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Is an Unbranded Content Site Worth It? All Signs Point to Yes

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What’s the future for unbranded content sites? SAP runs an unbranded content site whose future’s so bright, that the team behind it had better wear shades (to paraphrase that old Timbuk 3 song).

The Future of Customer Engagement and Experience earned the tech brand a finalist nod for Best Content Strategy and Best Multi-Author Blog in the 2021 Content Marketing Awards (CMAs).

And it’s easy to see why. Total page views for the blog hit the high six figures (767,190 in 2020 and 1,177,123 in 2021). Top-performing content generates between 5,000 and 10,000 views a month.

And those aren’t even the most impressive stats.

Visitors spend an average of eight minutes on the site. Almost all (99%) of its archives get views every month. And its bounce rate has never been over 5%, as SAP explained in their CMA nomination.

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Seventy percent of traffic comes from organic search. The other 30% arrives from direct or bookmarked links, with social shares and an email newsletter rounding out the traffic sources.

“We never spent any money on advertising, campaigns, or promoted content,” says Jenn VandeZande, the site’s editor-in-chief.

We never spent any money on advertising, campaigns, or promoted #content, says @jennvzande of @SAP_CX impressively successful #ContentMarketing hub via @AnnGynn @CMIContent. Click To Tweet

So how did the site become such a success? Jenn shared some principles and practices behind the content marketing strategy.

Downplay the brand to play up trust

The robust content hub operates under a non-branded URL. The (barely noticeable) SAP connection comes through employees, customers, partners, and industry experts they’ve onboarded as freelance writers.

SAP created the site based on two basic principles, and it’s never swayed from these:

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  • To become an authoritative source and community for all things commerce and business related by focusing on great content that answers business challenges in an unbiased way
  • To use journalistic standards with an SEO-first, evergreen content strategy

Jenn says the site’s independence is “sacred” because return readers and subscribers expect it and because of the critical role of trust in business relationships: “You can lose a customer in an instant by breaking that trust.

“Nobody wants to be sold when they’re trying to research a problem – at least in the beginning stages. SAP is keeping their eyes on the future, focusing on the importance of unbranded content to lead into the next step of the journey.”

The site draws interest from searchers and a faithful readership of C-suite executives and other leaders with decision-making responsibilities. SAP has found readers come back to places they trust when it’s time to purchase.

@SAP_CX has found people return to the places they trust when it’s time to purchase, says @jennvzande via @AnnGynn and @CMIContent. Click To Tweet

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Use data to please readers and leaders

The initial buy-in was simple. SAP likes forward-thinking, Jenn says, and the site represented a new concept. As the site grew and content competition increased, data led to continued support from SAP leadership.

“It turns out that doing this day after day, year after year, earns loyalty, which then earns sales deals, which has also helped earn executive buy-in,” Jenn says. “It’s a long game with big dividends.”

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Data drives content decisions, too. “Most of us on the team are data nerds, and we live by it,” Jenn says.

The hardest decisions she’s had to make involved ideas that sounded great in concept but didn’t resonate with readers. “While it bummed me out to pull the plug on these things, the data made the decision easy.”

To arrive at content decisions, the data nerds looked beyond the general (though impressive) metrics like visits, views, time on site, etc. They wanted a collection of data that would help them better understand their audience’s behavior, such as:

  • Which posts get the most clicks?
  • Where exactly on the site do most people click?
  • What content leads people to the next step on their SAP journey?
  • What parts of the site do they engage with and which ones do they not?

The content team’s developer Aaron Graham created a custom plugin to track those metrics.

Now, they can drill down and identify the typical paths visitors follow on the site and what works and what doesn’t. “It’s been a big game-changer for us and helps us to stay focused on what readers want,” Jenn says.

That doesn’t mean their data game is perfect. Attribution remains the unicorn the team continues to chase. Ultimately, they’d love to be able to show that a reader started on X post and then purchased a product at some point in their journey.

But Jenn prizes the anecdotal evidence from readers who forward that day’s newsletter to her with a comment about loving the subject, the content, etc. “I save those emails in a folder because they’re a great reminder of the purpose of what we do,” she says.

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It’s also immediate feedback that can prompt a change. “We’re always tweaking copy, reoptimizing, testing, so when we get feedback that folks love what we’ve written, we use it,” Jenn says.

And the feedback isn’t always positive. One reader complained about the subject line “Not new, not normal” and explained why. Jenn thanked the engaged reader for sharing her opinion. The team assumed others might feel the same. “It can be easy to lose perspective when you’re on the inside looking out,” Jenn says.

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Act big, even if you’re small

SAP is a global company with over 100,000 employees, but The Future of Customer Engagement and Experience site doesn’t involve a big team. Executive Editor Marcia Savage manages the calendar, day-to-day content scheduling, and editing and contributes some writing. She’s the other full-time employee besides Jenn and Aaron (the team developer). Contractors help with site images, and the team relies on TAG Communication Services for freelancers.

Ideas come from anywhere – the content team, the contractors, customers, employees, and even competitors. Freelancers craft the content, then Marcia and Jenn edit it for SEO, tone, etc. They also reoptimize and update content every day.

Jenn also keeps an eye out for potential writers on social media. If she reads something interesting, she reaches out to invite the author to contribute. “We’ve gotten some fantastic bylines this way,” she says.

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Grow the platform

A couple of years ago, The Future of Customer Engagement and Experience added more specific sections at the top of the navigation bar based on the topics most critical to their audience:

  • Commerce
  • Customer experience
  • Marketing
  • Sales
  • Service
  • Purpose

“Those sections have turned out really well and been useful for our readers … They’ve proven to be a simple way for the user to find what they’re looking for and to discover content they didn’t know they were looking for,” Jenn says. “We also discuss the topics that are important to our audience, focusing on purpose and the whole self. In doing so, our authentic tone has won over our subscribers and advocates.

But that isn’t the only growth for the original content hub. The Future of Customer Engagement and Experience team launched a podcast that features guests discussing the site’s most engaging content.

Given a prompt from contributor Jesús Hoyos, who wondered about content in languages other than English, the team is now working on updating its content into regions.

Without a big budget for translation, Jenn uses Google Translate for the content on the site, then sends it to a peer in a region with that language to review before she publishes it.

Inclusion is really important to us, so getting it right has taken time and is constantly evolving, but it’s made a difference for our readers,” Jenn says.

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And that’s just one more reason why The Future of Customer Engagement and Experience shines so bright.

All tools mentioned in the article are identified by the author. If you have a tool to suggest, please feel free to add it in the comments.

Learn more from Jenn VandeZande at Content Marketing World this fall, where she’s presenting the session CTR, ROI, KPI, Cry: Breaking Through Jargon to Deliver Kick-Ass Results. Use code BLOG100 to save $100.

Cover image by Joseph Kalinowski/Content Marketing Institute



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Elevating Women in SEO for a More Inclusive Industry

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Elevating Women in SEO for a More Inclusive Industry

Know your value

It’s essential for women to recognize their worth and advocate for themselves in the workplace. It’s important to know your value and not be afraid to own it.

For a lot of women, myself included, doing this can feel horribly unnatural. It’s often hard to admit that you’re good at things or that you have big ambitions because of how society treats us. I, for example, often struggle with writing my own bio or answering questions about my career path and successes. I even struggled while writing this article in many ways, describing my personal experiences and opening myself up.

It’s easy to underestimate our value and downplay our contributions, but it’s essential to recognize the unique skills, talents, and perspectives that we bring to the table. So, take a moment to reflect on your achievements, expertise, and strengths. Don’t be afraid to speak up and advocate for yourself in meetings, negotiations, and performance reviews. While it may sound daunting, there are actionable steps you can take to get started.

Track your achievements and, as much as possible, quantify the impact. Document projects you’ve worked on, results you’ve achieved, and positive feedback or recognition you’ve received from colleagues or supervisors. Use data and metrics to demonstrate the value you bring to the table. And when the time comes to discuss salary and benefits, you will be prepared with everything you need to ask for what you deserve. Try writing a script and reading it aloud to prepare yourself. It may feel silly, but it works.

More tactically, do your research. Find salary benchmarks from places like Glassdoor or LinkedIn. Use Fishbowl to find people talking candidly about salary ranges for roles similar to yours. There are multiple “Bowls” dedicated to salary, compensation, and negotiations. You may just find people comparing notes on salary from your company.

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Remember, you deserve to be recognized and rewarded for your hard work.

For those in leadership positions, we can advocate for more transparency around salary and compensation. That doesn’t have to mean that an entire company has access to everyone’s personal income, but it could mean that, as a company, you share salary ranges for different positions based on experience. It could mean that you clearly define the factors that go into determining salary or a raise and how these factors are weighted. Every company is different, but the goal should be to foster a culture of transparency and accountability.

Overcoming imposter syndrome

Overcoming imposter syndrome and self-doubt is key to promoting yourself and establishing a strong professional identity. It’s natural to experience moments of insecurity and self-doubt. It’s natural to have a sense of not belonging. I know I have certainly experienced it. But just because you feel impostor syndrome or you’re not sure you can do something doesn’t mean you shouldn’t try. Don’t disqualify yourself.

In my experience, men more often specialize in technical SEO than women, which can cause a lot of women to doubt themselves around the more technical side of things. Data from Lidia’s article on the gender divide in topics illustrates this very well. Last year, men wrote the overwhelming majority of content on technical SEO and AI. In contrast, women tended to author more of the “soft” topics. This could be related to women in our industry feeling like they can’t or shouldn’t author content on certain technical topics.

But it’s essential not to let imposter syndrome hold you back from reaching your full potential. So, next time you feel a sense of not belonging, remind yourself of your accomplishments, resilience, and unwavering determination. And remember, you are not alone — many successful women have faced imposter syndrome and overcome it, and so can you.

Make your own credentials

In today’s competitive world, it’s not enough to rely on others to recognize your talents and achievements — you need to take control of your own narrative and actively promote yourself.

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You don’t have to write a dissertation to be considered an expert. You also don’t have to share a brand new idea or point of view to be considered a thought leader. The key is to find inefficiencies and unique perspectives  —  whether about the industry as a whole or specific to SEO specialties or verticals  —  and be vocal about it.

Leverage social media and your personal or company website as a platform to express your opinions and share your ideas. Join SEO communities like Sisters in SEO on Facebook or Women in Tech SEO on Slack. These are your peers who will not only happily support your thought leadership efforts but also serve as a sounding board and support system for you. Seek out speaking opportunities and podcast guest appearances. Submit your work and yourself for awards. Don’t be afraid to put yourself out there and showcase what you bring to the table.

I created my own website a few years back to showcase my expertise. With options like WordPress and Wix, it’s easier than ever to get a site up and running. It’s also relatively inexpensive to maintain. Today, I use it as a portfolio that showcases all of my accomplishments, from publications to speaking engagements.

Just remember  —  innovation is great, but it’s not a requirement. A new perspective on something old can be just as valuable as a shiny new idea.

Depth over breadth

Not everybody has to be (or can be) an expert on all things SEO. But you can become an expert on a very specific topic or aspect of SEO. You can also work to become the local expert within your company, city/region, or even a particular vertical. The goal is to be the go-to person about a certain topic or facet of the industry. Maybe you want to be the voice of local SEO like Darren or the data scientist like Annie. Use that angle to start small and master your niche.

Building your own credentials isn’t magic. It just feels that way when it works.

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Creating a clear and impactful online presence that reflects what you do and what you stand for will allow you to stand out as a true thought leader. Strong personal branding also provides an opportunity for women in SEO to gain valuable support by connecting with other female leaders. The more value you can provide, the stronger your credentials will be, and the wider your reach can grow.



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A Recap of Everything Marketers & Advertisers Need to Know

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A Recap of Everything Marketers & Advertisers Need to Know

When rumors started swirling about Twitter changing its name to X, I couldn’t believe it at first. But then, in July 2023, as I searched for my favorite blue icon on the phone, I found a black icon instead. It had actually happened!

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The key to correcting the C-suite trust deficit

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The key to correcting the C-suite trust deficit

Take a moment to search “CMO tenure” and you’ll find a wide variety of content discussing the short tenure of CMOs and how it’s among the shortest of roles in the C-suite. If you dive deeper, you’ll find that CEOs don’t seem to trust CMOs. 

Boathouse’s CMO Insights study (registration required) noted several sobering conclusions:

  • 34% of CEOs have great confidence in their CMOs.
  • 32% of CEOs trust their CMOs.
  • 56% of CEOs believe their CMO supports their long-term vision.
  • And only 10% of CEOs believe their CMO puts the CEO’s needs before their own.

If these statistics also apply to the CMO’s entire organization, then it’s clear we have a trust problem with marketing leadership.

If you haven’t read Patrick Lencioni’s “The Five Dysfunctions of a Team,” I consider it required reading for anyone in any leadership role. In his book, Lencioni builds a pyramid of dysfunctions that need to be addressed for a team to succeed. The foundational dysfunction — with which one cannot build a successful team — is “absence of trust.” We see it at scale with marketing organizations today.

Introducing objectivity through data

In “Hamlet,” Shakespeare writes, “There is nothing either good or bad, but thinking makes it so.” Each organization that makes up a company looks at the company from a different perspective. What marketing sees as positive, finance may see as negative. But who’s right? No one.

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Usually, there is no objectivity because leadership comes up with an idea and we execute it. It’s like the fashion proverb “Beauty is in the eye of the beholder.” Unfortunately, we’re going to struggle to run a profitable organization if it’s run like a fashion show.

Therefore, we need to introduce objectivity to how we work. Leadership needs to come together to agree on goals that align with the goals of the broader organization. One element of this conversation should be an acknowledgment that this is turning a ship.

Often leaders — especially those without marketing backgrounds — are likely to expect instant gratification. It’s going to take time to turn the ship and you and your team would do well to set reasonable expectations right away.

Dig deeper: KPIs that connect: 5 metrics for marketing, sales and product alignment

Aligning goals and metrics across the organization

With goals in hand, we need to assign metrics to their progress and agree on the source(s) of truth. Once these objective measures are in place, perspective doesn’t matter. 2 + 2 = 4 regardless of whether you’re in HR or accounting.

Every public road has a speed limit and whether you’re in compliance with it has nothing to do with your perspective. If you’re above it, you’re wrong and subject to penalties. Referring to the fashion example, it’s not a fashion show where some people like a dress and others don’t.

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By using data to objectively measure marketing’s progress within the organization and having the rest of the leadership buy into the strategy, we build trust through objectivity. Maybe the CEO would not have chosen the campaign the marketing team chose.

But if it was agreed that a >1 ROAS is how we measure a successful campaign, it can’t be argued that the campaign was unsuccessful if the ROAS was >1. In this example, the campaign was an objective success even if the CEO’s subjective opinion was negative.

Data-driven campaign planning

Within the marketing organization, campaigns should always be developed with measurement top of mind. Through analysis, we can determine what channels, creative, audiences and tactics will be most successful for a given campaign. 

Being able to tell the leadership team that campaigns are chosen based on their ability to deliver measured results across metrics aligned to cross-departmental goals is a powerful message. It further builds trust and confidence that marketing isn’t run based on the CMO’s subjective opinions or gut decisions. Rather, it’s a collaborative, data-driven process.

For this to be successful, though, it can’t just be for show, where we make a gut decision and direct an analyst to go find data to back up our approach. This would be analytics theater, which is a perversion of the data. Instead, tell the analyst what you think you want to do and ask them to assess it.

For the rest of the organization’s leadership, ask questions when the marketing team presents a campaign. Find out how they came up with the strategy and expect to hear a lot about data — especially the metrics you all agreed would support the company’s overarching goals.

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Dig deeper: 5 failure points of a marketing measurement plan — and how to fix them

Data literacy: Building credibility through transparency 

Building trust doesn’t happen overnight, but a sustained practice of using data to drive marketing leadership’s decisions will build trust if the metrics ladder up to the organizational goals and all of leadership is bought into the measurement plan.



Over time, this trust will translate into longer tenure and more successful teams through building the infrastructure needed to tackle Lencioni’s five dysfunctions.

Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed here.

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