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Musk Cuts Staff, De-Lists Twitter from the Stock Exchange on Day 1 as Chief

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Musk Will Seek Evidence from Twitter’s Former Product Chief as He Looks to Exit His Takeover Deal

So, Elon Musk is now the ‘Chief Twit’ as he says, with the billionaire taking ownership of the platform late Thursday, and for now at least, appointing himself as interim CEO. Whether he stays on as chief, or appoints somebody else to that role, remains to be seen, but thus far, it does appear as though Musk plans to take a hands-on role in re-aligning the app in his vision.

Though what exactly that vision is remains unclear.

Musk’s first order of business was to fire several top execs, including CEO Parag Agrawal, clearing house of those whom he clearly didn’t get along with throughout the takeover process. Among them was also the platform’s head of policy Vijaya Gadde, who’s played a key role in many of Twitter’s biggest moderation and safety decisions over the past 10 years – it was Gadde, for example, who made the call to ban former US President Donald Trump from the app.

The loss of so much experience will hurt the company, no doubt. But Musk, of course, has an alternative view on what Twitter should be, so they were unlikely to ever see eye-to-eye anyway. And the departing execs will take home millions in payouts, which should soften the blow, before they’re re-appointed at another tech firm in similar roles.

Musk’s second key order of business, however, following those initial exec cuts, was to take Twitter private.

As reported by The New York Times:

“As part of buying Twitter, Mr. Musk is merging the social media company with X Holdings, a corporate entity that he established in Delaware to handle the deal. X is buying out all of Twitter’s stock and will control the service, and Mr. Musk will control the holding company. Twitter will be delisted from the New York Stock Exchange and its shares will no longer trade on public markets as of Nov. 8, according to a securities filing.”

Thus, Twitter will no longer be a listed entity, and will no longer have to provide performance updates, so we won’t know exactly how many users Twitter has, how its latest subscription tools are performing, how its costs and expenses are rising. Some of these details will still be available, but they won’t be officially reported every quarter, which will reduce insight into the Musk Era at the app.

De-listing will also see the dissolution of Twitter’s current board of directors, with Musk to appoint a new board at some stage. Who he appoints here could also point to his future plans, which, again, remain relatively vague, outside of a few key hints.

To recap, Musk has said, or at least implied, that his priorities will be:

  • Eliminating bots
  • Expanding the rules around what users can say in the app (within the law)
  • Open sourcing feed algorithms
  • Increasing paying subscribers

Each of these elements will have variable impacts, though more recently, Musk has also sought to reassure advertisers that there won’t be any major changes to how they operate, as a means to keep that income stream flowing.

But eventually, Musk wants to reduce the platform’s reliance on ads, and make subscriptions a bigger part of Twitter’s income.

In one exchange with Twitter employees this week, Musk reiterated his plan to boost subscription intake to 50% of the platform’s revenue, which he also views as a potential solution to the app’s bot problem.

Musk has floated this concept in the past, that by lowering the price of Twitter’s subscription offering Twitter Blue to $2 per month, and giving every paying subscriber a blue checkmark (or similar marker), that would make it less tenable for bot companies to keep making more profiles, because eventually, all the real human accounts would be verified, making the bots easier to spot.

But as with almost everything that he says, Musk has switched his thinking on this too:

Maybe, then, Musk simply plans to start charging businesses to use the app – though that could also be a hard sell if, as expected, he starts bringing back previously banned users, like Trump, with a range of advertisers already planning to boycott the app if that happens.

It’s impossible to know the direction that Musk will take things, because I don’t think he knows, while Musk habitually revises his thinking, then denies that he ever suggested anything else.

In any event, we’ll likely have to wait for a little bit longer to see what’s coming, because Twitter has paused all site changes till November 1st due to the Musk takeover, and the potential for rogue employees to make changes on the way out the door.

But some staff are already being let go, and Musk could reinstate any user at any time. Right now, Musk says that he’s ‘digging into’ Twitter’s bans and shadowbans, to get the bottom of what’s happening on this front.

After that, nobody knows what will come next for the app.

UPDATE: Musk says that Twitter will form a new ‘content moderation council’ to decide on what can and can’t be posted to the app.

Which sounds a lot like Meta’s Oversight Board, which provides alternative means to review the decisions of Meta’s moderation team. The Oversight Board even reviewed the company’s decision to ban former US President Donald Trump (and found it to be the right one), which, seemingly, will be one of the first tasks allocated to Musk’s similar council, which will be established, presumably, soon.

Again, it seems like a bit of a back-track from Musk, now that the reality of dealing with proper content moderation is in his lap. Musk has loudly and repeatedly criticized Twitter’s past moderation efforts, and while the council approach is likely the right way to go, in ensuring independent experts are consulted to advise on such, as opposed to just going free for all, it’s still a shift from his gung-ho approach from the peanut gallery.

I’m also not sure that it bodes well for Musk’s future plans for the app. Most of the ideas that Musk has touted for reforming Twitter, and building it into a social media powerhouse, have been tried and tested many times before, by every other app in the space. Musk has suggested making Twitter more of a utility tool, like Chinese messaging apps, he’s suggested replicating the addictiveness of TikTok by updating Twitter’s algorithms, he’s talking about getting more people to pay to use the platform.

Like, yeah, every social app has considered these ideas, every platform has tried these things at different times. They haven’t worked.

The fact that Musk, once again, is falling back on concepts that have been already been tried doesn’t seem to suggest that he’s going to be bringing a lot of fresh takes to the app.

As per Musk, no major decisions on reinstatements, like the unbanning of Donald Trump, will happen before the council is established. So you’ll have to wait a little longer for the next stage.



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Twitter Will Begin Removing ‘Legacy’ Blue Checkmarks from Next Week

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Twitter Will Begin Removing ‘Legacy’ Blue Checkmarks from Next Week

Get ready for the next phase of Twitter 2.0’s subscription revenue push, with the platform announcing today that ‘legacy’ blue checkmarks will begin being revoked as of next week.

As per the above tweet, Twitter’s hoping to boost Twitter Blue and Verification for Business subscribers by prompting them to start paying for their blue tick instead.

Twitter’s also alerting blue tick account holders with this in-stream notification.

That could see some legacy verified accounts paying up, bringing in a few more Twitter Blue subscribers – though the amount that are going to revert to Verification for Business, which costs $1,000 per month, will be far less.

But if Twitter wants to reach its target of 50% of its revenue coming from subscriptions, it needs to take action, because right now, according to analysis, Twitter Blue has around 450k subscribers, which equates to only 0.12% of Twitter’s total user base.

In order to generate 50% of Twitter’s total income, Twitter needs around 24 million users to sign up to the program. So while Twitter Blue is set to bring in more money for Elon and Co. (around $11 million per quarter to be exact), it’s nowhere close to being half of the platform’s intake, which, based on its last revenue report, would be around $590 million every three months.

While it also dilutes the value of the thing that it’s aiming to sell. The problem with selling blue checkmarks, both on Twitter and Facebook, is that you’re charging users for the exclusivity, and the perceived reputational value of having a blue tick, but as soon as anyone can buy it, it’s no longer valuable in this respect.

And as more people sign up, it becomes even less valuable over time, and once Twitter removes the legacy blue ticks, that will mean that the only checkmarks left are those that are attached to accounts that are paying for it, which will make it completely worthless in this respect. At that stage, the blue check is only going to show others that you have enough money to afford it, and that you want to support Elon Musk’s mission to change how Twitter works.

Maybe that has some value in itself, and there are some aspects of Twitter Blue that some users will pay for. Though even then, Twitter’s experimenting with a new option that would enable subscribers to not show their blue tick, if they choose – because even Twitter is moving to acknowledge that it’s not the indicator of reputational or exclusivity that it once was.

And it’ll become less so from next week – while it’s also worth noting that even if every legacy checkmark holder were to sign on to pay $8 per month, and keep their blue tick, that would still only be another 420k extra subscribers, max.

And I suspect many won’t. I suspect, too, that removing the legacy checkmarks will have a negative impact, in that it will see some of those users tweet even less, because they won’t feel as aligned to the platform that has taken away that marker from their account.

This is why selling verification ticks is a flawed strategy, because its growth and expansion dilutes its own value, and undermines the concept of what it is. Sure, Meta’s trying the same thing, but even Meta staff raised this same concern (as did Twitter staff), and Meta at least offers a truly valuable aspect, in providing additional, in-person support for paying subscribers.

But even then, Meta’s approach is also flawed, because you can’t sell reputation, you can’t charge for authority or recognition.

Some will think that’s what they’re getting, but eventually, when they’re the only ones left, I think you’ll find that it’ll be much easier to dismiss blue checkmark accounts in-stream.

It’s a confused approach, which won’t become a significant revenue driver – at least not without some significant additions that are worth paying for. But Twitter’s pushing ahead either way.  

Prepare to pay up, or lose your blue tick, from next week.



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The Best Marketing Strategy Is Choosing One Tactic at a Time

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The Best Marketing Strategy Is Choosing One Tactic at a Time

Contrary to the pressure you might be feeling, you really don’t need to be everywhere simultaneously. It’s easy to become overwhelmed thinking about the seemingly endless options to choose from. Most business owners feel pressure to juggle multiple social media accounts, email sequences, public relations efforts, etc. It’s enough to leave anyone with a headache — and a loss in which direction to move.

Though some would argue that showing up in different places will help you reach as many people as possible, that shouldn’t be your end goal. To grow and increase brand awareness, it’s about reaching the right people — not all people.

If you don’t know where to start? Choose one tactic at a time. Doing one thing incredibly well is much more strategic than doing a handful of things mediocrely. 

Start with your business goals

The key word here is your. Too often, we get wrapped up in what others do. This brand is on TikTok, that brand has a podcast, and this brand has countless influencers. The problem is that none of those brands have your mission, audience, or goals. So if you develop your marketing strategy around their approach, it’s bound to fall flat.

Establish your end goal first. Then, move into what tactic is going to help you get there. All businesses are in different places — even if they’re selling the exact same things. “They do it, so we should too” isn’t the way to go. Instead, be selfish, put your brand first, and get clear on your goals before moving forward.

Different stages of business, different goals. If you’re unsure which tactic to focus on, establishing your goals will point you in the right direction. 

Startups and early stage companies

Once you have a place to send people, like a website, consider moving into public relations strategies. PR allows new businesses to move in two ways: wide and deep. You can go wide by sharing insight into your audience or industry, reaching as many people as possible. And you can go deep by offering a tactical approach to said audience or industry. 

Many entrepreneurs think social media should be their main (and first) priority, but if you want to grow quickly, there are better moves. These channels can take longer to build up, whereas showcasing your expertise through different PR efforts will help you build credibility while giving you social proof to feature on your website. 

Established companies looking for new customers

Let’s say you’re an established company with a handful of basic customers, but hoping to expand and reach new people. If you want to attract new customers, it’s time to meet them where they’re at. If you’re more B2B focused and want to reach different professionals, LinkedIn is your best bet. However, if your audience is more Gen Z-focused, TikTok is a better use of your time. 

You don’t need to be on every single platform. You only need to spend time on one, maybe two (should you have the resources) channels that your ideal customers use regularly. Then, once you have a handle on your channel(s), consider expanding to others.

Established companies looking for referrals & repeat business

There’s power in not forgetting about your current customer base. If you’re looking for more referrals and repeat business, one marketing tactic to focus on are loyalty programs. Should an image of a well-worn punchcard come to mind, know there are plenty of other forms a loyalty program can take. First-timer discounts, referral rewards, and spending points, to name a few. To convince your current customers to stick around and share the wealth with others, think about a reward or discount that would boost their loyalty.

Brick-and-mortar businesses can go with that classic punch card, while digital businesses can offer a specific percentage off for those who refer their business to someone who becomes an actual customer. PR and social media tend to get all the hype, but these internally-focused tactics can make a massive difference in the long run. The customer experience shouldn’t end with a sale. Remember to nurture those who’ve made your business successful in the first place. 

One tactic at a time

Marketing is a unique beast — one that leads to plenty of analysis paralysis (aka, when we end up doing nothing because the number of options is incredibly overwhelming). Fortunately, focusing on one tactic at a time allows us to hone in on our goals and allocate our resources accordingly. So think about your needs, bring in your audience, and choose the strategy that will help you move the needle forward.

Cover image source: allvision

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LinkedIn Publishes New Report on Recruitment Trends

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LinkedIn Publishes New Report on Recruitment Trends

LinkedIn has published a new report on the latest trends in recruiting, based on a series of interviews with a range of HR professionals, along with LinkedIn user data, which highlights key shifts and changes, as per LinkedIn profiles and job listings.

The full, 29-page global report covers overall recruitment trends, while there are also regional reports which hone in on specific markets for closer analysis.

You can download all the different variations of the report here, but in this post, we’ll take a look at some of the highlights.

The report looks at five key elements of the recruiting process:

  • The role of recruiting
  • The impacts of economic uncertainty
  • Employer branding
  • Skills-first hiring
  • Internal mobility and upskilling

These are the key areas where LinkedIn’s data shows the biggest shifts, with the pandemic, in particular, changing the way many people look at their work, and what they want out of their careers.

Each section provides a series of predictions for that element, and how the recruiting landscape is changing.

Which is particularly relevant in regards to flexible work – though that’s still not the key focus for candidates.

LinkedIn Future of Recruiting Report

There are also notes on LinkedIn usage trends, and how recruiters are searching for candidates in the app.

LinkedIn Future of Recruiting Report

There are also overviews of how new technology, like generative AI, will impact recruiting, along with trend notes on learning, upskilling, and how employers and candidates vary in their perspective of each.

Most of this, of course, is very industry-specific, so not overly indicative of LinkedIn usage trends or shifts, but there are some valuable data points as to how people are changing their LinkedIn behaviors in line with the latest tools, features and trends, within their respective industries.

If you’re a HR pro, it’s definitely worth a look, while if you’re looking to get a better understanding of how people are using LinkedIn, there are also some valuable notes to consider.

You can download LinkedIn’s full Future of Recruiting report here.

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