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10 Essential Priorities For Your Retail SEO Strategy

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10 Essential Priorities For Your Retail SEO Strategy

Ecommerce is expected to reach almost 35% of sales among big-box retailers worldwide by 2023, rising from 23% in 2019, according to Edge Retail Insight.

This growth is expected to continue, with ecommerce taking a nearly 40% share of sales by 2025.

This comes amid strong online growth and stable or declining physical store sales worldwide.

However, store-based retail nevertheless continues to account for the majority of sales. Additional research shows consumers prefer a mix of online and offline shopping.

Regardless of how the transaction is carried out, the majority of shoppers use search engines for discovery and comparison shopping.

Image from LSA, February 2022

That means that whether customers are shopping in your store, on your website, or via a social commerce platform, SEO is an area of opportunity retailers cannot afford to miss.

Here are 10 top priorities for your retail SEO strategy.

1. Keyword Research

Keyword research is extremely important for retail brands. Knowing what keywords consumers are searching for and how they are searching is vital to building out your informational architecture and content strategy.

It should cover keywords at all stages of the fragmented user journey:

  • informational,
  • navigational,
  • transactional,
  • and intent-based.

There are a plethora of keyword research tools, but always make sure to review your competitors’ keyword research strategy, too.

That includes Amazon because of the high purchase intent there. Use Amazon’s keyword tool, as well as tools like Ahrefs.

Once the site is up and running, review paid search data and find keywords that are converting and driving traffic and sales.

Make sure the site is ranking on the first page wherever possible of all the major search engines for those keywords through ongoing optimization.

This will help you augment organic performance initially but then reallocate your paid budget over time as SEO proves its value.

2. Local Search

Getting found online is key to driving traffic and sales.

It’s a simple truth that the more you show up for your customers, the more your business thrives and can provide services.

But when it comes to local search, accuracy matters.

So get on a good local search platform and then claim and optimize your listings.

Optimized listings help your retail brand show up at the top of local searches and provide a consistent customer experience to drive acquisition and retention.

Make sure you are taking advantage of Google Business Profiles, a tool that helps businesses manage their presence across Google properties, to share updates with your customers.

Add photos to your GBP listings to improve the customer experience, add attributes so customers know what to expect, display your products and inventory, submit relevant categories, respond to Q&A, and also monitor and respond to reviews.

I can’t tell you how many retail brands still don’t respond to reviews, both good and bad.

To learn more about how to optimize for local search, read the Definitive Guide to Improve Your Local Search Rankings.

3. Structured Data

Structured data can help search engines better understand your content and improve visibility via Featured Snippets.

For retail brands, the most important structured data type is product schema.

All your products should be marked up with product schema so Google and other search engines can publish more information about your products and get a better understanding of what your brand sells.

Other important structured data types for retail stores and local businesses are local business schema, which posts your address, ratings and reviews, website, geocoordinates, events, etc.

To learn more, visit How to Use Schema for Local Search.

4. Top Quality Content

Fresh, high-quality content based on intent is very important for retail brands.

That’s in part because 81% of retail shoppers conduct online research before buying.

With so many users doing online research – and over 70% of this research coming from mobile phones – it’s imperative you have content that satisfies their needs.

If I was working with a new retail brand, I would make sure my category pages and product pages are filled with high-quality and unique content.

Additionally, I would make sure I have a blog that helps users solve problems and offers advice, tips, and how-to content that is relevant to the brand.

It’s important to optimize product review pages, as well.

I still come across big retailers that do not have any content blocks or FAQ content on their category pages and limited content on their product pages, which is a missed opportunity to rank for upper funnel and transactional keywords.

For example, on the climbing ropes category page for outdoor retailer REI, there is no content block that describes what a climbing rope is or answers any questions for the Google rich snippet feature, People Also Ask (PAA).

Instead, other sites are dominating the featured snippets for content that REI should own.

Landing page of REI climbing rope productsImage from REI, January 2022
people also ask google snippet for ropesScreenshot from search for [climbing ropes], Google, February 2022

5. Optimized Images

Humans are very visual. When it comes to retail, you can’t forget about optimizing images for both product and non-product-related keywords.

Shoppers like to see what it is they’re considering purchasing from multiple angles, close up, and even virtually placed in their own environment.

digital shopping young vs. older millennialsImage by eMarketer, February 2022

Always make sure to optimize your image file names, image size, formats, and alt text to help search engines understand your images and show up in the image search results for relevant keywords.

In addition, platforms like Pinterest and Instagram rely on images and are constantly honing their shopping features, so brands should optimize their images and video assets for those powerhouse discovery channels, as well.

6. Mobile and Core Web Vitals (CWV)

Mobile now accounts for more than half of all ecommerce traffic and definitely has taken over desktop as a top traffic-driving source.

Since shoppers are searching and buying products using their mobile devices, brands need to ensure their sites are optimized for mobile.

To do so, make sure the site is using easy-to-read text, is user-friendly, and has clear calls to action.

That helps ensure users interact with the main conversion points, i.e., buy products, sign up for rewards, etc.

In 2021, Google updated its algorithm to incorporate page experience as a ranking signal.

You also want to make sure your pages load as quickly as possible – preferably under three seconds – and are optimized for Core Web Vitals. This can give your page a boost and that could make the difference in super competitive retail SERPs.

According to a study from cybersecurity firm Radware, 51% of online shoppers in the U.S. claimed if a site was too slow they would not complete a purchase.

7. Backlinks

Backlinks are still an important part of any SEO strategy.

Always monitor your backlink profile to see if you have any links from spammy sites or broken backlinks and make sure your links have a mixture of branded and non-branded anchor text.

Also, remember having too many exact match anchor text links can be harmful to your link profile.

In order to obtain high-quality links, always make sure you have content that is helpful to end-users and satisfies their problems.

For example, one retailer that does this effectively is The Body Shop.

Since The Body Shop sells foundation, they have a post on How to Apply Foundation.

That attracts links to their site because it helps consumers solve a real problem. It’s educational and people would consider that a helpful share as opposed to an advertisement.

Coupon link building is a great option for retailers, as well.

8. SEO-Friendly Page Templates

When it comes to building page templates for retail brands, it’s important to follow SEO best practices.

Building and designing templates in an SEO-friendly manner ensures search engines can crawl and index your content.

Keep the following in mind as you optimize.

Document Templates

  • Use front-loaded exact-match primary keywords and secondary keywords in your title tags. Be sure to use no more than 65 characters (including spaces).
  • Utilize the SERP Preview Tool to see how the title will appear in the SERP and check for truncation.
  • Maintain uniform branding with a pipe or dash.
  • Provide search engines and searchers with a concise yet captivating description of what the page is about in the meta description.
  • Maintain consistency with brand voice, messaging, and tone.
  • Keep character counts to around 156 to 165 maximum, including spaces. You can utilize SERP Preview Tool to see how the description will appear in the SERP and check for truncation. Always include a Call to Action, like “Learn more”, “Find out how…”, “Browse [offerings]…”, etc. Avoid sounding like an advertisement or too promotional.
  • Use one H1 tag per page with the primary keyword front-loaded. Your H1 should introduce the main topic/theme/title of the page and help provide structure and context.
  • Use keyword-rich H2 tags (there is no limit on the number of H2s per page). Exact-matching longtail keywords/questions/voice search queries in the H2s helps target paragraph-type featured snippets in the SERP.

Body Copy Requirements

  • Build out long-form content, containing at least 901-1200 words per page. Include exact matching for target keywords and internal linking to relevant PDPs/category pages as much as possible.
  • Include CTA buttons, high-quality, compressed, optimized images with alt tags to improve UX and all text on images should be crawlable/indexable.
  • Internal linking should include relevant PDPs/category pages as much as possible and include CTA buttons.
  • The topic of page and body content should align with and serve both informational and commercial search intent (i.e., provide knowledge/article-type content while also making relevant products and shopping easily accessible).
  • Internal linking to specific products should be strategically placed to increase the likelihood of conversion and keep the user on the site for as long as possible.
  • Avoid transactional/promotional verbiage/obvious persuasion to gain sales.

URL Requirements

  • URLs are a minor ranking factor and should be keyword-rich, semantically accurate, and succinct, providing a clear idea of what the page is about.
  • Remove stop words and keep them as short as possible to make URLs look cleaner.
  • Ensure the CMS will create URLs that are all lower case and structured properly.

9. Strong Technical Architecture And Foundation

Perform crawls of your site using Screaming Frog, Botify, DeepCrawl, or whatever crawler you prefer to make sure the site does not have any major technical issues that can harm your search engine rankings.

Always check for things like:

  • Broken links on your site.
  • Missing alt text or metadata.
  • Thin and duplicate content.
  • Your domain is accessible using non-www or www and there is only one version of your site. Other versions should be 301 redirected to the preferred version.
  • Missing HTTPS.
  • That the site does not have a no index and/or is not blocking pages that should be crawled.
  • Google Analytics and Search Console are set up and verified.
  • All your pages have unique and optimized metadata.
  • Your site has minimal crawl errors, i.e., 404 pages, etc.

10. Measurement

Monitoring your SEO progress is extremely important for measuring how your retail brand is performing over time.

When launching a new brand, you want to make sure you’re ranking for all your brand-related keywords and in the top 30 for non-branded keywords.

As the site starts to age, continue to optimize to make sure you are ranking for high-volume and relevant keywords that are going to drive business value and ROI.

This may take a while for a new site, but it should take less time for an existing site, depending upon the state of the site and how competitive your aspect of retail is.

In addition, always monitor important KPIs, which can consist of but are not limited to the following:

  • Branded rankings.
  • Non-branded rankings.
  • Golden keyword list, i.e., keywords that you have to own.
  • Time on site.
  • Bounce rate.
  • Conversions.
  • Organic visits.
  • New organic visitors.

Other items to keep a careful watch on include paid search data, which can help build out your content and keyword strategy.

Also, prioritize keywords that perform well on the paid side to maximize efficiencies.

It’s also important to monitor Google Search Console for any manual actions, crawl errors, indexing issues, etc., and to address those issues right away.

Wrapping Up

Optimizing a retail website can help build your customer base and build trust among an audience looking specifically for the products you sell.

With the growth of ecommerce accounting for a good and growing portion of sales, focus on:

  • Building and maintaining an SEO-friendly website that loads quickly.
  • Creating content that satisfies the needs of end-users, helps users solve problems and attract links, is marked up with structured data, and is optimized for local search.

This will drive incremental revenue, traffic, and sales and take valuable search engine real estate away from your retail competitors.

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Featured Image: Dilok Klaisataporn/Shutterstock




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How To Build A Diverse & Healthy Link Profile

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How To Build A Diverse & Healthy Link Profile

Search is evolving at an incredible pace and new features, formats, and even new search engines are popping up within the space.

Google’s algorithm still prioritizes backlinks when ranking websites. If you want your website to be visible in search results, you must account for backlinks and your backlink profile.

A healthy backlink profile requires a diverse backlink profile.

In this guide, we’ll examine how to build and maintain a diverse backlink profile that powers your website’s search performance.

What Does A Healthy Backlink Profile Look Like?

As Google states in its guidelines, it primarily crawls pages through links from other pages linked to your pages, acquired through promotion and naturally over time.

In practice, a healthy backlink profile can be divided into three main areas: the distribution of link types, the mix of anchor text, and the ratio of followed to nofollowed links.

Let’s look at these areas and how they should look within a healthy backlink profile.

Distribution Of Link Types

One aspect of your backlink profile that needs to be diversified is link types.

It looks unnatural to Google to have predominantly one kind of link in your profile, and it also indicates that you’re not diversifying your content strategy enough.

Some of the various link types you should see in your backlink profile include:

  • Anchor text links.
  • Image links.
  • Redirect links.
  • Canonical links.

Here is an example of the breakdown of link types at my company, Whatfix (via Semrush):

Screenshot from Semrush, May 2024

Most links should be anchor text links and image links, as these are the most common ways to link on the web, but you should see some of the other types of links as they are picked up naturally over time.

Mix Of Anchor Text

Next, ensure your backlink profile has an appropriate anchor text variance.

Again, if you overoptimize for a specific type of anchor text, it will appear suspicious to search engines like Google and could have negative repercussions.

Here are the various types of anchor text you might find in your backlink profile:

  • Branded anchor text – Anchor text that is your brand name or includes your brand name.
  • Empty – Links that have no anchor text.
  • Naked URLs – Anchor text that is a URL (e.g., www.website.com).
  • Exact match keyword-rich anchor text – Anchor text that exactly matches the keyword the linked page targets (e.g., blue shoes).
  • Partial match keyword-rich anchor text – Anchor text that partially or closely matches the keyword the linked page targets (e.g., “comfortable blue footwear options”).
  • Generic anchor text – Anchor text such as “this website” or “here.”

To maintain a healthy backlink profile, aim for a mix of anchor text within a similar range to this:

  • Branded anchor text – 35-40%.
  • Partial match keyword-rich anchor text – 15-20%.
  • Generic anchor text -10-15%.
  • Exact match keyword-rich anchor text – 5-10%.
  • Naked URLs – 5-10%.
  • Empty – 3-5%.

This distribution of anchor text represents a natural mix of differing anchor texts. It is common for the majority of anchors to be branded or partially branded because most sites that link to your site will default to your brand name when linking. It also makes sense that the following most common anchors would be partial-match keywords or generic anchor text because these are natural choices within the context of a web page.

Exact-match anchor text is rare because it only happens when you are the best resource for a specific term, and the site owner knows your page exists.

Ratio Of Followed Vs. Nofollowed Backlinks

Lastly, you should monitor the ratio of followed vs. nofollowed links pointing to your website.

If you need a refresher on what nofollowed backlinks are or why someone might apply the nofollow tag to a link pointing to your site, check out Google’s guide on how to qualify outbound links to Google.

Nofollow attributes should only be applied to paid links or links pointing to a site the linking site doesn’t trust.

While it is not uncommon or suspicious to have some nofollow links (people misunderstand the purpose of the nofollow attribute all the time), a healthy backlink profile will have far more followed links.

You should aim for a ratio of 80%:20% or 70%:30% in favor of followed links. For example, here is what the followed vs. nofollowed ratio looks like for my company’s backlink profile (according to Ahrefs):

Referring domainsScreenshot from Ahrefs, May 2024

You may see links with other rel attributes, such as UGC or Sponsored.

The “UGC” attribute tags links from user-generated content, while the “Sponsored” attribute tags links from sponsored or paid sources. These attributes are slightly different than the nofollow tag, but they essentially work the same way, letting Google know these links aren’t trusted or endorsed by the linking site. You can simply group these links in with nofollowed links when calculating your ratio.

Importance Of Diversifying Your Backlink Profile

So why is it important to diversify your backlink profile anyway? Well, there are three main reasons you should consider:

  • Avoiding overoptimization.
  • Diversifying traffic sources.
  • And finding new audiences.

Let’s dive into each of these.

Avoiding Overoptimization

First and foremost, diversifying your backlink profile is the best way to protect yourself from overoptimization and the damaging penalties that can come with it.

As SEO pros, our job is to optimize websites to improve performance, but overoptimizing in any facet of our strategy – backlinks, keywords, structure, etc. – can result in penalties that limit visibility within search results.

In the previous section, we covered the elements of a healthy backlink profile. If you stray too far from that model, your site might look suspicious to search engines like Google and you could be handed a manual or algorithmic penalty, suppressing your rankings in search.

Considering how regularly Google updates its search algorithm these days (and how little information surrounds those updates), you could see your performance tank and have no idea why.

This is why it’s so important to keep a watchful eye on your backlink profile and how it’s shaping up.

Diversifying Traffic Sources

Another reason to cultivate a diverse backlink profile is to ensure you’re diversifying your traffic sources.

Google penalties come swiftly and can often be a surprise. If you have all your eggs in that basket when it comes to traffic, your site will suffer badly and might need help to recover.

However, diversifying your traffic sources (search, social, email, etc.) will mitigate risk – similar to a stock portfolio – as you’ll have other traffic sources to provide a steady flow of visitors if another source suddenly dips.

Part of building a diverse backlink profile is acquiring a diverse set of backlinks and backlink types, and this strategy will also help you find differing and varied sources of traffic.

Finding New Audiences

Finally, building a diverse backlink profile is essential, as doing so will also help you discover new audiences.

If you acquire links from the same handful of websites and platforms, you will need help expanding your audience and building awareness for your website.

While it’s important to acquire links from sites that cater to your existing audience, you should also explore ways to build links that can tap into new audiences. The best way to do this is by casting a wide net with various link acquisition tactics and strategies.

A diverse backlink profile indicates a varied approach to SEO and marketing that will help bring new visitors and awareness to your site.

Building A Diverse Backlink Profile

So that you know what a healthy backlink profile looks like and why it’s important to diversify, how do you build diversity into your site’s backlink profile?

This comes down to your link acquisition strategy and the types of backlinks you actively pursue. To guide your strategy, let’s break link building into three main categories:

  • Foundational links.
  • Content promotion.
  • Community involvement.

Here’s how to approach each area.

Foundational Links

Foundational links represent those links that your website simply should have. These are opportunities where a backlink would exist if all sites were known to all site owners.

Some examples of foundational links include:

  • Mentions – Websites that mention your brand in some way (brand name, product, employees, proprietary data, etc.) on their website but don’t link.
  • Partners – Websites that belong to real-world partners or companies you connect with offline and should also connect (link) with online.
  • Associations or groups – Websites for offline associations or groups you belong to where your site should be listed with a link.
  • Sponsorships – Any events or organizations your company sponsors might have websites that could (and should) link to your site.
  • Sites that link to competitors – If a website is linking to a competitor, there is a strong chance it would make sense for them to link to your site as well.

These link opportunities should set the foundation for your link acquisition efforts.

As the baseline for your link building strategy, you should start by exhausting these opportunities first to ensure you’re not missing highly relevant links to bolster your backlink profile.

Content Promotion

Next, consider content promotion as a strategy for building a healthy, diverse backlink profile.

Content promotion is much more proactive than the foundational link acquisition mentioned above. You must manifest the opportunity by creating link-worthy content rather than simply capitalizing on an existing opportunity.

Some examples of content promotion for links are:

  • Digital PR – Digital PR campaigns have numerous benefits and goals beyond link acquisition, but backlinks should be a primary KPI.
  • Original research – Similar to digital PR, original research should focus on providing valuable data to your audience. Still, you should also make sure any citations or references to your research are correctly linked.
  • Guest content – Whether regular columns or one-off contributions, providing guest content to websites is still a viable link acquisition strategy – when done right. The best way to gauge your guest content strategy is to ask yourself if you would still write the content for a site without guaranteeing a backlink, knowing you’ll still build authority and get your message in front of a new audience.
  • Original imagery – Along with research and data, if your company creates original imagery that offers unique value, you should promote those images and ask for citation links.

Content promotion is a viable avenue for building a healthy backlink profile as long as the content you’re promoting is worthy of links.

Community Involvement

Community involvement is the final piece of your link acquisition puzzle when building a diverse backlink profile.

After pursuing all foundational opportunities and manually promoting your content, you should ensure your brand is active and represented in all the spaces and communities where your audience engages.

In terms of backlinks, this could mean:

  • Wikipedia links – Wikipedia gets over 4 billion monthly visits, so backlinks here can bring significant referral traffic to your site. However, acquiring these links is difficult as these pages are moderated closely, and your site will only be linked if it is legitimately a top resource on the web.
  • Forums (Reddit, Quora, etc.) – Another great place to get backlinks that drive referral traffic is forums like Reddit and Quora. Again, these forums are strictly moderated, and earning link placements on these sites requires a page that delivers significant and unique value to a specific audience.
  • Social platforms – Social media platforms and groups represent communities where your brand should be active and engaged. While these strategies are likely handled by other teams outside SEO and focus on different metrics, you should still be intentional about converting these interactions into links when or where possible.
  • Offline events – While it may seem counterintuitive to think of offline events as a potential source for link acquisition, legitimate link opportunities exist here. After all, most businesses, brands, and people you interact with at these events also have websites, and networking can easily translate to online connections in the form of links.

While most of the link opportunities listed above will have the nofollow link attribute due to the nature of the sites associated with them, they are still valuable additions to your backlink profile as these are powerful, trusted domains.

These links help diversify your traffic sources by bringing substantial referral traffic, and that traffic is highly qualified as these communities share your audience.

How To Avoid Developing A Toxic Backlink Profile

Now that you’re familiar with the link building strategies that can help you cultivate a healthy, diverse backlink profile, let’s discuss what you should avoid.

As mentioned before, if you overoptimize one strategy or link, it can seem suspicious to search engines and cause your site to receive a penalty. So, how do you avoid filling your backlink profile with toxic links?

Remember The “Golden Rule” Of Link Building

One simple way to guide your link acquisition strategy and avoid running afoul of search engines like Google is to follow one “golden rule.”

That rule is to ask yourself: If search engines like Google didn’t exist, and the only way people could navigate the web was through backlinks, would you want your site to have a link on the prospective website?

Thinking this way strips away all the tactical, SEO-focused portions of the equation and only leaves the human elements of linking where two sites are linked because it makes sense and makes the web easier to navigate.

Avoid Private Blog Networks (PBNs)

Another good rule is to avoid looping your site into private blog networks (PBNs). Of course, it’s not always obvious or easy to spot a PBN.

However, there are some common traits or red flags you can look for, such as:

  • The person offering you a link placement mentions they have a list of domains they can share.
  • The prospective linking site has little to no traffic and doesn’t appear to have human engagement (blog comments, social media followers, blog views, etc.).
  • The website features thin content and little investment into user experience (UX) and design.
  • The website covers generic topics and categories, catering to any and all audiences.
  • Pages on the site feature numerous external links but only some internal links.
  • The prospective domain’s backlink profile features overoptimization in any of the previously discussed forms (high-density of exact match anchor text, abnormal ratio of nofollowed links, only one or two link types, etc.).

Again, diversification – in both tactics and strategies – is crucial to building a healthy backlink profile, but steering clear of obvious PBNs and remembering the ‘golden rule’ of link building will go a long way toward keeping your profile free from toxicity.

Evaluating Your Backlink Profile

As you work diligently to build and maintain a diverse, healthy backlink profile, you should also carve out time to evaluate it regularly from a more analytical perspective.

There are two main ways to evaluate the merit of your backlinks: leverage tools to analyze backlinks and compare your backlink profile to the greater competitive landscape.

Leverage Tools To Analyze Backlink Profile

There are a variety of third-party tools you can use to analyze your backlink profile.

These tools can provide helpful insights, such as the total number of backlinks and referring domains. You can use these tools to analyze your full profile, broken down by:

  • Followed vs. nofollowed.
  • Authority metrics (Domain Rating, Domain Authority, Authority Score, etc.).
  • Backlink types.
  • Location or country.
  • Anchor text.
  • Top-level domain types.
  • And more.

You can also use these tools to track new incoming backlinks, as well as lost backlinks, to help you better understand how your backlink profile is growing.

Some of the best tools for analyzing your backlink profile are:

Many of these tools also have features that estimate how toxic or suspicious your profile might look to search engines, which can help you detect potential issues early.

Compare Your Backlink Profile To The Competitive Landscape

Lastly, you should compare your overall backlink profile to those of your competitors and those competing with your site in the search results.

Again, the previously mentioned tools can help with this analysis – as far as providing you with the raw numbers – but the key areas you should compare are:

  • Total number of backlinks.
  • Total number of referring domains.
  • Breakdown of authority metrics of links (Domain Rating, Domain Authority, Authority Score, etc.).
  • Authority metrics of competing domains.
  • Link growth over the last two years.

Comparing your backlink profile to others within your competitive landscape will help you assess where your domain currently stands and provide insight into how far you must go if you’re lagging behind competitors.

It’s worth noting that it’s not as simple as whoever has the most backlinks will perform the best in search.

These numbers are typically solid indicators of how search engines gauge the authority of your competitors’ domains, and you’ll likely find a correlation between strong backlink profiles and strong search performance.

Approach Link Building With A User-First Mindset

The search landscape continues to evolve at a breakneck pace and we could see dramatic shifts in how people search within the next five years (or sooner).

However, at this time, search engines like Google still rely on backlinks as part of their ranking algorithms, and you need to cultivate a strong backlink profile to be visible in search.

Furthermore, if you follow the advice in this article as you build out your profile, you’ll acquire backlinks that benefit your site regardless of search algorithms, futureproofing your traffic sources.

Approach link acquisition like you would any other marketing endeavor – with a customer-first mindset – and over time, you’ll naturally build a healthy, diverse backlink profile.

More resources: 


Featured Image: Sammby/Shutterstock

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Google On Traffic Diversity As A Ranking Factor

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Google answers the question of whether traffic diversity is a ranking factor for SEO

Google’s SearchLiaison tweeted encouragement to diversify traffic sources, being clear about the reason he was recommending it. Days later, someone followed up to ask if traffic diversity is a ranking factor, prompting SearchLiaison to reiterate that it is not.

What Was Said

The question of whether diversity of traffic was a ranking factor was elicited from a previous tweet in a discussion about whether a site owner should be focusing on off-site promotion.

Here’s the question from the original discussion that was tweeted:

“Can you please tell me if I’m doing right by focusing on my site and content – writing new articles to be found through search – or if I should be focusing on some off-site effort related to building a readership? It’s frustrating to see traffic go down the more effort I put in.”

SearchLiaison split the question into component parts and answered each one. When it came to the part about off-site promotion, SearchLiaison (who is Danny Sullivan), shared from his decades of experience as a journalist and publisher covering technology and search marketing.

I’m going to break down his answer so that it’s clearer what he meant

This is the part from the tweet that talks about off-site activities:

“As to the off-site effort question, I think from what I know from before I worked at Google Search, as well as my time being part of the search ranking team, is that one of the ways to be successful with Google Search is to think beyond it.”

What he is saying here is simple, don’t limit your thinking about what to do with your site to thinking about how to make it appeal to Google.

He next explains that sites that rank tend to be sites that are created to appeal to people.

SearchLiaison continued:

“Great sites with content that people like receive traffic in many ways. People go to them directly. They come via email referrals. They arrive via links from other sites. They get social media mentions.”

What he’s saying there is that you’ll know that you’re appealing to people if people are discussing your site in social media, if people are referring the site in social media and if other sites are citing it with links.

Other ways to know that a site is doing well is when when people engage in the comments section, send emails asking follow up questions, and send emails of thanks and share anecdotes of their success or satisfaction with a product or advice.

Consider this, fast fashion site Shein at one point didn’t rank for their chosen keyword phrases, I know because I checked out of curiosity. But they were at the time virally popular and making huge amounts of sales by gamifying site interaction and engagement, propelling them to become a global brand. A similar strategy propelled Zappos when they pioneered no-questions asked returns and cheerful customer service.

SearchLiaison continued:

“It just means you’re likely building a normal site in the sense that it’s not just intended for Google but instead for people. And that’s what our ranking systems are trying to reward, good content made for people.”

SearchLiaison explicitly said that building sites with diversified content is not a ranking factor.

He added this caveat to his tweet:

“This doesn’t mean you should get a bunch of social mentions, or a bunch of email mentions because these will somehow magically rank you better in Google (they don’t, from how I know things).”

Despite The Caveat…

A journalist tweeted this:

“Earlier this week, @searchliaison told people to diversify their traffic. Naturally, people started questioning whether that meant diversity of traffic was a ranking factor.

So, I asked @iPullRank what he thought.”

SearchLiaison of course answered that he explicitly said it’s not a ranking factor and linked to his original tweet that I quoted above.

He tweeted:

“I mean that’s not exactly what I myself said, but rather repeat all that I’ll just add the link to what I did say:”

The journalist responded:

“I would say this is calling for publishers to diversify their traffic since you’re saying the great sites do it. It’s the right advice to give.”

And SearchLiaison answered:

“It’s the part of “does it matter for rankings” that I was making clear wasn’t what I myself said. Yes, I think that’s a generally good thing, but it’s not the only thing or the magic thing.”

Not Everything Is About Ranking Factors

There is a longstanding practice by some SEOs to parse everything that Google publishes for clues to how Google’s algorithm works. This happened with the Search Quality Raters guidelines. Google is unintentionally complicit because it’s their policy to (in general) not confirm whether or not something is a ranking factor.

This habit of searching for “ranking factors” leads to misinformation. It takes more acuity to read research papers and patents to gain a general understanding of how information retrieval works but it’s more work to try to understand something than skimming a PDF for ranking papers.

The worst approach to understanding search is to invent hypotheses about how Google works and then pore through a document to confirm those guesses (and falling into the confirmation bias trap).

In the end, it may be more helpful to back off of exclusively optimizing for Google and focus at least equally as much in optimizing for people (which includes optimizing for traffic). I know it works because I’ve been doing it for years.

Featured Image by Shutterstock/Asier Romero

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The Complete Guide to Google My Business for Local SEO

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The Complete Guide to Google My Business

What is Google My Business?

Google My Business (GMB) is a free tool that business owners can use to manage their online presence across Google Search and Google Maps.

This profile also puts out important business details, such as address, phone number, and operating hours, making it easily accessible to potential customers. 

Google My Business profile shown on Google MapsGoogle My Business profile shown on Google Maps

When you click on a business listing in the search results it will open a detailed sidebar on the right side of the screen, providing comprehensive information about the business. 

This includes popular times, which show when the business is busiest, a Q&A section where potential users can ask questions and receive responses from the business or other customers, and a photos and videos section that showcases products and services. Customer reviews and ratings are also displayed, which are crucial for building trust and credibility.

Business details on Google My Business profileBusiness details on Google My Business profile

Using Google My Business for Local SEO

Having an optimized Google Business Profile ensures that your business is visible, searchable, and can attract potential customers who are looking for your products and services.

  • Increased reliance on online discovery: More consumers are going online to search and find local businesses, making it crucial to have a GMB listing.
  • Be where your customers are searching: GMB ensures your business information is accurate and visible on Google Search and Maps, helping you stay competitive.
  • Connect with customers digitally: GMB allows customers to connect with your business through various channels, including messaging and reviews.
  • Build your online reputation: GMB makes it easy for customers to leave reviews, which can improve your credibility and trustworthiness.
  • Location targeting: GMB enables location-based targeting, showing your ads to people searching for businesses in your exact location.
  • Measurable results: GMB provides actionable analytics, allowing you to track your performance and optimize your listing.

How to Set Up Google My Business

If you already have a profile and need help claiming, verifying, and/or optimizing it, skip to the next sections.

If you’re creating a new Google My Business profile, here’s a step-by-step guide:

Access or Create your Google AccountAccess or Create your Google Account

Step 1: Access or Create your Google Account:

If you don’t already have a Google account, follow these steps to create one:

  • Visit the Google Account Sign-up Page: Go to the Google Account sign-up page and click on “Create an account.”
  • Enter Your Information: Fill in the required fields, including your name, email address, and password.
  • Verify Your Account: Google will send a verification email to your email address. Click on the link in the email to confirm your account.

Step 2:  Access Google My Business

Business name on Google My BusinessBusiness name on Google My Business

Step 3: Enter Your Business Name and Category

  • Type in your exact business name. Google will suggest existing businesses as you type
  • If your business is not listed, fully type out the name as it appears
  • Search for and select your primary business category

Adding business address to Google My Business profileAdding business address to Google My Business profile

Step 4: Provide Your Business Address

  • If you have a physical location where customers can visit, select “Yes” and enter your address.
  • If you are a service area business without a physical location, select “No” and enter your service area.

Adding contact information to Google My Business profileAdding contact information to Google My Business profile

Step 5: Add Your Contact Information

  • Enter your business phone number and website URL
  • You can also create a free website based on your GMB information

Complete Your ProfileComplete Your Profile

Step 6: Complete Your Profile

To complete your profile, add the following details:

  • Hours of Operation: Enter your business’s operating hours to help customers plan their visits.
  • Services: List the services your business offers to help customers understand what you do.
  • Description: Write a detailed description of your business to help customers understand your offerings.

Now that you know how to set up your Google My Business account, all that’s left is to verify it. 

Verification is essential for you to manage and update business information whenever you need to, and for Google to show your business profile to the right users and for the right search queries. 

If you are someone who wants to claim their business or is currently on the last step of setting up their GMB, this guide will walk you through the verification process to solidify your business’ online credibility and visibility.

How to Verify Google My Business

There are several ways you can verify your business, including:

  • Postcard Verification: Google will send a postcard to your business address with a verification code. Enter the code on your GMB dashboard to verify.
  • Phone Verification: Google will call your business phone number and provide a verification code. Enter the code on your GMB dashboard to verify.
  • Email Verification: If you have a business email address, you can use it to verify your listing.
  • Instant Verification: If you have a Google Analytics account linked to your business, you can use instant verification.

How to Claim & Verify an Existing Google My Business Profile

If your business has an existing Google My Business profile, and you want to claim it, then follow these steps:

Sign in to Google AccountSign in to Google Account

Step 1: Sign in to Google My Business

Access Google My Business: Go to the Google My Business website and sign in with your Google account. If you don’t have a Google account, create one by following the sign-up process.

Search for Your BusinessSearch for Your Business

Step 2: Search for Your Business

Enter your business name in the search bar to find your listing. If your business is already listed, you will see it in the search results.

Request access to existing Google My Business accountRequest access to existing Google My Business account

Step 3: Claim Your Listing

If your business is not already claimed, you will see a “Claim this business” button. Click on this button to start the claiming process.

Editing business information on Google My BusinessEditing business information on Google My Business

Step 4: Complete Your Profile

Once your listing is verified, you can complete your profile by adding essential business information such as:

  • Business Name: Ensure it matches your business name.
  • Address: Enter your business address accurately.
  • Phone Number: Enter your business phone number.
  • Hours of Operation: Specify your business hours.
  • Categories: Choose relevant categories that describe your business.
  • Description: Write a brief description of your business.

Step 5: Manage Your Listing

Regularly check and update your listing to ensure it remains accurate and up-to-date. Respond to customer reviews and use the insights provided by Google Analytics to improve your business.

Unverified Google My Business profileUnverified Google My Business profile

Step 6: Verification 

Verify your business through postcard, email, or phone numbers as stated above. 

Now that you have successfully set up and verified your Google My Business listing, it’s time to optimize it for maximum visibility and effectiveness. By doing this, you can improve your local search rankings, increase customer engagement, and drive more conversions.

How to Optimize Google My Business

Here are the tips that I usually do when I’m optimizing my GMB account: 

    1. Complete Your Profile: Start by ensuring every section applicable to your business is filled out with accurate and up-to-date information. Use your real business name without keyword stuffing to avoid suspension. Ensure your address and phone number are consistent with those on your website and other online directories, and add a link to your website and social media accounts.
    2. Optimize for Keywords: Integrate relevant keywords into your business description, services, and posts. However, avoid stuffing your GMB profile with keywords, as this can appear spammy and reduce readability.
    3. Add Backlinks: Encourage local websites, blogs, and business directories to link to your GMB profile. 
  1. Select Appropriate Categories: Choose the most relevant primary category for your business to help Google understand what your business is about. Additionally, add secondary categories that accurately describe your business’s offerings to capture more relevant search traffic.
  2. Encourage and Manage Reviews: Ask satisfied customers to leave positive reviews on your profile, as reviews significantly influence potential customers. Respond to all reviews, both positive and negative, in a professional and timely manner. Addressing negative feedback shows that you value customer opinions and are willing to improve.
  3. Add High-Quality Photos and Videos: Use high-quality images for your profile and cover photos that represent your business well. Upload additional photos of your products, services, team, and premises. Adding short, engaging videos can give potential customers a virtual tour or highlight key services, enhancing their interest.

By following this comprehensive guide, you have successfully set up, verified, and optimized your GMB profile. Remember to continuously maintain and update your profile to ensure maximum impact and success.

Key Takeaway: 

With more and more people turning to Google for all their needs, creating, verifying, and optimizing your Google My Business profile is a must if you want your business to be found. 

Follow this guide to Google My Business, and you’re going to see increased online presence across Google Search and Google Maps in no time.

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