SEO
Understanding the three awareness stages of your online audience
30-second summary:
- Are you confident about how your target consumer moves in the three stages, awareness, consideration, and decision?
- A website that features content only suited to the first stage of awareness will struggle to convert, whereas a site only focused on conversions may struggle to get any traffic to convert in the first place
- Here’s how you can create content that is balanced and targeted to better serve people throughout every step of their journey
Not all traffic is equal. Businesses often forget that their site visits and success metrics aren’t just numbers – they are living, breathing people who are driven by behavior. By understanding and creating content to fit the different awareness stages of that “traffic”, you can not only draw more – but efficiently turn those clicks into conversions. After all, businesses aren’t built on visits alone.
This article will show you the three main awareness stages of online traffic, what type of content fits in these, and a method for auditing your existing content. Remember, every customer goes on a journey. This is about making sure you’re at the finish line when they’re ready to convert.
The importance of knowing the awareness stages
Now, bear with us, but answer this: would you try and sell roller skates to a newborn baby or its parents? A little extreme, yes, but sometimes these make the best examples. The point is that the baby may grow into someone that needs or wants a pair of roller skates, but they’re not at that stage yet.
Understanding the different stages your potential customers are at and how they’re searching for your products/services (both directly and indirectly) will give you the accuracy to target them better. These stages are awareness, consideration, and decision. Just knowing these won’t be enough, you need a balance.
A website that features content only suited to the first stage of awareness will struggle to convert, whereas a site only focused on conversions may struggle to get any traffic to convert in the first place.
Research and roleplay will help you massively here. To get in the head of your audience and understand what their journey looks like, you should be asking yourself “What would I do if…” at almost every corner.
To better explore these stages and how they apply to content, we’ll stick to one example for the next three sections. We’ll move on from the baby with the roller skates, and instead, focus on a hypothetical Manchester-based SME that sells hearing aids and is looking to grow its customer base.
Stage 1: Awareness
This awareness stage is when the customer is just starting to realize they have a problem and that they need a solution. Before this stage, they may not have even realized that their issue could be fixed, or that it was an issue, to begin with. Good content at this stage plants seeds in their head that they don’t need to go on this way any longer.
With that in mind, you don’t want to overwhelm the reader here. Yes, they may now realize that they want a solution, but it’s exceedingly rare that a piece of content can tick all three boxes in one go. Those being – making them aware of the problem, helping them consider the options, and then decide to go with your option. That’s why we have different content for different stages.
In our example of the small business in Manchester that sells hearing aids, the content at this stage may look like this:
- ‘Five common signs of hearing loss’
- ‘Data shows that hearing loss is on the rise’
- ‘When to seek help with your hearing’
If we were writing content for this fictional company, we wouldn’t open these articles with “Now you’re here, view our huge sale on hearing aids!”. Instead, we’d relate to the problems the reader may be having. In fact, throughout all of these stages, your language should be empathetic, solution-focused, and relatable to the reader as much as possible.
Picture a woman in her 40s that has been playing guitar in a rock band since her youth. For her, not being able to hear the nuances of music would almost feel like having an oxygen supply cut off. She might be having some hearing issues, but her search might not start straight away with “hearing aids near me”. She’d try to learn about her issues, if they’re common and how they can be fixed. In these pages, we’d relate to hearing problems and ultimately (but without sounding too sales-y) suggest that hearing aids have helped millions of people by the end.
By writing content targeting this stage, you can be there right at the start of the consumer’s journey. While they will be more likely to convert at the end of that journey, a good content strategy is all about balance. This brings us to the next stage.
Stage 2: Consideration
If the first stage is all about letting them know they have a problem, this is all about showing them how they can fix it. Here, the reader would actively be looking for a solution and considering their options.
While our hypothetical business may be experts at helping hearing loss, there are other ways to do so than just providing hearing aids. We can’t just assume that hearing aids are instantly the preferred option for every visitor. The challenge here is about balancing knowledge, empathy, and delivering content that is objective and genuinely useful to your consumer. However, while you educate your target audience about their options, you can add in smart CTAs that prompt the person towards a landing page that will drive revenue for your business – making this more a choice that your consumer made vs what you wanted to force down their throat.
Sticking to our example of that Manchester SME selling hearing aids, content at this stage may look like this:
- ‘Six ways to help your hearing loss’
- ‘The five best hearing aids in the UK’
- ‘Why even teenagers should consider hearing aids’
As this is the middle stage, you’ll want to avoid leaning too much towards ‘awareness’ and too much towards ‘decision’. You won’t want to speak down to the reader and spend paragraphs explaining the very basics of hearing loss. You also won’t want to open up and ramble on about your great new sale on hearing aids.
Picture a scale, with ‘inform’ on the left and ‘sell’ on the right. You want this to be pretty evenly balanced, but leaning slightly to the left and on the side of ‘inform’.
Show the reader their options, and educate them on the solutions available. Then, if/when they decide that what you provide is the fix for them, they’re already on the right website! They just need a page where they can convert and make that final decision. That leads us on nicely to…
Stage 3: Decision
We mentioned before how awareness content gets you in front of the consumer at the start of their journey. While there’s a lot of value to being there at the starting line, it is content suited to this stage that turns clicks into customers.
That’s why pages here will move away from the blog/article format of the content suggested for the other stages. Instead, you want pages designed specifically for selling the reader on your product or service, with the option to convert right there.
For our hypothetical hearing aid business, the pages designed for this stage may look like:
- Category pages showing off their best brands
- Product pages where you can purchase hearing aids
- A service page to organize a hearing test (with a contact form)
These pages will be laser-focused on selling, while still informing the readers why your business is a better choice for them over all of your competitors. This means a huge focus on USPs.
In the case of our hypothetical hearing aid company, these may include free delivery, the lowest prices in Manchester, or even five years of free insurance. Your USPs should all be sung about on these decision-focused pages. Remember, at this point, they know they want whatever it is you’re selling, so you don’t need to go to great lengths to explain the very basics of your offerings. Just why your business is the best for them. Ensure to have some positive reviews scattered across these pages.
The content here should be easy to read, scannable, and supported by images if you think that’s something your audience is interested in (always look to see what competitors are doing).
Outside of the copy, for ecommerce businesses, the path to purchasing these products should be clear, with large buttons to show the user that this is where you can buy them. If you’re a lead generation business, then there should be plenty of CTAs (calls to action) to point the user to contact forms, phone numbers, or email addresses.
Key takeaways
Like with any marketing or psychology model, there are variants of this with even more steps. However, if you boil it down, we believe that only three steps are necessary for most businesses. The important thing to remember is that the same user might not go through this entire journey on your website in one session. A balanced content strategy means that you can attract any potential customer at any stage, no matter where they are in their purchasing journey.
The danger of having an imbalance in your content strategy is that there might be plenty of blog posts around the first awareness stage, but users don’t realize that you can solve the problem they now realize they have. On the flip side, you could have most of your content focused on the final stage, but you may struggle to draw in the customers that don’t even realize they need you.
That’s why we recommend you run a content audit on your website to see how balanced your current output is. Create a table like the one below and add your existing content to it.
In the example here, we’ll use the ideas we used for our Manchester business:
Awareness Stage Content | Consideration Stage Content | Decision Stage Content |
Five common signs of hearing loss |
Six ways to help your hearing loss | Category pages showing off their best brands |
How to improve your hearing at concerts |
The five best hearing aids in the UK | Product pages where you can purchase hearing aids |
When to seek help with your hearing |
Why even teenagers should consider hearing aids | A service page to organize a hearing test (with a contact form) |
While mapping your pages to this, you should be able to easily identify where gaps are and then plan your content strategy around filling those in. ‘Mapping’ is a great term because all successful journeys involve a map.
If you’re just publishing random content with no overall purpose, you’re stumbling around in the dark and hoping you’ll land up where you want to go. A quality content strategy is all about understanding journies and being there for whatever step of it your customer is on.
Jack Bird is the Content Operations Lead at the Manchester-based SEO and digital marketing agency, Add People.
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SEO
Google Updating Cryptocurrency Advertising Policy For 2024

Google published an announcement of upcoming changes to their cryptocurrency advertising policies and advises advertisers to make themselves aware of the changes and prepare to be in compliance with the new requirements.
The upcoming updates are to Google’s Cryptocurrencies and related products policy for the advertisement of Cryptocurrency Coin Trusts. The changes are set to take effect on January 29th, 2024.
Cryptocurrency Coin Trusts are financial products that enable investors to trade shares in trusts holding substantial amounts of digital currency. These trusts provide investors with equity in cryptocurrencies without having direct ownership. They are also an option for creating a more diversified portfolio.
The policy updates by Google that are coming in 2024 aim to describe the scope and requirements for the advertisement of Cryptocurrency Coin Trusts. Advertisers targeting the United States will be able to promote these products and services as long as they abide by specific policies outlined in the updated requirements and that they also obtain certification from Google.
The updated policy changes are not limited to the United States. They will apply globally to all accounts advertising Cryptocurrency Coin Trusts.
Google’s announcement also reminded advertisers of their obligation for compliance to local laws in the areas where the ads are targeted.
Google’s approach for violations of the new policy will be to first give a warning before imposing an account suspension.
Advertisers that fail to comply with the updated policy will receive a warning at least seven days before a potential account suspension. This time period provides advertisers with an opportunity to fix non-compliance issues and to get back into compliance with the revised guidelines.
Advertisers are encouraged to refer to Google’s documentation on “About restricted financial products certification.”
The deadline for the change in policy is January 29th, 2024. Cryptocurrency Coin Trusts advertisers will need to pay close attention to the updated policies in order to ensure compliance.
Read Google’s announcement:
Updates to Cryptocurrencies and related products policy (December 2023)
SEO
SEO Trends You Can’t Ignore In 2024

Most SEO trends fade quickly. But some of them stick and deserve your attention.
Let’s explore what those are and how to take advantage of them.
If you give ChatGPT a title and ask it to write a blog post, it will—in seconds.
This is super impressive, but there are a couple of issues:
- Everyone else using ChatGPT is creating the same content. It’s the same for users of other GPT-powered AI writing tools, too—which is basically all of them.
- The content is extremely dull. Sure, you can ask ChatGPT to “make it more entertaining,” but it usually overcompensates and hands back a cringe version of the same boring content.
In the words of Gael Breton:
How to take advantage of this SEO trend
Don’t use AI to write entire articles. They’ll be boring as heck. Instead, use it as a creative sparring partner to help you write better content and automate monotonous tasks.
For example, you can ask ChatGPT To write an outline from a working title and a list of keywords (which you can pull from Ahrefs)—and it does a pretty decent job.
Prompt:
Create an outline for a post entitled “[working title]” based on these keywords: [list]
Result:


When you’ve written your draft, you can ask to polish it in seconds by asking ChatGPT to proofread it.


Then you can automate the boring stuff, like creating more enticing title tags…


… and writing a meta description:


If you notice a few months down the line that your content ranks well but hasn’t won the featured snippet, ChatGPT can help with that, too.
For example, Ahrefs tells us we rank in position 3 for “affiliate marketing” but don’t own the snippet.


If we check Google, the snippet is a definition. Asking ChatGPT to simplify our definition may solve this problem.


In short, there are a near-infinite number of ways to use ChatGPT (and other AI writing tools) to create better content. And all of them buck the trend of asking it to write boring, boilerplate articles from scratch.
Programmatic SEO refers to the creation of keyword-targeted pages in an automatic (or near automatic) way.
Nomadlist’s location pages are a perfect example:


Each page focuses on a specific city and shares the same core information—internet speeds, cost, temperature, etc. All of this information is pulled programmatically from a database and the site gets an estimated 46k monthly search visits in total.


Programmatic SEO is nothing new. It’s been around forever. It’s just the hot thing right now because AI tools like ChatGPT make it easier and more accessible than ever before.
The problem? As John Mueller pointed out on Twitter X, much of it is spam:
I love fire, but also programmatic SEO is often a fancy banner for spam.
— I am John – ⭐ Say no to cookies – biscuits only ⭐ (@JohnMu) July 25, 2023
How to take advantage of this SEO trend
Don’t use programmatic SEO to publish insane amounts of spam that’ll probably get hit in the next Google update. Use it to scale valuable content that will stand the test of time.
For example, Wise’s currency conversion pages currently get an estimated 31.7M monthly search visits:


This is because the content is actually useful. Each page features an interactive tool showing the live exchange rate for any amount…


… the exchange rate over time…


… a handy email notification option when the exchange rates exceed a certain amount…


… handy conversion charts for popular amounts…


… and a comparison of the cheapest ways to send money abroad in your chosen currency:


It doesn’t matter that all of these pages use the same template. The data is exactly what you want to see when you search [currency 1] to [currency 2]
.
That’s probably why Wise ranks in the top 10 for over 66,000 of these keywords:


Looking to take advantage of programmatic content in 2024 like Wise? Check out the guide below.
People love ChatGPT because it answers questions fast and succinctly, so it’s no surprise that generative AI is already making its way into search.
For example, if you ask Bing for a definition or how to do something basic, AI will generate an answer on the fly right there in the search results.




In other words, thanks to AI, users no longer have to click on a search result for answers to simple questions. It’s like featured snippets on steroids.
This might not be a huge deal right now, but when Google’s version of this (Search Generative Experience) comes out of beta, many websites will see clicks fall off a cliff.
How to take advantage of this SEO trend
Don’t invest too much in topics that generative AI can easily answer. You’ll only lose clicks like crazy to AI in the long run. Instead, start prioritizing topics that AI will struggle to answer.
How do you know which topics it will struggle to answer? Try asking ChatGPT. If it gives a good and concise answer, it’s clearly an easy question.
For example, there are hundreds of searches for how to calculate a percentage in Google Sheets every month in the US:


If you ask ChatGPT for the solution, it gives you a perfect answer in about fifty words.


This is the perfect example of a topic where generative AI will remove the need to click on a search result for many.
That’s probably not going to be the case for a topic like this:


Sure. Generative AI might be able to tell you how to create a template—but it can’t make one for you. And even if it can in the future, it will never be a personal finance expert with experience. You’ll always have to click on a search result for a template created by that person.
These are the kinds of topics to prioritize in 2024 and beyond.
Sidenote.
None of this means you should stop targeting “simple” topics altogether. You’ll always be able to get some traffic from them. My point is not to be obsessed with ranking for keywords whose days are numbered. Prioritize topics with long-term value instead.
Bonus: 3 SEO trends to ignore in 2024
Not all SEO trends move the needle. Here are just a few of those trends and why you should ignore them.
People are using voice search more than ever
In 2014, Google revealed that 41% of Americans use voice search daily. According to research by UpCity, that number was up to 50% as of 2022. I haven’t seen any data for 2023 yet, but I’d imagine it’s above 50%.
Why you should ignore this SEO trend
75% of voice search results come from a page ranking in the top 3, and 40.7% come from a featured snippet. If you’re already optimizing for those things, there’s not much more you can do.
People are using visual search for shopping more than ever
In 2022, Insider Intelligence reported that 22% of US adults have shopped with visual search (Google Lens, Bing Visual Search, etc.). That number is up from just 15% in 2021.
Why you should ignore this SEO trend
Much like voice search, there’s no real way to optimize for visual search. Sure, it helps to have good quality product images, optimized filenames and alt text, and product schema markup on your pages—but you should be doing this stuff anyway as it’s been a best practice since forever.
People are using Bing more than ever before
Bing’s Yusuf Mehdi announced in March 2023 that the search engine had surpassed 100M daily active users for the first time ever. This came just one month after the launch of AI-powered Bing.
Why you should ignore this SEO trend
Bing might be more popular than ever, but its market share still only stands at around ~3% according to estimates by Statcounter. Google’s market share stands at roughly 92%, so that’s the one you should be optimizing for.
Plus, it’s often the case that if you rank in Google, you also rank in Bing—so it really doesn’t deserve any focus.
Final thoughts
Keeping your finger on the pulse and taking advantage of trends makes sense, but don’t let them distract you from the boring stuff that’s always worked: find what people are searching for > create content about it > build backlinks > repeat.
Got questions? Ping me on Twitter X.
SEO
Mozilla VPN Security Risks Discovered

Mozilla published the results of a recent third-party security audit of its VPN services as part of it’s commitment to user privacy and security. The survey revealed security issues which were presented to Mozilla to be addressed with fixes to ensure user privacy and security.
Many search marketers use VPNs during the course of their business especially when using a Wi-Fi connection in order to protect sensitive data, so the trustworthiness of a VNP is essential.
Mozilla VPN
A Virtual Private Network (VPN), is a service that hides (encrypts) a user’s Internet traffic so that no third party (like an ISP) can snoop and see what sites a user is visiting.
VPNs also add a layer of security from malicious activities such as session hijacking which can give an attacker full access to the websites a user is visiting.
There is a high expectation from users that the VPN will protect their privacy when they are browsing on the Internet.
Mozilla thus employs the services of a third party to conduct a security audit to make sure their VPN is thoroughly locked down.
Security Risks Discovered
The audit revealed vulnerabilities of medium or higher severity, ranging from Denial of Service (DoS). risks to keychain access leaks (related to encryption) and the lack of access controls.
Cure53, the third party security firm, discovered and addressed several risks. Among the issues were potential VPN leaks to the vulnerability of a rogue extension that disabled the VPN.
The scope of the audit encompassed the following products:
- Mozilla VPN Qt6 App for macOS
- Mozilla VPN Qt6 App for Linux
- Mozilla VPN Qt6 App for Windows
- Mozilla VPN Qt6 App for iOS
- Mozilla VPN Qt6 App for Androi
These are the risks identified by the security audit:
- FVP-03-003: DoS via serialized intent
- FVP-03-008: Keychain access level leaks WG private key to iCloud
- VP-03-010: VPN leak via captive portal detection
- FVP-03-011: Lack of local TCP server access controls
- FVP-03-012: Rogue extension can disable VPN using mozillavpnnp (High)
The rogue extension issue was rated as high severity. Each risk was subsequently addressed by Mozilla.
Mozilla presented the results of the security audit as part of their commitment to transparency and to maintain the trust and security of their users. Conducting a third party security audit is a best practice for a VPN provider that helps assure that the VPN is trustworthy and reliable.
Read Mozilla’s announcement:
Mozilla VPN Security Audit 2023
Featured Image by Shutterstock/Meilun
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