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The Beginner’s Guide to Making Your Brand Unmissable

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The Beginner’s Guide to Making Your Brand Unmissable

Public relations has always been a critical factor in building a brand, and it is no different in today’s digital society. Times have simply moved from billboards and press comments outside office buildings to creative digital campaigns and quotes in key online publications.

The best part? Digital PR and SEO go together like peanut butter and jelly. Digital PR is not only beneficial to your website in its own right, but it can also seriously boost your SEO efforts and is the truest form of “white hat” link building. 

As someone who specializes in using digital PR for SEO, I am going to deep dive into digital PR and its many benefits, as well as give you some of my top tips on where to start and how to get the most success from your efforts.

But first, let’s look at what digital PR is and why it is important.

Digital PR is a promotional tactic used by marketing professionals and PR specialists. When done properly, it utilizes traditional public relations tactics in a digital space—most often to boost the awareness of a brand, company, or business.

The whole point of digital PR is to stay ahead of the curve and make your brand unmissable.

Just like any other form of marketing, digital PR should have its own strategy based on the individual requirements and goals of the brand or business. The strategy combines a number of techniques, such as promoting content, stories, or data, to deliver results that benefit the overall marketing strategy.

Why is digital PR important?

Digital PR has a huge number of benefits in addition to improving brand awareness, including boosting organic traffic, leads, and sales, as well as promoting social engagement.

Digital PR is often thought of as a form of link building. However, it is a beast of its own, and the two should not be confused. Digital PR should be done alongside SEO. Even Google’s own John Mueller said previously that it is often even more important than technical SEO.

Although digital PR is not an SEO tactic, it does complement our efforts as SEOs by improving the expertise, authoritativeness, and trustworthiness (E-A-T) of the brand and those behind it, as well as creating high-quality, super-authority backlinks. 

The fact is no matter what paid and organic marketing channels you focus on, digital PR should always be part of your marketing strategy, regardless of the size of your business.

What are the main goals for digital PR?

So if you’re new to digital PR, you’re probably wondering why you should invest your time and money into a digital PR strategy and what the point is exactly? Well, let’s break it down and look at some of the main reasons people want to utilize digital PR tactics for their business:

  • Brand coverage
  • Building awareness
  • Forming long-term relationships with journalists
  • Boosting SEO efforts

Bigger and better brand coverage

Media coverage for brands has always been one of the main goals for public relations, regardless of whether it is in a digital or traditional sense. 

A third-party endorsement for your business, especially from a highly authoritative media outlet, is the best possible advertisement for your company. Your brand and those behind it are presented as experts in the field. This builds instant trust with your audience and potential customers.

Building awareness and shaping brand image

If you’re the new kid on the block and your business is just getting started, create an online presence that lets your target audience know who you are, what you’re about, and your values. This gets your name in front of your target audience in the way you want to be viewed.

Doing so in a way that is newsworthy is best for making a lasting impression.

But it’s not just about making a name for yourself at the beginning of your business. Even established brands look for new and exciting ways to get in front of their ideal audience to maintain brand awareness and stop their competition from getting the edge. 

Forming long-term relationships with journalists

Unlike the days of traditional print media, a digital journalist never always reveals their source. That means mentioning your brand and often quoting the key experts at the forefront of your business. 

Now, pitching journalists regularly (daily in my case) is considered by many to be a long-winded, tedious process. However, this is simply the first step in building relationships with journalists—the value of which should never be underestimated. 

As someone who has been using digital PR to boost the SEO efforts for clients over the years, I have built ongoing relationships with hundreds of journalists. 

To date, I have a personal database of thousands of U.S.- and U.K.-based journalists for all major publications. That means, these days, I can contact journalists directly for campaigns and press releases I am running for my clients.

I also have a large number of journalists who come to me (or my clients) directly for quotes that require topic experts. Whenever they are writing an article relevant to my experience, they will reach out to me to see if I can provide a quote.

Email from a journalist about a feature

Initially, pitching journalists is definitely hard work. But in the long run, you can build ongoing, long-term relationships. It’s definitely worth it when journalists come to you and are continuously publishing your brand on high-authority websites.

Boosting SEO efforts

Although the main goal of public relations is always to build your brand, the secondary benefits digital PR lends to SEO are undeniable. 

We will discuss each of these and why they matter in more detail later, but the most obvious are links, links, and more links. 

But not just any links. Not a random link thrown into a guest post that no one will ever see or care about. I’m talking about links that actually get clicks, drive traffic to a piece of content or asset, encourage engagement and shares, and boost branded search. 

Pages with more backlinks often appear higher in search results. A page’s Google search traffic is strongly and positively correlated with the number of websites that link to it, according to our analysis of 1 billion pages:

Correlation between search traffic and referring domains

Plus, if you want to put the “expert” in expertise, authority, and trust, there’s nothing more effective than being quoted across high-authority websites as a go-to topic specialist.

What are the main benefits of digital PR?

OK, now we know the point of public relations. So let’s talk about what you’ll get out of it:

  • More sales and leads
  • Build authority with links from top-tier publications
  • Build links that competitors can’t replicate to get ahead of the competition
  • Gain trust as an industry expert
  • Earn links that drive referral traffic

More sales and leads

In all my years working with clients as an SEO, I found getting more qualified leads and sales is always on their list of KPIs—no matter what other goals they may have. 

The great thing about digital PR is that it gets your brand in front of the right people at the right time. A well-coordinated campaign can ensure your new product, a seasonal sale, or a special offer is seen by your ideal customers and promote a huge influx of highly relevant, qualified leads.

Recommendation

The key here is relevance. Most people get confused about niche or topic relevance and think of it in the same way as traditional link building. 

Building links for SEO on niche relevant sites can help improve topic relevance so Google has a better understanding of what your website is about. But in digital PR, relevance means getting your business, product, or service in front of a relevant audience. 

For example, if you have a B2B cybersecurity business, you don’t want any old mention on Cybersecurity Weekly. Rather, you want to be featured in content that CEOs and founders are likely to read, such as Harvard Business Review, Forbes, and Entrepreneur.

Build authority with links from top-tier publications

One of the major benefits of digital PR (certainly as an SEO) is building links to highly authoritative websites that you simply can’t achieve with other forms of link building.

Over the years, I have acquired a magnitude of links for clients across sites like Forbes, The New York Times, The Telegraph, BuzzFeed, and so on. 

These links can not only significantly improve the authority of your site within your given niche in the eyes of search engines, but they can also make your brand stand out from the competition. 

If someone searches for your company name, everyone expects the top result to be your website. But not everyone can follow that with positions #2, #3, and #4 as features on sites like those listed above.

Build links that competitors can’t replicate to get ahead of the competition

As mentioned above, the links acquired from digital PR are more difficult to replicate with traditional link building methods. Plus, features are always completely unique.

Sure, your competitors can also do some digital PR. But it is not guaranteed that the same sites will be working on relevant features to acquire links or that they will even be picked up by the journalists.

That means even if a major competitor is continuously checking your backlink profile to attempt to loot your backlinks, it’s not as simple as putting a guest post on the same website. 

Gain trust as an industry expert

Let’s face it. Anyone can tell you how fantastic they are. A well-written About page or a self-promoting YouTube video may gain you some trust as an authority in your industry. But an endorsement from an authoritative publication? Priceless.

Nothing speaks louder to a potential customer than a leading industry authority presenting you as an expert. This builds instant trust between you (seen as a specialist in your field) and people who are directly interested in what you have to offer.

As someone who has worked with niche sites for a long time, I’m often asked to comment on topics like flipping websites—such as this one recently published on affilimate.com:

Expert commentary published on an authority site

If you regularly provide journalists with well-written and actionable quotes, chances are they will add you as a regular source.

Recommendation

Always share any articles your quotes are published in across social media, especially LinkedIn and Twitter. Journalists have KPIs on engagement and shares, and sources who make the effort on socials tend to get used again.

Earn links that drive referral traffic

With links acquired by traditional link building methods, the goal is to develop trust signals from authoritative, niche-relevant sites that will tell Google your website is an authority in the niche and give search engines a better understanding of your site’s content.

The thing is that those links don’t always tell your audience you are an authority and, often, have no real value to the user.

When you’re promoting yourself and your brand as an authority to your potential customers using digital PR methods, links will be used to direct the user to a highly relevant, engaging resource. 

For example, a story that goes viral about a groundbreaking study your company has conducted may contain a link that directs readers to the results. 

Flowchart showing proactive PR process

These links drive traffic, social shares, and engagement.

Is there any downside to digital PR?

Now, I’m a huge advocate of digital PR and how it can support SEO. But it’s not all sunshine and rainbows. So let’s take a look at some of the downsides:

  • Highly competitive
  • Ever-changing
  • Results not guaranteed

Highly competitive

Due to the nature of public relations, it is a highly competitive arena. Some of the more popular tactics—such as earned media, where you pitch journalists your thoughts as an industry expert—happen quickly. And there are thousands of other people waiting to jump on the opportunity.

Journalists can post their queries across different platforms in the afternoon and want all submissions by the end of the working day. That means you have to be hot off the blocks (as well as provide something high-quality and unique) to beat the competition. 

Ever-changing

In the last six months alone, I have seen enormous changes within the digital PR space, especially as someone who specifically uses PR to boost SEO. 

Tactics that were highly successful before no longer work, and platforms that were once a goldmine of opportunities are over-saturated and offer results few and far between. 

Now, if you’re an SEO, you’re used to being on your toes. I mean, who knows what kind of curveball Google can throw at any time with a surprise algorithm update? 

But for those not used to working in such a fast-paced environment, such as a small-business owner, it can be difficult to stay on top of what the best plan of action is to actually get results.

Results are not guaranteed

Speaking of results, here’s the thing with digital PR: They’re never guaranteed! Mainly due to the two reasons above.

You can pitch 20 journalists and just not hit the nail on the head. Or you come up with a great campaign idea, conduct an in-depth study, and create assets around the results; then, a competitor releases something near-similar the day before publishing (yes, I’ve had that happen).

Also, if you don’t have the best strategy or it simply isn’t well executed, the likelihood is that you won’t get picked up by journalists or you won’t get the response from your target audience.

Five digital PR tactics that work best

So now that we’ve talked about what digital PR is, as well as the pros and cons, let’s take a look at some of my favorite digital PR tactics:

  1. Reactive PR (earned media)
  2. Data-driven proactive campaigns
  3. Press releases
  4. Creative campaigns
  5. Newsjacking

1. Reactive PR (earned media)

Reactive PR (also called earned media) is a method where a journalist will post a query for an article they are writing, requiring subject matter experts to give comments that they can use as an authority source.

Media request via email

This method works incredibly well for businesses of all sizes and helps to build E-A-T and high-authority links. 

Backlink report showing example placements from earned media

There are a few different platforms and methods used for reactive PR, depending on the kinds of sites you want to target (niches, geography, etc.). All you need to do is visit the website and register as a source, and queries will come directly to your inbox. 

Some of these include:

HAROHelp a Reporter Out is a popular platform for earned media. It’s a great option for beginners and mainly focuses on high-quality publications in the U.S. The one issue with HARO is, these days, it is incredibly saturated, so you have to be quick to get featured.

Email from HARO with daily opportunities

TerkelTerkel is a great alternative to HARO that provides queries for high-authority media outlets in both the U.S. and U.K. Again, it is a great option for beginners looking to do their own PR and, as a newer platform, is continuously expanding with opportunities.

Email from Terkel with open opportunities
Email from Terkel with open opportunities.

SourceBottle – If you’re a new business specifically looking for publications in Australia, SourceBottle is a great platform to get started with.

Email from SourceBottle with open opportunities
Email from SourceBottle with open opportunities.

Paid platforms – The above options are all free and a great starting place for beginners. However, these days, more experienced PR pros will stay away from these platforms when working on accounts for clients. They may opt for paid platforms instead. 

Some examples of paid platforms include Muck Rack, Prowly, JournoLink, and JustReachOut.

Email from JournoLink with new opportunities
Email from JournoLink with new opportunities.

Recommendation

When specifically using this tactic for SEO, don’t waste time pitching queries that are for sites you don’t want links from.

Use Ahrefs’ Site Explorer to vet publications before pitching. If you’re hoping for an SEO boost, you can quickly check the Domain Rating (DR) score and traffic of a site.

Plus, always look at its backlink profile to make sure nothing seems untoward. Avoid any site that has a backlink profile full of spam links or appears to be part of a public blog network (PBN).

Overview of CACM via Ahrefs' Site Explorer

The key to success with reactive PR is to write unique and actionable pitches for journalists. Give them something that your competitors won’t have an insight into and make sure it is well written. 

Journalists want to directly copy and paste, so make their job as easy as possible!

Recommended reading: How to Build Backlinks and Get Press Using HARO [Case Study] 

2. Data-driven proactive campaigns

Journalists love data. Fact.

Conducted some groundbreaking research? Got some fun and quirky statistics? Journalists love to feature that stuff. 

The idea with these campaigns is to come up with an idea around something newsworthy that you can gather comprehensive data on and then proactively approach journalists with the story.

I recently created a campaign for a client in the HR industry about lying on your CV for remote positions. We conducted a study in the U.K., and it turns out that over one-third of jobseekers were lying to get remote positions. 

We created an in-depth piece of content detailing the full results on the client’s website, along with a long-form infographic with the key data points. It was then picked up by hundreds of media outlets, including MSN and Yahoo: 

Campaign feature on Yahoo
Campaign feature on Yahoo.

3. Press releases

Just won an award? A new company merged? If you have a newsworthy story, a press release is a great way to get traction, create brand awareness, and amplify your position as an authority in your industry.

Here’s an example of a press release we distributed earlier this year about major keyword updates:

Press release example from Ahrefs

There is a formula for success when it comes to writing press releases, though. To get picked up, they need to be written and formatted correctly. To learn more about how to do it, you can read this great guide from our Rebecca Liew.

4. Creative campaigns

We’ve established that journalists love data, but that doesn’t mean all campaigns have to be data-led to pick up traction. 

Big brands are finding more and more success with creative campaigns that include bold visuals or creative stunts (think the digital version of a flash mob) to capture attention and go viral. 

A fantastic example is Taylor & Hart’s diamond Haribo ring campaign, created by creative PR agency Rise at Seven:

Taylor & Hart’s diamond Haribo ring campaign
Source: Rise at Seven.

This campaign tugged at the nation’s heartstrings, driving 8,500 people to its landing page and picking up almost 40 qualified leads… for a £25,000 ring!

5. Newsjacking

For this tactic to be successful, you have to be hot off the presses. 

Newsjacking is all about monitoring news stories as they break and jumping on them with comments and thought leadership pieces. It is an always-on technique that is used by PR professionals to put brands at the center of a trending topic.

Most people who do newsjacking successfully have teams of people monitoring the news daily for stories to jump on. For a beginner, an easy way to get started is to set up Google Alerts to notify you of specific topics. That way, you can be quick to respond with expert commentary.

Recommended reading: 9 Great Public Relations Tactics With Campaign Examples 

Final thoughts

Digital PR is one of the most effective ways of establishing your brand and those behind it as an authority in your space. Also, it works in tandem with SEO to boost your link building efforts.

Is it time to start using digital PR to make your brand unmissable?

As always, if you have any questions, feel free to ping me on Twitter.



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Google Cautions On Blocking GoogleOther Bot

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Google cautions about blocking and opting out of getting crawled by the GoogleOther crawler

Google’s Gary Illyes answered a question about the non-search features that the GoogleOther crawler supports, then added a caution about the consequences of blocking GoogleOther.

What Is GoogleOther?

GoogleOther is a generic crawler created by Google for the various purposes that fall outside of those of bots that specialize for Search, Ads, Video, Images, News, Desktop and Mobile. It can be used by internal teams at Google for research and development in relation to various products.

The official description of GoogleOther is:

“GoogleOther is the generic crawler that may be used by various product teams for fetching publicly accessible content from sites. For example, it may be used for one-off crawls for internal research and development.”

Something that may be surprising is that there are actually three kinds of GoogleOther crawlers.

Three Kinds Of GoogleOther Crawlers

  1. GoogleOther
    Generic crawler for public URLs
  2. GoogleOther-Image
    Optimized to crawl public image URLs
  3. GoogleOther-Video
    Optimized to crawl public video URLs

All three GoogleOther crawlers can be used for research and development purposes. That’s just one purpose that Google publicly acknowledges that all three versions of GoogleOther could be used for.

What Non-Search Features Does GoogleOther Support?

Google doesn’t say what specific non-search features GoogleOther supports, probably because it doesn’t really “support” a specific feature. It exists for research and development crawling which could be in support of a new product or an improvement in a current product, it’s a highly open and generic purpose.

This is the question asked that Gary narrated:

“What non-search features does GoogleOther crawling support?”

Gary Illyes answered:

“This is a very topical question, and I think it is a very good question. Besides what’s in the public I don’t have more to share.

GoogleOther is the generic crawler that may be used by various product teams for fetching publicly accessible content from sites. For example, it may be used for one-off crawls for internal research and development.

Historically Googlebot was used for this, but that kind of makes things murky and less transparent, so we launched GoogleOther so you have better controls over what your site is crawled for.

That said GoogleOther is not tied to a single product, so opting out of GoogleOther crawling might affect a wide range of things across the Google universe; alas, not Search, search is only Googlebot.”

It Might Affect A Wide Range Of Things

Gary is clear that blocking GoogleOther wouldn’t have an affect on Google Search because Googlebot is the crawler used for indexing content. So if blocking any of the three versions of GoogleOther is something a site owner wants to do, then it should be okay to do that without a negative effect on search rankings.

But Gary also cautioned about the outcome that blocking GoogleOther, saying that it would have an effect on other products and services across Google. He didn’t state which other products it could affect nor did he elaborate on the pros or cons of blocking GoogleOther.

Pros And Cons Of Blocking GoogleOther

Whether or not to block GoogleOther doesn’t necessarily have a straightforward answer. There are several considerations to whether doing that makes sense.

Pros

Inclusion in research for a future Google product that’s related to search (maps, shopping, images, a new feature in search) could be useful. It might be helpful to have a site included in that kind of research because it might be used for testing something good for a site and be one of the few sites chosen to test a feature that could increase earnings for a site.

Another consideration is that blocking GoogleOther to save on server resources is not necessarily a valid reason because GoogleOther doesn’t seem to crawl so often that it makes a noticeable impact.

If blocking Google from using site content for AI is a concern then blocking GoogleOther will have no impact on that at all. GoogleOther has nothing to do with crawling for Google Gemini apps or Vertex AI, including any future products that will be used for training associated language models. The bot for that specific use case is Google-Extended.

Cons

On the other hand it might not be helpful to allow GoogleOther if it’s being used to test something related to fighting spam and there’s something the site has to hide.

It’s possible that a site owner might not want to participate if GoogleOther comes crawling for market research or for training machine learning models (for internal purposes) that are unrelated to public-facing products like Gemini and Vertex.

Allowing GoogleOther to crawl a site for unknown purposes is like giving Google a blank check to use your site data in any way they see fit outside of training public-facing LLMs or purposes related to named bots like GoogleBot.

Takeaway

Should you block GoogleOther? It’s a coin toss. There are possible potential benefits but in general there isn’t enough information to make an informed decision.

Listen to the Google SEO Office Hours podcast at the 1:30 minute mark:

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AI Search Boosts User Satisfaction

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AI chat robot on search engine bar. Artificial intelligence bot innovation technology answer question with smart solution. 3D vector created from graphic software.

A new study finds that despite concerns about AI in online services, users are more satisfied with search engines and social media platforms than before.

The American Customer Satisfaction Index (ACSI) conducted its annual survey of search and social media users, finding that satisfaction has either held steady or improved.

This comes at a time when major tech companies are heavily investing in AI to enhance their services.

Search Engine Satisfaction Holds Strong

Google, Bing, and other search engines have rapidly integrated AI features into their platforms over the past year. While critics have raised concerns about potential negative impacts, the ACSI study suggests users are responding positively.

Google maintains its position as the most satisfying search engine with an ACSI score of 81, up 1% from last year. Users particularly appreciate its AI-powered features.

Interestingly, Bing and Yahoo! have seen notable improvements in user satisfaction, notching 3% gains to reach scores of 77 and 76, respectively. These are their highest ACSI scores in over a decade, likely due to their AI enhancements launched in 2023.

The study hints at the potential of new AI-enabled search functionality to drive further improvements in the customer experience. Bing has seen its market share improve by small but notable margins, rising from 6.35% in the first quarter of 2023 to 7.87% in Q1 2024.

Customer Experience Improvements

The ACSI study shows improvements across nearly all benchmarks of the customer experience for search engines. Notable areas of improvement include:

  • Ease of navigation
  • Ease of using the site on different devices
  • Loading speed performance and reliability
  • Variety of services and information
  • Freshness of content

These improvements suggest that AI enhancements positively impact various aspects of the search experience.

Social Media Sees Modest Gains

For the third year in a row, user satisfaction with social media platforms is on the rise, increasing 1% to an ACSI score of 74.

TikTok has emerged as the new industry leader among major sites, edging past YouTube with a score of 78. This underscores the platform’s effective use of AI-driven content recommendations.

Meta’s Facebook and Instagram have also seen significant improvements in user satisfaction, showing 3-point gains. While Facebook remains near the bottom of the industry at 69, Instagram’s score of 76 puts it within striking distance of the leaders.

Challenges Remain

Despite improvements, the study highlights ongoing privacy and advertising challenges for search engines and social media platforms. Privacy ratings for search engines remain relatively low but steady at 79, while social media platforms score even lower at 73.

Advertising experiences emerge as a key differentiator between higher- and lower-satisfaction brands, particularly in social media. New ACSI benchmarks reveal user concerns about advertising content’s trustworthiness and personal relevance.

Why This Matters For SEO Professionals

This study provides an independent perspective on how users are responding to the AI push in online services. For SEO professionals, these findings suggest that:

  1. AI-enhanced search features resonate with users, potentially changing search behavior and expectations.
  2. The improving satisfaction with alternative search engines like Bing may lead to a more diverse search landscape.
  3. The continued importance of factors like content freshness and site performance in user satisfaction aligns with long-standing SEO best practices.

As AI becomes more integrated into our online experiences, SEO strategies may need to adapt to changing user preferences.


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Google To Upgrade All Retailers To New Merchant Center By September

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Google To Upgrade All Retailers To New Merchant Center By September

Google has announced plans to transition all retailers to its updated Merchant Center platform by September.

This move will affect e-commerce businesses globally and comes ahead of the holiday shopping season.

The Merchant Center is a tool for online retailers to manage how their products appear across Google’s shopping services.

Key Changes & Features

The new Merchant Center includes several significant updates.

Product Studio

An AI-powered tool for content creation. Google reports that 80% of current users view it as improving efficiency.

This feature allows retailers to generate tailored product assets, animate still images, and modify existing product images to match brand aesthetics.

It also simplifies tasks like background removal and image resolution enhancement.

Centralized Analytics

A new tab consolidating various business insights, including pricing data and competitive analysis tools.

Retailers can access pricing recommendations, competitive visibility reports, and retail-specific search trends, enabling them to make data-driven decisions and capitalize on popular product categories.

Redesigned Navigation

Google claims the new interface is more intuitive and cites increased setup success rates for new merchants.

The platform now offers simplified website verification processes and can pre-populate product information during setup.

Initial User Response

According to Google, early adopters have shown increased engagement with the platform.

The company reports a 25% increase in omnichannel merchants adding product offers in the new system. However, these figures have yet to be independently verified.

Jeff Harrell, Google’s Senior Director of Merchant Shopping, states in an announcement:

“We’ve seen a significant increase in retention and engagement among existing online merchants who have moved to the new Merchant Center.”

Potential Challenges and Support

While Google emphasizes the upgrade’s benefits, some retailers, particularly those comfortable with the current version, may face challenges adapting to the new system.

The upgrade’s mandatory nature could raise concerns among users who prefer the existing interface or have integrated workflows based on the current system.

To address these concerns, Google has stated that it will provide resources and support to help with the transition. This includes tutorial videos, detailed documentation, and access to customer support teams for troubleshooting.

Industry Context

This update comes as e-commerce platforms evolve, with major players like Amazon and Shopify enhancing their seller tools. Google’s move is part of broader efforts to maintain competitiveness in the e-commerce services sector.

The upgrade could impact consumers by improving product listings and providing more accurate information across Google’s shopping services.

For the e-commerce industry as a whole, it signals a continued push towards AI-driven tools and data-centric decision-making.

Transition Timeline

Google states that retailers will be automatically upgraded by September if they still need to transition.

The company advises users to familiarize themselves with the new features before the busy holiday shopping period.


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