SEO
25 Surefire Signs You’re Dealing With A Client From Hell
We’ve all heard the stories… and sadly, most of us have lived one or two of them, as well.
They range from high maintenance and unreasonable to demanding, insulting, and just plain rude.
They’re the clients from hell.
I have my own client from hell story or two – okay, more than two.
Getting out of these situations can be a nightmare.
So how do you avoid getting into them in the first place?
Don’t ignore the red flags!
Check out these 25 major warning signs that you might be dealing with a client from hell.
1. They Insult You
“Are you sure you know what you’re doing?” is an early warning sign that your expertise won’t be respected.
And that’s if you’re dealing with a client from hell who has a little bit of self-control.
The worst of the worst won’t hold back when it comes to using colorful language.
2. They Email You On The Weekend & Expect A Response
Some clients use the weekends to get ahead on projects.
While it’s okay to send emails during this timeframe (using a scheduling tool like Boomerang is better), it’s not alright for them to expect an immediate response.
Head off this potential issue by discussing “office hours” with each client.
These are specific times they can expect a response (e.g.: 9am-5pm, Monday-Friday), as well as your average response time for emails (e.g.: 24-48 hours during the week).
3. They Text You & Expect An Immediate Response
Be wary of the client who’s always trying to text you.
Besides the fact that it’s annoying and bleeds into your out-of-office time, it’s always easier to manage responses (and items in need of follow-up) contained within an email inbox.
Avoid this potential issue by stipulating methods and frequency of communication within your contract.
For example: “With your current plan, you can schedule one included strategy meeting with me per month and unlimited access via email. Any additional meetings will be billed at a rate of $xx/hour.”
4. They Give Zero Direction & Have Endless Revisions
Although it may be your job to develop ideas, that doesn’t mean that your client doesn’t have to chime in regarding some sort of template or framework for the final deliverable they’re looking for.
If they insist that you move forward regardless, you’re looking at endless revisions – perhaps not covered by the scope of work initially quoted.
Head off this potential issue with some sort of intake process that includes questions designed to get this information from your client.
Before starting on any new project, define the total number of revisions included in your rate in the contract.
If you still think that you may be in the process of signing a client from hell, make sure to get payment upfront.
You don’t want them stiffing you if they’re still unhappy when the project is completed.
5. They Send Passive Aggressive Emails
Elements of a conversation sometimes get lost in written communications.
You might think that a client is giving you lip, but it could also just be the way they come across over email.
But, if you’re getting more “Please advise” messages than “Great work!” it might be a sign that you’re dealing with a client from hell.
If you detect what you think is passive-aggressiveness on email, don’t wait – get on the phone and sort it out.
If you can’t come to a conclusion over this new medium, it might make sense to part ways.
6. They Have Issues Signing A Contract
Is there a bigger red flag than this?
If they won’t sign a simple contract agreeing to the scope of work and can’t give any specific reasons as to why you’re better off ditching this prospect before they become a bona fide client from hell.
7. They Consistently Pay Late
Even the clients who are the easiest to get along with can become a client from hell when they fail to show you the respect that you deserve.
If you’re dealing with someone who fails to pay on time, it will stress you out and take your focus away from more important things.
Avoid this potential issue by getting payment upfront, whenever possible.
Clearly define payment terms in your contract, alongside a late fee, so that there’s no question as to when your client has agreed to pay you.
8. They Want You To Use (A Bunch Of) Their Tools
Sometimes, working with a new client means an onboarding process that includes being invited to a new project management platform and accounts where you can glean the data that you need to complete the job they hired you for.
Acquiescing to using a few new client tools is to be expected, but being required to learn a bunch of new systems can be extremely time-consuming and hard on your focus.
Head off this potential issue with a great discovery process.
Add this question to your prospecting, “If we were to work together, are there any specific tools I would need to become familiar with and use on a regular basis?”
Based on the client’s answer, you can either build in the cost of getting to know/using these tools – or disqualify them as being a potential headache to deal with.
9. They Have You On A Minute-By-Minute Schedule
…and they want you to report back to them in kind.
These clients from hell will make working with them so annoying that their overbearing nature will inevitably get in the way of getting any work done!
Head off this potential issue by charging a project rate instead of an hourly rate.
Being able to budget for the whole deliverable (as opposed to being worried about variability) will put potential clients from hell at ease – giving you room to breathe and do your job.
10. They Say You Charge Too Much
Maybe you do charge too much, as far as their budget is concerned.
Regardless, someone who puts you down and doesn’t think you’re worth all the hard work you’ve put into developing your skills isn’t someone you’re going to want to have to deal with on a regular basis.
Avoid this potential issue by making your rates (or ranges/minimums) publicly known on your website.
This will deter the clients who don’t have the budget to work with you while advancing the sale with those to whom your rates are not an issue.
11. They Act Like They’re Doing You A Favor By Giving You Crappy Work At Ridiculously Low Prices
Does it even really need to be said?
Avoid this type of client from hell.
Head off this potential issue by staying away from content mills and freelancer platforms like Upwork.
12. They Threaten Your Reputation
Despite your best efforts, there will be situations where a client absolutely hates a deliverable and decides that, instead of giving you the opportunity to make it better, they’d rather publicly smear you.
Set the record straight if a client decides to publicly shame you.
Publish your own account of what happened with simple facts – let readers come to their own conclusions.
That said, you can get into trouble if you initiate any public shaming, so be prepared to drop it if your client keeps their negativity confined to within your private conversations.
13. They Act Weird When You Talk Money Details
If you’re getting a sense that a prospect has issues with your pricing but they’re not coming out and saying it – try directly addressing it.
If you’re still sensing some weirdness, but want to give working with them a try, make sure to charge upfront.
14. They Can’t Answer Simple Questions About Their Business
Even the most pleasant people become clients from hell when they can’t articulate the information you need to know to do your job.
If you’re dealing with someone who has a lot of ideas but doesn’t have the focus to execute any one of them well, it’s a red flag you need to consider.
15. They Don’t Have Time For Small Talk
The best clients start every call with a little idle chit-chat.
This is what separates an awesome client from a client from hell.
If they can’t connect on a human-to-human basis and instead dive straight into business, it’s going to be a tough work environment.
16. They Have Impossible Demands/Requests
“I want to create the next Google” is probably not something that they can achieve based on working with you alone.
That’s not to say that you’re not awesome, just that they have extremely unrealistic expectations.
You might be able to bill them for a few months, but when they realize they won’t ever get what they really want and think that you’ve misled them, the fallout will be more stressful than the pay could ever be worth.
To avoid this potential issue, talk about key performance indicators (KPIs) and goals before work begins.
17. They Don’t Listen To Your Expertise, Then Blame You When Things Go Wrong
So many clients from hell can be described as those that take your deliverable and gut it of all the things you implemented for the direct purpose of achieving their goal.
Your work, now an unrecognizable mess, is no longer optimized for its initial purpose.
Even though it’s not your fault, a client from hell will blame it all on you when things go wrong.
And that should be the last project you complete for them.
18. They Expect Immediate Results From A Long-Term Campaign
Some clients may think it’s “BS” to have to wait for SEO results and may quiz you on progress every day. I mean how long does SEO take?
Head off this potential issue by educating your client as to typical results and when clients can expect to see them.
If there are still issues, you might have to have the “I think we may not be a fit” conversation.
19. They Expect You To Always Be On-Call
Besides immediate responses, they also expect immediate deliverables.
Avoid this potential issue by defining turnaround and rush fees for any accepted projects in need of a turnaround in a shorter time frame.
Stress the importance of your prerogative to reject work within a short turnaround time, especially if it would bleed into your personal life.
Establishing boundaries is important for achieving an ideal work-life balance.
20. They Need You To Be Their Tech Support In Addition To The Job They Actually Hired You For
This is especially relevant when you provide digital marketing services but your client has no idea how it all works.
Head off this potential problem by defining the cost of providing tech support/exceedingly in-depth explanations as to what you’re doing, or ask questions to suss out a potential technophobe client from hell during the discovery process.
21. They Take Credit For Something You Did, To Someone Else At Their Company
Not unlike a corporate job, this type of client from hell can really take the wind out of your sails.
If you’re not interested in credit, this may not be a problem.
Regardless, dealing with a liar can bleed over to include other troublesome client-from-hell warning signs.
22. Unscheduled Calls & Constant Meetings
All clients are different and some may require weekly meetings to stay on top of things.
If that’s defined in your contract and you’ve accounted for it in your pricing, there are no issues.
A client from hell is someone who’s especially needy and hasn’t given you the opportunity to account for all this extra hand-holding in your contract.
If they’re constantly calling you and require additional meetings on top of what’s stipulated in your contract, you’ll want to cut your losses sooner rather than later.
23. They Make You Feel Like You’re In Competition With Other Freelancers/Vendors
If a client is unhappy with the work you create, their feedback should make that obvious.
If they’re unhappy enough to threaten to outsource your role to someone else – let them.
You don’t need someone acting like you’re no good but stringing you along, anyway.
24. They Ask You To Compromise Your Ethics
With increasing privacy/security standards like that of GDPR, it’s more important now than ever to be compliant with the work you’re doing for clients.
If you inform a client that a specific action clearly goes against your ethics, but they ask you to complete it anyway, you’d better get out before you’re implicated in their bad behavior.
25. Their Edits Take Your Work From Great To Tacky
Even if they don’t blame you for what their Frankenstein edits have done to your deliverable, it’s hard to be proud of something that you’ve created if it doesn’t achieve the potential you knew it was capable of.
If a client constantly puts you in a position where your work is transformed into something tacky, you’re better off spending your time looking for someone who appreciates you as you are.
Final Thoughts
Unfortunately, as much as we try to avoid dealing with such horrific clients, you may need to fire a client.
When this time comes, be direct and try to maintain cordial relations.
Use this as a learning opportunity and focus on attracting more of the type of clients that grow your business.
More Resources:
Featured Image: fizkes/Shutterstock
SEO
The Expert SEO Guide To URL Parameter Handling
In the world of SEO, URL parameters pose a significant problem.
While developers and data analysts may appreciate their utility, these query strings are an SEO headache.
Countless parameter combinations can split a single user intent across thousands of URL variations. This can cause complications for crawling, indexing, visibility and, ultimately, lead to lower traffic.
The issue is we can’t simply wish them away, which means it’s crucial to master how to manage URL parameters in an SEO-friendly way.
To do so, we will explore:
What Are URL Parameters?
URL parameters, also known as query strings or URI variables, are the portion of a URL that follows the ‘?’ symbol. They are comprised of a key and a value pair, separated by an ‘=’ sign. Multiple parameters can be added to a single page when separated by an ‘&’.
The most common use cases for parameters are:
- Tracking – For example ?utm_medium=social, ?sessionid=123 or ?affiliateid=abc
- Reordering – For example ?sort=lowest-price, ?order=highest-rated or ?so=latest
- Filtering – For example ?type=widget, colour=purple or ?price-range=20-50
- Identifying – For example ?product=small-purple-widget, categoryid=124 or itemid=24AU
- Paginating – For example, ?page=2, ?p=2 or viewItems=10-30
- Searching – For example, ?query=users-query, ?q=users-query or ?search=drop-down-option
- Translating – For example, ?lang=fr or ?language=de
SEO Issues With URL Parameters
1. Parameters Create Duplicate Content
Often, URL parameters make no significant change to the content of a page.
A re-ordered version of the page is often not so different from the original. A page URL with tracking tags or a session ID is identical to the original.
For example, the following URLs would all return a collection of widgets.
- Static URL: https://www.example.com/widgets
- Tracking parameter: https://www.example.com/widgets?sessionID=32764
- Reordering parameter: https://www.example.com/widgets?sort=latest
- Identifying parameter: https://www.example.com?category=widgets
- Searching parameter: https://www.example.com/products?search=widget
That’s quite a few URLs for what is effectively the same content – now imagine this over every category on your site. It can really add up.
The challenge is that search engines treat every parameter-based URL as a new page. So, they see multiple variations of the same page, all serving duplicate content and all targeting the same search intent or semantic topic.
While such duplication is unlikely to cause a website to be completely filtered out of the search results, it does lead to keyword cannibalization and could downgrade Google’s view of your overall site quality, as these additional URLs add no real value.
2. Parameters Reduce Crawl Efficacy
Crawling redundant parameter pages distracts Googlebot, reducing your site’s ability to index SEO-relevant pages and increasing server load.
Google sums up this point perfectly.
“Overly complex URLs, especially those containing multiple parameters, can cause a problems for crawlers by creating unnecessarily high numbers of URLs that point to identical or similar content on your site.
As a result, Googlebot may consume much more bandwidth than necessary, or may be unable to completely index all the content on your site.”
3. Parameters Split Page Ranking Signals
If you have multiple permutations of the same page content, links and social shares may be coming in on various versions.
This dilutes your ranking signals. When you confuse a crawler, it becomes unsure which of the competing pages to index for the search query.
4. Parameters Make URLs Less Clickable
Let’s face it: parameter URLs are unsightly. They’re hard to read. They don’t seem as trustworthy. As such, they are slightly less likely to be clicked.
This may impact page performance. Not only because CTR influences rankings, but also because it’s less clickable in AI chatbots, social media, in emails, when copy-pasted into forums, or anywhere else the full URL may be displayed.
While this may only have a fractional impact on a single page’s amplification, every tweet, like, share, email, link, and mention matters for the domain.
Poor URL readability could contribute to a decrease in brand engagement.
Assess The Extent Of Your Parameter Problem
It’s important to know every parameter used on your website. But chances are your developers don’t keep an up-to-date list.
So how do you find all the parameters that need handling? Or understand how search engines crawl and index such pages? Know the value they bring to users?
Follow these five steps:
- Run a crawler: With a tool like Screaming Frog, you can search for “?” in the URL.
- Review your log files: See if Googlebot is crawling parameter-based URLs.
- Look in the Google Search Console page indexing report: In the samples of index and relevant non-indexed exclusions, search for ‘?’ in the URL.
- Search with site: inurl: advanced operators: Know how Google is indexing the parameters you found by putting the key in a site:example.com inurl:key combination query.
- Look in Google Analytics all pages report: Search for “?” to see how each of the parameters you found are used by users. Be sure to check that URL query parameters have not been excluded in the view setting.
Armed with this data, you can now decide how to best handle each of your website’s parameters.
SEO Solutions To Tame URL Parameters
You have six tools in your SEO arsenal to deal with URL parameters on a strategic level.
Limit Parameter-based URLs
A simple review of how and why parameters are generated can provide an SEO quick win.
You will often find ways to reduce the number of parameter URLs and thus minimize the negative SEO impact. There are four common issues to begin your review.
1. Eliminate Unnecessary Parameters
Ask your developer for a list of every website’s parameters and their functions. Chances are, you will discover parameters that no longer perform a valuable function.
For example, users can be better identified by cookies than sessionIDs. Yet the sessionID parameter may still exist on your website as it was used historically.
Or you may discover that a filter in your faceted navigation is rarely applied by your users.
Any parameters caused by technical debt should be eliminated immediately.
2. Prevent Empty Values
URL parameters should be added to a URL only when they have a function. Don’t permit parameter keys to be added if the value is blank.
In the above example, key2 and key3 add no value, both literally and figuratively.
3. Use Keys Only Once
Avoid applying multiple parameters with the same parameter name and a different value.
For multi-select options, it is better to combine the values after a single key.
4. Order URL Parameters
If the same URL parameter is rearranged, the pages are interpreted by search engines as equal.
As such, parameter order doesn’t matter from a duplicate content perspective. But each of those combinations burns crawl budget and split ranking signals.
Avoid these issues by asking your developer to write a script to always place parameters in a consistent order, regardless of how the user selected them.
In my opinion, you should start with any translating parameters, followed by identifying, then pagination, then layering on filtering and reordering or search parameters, and finally tracking.
Pros:
- Ensures more efficient crawling.
- Reduces duplicate content issues.
- Consolidates ranking signals to fewer pages.
- Suitable for all parameter types.
Cons:
- Moderate technical implementation time.
Rel=”Canonical” Link Attribute
The rel=”canonical” link attribute calls out that a page has identical or similar content to another. This encourages search engines to consolidate the ranking signals to the URL specified as canonical.
You can rel=canonical your parameter-based URLs to your SEO-friendly URL for tracking, identifying, or reordering parameters.
But this tactic is not suitable when the parameter page content is not close enough to the canonical, such as pagination, searching, translating, or some filtering parameters.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Consolidates ranking signals to the canonical URL.
Cons:
- Wastes crawling on parameter pages.
- Not suitable for all parameter types.
- Interpreted by search engines as a strong hint, not a directive.
Meta Robots Noindex Tag
Set a noindex directive for any parameter-based page that doesn’t add SEO value. This tag will prevent search engines from indexing the page.
URLs with a “noindex” tag are also likely to be crawled less frequently and if it’s present for a long time will eventually lead Google to nofollow the page’s links.
Pros:
- Relatively easy technical implementation.
- Very likely to safeguard against duplicate content issues.
- Suitable for all parameter types you do not wish to be indexed.
- Removes existing parameter-based URLs from the index.
Cons:
- Won’t prevent search engines from crawling URLs, but will encourage them to do so less frequently.
- Doesn’t consolidate ranking signals.
- Interpreted by search engines as a strong hint, not a directive.
Robots.txt Disallow
The robots.txt file is what search engines look at first before crawling your site. If they see something is disallowed, they won’t even go there.
You can use this file to block crawler access to every parameter based URL (with Disallow: /*?*) or only to specific query strings you don’t want to be indexed.
Pros:
- Simple technical implementation.
- Allows more efficient crawling.
- Avoids duplicate content issues.
- Suitable for all parameter types you do not wish to be crawled.
Cons:
- Doesn’t consolidate ranking signals.
- Doesn’t remove existing URLs from the index.
Move From Dynamic To Static URLs
Many people think the optimal way to handle URL parameters is to simply avoid them in the first place.
After all, subfolders surpass parameters to help Google understand site structure and static, keyword-based URLs have always been a cornerstone of on-page SEO.
To achieve this, you can use server-side URL rewrites to convert parameters into subfolder URLs.
For example, the URL:
www.example.com/view-product?id=482794
Would become:
www.example.com/widgets/purple
This approach works well for descriptive keyword-based parameters, such as those that identify categories, products, or filters for search engine-relevant attributes. It is also effective for translated content.
But it becomes problematic for non-keyword-relevant elements of faceted navigation, such as an exact price. Having such a filter as a static, indexable URL offers no SEO value.
It’s also an issue for searching parameters, as every user-generated query would create a static page that vies for ranking against the canonical – or worse presents to crawlers low-quality content pages whenever a user has searched for an item you don’t offer.
It’s somewhat odd when applied to pagination (although not uncommon due to WordPress), which would give a URL such as
www.example.com/widgets/purple/page2
Very odd for reordering, which would give a URL such as
www.example.com/widgets/purple/lowest-price
And is often not a viable option for tracking. Google Analytics will not acknowledge a static version of the UTM parameter.
More to the point: Replacing dynamic parameters with static URLs for things like pagination, on-site search box results, or sorting does not address duplicate content, crawl budget, or internal link equity dilution.
Having all the combinations of filters from your faceted navigation as indexable URLs often results in thin content issues. Especially if you offer multi-select filters.
Many SEO pros argue it’s possible to provide the same user experience without impacting the URL. For example, by using POST rather than GET requests to modify the page content. Thus, preserving the user experience and avoiding SEO problems.
But stripping out parameters in this manner would remove the possibility for your audience to bookmark or share a link to that specific page – and is obviously not feasible for tracking parameters and not optimal for pagination.
The crux of the matter is that for many websites, completely avoiding parameters is simply not possible if you want to provide the ideal user experience. Nor would it be best practice SEO.
So we are left with this. For parameters that you don’t want to be indexed in search results (paginating, reordering, tracking, etc) implement them as query strings. For parameters that you do want to be indexed, use static URL paths.
Pros:
- Shifts crawler focus from parameter-based to static URLs which have a higher likelihood to rank.
Cons:
- Significant investment of development time for URL rewrites and 301 redirects.
- Doesn’t prevent duplicate content issues.
- Doesn’t consolidate ranking signals.
- Not suitable for all parameter types.
- May lead to thin content issues.
- Doesn’t always provide a linkable or bookmarkable URL.
Best Practices For URL Parameter Handling For SEO
So which of these six SEO tactics should you implement?
The answer can’t be all of them.
Not only would that create unnecessary complexity, but often, the SEO solutions actively conflict with one another.
For example, if you implement robots.txt disallow, Google would not be able to see any meta noindex tags. You also shouldn’t combine a meta noindex tag with a rel=canonical link attribute.
Google’s John Mueller, Gary Ilyes, and Lizzi Sassman couldn’t even decide on an approach. In a Search Off The Record episode, they discussed the challenges that parameters present for crawling.
They even suggest bringing back a parameter handling tool in Google Search Console. Google, if you are reading this, please do bring it back!
What becomes clear is there isn’t one perfect solution. There are occasions when crawling efficiency is more important than consolidating authority signals.
Ultimately, what’s right for your website will depend on your priorities.
Personally, I take the following plan of attack for SEO-friendly parameter handling:
- Research user intents to understand what parameters should be search engine friendly, static URLs.
- Implement effective pagination handling using a ?page= parameter.
- For all remaining parameter-based URLs, block crawling with a robots.txt disallow and add a noindex tag as backup.
- Double-check that no parameter-based URLs are being submitted in the XML sitemap.
No matter what parameter handling strategy you choose to implement, be sure to document the impact of your efforts on KPIs.
More resources:
Featured Image: BestForBest/Shutterstock
SEO
SEO Experts Gather for a Candid Chat About Search [Podcast]
Wix just celebrated their 100th podcast episode! Congrats, Wix. To quote Mordy Oberstein, Head of SEO Brand at Wix; “we talk a lot.”
You sure do! It’s a good thing you have a lot of interesting stuff to say.
The 100th episode of “SERPs Up” was full of awesome guests. Here’s a summary of the action.
Apart from the usual faces, Oberstein and Crystal Carter, Head Of SEO Communications, it was a powerhouse guestlist:
- Chima Mmeje.
- Darren Shaw.
- Joy Hawkins.
- Eli Schwartz.
- Kevin Indig.
- Barry Schwartz.
Just How Broken Are The SERPs?
The first guest was Chima Mmeje from Moz. She dove into the frustrations that many SEOs have been feeling and spoke plainly about the flaws in Google’s updates.
Mordy Oberstein: “Is the SERP broken?”
Chima Mmeje: “The helpful content update, and I’m saying this here, live, is a farce. There was nothing helpful about that update. … Yes, the SERP is 1,000% broken. … How does anybody even use Google in the U.S.? … I don’t think they are going to release any update that will fix these issues.”
Mordy Oberstein: “There’s no update. … Plopping Reddit all over the SERP was because they saw the content trends … and they said ‘we don’t have any so we’re just going to throw Reddit there’.”
Chima Mmeje: “It was lazy to have Reddit there … Nobody uses their real names. Anybody can go on Reddit and answer questions and then you see these answers populating in People Also Ask, populating in featured snippets, populating all over the SERPs as correct information. It is dangerous, at worst.”
Crystal Carter: “Do you think that one of the reasons why we’ve seen so much upheaval and so much so volatility in the SERPs, which I certainly agree with in the last year … is lots and lots of variables, like lots of new features coming in, so the alignment with Reddit, the AI overviews, the SGE … Do you think it is just too many things being thrown in at the same time and it messing up lots of SERPs as a result? Or do you think it’s something else?”
Chima Mmeje: ” … releasing too many features that they did not test properly. Features that were rushed SGE [testing] did not even last a year and now they brought in Google AI Overviews. I still don’t understand why we have AI Overviews and featured snippets on the same SERP. I feel like it’s like pick one, make a choice.”
Mordy Oberstein’s next question was about what we can do. “As an SEO, how are you supposed to do this? I’ve heard things from people … Yeah, I don’t know what to do. I can’t produce the kind of results that I’ve always wanted to. Can you still be effective as an SEO in an environment like this?”
Chima Mmeje: “I’m going to be honest, we are suffering … It feels like we are trying our best with what we are seeing … because there is no clear guidance. And to be honest, a lot of us are playing a guessing game right now and that is the best that we can do. It’s all a guessing game based on what we’ve seen one or two variables work. And this is not a long-term strategy. If we’re going to be realistic, it’s not going to work in the long-term. I honestly, I don’t know what the answer is … you’re fighting against Reddit. How do you compete against Reddit? Nobody has figured that out yet.”
Crystal Carter: “Thanks for saying it out loud, Chima.” Crystal was reflecting the sentiment of the commenters, who appreciated her candor and willingness to say: we don’t know, but we’re trying our best.
Mordy Oberstein: “The most honest take I’ve heard on that in quite a long time.”
Mmeje also recounted examples of small website owners and small businesses that have had to shut down. She also talked about the pervasive feeling in the SEO community that there is no rhyme or reason to how the algorithms handle websites and content.
What’s Going On In Local SEO?
The next guests were Darren Shaw from Whitespark and Joy Hawkins, owner of Sterling Sky for a segment called “It’s New.” They talked about new developments in local SEO.
Hawkins talked about a new feature in Google Business Profile.
Joy Hawkins: “… There’s a little services section inside the Google business profile dashboard that’s easy to miss, but you can add anything you want in there. … We’ve done a lot of testing on it and they do impact ranking, but I should clarify, it’s like a small impact. So usually we see it for longer-tailed queries that maybe don’t match a category or things that are not super competitive. … So it is a small ranking factor, but still one that is worth filling out.”
Darren Shaw: “ .. this is the question that a lot of people ask. We know that if you go into the services section of your Google business profile, Google will suggest predefined services … And so Joy’s original research was focused on those predefined ones and it definitely identified that when you do put those on your profile, you now rank better for those terms depending on how competitive they’re, as Joy had mentioned. … There is a place where you can add your own custom services. Have you done any testing around that? Will you rank better with the custom services?”
Joy Hawkins: “Yes. They both work. In custom services … I’m trying to remember the keyword that Colin tested it on. It was something super niche like vampire facials. I was Googling, what the hell is that? … Really, really niche … But he just wanted to know if there was any impact whatsoever and there was. [Custom services fields are a] good way to go after longer tail keywords that don’t have crazy high search volume or aren’t super competitive.”
Darren Shaw: “You want to make sure that you’re telling Google what you do … that’s basically what the services section provides. And it’s not a huge ranking factor, but it’s just another step in the local optimization process. … a tip for custom services because custom services often get pulled into the local results as justifications. It’ll say this business provides vampire facials, right? Well, did you know there’s a vampire emoji? So if you put the vampire emoji in the title … Then in the local results you’ll see a whole panel of businesses that all provide that service, but yours has that little vampire emoji which will draw people in.”
There was tons more in this section, including questions from the audiences and some great jokes.
The Obligatory AI Section.
Eli Schwartz And Kevin indig were next up to talk about AI. Oberstein, professional rabble rouser, tried to get them to argue, but despite their very different posting habits, they found a lot to agree on about AI.
Mordy Oberstein: “It wouldn’t be an SEO podcast if we didn’t talk about AI. Where do we currently stand with AI? What can it do? What can’t it do?”
Kevin Indig: “… We’re at a stage where AI basically has the capability to create content, analyze some basic data. It still hallucinates here and there and it still makes mistakes. … If you compare that to when this AI hype started in November, 2022, so it’s almost two years now and we’ve come a really long way, these models are getting exponentially better. … It means different things based on whether you look at it as a tool for yourself to make your work more efficient. And of course, what does it mean from an SEO perspective? How does it change search, not just Google, but also how people search. And I think these are all different questions that are exciting to dive into. … So there is a lot of objective data that indicates efficiencies and benefits from AI. There’s also a lot of hype that promises a little too much about what AI can do. And so I’m generally AI bullish, but I’m not in the camp of AI is going to replace us all the next two years.”
Mordy Oberstein: “I’m setting the stage here a little bit because while your LinkedIn pros are generally like pro ai, a lot of Eli’s posts are a little more skeptical about AI. So Eli, what do you think about what Kevin just said? By the way, I’m like, for those who are listening or watching this, I’m pitting them against each other. They’re friends and they do a podcast together. So it’s cool.”
Eli Schwartz: I think AI is great. I think that there’s a lot of great things you can get out of AI. You can, again, like Kevin said, it can be your thought partner. … I’m anti AI in the way people are using it. And I don’t think people have necessarily changed their behaviors because before … they outsource [content] on Fiverr and Upwork and they bought very cheap content and now they’re getting very free content. So then that’s coming from AI. That behavior hasn’t really changed. The challenge is that now there are more people that think they can copy them.
So I talk to CMOs all the time who are like, well, I just go of my SEO team. A big company reached out to me recently. They wanted to gut check themselves after they already fired their SEO team. So I can’t really help there, but they’re like, AI can do everything. … Well, I’ll see them in a year from now when they have whatever sort of penalty. AI is a very powerful tool. Any tool we have a drill is a very powerful tool. But if you just hold it in the air and just let it go, it’s going to make holes. But if you use it appropriately, it does the thing it’s supposed to do. … We’re humans and we buy stuff and it has to come to a point where humans are talking to humans.
Crystal Carter: “… Most of the gains are coming from productivity. The stuff like Kevin was talking about with being able to write product descriptions more quickly, being able to write lots of posts more quickly and being able to finish your things more quickly, brainstorm, et cetera, in terms of the quality, the quality is still not there. It’s getting there rapidly, but it’s still not there.”
There was lots more AI talk, so you should listen to the whole episode if you want to hear the full range of opinions.
Snappy News About The Google August Update
“The Snappy News” segment featured Barry Schwartz, Contributing Editor to Search Engine Land. It also featured the dreaded SEO phrase “it depends.”
Mordy Oberstein: So the article of the day is from Search Engine Land, basically written by Barry that the core update, the August 2024 core update is done. It is complete. … The issue with Google folks who are trying to figure out, will they see a reversal of their fortunes from the 2023 helpful content update, the September, 2023 helpful content update. It’s a mouthful, to be honest with you. And my question for you, since you’re here, did that happen? Was the August updated reversal?
Barry Schwartz: “It depends on the site. I think the number, I don’t have the exact data, obviously I don’t think anybody does, but I’ve seen examples of some very few sites see complete reversals. … There are a number of sites that saw maybe a 20% bump, a 30% bump, maybe a 5% bump. But very few sites saw a complete reversal, if you want to even call it that. … I’ve been through a lot of Google updates over the years, and it’s sometimes sad to see the stories, but at the same time, if you keep at it and you are true to the content, your audience, generally, you’ll do well in the long run. Not every site, there’s plenty of sites that have been hit, went out of business, and they couldn’t come back. That’s business in general. And things change, like seasonalities and times change. You’re writing about the railroad business a hundred years ago and you keep writing about it today. There’s not many people investing a lot of money in railroads these days. So I dunno, it’s, it’s hard to read those stories, but not everybody deserves to go back to where they were. And then at the same time, Google’s not perfect either, which is why they keep on releasing new updates.”
That’s a wrap!
If you haven’t experienced a SERPs Up episode before, you should absolutely take a listen to experience the full effect of Mordy and Crystal’s banter.
The SERP’s Up podcast is brought to you by Wix Studio.
SEO
OpenAI Claims New “o1” Model Can Reason Like A Human
OpenAI has unveiled its latest language model, “o1,” touting advancements in complex reasoning capabilities.
In an announcement, the company claimed its new o1 model can match human performance on math, programming, and scientific knowledge tests.
However, the true impact remains speculative.
Extraordinary Claims
According to OpenAI, o1 can score in the 89th percentile on competitive programming challenges hosted by Codeforces.
The company insists its model can perform at a level that would place it among the top 500 students nationally on the elite American Invitational Mathematics Examination (AIME).
Further, OpenAI states that o1 exceeds the average performance of human subject matter experts holding PhD credentials on a combined physics, chemistry, and biology benchmark exam.
These are extraordinary claims, and it’s important to remain skeptical until we see open scrutiny and real-world testing.
Reinforcement Learning
The purported breakthrough is o1’s reinforcement learning process, designed to teach the model to break down complex problems using an approach called the “chain of thought.”
By simulating human-like step-by-step logic, correcting mistakes, and adjusting strategies before outputting a final answer, OpenAI contends that o1 has developed superior reasoning skills compared to standard language models.
Implications
It’s unclear how o1’s claimed reasoning could enhance understanding of queries—or generation of responses—across math, coding, science, and other technical topics.
From an SEO perspective, anything that improves content interpretation and the ability to answer queries directly could be impactful. However, it’s wise to be cautious until we see objective third-party testing.
OpenAI must move beyond benchmark browbeating and provide objective, reproducible evidence to support its claims. Adding o1’s capabilities to ChatGPT in planned real-world pilots should help showcase realistic use cases.
Featured Image: JarTee/Shutterstock
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