about sharing valuable content.
  3. Encourage action by initiating conversation and inviting your audience to join.
  4. Host giveaways and contests.
  5. Personalize communications when possible.

What you’re doing through these steps is building a community. A loyal community will engage with your audience and better yet, they’ll spread the word to others.

How can you tell if you’re boosting brand engagement?

This will depend on the channel you’re checking and where on the funnel you’re focusing on. For instance, on social media, likes, shares, comments, and retweets are considered engagement.

With email, engagement will look like opens and clicks.

These are channels mostly used for top- to mid-funnel engagement. For customers, engagement metrics can be:

  • Net promoter scores (NPS)
  • Customer satisfaction score
  • Referrals
  • Average website session duration

8. Increase revenue.

According to 2021 HubSpot Blog Research data 43% of marketers surveyed say their primary goal when running marketing campaigns in 2021 was increasing revenue – making it the second highest goal behind brand awareness.

Marketing can play a huge role in increasing revenue as they can target consumers at every stage of the funnel.

Here are some marketing strategies you can use at every stage:

  • Top of the funnel – Build a strong digital presence on social media and web, create content your audience cares about on the channels they consume, develop content offers to turn visitors into leads.
  • Middle of the funnel – Identify signals that turn prospects into MQLs, automating lead nurturing emails, retargeting campaigns.
  • Bottom of the funnel – Create tutorials, share product demos and customer success stories.
  • After-purchase – Build a customer loyalty program.

Keep in mind that this list isn’t exhaustive but it can help you get started.

What are some metrics to track increasing revenue?

  • Annual Recurring Revenue
  • Average Revenue Per User
  • Quota Attainment
  • Win Rate

10. Improve internal brand.

Increasingly, marketing teams are also taking on responsibilities around internal communications and educating employees across the business on the tools and resources they need to succeed when selling or providing service to customers.

Do your colleagues understand your brand’s target personas and what they need at their respective stage in the buyer’s journey?

It’s important to ensure all employees are given what they need in order to talk about the business with confidence to prospects and customers and become ambassadors for your brand.

How can you tell if you’re empowering colleagues?

If you’ve delivered an internal newsletter, review its performance data to determine whether or not your colleagues across the company are actually opening it and clicking through the relevant resources contained within.

Alternatively, was your goal to educate the team about a new product or updated messaging?

A company-wide survey can take very little time to create and can provide you — and the rest of your team — with valuable feedback on your efforts.

By now, you should be well on your way to setting and achieving your own SMART marketing goals.

Remember, whichever goals you set for yourself and your team, they have to serve a purpose and benefit the business as a whole.

Whether that means generating high-quality leads for sales or stepping up your brand awareness game, you’ll be ready to increase revenue and enable your business to grow better in no time.

Editor’s Note: This post was originally published in April 2020 and has been updated for comprehensiveness.

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How Does Success of Your Business Depend on Choosing Type of Native Advertising?

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How Does Success of Your Business Depend on Choosing Type of Native Advertising?

The very first commercial advertisement was shown on TV in 1941. It was only 10 seconds long and had an audience of 4,000 people. However, it became a strong trigger for rapid advertising development. The second half of the 20th century is known as the golden age of advertising until the Internet came to the forefront and entirely transformed the advertising landscape. The first commercial banner appeared in the mid-90s, then it was followed by pop-ups, pay-by-placement and paid-pay-click ads. Companies also started advertising their brands and adding their business logo designs, which contributes to consumer trust and trustworthiness.

The rise of social media in the mid-2000s opened a new dimension for advertising content to be integrated. The marketers were forced to make the ads less intrusive and more organic to attract younger users. This is how native advertising was born. This approach remains a perfect medium for goods and services promotion. Let’s see why and how native ads can become a win-win strategy for your business.

What is native advertising?

When it comes to digital marketing, every marketer talks about native advertising. What is the difference between traditional and native ones? You will not miss basic ads as they are typically promotional and gimmicky, while native advertising naturally blends into the content. The primary purpose of native ads is to create content that resonates with audience expectations and encourages users to perceive it seamlessly and harmoniously.

Simply put, native advertising is a paid media ad that organically aligns with the visual and operational features of the media format in which it appears. The concept is quite straightforward: while people just look through banner ads, they genuinely engage with native ads and read them. You may find a lot of native ads on Facebook, Twitter and Instagram – they appear in the form of “in-feed” posts that engage users in search for more stories, opinions, goods and services. This unobtrusive approach turns native ads into a powerful booster for any brand.

How does native advertising benefit your business?

An average Internet user comes across around 10,000 ads a day. But even physically, it is impossible to perceive this amount of information in 24 hours. So, most of them use adblockers, nullifying all efforts of markers. Native ads successfully overcome this digital challenge thanks to their authenticity. And this is not the only advantage of native advertising. How else does your business benefit? Here are just a few major benefits that prove the value of native ads:

Better brand awareness. Native ads contribute to the brand’s visibility. They seamlessly blend into educational, emotional, and visual types of content that can easily become viral. While promotional content typically receives limited shares, users readily share valuable or entertaining content. Consequently, while you incur expenses only for the display of native ads, your audience may go the extra mile by sharing your content and organically promoting your brand or SaaS product at no additional cost.

Increased click-through rates. Native ads can generate a thrilling click-through rate (CTR) primarily because they are meticulously content-adaptable. Thus, native ads become an integral part of the user’s journey without disrupting their browsing experience. Regardless of whether your native advertising campaign is designed to build an audience or drive specific actions, compelling content will always entice users to click through.

Cost-efficient campaign performance. Native advertising proves to be cheaper compared to a traditional ad format. It mainly stems from a higher CTR. Thanks to precise targeting and less customer resistance, native ads allow to bring down cost-per-click.

Native ads are continuously evolving, enabling marketers to experiment with different formats and use them for successful multi-channel campaigns and global reach.

Types of native advertising

Any content can become native advertising as there are no strict format restrictions. For example, it can be an article rating the best fitness applications, an equipment review, or a post by an influencer on a microblog. The same refers to the channels – native ads can be placed on regular websites and social media feeds. Still, some forms tend to be most frequently used.

  • In-feed ads. This type of ad appears within the content feed. You have definitely seen such posts on Facebook and Instagram or such videos on TikTok. They look like regular content but are tagged with an advertising label. The user sees these native ads when scrolling the feed on social media platforms.
  • Paid search ads. These are native ads that are displayed on the top and bottom of the search engine results page. They always match user’s queries and aim to capture their attention at the moment of a particular search and generate leads and conversions. This type of ad is effective for big search platforms with substantial traffic.
  • Recommendation widgets. These come in the form of either texts or images and can be found at the end of the page or on a website’s sidebar. Widgets offer related or intriguing content from either the same publisher or similar sources. This type of native ads is great for retargeting campaigns.
  • Sponsored content. This is one of the most popular types of native advertising. Within this format, an advertiser sponsors the creation of an article or content that aligns with the interests and values of the platform’s audience. They can be marked as “sponsored” or “recommended” to help users differentiate them from organic content.
  • Influencer Advertising. In this case, advertisers partner with popular bloggers or celebrities to gain the attention and trust of the audience. Influencers integrate a product, service, or event into their content or create custom content that matches their style and topic.

Each of these formats can bring stunning results if your native ads are relevant and provide value to users. Use a creative automation platform like Creatopy to design effective ads for your business.

How to create a workable native ad?

Consider these 5 steps for creating a successful native advertising campaign:

  • Define your target audienceUsers will always ignore all ads that are not relevant to them. Unwanted ads are frustrating and can even harm your brand. If you run a store for pets, make sure your ads show content that will be interesting for pet owners. Otherwise, the whole campaign will be undermined. Regular market research and data analysis will help you refine your audience and its demographics.
  • Set your goals. Each advertising campaign should have a clear-cut objective. Without well-defined goals, it is a waste of money. It is a must to know what you want to achieve – introduce your brand, boost sales or increase your audience.
  • Select the proper channels. Now, you need to determine how you will reach out to your customers. Consider displaying ads on social media platforms, targeting search engine result pages (SERPs), distributing paid articles, or utilizing in-ad units on different websites. You may even be able to get creative and use email or SMS in a less salesy and more “native”-feeling way—you can find samples of texts online to help give you ideas. Exploring demand side platforms (DSP) can also bring good results.
  • Offer compelling content. Do not underestimate the quality of the content for your native ads. Besides being expertly written, it must ideally match the style and language of the chosen channel,whether you’re promoting professional headshots, pet products, or anything else. The main distinctive feature of native advertising is that it should fit naturally within the natural content.
  • Track your campaign. After the launch of native ads, it is crucial to monitor the progress, evaluating the costs spent and results. Use tools that help you gain insights beyond standard KPIs like CTR and CPC. You should get engagement metrics, customer data, campaign data, and third-party activity data for further campaign management.

Key takeaway

Summing up the above, it is time to embrace native advertising if you haven’t done it yet. Native ads seamlessly blend with organic content across various platforms, yielding superior engagement and conversion rates compared to traditional display ads. Marketers are allocating higher budgets to native ads because this format proves to be more and more effective – content that adds value can successfully deal with ad fatigue. Native advertising is experiencing a surge in popularity, and it is to reach its peak. So, do not miss a chance to grow your business with the power of native ads.or you can do digital marketing course from Digital Vidya.

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OpenAI’s Drama Should Teach Marketers These 2 Lessons

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OpenAI’s Drama Should Teach Marketers These 2 Lessons

A week or so ago, the extraordinary drama happening at OpenAI filled news feeds.

No need to get into all the saga’s details, as every publication seems to have covered it. We’re just waiting for someone to put together a video montage scored to the Game of Thrones music.

But as Sam Altman takes back the reigns of the company he helped to found, the existing board begins to disintegrate before your very eyes, and everyone agrees something spooked everybody, a question arises: Should you care?

Does OpenAI’s drama have any demonstrable implications for marketers integrating generative AI into their marketing strategies?

Watch CMI’s chief strategy advisor Robert Rose explain (and give a shoutout to Sutton’s pants rage on The Real Housewives of Beverly Hills), or keep reading his thoughts:

For those who spent last week figuring out what to put on your holiday table and missed every AI headline, here’s a brief version of what happened. OpenAI – the huge startup and creator of ChatGPT – went through dramatic events. Its board fired the mercurial CEO Sam Altman. Then, the 38-year-old entrepreneur accepted a job at Microsoft but returned to OpenAI a day later.

We won’t give a hot take on what it means for the startup world, board governance, or the tension between AI safety and Silicon Valley capitalism. Rather, we see some interesting things for marketers to put into perspective about how AI should fit into your overall content and marketing plans in the new year.

Robert highlights two takeaways from the OpenAI debacle – a drama that has yet to reach its final chapter: 1. The right structure and governance matters, and 2. Big platforms don’t become antifragile just because they’re big.

Let’s have Robert explain.

The right structure and governance matters

OpenAI’s structure may be key to the drama. OpenAI has a bizarre corporate governance framework. The board of directors controls a nonprofit called OpenAI. That nonprofit created a capped for-profit subsidiary – OpenAI GP LLC. The majority owner of that for-profit is OpenAI Global LLC, another for-profit company. The nonprofit works for the benefit of the world with a for-profit arm.

That seems like an earnest approach, given AI tech’s big and disruptive power. But it provides so many weird governance issues, including that the nonprofit board, which controls everything, has no duty to maximize profit. What could go wrong?

That’s why marketers should know more about the organizations behind the generative AI tools they use or are considering.

First, know your providers of generative AI software and services are all exploring the topics of governance and safety. Microsoft, Google, Anthropic, and others won’t have their internal debates erupt in public fireworks. Still, governance and management of safety over profits remains a big topic for them. You should be aware of how they approach those topics as you license solutions from them.

Second, recognize the productive use of generative AI is a content strategy and governance challenge, not a technology challenge. If you don’t solve the governance and cross-functional uses of the generative AI platforms you buy, you will run into big problems with its cross-functional, cross-siloed use. 

Big platforms do not become antifragile just because they’re big

Nicholas Taleb wrote a wonderful book, Antifragile: Things That Gain From Disorder. It explores how an antifragile structure doesn’t just withstand a shock; it actually improves because of a disruption or shock. It doesn’t just survive a big disruptive event; it gets stronger because of it.

It’s hard to imagine a company the size and scale of OpenAI could self-correct or even disappear tomorrow. But it can and does happen. And unfortunately, too many businesses build their strategies on that rented land.

In OpenAI’s recent case, the for-profit software won the day. But make no bones about that victory; the event wasn’t good for the company. If it bounces back, it won’t be stronger because of the debacle.

With that win on the for-profit side, hundreds, if not thousands, of generative AI startups breathed an audible sigh of relief. But a few moments later, they screamed “pivot” (in their best imitation of Ross from Friends instructing Chandler and Rachel to move a couch.)

They now realize the fragility of their software because it relies on OpenAI’s existence or willingness to provide the software. Imagine what could have happened if the OpenAI board had won their fight and, in the name of safety, simply killed any paid access to the API or the ability to build business models on top of it.

The last two weeks have done nothing to clear the already muddy waters encountered by companies and their plans to integrate generative AI solutions. Going forward, though, think about the issues when acquiring new generative AI software. Ask about how the vendor’s infrastructure is housed and identify the risks involved. And, if OpenAI expands its enterprise capabilities, consider the implications. What extra features will the off-the-shelf solutions provide? Do you need them? Will OpenAI become the Microsoft Office of your AI infrastructure?

Why you should care

With the voluminous media coverage of Open AI’s drama, you likely will see pushback on generative AI. In my social feeds, many marketers say they’re tired of the corporate soap opera that is irrelevant to their work.

They are half right. What Sam said and how Ilya responded, heart emojis, and how much the Twitch guy got for three days of work are fodder for the Netflix series sure to emerge. (Robert’s money is on Michael Cera starring.)

They’re wrong about its relevance to marketing. They must be experiencing attentional bias – paying more attention to some elements of the big event and ignoring others. OpenAI’s struggle is entertaining, no doubt. You’re glued to the drama. But understanding what happened with the events directly relates to your ability to manage similar ones successfully. That’s the part you need to get right.

Want more content marketing tips, insights, and examples? Subscribe to workday or weekly emails from CMI.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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The Complete Guide to Becoming an Authentic Thought Leader

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The Complete Guide to Becoming an Authentic Thought Leader

Introduce your processes: If you’ve streamlined a particular process, share it. It could be the solution someone else is looking for.

Jump on trends and news: If there’s a hot topic or emerging trend, offer your unique perspective.

Share industry insights: Attended a webinar or podcast that offered valuable insights. Summarize the key takeaways and how they can be applied.

Share your successes: Write about strategies that have worked exceptionally well for you. Your audience will appreciate the proven advice. For example, I shared the process I used to help a former client rank for a keyword with over 2.2 million monthly searches.

Question outdated strategies: If you see a strategy that’s losing steam, suggest alternatives based on your experience and data.

5. Establish communication channels (How)

Once you know who your audience is and what they want to hear, the next step is figuring out how to reach them. Here’s how:

Choose the right platforms: You don’t need to have a presence on every social media platform. Pick two platforms where your audience hangs out and create content for that platform. For example, I’m active on LinkedIn and X because my target audience (SEOs, B2B SaaS, and marketers) is active on these platforms.

Repurpose content: Don’t limit yourself to just one type of content. Consider repurposing your content on Quora, Reddit, or even in webinars and podcasts. This increases your reach and reinforces your message.

Follow Your audience: Go where your audience goes. If they’re active on X, that’s where you should be posting. If they frequent industry webinars, consider becoming a guest on these webinars.

Daily vs. In-depth content: Balance is key. Use social media for daily tips and insights, and reserve your blog for more comprehensive guides and articles.

Network with influencers: Your audience is likely following other experts in the field. Engaging with these influencers puts your content in front of a like-minded audience. I try to spend 30 minutes to an hour daily engaging with content on X and LinkedIn. This is the best way to build a relationship so you’re not a complete stranger when you DM privately.

6. Think of thought leadership as part of your content marketing efforts

As with other content efforts, thought leadership doesn’t exist in a vacuum. It thrives when woven into a cohesive content marketing strategy. By aligning individual authority with your brand, you amplify the credibility of both.

Think of it as top-of-the-funnel content to:

  • Build awareness about your brand

  • Highlight the problems you solve

  • Demonstrate expertise by platforming experts within the company who deliver solutions

Consider the user journey. An individual enters at the top through a social media post, podcast, or blog post. Intrigued, they want to learn more about you and either search your name on Google or social media. If they like what they see, they might visit your website, and if the information fits their needs, they move from passive readers to active prospects in your sales pipeline.

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