Have you ever run a customer survey only to be disappointed by the results? And it wasn’t because the feedback told you something about your brand...
This could be handy – Instagram’s developing a new set of message labels for business accounts, which would make it easier to manage customer interactions in...
Most marketers say they’re struggling to meet customer expectations, and a new report on the current marketing landscape reveals why. The eighth edition of Salesforce’s State...
Consumer data collection has exploded over the past decade. As users, we’ve grown too accustomed to sharing very personal data in this loosely regulated digital age...
Cisco ThousandEyes has expanded its global presence with the launch of a new EU Cloud Region. Ready for operation immediately, the new EU Cloud Region, hosted...
Customer experience is probably one of the most crucial aspects to focus on for ecommerce companies. According to the PWC customer experience report, 86% of online...
Most marketers work day in and day out to stay on top of how their market is evolving, but just one unexpected factor can shift the...
Are you looking for ideas for a customer loyalty program? Want to learn the different ways you can reward your best clients? The team from Rush share...
Customer lifetime value is the total amount of money businesses expect a customer to spend during their lifetime. Measuring this metric is essential as businesses can...
Good news for Facebook users, with Meta announcing that it’s building a new customer-service division, which will provide direct advice and assistance in order to help...