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Marketing Funnel: Stages, Strategies, & How It Works

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Marketing Funnel: Stages, Strategies, & How It Works

While everyone has different marketing strategies, there is one thing that every marketing plan should have: the marketing funnel.

Understanding your marketing funnel is the key to identifying the best content and strategies for moving customers along in their journey.

In this post, I will break down everything you need to know about the marketing funnel, including what it represents for your business, why you need one, and how to use it to maximize your success.

Contents

What is the marketing funnel?

The marketing funnel represents a consumer’s journey from being unaware that you exist to becoming a customer. It’s often broken up into four different stages, but the number of stages and names of those stages vary depending on who you talk to. One of the most widely accepted sets of stages is as follows:

  • Awareness
  • Interest
  • Desire
  • Action

We’ll talk more about each of these phases later in this post.

marketing funnel - basic marketing funnel graphic.

The marketing funnel is shaped like a funnel because you naturally get drop-off along the way. Not everyone who becomes aware of your business, product, or service will complete the journey to becoming a customer. The idea is to maximize that number, of course.

🛑 Want to improve every stage of your marketing funnel? Download 130+ of the Best Online Marketing Tips for Generating More Traffic, Leads, & Sales and move more people from awareness to purchase.

Why is the marketing funnel important?

You need a marketing funnel because most people are not ready to buy right away. This has always been the case to varying degrees for different industries. But it’s more true than ever because consumers have so many options now and even more tools for researching and vetting.

Let’s go over why the marketing funnel helps to account for this buying behavior.

Guides your content strategy

Because customers have different intents at each of the stages in the buying journey, the content that will be most effective at influencing them at each of those stages will be different. With a marketing funnel, you can then create a content marketing funnel so that you’re equipped to move your leads through the journey.

marketing funnel - The full marketing funnel with examples.marketing funnel - The full marketing funnel with examples.

Increases conversions

A marketing funnel increases conversions because, without one, you’re asking people to make a massive leap from being aware of your brand to becoming paying customers without guidance. This rarely happens, so your conversion rates with this approach will be super low.

With a marketing funnel, you start with low-friction education. Each subsequent offer requires a little more commitment and buy-in than the last. Now, you’re increasing conversion rates at each stage, bringing more leads to the finish line.

marketing funnel - graphic showing the value of each marketing funnel stage.marketing funnel - graphic showing the value of each marketing funnel stage.

Identifies problem areas

As we just covered, a marketing funnel takes your one conversion action (becoming a customer) and breaks it into a series of smaller conversion steps. This way, you can establish benchmark conversion rates at each stage, which will allow you to monitor and adjust accordingly. For example, if you’re generating many good-quality leads but your demo conversion rate is lacking, you may want to revisit your bottom-funnel and sales enablement content.

What are the stages of the marketing funnel?

Now that you understand the marketing funnel and why it’s important, let’s review the different stages of the funnel and the best types of marketing strategies for each stage. Note that you can produce the same content formats at any stage of the funnel: blog posts, downloadable PDFs, website pages, ads, emails, and videos—what differs is the content topic.

Awareness stage

In the awareness stage of the marketing funnel (also called “top of funnel” or “TOF”), the consumer is aware of their pain points but not aware of your business. They may not even be aware of the product or service you offer. Your goal is to get them to understand the problem behind their symptoms, to learn that there are solutions, and to become aware that you exist.

What the consumer is doing: Searching online for information about their pain points. Their keyword intent is informational, so they’re searching things like “how to increase/decrease/improve X” and “why is X happening.”

Best strategies: Offer advice, be helpful, and educate people on the root problem in this content. Use blog posts, ebooks, PR, events, newsletters, guest blogging, social ads for guides, display ads, and more.

Example: My company, Hatch, is a text automation platform for contractors. But contractors in the awareness stage aren’t looking for or interested in this. They’re interested in their symptoms: leads not responding to their calls and sales representatives burning out. So, we have a blog post on reasons your leads aren’t responding.

marketing funnel - graphic highlighting the awareness stage of the marketing funnel.marketing funnel - graphic highlighting the awareness stage of the marketing funnel.

💡 Master the awareness stage with the free Definitive Guide to Brand Awareness: Top Strategies, Examples, & How to Measure Success.

Interest stage

In the interest stage of the marketing funnel, the customer is aware of the root problem behind their symptoms and that there are solutions to this problem—yours being one of them. Your goal is to get them interested in the solution you offer. This doesn’t necessarily mean your brand, just the type of solution.

What the consumer is doing: Searching for the best solutions to their problem. Their keyword intent is still informational, but the keywords are less about symptoms and more about solutions.

Best strategies: Provide education on the different solutions and offer content illustrating why yours is the best. Try free trials, product guides, explainer videos, buying guides, and search ads.

Example: Continuing with the Hatch example, the customer in this stage of the funnel is now aware that the problem behind the symptom of leads not responding is that they’re not reaching out fast enough. So, one of our middle-of-the-funnel pieces of content is this Speed to Lead Playbook. It’s got strategies for reaching out to leads faster, with automated texting (the solution Hatch provides) being one of those strategies.

marketing funnel - graphic highlighting the interest stage of the marketing funnel.marketing funnel - graphic highlighting the interest stage of the marketing funnel.

Desire stage

At the desire stage of the marketing funnel, the customer is aware of the problem and interested in your particular solution. Your goal is to convince them that your brand is the best provider of that solution.

What the consumer is doing: Evaluating your business, comparing it to competitors, asking friends about you, and reading reviews. Their keyword intent is commercial, which means they’re searching with terms like “reviews,” “compare,” “vs.,” “alternatives,” and “best.”

Best strategies: Show what makes you different from competitors. You can do this with one-pagers, comparison pages, case studies, testimonial pages, internal battle cards, and reviews. Also, focus on telling a compelling brand story that helps you to stand out.

Example: Still using our Hatch example, this post on Hatch vs. Podium examines how these two texting platforms differ and the types of businesses each one is best suited for.

marketing funnel - graphic highlighting the desire stage of the marketing funnel.marketing funnel - graphic highlighting the desire stage of the marketing funnel.

Action stage

In the action stage of the marketing funnel, the customer is now confident that you are the best solution for their problem. Your goal is to get them confident enough to buy now.

What the consumer is doing: Evaluating the specific offerings you provide, comparing packages, calculating prices, and doing final vetting. Their keyword intent is navigational (they’re returning to your site and review platforms) and transactional (they want to know how/where to buy from you).

Best strategies: Show why you are worth the price, why they should act now, and appeal to their emotions. Offer promotions, use compelling calls to action, and write persuasive copy that sells.

Example: The Hatch demo page or pricing page would be action-stage pieces of content.

marketing funnel - graphic highlighting the action stage of the marketing funnel.marketing funnel - graphic highlighting the action stage of the marketing funnel.

Maximize conversions with your marketing funnel

No matter what kind of business you have, it’s imperative that you understand what your marketing funnel looks like. Take the time to map yours out so you can increase conversion rates, create a better customer experience, and ultimately gain more customers. And if you identify problem areas, let us show you how we can help move prospects through each stage of your marketing funnel.

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Five Product Feed Fixes To Optimise Your Google Shopping Campaign

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Five Product Feed Fixes To Optimise Your Google Shopping Campaign

In the modern landscape of e-commerce, ensuring your products stand out against others is crucial. Millions of shoppers turn to Google Shopping on a daily basis. The ever-increasing competition within the market means the importance of a well optimised product feed is more important than ever. Despite that it’s an area that campaign managers often overlook. 

There are many techniques that can be used to optimise your product feed to elevate your listings and maximise performance in Google Shopping. Let’s dig into 5 quick wins you can implement today!

1. Optimising for Mobile

Mobile devices have become the primary method of search. The shift towards mobile makes it important to recognise that mobile-friendliness extends to every facet of a business’s online presence. That includes product feeds. A significant portion of your traffic is going to come from mobile searches. It’s essential to optimise your product feed with this in mind. 

The priority when it comes to optimising for mobile is ensuring your product titles are suitable and clear. Screen space on mobile is limited. Lengthy titles can get truncated, hiding important features, potentially leading to lost visibility and lower CTRs. Place essential details at the start of your product titles to ensure they are fully visible on mobile searches. 

Consider using condensed phrasing or abbreviations where necessary to show information both concisely and with clarity. By doing this, you can increase the effectiveness of your listings and enhance visibility within the Shopping results, which can lead to more traffic & more conversions for your business.

2. Fill In All Attributes

The listings for your products within the Google Shopping feed are made up of numerous different attributes that allow Google to get a better understanding of your products. These identifiers give Google information that helps to accurately match your products to relevant searches they should return for, as well as being able to compare products like for like with other competitors within the auctions. While there are over 65 different attribute slots that can be filled in, the most important attributes are made up of GTIN, MPN and Brand.

GTINs & MPNs provide a unique identification for each product which allows Google to know exactly what the product is you’ a’re selling. This increases your chances of the products appearing in features like “Similar Items” as well as the “Compare with other stores.” This is good for price competitiveness and provides users with a more personalised shopping experience.

1715932563 788 Five Product Feed Fixes To Optimise Your Google Shopping Campaign

Including brand names in your product listings also helps you to gain trust and credibility. With the increase in dupes and fake products, having the brand name can help users quickly identify products and can positively influence purchasing decisions. This also helps to return your products for users searching specifically for that brand, again increasing the potential click through rate.

Although these are the most important attributes to help unlock features to give you more real estate, higher credibility and enhance click through rate, it is important to fill in as many of the fields as possible. By providing Google with this enhanced level of product metadata, the search engine will be better able to match the product to relevant search queries, improving your visibility and click through rate with qualified traffic.

3. Use Your Search Terms

One of the most insightful features of Google Ads is search reports, which provides the exact search terms users are actively typing in. You can use this data to align your product feed with the language and preferences of your target audience. By delving into your search term reports, you can gain insights into the specific terms and phrases that potential customers use when they are looking for your products. These terms may differ from your standalone product titles. That makes this a huge opportunity to gain extra visibility within the search results.

Once you’ve identified the terms your audience uses, you can begin to incorporate them into the relevant feed attributes, including titles & descriptions. This will not only help to increase visibility but also convey relevance to the user, increasing the likelihood of clicks and conversions. 

A good example is Hayes Garden World who are selling a 5ft bench. When looked at objectively, the retailer would assume that this is a relevant title for this product. However, after doing some digging into the search terms, they would find that their users are more interested in how many people the bench seats, rather than the physical size. Adapting your product titles to reflect this will help boost consumer confidence ,as well as enable you to stand out from competitors.

1715932563 916 Five Product Feed Fixes To Optimise Your Google Shopping Campaign

4. Segment With Custom Labels

One of the most overlooked features of the Google Shopping Feed is the opportunity to customise and segment your products further than Google automatically allows, by using Custom Labels. These are manual categories you can fill in with whatever you like. They provide the ability to group together products in ways that aren’t covered by Google’s own attributes, allowing you greater flexibility in subdividing product groups based on what is important to your business. 

This could be done in many different ways: by margin, by value, by availability, by bestsellers etc. Once you’ve categorised your products, you can create separate campaigns for each Custom Label. You can tailor the bidding strategy, ad copy and messaging to resonate with the specific audience that each label is trying to target.

1715932563 996 Five Product Feed Fixes To Optimise Your Google Shopping Campaign

By employing this feature within the feed, you can hone in on focus areas. This will save you time on manual segmentation, as well as giving you additional insights and aligning your marketing strategy with your business goals. 

5. Feed Rules

1715932563 564 Five Product Feed Fixes To Optimise Your Google Shopping Campaign

Feed rules are a powerful tool to optimise your product feed quickly, without the need to have access to the raw feed. They give you the ability to manipulate and transform data within the feed, unlocking many new opportunities to enhance your product listings. 

There are many different ways that you can use feed rules. The main ones enable you to change required data – if there is some missing or incorrectly formatted – add additional data to incorporate more variables, and also clean up the feed by removing redundant or irrelevant information.

Practical ways to use this could include, for example, temporarily appending “Black Friday Sale” to titles in November. You can also use the “Extract” feature to pull specific data out of titles/descriptions to fill in other attributes e.g. Colour or Size. 

Feed rules empower you by enabling you to quickly change attributes in the feed to suit your needs. With the click of a button you can enhance your feed’s relevancy, visibility and the performance of your products to ultimately drive more traffic and conversions to your site. 

These are just a few of the ways that you can improve your Google Shopping performance through optimising your product feed, giving your campaigns the best potential within the auctions. By leveraging these tools, you are able to start filling in the gaps and giving Google as much information as possible whilst also giving you more flexibility in your marketing efforts.

Anna Simpson is the Head Of Paid Media at Cedarwood Digital – a performance marketing agency based in Manchester. 



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Google Ads Releases New Search Partner Insights & Controls Following Advertiser Concerns

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Google Ads Releases New Search Partner Insights & Controls Following Advertiser Concerns

One of Google Ad’s top benefits is its massive reach. Advertisers can easily reach billions of people across the greater web through Google search, Shopping, Maps, Gmail, YouTube, Discover, and more than 2 million different partner websites and apps. Google makes it easy for advertisers to reach all of these constantly updating placements across the web, too. Some of Google’s campaign types–such as Performance Max, App, and Smart campaigns–even automatically target all of these available placements to further simplify reaching this massive audience for advertisers.

However, seasoned advertisers know that not all placements are equally valuable. In fact, your brand’s ad next to the wrong content can upset your customers, damage your brand, and work against your goals. It’s crucial to monitor where your ads appear online to prevent these missteps, but for years, advertisers couldn’t view or control some of their ad placements on Google, specifically in their search partner network.

However, after some recent vocal concerns from brands, Google has responded and released a new tool for some advertisers to review their ad placements across the search partner network and exclude placements that may be inappropriate.

Contents

What is the Google Ads Search Partner network?

Believe it or not, Google isn’t the only search engine across the web! There are hundreds of smaller search engines and millions of websites with search bars–and many of them serve similar PPC ads within their search results. However, most of these smaller sites don’t build their own advertising platforms, such as Google Ads or Microsoft Advertising. Instead, they partner with Google (or Microsoft) to help advertisers connect with searches on their sites. These secondary search engines across the web make up the Search Partner network and collectively make up a decent share of search traffic for many industries.

🚨 Ready to learn how to maximize your campaign success across networks? Start with our free Google Ads Grader!

Google’s Search Network is comprised of two main components:

  • Google search sites, which include Google Search, Google Shopping, Google Images, and Google Maps.
  • Search Partner network includes YouTube search, smaller partner engines, and sites that host a search bar powered by Google. A surprising number of local and specialty websites are part of the Search Network–including some recognizable tertiary search engines like Ask.com.

google ads search partner network - example search partner network ad

In Google Ads, advertisers can easily view their search campaigns’ results and segment their performance between Google search and the Search Partner network. Within search campaigns, advertisers can easily opt out of the Search Network at any time within their campaigns’ settings.

google ads search partner network - screenshot of network settings in google ads platformgoogle ads search partner network - screenshot of network settings in google ads platform

However, Google’s Performance Max campaigns don’t offer that visibility or flexibility to advertisers. Google’s Performance Max (and other fully automated campaign types) dynamically places your ads across the entire Google network (Google search, search partners, display, YouTube, video, discover, and Gmail) to dynamically use AI to maximize your campaign’s results.

The problems with Google’s Search Partner Network

Google’s Search Partner network’s additional reach is generally positive for advertisers–but that reach comes at additional costs and concerns. Even if most search partners on the network are from reputable, high-quality sites, the vast internet unfortunately hosts many low-quality sites and bad agents.

Google has never previously shared a list or directory of its ever-changing search partners. And unlike placements across the Google Display Network, advertisers haven’t been able to review where their ads appeared on the Search Network. Search advertisers had the choice to buy ads on the entire Search Partner network–or opt out entirely. Advertisers using Performance Max campaigns were automatically included across the entire Google network, including Search Partners.

Over the years, advertisers have become increasingly worried and vocal about the kinds of content their ads appeared alongside, and many advertisers have serious concerns about their brand image across the web.

Recently, Adalytics published a study revealing some concerning placements across the search partner network and discovered that several large companies, agencies, and government agencies were allegedly paying to show ads across some very questionable sites. Some of the examples from their study include pornographic content, pirated content, and sites that may be subject to international sanctions.

Google largely refuted the claims from Adalytics and assured advertisers that ad revenue wasn’t being shared with sanctioned entities. They further asserted that Adalytics claims were exaggerated and that such sites “represent a minuscule amount of [Google’s] Search Partner network.”

Shortly afterward, Google announced it would temporarily allow advertisers to opt out of the Search Partner network in Performance Max and App campaigns until March 1. Advertisers would have to contact Google directly to opt out of Search Partners in these campaigns.

Google’s new Performance Max campaign placement report

Addressing advertiser’s growing concerns, Google announced that it would begin to share more insights into where advertisers’ ads appeared across the web, including on the Search Partner network. Starting on March 4, advertisers can review how frequently their ads appeared across individual placements within their Performance Max and App campaigns.

The report is now available to all advertisers with active Performance Max and App campaigns. However, the reporting is slightly hidden from how advertisers generally review their search queries or other ad placements. Instead, advertisers can find these two new reports within the “report editor” section of the Google Ads dashboard.

google ads search partner network - performance maxgoogle ads search partner network - performance max

The new Performance Max campaign placement report shows where and how often your Performance Max ads appeared on different placements from the web. Unfortunately, the report only shows the ad impressions from your Performance Max campaigns–other performance metrics, such as clicks, costs, and conversions, are unavailable.

google ads search partner performance max placement report screenshotgoogle ads search partner performance max placement report screenshot

This reporting is only available for Performance Max and App campaigns. Traditional search and shopping campaigns still do not have any reporting available for individual placements across the search partner network.

🛠️ Set your Google Ads campaigns up for success with our free guide to the perfect Google Ads account structure!

How to opt out of Google search partner placements

Starting in March, Google will also allow advertisers to exclude individual Search Partner placements from showing ads for any campaigns in their account, including Performance Max. The placement exclusion can only be added at the account level–unlike many other placement exclusions, which are available at the campaign or ad group level.

To exclude a placement from showing your ads, you will need to create a placement exclusion list and apply it to your account. The Placement exclusion lists are kept under the “Tools and Settings” menu in Google Ads, under the “Shared Library.”

google ads search partner network - placement exclusion lists in shared library screenshotgoogle ads search partner network - placement exclusion lists in shared library screenshot

Once you create a new exclusion list, it will automatically be added to all of your campaigns in that account. New placement exclusions may take up to 12 hours to go into effect.

Take control over where your brand shows online

Google’s newest placement reports and exclusion options are designed to give advertisers more visibility into where their ads appear across the web and more control over their brand online. How much you decide to use these controls is up to you, but it’s always a best practice to review your placements and add new exclusions regularly.

Want more like this? How to Use Google’s New Brand Restrictions to Gain Back Control of Your Spend



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5 Campaign Red Flags And Why They Matter

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5 Campaign Red Flags And Why They Matter

As PPC experts, we rarely have the luxury of harnessing 100% of our efforts and energy into a single account. When we do, it’s usually substantial, with multiple markets, products, and budgets to consider.

With a plethora of metrics to learn and utilize, optimizing our campaigns can feel overwhelming. Over the years, I’ve narrowed the optimization tasks down to focus on five key metrics and red flags. This will allow you to execute fast and effective boosts to campaign performance and efficiencies.

Here are 5 red flags to look out for on your PPC campaigns and, crucially, how to fix them.

1. A Weak Clickthrough Rate

We all know the importance of CTR (click-through rate) as a metric. It serves as a strong indicator of relevance between our keywords, our ads, and the user’s search terms. While the go-to benchmark used to be 2-3%, the introduction of automated bidding strategies and RSAs has moved this closer to 5-6% in most industries.

A CTR below this level raises considerable red flags. Not only does it indicate weak ad group relevancy, but it’s inefficient; the ‘Expected CTR’ of your ad has an effect on your ad rank, and bid, and will see you falling short at auction time. 

Here are two simple, yet effective, fixes for a weak CTR:

Take your Assets Reports – a breakdown of the effectiveness of each headline and description – and start by swapping those ranked ‘Poor’ or ‘Average’ to new alternatives on your ads. 

The second simple step is to review your ad groups. Over time, your ad groups and your keyword list are both likely to have expanded. Are there any opportunities to separate top-performing keywords from the rest? Do your keywords fit one neat theme, or are multiple themes creeping in? If so, separate them and tailor each ad’s copy to the new themes.

2. Missing or incomplete campaign settings

Back to basics. As someone who has audited 100s of accounts, time and time again I see the same handful of issues. By now, we’re all surely aware of the sneaky default location setting of ‘People interested in your targeted locations’ over ‘People in your targeted locations’. (If not, double-check your campaigns to ensure they’re serving where your target audience is!). There are, however, a few more settings worth checking on, and language settings are one of these. 

On Google, language targeting matches queries “where the keywords match and Google believe that the user understands at least one targeted language”. On Microsoft Ads, the language campaign setting “determines the language that you will use when you write your ads and should be the language of your customers”.

Whether or not your brand has a global reach, your ad copy within each campaign is unlikely to be in all languages (often the default setting). When serving an international audience, best practice is to create unique campaigns and ad copy native to the respective local languages. Regional nuance is critical too. 

Check your Campaign Settings to ensure that the language of your ad copy matches the audience(s) you’re asking your PPC platform to reach.

3. A lack of exclusions

If you’re running your accounts at peak efficiency, you should have plenty of exclusions in place. With the push towards upgrading your keywords to broad match, performance max black boxes, and a substantial rise in automation techniques, we PPC heroes need to be more on top of exclusions than previously. 

Whether you’re running search, performance max, video, or display campaigns, exclusions are likely to apply to your campaigns. 

Such exclusions include:

  • Negative keywords
  • Audience exclusions
  • Content suitability, placement, or topic exclusions
  • Brand exclusion lists
  • Location or country-level exclusions.

If you don’t currently have exclusions applied to your campaigns, that could mean inefficient campaigns: targeting the wrong keywords, showing ads to current customer lists, on irrelevant or harmful content, on competitor content, or even in the wrong country entirely!

As a simple first step, begin by applying negative keywords to your account, campaigns, and/or ad groups and review your basic audience targeting options. If you can exclude current customers, reduce your demographic targeting from 18-65+, and double-check your campaign targeting and exclusion settings, that’s a great start.

4. Sub-par quality scores

One of the easiest ways to create inefficiencies is by failing to monitor quality scores. According to Google Ads, quality score is “a diagnostic tool meant to give you a sense of how well your ad quality compares to other advertisers”. This score is from 1-10, (1 being poor, 10 being excellent), is available at the keyword level, and is a product of the following three factors ranked from “below average” to “average” and “above average”.

  • Expected CTR: Based on historical data, how likely is it that your ad will be clicked?
  • Ad rank: How closely does your ad match the user’s search query and the intent behind it?
  • Landing page experience: How useful is your landing page? Does it answer or support the user’s search query?

Luckily for those of us who struggle with math, the platforms calculate these for us based on the last 90 days of auction insights. In a perfect world, we’d aim for a quality score of 10 – although that may not always be possible. However, 7 or above is indicative of a ‘good’ quality score, with 3 or below being poor.

As with other items mentioned in this list, weak quality scores contribute to inefficient campaigns. To address this, work on optimizing each of the above three factors, starting with any that are ranked “below average”. Remember: the ultimate goal is to ensure that your keywords, ad copy, and landing pages are consistent in content.

5. No conversion data

And finally, one of the biggest red flags is a lack of conversion data. Generating zero conversions is one thing – and may be a red flag, but having no conversion data at all is concerning.

Today, PPC platforms are much stronger – particularly on brand-new accounts – on encouraging conversion setups before creating or publishing a campaign. However, there are plenty of legacy accounts with old, incomplete, or out-of-date conversion tracking, likely leading to millions of dollars in wasted spend annually. If you’ve been putting off the dreaded conversion tracking setup process, don’t delay further. 

The final tip here is to ensure your conversion tracking is up to today’s standards. While conversion tracking for the end-goal of your campaigns is undeniably important, you’ll also want to track ‘lighter’ conversion events to give your PPC platform all the signals it needs to generate conversions – particularly when using smart bidding strategies. 

If you’re using Maximize Conversions, Target CPA, Target ROAS, or Maximize Conversion Value smart bidding strategies and you have multiple conversion methods tracked (such as app downloads, phone calls, lead form fills, and product page views), ensure that each conversion is set up as a ‘Primary’ or ‘Secondary’ conversion goal respective to how important it is. Multiple primary conversion goals will make it difficult to optimize your campaigns.

Summary 

Whether you’re brand new to PPC or have decades of experience, frequent platform changes often mean adapting what you thought you already knew! The five tips above should give you a great starting point for optimizing, improving, and boosting the efficiency and effectiveness of your accounts. Good luck!



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