SEO

Understanding the three awareness stages of your online audience

Published

2 years ago

May 5, 2022

30-second summary:

Are you confident about how your target consumer moves in the three stages, awareness, consideration, and decision?
A website that features content only suited to the first stage of awareness will struggle to convert, whereas a site only focused on conversions may struggle to get any traffic to convert in the first place
Here’s how you can create content that is balanced and targeted to better serve people throughout every step of their journey

Not all traffic is equal. Businesses often forget that their site visits and success metrics aren’t just numbers – they are living, breathing people who are driven by behavior. By understanding and creating content to fit the different awareness stages of that “traffic”, you can not only draw more – but efficiently turn those clicks into conversions. After all, businesses aren’t built on visits alone.

This article will show you the three main awareness stages of online traffic, what type of content fits in these, and a method for auditing your existing content. Remember, every customer goes on a journey. This is about making sure you’re at the finish line when they’re ready to convert.

The importance of knowing the awareness stages

Now, bear with us, but answer this: would you try and sell roller skates to a newborn baby or its parents? A little extreme, yes, but sometimes these make the best examples. The point is that the baby may grow into someone that needs or wants a pair of roller skates, but they’re not at that stage yet.

Understanding the different stages your potential customers are at and how they’re searching for your products/services (both directly and indirectly) will give you the accuracy to target them better. These stages are awareness, consideration, and decision. Just knowing these won’t be enough, you need a balance.

A website that features content only suited to the first stage of awareness will struggle to convert, whereas a site only focused on conversions may struggle to get any traffic to convert in the first place.

Research and roleplay will help you massively here. To get in the head of your audience and understand what their journey looks like, you should be asking yourself “What would I do if…” at almost every corner.

To better explore these stages and how they apply to content, we’ll stick to one example for the next three sections. We’ll move on from the baby with the roller skates, and instead, focus on a hypothetical Manchester-based SME that sells hearing aids and is looking to grow its customer base.

Stage 1: Awareness

This awareness stage is when the customer is just starting to realize they have a problem and that they need a solution. Before this stage, they may not have even realized that their issue could be fixed, or that it was an issue, to begin with. Good content at this stage plants seeds in their head that they don’t need to go on this way any longer.

With that in mind, you don’t want to overwhelm the reader here. Yes, they may now realize that they want a solution, but it’s exceedingly rare that a piece of content can tick all three boxes in one go. Those being – making them aware of the problem, helping them consider the options, and then decide to go with your option. That’s why we have different content for different stages.

In our example of the small business in Manchester that sells hearing aids, the content at this stage may look like this:

‘Five common signs of hearing loss’
‘Data shows that hearing loss is on the rise’
‘When to seek help with your hearing’

If we were writing content for this fictional company, we wouldn’t open these articles with “Now you’re here, view our huge sale on hearing aids!”. Instead, we’d relate to the problems the reader may be having. In fact, throughout all of these stages, your language should be empathetic, solution-focused, and relatable to the reader as much as possible.

Picture a woman in her 40s that has been playing guitar in a rock band since her youth. For her, not being able to hear the nuances of music would almost feel like having an oxygen supply cut off. She might be having some hearing issues, but her search might not start straight away with “hearing aids near me”. She’d try to learn about her issues, if they’re common and how they can be fixed. In these pages, we’d relate to hearing problems and ultimately (but without sounding too sales-y) suggest that hearing aids have helped millions of people by the end.

By writing content targeting this stage, you can be there right at the start of the consumer’s journey. While they will be more likely to convert at the end of that journey, a good content strategy is all about balance. This brings us to the next stage.

Stage 2: Consideration

If the first stage is all about letting them know they have a problem, this is all about showing them how they can fix it. Here, the reader would actively be looking for a solution and considering their options.

While our hypothetical business may be experts at helping hearing loss, there are other ways to do so than just providing hearing aids. We can’t just assume that hearing aids are instantly the preferred option for every visitor. The challenge here is about balancing knowledge, empathy, and delivering content that is objective and genuinely useful to your consumer. However, while you educate your target audience about their options, you can add in smart CTAs that prompt the person towards a landing page that will drive revenue for your business – making this more a choice that your consumer made vs what you wanted to force down their throat.

Sticking to our example of that Manchester SME selling hearing aids, content at this stage may look like this:

‘Six ways to help your hearing loss’
‘The five best hearing aids in the UK’
‘Why even teenagers should consider hearing aids’

As this is the middle stage, you’ll want to avoid leaning too much towards ‘awareness’ and too much towards ‘decision’. You won’t want to speak down to the reader and spend paragraphs explaining the very basics of hearing loss. You also won’t want to open up and ramble on about your great new sale on hearing aids.

Picture a scale, with ‘inform’ on the left and ‘sell’ on the right. You want this to be pretty evenly balanced, but leaning slightly to the left and on the side of ‘inform’.

Show the reader their options, and educate them on the solutions available. Then, if/when they decide that what you provide is the fix for them, they’re already on the right website! They just need a page where they can convert and make that final decision. That leads us on nicely to…

Stage 3: Decision

We mentioned before how awareness content gets you in front of the consumer at the start of their journey. While there’s a lot of value to being there at the starting line, it is content suited to this stage that turns clicks into customers.

That’s why pages here will move away from the blog/article format of the content suggested for the other stages. Instead, you want pages designed specifically for selling the reader on your product or service, with the option to convert right there.

For our hypothetical hearing aid business, the pages designed for this stage may look like:

Category pages showing off their best brands
Product pages where you can purchase hearing aids
A service page to organize a hearing test (with a contact form)

These pages will be laser-focused on selling, while still informing the readers why your business is a better choice for them over all of your competitors. This means a huge focus on USPs.

In the case of our hypothetical hearing aid company, these may include free delivery, the lowest prices in Manchester, or even five years of free insurance. Your USPs should all be sung about on these decision-focused pages. Remember, at this point, they know they want whatever it is you’re selling, so you don’t need to go to great lengths to explain the very basics of your offerings. Just why your business is the best for them. Ensure to have some positive reviews scattered across these pages.

The content here should be easy to read, scannable, and supported by images if you think that’s something your audience is interested in (always look to see what competitors are doing).

Outside of the copy, for ecommerce businesses, the path to purchasing these products should be clear, with large buttons to show the user that this is where you can buy them. If you’re a lead generation business, then there should be plenty of CTAs (calls to action) to point the user to contact forms, phone numbers, or email addresses.

Key takeaways

Like with any marketing or psychology model, there are variants of this with even more steps. However, if you boil it down, we believe that only three steps are necessary for most businesses. The important thing to remember is that the same user might not go through this entire journey on your website in one session. A balanced content strategy means that you can attract any potential customer at any stage, no matter where they are in their purchasing journey.

The danger of having an imbalance in your content strategy is that there might be plenty of blog posts around the first awareness stage, but users don’t realize that you can solve the problem they now realize they have. On the flip side, you could have most of your content focused on the final stage, but you may struggle to draw in the customers that don’t even realize they need you.

That’s why we recommend you run a content audit on your website to see how balanced your current output is. Create a table like the one below and add your existing content to it.

In the example here, we’ll use the ideas we used for our Manchester business:

Awareness Stage Content	Consideration Stage Content	Decision Stage Content
Five common signs of hearing loss	Six ways to help your hearing loss	Category pages showing off their best brands
How to improve your hearing at concerts	The five best hearing aids in the UK	Product pages where you can purchase hearing aids
When to seek help with your hearing	Why even teenagers should consider hearing aids	A service page to organize a hearing test (with a contact form)

While mapping your pages to this, you should be able to easily identify where gaps are and then plan your content strategy around filling those in. ‘Mapping’ is a great term because all successful journeys involve a map.

If you’re just publishing random content with no overall purpose, you’re stumbling around in the dark and hoping you’ll land up where you want to go. A quality content strategy is all about understanding journies and being there for whatever step of it your customer is on.

Jack Bird is the Content Operations Lead at the Manchester-based SEO and digital marketing agency, Add People.

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Related Topics:Audience Awareness Online Stages Understanding

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SEO

4 Ways To Try The New Model From Mistral AI

Published

18 hours ago

December 11, 2023

Max

4 Ways To Try The New Model From Mistral AI

In a significant leap in large language model (LLM) development, Mistral AI announced the release of its newest model, Mixtral-8x7B.

magnet:?xt=urn:btih:5546272da9065eddeb6fcd7ffddeef5b75be79a7&dn=mixtral-8x7b-32kseqlen&tr=udp%3A%2F%https://t.co/uV4WVdtpwZ%3A6969%2Fannounce&tr=http%3A%2F%https://t.co/g0m9cEUz0T%3A80%2Fannounce

RELEASE a6bbd9affe0c2725c1b7410d66833e24

— Mistral AI (@MistralAI) December 8, 2023

What Is Mixtral-8x7B?

Mixtral-8x7B from Mistral AI is a Mixture of Experts (MoE) model designed to enhance how machines understand and generate text.

Imagine it as a team of specialized experts, each skilled in a different area, working together to handle various types of information and tasks.

A report published in June reportedly shed light on the intricacies of OpenAI’s GPT-4, highlighting that it employs a similar approach to MoE, utilizing 16 experts, each with around 111 billion parameters, and routes two experts per forward pass to optimize costs.

This approach allows the model to manage diverse and complex data efficiently, making it helpful in creating content, engaging in conversations, or translating languages.

Mixtral-8x7B Performance Metrics

Mistral AI’s new model, Mixtral-8x7B, represents a significant step forward from its previous model, Mistral-7B-v0.1.

It’s designed to understand better and create text, a key feature for anyone looking to use AI for writing or communication tasks.

New open weights LLM from @MistralAI

params.json:
– hidden_dim / dim = 14336/4096 => 3.5X MLP expand
– n_heads / n_kv_heads = 32/8 => 4X multiquery
– “moe” => mixture of experts 8X top 2 👀

Likely related code: https://t.co/yrqRtYhxKR

Oddly absent: an over-rehearsed… https://t.co/8PvqdHz1bR pic.twitter.com/xMDRj3WAVh

— Andrej Karpathy (@karpathy) December 8, 2023

This latest addition to the Mistral family promises to revolutionize the AI landscape with its enhanced performance metrics, as shared by OpenCompass.

Mixtral-8x7B: 4 Ways To Try The New Model From Mistral AI

What makes Mixtral-8x7B stand out is not just its improvement over Mistral AI’s previous version, but the way it measures up to models like Llama2-70B and Qwen-72B.

mixtral-8x7b performance metrics compared to llama 2 open source ai models

It’s like having an assistant who can understand complex ideas and express them clearly.

One of the key strengths of the Mixtral-8x7B is its ability to handle specialized tasks.

For example, it performed exceptionally well in specific tests designed to evaluate AI models, indicating that it’s good at general text understanding and generation and excels in more niche areas.

This makes it a valuable tool for marketing professionals and SEO experts who need AI that can adapt to different content and technical requirements.

The Mixtral-8x7B’s ability to deal with complex math and coding problems also suggests it can be a helpful ally for those working in more technical aspects of SEO, where understanding and solving algorithmic challenges are crucial.

This new model could become a versatile and intelligent partner for a wide range of digital content and strategy needs.

How To Try Mixtral-8x7B: 4 Demos

You can experiment with Mistral AI’s new model, Mixtral-8x7B, to see how it responds to queries and how it performs compared to other open-source models and OpenAI’s GPT-4.

Please note that, like all generative AI content, platforms running this new model may produce inaccurate information or otherwise unintended results.

User feedback for new models like this one will help companies like Mistral AI improve future versions and models.

1. Perplexity Labs Playground

In Perplexity Labs, you can try Mixtral-8x7B along with Meta AI’s Llama 2, Mistral-7b, and Perplexity’s new online LLMs.

In this example, I ask about the model itself and notice that new instructions are added after the initial response to extend the generated content about my query.

Screenshot from Perplexity, December 2023 mixtral-8x7b perplexity labs playground

While the answer looks correct, it begins to repeat itself.

Screenshot from Perplexity Labs, December 2023 mixtral-8x7b errors

The model did provide an over 600-word answer to the question, “What is SEO?”

Again, additional instructions appear as “headers” to seemingly ensure a comprehensive answer.

Screenshot from Perplexity Labs, December 2023 what is seo by mixtral-8x7b

2. Poe

Poe hosts bots for popular LLMs, including OpenAI’s GPT-4 and DALL·E 3, Meta AI’s Llama 2 and Code Llama, Google’s PaLM 2, Anthropic’s Claude-instant and Claude 2, and StableDiffusionXL.

These bots cover a wide spectrum of capabilities, including text, image, and code generation.

The Mixtral-8x7B-Chat bot is operated by Fireworks AI.

Screenshot from Poe, December 2023 poe bot for mixtral-8x7b firebase

It’s worth noting that the Fireworks page specifies it is an “unofficial implementation” that was fine-tuned for chat.

When asked what the best backlinks for SEO are, it provided a valid answer.

Screenshot from Poe, December 2023 mixtral-8x7b poe best backlinks response

Compare this to the response offered by Google Bard.

Mixtral-8x7B: 4 Ways To Try The New Model From Mistral AI

Screenshot from Google Bard, December 2023 Mixtral-8x7B: 4 Ways To Try The New Model From Mistral AI

3. Vercel

Vercel offers a demo of Mixtral-8x7B that allows users to compare responses from popular Anthropic, Cohere, Meta AI, and OpenAI models.

Screenshot from Vercel, December 2023 vercel mixtral-8x7b demo compare gpt-4

It offers an interesting perspective on how each model interprets and responds to user questions.

Screenshot from Vercel, December 2023 mixtral-8x7b vs cohere on best resources for learning seo

Like many LLMs, it does occasionally hallucinate.

Screenshot from Vercel, December 2023 mixtral-8x7b hallucinations

4. Replicate

The mixtral-8x7b-32 demo on Replicate is based on this source code. It is also noted in the README that “Inference is quite inefficient.”

Screenshot from Replicate, December 2023 Mixtral-8x7B: 4 Ways To Try The New Model From Mistral AI

In the example above, Mixtral-8x7B describes itself as a game.

Conclusion

Mistral AI’s latest release sets a new benchmark in the AI field, offering enhanced performance and versatility. But like many LLMs, it can provide inaccurate and unexpected answers.

As AI continues to evolve, models like the Mixtral-8x7B could become integral in shaping advanced AI tools for marketing and business.

Featured image: T. Schneider/Shutterstock

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SEO

OpenAI Investigates ‘Lazy’ GPT-4 Complaints On Google Reviews, X

Published

2 days ago

December 10, 2023

Max

OpenAI, the company that launched ChatGPT a little over a year ago, has recently taken to social media to address concerns regarding the “lazy” performance of GPT-4 on social media and Google Reviews.

Screenshot from X, December 2023 OpenAI Investigates ‘Lazy’ GPT-4 Complaints On Google Reviews, X

This move comes after growing user feedback online, which even includes a one-star review on the company’s Google Reviews.

OpenAI Gives Insight Into Training Chat Models, Performance Evaluations, And A/B Testing

OpenAI, through its @ChatGPTapp Twitter account, detailed the complexities involved in training chat models.

Screenshot from X, December 2023 chatgpt openai a/b testing

The organization highlighted that the process is not a “clean industrial process” and that variations in training runs can lead to noticeable differences in the AI’s personality, creative style, and political bias.

Thorough AI model testing includes offline evaluation metrics and online A/B tests. The final decision to release a new model is based on a data-driven approach to improve the “real” user experience.

OpenAI’s Google Review Score Affected By GPT-4 Performance, Billing Issues

This explanation comes after weeks of user feedback about GPT-4 becoming worse on social media networks like X.

Idk if anyone else has noticed this, but GPT-4 Turbo performance is significantly worse than GPT-4 standard.

I know it’s in preview right now but it’s significantly worse.

— Max Weinbach (@MaxWinebach) November 8, 2023

There has been discussion if GPT-4 has become “lazy” recently. My anecdotal testing suggests it may be true.

I repeated a sequence of old analyses I did with Code Interpreter. GPT-4 still knows what to do, but keeps telling me to do the work. One step is now many & some are odd. pic.twitter.com/OhGAMtd3Zq

— Ethan Mollick (@emollick) November 28, 2023

Complaints also appeared in OpenAI’s community forums.

Screenshot from OpenAI, December 2023 openai community forums gpt-4 user feedback

The experience led one user to leave a one-star rating for OpenAI via Google Reviews. Other complaints regarded accounts, billing, and the artificial nature of AI.

Screenshot from Google Reviews, December 2023 openai google reviews star rating

A recent user on Product Hunt gave OpenAI a rating that also appears to be related to GPT-4 worsening.

Screenshot from Product Hunt, December 2023 openai reviews

GPT-4 isn’t the only issue that local reviewers complain about. On Yelp, OpenAI has a one-star rating for ChatGPT 3.5 performance.

OpenAI is now only 3.8 stars on Google Maps and a dismal 1 star on Yelp!

GPT-4’s degradation has really hurt their rating. Hope the business survives.https://t.co/RF8uJH1WQ5 pic.twitter.com/OghAZLCiVu

— Nate Chan (@nathanwchan) December 9, 2023

The complaint:

Screenshot from Yelp, December 2023 yelp openai chatgpt review

In related OpenAI news, the review with the most likes aligns with recent rumors about a volatile workplace, alleging that OpenAI is a “Cutthroat environment. Not friendly. Toxic workers.”

Screenshot from Google Reviews, December 2023 google review for openai toxic workers

The reviews voted the most helpful on Glassdoor about OpenAI suggested that employee frustration and product development issues stem from the company’s shift in focus on profits.

openai employee review on glassdoor

Screenshots from Glassdoor, December 2023 openai employee reviews

This incident provides a unique outlook on how customer and employee experiences can impact any business through local reviews and business ratings platforms.

Screenshot from Google, December 2023 openai inc google business profile local serps google reviews

Google SGE Highlights Positive Google Reviews

In addition to occasional complaints, Google reviewers acknowledged the revolutionary impact of OpenAI’s technology on various fields.

The most positive review mentions about the company appear in Google SGE (Search Generative Experience).

Screenshot from Google SGE, December 2023 Google SGE response on OpenAI

Conclusion

OpenAI’s recent insights into training chat models and response to public feedback about GPT-4 performance illustrate AI technology’s dynamic and evolving nature and its impact on those who depend on the AI platform.

Especially the people who just received an invitation to join ChatGPT Plus after being waitlisted while OpenAI paused new subscriptions and upgrades. Or those developing GPTs for the upcoming GPT Store launch.

As AI advances, professionals in these fields must remain agile, informed, and responsive to technological developments and the public’s reception of these advancements.

Featured image: Tada Images/Shutterstock

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SEO

ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

Published

2 days ago

December 9, 2023

Max

ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

ChatGPT Plus subscriptions and upgrades remain paused after a surge in demand for new features created outages.

Some users who signed up for the waitlist have received invites to join ChatGPT Plus.

Screenshot from Gmail, December 2023 ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

This has resulted in a few shares of the link that is accessible for everyone. For now.

Found a hack to skip chatGPT plus wait list.

Follow the steps
– login to ChatGPT
– now if you click on upgrade
– Signup for waitlist(may not be necessary)
– now change the URL to https://t.co/4izOdNzarG
– Wallah you are in for payment #ChatGPT4 #hack #GPT4 #GPTPlus pic.twitter.com/J1GizlrOAx

— Ashish Mohite is building Notionpack Capture (@_ashishmohite) December 8, 2023

In addition to the invites, signs that more people are getting access to GPTs include an introductory screen popping up on free ChatGPT accounts.

Screenshot from ChatGPT, December 2023 ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

Unfortunately, they still aren’t accessible without a Plus subscription.

Screenshot from ChatGPT, December 2023 chatgpt plus subscriptions upgrades paused waitlist

You can sign up for the waitlist by clicking on the option to upgrade in the left sidebar of ChatGPT on a desktop browser.

Screenshot from ChatGPT, December 2023 ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

OpenAI also suggests ChatGPT Enterprise for those who need more capabilities, as outlined in the pricing plans below.

Screenshot from OpenAI, December 2023 ChatGPT Plus Upgrades Paused; Waitlisted Users Receive Invites

Why Are ChatGPT Plus Subscriptions Paused?

According to a post on X by OpenAI’s CEO Sam Altman, the recent surge in usage following the DevDay developers conference has led to capacity challenges, resulting in the decision to pause ChatGPT Plus signups.

we are pausing new ChatGPT Plus sign-ups for a bit 🙁

the surge in usage post devday has exceeded our capacity and we want to make sure everyone has a great experience.

you can still sign-up to be notified within the app when subs reopen.

— Sam Altman (@sama) November 15, 2023

The decision to pause new ChatGPT signups follows a week where OpenAI services – including ChatGPT and the API – experienced a series of outages related to high-demand and DDoS attacks.

Demand for ChatGPT Plus resulted in eBay listings supposedly offering one or more months of the premium subscription.

chatgpt plus accounts selling ebay for a premium 🫡🇺🇸 https://t.co/VdN8tuexKM pic.twitter.com/W522NGHsRV

— surya (@sdand) November 15, 2023

When Will ChatGPT Plus Subscriptions Resume?

So far, we don’t have any official word on when ChatGPT Plus subscriptions will resume. We know the GPT Store is set to open early next year after recent boardroom drama led to “unexpected delays.”

Therefore, we hope that OpenAI will onboard waitlisted users in time to try out all of the GPTs created by OpenAI and community builders.

What Are GPTs?

GPTs allow users to create one or more personalized ChatGPT experiences based on a specific set of instructions, knowledge files, and actions.

Search marketers with ChatGPT Plus can try GPTs for helpful content assessment and learning SEO.

Two SEO GPTs I’ve created for assessment + learning 👀👇

1. Content Helpfulness and Quality SEO Analyzer: Assess a page content helpfulness, relevance, and quality for your targeted query based on Google’s guidelines vs your competitors and get tips: https://t.co/LsoP2UhF4N pic.twitter.com/O77MHiqwOq

— Aleyda Solis 🕊️ (@aleyda) November 12, 2023

2. The https://t.co/IFmKxxVDpW SEO Teacher: A friendly SEO expert teacher who will help you to learn SEO using reliable https://t.co/sCZ03C7fzq resources: https://t.co/UrMPUYwblH

I hope they’re helpful 🙌🤩

PS: Love how GPT opens up to SO much opportunity 🤯 pic.twitter.com/yqKozcZTDc

— Aleyda Solis 🕊️ (@aleyda) November 12, 2023

There are also GPTs for analyzing Google Search Console data.

oh wow. I think this GPT works.

Export data from GSC comparing keyword rankings before and after an update and upload it to ChatGPT and it will spit out this scatter plot for you.

It’s an easy way to see if most of your keyword declined or improved.

This site was impacted by… pic.twitter.com/wFGSnonqoZ

— Marie Haynes (@Marie_Haynes) November 9, 2023

And GPTs that will let you chat with analytics data from 20 platforms, including Google Ads, GA4, and Facebook.

Google search has indexed hundreds of public GPTs. According to an alleged list of GPT statistics in a GitHub repository, DALL-E, the top GPT from OpenAI, has received 5,620,981 visits since its launch last month. Included in the top 20 GPTs is Canva, with 291,349 views.

Weighing The Benefits Of The Pause

Ideally, this means that developers working on building GPTs and using the API should encounter fewer issues (like being unable to save GPT drafts).

But it could also mean a temporary decrease in new users of GPTs since they are only available to Plus subscribers – including the ones I tested for learning about ranking factors and gaining insights on E-E-A-T from Google’s Search Quality Rater Guidelines.