Generative AI and large language models are making customer experience platforms more accessible and humanized. These advances in recent months build on years of AI development...
Social media is now a crucial part of how consumers discover new CPG products. From brand accounts to online influencers, huge shares of the more...
If you are reading this article, chances are that you know something about Ryan Deiss and his Customer Value Journey. Ryan literally built a marketing education...
In the days of rapidly developing A.I. products and advantages, there’s one thing that still requires a personal touch – customer service. Being able to support...
In today’s digital age, data is king; for online retailers, customer data is everything. With the help of customer data, businesses can get valuable insights into...
To be competitive as a brand, it’s essential to constantly offer value to your customers. Customer value is what makes the wheels of commerce go around....
Big data enables businesses to thrive and grow by finding hidden patterns in data. Brands are now getting smarter by taking actions based on customer sentiments. Not only...
While anyone who has worked in retail bristles at the phrase, “the customer is always right,” there is a level of truth to the statement, especially...
Machine learning is improving customer experience by adding more simplicity, efficiency, and productivity. Customer experience (CX) is an area where machine learning is having a significant impact,...
In a significant departure from its previous practices, OpenAI has announced that it will no longer utilize customer data sent via its APIs to train its...