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25 Surefire Signs You’re Dealing With A Client From Hell

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25 Surefire Signs You’re Dealing With A Client From Hell


We’ve all heard the stories… and sadly, most of us have lived one or two of them, as well.

They range from high maintenance and unreasonable to demanding, insulting, and just plain rude.

They’re the clients from hell.

I have my own client from hell story or two – okay, more than two.

Getting out of these situations can be a nightmare.

So how do you avoid getting into them in the first place?

Don’t ignore the red flags!

Check out these 25 major warning signs that you might be dealing with a client from hell.

1. They Insult You

“Are you sure you know what you’re doing?” is an early warning sign that your expertise won’t be respected.

And that’s if you’re dealing with a client from hell who has a little bit of self-control.

The worst of the worst won’t hold back when it comes to using colorful language.

2. They Email You On The Weekend & Expect A Response

Some clients use the weekends to get ahead on projects.

While it’s okay to send emails during this timeframe (using a scheduling tool like Boomerang is better), it’s not alright for them to expect an immediate response.

Head off this potential issue by discussing “office hours” with each client.

These are specific times they can expect a response (e.g.: 9am-5pm, Monday-Friday), as well as your average response time for emails (e.g.: 24-48 hours during the week).

3. They Text You & Expect An Immediate Response

Be wary of the client who’s always trying to text you.

Besides the fact that it’s annoying and bleeds into your out-of-office time, it’s always easier to manage responses (and items in need of follow-up) contained within an email inbox.

Avoid this potential issue by stipulating methods and frequency of communication within your contract.

For example: “With your current plan, you can schedule one included strategy meeting with me per month and unlimited access via email. Any additional meetings will be billed at a rate of $xx/hour.”

4. They Give Zero Direction & Have Endless Revisions

Although it may be your job to develop ideas, that doesn’t mean that your client doesn’t have to chime in regarding some sort of template or framework for the final deliverable they’re looking for.

If they insist that you move forward regardless, you’re looking at endless revisions – perhaps not covered by the scope of work initially quoted.

Head off this potential issue with some sort of intake process that includes questions designed to get this information from your client.

Before starting on any new project, define the total number of revisions included in your rate in the contract.

If you still think that you may be in the process of signing a client from hell, make sure to get payment upfront.

You don’t want them stiffing you if they’re still unhappy when the project is completed.

5. They Send Passive Aggressive Emails

Elements of a conversation sometimes get lost in written communications.

You might think that a client is giving you lip, but it could also just be the way they come across over email.

But, if you’re getting more “Please advise” messages than “Great work!” it might be a sign that you’re dealing with a client from hell.

If you detect what you think is passive-aggressiveness on email, don’t wait – get on the phone and sort it out.

If you can’t come to a conclusion over this new medium, it might make sense to part ways.

6. They Have Issues Signing A Contract

Is there a bigger red flag than this?

If they won’t sign a simple contract agreeing to the scope of work and can’t give any specific reasons as to why you’re better off ditching this prospect before they become a bona fide client from hell.

7. They Consistently Pay Late

Even the clients who are the easiest to get along with can become a client from hell when they fail to show you the respect that you deserve.

If you’re dealing with someone who fails to pay on time, it will stress you out and take your focus away from more important things.

Avoid this potential issue by getting payment upfront, whenever possible.

Clearly define payment terms in your contract, alongside a late fee, so that there’s no question as to when your client has agreed to pay you.

8. They Want You To Use (A Bunch Of) Their Tools

Sometimes, working with a new client means an onboarding process that includes being invited to a new project management platform and accounts where you can glean the data that you need to complete the job they hired you for.

Acquiescing to using a few new client tools is to be expected, but being required to learn a bunch of new systems can be extremely time-consuming and hard on your focus.

Head off this potential issue with a great discovery process.

Add this question to your prospecting, “If we were to work together, are there any specific tools I would need to become familiar with and use on a regular basis?”

Based on the client’s answer, you can either build in the cost of getting to know/using these tools – or disqualify them as being a potential headache to deal with.

9. They Have You On A Minute-By-Minute Schedule

…and they want you to report back to them in kind.

These clients from hell will make working with them so annoying that their overbearing nature will inevitably get in the way of getting any work done!

Head off this potential issue by charging a project rate instead of an hourly rate.

Being able to budget for the whole deliverable (as opposed to being worried about variability) will put potential clients from hell at ease – giving you room to breathe and do your job.

10. They Say You Charge Too Much

Maybe you do charge too much, as far as their budget is concerned.

Regardless, someone who puts you down and doesn’t think you’re worth all the hard work you’ve put into developing your skills isn’t someone you’re going to want to have to deal with on a regular basis.

Avoid this potential issue by making your rates (or ranges/minimums) publicly known on your website.

This will deter the clients who don’t have the budget to work with you while advancing the sale with those to whom your rates are not an issue.

11. They Act Like They’re Doing You A Favor By Giving You Crappy Work At Ridiculously Low Prices

Does it even really need to be said?

Avoid this type of client from hell.

Head off this potential issue by staying away from content mills and freelancer platforms like Upwork.

12. They Threaten Your Reputation

Despite your best efforts, there will be situations where a client absolutely hates a deliverable and decides that, instead of giving you the opportunity to make it better, they’d rather publicly smear you.

Set the record straight if a client decides to publicly shame you.

Publish your own account of what happened with simple facts – let readers come to their own conclusions.

That said, you can get into trouble if you initiate any public shaming, so be prepared to drop it if your client keeps their negativity confined to within your private conversations.

13. They Act Weird When You Talk Money Details

If you’re getting a sense that a prospect has issues with your pricing but they’re not coming out and saying it – try directly addressing it.

If you’re still sensing some weirdness, but want to give working with them a try, make sure to charge upfront.

14. They Can’t Answer Simple Questions About Their Business

Even the most pleasant people become clients from hell when they can’t articulate the information you need to know to do your job.

If you’re dealing with someone who has a lot of ideas but doesn’t have the focus to execute any one of them well, it’s a red flag you need to consider.

15. They Don’t Have Time For Small Talk

The best clients start every call with a little idle chit-chat.

This is what separates an awesome client from a client from hell.

If they can’t connect on a human-to-human basis and instead dive straight into business, it’s going to be a tough work environment.

16. They Have Impossible Demands/Requests

“I want to create the next Google” is probably not something that they can achieve based on working with you alone.

That’s not to say that you’re not awesome, just that they have extremely unrealistic expectations.

You might be able to bill them for a few months, but when they realize they won’t ever get what they really want and think that you’ve misled them, the fallout will be more stressful than the pay could ever be worth.

To avoid this potential issue, talk about key performance indicators (KPIs) and goals before work begins.

17. They Don’t Listen To Your Expertise, Then Blame You When Things Go Wrong

So many clients from hell can be described as those that take your deliverable and gut it of all the things you implemented for the direct purpose of achieving their goal.

Your work, now an unrecognizable mess, is no longer optimized for its initial purpose.

Even though it’s not your fault, a client from hell will blame it all on you when things go wrong.

And that should be the last project you complete for them.

18. They Expect Immediate Results From A Long-Term Campaign

Some clients may think it’s “BS” to have to wait for SEO results and may quiz you on progress every day. I mean how long does SEO take?

Head off this potential issue by educating your client as to typical results and when clients can expect to see them.

If there are still issues, you might have to have the “I think we may not be a fit” conversation.

19. They Expect You To Always Be On-Call

Besides immediate responses, they also expect immediate deliverables.

Avoid this potential issue by defining turnaround and rush fees for any accepted projects in need of a turnaround in a shorter time frame.

Stress the importance of your prerogative to reject work within a short turnaround time, especially if it would bleed into your personal life.

Establishing boundaries is important for achieving an ideal work-life balance.

20. They Need You To Be Their Tech Support In Addition To The Job They Actually Hired You For

This is especially relevant when you provide digital marketing services but your client has no idea how it all works.

Head off this potential problem by defining the cost of providing tech support/exceedingly in-depth explanations as to what you’re doing, or ask questions to suss out a potential technophobe client from hell during the discovery process.

21. They Take Credit For Something You Did, To Someone Else At Their Company

Not unlike a corporate job, this type of client from hell can really take the wind out of your sails.

If you’re not interested in credit, this may not be a problem.

Regardless, dealing with a liar can bleed over to include other troublesome client-from-hell warning signs.

22. Unscheduled Calls & Constant Meetings

All clients are different and some may require weekly meetings to stay on top of things.

If that’s defined in your contract and you’ve accounted for it in your pricing, there are no issues.

A client from hell is someone who’s especially needy and hasn’t given you the opportunity to account for all this extra hand-holding in your contract.

If they’re constantly calling you and require additional meetings on top of what’s stipulated in your contract, you’ll want to cut your losses sooner rather than later.

23. They Make You Feel Like You’re In Competition With Other Freelancers/Vendors

If a client is unhappy with the work you create, their feedback should make that obvious.

If they’re unhappy enough to threaten to outsource your role to someone else – let them.

You don’t need someone acting like you’re no good but stringing you along, anyway.

24. They Ask You To Compromise Your Ethics

With increasing privacy/security standards like that of GDPR, it’s more important now than ever to be compliant with the work you’re doing for clients.

If you inform a client that a specific action clearly goes against your ethics, but they ask you to complete it anyway, you’d better get out before you’re implicated in their bad behavior.

25. Their Edits Take Your Work From Great To Tacky

Even if they don’t blame you for what their Frankenstein edits have done to your deliverable, it’s hard to be proud of something that you’ve created if it doesn’t achieve the potential you knew it was capable of.

If a client constantly puts you in a position where your work is transformed into something tacky, you’re better off spending your time looking for someone who appreciates you as you are.

Final Thoughts

Unfortunately, as much as we try to avoid dealing with such horrific clients, you may need to fire a client.

When this time comes, be direct and try to maintain cordial relations.

Use this as a learning opportunity and focus on attracting more of the type of clients that grow your business.

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Google Business Profile Optimization For The Financial Vertical

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Google Business Profile Optimization For The Financial Vertical

The financial vertical is a dynamic, challenging, and highly regulated space.

As such, for businesses in this vertical, optimizing local search presence and, specifically, Google Business Profile listings requires a greater level of sensitivity and specialization than industries like retail or restaurant.

The inherent challenges stem from a host of considerations, such as internal branding guidelines, accessibility considerations, regulatory measures, and governance considerations among lines of business within the financial organization, among others.

This means that local listings in this vertical are not “one size fits all” but rather vary based on function and fall into one of several listing types, including branches, loan officers, financial advisors, and ATMS (which may be inclusive of walk-up ATMs, drive-through ATMs, and “smart ATMs”).

Each of these types of listings requires a unique set of hours, categories, hyper-local content, attributes, and a unique overall optimization strategy.

The goal of this article is to dive deeper into why having a unique optimization strategy matters for businesses in the financial vertical and share financial brand-specific best practices for listing optimization strategy.

Financial Brand Listing Type Considerations

One reason listing optimization is so nuanced in the financial vertical is that, in addition to all the listing features that vary by business function as mentioned above, Google also has essentially different classifications (or types) of listings by definition – each with its own set of guidelines (read “rules”) that apply according to a listing scenario.

This includes the distinction between a listing for an organization (e.g., for a bank branch) vs. that of an individual practitioner (used to represent a loan officer that may or may not sit at the branch, which has a separate listing).

Somewhere between those two main divisions, there may be a need for a department listing (e.g., for consumer banking vs. mortgages).

Again, each listing classification has rules and criteria around how (and how many) listings can be established for a given address and how they are represented.

Disregarding Google’s guidelines here carries the risk of disabled listings or even account-level penalties.

While that outcome is relatively rare, those risks are ill-advised and theoretically catastrophic to revenue and reputation in such a tightly regulated and competitive industry.

Editor’s note: If you have 10+ locations, you can request bulk verification.

Google Business Profile Category Selection

Category selection in Google Business Profile (GBP) is one of the most influential, and thus important, activities involved in creating and optimizing listings – in the context of ranking, visibility, and traffic attributable to the listing.

Keep in mind you can’t “keyword optimize” a GBP listing (unless you choose to violate Business Title guidelines), and this is by design on Google’s part.

Because of this, the primary and secondary categories that you select are collectively one of the strongest cues that you can send to Google around who should see your listing in the local search engine results pages (SERPs), and for what queries (think relevancy).

Suffice it to say this is a case where quality and specificity are more important than quantity.

This is, in part, because Google only allows for one primary category to be selected – but also because of the practice of spamming the secondary category field with as many entries as Google will allow (especially with categories that are only tangentially relevant for the listing) can have consequences that are both unintuitive and unintended.

The point is too many categories can (and often do) muddy the signal for Google’s algorithm regarding surfacing listings for appropriate queries and audiences.

This can lead to poor alignment with users’ needs and experiences and drive the wrong traffic.

It can also cause confusion for the algorithm around relevancy, resulting in the listing being suppressed or ranking poorly, thus driving less traffic.

Governance Vs. Cannibalization

Just as we already discussed the distinction between the choice of classification types and the practice of targeting categories appropriately according to the business functions and objectives represented by a given listing, these considerations play together to help frame a strategy around governance within the context of the organic local search channel.

The idea here is to create separation between lines of business (LOBs) to prevent internal competition over rankings and visibility for search terms that are misaligned for one or more LOB, such that they inappropriately cannibalize each other.

In simpler terms, users searching for a financial advisor or loan officer should not be served a listing for a consumer bank branch, and vice versa.

This creates a poor user experience that will ultimately result in frustrated users, complaints, and potential loss of revenue.

The Importance Of Category Selection

To illustrate this, see the example below.

A large investment bank might have the following recommended categories for Branches and Advisors, respectively (an asterisk refers to the primary category):

Branch Categories

  • *Investment Service.
  • Investment Company.
  • Financial Institution.

Advisor Categories

  • *Financial Consultant.
  • Financial Planner.
  • Financial Broker.

Notice the Branch categories signal relevance for the institution as a whole, whereas the Advisor categories align with Advisors (i.e., individual practitioners.) Obviously, these listings serve separate but complementary functions.

When optimized strategically, their visibility will align with the needs of users seeking out information about those functions accordingly.

Category selection is not the only factor involved in crafting a proper governance strategy, albeit an important one.

That said, all the other available data fields and content within the listings should be similarly planned and optimized in alignment with appropriate governance considerations, in addition to the overall relevancy and content strategy as applicable for the associated LOBs.

Specialized Financial Brand Listing Attributes

GBP attributes are data points about a listing that help communicate details about the business being represented.

They vary by primary category and are a great opportunity to serve users’ needs while boosting performance by differentiating against the competition, and feeding Google’s algorithm more relevant information about a given listing.

This is often referred to as the “listing completeness” aspect of Google’s local algorithm, which translates to “the more information Google has about a listing, the more precisely it can provide that listing to users according to the localized queries they use.”

The following is a list of attributes that are helpful for the financial vertical:

  • Online Appointments.
  • Black-Owned.
  • Family-Led.
  • Veteran-Led.
  • Women-Led.
  • Appointment Links.
  • Wheelchair Accessible Elevator.
  • Wheelchair Accessible Entrance.
  • Wheelchair Accessible Parking Lot.

The following chart helps to illustrate which attributes are best suited for listing based on listing/LOB/ORG type:

Image from Rio SEO, December 2022

Managing Hours Of Operation

This is an important and often overlooked aspect of listings management in the financial space and in general.

Hours of operation, first and foremost, should be present in the listings, not left out. While providing hours is not mandatory, not doing so will impact user experience and visibility.

Like most of the previous items, hours for a bank branch (e.g., 10 am to 5 pm) will be different than those of the drive-through ATM (open 24 hours), and that of a mortgage loan officer and financial advisor that both have offices at the same address.

Each of these services and LOBs can best be represented by separate listings, each with its own hours of operation.

Leaving these details out, or using the same set of operating hours across all of these LOBs and listing types, sets users up for frustration and prevents Google from properly serving and messaging users around a given location’s availability (such as “open now,” “closing soon,” or “closed,” as applicable.)

All of this leads to either missed opportunities when hours are omitted, allowing a competitor (that Google knows is open) to rank higher in the SERPs, or frustrated customers that arrive at an investment banking office expecting to make a consumer deposit or use an ATM.

Appointment URL With Local Attribution Tracking

This is especially relevant for individual practitioner listings such as financial advisors, mortgage loan officers, and insurance agents.

Appointment URLs allow brands to publish a link where clients can book appointments with the individual whose listing the user finds and interacts within search.

This is a low-hanging fruit tactic that can make an immediate and significant impact on lead generation and revenue.

Taking this another step, these links can be tagged with UTM parameters (for brands using Google Analytics and similarly tagged for other analytic platforms) to track conversion events, leads, and revenue associated with this listing feature.

Editorial note: Here is an example of a link with UTM parameters: https://www.domain.com/?utm_source=source&utm_medium=medium&utm_campaign=campaign

 

Financial vertical appointment booking exampleImage from Google, December 2022

Leveraging Services

Services can be added to a listing to let potential customers know what services are available at a given location.

add-services-google-business-profileScreenshot from Google, January 2023

Services in GBP are subject to availability by primary category, another reason category selection is so important, as discussed above.

Specifically, once services are added to a listing, they will be prominently displayed on the listing within the mobile SERPs under the “Services” tab of the listing.

financial-brand-services-google-business-profile-mobileScreenshot from Google, January 2023

This not only feeds more data completeness, which benefits both mobile and desktop performance, and increases engagement in the mobile SERPs (click to website, call, driving directions) which are bottom-funnel key performance indicators (KPIs) that drive revenue.

Google Posts

Google Posts represent a content marketing opportunity that is valuable on multiple levels.

An organization can post relevant, evergreen content that is strategically optimized for key localized phrases, services, and product offerings.

While there is no clear evidence or admission by Google that relevant content will have a direct impact on rankings overall for that listing, what we can say for certain from observation is that listings with well-optimized posts do present in the local SERPs landscape for keyword queries that align with that content.

This happens in the form of “related to your search” snippets and has been widely observed since 2019.

This has a few different implications, reinforcing the benefits of leveraging Google Posts in your local search strategy.

First, given that Post snippets are triggered, it is fair to infer that if a given listing did not have the relevant post, that listing may not have surfaced at all in the SERPs. Thus, we can infer a benefit around visibility, which leads to more traffic.

Second, it is well-documented that featured snippets are associated with boosts in click-through rate (CTR), which amplifies the traffic increases that result from the increased visibility alone.

Additional Post Benefits

Beyond these two very obvious benefits of Google Posts, they also provide many benefits around messaging potential visitors and clients with relevant information about the location, including products, services, promotions, events, limited-time offers, and potentially many others.

Use cases for this can include consumer banks that feature free checking or direct deposit or financial advisors that offer a free 60-minute initial consultation.

Taking the time to publish posts that highlight these differentiators could have a measurable impact on traffic, CTR, and revenue.

Another great aspect of Google Posts is that, for a while, they were designed to be visible according to specific date ranges – and, at one time, would “expire” or fall out of the SERPs once the time period passed.

Certain post types will surface long after the expiration date of the post if there is a relevancy match between the user’s query and the content.

Concluding Thoughts

To summarize, the financial vertical requires a highly specialized, precise GBP optimization strategy, which is well-vetted for the needs of users, LOBs, and regulatory compliance.

Considerations like primary and secondary categories, hours, attributes, services, and content (in the form of Google Posts) all play a critical role in defining that overall strategy, including setting up and maintaining crucial governance boundaries between complementary LOBs.

Undertaking all these available listing features holistically and strategically allows financial institutions and practitioners to maximize visibility, engagement, traffic, revenue, and overall performance from local search while minimizing cannibalism, complaints, and poor user experience.

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Featured Image: Andrey_Popov/Shutterstock



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11 Disadvantages Of ChatGPT Content

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11 Disadvantages Of ChatGPT Content

ChatGPT produces content that is comprehensive and plausibly accurate.

But researchers, artists, and professors warn of shortcomings to be aware of which degrade the quality of the content.

In this article, we’ll look at 11 disadvantages of ChatGPT content. Let’s dive in.

1. Phrase Usage Makes It Detectable As Non-Human

Researchers studying how to detect machine-generated content have discovered patterns that make it sound unnatural.

One of these quirks is how AI struggles with idioms.

An idiom is a phrase or saying with a figurative meaning attached to it, for example, “every cloud has a silver lining.” 

A lack of idioms within a piece of content can be a signal that the content is machine-generated – and this can be part of a detection algorithm.

This is what the 2022 research paper Adversarial Robustness of Neural-Statistical Features in Detection of Generative Transformers says about this quirk in machine-generated content:

“Complex phrasal features are based on the frequency of specific words and phrases within the analyzed text that occur more frequently in human text.

…Of these complex phrasal features, idiom features retain the most predictive power in detection of current generative models.”

This inability to use idioms contributes to making ChatGPT output sound and read unnaturally.

2. ChatGPT Lacks Ability For Expression

An artist commented on how the output of ChatGPT mimics what art is, but lacks the actual qualities of artistic expression.

Expression is the act of communicating thoughts or feelings.

ChatGPT output doesn’t contain expressions, only words.

It cannot produce content that touches people emotionally on the same level as a human can – because it has no actual thoughts or feelings.

Musical artist Nick Cave, in an article posted to his Red Hand Files newsletter, commented on a ChatGPT lyric that was sent to him, which was created in the style of Nick Cave.

He wrote:

“What makes a great song great is not its close resemblance to a recognizable work.

…it is the breathless confrontation with one’s vulnerability, one’s perilousness, one’s smallness, pitted against a sense of sudden shocking discovery; it is the redemptive artistic act that stirs the heart of the listener, where the listener recognizes in the inner workings of the song their own blood, their own struggle, their own suffering.”

Cave called the ChatGPT lyrics a mockery.

This is the ChatGPT lyric that resembles a Nick Cave lyric:

“I’ve got the blood of angels, on my hands
I’ve got the fire of hell, in my eyes
I’m the king of the abyss, I’m the ruler of the dark
I’m the one that they fear, in the shadows they hark”

And this is an actual Nick Cave lyric (Brother, My Cup Is Empty):

“Well I’ve been sliding down on rainbows
I’ve been swinging from the stars
Now this wretch in beggar’s clothing
Bangs his cup across the bars
Look, this cup of mine is empty!
Seems I’ve misplaced my desires
Seems I’m sweeping up the ashes
Of all my former fires”

It’s easy to see that the machine-generated lyric resembles the artist’s lyric, but it doesn’t really communicate anything.

Nick Cave’s lyrics tell a story that resonates with the pathos, desire, shame, and willful deception of the person speaking in the song. It expresses thoughts and feelings.

It’s easy to see why Nick Cave calls it a mockery.

3. ChatGPT Does Not Produce Insights

An article published in The Insider quoted an academic who noted that academic essays generated by ChatGPT lack insights about the topic.

ChatGPT summarizes the topic but does not offer a unique insight into the topic.

Humans create through knowledge, but also through their personal experience and subjective perceptions.

Professor Christopher Bartel of Appalachian State University is quoted by The Insider as saying that, while a ChatGPT essay may exhibit high grammar qualities and sophisticated ideas, it still lacked insight.

Bartel said:

“They are really fluffy. There’s no context, there’s no depth or insight.”

Insight is the hallmark of a well-done essay and it’s something that ChatGPT is not particularly good at.

This lack of insight is something to keep in mind when evaluating machine-generated content.

4. ChatGPT Is Too Wordy

A research paper published in January 2023 discovered patterns in ChatGPT content that makes it less suitable for critical applications.

The paper is titled, How Close is ChatGPT to Human Experts? Comparison Corpus, Evaluation, and Detection.

The research showed that humans preferred answers from ChatGPT in more than 50% of questions answered related to finance and psychology.

But ChatGPT failed at answering medical questions because humans preferred direct answers – something the AI didn’t provide.

The researchers wrote:

“…ChatGPT performs poorly in terms of helpfulness for the medical domain in both English and Chinese.

The ChatGPT often gives lengthy answers to medical consulting in our collected dataset, while human experts may directly give straightforward answers or suggestions, which may partly explain why volunteers consider human answers to be more helpful in the medical domain.”

ChatGPT tends to cover a topic from different angles, which makes it inappropriate when the best answer is a direct one.

Marketers using ChatGPT must take note of this because site visitors requiring a direct answer will not be satisfied with a verbose webpage.

And good luck ranking an overly wordy page in Google’s featured snippets, where a succinct and clearly expressed answer that can work well in Google Voice may have a better chance to rank than a long-winded answer.

OpenAI, the makers of ChatGPT, acknowledges that giving verbose answers is a known limitation.

The announcement article by OpenAI states:

“The model is often excessively verbose…”

The ChatGPT bias toward providing long-winded answers is something to be mindful of when using ChatGPT output, as you may encounter situations where shorter and more direct answers are better.

5. ChatGPT Content Is Highly Organized With Clear Logic

ChatGPT has a writing style that is not only verbose but also tends to follow a template that gives the content a unique style that isn’t human.

This inhuman quality is revealed in the differences between how humans and machines answer questions.

The movie Blade Runner has a scene featuring a series of questions designed to reveal whether the subject answering the questions is a human or an android.

These questions were a part of a fictional test called the “Voigt-Kampff test“.

One of the questions is:

“You’re watching television. Suddenly you realize there’s a wasp crawling on your arm. What do you do?”

A normal human response would be to say something like they would scream, walk outside and swat it, and so on.

But when I posed this question to ChatGPT, it offered a meticulously organized answer that summarized the question and then offered logical multiple possible outcomes – failing to answer the actual question.

Screenshot Of ChatGPT Answering A Voight-Kampff Test Question

Screenshot from ChatGPT, January 2023

The answer is highly organized and logical, giving it a highly unnatural feel, which is undesirable.

6. ChatGPT Is Overly Detailed And Comprehensive

ChatGPT was trained in a way that rewarded the machine when humans were happy with the answer.

The human raters tended to prefer answers that had more details.

But sometimes, such as in a medical context, a direct answer is better than a comprehensive one.

What that means is that the machine needs to be prompted to be less comprehensive and more direct when those qualities are important.

From OpenAI:

“These issues arise from biases in the training data (trainers prefer longer answers that look more comprehensive) and well-known over-optimization issues.”

7. ChatGPT Lies (Hallucinates Facts)

The above-cited research paper, How Close is ChatGPT to Human Experts?, noted that ChatGPT has a tendency to lie.

It reports:

“When answering a question that requires professional knowledge from a particular field, ChatGPT may fabricate facts in order to give an answer…

For example, in legal questions, ChatGPT may invent some non-existent legal provisions to answer the question.

…Additionally, when a user poses a question that has no existing answer, ChatGPT may also fabricate facts in order to provide a response.”

The Futurism website documented instances where machine-generated content published on CNET was wrong and full of “dumb errors.”

CNET should have had an idea this could happen, because OpenAI published a warning about incorrect output:

“ChatGPT sometimes writes plausible-sounding but incorrect or nonsensical answers.”

CNET claims to have submitted the machine-generated articles to human review prior to publication.

A problem with human review is that ChatGPT content is designed to sound persuasively correct, which may fool a reviewer who is not a topic expert.

8. ChatGPT Is Unnatural Because It’s Not Divergent

The research paper, How Close is ChatGPT to Human Experts? also noted that human communication can have indirect meaning, which requires a shift in topic to understand it.

ChatGPT is too literal, which causes the answers to sometimes miss the mark because the AI overlooks the actual topic.

The researchers wrote:

“ChatGPT’s responses are generally strictly focused on the given question, whereas humans’ are divergent and easily shift to other topics.

In terms of the richness of content, humans are more divergent in different aspects, while ChatGPT prefers focusing on the question itself.

Humans can answer the hidden meaning under the question based on their own common sense and knowledge, but the ChatGPT relies on the literal words of the question at hand…”

Humans are better able to diverge from the literal question, which is important for answering “what about” type questions.

For example, if I ask:

“Horses are too big to be a house pet. What about raccoons?”

The above question is not asking if a raccoon is an appropriate pet. The question is about the size of the animal.

ChatGPT focuses on the appropriateness of the raccoon as a pet instead of focusing on the size.

Screenshot of an Overly Literal ChatGPT Answer

11 Disadvantages Of ChatGPT ContentScreenshot from ChatGPT, January 2023

9. ChatGPT Contains A Bias Towards Being Neutral

The output of ChatGPT is generally neutral and informative. It’s a bias in the output that can appear helpful but isn’t always.

The research paper we just discussed noted that neutrality is an unwanted quality when it comes to legal, medical, and technical questions.

Humans tend to pick a side when offering these kinds of opinions.

10. ChatGPT Is Biased To Be Formal

ChatGPT output has a bias that prevents it from loosening up and answering with ordinary expressions. Instead, its answers tend to be formal.

Humans, on the other hand, tend to answer questions with a more colloquial style, using everyday language and slang – the opposite of formal.

ChatGPT doesn’t use abbreviations like GOAT or TL;DR.

The answers also lack instances of irony, metaphors, and humor, which can make ChatGPT content overly formal for some content types.

The researchers write:

“…ChatGPT likes to use conjunctions and adverbs to convey a logical flow of thought, such as “In general”, “on the other hand”, “Firstly,…, Secondly,…, Finally” and so on.

11. ChatGPT Is Still In Training

ChatGPT is currently still in the process of training and improving.

OpenAI recommends that all content generated by ChatGPT should be reviewed by a human, listing this as a best practice.

OpenAI suggests keeping humans in the loop:

“Wherever possible, we recommend having a human review outputs before they are used in practice.

This is especially critical in high-stakes domains, and for code generation.

Humans should be aware of the limitations of the system, and have access to any information needed to verify the outputs (for example, if the application summarizes notes, a human should have easy access to the original notes to refer back).”

Unwanted Qualities Of ChatGPT

It’s clear that there are many issues with ChatGPT that make it unfit for unsupervised content generation. It contains biases and fails to create content that feels natural or contains genuine insights.

Further, its inability to feel or author original thoughts makes it a poor choice for generating artistic expressions.

Users should apply detailed prompts in order to generate content that is better than the default content it tends to output.

Lastly, human review of machine-generated content is not always enough, because ChatGPT content is designed to appear correct, even when it’s not.

That means it’s important that human reviewers are subject-matter experts who can discern between correct and incorrect content on a specific topic.

More resources: 


Featured image by Shutterstock/fizkes



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9 Common Technical SEO Issues That Actually Matter

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9 Common Technical SEO Issues That Actually Matter

In this article, we’ll see how to find and fix technical SEO issues, but only those that can seriously affect your rankings.

If you’d like to follow along, get Ahrefs Webmaster Tools and Google Search Console (both are free) and check for the following issues.

Indexability is a webpage’s ability to be indexed by search engines. Pages that are not indexable can’t be displayed on the search engine results pages and can’t bring in any search traffic. 

Three requirements must be met for a page to be indexable:

  1. The page must be crawlable. If you haven’t blocked Googlebot from entering the page robots.txt or you have a website with fewer than 1,000 pages, you probably don’t have an issue there. 
  2. The page must not have a noindex tag (more on that in a bit).
  3. The page must be canonical (i.e., the main version). 

Solution

In Ahrefs Webmaster Tools (AWT):  

  1. Open Site Audit
  2. Go to the Indexability report 
  3. Click on issues related to canonicalization and “noindex” to see affected pages
Indexability issues in Site Audit

For canonicalization issues in this report, you will need to replace bad URLs in the link rel="canonical" tag with valid ones (i.e., returning an “HTTP 200 OK”). 

As for pages marked by “noindex” issues, these are the pages with the “noindex” meta tag placed inside their code. Chances are most of the pages found in the report there should stay as is. But if you see any pages that shouldn’t be there, simply remove the tag. Do make sure those pages aren’t blocked by robots.txt first. 

Recommendation

Click on the question mark on the right to see instructions on how to fix each issue. For more detailed instructions, click on the “Learn more” link. 

Instruction on how to fix an SEO issue in Site Audit

A sitemap should contain only pages that you want search engines to index. 

When a sitemap isn’t regularly updated or an unreliable generator has been used to make it, a sitemap may start to show broken pages, pages that became “noindexed,” pages that were de-canonicalized, or pages blocked in robots.txt. 

Solution 

In AWT:

  1. Open Site Audit 
  2. Go to the All issues report
  3. Click on issues containing the word “sitemap” to find affected pages 
Sitemap issues shown in Site Audit

Depending on the issue, you will have to:

  • Delete the pages from the sitemap.
  • Remove the noindex tag on the pages (if you want to keep them in the sitemap). 
  • Provide a valid URL for the reported page. 

Google uses HTTPS encryption as a small ranking signal. This means you can experience lower rankings if you don’t have an SSL or TLS certificate securing your website. 

But even if you do, some pages and/or resources on your pages may still use the HTTP protocol. 

Solution 

Assuming you already have an SSL/TLS certificate for all subdomains (if not, do get one), open AWT and do these: 

  1. Open Site Audit
  2. Go to the Internal pages report 
  3. Look at the protocol distribution graph and click on HTTP to see affected pages
  4. Inside the report showing pages, add a column for Final redirect URL 
  5. Make sure all HTTP pages are permanently redirected (301 or 308 redirects) to their HTTPS counterparts 
Protocol distribution graph
Internal pages issues report with added column

Finally, let’s check if any resources on the site still use HTTP: 

  1. Inside the Internal pages report, click on Issues
  2. Click on HTTPS/HTTP mixed content to view affected resources 
Site Audit reporting six HTTPS/HTTP mixed content issues

You can fix this issue by one of these methods:

  • Link to the HTTPS version of the resource (check this option first) 
  • Include the resource from a different host, if available 
  • Download and host the content on your site directly if you are legally allowed to do so
  • Exclude the resource from your site altogether

Learn more: What Is HTTPS? Everything You Need to Know 

Duplicate content happens when exact or near-duplicate content appears on the web in more than one place. 

It’s bad for SEO mainly for two reasons: It can cause undesirable URLs to show in search results and can dilute link equity

Content duplication is not necessarily a case of intentional or unintentional creation of similar pages. There are other less obvious causes such as faceted navigation, tracking parameters in URLs, or using trailing and non-trailing slashes

Solution 

First, check if your website is available under only one URL. Because if your site is accessible as:

  • http://domain.com
  • http://www.domain.com
  • https://domain.com
  • https://www.domain.com

Then Google will see all of those URLs as different websites. 

The easiest way to check if users can browse only one version of your website: type in all four variations in the browser, one by one, hit enter, and see if they get redirected to the master version (ideally, the one with HTTPS). 

You can also go straight into Site Audit’s Duplicates report. If you see 100% bad duplicates, that is likely the reason.

Duplicates report showing 100% bad duplicates
Simulation (other types of duplicates turned off).

In this case, choose one version that will serve as canonical (likely the one with HTTPS) and permanently redirect other versions to it. 

Then run a New crawl in Site Audit to see if there are any other bad duplicates left. 

Running a new crawl in Site Audit

There are a few ways you can handle bad duplicates depending on the case. Learn how to solve them in our guide

Learn more: Duplicate Content: Why It Happens and How to Fix It 

Pages that can’t be found (4XX errors) and pages returning server errors (5XX errors) won’t be indexed by Google so they won’t bring you any traffic. 

Furthermore, if broken pages have backlinks pointing to them, all of that link equity goes to waste. 

Broken pages are also a waste of crawl budget—something to watch out for on bigger websites. 

Solution

In AWT, you should: 

  1. Open Site Audit.
  2. Go to the Internal pages report.
  3. See if there are any broken pages. If so, the Broken section will show a number higher than 0. Click on the number to show affected pages.
Broken pages report in Site Audit

In the report showing pages with issues, it’s a good idea to add a column for the number of referring domains. This will help you make the decision on how to fix the issue. 

Internal pages report with no. of referring domains column added

Now, fixing broken pages (4XX error codes) is quite simple, but there is more than one possibility. Here’s a short graph explaining the process:

How to deal with broken pages

Dealing with server errors (the ones reporting a 5XX) can be a tougher one, as there are different possible reasons for a server to be unresponsive. Read this short guide for troubleshooting.

Recommendation

With AWT, you can also see 404s that were caused by incorrect links to your website. While this is not a technical issue per se, reclaiming those links may give you an additional SEO boost.

  1. Go to Site Explorer
  2. Enter your domain 
  3. Go to the Best by links report
  4. Add a “404 not found” filter
  5. Then sort the report by referring domains from high to low
How to find broken backlinks in Site Explorer
In this example, someone linked to us, leaving a comma inside the URL.

If you’ve already dealt with broken pages, chances are you’ve fixed most of the broken links issues. 

Other critical issues related to links are: 

  • Orphan pages – These are the pages without any internal links. Web crawlers have limited ability to access those pages (only from sitemap or backlinks), and there is no link equity flowing to them from other pages on your site. Last but not least, users won’t be able to access this page from the site navigation. 
  • HTTPS pages linking to internal HTTP pages – If an internal link on your website brings users to an HTTP URL, web browsers will likely show a warning about a non-secure page. This can damage your overall website authority and user experience.

Solution

In AWT, you can:

  1. Go to Site Audit.
  2. Open the Links report.
  3. Open the Issues tab. 
  4. Look for the following issues in the Indexable category. Click to see affected pages. 
Important SEO issues related to links

Fix the first issue by changing the links from HTTP to HTTPS or simply delete those links if no longer needed.

For the second issue, an orphan page needs to be either linked to from some other page on your website or deleted if a given page holds no value to you.

Sidenote.

Ahrefs’ Site Audit can find orphan pages as long as they have backlinks or are included in the sitemap. For a more thorough search for this issue, you will need to analyze server logs to find orphan pages with hits. Find out how in this guide.

7. Mobile experience issues

Having a mobile-friendly website is a must for SEO. Two reasons: 

  1. Google uses mobile-first indexing – It’s mostly using the content of mobile pages for indexing and ranking.
  2. Mobile experience is part of the Page Experience signals – While Google will allegedly always “promote” the page with the best content, page experience can be a tiebreaker for pages offering content of similar quality. 

Solution

In GSC: 

  1. Go to the Mobile Usability report in the Experience section
  2. View affected pages by clicking on issues in the Why pages aren’t usable on mobile section 
Mobile Usability report in Google Search Console

You can read Google’s guide for fixing mobile issues here.  

8. Performance and stability issues 

Performance and visual stability are other aspects of Page Experience signals used by Google to rank pages. 

Google has developed a special set of metrics to measure user experience called Core Web Vitals (CWV). Site owners and SEOs can use those metrics to see how Google perceives their website in terms of UX. 

Google's search signals for page experience

While page experience can be a ranking tiebreaker, CWV is not a race. You don’t need to have the fastest website on the internet. You just need to score “good” ideally in all three categories: loading, interactivity, and visual stability. 

Three categories of Core Web Vitals

Solution 

In GSC: 

  1. First, click on Core Web Vitals in the Experience section of the reports.
  2. Then click Open report in each section to see how your website scores. 
  3. For pages that aren’t considered good, you’ll see a special section at the bottom of the report. Use it to see pages that need your attention.
How to find Core Web Vitals in Google Search Console
CWV issue report in Google Search Console

Optimizing for CWV may take some time. This may include things like moving to a faster (or closer) server, compressing images, optimizing CSS, etc. We explain how to do this in the third part of this guide to CWV. 

Bad website structure in the context of technical SEO is mainly about having important organic pages too deep into the website structure. 

Pages that are nested too deep (i.e., users need >6 clicks from the website to get to them) will receive less link equity from your homepage (likely the page with the most backlinks), which may affect their rankings. This is because link value diminishes with every link “hop.” 

Sidenote.

Website structure is important for other reasons too such as the overall user experience, crawl efficiency, and helping Google understand the context of your pages. Here, we’ll only focus on the technical aspect, but you can read more about the topic in our full guide: Website Structure: How to Build Your SEO Foundation.

Solution 

In AWT

  1. Open Site Audit
  2. Go to Structure explorer, switch to the Depth tab, and set the data type to Data table
  3. Configure the Segment to only valid HTML pages and click Apply
  4. Use the graph to investigate pages with more than six clicks away from the homepage 
How to find site structure issues in Site Audit
Adding a new segment in Site Audit

The way to fix the issue is to link to these deeper nested pages from pages closer to the homepage. More important pages could find their place in site navigation, while less important ones can be just linked to the pages a few clicks closer.

It’s a good idea to weigh in user experience and the business role of your website when deciding what goes into sitewide navigation. 

For example, we could probably give our SEO glossary a slightly higher chance to get ahead of organic competitors by including it in the main site navigation. Yet we decided not to because it isn’t such an important page for users who are not particularly searching for this type of information. 

We’ve moved the glossary only up a notch by including a link inside the beginner’s guide to SEO (which itself is just one click away from the homepage). 

Structure explorer showing glossary page is two clicks away from the homepage
One page from the glossary folder is two clicks away from the homepage.
Link that moved SEO glossary a click closer to the homepage
Just one link, even at the bottom of a page, can move a page higher in the overall structure.

Final thoughts 

When you’re done fixing the more pressing issues, dig a little deeper to keep your site in perfect SEO health. Open Site Audit and go to the All issues report to see other issues regarding on-page SEO, image optimization, redirects, localization, and more. In each case, you will find instructions on how to deal with the issue. 

All issues report in Site Audit

You can also customize this report by turning issues on/off or changing their priority. 

Issue report in Site Audit is customizable

Did I miss any important technical issues? Let me know on Twitter or Mastodon.



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