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Meta Outlines its Approach to Brand and User Safety with New Mini-Site

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Meta Outlines its Approach to Brand and User Safety with New Mini-Site

It may not be what it is, but Meta’s latest “media responsibility” push feels like a shot at Elon Musk, and the revised approach that X is taking to content moderation in its app.

Today, Meta has outlined its new Media Responsibility framework, which are the guiding principles that it’s applying to its own moderation and ad placement guidelines, in order to facilitate more protection and safety for all users of its apps.

As explained by Meta:

The advertising industry has come together to embrace media responsibility, but there isn’t an industry-wide definition of it just yet. At Meta, we define it as the commitment of the entire marketing industry to contribute to a better world through a more accountable, equitable and sustainable advertising ecosystem.

Within this, Meta has launched a new mini-site, where it outlines its “four pillars of media responsibility”.

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Those pillars are:

  • Safety and expression – Ensuring everybody has a voice, while protecting users from harm
  • Diversity, equity and inclusion – Ensuring that opportunity exists for all, and that everybody feels valued, respected, and supported
  • Privacy and transparency – Building products with privacy “at their very core” and ensuring transparency in media placement and measurement
  • Sustainability – Protecting the planet, and having a positive impact

The mini-site includes overviews of each element in more depth, along with explainers as to how, exactly, Meta’s looking to enact such within its platforms.

Meta says that aim of the mini-site is to enable ad partners and users “to hold us accountable, and see who we’re working with”, in order to provide more assurance and transparency into its various processes.

And yes, it does feel a little like Meta’s taking aim at Elon and Co. here.

The new X team is increasingly putting its trust in crowd-sourced moderation, via Community Notes, which appends user-originated fact-checks to posts that include questionable claims in the app.

But that process is flawed, in that it requires “ideological consensus” to ensure that Notes are displayed in the app. And given the disagreement on certain divisive topics, that agreement is never going to be achieved, leaving many misleading claims active and unchallenged in the app.

But Musk believes that “citizen journalism” is more accurate than the mainstream media, which, in his view at least, means that Community Notes are more reflective of the actual truth, even if some of that may be considered misinformation.

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As a result, claims about COVID, the war in Israel, U.S. politics, basically every divisive argument now has at least some form of misinformation filtering through on X, because Community Notes contributors cannot reach agreement on the actual core facts of such.

Which is part of the reason why so many advertisers are staying away from the app, while Musk himself also continues to spread misleading or false reports, and amplify harmful profiles, further eroding trust in X’s capacity to manage information flow.

Some, of course, will view this as the right approach, as it enables users to counter what they see as false media narratives. But Meta’s employing a different strategy, using its years of experience to mitigate the spread of harmful content, in various ways.

The new mini-site lays out its approaches in detail, which could help to provide more transparency, and accountability, in the process.

It’s an interesting overview either way, which provides more insight into Meta’s various strategies and initiatives.

You can check out Meta’s media responsibility mini-site here.  

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

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Snapchat Explores New Messaging Retention Feature: A Game-Changer or Risky Move?

In a recent announcement, Snapchat revealed a groundbreaking update that challenges its traditional design ethos. The platform is experimenting with an option that allows users to defy the 24-hour auto-delete rule, a feature synonymous with Snapchat’s ephemeral messaging model.

The proposed change aims to introduce a “Never delete” option in messaging retention settings, aligning Snapchat more closely with conventional messaging apps. While this move may blur Snapchat’s distinctive selling point, Snap appears convinced of its necessity.

According to Snap, the decision stems from user feedback and a commitment to innovation based on user needs. The company aims to provide greater flexibility and control over conversations, catering to the preferences of its community.

Currently undergoing trials in select markets, the new feature empowers users to adjust retention settings on a conversation-by-conversation basis. Flexibility remains paramount, with participants able to modify settings within chats and receive in-chat notifications to ensure transparency.

Snapchat underscores that the default auto-delete feature will persist, reinforcing its design philosophy centered on ephemerality. However, with the app gaining traction as a primary messaging platform, the option offers users a means to preserve longer chat histories.

The update marks a pivotal moment for Snapchat, renowned for its disappearing message premise, especially popular among younger demographics. Retaining this focus has been pivotal to Snapchat’s identity, but the shift suggests a broader strategy aimed at diversifying its user base.

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This strategy may appeal particularly to older demographics, potentially extending Snapchat’s relevance as users age. By emulating features of conventional messaging platforms, Snapchat seeks to enhance its appeal and broaden its reach.

Yet, the introduction of message retention poses questions about Snapchat’s uniqueness. While addressing user demands, the risk of diluting Snapchat’s distinctiveness looms large.

As Snapchat ventures into uncharted territory, the outcome of this experiment remains uncertain. Will message retention propel Snapchat to new heights, or will it compromise the platform’s uniqueness?

Only time will tell.

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Catering to specific audience boosts your business, says accountant turned coach

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Catering to specific audience boosts your business, says accountant turned coach

While it is tempting to try to appeal to a broad audience, the founder of alcohol-free coaching service Just the Tonic, Sandra Parker, believes the best thing you can do for your business is focus on your niche. Here’s how she did just that.

When running a business, reaching out to as many clients as possible can be tempting. But it also risks making your marketing “too generic,” warns Sandra Parker, the founder of Just The Tonic Coaching.

“From the very start of my business, I knew exactly who I could help and who I couldn’t,” Parker told My Biggest Lessons.

Parker struggled with alcohol dependence as a young professional. Today, her business targets high-achieving individuals who face challenges similar to those she had early in her career.

“I understand their frustrations, I understand their fears, and I understand their coping mechanisms and the stories they’re telling themselves,” Parker said. “Because of that, I’m able to market very effectively, to speak in a language that they understand, and am able to reach them.” 

“I believe that it’s really important that you know exactly who your customer or your client is, and you target them, and you resist the temptation to make your marketing too generic to try and reach everyone,” she explained.

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“If you speak specifically to your target clients, you will reach them, and I believe that’s the way that you’re going to be more successful.

Watch the video for more of Sandra Parker’s biggest lessons.

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Instagram Tests Live-Stream Games to Enhance Engagement

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Instagram Tests Live-Stream Games to Enhance Engagement

Instagram’s testing out some new options to help spice up your live-streams in the app, with some live broadcasters now able to select a game that they can play with viewers in-stream.

As you can see in these example screens, posted by Ahmed Ghanem, some creators now have the option to play either “This or That”, a question and answer prompt that you can share with your viewers, or “Trivia”, to generate more engagement within your IG live-streams.

That could be a simple way to spark more conversation and interaction, which could then lead into further engagement opportunities from your live audience.

Meta’s been exploring more ways to make live-streaming a bigger consideration for IG creators, with a view to live-streams potentially catching on with more users.

That includes the gradual expansion of its “Stars” live-stream donation program, giving more creators in more regions a means to accept donations from live-stream viewers, while back in December, Instagram also added some new options to make it easier to go live using third-party tools via desktop PCs.

Live streaming has been a major shift in China, where shopping live-streams, in particular, have led to massive opportunities for streaming platforms. They haven’t caught on in the same way in Western regions, but as TikTok and YouTube look to push live-stream adoption, there is still a chance that they will become a much bigger element in future.

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Which is why IG is also trying to stay in touch, and add more ways for its creators to engage via streams. Live-stream games is another element within this, which could make this a better community-building, and potentially sales-driving option.

We’ve asked Instagram for more information on this test, and we’ll update this post if/when we hear back.

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