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How to Start a Digital Marketing Agency (Advice From 100+ Founders)

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How to Start a Digital Marketing Agency (Advice From 100+ Founders)

How do you start your own digital marketing agency? I asked 100+ digital marketing agency founders on X and LinkedIn to find out.

Here’s how they started their agencies—and you can too.

Choosing what your agency focuses on should be a mix of what people want, what you know how to do (and are good at), and what you enjoy.

“I’m a big believer in only selling something you’re good at.” 

Joshua George

Here’s what this looks like visualized:

Find your digital marketing agency niche illustration

Although finding a good agency niche isn’t a guaranteed recipe for success—it’s often the best place to start.

Tip

If you want to check “what people want,” use Ahrefs’ Keywords Explorer to check the search demand for your ideas by typing in a keyword and checking the Overview.
Screenshot of Ahrefs Keywords Explorer used to find the search volume for seo services in New York.Screenshot of Ahrefs Keywords Explorer used to find the search volume for seo services in New York.

“I learned pretty early on that it is fruitless to try and offer SEO services to anyone and everyone, and you should either specialize in what you offer (e.g., link building or site audits) and who you offer it to (e.g., SaaS companies, eCommerce stores or people in the finance space) So it’s something I would have done differently from day one, and it’s what I would follow today if I was starting from zero.” 

Glen AllsoppGlen Allsopp

Based on Glen’s advice, to start your digital marketing agency, you’ll need to do two things:

  • Work out what to sell 
  • Work out who to sell to

2. Choose one service to sell

When starting a digital marketing agency, you’ll need to decide on the types of digital marketing services you want to sell.

In my opinion, it’s best to start by focusing on providing one single service (and doing it really well) you can always expand your offering later on.

Here are a few examples of popular digital marketing services you could sell:

As there are so many services that are classified as digital marketing, it’s tempting to say “yes” to every piece of work available when you start out—even if you aren’t an expert in it.

Agency founders told me that they learned the hard way that being the “one-stop shop” for all digital marketing services wasn’t always a good idea, as it watered down their expertise and message.

Most founders I spoke to agreed that it was best to focus on providing one service, especially when starting out—and that included Nathan Gotch:

“I’d focus on one market segment instead of building a catch-all agency.” 

Nathan GotchNathan Gotch

3. Choose one audience or location

Once you’ve worked out what to sell, you’ll need to work out who to sell to.

Here’s some ideas for who you can sell to:

  • Specific professions or industries e.g., Dentists
  • Customers in a particular location – e.g., Florida
  • A combination of the two – e.g., Dentists in Florida

Identifying the industries or businesses interested in your services allows you to tailor your service and marketing strategies to resonate with your potential clients. 

By focusing on specific markets, you can show the client that you are the expert in that area.

When you start your digital marketing agency, chances are you won’t have clients fighting their way to your door to work with you, so you’ll probably have to go and find them. But how do you do this?

4. Specialize, specialize, specialize

Many agency founders I spoke to suggested that the more you specialize, the easier it is to become recognized as the expert for that particular service, meaning the clients naturally come to you.

So how can you specialize?

  • Specialize in the types of services you provide – You can also specialize in providing a certain type of service for your clients. For example, if you can land high-quality links with a high success rate, then you could specialize in providing digital PR services
  • Specialize in the types of businesses you work with – Only work with certain types of businesses. For example, you could choose to specialize in providing digital marketing for SaaS businesses, or you could specialize by only working with businesses from a certain location.
  • Do both – You can take both the concepts above and become the expert at providing services for a certain type of business. For example, you could become the go-to agency for digital PR for fashion ecommerce stores

The downside of specialization is that it’s inevitable that you’ll have to turn down business opportunities. But in the long term, it can help carve out your agency’s reputation as the go-to provider for a certain audience, a certain service, or both.

One of my favorite quotes on this topic is from agency founder Amanda Sexton:

“Specialization does not just establish you as a consummate expert in a designated field. It acts as a magnet.” 

Amanda SextonAmanda Sexton

5. Get your first customer from your existing network

Getting your first client is the hardest part of starting an agency. When I asked for advice, “use your network” is what agency owners told me time and time again. It sounds obvious, but it’s one of the most overlooked ways to find clients.

It can be as simple as talking to friends, family, colleagues, or anyone else you know and asking if they would be interested in your services or know anyone who would. 

If you’ve exhausted your real-world connections, you can turn to social media to amplify your message further, as Liam Quirk did:

“LinkedIn and Instagram are valuable platforms to showcase expertise. I began by posting SEO case studies on LinkedIn, demonstrating our results and capabilities. This not only built my personal brand but also attracted potential clients who were seeking SEO services.” 

Liam QuirkLiam Quirk

And, as the name of the game is just to get noticed—anything that can help you do that is worthwhile. For example, Brendan Hufford started a 100-day project to get his name out there and get noticed:

“Starting out, it was just about getting my name out there. For example, I did a 100-day project where I published a blog, podcast episode, and YouTube video every day for 100 days (Ahrefs was a sponsor!)” 

Brendan HuffordBrendan Hufford

6. Talk to local businesses to find clients

“Talk to local businesses” was another widely shared tip from agency founders. 

It’s one of the most straightforward ways to find your first few clients. The benefit of doing business locally is that it’s generally less competitive, and you’re already likely to have knowledge of the local market and businesses.

Agency owners who focused on local businesses found that it was a good way to start out and distinguish themselves from other bigger, more established agencies.

“We specifically focused on the Wisconsin market as we started. This helped set us apart with our commitment to our local businesses.” 

7. Get work on freelance sites and community groups

If you’ve exhausted your network and it’s not getting the leads you want, it’s worth casting your net wider by getting some work on freelance sites. 

Here are a few examples of websites you can use to advertise your services:

As well as getting work on freelance sites, agency founders told me that they got work in social media communities, like Facebook groups.

“I started as a freelance SEO expert before starting an agency. I decided to go with the agency model after getting some clients and experience managing SEO clients. I got my first SEO client (as an SEO freelancer) from a Facebook group. I shared my keyword research guide there.” 

The more work that you complete, the more you’ll start to build up your reputation, which will help you get more clients.

8. Try cold emails or cold calling

Cold calling and emailing have a bad reputation, but if you are starting out, it’s worth giving it a try. If you get your pitch right, it can kick start your agency, as it did for Joshua George, who got his first 20 clients through cold email using this method:

“We used to search for a keyword in Google, and we’d go from page 2 to page 7 of Google, find their names and email addresses, and send them an email.”

Joshua GeorgeJoshua George

To get the most out of cold emailing and calling, it’s best to research your prospects beforehand and personalize your pitch to them. Joshua did this by following up with a personalized video afterward.

9. Partner with other agencies to get referrals

Once you’ve established your agency and got a few clients, founders told me their most valuable leads came from referrals from other partner agencies.

“We work with web development agencies, design agencies, and a paid advertising agency that all have clients that may need our services. These are the best types of leads because we have come highly recommended, and there’s usually very little, if any, competition for the work.” 

Sean Begg FlintSean Begg Flint

If you want to start partnering with other agencies, a good place to start is by networking with the people who run them. 

You can do this by:

  • Searching for meetups in your area that interest you 
  • Following other agencies on LinkedIn and start engaging with their content
  • Arrange video calls with other agency founders

Getting referrals from other agencies is one of the most effective ways to get clients—because there are usually no other agencies pitching for the same work, meaning less competition.

Another advantage of getting business this way is you don’t have the time-consuming procedure of pitching for the business, as you already come highly recommended.

10. Convince clients to purchase your services

Once you’ve identified potential clients, you’ll need to convince them to purchase your services—this is often easier said than done.

Here’s how you should approach this once you’ve found potential clients.

  • Start by showing value, e.g., For SEO services, provide a video of their site’s current SEO issues and how to fix them
  • Provide a solution through your agency’s services, e.g., For SEO, propose an initial SEO audit project
  • Email the proposed roadmap, provide a forecast, and define the scope of the services you’ll be delivering to close the lead

Convincing clients to purchase your services gets easier as you build up your reputation, but it can take time.

Here are some things you can do to show the value of working with your agency early on.

11. Set your pricing (and build in your margin)

Once you’ve got a few clients through the door, it’s time to start thinking about refining your service offering. One of the most critical elements of this is the pricing.

Price too low, you won’t be able to cover your costs. If you price too high, you may lose valuable clients—it’s a tricky balance. 

Many of the agency founders that I spoke to said that they undervalued their services when they started out:

“Avoid offering rates lower than other similar agencies. You deserve the payment, clients anticipate certain costs, and reducing your prices can signal you’re unsure about the quality you deliver.” 

Alan MutherAlan Muther

Here’s how to get started: Your service pricing should be based on your total costs plus your margin. 

Service pricing = total costs (staff, tools, office, equipment) + ~20% margin 

The margin can be whatever percentage you want, but it needs to be realistic.

Digital marketing agencies have different pricing models, but the agencies I’ve worked at have used either the retainer or project-based pricing models. For instance, most SEO services are long-term and usually fit a retainer model for pricing, but an SEO audit might be more suited as a project.

12. Choose retainer or project billing

Retainer pricing is where the client is charged a monthly fee for your services.

It’s one of the most common ways agencies charge their clients. The main reason is that it creates a predictable cash flow for the agency, which is useful as it enables you to plan for new hires and reinvestment back into the business.

Project-based pricing is where the client is charged per project. It’s useful for initial consultation and a good way for clients to “test” your services before entering into a retainer contract.

When I priced up projects in an agency setting, I would calculate the number of hours my team would take to complete the project multiplied by the hourly rate of the people doing the work. I would then add our agency’s margin to that figure.

13. Create SOPs, templates and refine processes

Your agency’s reputation is dependent on the quality of the work that you put out. But unless you create templates, standard operating procedures (SOPs), and processes, you won’t be able to personally guarantee to clients when your agency expands that you can deliver what is required. 

That’s why it’s a good idea to create SOPs and templates before you hire anyone else in the agency.

SOPs and templates ensure the following:

  • Consistency – You can be sure that work is completed to a high standard that you define
  • Efficiency – You can provide the most efficient method to complete the tasks
  • Prioritization – Focusing on the important aspects of the service is crucial in order to retain your clients

14. Scale with freelancers 

When most people think of starting an agency, they imagine having their own office and having a team of full-time employees (FTEs) providing their digital marketing services, but the reality is that most agencies—including the really big ones—will use a mix of freelancers and FTEs to get the job done.

So, how do you start? It’s best to start with freelancers, as Matt Cayless suggests:

“We began with freelancers. This gave us flexibility and allowed us to scale our team according to the demand. However, as we grew and stabilized, we gradually transitioned to hiring full-time employees. My advice to new agency founders would be to assess your workload and growth trajectory.

While freelancers are great for flexibility and specific projects, full-time employees can be more invested in your company’s vision and growth. Also, as I’ve learned, don’t shy away from hiring top talent early on. Their expertise can fast-track your growth and save valuable time in the long run.” 

Matt CaylessMatt Cayless

FTEs and freelancers come with their own pros and cons. 

  • If you are looking for flexibility, then freelancers or working on a project basis freelancers would be the best fit
  • If you want someone working 9-5 on a client retainer project, then you probably want to consider hiring an FTE

Another aspect to consider is that as your business grows and evolves, your demands (and perception of success) may change over time. 

This is what Glen Allsopp realized:

“As I became more successful, I watched my mindset go from: ‘I want a huge team with amazing offices and dozens of staff,’ to ‘I want the smallest team I can possibly have’ where we all enjoy what we’re working on and work with dream clients.” 

Glen AllsoppGlen Allsopp

15. Hire people better than you

Finding the right people (and retaining talent) is usually just as tricky as getting clients. Even if you’re the world’s best digital marketer, it’s unsustainable to deliver the entire agency workload yourself, so you’ll need to delegate at some point. 

Hiring your own team is crucial if you want to grow your agency, but it can be a delicate balance between success and failure, as agency founder Simon Schnieders pointed out:

“Hiring is literally the life and death of an agency. Over 50% of your costs will be labor. Over-hire, and you kill any margin, under-hire, and you kill your team and your customers. It’s a delicate balance.” 

Simon SchniedersSimon Schnieders

In my own experience, you need to look for people who would be a good fit for your team but, at the same time, have a hunger to learn and embrace change easily. 

Approaches to hiring varied slightly from agency to agency—but I liked the simplicity of Joshua’s approach:

“Only hire someone that’s better than you at the role you’re hiring for.” 

Joshua GeorgeJoshua George

The same approach was also shared by Andy Barr at 10 Yetis.

Agencies often obsess with scaling quickly and hiring more people to establish themselves in the market, but hiring more people before the company’s ready could mean you commit financial suicide—-and also, you may find that you just don’t enjoy it.

“I always know I could have scaled things further by bringing on more people, but I know I wouldn’t enjoy what I do even half as much.” 

Glen AllsoppGlen Allsopp

Final thoughts

Starting a digital marketing agency is not for the faint-hearted. You’ve got to have drive, commitment, and a love of the business. The trickiest part is there is no blueprint for success—every agency is different.

But, if you’re able to find a great niche, hire great people, and deliver exceptional results for your clients, there’s no reason why your agency can’t be a success. 

Got more questions? Ping me on X. 🙂



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The Three Pillars Of SEO: Authority, Relevance, And Experience

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The Three Pillars Of SEO: Authority, Relevance, And Experience

If there’s one thing we SEO pros are good at, it’s making things complicated.

That’s not necessarily a criticism.

Search engine algorithms, website coding and navigation, choosing and evaluating KPIs, setting content strategy, and more are highly complex tasks involving lots of specialized knowledge.

But as important as those things all are, at the end of the day, there is really just a small set of things that will make most of the difference in your SEO success.

In SEO, there are really just three things – three pillars – that are foundational to achieving your SEO goals.

  • Authority.
  • Relevance.
  • Experience (of the users and bots visiting the site).

Nutritionists tell us our bodies need protein, carbohydrates, and fats in the right proportions to stay healthy. Neglect any of the three, and your body will soon fall into disrepair.

Similarly, a healthy SEO program involves a balanced application of authority, relevance, and experience.

Authority: Do You Matter?

In SEO, authority refers to the importance or weight given to a page relative to other pages that are potential results for a given search query.

Modern search engines such as Google use many factors (or signals) when evaluating the authority of a webpage.

Why does Google care about assessing the authority of a page?

For most queries, there are thousands or even millions of pages available that could be ranked.

Google wants to prioritize the ones that are most likely to satisfy the user with accurate, reliable information that fully answers the intent of the query.

Google cares about serving users the most authoritative pages for their queries because users that are satisfied by the pages they click through to from Google are more likely to use Google again, and thus get more exposure to Google’s ads, the primary source of its revenue.

Authority Came First

Assessing the authority of webpages was the first fundamental problem search engines had to solve.

Some of the earliest search engines relied on human evaluators, but as the World Wide Web exploded, that quickly became impossible to scale.

Google overtook all its rivals because its creators, Larry Page and Sergey Brin, developed the idea of PageRank, using links from other pages on the web as weighed citations to assess the authoritativeness of a page.

Page and Brin realized that links were an already-existing system of constantly evolving polling, in which other authoritative sites “voted” for pages they saw as reliable and relevant to their users.

Search engines use links much like we might treat scholarly citations; the more scholarly papers relevant to a source document that cite it, the better.

The relative authority and trustworthiness of each of the citing sources come into play as well.

So, of our three fundamental categories, authority came first because it was the easiest to crack, given the ubiquity of hyperlinks on the web.

The other two, relevance and user experience, would be tackled later, as machine learning/AI-driven algorithms developed.

Links Still Primary For Authority

The big innovation that made Google the dominant search engine in a short period was that it used an analysis of links on the web as a ranking factor.

This started with a paper by Larry Page and Sergey Brin called The Anatomy of a Large-Scale Hypertextual Web Search Engine.

The essential insight behind this paper was that the web is built on the notion of documents inter-connected with each other via links.

Since putting a link on your site to a third-party site might cause a user to leave your site, there was little incentive for a publisher to link to another site unless it was really good and of great value to their site’s users.

In other words, linking to a third-party site acts a bit like a “vote” for it, and each vote could be considered an endorsement, endorsing the page the link points to as one of the best resources on the web for a given topic.

Then, in principle, the more votes you get, the better and the more authoritative a search engine would consider you to be, and you should, therefore, rank higher.

Passing PageRank

A significant piece of the initial Google algorithm was based on the concept of PageRank, a system for evaluating which pages are the most important based on scoring the links they receive.

So, a page that has large quantities of valuable links pointing to it will have a higher PageRank and will, in principle, be likely to rank higher in the search results than other pages without as high a PageRank score.

When a page links to another page, it passes a portion of its PageRank to the page it links to.

Thus, pages accumulate more PageRank based on the number and quality of links they receive.

Not All Links Are Created Equal

So, more votes are better, right?

Well, that’s true in theory, but it’s a lot more complicated than that.

PageRank scores range from a base value of one to values that likely exceed trillions.

Higher PageRank pages can have a lot more PageRank to pass than lower PageRank pages. In fact, a link from one page can easily be worth more than one million times a link from another page.

Three Pillars of SEO: Authority, Relevance, and Trust | SEJ

But the PageRank of the source page of a link is not the only factor in play.

Google also looks at the topic of the linking page and the anchor text of the link, but those have to do with relevance and will be referenced in the next section.

It’s important to note that Google’s algorithms have evolved a long way from the original PageRank thesis.

The way that links are evaluated has changed in significant ways – some of which we know, and some of which we don’t.

What About Trust?

You may hear many people talk about the role of trust in search rankings and in evaluating link quality.

For the record, Google says it doesn’t have a concept of trust it applies to links (or ranking), so you should take those discussions with many grains of salt.

These discussions began because of a Yahoo patent on the concept of TrustRank.

The idea was that if you started with a seed set of hand-picked, highly trusted sites and then counted the number of clicks it took you to go from those sites to yours, the fewer clicks, the more trusted your site was.

Google has long said it doesn’t use this type of metric.

However, in 2013 Google was granted a patent related to evaluating the trustworthiness of links. We should not though that the existence of a granted patent does not mean it’s used in practice.

For your own purposes, however, if you want to assess a site’s trustworthiness as a link source, using the concept of trusted links is not a bad idea.

If they do any of the following, then it probably isn’t a good source for a link:

  • Sell links to others.
  • Have less than great content.
  • Otherwise, don’t appear reputable.

Google may not be calculating trust the way you do in your analysis, but chances are good that some other aspect of its system will devalue that link anyway.

Fundamentals Of Earning & Attracting Links

Now that you know that obtaining links to your site is critical to SEO success, it’s time to start putting together a plan to get some.

The key to success is understanding that Google wants this entire process to be holistic.

Google actively discourages, and in some cases punishes, schemes to get links in an artificial way. This means certain practices are seen as bad, such as:

  • Buying links for SEO purposes.
  • Going to forums and blogs and adding comments with links back to your site.
  • Hacking people’s sites and injecting links into their content.
  • Distributing poor-quality infographics or widgets that include links back to your pages.
  • Offering discount codes or affiliate programs as a way to get links.
  • And many other schemes where the resulting links are artificial in nature.

What Google really wants is for you to make a fantastic website and promote it effectively, with the result that you earn or attract links.

So, how do you do that?

Who Links?

The first key insight is understanding who it is that might link to the content you create.

Here is a chart that profiles the major groups of people in any given market space (based on research by the University of Oklahoma):

Three Pillars of SEO: Authority, Relevance, and Trust | SEJ

Who do you think are the people that might implement links?

It’s certainly not the laggards, and it’s also not the early or late majority.

It’s the innovators and early adopters. These are the people who write on media sites or have blogs and might add links to your site.

There are also other sources of links, such as locally-oriented sites, such as the local chamber of commerce or local newspapers.

You might also find some opportunities with colleges and universities if they have pages that relate to some of the things you’re doing in your market space.

Relevance: Will Users Swipe Right On Your Page?

You have to be relevant to a given topic.

Think of every visit to a page as an encounter on a dating app. Will users “swipe right” (thinking, “this looks like a good match!)?

If you have a page about Tupperware, it doesn’t matter how many links you get – you’ll never rank for queries related to used cars.

This defines a limitation on the power of links as a ranking factor, and it shows how relevance also impacts the value of a link.

Consider a page on a site that is selling a used Ford Mustang. Imagine that it gets a link from Car and Driver magazine. That link is highly relevant.

Also, think of this intuitively. Is it likely that Car and Driver magazine has some expertise related to Ford Mustangs? Of course it does.

In contrast, imagine a link to that Ford Mustang from a site that usually writes about sports. Is the link still helpful?

Probably, but not as helpful because there is less evidence to Google that the sports site has a lot of knowledge about used Ford Mustangs.

In short, the relevance of the linking page and the linking site impacts how valuable a link might be considered.

What are some ways that Google evaluates relevance?

The Role Of Anchor Text

Anchor text is another aspect of links that matters to Google.

Three Pillars of SEO: Authority, Relevance, and Trust | SEJ

The anchor text helps Google confirm what the content on the page receiving the link is about.

For example, if the anchor text is the phrase “iron bathtubs” and the page has content on that topic, the anchor text, plus the link, acts as further confirmation that the page is about that topic.

Thus, the links evaluate both the page’s relevance and authority.

Be careful, though, as you don’t want to go aggressively obtaining links to your page that all use your main keyphrase as the anchor text.

Google also looks for signs that you are manually manipulating links for SEO purposes.

One of the simplest indicators is if your anchor text looks manually manipulated.

Internal Linking

There is growing evidence that Google uses internal linking to evaluate how relevant a site is to a topic.

Properly structured internal links connecting related content are a way of showing Google that you have the topic well-covered, with pages about many different aspects.

By the way, anchor text is as important when creating external links as it is for external, inbound links.

Your overall site structure is related to internal linking.

Think strategically about where your pages fall in your site hierarchy. If it makes sense for users it will probably be useful to search engines.

The Content Itself

Of course, the most important indicator of the relevance of a page has to be the content on that page.

Most SEO professionals know that assessing content’s relevance to a query has become way more sophisticated than merely having the keywords a user is searching for.

Due to advances in natural language processing and machine learning, search engines like Google have vastly increased their competence in being able to assess the content on a page.

What are some things Google likely looks for in determining what queries a page should be relevant for?

  • Keywords: While the days of keyword stuffing as an effective SEO tactic are (thankfully) way behind us, having certain words on a page still matters. My company has numerous case studies showing that merely adding key terms that are common among top-ranking pages for a topic is often enough to increase organic traffic to a page.
  • Depth: The top-ranking pages for a topic usually cover the topic at the right depth. That is, they have enough content to satisfy searchers’ queries and/or are linked to/from pages that help flesh out the topic.
  • Structure: Structural elements like H1, H2, and H3, bolded topic headings, and schema-structured data may help Google better understand a page’s relevance and coverage.

What About E-E-A-T?

E-E-A-T is a Google initialism standing for Experienced-Expertise-Authoritativeness-Trustworthiness.

It is the framework of the Search Quality Rater’s Guidelines, a document used to train Google Search Quality Raters.

Search Quality Raters evaluate pages that rank in search for a given topic using defined E-E-A-T criteria to judge how well each page serves the needs of a search user who visits it as an answer to their query.

Those ratings are accumulated in aggregate and used to help tweak the search algorithms. (They are not used to affect the rankings of any individual site or page.)

Of course, Google encourages all site owners to create content that makes a visitor feel that it is authoritative, trustworthy, and written by someone with expertise or experience appropriate to the topic.

The main thing to keep in mind is that the more YMYL (Your Money or Your Life) your site is, the more attention you should pay to E-E-A-T.

YMYL sites are those whose main content addresses things that might have an effect on people’s well-being or finances.

If your site is YMYL, you should go the extra mile in ensuring the accuracy of your content, and displaying that you have qualified experts writing it.

Building A Content Marketing Plan

Last but certainly not least, create a real plan for your content marketing.

Don’t just suddenly start doing a lot of random stuff.

Take the time to study what your competitors are doing so you can invest your content marketing efforts in a way that’s likely to provide a solid ROI.

One approach to doing that is to pull their backlink profiles using tools that can do that.

With this information, you can see what types of links they’ve been getting and, based on that, figure out what links you need to get to beat them.

Take the time to do this exercise and also to map which links are going to which pages on the competitors’ sites, as well as what each of those pages rank for.

Building out this kind of detailed view will help you scope out your plan of attack and give you some understanding of what keywords you might be able to rank for.

It’s well worth the effort!

In addition, study the competitor’s content plans.

Learn what they are doing and carefully consider what you can do that’s different.

Focus on developing a clear differentiation in your content for topics that are in high demand with your potential customers.

This is another investment of time that will be very well spent.

Experience

As we traced above, Google started by focusing on ranking pages by authority, then found ways to assess relevance.

The third evolution of search was evaluating the site and page experience.

This actually has two separate but related aspects: the technical health of the site and the actual user experience.

We say the two are related because a site that is technically sound is going to create a good experience for both human users and the crawling bots that Google uses to explore, understand a site, and add pages to its index, the first step to qualifying for being ranked in search.

In fact, many SEO pros (and I’m among them) prefer to speak of SEO not as Search Engine Optimization but as Search Experience Optimization.

Let’s talk about the human (user) experience first.

User Experience

Google realized that authoritativeness and relevancy, as important as they are, were not the only things users were looking for when searching.

Users also want a good experience on the pages and sites Google sends them to.

What is a “good user experience”? It includes at least the following:

  • The page the searcher lands on is what they would expect to see, given their query. No bait and switch.
  • The content on the landing page is highly relevant to the user’s query.
  • The content is sufficient to answer the intent of the user’s query but also links to other relevant sources and related topics.
  • The page loads quickly, the relevant content is immediately apparent, and page elements settle into place quickly (all aspects of Google’s Core Web Vitals).

In addition, many of the suggestions above about creating better content also apply to user experience.

Technical Health

In SEO, the technical health of a site is how smoothly and efficiently it can be crawled by Google’s search bots.

Broken connections or even things that slow down a bot’s progress can drastically affect the number of pages Google will index and, therefore, the potential traffic your site can qualify for from organic search.

The practice of maintaining a technically healthy site is known as technical SEO.

The many aspects of technical SEO are beyond the scope of this article, but you can find many excellent guides on the topic, including Search Engine Journal’s Advanced Technical SEO.

In summary, Google wants to rank pages that it can easily find, that satisfy the query, and that make it as easy as possible for the searcher to identify and understand what they were searching for.

What About the Google Leak?

You’ve probably heard by now about the leak of Google documents containing thousands of labeled API calls and many thousands of attributes for those data buckets.

Many assume that these documents reveal the secrets of the Google algorithms for search. But is that a warranted assumption?

No doubt, perusing the documents is interesting and reveals many types of data that Google may store or may have stored in the past. But some significant unknowns about the leak should give us pause.

  • As  Google has pointed out, we lack context around these documents and how they were used internally by Google, and we don’t know how out of date they may be.
  • It is a huge leap from “Google may collect and store data point x” to “therefore data point x is a ranking factor.”
  • Even if we assume the document does reveal some things that are used in search, we have no indication of how they are used or how much weight they are given.

Given those caveats, it is my opinion that while the leaked documents are interesting from an academic point of view, they should not be relied upon for actually forming an SEO strategy.

Putting It All Together

Search engines want happy users who will come back to them again and again when they have a question or need.

They create and sustain happiness by providing the best possible results that satisfy that question or need.

To keep their users happy, search engines must be able to understand and measure the relative authority of webpages for the topics they cover.

When you create content that is highly useful (or engaging or entertaining) to visitors – and when those visitors find your content reliable enough that they would willingly return to your site or even seek you out above others – you’ve gained authority.

Search engines work hard to continually improve their ability to match the human quest for trustworthy authority.

As we explained above, that same kind of quality content is key to earning the kinds of links that assure the search engines you should rank highly for relevant searches.

That can be either content on your site that others want to link to or content that other quality, relevant sites want to publish, with appropriate links back to your site.

Focusing on these three pillars of SEO – authority, relevance, and experience – will increase the opportunities for your content and make link-earning easier.

You now have everything you need to know for SEO success, so get to work!

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Google’s Web Crawler Fakes Being “Idle” To Render JavaScript

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Google's Web Crawler Fakes Being "Idle" To Render JavaScript

In a recent episode of the Search Off The Record podcast, it was revealed that Google’s rendering system now pretends to be “idle” to trigger certain JavaScript events and improve webpage rendering.

The podcast features Zoe Clifford from Google’s rendering team, who discussed how the company’s web crawlers deal with JavaScript-based sites.

This revelation is insightful for web developers who use such methods to defer content loading.

Google’s “Idle” Trick

Googlebot simulates “idle” states during rendering, which triggers JavaScript events like requestIdleCallback.

Developers use this function to defer loading less critical content until the browser is free from other tasks.

Before this change, Google’s rendering process was so efficient that the browser was always active, causing some websites to fail to load important content.

Clifford explained:

“There was a certain popular video website which I won’t name…which deferred loading any of the page contents until after requestIdleCallback was fired.”

Since the browser was never idle, this event wouldn’t fire, preventing much of the page from loading properly.

Faking Idle Time To Improve Rendering

Google implemented a system where the browser pretends to be idle periodically, even when it’s busy rendering pages.

This tweak ensures that idle callbacks are triggered correctly, allowing pages to fully load their content for indexing.

Importance Of Error Handling

Clifford emphasized the importance of developers implementing graceful error handling in their JavaScript code.

Unhandled errors can lead to blank pages, redirects, or missing content, negatively impacting indexing.

She advised:

“If there is an error, I just try and handle it as gracefully as possible…web development is hard stuff.”

What Does This Mean?

Implications For Web Developers

  • Graceful Error Handling: Implementing graceful error handling ensures pages load as intended, even if certain code elements fail.
  • Cautious Use of Idle Callbacks: While Google has adapted to handle idle callbacks, be wary of over-relying on these functions.

Implications For SEO Professionals

  • Monitoring & Testing: Implement regular website monitoring and testing to identify rendering issues that may impact search visibility.
  • Developer Collaboration: Collaborate with your development team to create user-friendly and search engine-friendly websites.
  • Continuous Learning: Stay updated with the latest developments and best practices in how search engines handle JavaScript, render web pages, and evaluate content.

See also: Google Renders All Pages For Search, Including JavaScript-Heavy Sites

Other Rendering-Related Topics Discussed

The discussion also touched on other rendering-related topics, such as the challenges posed by user agent detection and the handling of JavaScript redirects.

The whole podcast provides valuable insights into web rendering and the steps Google takes to assess pages accurately.

See also: Google Renders All Pages For Search, Including JavaScript-Heavy Sites


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Google’s Indifference To Site Publishers Explained

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Google inadvertently reveals reasons that explain their seeming indifference to publishers hurt by algorithm updates

A publisher named Brandon Saltalamacchia interviewed Google’s SearchLiaison in which he offered hope that quality sites hit by Google’s algorithms may soon see their traffic levels bounce back. But that interview and a recent Google podcast reveal deeper issues that may explain why Google seems indifferent to publishers with every update.

Google Search Relations

Google has a team whose job is to communicate how site owners can do well on Google. So it’s not that Googlers themselves are indifferent to site publishers and creatives. Google provides a lot of feedback to publishers, especially through Google Search Console. The area in which Google is indifferent to publishers is directly in search at its most fundamental level.

Google’s algorithms are built on the premise that it has to provide a good user experience and is internally evaluated to that standard. This creates the situation where from Google’s perspective the algorithm is working the way it should. But from the perspective of website publishers Google’s ranking algorithms are failing. Putting a finger on why that’s happening is what this article is about.

Publishers Are Not Even An Afterthought To Google

The interview by Brandon Saltalamacchia comes against the background of many websites having lost traffic due to Google’s recent algorithm updates. From Google’s point of view their algorithms are working fine for users. But the steady feedback from website publishers is no, it’s not working. Google’s response for the past month is that they’re investigating how to improve.

What all of this reveals is that there is a real disconnect between how Google measures how their algorithms are working and how website publishers experience it in the real world. It may surprise most people to learn that that this disconnect begins with Google’s mission statement to make information “universally accessible and useful”  and ends with the rollout of an algorithm that is tested for metrics that take into account how users experience it but is 100% blind to how publishers experience it.

Some of the complaints about Google’s algorithms:

  • Ranking algorithms for reviews, travel and other topics are favoring big brands over smaller publishers.
  • Google’s decision to firehose traffic at Reddit contributes to the dismantling of the website publishing ecosystem.
  • AI Overviews summarizes web pages and deprives websites of search traffic.

The stated goal for Google’s algorithm decisions is to increase user satisfaction but the problem with that approach is that website publishers are left out of that equation.  Consider this: Google’s Search Quality Raters Guidelines says nothing about checking if big brands are dominating the search results. Zero.

Website publishers aren’t even an afterthought for Google. Publishers are not not considered at any stage of the creation, testing and rollout of ranking algorithms.

Google Historically Doesn’t Focus On Publishers

A remark by Gary Illyes in a recent Search Off The Record indicated that in Gary’s opinion Google is all about the user experience because if search is good for the user then that’ll trickle down to the publishers and will be good for them too.

In the context of Gary explaining whether Google will announce that something is broken in search, Gary emphasized that search relations is focused on the search users and not the publishers who may be suffering from whatever is broken.

John Mueller asked:

“So, is the focus more on what users would see or what site owners would see? Because, as a Search Relations team, we would focus more on site owners. But it sounds like you’re saying, for these issues, we would look at what users would experience.”

Gary Illyes answered:

“So it’s Search Relations, not Site Owners Relations, from Search perspective.”

Google’s Indifference To Publishers

Google’s focus on satisfying search users can in practice turn into indifference toward publishers.  If you read all the Google patents and research papers related to information retrieval (search technology) the one thing that becomes apparent is that the measure of success is always about the users. The impact to site publishers are consistently ignored. That’s why Google Search is perceived as indifferent to site publishers, because publishers have never been a part of the search satisfaction equation.

This is something that publishers and Google may not have wrapped their minds around just yet.

Later on, in the Search Off The Record  podcast, the Googlers specifically discuss how an update is deemed to be working well regardless if a (relatively) small amount of publishers are complaining that Google Search is broken, because what matters is if Google perceives that they are doing the right thing from Google’s perspective.

John said:

“…Sometimes we get feedback after big ranking updates, like core updates, where people are like, “Oh, everything is broken.”

At the 12:06 minute mark of the podcast Gary made light of that kind of feedback:

“Do we? We get feedback like that?”

Mueller responded:

“Well, yeah.”

Then Mueller completed his thought:

“I feel bad for them. I kind of understand that. I think those are the kind of situations where we would look at the examples and be like, “Oh, I see some sites are unhappy with this, but overall we’re doing the right thing from our perspective.”

And Gary responded:

“Right.”

And John asks:

“And then we wouldn’t see it as an issue, right?”

Gary affirmed that Google wouldn’t see it as an issue if a legit publisher loses traffic when overall the algorithm is working as they feel it should.

“Yeah.”

It is precisely that shrugging indifference that a website publisher, Brandon Saltalamacchia, is concerned about and discussed with SearchLiaison in a recent blog post.

Lots of Questions

SearchLiaison asked many questions about how Google could better support content creators, which is notable because Google has a long history of focusing on their user experience but seemingly not also considering what the impact on businesses with an online presence.

That’s a good sign from SearchLiaison but not entirely a surprise because unlike most Googlers, SearchLiaison (aka Danny Sullivan) has decades of experience as a publisher so he knows what it’s like on our side of the search box.

It will be interesting if SearchLiaison’s concern for publishers makes it back to Google in a more profound way so that there’s a better understanding that the Search Ecosystem is greater than Google’s users and encompasses website publishers, too. Algorithm updates should be about more than how they impact users, the updates should also be about how they impact publishers.

Hope For Sites That Lost Traffic

Perhaps the most important news from the interview is that SearchLiaison expressed that there may be changes coming over the next few months that will benefit the publishers who have lost rankings over the past few months of updates.

Brandon wrote:

“One main take away from my conversation with Danny is that he did say to hang on, to keep doing what we are doing and that he’s hopeful that those of us building great websites will see some signs of recovery over the coming months.”

Yet despite those promises from Danny, Brandon didn’t come away with hope.

Brandon wrote:

“I got the sense things won’t change fast, nor anytime soon. “

Read the entire interview:

A Brief Meeting With Google After The Apocalypse

Listen to the Search Off The Record Podcast

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