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How to Optimize the Customer Journey for WooCommerce Store

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How to Optimize the Customer Journey for Your WooCommerce Store

Are you looking to improve the customer experience in your online store?

When you take time to understand your customers’ needs, you can improve their journey from first discovering your site to making a purchase. By optimizing the WooCommerce customer journey, you can increase conversion rates, improve customer satisfaction, and boost profits.

In this article, we will show you how to optimize the customer journey for your WooCommerce store, from beginning to end.

What Is a WooCommerce Customer Journey?

‘Customer journey’ refers to a customer’s entire experience when they visit your WooCommerce store, including all of their interactions with your brand.

Optimizing the customer journey involves understanding each stage and ensuring that the customer has a seamless and enjoyable experience throughout.

These are the five stages of the WooCommerce customer journey:

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  1. Awareness stage: Make it easier for potential customers to find your online store and learn more about your business.
  2. Consideration stage: Make it easier for your customers to find and learn about the products they need.
  3. Decision stage: Optimize your checkout to encourage your customers to make a purchase.
  4. Service stage: Improve your after-sales communications, express your appreciation for the sale, and better support your customers.
  5. Loyalty stage: Build long-term relationships with customers through excellent customer service, personalized recommendations, and loyalty rewards.

In short, you should simply look at your online store from your customer’s point of view and then make it awesome.

How to Optimize the Customer Journey for Your WooCommerce Store (12 Tips)

With that being said, let’s take a look at how to optimize the customer journey for your WooCommerce store.

We will share actionable tips on how you can improve the customer journey at each stage. You can use the quick links below to jump to the different parts of our tutorial:

Build Customer Awareness

Here are some tips for optimizing the WooCommerce customer journey during the awareness stage.

1. Understand How Your Customers Find You

The first thing you need is to see the journeys your users take before they make a purchase in your online store. This is where customer tracking can help.

The best way to set up WooCommerce customer tracking in Google Analytics is using MonsterInsights. It is the best analytics solution for WordPress and has a User Journey addon that can help you plan how to improve the user journey in your online store.

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You can learn how to install the MonsterInsights plugin and addon in our guide on how to track user journeys in WooCommerce.

After that, you can see the path each customer took before buying your product. You get to view the pages they visited, where they clicked, and how much time they spent on a page.

User journey in MonsterInsights

This is really useful information to better understand your customers. You can see which product categories are performing the best and where customers are leaving your store during the purchase process.

Using the data, you can then fix these issues and optimize your site for more conversions. For example, you can use the tips in our guides on how to convert WooCommerce visitors into customers and how to make a high-converting sales funnel.

2. Make Your Store More Visible Online

It’s important to do search engine optimization (SEO) for your online store so that it ranks higher on search engine results pages (SERPs). This will make it easier for potential customers to find you when searching for products and solutions that you offer.

Improving SEO involves writing SEO-friendly product titles and descriptions, using product categories and tags, adding alt text to product images, and much more.

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We recommend using All in One SEO because it’s the best WordPress SEO plugin on the market and is used by over 3 million websites. It will help you to optimize your entire store for SEO and get found by more customers.

You will find step-by-step instructions in our guide to WooCommerce SEO made easy.

Help Customers Consider Your Products

Here are some tips for optimizing the customer journey in your WooCommerce store during the awareness stage.

3. Design an Eye-Catching Product Page

When a visitor clicks on a link to your website on Google or Facebook, you want to give a good first impression. You can do that by creating product pages and landing pages that are optimized for sales.

This is where SeedProd comes in. It is the best WordPress page builder on the market that allows you to easily create landing pages, sales pages, product pages, and even completely custom WordPress themes.

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SeedProd's professionally-designed templates

SeedProd comes with dozens of ready-made templates that are already optimized for higher conversions. Plus, it has an intuitive drag-and-drop interface that you can use to customize your landing pages.

SeedProd also includes a WooCommerce integration that allows you to add eCommerce elements to any page.

For example, you can display featured products that you want to upsell, product grids, add-to-cart buttons, and more.

An Add To Cart button on an online store

You can see how easy it is to use SeedProd in our guide on how to customize WooCommerce product pages.

4. Make It Easier for Customers to Find Products

You can also customize your WooCommerce product search results to help your customers find what they are looking for quickly and easily.

By default, WordPress and WooCommerce have a limited search function. That’s a problem because if your customers can’t find what they are looking for, then they may not come back to your online store.

We recommend using the SearchWP plugin. It’s the best custom search plugin for WordPress and is used by over 30,000 websites.

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Add Custom Fields and Taxonomies to the Search Engine

We show you how to use this plugin to give your customers the best product search in our guide on how to customize the WooCommerce product search results page.

You may also want to learn how to enable search by product SKU in WooCommerce.

5. Keep Your Visitors Coming Back With Push Notifications

Push notifications are automated messages that show up in your customers’ browsers even after they have left your WooCommerce store.

You can use drip campaigns with multiple push notifications over time to promote products, build a relationship with your customers, increase sales, and get visitors to return to your store.

The easiest way to set up automated push notifications is with PushEngage. It’s the best web push notification software, and it is used to send over 15 billion push messages every month.

Push notification abandoned cart example

We take you through the whole setup process in our guide on how to set up automated drip notifications in WordPress.

6. Show Off Your Positive Customer Reviews

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Customer reviews are a powerful form of social proof that can make your business seem more trustworthy and encourage people to buy from your online store.

But collecting, managing, and formatting customer reviews takes a lot of time and effort. That’s why we recommend using a customer review plugin to add different types of reviews to WordPress.

Smash Balloon Reviews Feed Pro allows you to show reviews from Yelp, Facebook, Google, and TripAdvisor. That way, you don’t need to install any extra plugins.

Example of customer reviews using the Smash Balloon Reviews Feed Pro plugin

For more details, see our guide on how to show Google, Facebook, and Yelp reviews in WordPress.

Help Customers Complete Their Purchases

Next, you will want to help customers get through your checkout and buy your products. Here are our tips for optimizing the WooCommerce customer journey during the decision stage.

7. Improve Your Checkout

You can easily personalize the purchase experience in your WooCommerce store using FunnelKit, a WordPress sales funnel builder and optimization plugin.

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For example, it comes with a One-click Upsells feature, which allows users to add products to their carts on their way to the checkout.

WooFunnels One Click Upsell

You can also add one-click order bumps to your checkout for increased conversions.

FunnelKit lets you customize the user journey with pre-checkout offers, custom checkout form layouts, beautiful templates, and more.

WooFunnels Order Bump for WooCommerce

We have written a detailed guide on how to create a custom WooCommerce cart page that’s full of ideas for how to personalize your shopping cart for more conversions.

8. Show Custom Offers to Your Customers

On average, 60 to 80% of people who add items to their cart don’t actually buy the products. This means that if you have an online store, then you are losing out on a lot of sales. 

Often when a customer has added a product to their shopping cart, they will need some reassurance that they are making the right decision. This often leads to cart abandonment.

That’s why we recommend using OptinMonster. It is the best WordPress lead-generation software and has an Onsite Retargeting feature that can help reduce cart abandonment.

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It allows you to create beautiful popups, countdown timers, slide-in forms, and more to nudge users in the right direction.

For example, OptinMonster can tell when a customer is about to leave your website and display a popup offering free shipping or a discount before they do.

Edit your campaign template

You can learn how to grab your customers’ attention with targeted messages at just the right time in our guide on how to create a WooCommerce popup.

Provide Great Customer Service

After customers have bought items from your WooCommerce store, you will want to give them great customer service to keep them coming back. Here are some tips for optimizing the service stage of the customer journey.

9. Follow Up With Your Customers

When running a WooCommerce store, your customers will receive different transactional emails. These emails help them get order confirmations, track their order statuses, get invoices, learn about how to return a product, and find more information about your online store.

By default, the design and layout of emails sent by WooCommerce are plain and generic. When you customize these emails, it helps to build trust with your customers, boost brand awareness, and get them to return to your store.

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You can set up smart, automated follow-up emails and workflows using FunnelKit Automations, which is a popular WooCommerce plugin for marketing automation.

It includes a growing library of pre-built WooCommerce email templates that are proven to get results. And you can use the visual email automation builder to make any changes that you need.

What makes FunnelKit Automations really powerful is the custom goals-driven email automation builder. It shows you in-line analytics for each email.

For example, here is a screenshot of a workflow for sending out a thank you email after a customer’s first order.

Autonami Marketing Automation Email Analytics for WooCommerce

For more details, you can see our guide on how to customize your WooCommerce emails.

10. Engage With Customers in Real Time

As your online store grows, it’s important to provide good customer service. This leads to repeat sales, which means more profits for your business in the long run.

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One way to do that is to add live chat to your website. This will let you interact with the people who visit your website, answer their questions, and solve their problems in real time. This can get you more sales and encourage existing customers to stay loyal to your brand.

The easiest way to add a live chat feature to your website is by using LiveChat Inc. It is one of the best live chat solutions for WordPress, and we use it on our own OptinMonster site.

The LiveChat WordPress plugin is free, although you will need to buy a paid subscription to the LiveChat service.

Another option is to automate live chat by using Chatbot.com, the best AI chatbot software for WordPress. You don’t need to do any coding or have any special technical skills to use it.

ChatBot live chat

For more details, you can see our guide on how to add live chat to your WooCommerce store.

Build Customer Loyalty

Finally, it’s important to turn your users into long-term and happy customers. Here are a few ways to optimize the WooCommerce customer journey for the loyalty stage.

11. Reward Loyal Customers

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Creating a loyalty program can keep customers coming back to your online store and keep them away from your competitors. It can also be a great way to reward your best customers and make them feel valued.

You can give customers points for buying products and services, but also for creating an account, placing their first order, signing up for your email newsletter, and spending over a certain account.

It’s super easy to create a WooCommerce loyalty program using the Loyalty Program for WooCommerce plugin. It allows you to set up a loyalty program in just minutes and reward customers for buying products, leaving customer reviews, and more.

Loyalty Program for WooCommerce

You can also inspire loyalty to your brand by:

12. Automate Your Store and Focus on Your Customers

There’s a lot to keep track of when running an online store. Luckily, you can automate tasks to save time and money so you can focus on your customers while growing your business.

For example, you can use automation tools and plugins to send SMS messages to your customers, automate your payment processes, use social proof to increase conversions, automatically display your best product reviews, and much more.

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You can see our complete list of tips by visiting our guide on the best WooCommerce automations to increase sales.

We hope this tutorial helped you learn how to optimize the WooCommerce customer journey for your online store. You may also want to see our guide on how to add wholesale pricing to WooCommerce, or our expert picks for the best WooCommerce WordPress themes.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.



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10 Amazing WordPress Design Resouces – WordPress.com News

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10 Amazing WordPress Design Resouces – WordPress.com News

Whether you’re a design pro or a total newbie, you’ll find a great tool in this list that will take your website skills to the next level.

Designing a beautiful website from scratch can be difficult for developers of all skill levels. Luckily, in today’s Build and Beyond video, Jamie Marsland reveals his ten favorite WordPress design tools and websites to elevate your next build.

Get inspiration for your next website’s design and then start building with WordPress.com. Ready to get going? Click below to embark on your free trial today:

Here are the sites and resources mentioned in the video:

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Stunning backgrounds and visuals

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Easy mockups for products and thumbnails

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Generate color palettes with a click

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[GET] The7 Website And Ecommerce Builder For WordPress

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The7 website and ecommerce builder for wordpress is the most customizable WordPress, Elementor, and WooCommerce theme available on the market up to …

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Making 43% of the Web More Dynamic with the WordPress Interactivity API – WordPress.com News

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Making 43% of the Web More Dynamic with the WordPress Interactivity API – WordPress.com News

Creating rich, engaging, and interactive website experiences is a simple way to surprise, delight, and attract attention from website readers and users. Dynamic interactivity like instant search, form handling, and client-side “app-like” navigation where elements can persist across routes, all without a full page reload, can make the web a more efficient and interesting place for all.

But creating those experiences on WordPress hasn’t always been the easiest or most straightforward, often requiring complex JavaScript framework setup and maintenance. 

Now, with the Interactivity API, WordPress developers have a standardized way for doing that, all built directly into core. 

The Interactivity API started as an experimental plugin in early 2022, became an official proposal in March 2023, and was finally merged into WordPress core with the release of WordPress 6.5 on April 2, 2024. It provides an easier, standardized way for WordPress developers to create rich, interactive user experiences with their blocks on the front-end.

ELI5: The Interactivity API and the Image Block

Several core WordPress blocks, including the Query Loop, Image, and Search blocks, have already adopted the Interactivity API. The Image block, in particular, is a great way to show off the Interactivity API in action. 

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At its core, the Image blocks allow you to add an image to a post or page. When a user clicks on an image in a post or page, the Interactivity API launches a lightbox showing a high-resolution version of the image.

The rendering of the Image block is handled server-side. The client-side interactivity, handling resizing and opening the lightbox, is now done with the new API that comes bundled with WordPress. You can bind the client-side interactivity simply by adding the wp-on--click directive to the image element, referencing the showLightbox action in view.js.

You might say, “But I could easily do this with some JavaScript!” With the Interactivity API, the code is compact and declarative, and you get the context (local state) to handle the lightbox, resizing, side effects, and all of the other needed work here in the store object.

actions: {
			showLightbox() {
				const ctx = getContext();

				// Bails out if the image has not loaded yet.
				if ( ! ctx.imageRef?.complete ) {
					return;
				}

				// Stores the positons of the scroll to fix it until the overlay is
				// closed.
				state.scrollTopReset = document.documentElement.scrollTop;
				state.scrollLeftReset = document.documentElement.scrollLeft;

				// Moves the information of the expaned image to the state.
				ctx.currentSrc = ctx.imageRef.currentSrc;
				imageRef = ctx.imageRef;
				buttonRef = ctx.buttonRef;
				state.currentImage = ctx;
				state.overlayEnabled = true;

				// Computes the styles of the overlay for the animation.
				callbacks.setOverlayStyles();
			},
...

The lower-level implementation details, like keeping the server and client side in sync, just work; developers no longer need to account for them.

This functionality is possible using vanilla JavaScript, by selecting the element via a query selector, reading data attributes, and manipulating the DOM. But it’s far less elegant, and up until now, there hasn’t been a standardized way in WordPress of handling interactive events like these.

With the Interactivity API, developers have a predictable way to provide interactivity to users on the front-end. You don’t have to worry about lower-level code for adding interactivity; it’s there in WordPress for you to start using today. Batteries are included.

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How is the Interactivity API different from Alpine, React, or Vue?

Prior to merging the Interactivity API into WordPress core, developers would typically reach for a JavaScript framework to add dynamic features to the user-facing parts of their websites. This approach worked just fine, so why was there a need to standardize it?

At its core, the Interactivity API is a lightweight JavaScript library that standardizes the way developers can build interactive HTML elements on WordPress sites.

Mario Santos, a developer on the WordPress core team, wrote in the Interactivity API proposal that, “With a standard, WordPress can absorb the maximum amount of complexity from the developer because it will handle most of what’s needed to create an interactive block.”

The team saw that the gap between what’s possible and what’s practical grew as sites became more complex. The more complex a user experience developers wanted to build, the more blocks needed to interact with each other, and the more difficult it became to build and maintain sites. Developers would spend a lot of time making sure that the client-side and server-side code played nicely together.

For a large open-source project with several contributors, having an agreed-upon standard and native way of providing client-side interactivity speeds up development and greatly improves the developer experience.

Five goals shaped the core development team’s decisions as they built the API: 

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  1. Block-first and PHP-first: Prioritizing blocks for building sites and server side rendering for better SEO and performance. Combining the best for user and developer experience.
  2. Backward-compatible: Ensuring compatibility with both classic and block themes and optionally with other JavaScript frameworks, though it’s advised to use the API as the primary method. It also works with hooks and internationalization.
  3. Declarative and reactive: Using declarative code to define interactions, listening for changes in data, and updating only relevant parts of the DOM accordingly.
  4. Performant: Optimizing runtime performance to deliver a fast and lightweight user experience.
  5. Send less JavaScript: Reduce the overall amount of JavaScript being sent on the page by providing a common framework that blocks can reuse.  So the more that blocks leverage the Interactivity API, the less JavaScript will be sent overall.

Other goals are on the horizon, including improvements to client-side navigation, as you can see in this PR.

Interactivity API vs. Alpine

The Interactivity API shares a few similarities to Alpine—a lightweight JavaScript library that allows developers to build interactions into their web projects, often used in WordPress and Laravel projects.

Similar to Alpine, the Interactivity API uses directives directly in HTML and both play nicely with PHP. Unlike Alpine, the Interactivity API is designed to seamlessly integrate with WordPress and support server-side rendering of its directives.

With the interactivity API, you can easily generate the view from the server in PHP, and then add client-side interactivity. This results in less duplication, and its support in WordPress core will lead to less architectural decisions currently required by developers. 

So while Alpine and the Interactivity API share a broadly similar goal—making it easy for web developers to add interactive elements to a webpage—the Interactivity API is even more plug-and-play for WordPress developers.

Interactivity API vs. React and Vue

Many developers have opted for React when adding interactivity to WordPress sites because, in the modern web development stack, React is the go-to solution for declaratively handling DOM interactivity. This is familiar territory, and we’re used to using React and JSX when adding custom blocks for Gutenberg.

Loading React on the client side can be done, but it leaves you with many decisions: “How should I handle routing? How do I work with the context between PHP and React? What about server-side rendering?”

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Part of the goal in developing the Interactivity API was the need to write as little as little JavaScript as possible, leaving the heavy lifting to PHP, and only shipping JavaScript when necessary.

The core team also saw issues with how these frameworks worked in conjunction with WordPress. Developers can use JavaScript frameworks like React and Vue to render a block on the front-end that they server-rendered in PHP, for example, but this requires logic duplication and risks exposure to issues with WordPress hooks.

For these reasons, among others, the core team preferred Preact—a smaller UI framework that requires less JavaScript to download and execute without sacrificing performance. Think of it like React with fewer calories.

Luis Herranz, a WordPress Core contributor from Automattic, outlines more details on Alpine vs the Interactivity API’s usage of Preact with a thin layer of directives on top of it in this comment on the original proposal.

Preact only loads if the page source contains an interactive block, meaning it is not loaded until it’s needed, aligning with the idea of shipping as little JavaScript as possible (and shipping no JavaScript as a default).

In the original Interactivity API proposal, you can see the run-down and comparison of several frameworks and why Preact was chosen over the others.

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What does the new Interactivity API provide to WordPress developers?

In addition to providing a standardized way to render interactive elements client-side, the Interactivity API also provides developers with directives and a more straightforward way of creating a store object to handle state, side effects, and actions.

Graphic from Proposal: The Interactivity API – A better developer experience in building interactive blocks on WordPress.org

Directives

Directives, a special set of data attributes, allow you to extend HTML markup. You can share data between the server-side-rendered blocks and the client-side, bind values, add click events, and much more. The Interactivity API reference lists all the available directives.

These directives are typically added in the block’s render.php file, and they support all of the WordPress APIs, including actions, filters, and core translation APIs. 

Here’s the render file of a sample block. Notice the click event (data-wp-on--click="actions.toggle"), and how we bind the value of the aria-expanded attributes via directives.

<div
	<?php echo get_block_wrapper_attributes(); ?>
	data-wp-interactive="create-block"
	<?php echo wp_interactivity_data_wp_context( array( 'isOpen' => false ) ); ?>
	data-wp-watch="callbacks.logIsOpen"
>
	<button
		data-wp-on--click="actions.toggle"
		data-wp-bind--aria-expanded="context.isOpen"
		aria-controls="<?php echo esc_attr( $unique_id ); ?>"
	>
		<?php esc_html_e( 'Toggle', 'my-interactive-block' ); ?>
	</button>

	<p
		id="<?php echo esc_attr( $unique_id ); ?>"
		data-wp-bind--hidden="!context.isOpen"
	>
		<?php
			esc_html_e( 'My Interactive Block - hello from an interactive block!', 'my-interactive-block' );
		?>
	</p>
</div>

Do you need to dynamically update an element’s inner text? The Interactivity API allows you to use data-wp-text on an element, just like you can use v-text in Vue.

You can bind a value to a boolean or string using wp-bind– or hook up a click event by using data-wp-on–click on the element. This means you can write PHP and HTML and sprinkle in directives to add interactivity in a declarative way.

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Handling state, side effects, and actions

The second stage of adding interactivity is to create a store, which is usually done in your view.js file. In the store, you’ll have access to the same context as in your render.php file.

In the store object, you define actions responding to user interactions. These actions can update the local context or global state, which then re-renders and updates the connected HTML element. You can also define side effects/callbacks, which are similar to actions, but they respond to state changes instead of direct user actions.

import { store, getContext } from '@wordpress/interactivity';

store( 'create-block', {
	actions: {
		toggle: () => {
			const context = getContext();
			context.isOpen = ! context.isOpen;
		},
	},
	callbacks: {
		logIsOpen: () => {
			const { isOpen } = getContext();
			// Log the value of `isOpen` each time it changes.
			console.log( `Is open: ${ isOpen }` );
		},
	},
} );

Try it out for yourself

The Interactivity API is production-ready and already running on WordPress.com! With any WordPress.com plan, you’ll have access to the core blocks built on top of the Interactivity API. 

If you want to build your own interactive blocks, you can scaffold an interactive block by running the below code in your terminal:

npx @wordpress/create-block@latest my-interactive-block --template @wordpress/create-block-interactive-template 

This will give you an example interactive block, with directives and state handling set up. 

You can then play around with this locally, using wp-env, using a staging site, or by uploading the plugin directly to your site running a plugin-eligible WordPress.com plan

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If you want a seamless experience between your local dev setup and your WordPress.com site, try using it with our new GitHub Deployments feature! Developing custom blocks is the perfect use case for this new tool.

The best way to learn something new is to start building. To kick things off, you may find the following resources a good starting point:


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