While many brands talk about focusing on the customer, few do it. Less than a quarter (24%) of global brands are mapping customer behavior and sentiment,...
How do you deliver value at every stage of the customer journey? It’s the single most important goal held by almost everyone from marketing to sales...
The rise of the LLM and Generative AI models brings the era of mass hyper personalisation at scale. Increasingly customers are expecting fast and effective responses...
Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and...
Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. Every year the bar gets raised. In...
As marketers and business owners, we’re often so focused on getting customers that we forget about the real lifeblood of scale: retention. The average monthly customer...
Small businesses have particular difficulties at their very start. This is because they have fewer resources and fewer employees. However, they can level the playing field...
Automated parking is becoming increasingly popular as a convenient and efficient way to park vehicles. With this convenience comes the potential risk of unauthorized access to customer...
Ever wondered why you’re drawn to certain products or why a specific retail layout feels more inviting? There’s more to it than meets the eye. In...
Are you looking to improve the customer experience in your online store? When you take time to understand your customers’ needs, you can improve their journey...