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Livestream shopping booms as small businesses hit social media

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Livestream shopping booms as small businesses hit social media

Last year, Anthony Velez, CEO of Bagriculture, a small business selling pre-owned designer handbags, made up to $100,000 a month across his seven brick-and-mortar stores in New York City.

This year, business is much different: Velez has closed all of his physical locations, but he’s generating up to $100,000 a day.

The secret to his success, he told CNBC, has been diving into the world of livestream shopping.

“All the metrics exceed any other form of shopping I’ve seen – period,” Velez said. “We can go live on three to four platforms simultaneously.”

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The trend involves a seller broadcasting live video of themselves showing and explaining products while viewers ask questions and make purchases in real time. Livestream shopping started on social media in China, and according to Coresight Research, has grown into a $512 billion market.

That market size might explain why some major platforms are rushing to grab a piece of the action here in the U.S.

“Poshmark, eBay, TikTok. [I’ve gotten] nonstop phone calls,” Velez said. “TikTok flew in from China to meet with us.”

Anthony Velez, CEO of Bagriculture, a small business selling pre-owned designer handbags, live streams a shopping event.

Andrea Day | NBC

In its most recent quarterly report, Coresight Research, which tracks the livestreaming e-commerce industry globally, projected that U.S. livestream sales would reach $32 billion by the end of 2023. However, CEO Deborah Weinswig told CNBC the firm has since revised that projection.

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The original estimate was set early this year, she said, and didn’t fully take into account South Korean internet giant Naver’s acquisition of Poshmark. At the time, TikTok Shops, a way for users to buy products within the app without having to go to a separate e-commerce store, was also still getting its footing.

Now, “we believe that livestreaming sales in the U.S. could easily reach $50 billion this year,” Weinswig said. The firm also estimates livestream shopping will account for more than 5% of total e-commerce sales in the U.S. by 2026.

TikTok, Poshmark and eBay all told CNBC they’re currently testing livestream shopping.

“We’re really bullish for the growth of this new way to shop,” said eBay’s chief product officer, Eddie Garcia. “The sky’s the limit … and we’re gonna keep learning. We’re going to keep investing.”

Garcia, who oversees eBay Live, the company’s livestreaming platform, said it is currently focused on fashion and collectibles, with plans to expand from there.

“We have 134 million buyers all around the globe who are chomping at the bit and really thrilled to engage with sellers in this new way,” Garcia said.

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Meanwhile Velez said he’s still fine-tuning his deals with the platforms, which involves handing over some of his earnings. Right now, he pays between 13% and 20% of each sale to cover things like payment processing and promotions.

“We give a percentage our sale in exchange for visibility, ease of use,” he said.

Influencer Danielle Santana hosts live shopping shows on Amazon, selling products from other businesses — everything from cheese graters to make-up sponges. She said she gets a cut of every transaction.

Santana, who can sell 500 to 3,000 items in one show, told CNBC she made six figures just on Amazon Live last year.

“[My commission] ranges from 2% to upwards of 20% – and that all depends on the category and the items that you are selling,” she said.

Santana is one of hundreds broadcasting on the platform every day. A spokesperson for Amazon said in an email that “thousands of creators” livestreamed throughout the e-commerce site’s Prime Day event in July of last year.

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And while some major platforms are jumping into livestreaming, one social media giant is pulling out.

A spokesperson for Facebook and Instagram parent Meta told CNBC by email the company made the “hard decision” to end support for its Live Shopping feature in March.

Previously, according to Instagram, businesses and creators were able to tag products when they went live on the platform, allowing viewers to buy or save products added to the shopping video.

“Businesses will still be able to use live broadcasting but the ability to tag products will be going away. This allows us to focus on experiences that provide more value for people and businesses like Reels and Ads that help with product discovery,” the company spokesperson said.

According to Coresight’s Weinswig, Meta is “missing out.”

“It could ultimately impact the number of eyeballs, which will impact the advertising dollars. They will also not benefit from the sales being concentrated on their platform,” Weinswig said. “Even the bigger miss for [Meta] will be the community, which will look elsewhere to shop and converse and learn from each other.”

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Weinswig estimates that companies working to establish themselves with livestreaming could see upward of 25% top-line growth.

So, who is poised to emerge victorious in the livestreaming battle?

According to Weinswig, it’s TikTok, which has a significant opportunity in the U.S. market given its 150 million monthly active users and popularity with younger consumers.

The platform’s technological advantage over its competitors enables it to target users with products they may be interested in purchasing.

Weinswig also noted that TikTok has streamlined the shopping process for users, keeping livestreams and purchases all in-feed — without leaving the app.



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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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