Connect with us

MARKETING

Your Guide to Summer Web Traffic, Conversion & Lead Performance Across Industries [Data from 150,000+ Businesses]

Published

on

Your Guide to Summer Web Traffic, Conversion & Lead Performance Across Industries [Data from 150,000+ Businesses]

Last summer, as physical businesses began to reopen, analysts predicted one of the largest summer slumps we’d ever seen.

And, when analyzing over 130,000 businesses, we certainly saw dips in engagement and conversion that affected some industries more than others.

This year, we’ve seen a lot more of the economy open back up. But, unfortunately, businesses have still worried about which direction they’re going due to the rising costs of inflation and continued economic uncertainties. At this point, many business owners could be asking, “How do I stack up to others in my industry?”

To help you, we collected data from more than 150,000 businesses to see how web traffic, conversions, and inbound leads were trending up or down MoM and YoY in July.

Here’s what we learned:

Editor’s Note: These insights are based on data aggregated from 150,000+ HubSpot customers globally between July 2021 and July 2022. Note: Because the data is aggregated from HubSpot customers’ businesses, please keep in mind that the performance of individual businesses, including HubSpot’s, might differ based on their own markets, customer base, industry, geography, stage, and/or other factors.

Overall Outlook

While some businesses are seeing heavier dips in traffic MoM and YoY, they’re still increasing performance YoY when it comes to Inbound Leads and Web Conversions. This shows that while we might be seeing signs of online seasonality, business could still be increasing from 2021 when COVID-19 still played a major role in economic uncertainty.

 

Next, let’s dive into some more specific metrics.

Inbound Leads

Overall inbound leads were down 1.68% MoM, but up 14.04% YoY in July. So while companies might be seeing a bit of seasonality, they might not need to call it a summer slump just yet.

Noted in the chart below, three MoM and YoY increases worth noting were in Financial Activities (12.4% MoM and 23.22% YoY), Leisure and Hospitality (11.46% MoM and 20.41% YoY), and Education and Health Services (8.27% MoM and 9.26% YoY)

While Leisure and Hospitality’s growth is not too surprising given the opening of economies and the summer months, there seems to be a lot more interest in Financial Activities as well as Education and Health Services.

 

But where do these leads come from? Two common areas businesses gain conversions and contacts from are their website and email marketing strategies. So, let’s dive in and see how different industries compared in July.

Website Traffic and Conversion Rate Trends

Across industries, July web traffic was down 5.2% month over month (MOM) and 11.44% year over year (YOY). This trend was seen across all industries.

While it isn’t uncommon to see lower web traffic in the summer (a theme we saw last year), the 11.44% annual drop across all industries is quite interesting as more and more people are connected to the internet, have web-enabled mobile devices, and even have multiple social media accounts. Although this dip could be due to even more time outside of the house than in 2020 and 2021, we’ll have to continue watching these themes to gain more context.

While you don’t necessarily need to panic if your traffic is dipping this summer, you should still take steps to optimize the web content and URLs you have. Here’s a data-driven report on how web managers around the U.S. track and optimize site traffic.

The good news? Overall contact conversion rates were up 3.76% MOM and 8.89% YOY in July. While this is good news for those involved in web conversion optimization, you should still take this data with a grain of salt as conversion rates can go up when traffic dips down.

Two industries that did not see a monthly increase in contact conversion rates were:

  • Technology, Information, and Media: down 1.45% MOM
  • Trade, Transportation, and Utilities: down 2.49% MOM

These data points aren’t super shocking as these industries have been historically susceptible to summer slumps and economic uncertainty. If you’re a marketer in one of these spaces, it’s important to continue aiming for the highest traffic possible, while still taking dips during the summer with a grain of salt.

Email Engagement Data Trends

Although more and more marketers are leveraging email marketing each day, inbox clutter might be getting lighter for subscribers this summer.

In July, most industries sent 5.61% fewer emails than in the previous month. But, in the scheme of things, email seems like a more active channel with 19.26% more sends year over year.

Email Send Changes by Industry

Industry

MOM

YOY

Construction

5.89% increase

24.57% increase

Education and Health Services

4.27% decrease

7.25% increase

Financial Activities

0.11% increase

28.74% increase

Leisure and Hospitality

1.8% increase

12.87% increase

Manufacturing

9.25% decrease

21.69% increase

Other Services (except Public Administration)

5.69% decrease

11.9% increase

Professional and Business Services

13.59% decrease

14.48% increase

Technology, Information and Media

8.38% decrease

1.77% decrease

Trade, Transportation and Utilities

7.95% decrease

1.49% decrease

Along with the number of emails sent MoM, nearly all industries saw a MoM open rate decrease in July, Leisure and Hospitality (up 1.42% MoM), Manufacturing (up 2.6% MoM), and Professional and Business Services (up 1.51% MoM).

This data could demonstrate that businesses are increasingly investing in email, but are adapting to send fewer emails during summer when engagement could be lower.

If you’re noticing dips in summer engagement and aiming to create an email cadence that works for your brand, without encouraging unsubscribes, check out this guide.

For email data and best practices directly from email marketers, read this post with even more original HubSpot Research.

More Resources and Research

Want to learn even more about the latest marketing trends, themes, challenges, and opportunities? Check out our State of Marketing Report below, plus this post which offers you a few of the major highlights we found from more than 1000 marketers.

Source link

MARKETING

Salesforce winter 2023 release: The business executive’s guide

Published

on

Salesforce winter 2023 release: The business executive's guide

More than 150,000 companies are Salesforce customers. Salesforce’s share of the CRM market is about 25%. 

Few customers take advantage of the thrice-yearly release updates rolled out to every Salesforce user. I get it. Folks aren’t always paying attention to the releases because they’re focused on running their business, tending to the million things that come up each day. 

The full edition of this Winter’s ‘23 Release comes in at over 700 pages. The boiled-down, brass-tacks summary is still 32 pages.

Few business executives have the time and bandwidth to keep up with the ins and outs of these updates. Your admins and marketing operations people may slog through the whole doc but may not connect the dots between business initiatives and platform functionality. 

This series will connect those dots. I’ll summarize what you need to know about the latest release in five key categories: commerce, sales, service, marketing and loyalty programs.

I’ll cover the features that will help you make better decisions for your business and maximize how you use the platform. 

Based on features in this release, Salesforce is focused on:

  • Improving the base platform (adding ease that your hands-on admin and developer teams have requested for a long time).
  • Creating even more ways to connect with customers.
  • Offering more industry-tailored options that bring value to a business more quickly.

Robust support for subscription selling added to Commerce 

Adding a subscription pricing model benefits most businesses, whether you’re a fan belt manufacturer or an artisan dog food company.

Making it easier for your customer to buy your product is always a win-win, and this release makes implementing subscriptions more seamless from the backend with the Connect API tool. 

Connect API resources now support subscriptions and multiple product-selling models: 

  • One-time sales where products are sold for specific prices once. 
  • Term sales offer time-limited subscriptions. Products are sold and renewed for a specific amount of time, e.g. 12 months. 
  • Evergreen subscriptions offer products on a recurring basis until canceled.

Configuring charges for collecting local taxes in international jurisdictions was also enabled. 

Dig deeper: Salesforce unveils features to boost automation for marketing and sales


Get MarTech! Daily. Free. In your inbox.


Additions to sales enablement functionality

Overall, I’m loving the general focus on enablement through enhancements with dynamic forms, screen flows, and Slack integration. 

Teams can now build and launch enablement programs that drive to the most important KPIs for your business. You can now focus on specifics, like programs for a particular region or product, and offer incentives to drive business from them. 

And, dynamic form improvements mean end-users have more flexibility with fields and sections to display on page layouts. 

Sales teams can now better access, update, share records and get important notifications on their key accounts directly within Slack using a new integration. Sales can collaborate in account- and opportunity-focused Slack channels while accessing Salesforce data. 

And, you can make it easier for sales teams to work with colleagues throughout the enterprise in departments such as fulfillment, shipping, and finance. This is enabled using Slack and providing real-time access to data stored in Salesforce to everyone who needs it.

Next time, I’ll dive into the latest service, marketing, and loyalty programs features included in the Winter 2023 release.


Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.



About The Author

Joe Anzalone

Joe is Vice President, Salesforce Technology at Shift7 Digital. As a member of the Shift7 leadership team, Joe works to craft solutions and architectures that meet ambitious client goals using the power of the Salesforce platform, including product ownership for Shift7’s Industry GTM Accelerators. Joe brings more than 20 years of experience implementing Salesforce and other digital platforms including enterprise solutions and complex technology implementations. He sits on the Salesforce B2B Commerce product advisory board. Shift7 Digital is a Salesforce Ventures-backed agency, revolutionizing the digital experience for manufacturers, distributors, and their customers.

Source link

Continue Reading

DON'T MISS ANY IMPORTANT NEWS!
Subscribe To our Newsletter
We promise not to spam you. Unsubscribe at any time.
Invalid email address

Trending

en_USEnglish