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Protect the Hours of Operation on Your GBP from Unwanted Google Edits

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Protect the Hours of Operation on Your GBP from Unwanted Google Edits

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.

Image credit: Bart Maguire

Over the next six months, Google is going to employ machine learning and AI to alter the hours of operation on twenty million Google Business Profiles as part of their project of creating a “self-updating map”. Some experts estimate that this is roughly one-fifth to one-sixth of all GBP listings, meaning the chances are strong that you or one or more of your clients could experience these edits.

Google has good reason for pursuing accuracy in their local index, but local business owners have even better reason to be on top of this announcement and proactively safeguard the validity of their own data. Today, we’ll show you what to do to take charge on these vital listings which, while they belong to Google, represent your business.

Why is this happening and is this new?

Google is right in observing that the chaos of COVID-19 has affected the accuracy of their local business index. Updating GBP hours to reflect changes may not be at the top of the to-do lists of business owners struggling with so many challenges.

However, Google’s description of how they plan to alter business hours is raising some alarm, due to the peculiarity of their disclosed methods. Some processes are sound. For example, Google mentions use of Duplex to actually phone business owners directly to ask what their current open hours are, which makes excellent horse sense. Additionally, asking Local Guides to validate this information could also help if an owner is unreachable, for some reason, and the guides being tapped are civic-minded instead of just playing for points. All fine and good.

Where we get into murkier waters is in Google saying they will use the hours of other related local businesses to “predict” what the hours should be for the business you are marketing. The example they use is determining what the hours of Liam’s Lemonade Shop should be by looking at the hours of other nearby lemonade shops. In other words, if Larry’s Lemonade Emporium is open from 9-5, Google assumes that Liam’s Lemonade Shop shop should be, too, which will come as a surprise to him if he runs a late night citrus spot. I’m not the only one finding Google’s logic less than exemplary on this.

Another process Google mentions is that of deriving information from Street View, which I am dubious about, given that many places I visit via this service have not been updated in more than a year, and in some cases, in more than a decade:

1652084204 821 Protect the Hours of Operation on Your GBP from Unwanted

If Google’s thinking is that harried business owners have not had the free time necessary to keep their hours updated throughout the past two years, then trying to glean this information from random snapshots in time of whenever a Google vehicle last passed through town seems like a rather fuzzy solution. The hours of your business in 2022 may be quite different from what they were a year ago, or five years ago.

If some of Google’s ways and means accompanying this big announcement have a familiar ring to them, it’s because what they are describing is not, in fact, totally new. Since the beginning of local search history, Google has crowdsourced information and implemented it in their listings, and all of that time, local SEOs and local business owners have been suggesting that this is not a good substitute for getting information directly from the companies Google is representing and monetizing via their system. We basically have to view this development from Google as an acknowledgement of three things:

  1. Your listings belong to Google.

  2. Google has never reached the level of direct local business owner engagement they actually need to maintain the quality of their index.

  3. In the absence of this, they substitute crowdsourcing and technology in hopes of achieving enough accuracy to maintain a certain degree of public trust necessary to be able to keep monetizing SERPs and having them seen and used.

So, take a deep breath. This is the Google we already know, putting a high tech spin on a historic communications failure, but don’t overlook this announcement. It’s a strong message from the search engine that you have to stay on top of your own listings if you don’t want Google to completely take over and edit your data based on random information. Fortunately, there are specific things you can do to take charge!

How to proactively protect your GBP hours

1652084204 934 Protect the Hours of Operation on Your GBP from Unwanted

Here’s a short list of your five best options for signaling to Google that, yes, you are staying on top of your own hours and don’t require assistance.

  1. Be sure the hours of operation on your website are accurate. Google says this is one of the places they investigate.

  2. Sorry for the pain-in-the-neck, but if you manage your listings manually, you now need to regularly check all of them to see if Google has altered their hours. I’d recommend checking at least every month (as if you don’t already have enough to do). Moz Local customers have a much easier option. Just check the Profile Suggestions section of your dashboard to see, at a glance, whether Google or anyone else is trying to edit your hours, even if you have hundreds of listings. Being alerted when data changes are suggested should provide so much peace of mind, and you can accept or reject edit suggestions. Whew!

  3. Thirdly, take some time this week to edit your hours, even if the edit is small. For example, you could go into your listings today to set special hours for the winter holidays in advance, proving to Google that you are well aware of your own schedule and that your hours of operation are not neglected.

  4. Remember our recent discussion of the QRG and how Google employs human quality raters to get a sense of your business from what others are saying about it? Be sure all of your local business listings across your local search ecosystem are up-to-date with correct hours (another thing Moz Local makes so much easier!) so that quality raters aren’t encountering complaints from customers who came to your business and found it closed when it was listed online as being open for business.

  5. Finally, for brick-and-mortar brands, do step outside today and be sure the hours displayed on your windows, doors, and street level signage are accurate, just in case a Google Maps Car or a local guide is heading your way.

Google is telling us, yet again, that local business listings aren’t a set-and-forget asset

A local SEO myth that I see surfacing frequently is that you can build out your listings and then forget about them. This is simply not true! Ongoing, active management of all of your listings has always been essential for three core reasons:

  1. Incorrect information on neglected listings has been proven to lead to negative reviews from inconvenienced customers, and negative reviews undermine conversions/transactions. If your real-world hours change and you don’t update your online listings across the local search ecosystem, customers will complain in reviews and the low-star rating they assign you will influence the impressions and actions of other potential customers. Meanwhile, remember that wrong hours in one place can then be distributed to multiple local business listing platforms and apps in the absence of active management. Customer care is the number one reason why you can’t neglect your listings.

  2. It isn’t just Google which can decide they know better than you about key fields of your listing. Any member of the public, including competitors and spammers, can suggest edits to your profiles that you will be unaware of if you are not paying attention.

  3. It’s an outdated perspective to view local business listings as static entities. Year-over-year, Google Business Profiles, in particular, are becoming increasingly interactive and transactional. Competitive local businesses must have a solid strategy for continuous management of photos, reviews, Q&A, messaging, bookings, shopping and more. Far from being a one-and-done scenario, listings management is central to local business operations.

Given that Google shows no signs of ceding total control of listings to business owners, your best strategy is to take as much charge as you can and be as proactive as possible in publishing dynamic information to your listings. With Google’s latest announcement fresh in all our minds, today might be a good day to check out Moz Local to simplify your local to-do list.

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3 Contextual Link-Building Strategies That Actually Work

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3 Contextual Link-Building Strategies That Actually Work

 

Quality content can get your web pages ranking higher in Google search results. But contextual links can help, too.

Google says the inclusion of relevant, high-quality links signals the content that includes them may be quality content, too.

So, how can you earn contextual links to give your content an edge over the competition? Adopt one, two, or all three of the strategies detailed in this article.

But first, let’s understand what contextual links are.

What are contextual links?

A contextual link appears in the body of a web page’s content. A hyperlink is added to a relevant word or phrase. They:

  • Link to other pages on the site.
  • Cite the source of a claim or statistic.
  • Indicate other relevant pages.
  • Provide readers with more in-depth information on the topic.
  • Guide readers to a product or service.

In this screenshot of an article with the header, Challenges of Productivity Tracking in Remote Workplaces, three phrases are hyperlinked — measure productivity, Microsoft, and research by Gartner.

Each contextual link serves a purpose:

  • “Measure productivity” goes to a Slack article about how to measure employee productivity.
  • “Microsoft” directs the reader to the original research for the cited statistic.
  • “Research by Gartner” links to the native source for the research cited in that paragraph.

With a contextual link-building strategy, you not only boost your content in the eyes of Google but also encourage other sites to use your valuable content to provide their readers with additional information or context.

Now, let me show you three strategies to grow your contextual links and improve your content’s rankings.

1. Help sites fix their broken links

Broken link building involves contacting a website, pointing out a broken external link on a page, and suggesting your content as its replacement.

Broken links could result from a 404 error, a blank page, or a redirect to an irrelevant page — any alteration that ruins the original link’s purpose.

Since broken links negatively affect the visitor experience, removing them is in the site’s best interest. Your replacement offer gives them a quick solution to their problem. Plus, people are more willing to help you after you’ve helped them.

To find broken links, use a tool like Free Backlink Checker extension. I also like to inspect links manually since most tools only pick up 404 errors. Rely solely on them, and you will miss relevant broken-link opportunities.

Ahrefs also has tools for finding broken links. Its free broken link checker is helpful, but the paid version is more robust.

Paid subscribers can go to Site Explorer, go to the Outgoing Links report, and click on “Broken Links” from the dropdown menu.

The report identifies the total number of broken links (3,136 in the example below), the referring pages (the URL for the content including the broken link), the anchor (the words hyperlinked in the content), and the link (the URL that no longer directs to a viable page).

The report identifies the total number of broken links (3,136 in the example below), the referring pages, the anchor, and the link.

Ahrefs subscribers can also compile a Best by Links report under the Pages option in the Site Explorer tool.

In this example, the report lists pages with 404 page-not-found errors for TheMuse.com. It has 6,230 pages with broken external links. Each page URL listed is accompanied by the number of referring domains and a number of links to the page.

The report lists pages with 404 page-not-found errors for TheMuse.com. It has 6,230 pages with broken external links.

This research can identify the topics with the biggest potential to become the fixes for a broken link. You can create content to address them or identify content you already published. Just make sure the content closely matches the intent of the anchor text’s original link.

For example, the same research report, which is now a broken link, is cited in articles from Oyster and TINYpulse. On Oyster, the anchor text reads, “44% of companies did not allow remote work.” On TINYpulse, the anchor text says, “only 33% are very satisfied with the level of trust in their organization.”

On Oyster, the anchor text reads, “44% of companies did not allow remote work.”
On TINYpulse, the anchor text says, “only 33% are very satisfied with the level of trust in their organization.”

For a single article link to replace the broken link on Oyster and TINYpulse, the content would need to cite both a statistic about remote work and another stat about trust in organizations.

2. Guest posting

Like the broken-link replacement strategy, guest posting benefits both your and the recipient’s sites. You reach out to sites and offer to write content about a topic relevant to their audience that relates to your content subjects and includes a link to your site. This technique works well because you typically control where and how to add your link to make it as relevant as possible.

You can take multiple approaches to win guest-posting opportunities. No matter which tactics you use, track the sites and verify the site’s quality using Ahrefs, another tool, or a direct visit to the site.

First, you can use Ahrefs (or a similar tool) to examine your competitors’ backlinks and identify any links that come from guest posts. The anchor or surrounding text might hint at its status with phrases such as “contributed by,” “guest post by,” or the name of the brand or author. You also can check links manually to see if they’re contributed content.

In this example from Collegiate Parent, the headline reads “EFC Too High? Tips for Successful Aid Appeals” and includes a byline for “Billie Jo Weis.” At this point, you don’t know if it is a contributed article.

The headline reads “EFC Too High? Tips for Successful Aid Appeals” and includes a byline for “Billie Jo Weis.”

But scroll down to the end, and you can see the author’s bio. It confirms the article is a guest post because her bio says she is a client services advisor for My College Planning Team, not the publisher (Collegiate Parent).

The bio confirms the article is a guest post because it says she is a client services advisor for My College Planning Team, not the publisher (Collegiate Parent)

You can also use Google search operators to identify sites open to guest contributions. You’ll want to do several searches using variations of your target keywords and topic accompanied by phrases, such as “guest post,” “contributed by,” “guest post by,” and “guest posting guidelines.”

The example in the screenshot below works for a brand targeting college prep topics. The search is “’college prep’ ‘guest post by’ -site.pinterest.com.” The results reveal four articles from four sites that use the words “college prep” and “guest post by.” You can add those sites to your outreach tracker.

The example screenshot shows the search for "college prep" and "guest post by" -site.pinterest.com. The results reveal four articles from four sites that use the words

Finally, you can list sites relevant to your niche that didn’t appear in the earlier searches.

TIP: Not all sites that accept guest articles say so on their website.

3. Niche edits

A niche edit, sometimes referred to as a link insert, is a technique that adds a link to existing content. The key to success is finding relevant articles on high-quality sites and pitching your content as a valuable addition to those articles.

You can use a similar process to the Google guest post search. Input a broad keyword for your targeted keyword, then tell it you don’t want the targeted keyword in the title. If the entire article is about your targeted keyword, your chances of getting the publisher to include a link to a similar article are low.

Here’s an example from one of our client’s that sought to make niche edits for the keyword “soft skills.”

The Google search included these phrases:

  • “Organizational development” soft skills -intitle:”soft skills”
  • “Organizational development” soft skills employee training -intitle:”soft skills”
  • Soft skills employee training  -intitle:”soft skills” organizations

It led to an added link for “soft skills” in this article — “Employee Development,” which includes the header, “What are the benefits of employee development for an organization?”

Article from Big Think, which includes the header, “What are the benefits of employee development for an organization?” The article shows the "soft skills" link.

You can do several searches, modifying your search operators each time to see what sites and content appears. Think of multiple angles to broaden the potential sites that publish content with your targeted or a related keyword.

After you’ve crafted a list of high-quality prospects, it’s time for outreach.

Niche edits might be the hardest of the three strategies to achieve because they’re not as clear of a win-win situation as the other two (repairing broken links and publishing new content).

Your email pitch can make or break your niche-edit campaign. It must convince the publisher that your content provides so much value that they will want to take an extra step with content they’ve already completed.

 Here are some tips to craft a link-earning email pitch:

  • Start by mentioning something about them. It could be something you like about their website or the article you’re targeting. You want them to know you’ve explored their site and read the article. But don’t overdo it. A simple compliment or sentence about how you found the article helpful should suffice.
  • Introduce your content and mention how it can help their audience. Be concise and convincing, but don’t oversell it.
  • Go one step further and point to a section or sentence where you think your content might be a good fit. This will help them see where your content can add value and link to it.

Get linking

Though contextual link building may seem challenging to execute, it can bring great rewards. Follow these tips and strategies, and your valuable content will get more attention from external sites and eventually Google rankings where it deserves to be.

All tools mentioned in this article are identified by the author. If you have a tool to suggest, please tag CMI on social.

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Cover image by Joseph Kalinowski/Content Marketing Institute

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Google’s Surgical Strike on Reputation Abuse

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Google’s Surgical Strike on Reputation Abuse

These aren’t easy questions. On the one hand, many of these sites do clearly fit Google’s warning and were using their authority and reputation to rank content that is low-relevance to the main site and its visitors. With any punitive action, though, the problem is that the sites ranking below the penalized sites may not be of any higher quality. Is USA Today’s coupon section less useful than the dedicated coupon sites that will take its place from the perspective of searchers? Probably not, especially since the data comes from similar sources.

There is a legitimate question of trust here — searchers are more likely to trust this content if it’s attached to a major brand. If a site is hosting third-party content, such as a coupon marketplace, then they’re essentially lending their brand and credibility to content that they haven’t vetted. This could be seen as an abuse of trust.

In Google’s eyes, I suspect the problem is that this tactic has just spread too far, and they couldn’t continue to ignore it. Unfortunately for the sites that were hit, the penalties were severe and wiped out impacted content. Regardless of how we feel about the outcome, this was not an empty threat, and SEOs need to take Google’s new guidelines seriously.

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18 Events and Conferences for Black Entrepreneurs in 2024

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18 Events and Conferences for Black Entrepreneurs in 2024

Welcome to Breaking the Blueprint — a blog series that dives into the unique business challenges and opportunities of underrepresented business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your own success.

It can feel isolating if you’re the only one in the room who looks like you.

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