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Meta Publishes New ‘State of Small Business’ Report, Examining the Ongoing Impacts of the Pandemic

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Meta Publishes New 'State of Small Business' Report, Examining the Ongoing Impacts of the Pandemic

Meta has released its latest State of Small Business report, which measures the impacts of the pandemic on SMBs around the world, and highlights how minority-owned businesses, in particular, are bearing the brunt of the effects.

Meta’s State of Small Business Report series is based on an ongoing survey of almost 24k business leaders across 30 countries and territories, including 5,324 business leaders from the US. That scale provides an indicative snapshot of the current market – and while some impacts have reduced over time, it’s clear from this latest update that COVID is still causing major ripples throughout the sector.

First off, on closure rates – Meta says that despite vaccine take-up increasing, and lockdowns and closures reducing, 20% of SMBs reported that they were not operational or engaging in any revenue-generating activities in January, up from 18% in July 2021.

And as you can see from this chart, closure rates have increased in the majority of US states.

Meta State of Small Business Report - March 2022

Of those that have remained open, 30% reported that sales in January 2022 were higher than the same period a year ago, while 36% of US SMBs reported a rise in sales.

That means that the majority of businesses are still seeing average or below results, despite more people being able to get out of the house and go shopping. Various restrictions remain in place, so it’s not entirely open as yet, but it’s clear that we still have a way to go in regaining momentum in the post-COVID landscape. If we’re even at that stage.

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With that in mind, it’s little surprise to also see that 81% of SMBs indicated they had used digital tools in the past 30 days.

Meta State of Small Business Report - March 2022

As you can see in this chart, 50% of SMBs globally reported that they have been using digital tools to communicate directly with customers, the most prevalent use of digital tools, while 38% of SMBs in North America indicated that the majority of their sales were made digitally.

The data also shows that female and minority-led businesses continue to see bigger impact, with 44% of minority-led businesses reporting a reduction in sales (compared to 30% of other SMBs), while closure rates for female-led SMBs were 8 percentage points higher than that of male-led businesses.

Meta State of Small Business Report - March 2022

Disparity like this is part of the reason why social platforms continue to push initiatives that promote these businesses specifically, as a means to address ongoing effects, and reduce the impacts racial and gender disparity, where possible.

Which is not always possible, and it’s important to recognize these impacts in the broader scope of the pandemic, and to consider those affected within your own communities as a result of the ongoing changes.

It does feel, in many ways, like we are getting back to a level of normal, but the full impacts of the pandemic are likely to be present for years yet. And within that, we need to do all that we can to work with local businesses, while also adjusting to new norms and facilitating growth, whether through updated recruitment processes, new shopping behaviors, etc.

Meta’s full, 71-page State of Small Business report includes a range of in-depth insights and notes on the ongoing impacts of the pandemic, and given that SMBs are the engine that fuels the overall economy, it is worth taking a look, and getting an understanding of where we’re at, and considering what that could mean for your future efforts.

You can download Meta’s full State of Small Business Report March 2022 update here.

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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