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12 Powerful Email Marketing Tips You Need to Know

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12 Powerful Email Marketing Tips You Need to Know

There is no doubt that email marketing is effective. But how many times have you sat down to begin an email marketing project and immediately felt overwhelmed?

Sometimes, it’s hard to know where to start, especially when working with a newer brand.

The good thing is that email marketing has never been easier, thanks to automation tools and innovative ways to deliver emails directly into subscribers’ inboxes.

If you don’t know where to begin or want to improve your current workflow, this article is for you.

So now, let’s look at some simple steps you can follow to ensure you’re using email marketing wisely.

Where To Begin With Email Marketing

So, you’re planning your email marketing strategy for your client. Where do you begin? Here are some helpful tips to get you started:

  • Keep your emails short and sweet. People get tired of reading long emails, so keep yours between 60 to 200 words.
  • People love visuals, especially in email marketing, so include images of your products or services.
  • Social proof helps convince readers that your offer is legitimate and worth their time. This includes sharing links or information in your emails from experts in the industry, positive testimonials, or influencers using the brand.
  • People want to know where to go next after reading your content. And since emails are usually opened on mobile devices, you need to provide a clear CTA at the end of each email. Whether it’s to a product page or recent content produced on the website.
  • Email marketing works best when you send regular emails. But even once a week isn’t enough. Studies show that people respond better to frequent emails than infrequent ones.

Now, let’s discuss the top 12 email marketing components for your strategy:

1. Create Optimized Lead Magnets

So, how do you get people to actually subscribe to your email listing? An effective lead magnet.

A lead magnet is usually the first thing visitors see when they land on a brand’s website. It gets them to click through and read more about a brand, so it needs to be eye-catching and compelling.

And if you don’t optimize your lead magnets for conversion, a brand could lose out on potential leads.

So, how do you make sure your lead magnets convert?

Your lead magnet should grab visitors’ attention right away. That means making it interesting, unique, and relevant to the business.

For example, you can use an incentive like a freebie or discount code to entice people to take action. You could also give away a free report or ebook in exchange for their name and email address.

Your lead magnet could also be the first email they receive, which can be a part of your welcome series (which I’ll talk about briefly).

It entices the users to keep receiving emails, so they don’t immediately unsubscribe after they receive a discount code or something similar.

2. Segment Your Subscribers

You’ve probably heard the term “subscriber segmentation.” It refers to a way of grouping your subscribers into groups based on their interests and behavior so that you can send them more relevant content, offers, and other messages.

This is an integral part of email marketing because it allows you to target your audience with personalized emails.

You can also use this technique to create multiple versions of your emails, such as a welcome email, a thank you email, and a follow-up email.

Segmenting your subscribers can help build trust and long-term interest for a brand because it presents them with information or offers they actually want to receive.

3. Craft A Welcome Series 

Welcome emails are usually sent automatically to new subscribers when they sign up, purchase a product, or make an account.

When creating a welcome series, you need to consider where the customer is in their journey with a brand. So, it’s beneficial to space the emails out over a set period of time and create each one with a specific intention.

A welcome series is a great way to keep potential customers engaged after they sign up. Especially since they receive emails from companies almost daily.

Some examples include: “Welcome! We hope you like our product” or “Your account has been activated.”

You can also send welcome emails to existing customers who haven’t logged in for a while.

For example, if someone signs up and doesn’t use the service for three months, you could send an email saying, “Hey, we noticed that you signed up recently. Would you be interested in using our service?”

This type of marketing is very effective because it’s personalized and targeted. It shows that you’re not sending out mass emails but rather ones specifically tailored to specific customers.

These emails are also a great way to help build trust with your customers and get them used to receiving emails from you.

4. Implement Automation

So now, you’ve done the work to craft an email series. Next, it’s time to automate their delivery, so you don’t have to send them out each time you need to, according to your schedule.

Automation in email marketing is easy to do using tools like MailChimp, Constant Contact, Campaign Monitor, and Convertkit.

These types of programs allow you to create automated emails based on triggers, such as when someone opens your email, clicks on a link, or purchases something from you.

This way, you no longer need to manually send out those emails, which can alleviate some stress when you’re dealing with a multitude of different subscribers.

5. Design Mobile-Friendly Emails

As I mentioned earlier, most people use their phones to check their emails, so making them mobile-friendly is crucial.

The email should be optimized for mobile phones if it promotes sales or discounts. For example, any sales information or product pictures should be easily viewed on their mobile device.

And users should be able to click on the promotion, link, or image and give them the option to view the brand’s site in their preferred browser on their phone.

The key elements to consider when designing mobile-friendly emails include:

  • Placing important links at the top of the page rather than down below.
  • Keeping graphics small.
  • Using text only where appropriate.
  • Optimizing images.
  • And testing different sizes of fonts and margins.

6. Personalize Your Emails

Even though the average person receives numerous unsolicited emails daily, sending personalized messages to potential leads is proven to boost response rates.

Personalizing your emails makes them feel less like spam. Plus, it gives your subscribers a sense of connection to you.

The key to successful email marketing is knowing exactly who you want to send emails and which messages resonate best with each group of recipients.

Once you know what works and what doesn’t, you can tailor your messages specifically to your audience and keep them coming back for more.

First, choose a subject line that clearly states what you will say in your email. This will help readers decide whether or not to click through your email.

Next, include a call to action, such as asking subscribers to check out a new product or sign up for a free trial.

Finally, customize each individual message by adding links to pages on your site where interested parties can read more information.

Get creative and do your research for the industry. For example, does adding emojis help to personalize the email, or is that a no-no for that specific industry?

7. A/B Test Email Content

The A/B testing of email content is a great way to improve your open rate. It’s also an excellent way to get more people on board with a product or service.

But it can be challenging to figure out what works best for you and your audience.

A/B testing helps marketers decide what works best for their business. For example, when designing email campaigns, it’s often necessary to split-test different versions of emails to determine which one performs better.

You can also test different subject lines. Subject lines are one of the most important parts of any email. They’ll help determine whether someone opens your message or not. It’s what hooks the subscriber to learn more.

The best way to test different variations of emails is to use A/B email testing software. This allows you to compare two versions side by side while showing only one version to half of your users at any given moment so that they don’t realize they’re receiving two different messages.

Most email automation platforms can also conduct A/B testing for your emails. And A/B testing isn’t just beneficial for email. For example, it’s important to test copy and content on a brand’s website, so A/B testing will come in handy in more ways than one.

8. Find The Best Timing

The best time to send emails to customers depends on several factors – such as when they last visited your website, what action they took while on your site, whether they completed any transactions, and more.

One way to determine which times work best for email campaigns is by using Google Analytics. You can use the Goal conversion section to view bounce rate, exit pages, and other data related to goal completion.

You should also consider other factors and incorporate them when you send emails based on people’s schedules. For example, you can see lower open rates on holidays, late into the evening, as well as Monday morning and Friday evenings.

9. Scrub Your List Of Non-Opens

It’s essential to manage your subscriber list. When you click “send” on your newsletter, your list contains all subscribers who did not open the email. If you see that certain people are ignoring all your emails, you might want to delete them from your list.

To delete them from your list, you need to go to the unsubscribe page, then select remove and confirm. This process may be repeated until all your non-opens are removed.

You don’t want to overload people who have already purchased or are no longer interested in the brand, so you don’t create a negative relationship with them.

Incorporating one of the email management tools to help you eliminate the consistent non-opens can help you manage your subscribers and decrease time spent on this repetitive task.

10. Include A Real Reply Email Address

This is one of the best ways to keep customers coming back for more. Users may want to send any follow-up emails directly to their spam folder if you don’t include an actual reply address.

But when you put your email address in the footer, they know exactly where to go. If a person has questions, they can email the brand’s team.

Again, this also helps build trust with the brand. They know they are communicating with real people who selected these emails for them versus being spammed with nonrelevant or generic content for the masses.

11. Experiment With Lead Generation Ads

The goal of lead generation ads is to reach people who may be interested in buying from the brand.

They usually appear at the top of the page, where they are visible for longer periods of time than other types of ads.

This means people tend to click on them more often than ads below the fold. So, as long as you don’t use these ads too frequently, you should be able to generate leads.

12. Utilize Email Analytics To Improve Campaigns

One way to utilize email analytics to improve campaigns is to check the bounce rate, opens, clicks, and unsubscribes for your emails. Then use that information to enhance your current efforts.

This includes sending emails at different times throughout the week, testing subject lines, changing up the call to action, and testing creative variations.

If you’re still struggling, try experimenting with lead magnets, such as free ebooks, white papers, and webinars.

These allow you to capture leads from those interested in learning about new topics. In addition, measuring results lets you know which emails work and which ones don’t.

You should also compare these variables (such as open rates) to industry metrics. For example, what’s the percentage of bounce rates for the industry you’re working with?

If you aren’t measuring results, you won’t have much data to base future decisions for your next email marketing campaign.

Final Takeaways

Email marketing is still one of the most effective ways to promote your online store, build relationships with customers, and generate sales.

The final step in this process is to put all these pieces together into an effective strategy. This means coming up with creative and effective ways to construct emails and email series.

It also means being able to measure the results of each tactic so that you can continue to improve your efforts going forward.

Leveraging email metrics and incorporating A/B testing can help build relationships with subscribers by presenting them with the information they want to read.

With a little bit of effort and creativity, you can use email marketing to increase a brand’s sales and help create long-term customers.

More Resources:


Featured Image: 13_Phunkod/Shutterstock



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14 Ways to Use AI for Better, Faster SEO

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14 Ways to Use AI for Better, Faster SEO

AI can make your SEO efforts faster, better, and more fun—if you know how to use it.

Here are 14 practical ways to get faster, more efficient SEO results with help from your robot overlords friends.

To use AI in the best way (and avoid the mistakes many people make), it helps to understand what we mean when we talk about “AI”. Here’s everything you need to know about AI, in under 60 seconds:

With those ideas lodged in your brain, let’s look at how you can use AI tools for faster, better SEO.

AI is great for brainstorming keyword ideas and helping you to understand precisely what searchers need when they search for a particular keyword.

Suggest seed keywords

“Seed” keywords are words and phrases related to your business that you can use as the starting point for keyword research.

Pick a starting topic and ask AI to suggest related keywords: sub-topics, questions, similar concepts, you name it.

Take your list of ideas, plug them into a keyword research tool like Ahrefs’ Keywords Explorer, and you can quickly see the estimated traffic potential and Keyword Difficulty for each of these terms:

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Not all of these seed keywords will have meaningful volume, but that’s okay. Switch to the Matching terms or Related terms tabs, and you’ll see hundreds more related keywords that do:

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You can even skip the ChatGPT part entirely and use the built-in AI suggestion feature in Keywords Explorer:

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Here, our AI copilot has brainstormed “subtopics and niche areas” related to our core topic, content strategy:

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Sidenote.

Don’t trust any volume or difficulty numbers AI gives you. Tools like ChatGPT don’t have access to actual keyword data—but they can hallucinate and make numbers up. If you want real data, you’ll need a keyword research tool like Ahrefs.

Analyze SERP intent

AI can help you understand the different types of search intent present in a particular SERP (search engine results page).

This can be useful for working out which type of content you need to create to match the dominant intent (do searchers want an informational guide, or a free tool?).

In the example below, I copy/pasted page titles from the SERP for the keyword “LLM” and asked ChatGPT to categorize them by the different intent types present:

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After a little cajoling and refining, ChatGPT grouped the titles into a few different categories, like definitional (explaining what an LLM is) and comparative (comparing different types of AI models):

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You can take this process to the next level with the Identify intents feature in Ahrefs. For your given keyword, scroll to the SERP overview report, and hit the “Identify intents” button:

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This has the benefit of also showing you the percentage of total estimated traffic each intent receives.

In this example, with 82% of traffic, it makes sense to target the keyword “llm” with a definitional article about LLMs, and ignore the lower traffic intent associated with LLM degree programs.

AI can be used to pump out complete articles, but you’ll get better results—and have less risk of a Google penalty—if you use it like a creative sparring partner for your content creation process.

Brainstorm titles and headers

Titles and headers have a crucial indirect role in SEO by encouraging readers to actually click and read through your content. AI can dramatically speed up the process of brainstorming titles and headers.

Here, I’ve pasted the content of my latest blog post into ChatGPT and asked it to suggest title ideas:

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I generally don’t use these ideas verbatim, but ChatGPT regularly generates words or phrases that make their way into my finished titles.

You can also use our free blog post title generator in the same way. Just describe your topic, choose the writing tone, and hit “generate”:

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You can modify and create new ideas at the click of a button:

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Check grammar

AI is great for checking writing for grammar mistakes. Here, I’ve pasted an article paragraph into our free AI grammar checker

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…and a moment later, AI has flagged two possible issues for me to resolve:

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Edit transcripts

Maybe you’ve interviewed an expert and want to add their quotes and experience into your search content. Or maybe your team has created a YouTube video that you’d like to repurpose into a keyword-targeted article.

In either case, you can use AI to tidy up and correctly format transcripts, making it much easier to pull out quotes and ideas.

In this example, I’ve asked ChatGPT to correct a free (and error-prone) transcript from a YouTube video:

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And here’s the edited version, complete with correctly capitalized brand names, removed typos, and grammatically correct punctuation:

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SEO is a never-ending process, and AI can be a useful tool for speeding up some of the ongoing optimization tasks you’ll need to make to keep your pages ranking.

Add missing topics

One way to improve search content’s performance is to ensure that it includes important information that the searcher needs. Common sense can be a useful guide, asking yourself “which topics am I missing?”—but AI can help automate the process too.

Ahrefs’ new experimental Content Grader tool uses AI to automatically analyze the top-ranking articles for a particular keyword, identify the topics present, and score them according to how well they cover the topic.

Here’s an example for the keyword programmatic seo, comparing the content of my article to the content of other top-ranking pieces. We can immediately see a couple of missing topic areas:

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Content Grader can even explain how you should address the topic gap, and share an example from another top-ranking article:

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Write meta descriptions

Good meta descriptions encourage searchers to click on your pages, but Google has a tendency to change and rewrite even the most carefully-crafted meta descriptions.

If you want to generate lots of meta descriptions without sinking tons of time into the process, AI is pretty perfect. Here’s our free AI meta description generator: just describe the contents of your page, choose a writing tone and the number of variations you’d like, and hit generate.

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And here are the outputs:

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Make content more helpful

Aleyda Solis created a custom GPT (a specially trained AI model) that reviews content according to Google’s helpful content guidelines.

While I don’t think it’s a replacement for the skilled judgment of a professional SEO, it can offer a quick, automated way to pinpoint obvious problems with content.

Here I’ve asked it to compare my article on programmatic SEO to a competing article:

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It’s easy to mess up certain parts of technical SEO, like schema or hreflang implementation. From my experience, AI is better and more reliable than I am in these areas.

Create schema markup

Adding schema markup to relevant content types (like recipes or reviews) can help your pages become eligible for Rich Results, special Google features that include a ton of extra data about your content.

Here, I’ve asked for recipe schema for a chicken soup recipe. With a couple of tweaks (like adding in the recipe author), I could add this to my page and become eligible for rich results (and most likely more clicks):

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Generate hreflang

Hreflang is an HTML attribute that tells search engines about the multiple versions of a page for different languages or regions. Here, ChatGPT has written the hreflang tags for four different versions of my blog post:

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AI is great at helping with these analytical and reporting tasks, from digging through performance data to see which tactics work, to sharing your findings in easy-to-communicate ways with your company or clients.

Of all the AI/SEO use cases I’ve covered, these are probably my favorite.

Constructing regex queries

Regular expressions (or regex) allow you to search within text and data for patterns that are otherwise difficult to spot. They can be pretty complicated, but AI is extremely good at writing and troubleshooting very complex queries for you.

Here’s ChatGPT helping me extract URLs from a list of email addresses, combining regex queries with a Google Sheets formula:

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And here it’s helping me filter a spreadsheet of URLs by their crawl depth:

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And here it’s written a query to use with Ahrefs Site Audit to help me filter out localized content (pages that have country codes, like /de/ for Germany, somewhere in their URL):

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Making Google Sheets formula

SEOs spend a lot of time in spreadsheets, often wrangling lots of data with complicated formulas. ChatGPT can make this process much, much easier.

Here I’ve described the structure of an article reporting spreadsheet to ChatGPT, and asked for a very complicated formula to allow me to filter for certain types of published articles. It doesn’t even break a sweat:

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It’s also great for troubleshooting when things go wrong:

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Writing Python scripts

Python is a popular language for automating SEO processes. Generative AI is pretty darn handy at writing and troubleshooting Python code, and I’ve used it to help speed up some of my SEO processes.

Here, I asked AI to create a basic web scraper for storing data from a given webpage:

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And here I asked for help writing a script to call the Ahrefs API and collect bulk traffic and backlink data for a list of websites:

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And yes—both of these scripts worked!

Vizualize performance data

All of the visuals in this section were created with ChatGPT, Ahrefs data, and a little know-how.

For longer explanations (and the prompts used to make these visualizations), check out Patrick’s article:

Here’s a graph of organic traffic over time, with traffic anomalies (usually Google updates) highlighted:

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Here’s a plot comparing desktop and mobile rankings for a selection of keywords:

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And here’s a chart showing seasonal patterns in backlink acquisition:

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AI can help you do SEO, but it’s also changing the industry as a whole. There are lots of myths circulating about the impact of AI. Let’s address the biggest, head-on.

Does Google penalize AI content?

No, not strictly speaking. Google penalizes bad content, and AI makes it easy to make bad content.

Some companies use AI to dramatically scale and automate their content creation. When this content is thin, there’s a chance that Google will issue a manual spam penalty. In this example, a site used AI to publish 1,800 thin articles and received a penalty, tanking their traffic to virtually zero:

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As I’ve written before,

“I don’t think that publishing AI content means an automatic penalty. AI content detectors don’t work, and even if they did, Google is apparently agnostic to AI use—but it is not agnostic to bad content or bad actors. And AI makes it very easy to make bad content.”

Ryan LawRyan Law

It’s a good idea to use AI to improve the efficiency or quality of your content, but not to pump out thin spam content.

Is Google losing market share to AI?

It doesn’t look like it.

Google has always been the main search engine SEOs care about, and in the age of AI… that hasn’t really changed. According to Statcounter, Google’s market share has held relatively steady at a staggering 91%:

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But although Google’s dominance over the search market is pretty unchallenged, there are more alternatives than ever. These are useful for seeing where Google might take inspiration and improve its own search experience in the future:

  • Competing search engines are offering their own AI features (like Bing or our Yep.com).
  • Companies like Perplexity.ai offer an alternative search experience built entirely on AI models
  • Some people are even building their own AI chatbots trained on specific bodies of work—instead of asking Google for health and fitness advice, you could ask a chatbot trained on the Huberman Labs podcast.

Will SGE reduce traffic from certain keywords?

Maybe.

Google has just launched AI Overviews (formerly known as Search Generative Experience, or SGE). AI Overviews seem to work a lot like featured snippets: they try to answer the searcher’s query directly, right there in the SERP, without the need to click on another website.

There’s a concern that many websites will see a decline in search traffic from AI Overviews, and some SEOs even suggest trying to optimize your content for AI Overviews.

While we wait to see what impact AI Overviews has on traffic from Google Search, the best response is to focus on topics that can’t be neatly summarized in a single paragraph.

We call these “deep topics”: areas where AI can’t provide everything the reader needs, because there are lots of possible answers, or it requires firsthand experience.

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Does Google reward first-person experience?

Theoretically, yes.

Google already has a plan for stopping SERPs from being swamped by copycat AI content, and it involves prioritizing content that includes EEAT: expertise, experience, authority, and trust:

 

“There are some situations where really what you value most is content produced by someone who has first-hand, life experience on the topic at hand.”

EEAT is used by Google’s Quality Raters, whose experiences may be used to train Google’s machine learning models to help them identify “quality” content.

But Google aside, EEAT is great for readers, so it’s worth incorporating into your SEO strategy even if you won’t see an immediate ranking boost. There are three simple ways we recommend standing out from AI content:

  • Experimentation: create proprietary data.
  • Experience: share your real, lived experiences.
  • Effort: go further than competing content.
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Final thoughts

SEO isn’t something that can be automated to perfection at the click of a button (and any tool that promises otherwise is lying). But AI can help speed up and improve the more tedious parts of your job.

If you want to test out some AI tools in the easiest possible way, try experimenting with our 40 free AI writing tools. They can help with everything from writing clickable titles to generating tons of meta descriptions, and help you separate AI fact from AI fiction.

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Chatbots And AI Search Engines Converge: Key Strategies For SEO

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Chatbots And AI Search Engines Converge: Key Strategies For SEO

A lot is happening in the world of search right now, and for many, keeping pace with these changes can be overwhelming.

The rise of chatbots and AI assistants – like ChatGPT and its new model GPT-4o, along with Google’s rollout of AI Overviews and Search Generative Experience (SGE) – is blurring the lines between chatbots and search engines.

New AI-first entrants, such as Perplexity and You.com, also fragment the search space.

While this causes some confusion and necessitates that marketers pivot and optimize for multiple types of “engines,” it also presents a whole new array of opportunities for SEO pros to optimize for both traditional and AI-driven search engines in a new multisearch universe.

This evolution raises a broader question – perhaps for another day – about redefining what we call SEO to encompass terms like Artificial Intelligence Optimization (AIO) and Generative Engine Optimization (GEO).

Currently, every naming convention seems subject to change, which is something to consider as I write this article.

Either way, this evolution opens up tremendous opportunities for disruption in the overall search landscape.

What Is A Chatbot Or AI Assistant?

Screenshot from Wikipedia, May 2024

At the most basic level, chatbots use natural language processing (NLP) and large language models (LLMs) that are trained to extract data from online information, sources, and specific datasets. They then classify and fine-tune text and visual outputs based on a user’s prompt or question.

Chatbots are often used within specific applications or platforms, such as customer service websites, messaging apps, or ecommerce sites. They are designed to address specific queries or tasks within these defined contexts.

Right now, we see many crossovers between LLM-based chatbots and search engines. Rapid developments in these areas can cause confusion.

In this article, we’ll focus on the development of AI models in chatbots and their relation to search, with an inferred reference between chatbots and AI assistants.

The Evolution Of Chatbots And AI Models

Since ChatGPT emerged in November 2022, we’ve seen a significant boom in chatbots and AI assistants. Now, generative AI allows users to interact directly with AI and engage in human-like conversations to ask questions and complete various tasks.

For example, these AI tools can assist with SEO tasks, create content, compose emails, write essays, and even handle coding and programming tasks.

As they evolve, chatbots become multimodal (MMLLMs), improving capabilities beyond text to include images, audio, and more.

LLMs and LLMMsImage from 2024 AI Index Report from Stanford University, May 2024

For those interested in digging deeper into these models, the 2024 AI Index Report from Stanford University is a great resource for SEJ readers.

While many chatbots and AI models serve similar purposes, they also have distinct applications and use cases, such as content creation, image generation, and voice recognition.

Here are a few examples with some interesting differentiators and points:

  • ChatGPT: Conversational AI for research, ideation, text, image content, and more.
  • Google Gemini and Gemma: Uses Google’s LLM to connect and find sources within Google.
  • Microsoft Bing: Uses ChatGPT for conversational web search in Bing.
  • Anthropic Claude: Various AI models for content generation, images, and coding.
  • Stability AI: Suite of models and AI assistants for text, image, audio, and coding.
  • Meta Llama3: Utilizes Facebook’s social graph, its own Llama 3 model, and real-time data from Google.
  • Microsoft’s Copilot: AI assistant for business creativity and productivity apps.
  • Amazon LLM and Codewhisperer: Enhances customer and employer experiences.
  • Perplexity AI: Provides quick answers, sources of information, and citations.

Perplexity AI (which I will touch on later in this article) acts more like a search engine than many other chatbots and AI assistants.

Beyond their primary use cases, many companies are making their models available to a wider audience and broader ecosystems, allowing users to customize their own AI assistants.

For example, Amazon’s Bedrock enables AWS customers to use Anthropic and other LLMs, including Amazon’s own model, to create custom AI agents. Companies like Lonely Planet, Coda, and United Airlines are already using it.

On May 13, OpenAI launched its new flagship model, GPT-4. This model is a combination of AI technologies, bringing together what OpenAI calls “text, vision, and audio.” It also opens up access to its application programming interface (API), allowing developers to build their own applications.

All of this convergence has a lot of people wondering.

What’s The Difference Between Chatbots And Search Engines?

The first thing to note is that both chatbots and search engines are designed to provide information.

Search engines and some chatbot models share many similarities, which means their definitions can blur, and the relationships between them converge and collide.

However, at the moment (but it is changing), there is still a distinct difference between the two:

Search Engines

  • Search engines are better for exploring a wide range of topics.
  • They provide diverse perspectives from multiple sources.

Chatbots

  • Chatbots are better for quick answers, task completion, and personalized interactions.
  • They enhance the efficiency of the average searcher, making them much more effective at finding information.
Search engines vs chatbotsImage from author, May 2024

As more overlays and overlaps occur, the definitions of what constitutes a chatbot, an AI assistant, and a search engine may need to be redefined.

How Chatbots And Search Engines Work Together

Conversational search is a key area where search engines increasingly integrate chatbot features to provide a more interactive search experience.

You can ask questions in natural language, and the search engine may respond with direct answers or engage in a dialogue to refine your query.

Chatbots and AI assistants often utilize search engine technology to access information from the web, enhancing their ability to provide accurate and comprehensive answers.

This integration allows chatbots to go beyond their programmed knowledge base and tap into a broader range of information.

Here are a few examples:

  • Google: Integrates its own chatbot features into its search engine through SGE, providing direct answers and engaging in conversational search for some queries.
  • Bing: Incorporates a chatbot called “Bing Chat” that uses ChatGPT, conversational AI, and search technology to answer questions and provide information.
  • YouChat: A search engine that provides conversational responses to queries and allows for follow-up questions.
  • Meta: Utilizes its social graph and Google’s real-time data in its chatbot/AI assistant.
  • Perplexity AI: A chatbot that functions like a search engine, focusing on informational sources, sites, and citations.

These examples illustrate how the lines between chatbots and search engines are blurring. Thousands more instances show this convergence, highlighting the evolving landscape of digital search and AI.

How “Traditional” Search Engines Are Evolving As AI-First Entrants Arrive

The rise of generative AI and chatbots has caused significant upheaval in the traditional search space.

Traditional search engines are evolving into “answer engines.” This transformation is driven by the need to provide users with direct, conversational responses rather than just a list of links.

The line between chatbot engines and AI-led search engines is becoming increasingly blurred.

While AI in search is not a new concept, the introduction of generative AI and chatbots has necessitated a seismic shift in how search engines operate. For the first time, users can interact with AI in a conversational way, prompting giants like Google and Microsoft to adapt.

On May 14 at Google IO, Google announced the roll-out of AI Overviews as it integrates AI features into its search engine. It is also making upgrades to SGE.

The ultimate goal is to enhance its ability to provide direct answers and engage in conversational search. This evolution signifies Google’s commitment to maintaining its leadership in the search space by leveraging AI to meet user expectations.

In a recent interview on Wired Magazine titled It’s the End of Google Search As We Know It, Google Head of Search, Liz Reid, was clear that:

“AI Overviews like this won’t show up for every search result, even if the feature is now becoming more prevalent.”

As my co-founder, Jim Yu, states in the same article:

“The paradigm of search for the last 20 years has been that the search engine pulls a lot of information and gives you the links. Now the search engine does all the searches for you and summarizes the results and gives you a formative opinion.”

Beyond Google, we are seeing a rise in new, AI-driven search engines like Perplexity, You.com, and Brave, which act more like traditional search engines by providing informational sources, sites, and citations.

These platforms leverage generative AI to deliver comprehensive answers and facilitate follow-up questions, challenging the dominance of established players.

Meta is also entering the fray by utilizing its social graph and real-time data from Google in its AI assistant, further contributing to the convergence of search and AI technologies.

At the same time, according to Digiday, TikTok is starting to reward what it calls “search value.”

Going forward, it’s important to remember that people have diverse needs, and we turn to different platforms for specific purposes.

Just as we go to Amazon for products, Yelp for restaurant suggestions, and YouTube for videos, the rise of AI will only amplify this trend. Each search engine will find its niche, leveraging its strengths to cater to particular user requirements.

ChatGPT is an intriguing case that stands out not for its research capabilities but for its prowess in content creation. While it excels in crafting high-quality content, its research functionalities fall short.

Effective research relies on real-time data, which platforms like ChatGPT currently lack. As we move forward, we expect to see search engines specialize even further, each excelling in specific areas based on its unique strengths and features.

What Does It All Mean For Marketers?

This fast-moving landscape and the convergence of search and AI presents both challenges and opportunities for marketers.

Optimizing for one engine is no longer sufficient; it’s essential to target multiple platforms – each with unique users, demographics, and intents.

Here’s how marketers can adapt and thrive in this dynamic environment.

Optimizing For Different Platforms

Google

  • Strength: Dominates the traditional search space with a vast user base and comprehensive data sources.
  • Tip: Focus on core technical SEO, including schema markup and mobile optimization. Google’s Search Generative Experience means direct answers are becoming more prevalent, so structured data and high-quality content are vital.

Perplexity AI

  • Strength: Provides detailed citations and emphasizes source material, driving referral traffic back to original sites.
  • Tip: Ensure your content is authoritative and well-cited. Being a reliable source will increase the likelihood of your site being referenced, which can drive traffic and enhance brand trust.

ChatGPT

  • Strength: Excels in conversational AI, making it suitable for quick answers and personalized interactions.
  • Tip: Create engaging, concise content that answers common questions directly. Utilize conversational language in your SEO strategy to match the style of ChatGPT interactions.

Key Strategies For Marketers

From optimizing technical SEO to harnessing the power of semantic understanding and creativity, these strategies provide a roadmap for success in the era of AI-driven search.

Core Technical SEO

Basics like site speed, mobile-friendliness, and proper schema markup remain crucial. Ensuring your site is technically sound helps all search engines index and rank your content effectively.

Semantic Understanding

Search engines and conversational AI are increasingly focused on semantic search. Optimize for natural language queries and long-tail keywords to match user intent more accurately.

Content And Creativity

High-quality, creative content is more important than ever. Unique, valuable content that engages users will stand out in both traditional and AI-driven search results.

Expanded Role Of SEO

SEO now encompasses content creation, branding, public relations, and AIO. Marketers who can adapt to these roles will be more successful in the evolving search landscape.

Be The Source That Gets Cited

Ensure your content is authoritative and well-researched. Being a primary source will increase the likelihood of citations that drive traffic and enhance credibility.

Get Predictive

Anticipate follow-up questions and provide comprehensive answers. This will not only improve user experience but also increase the chances of your content being highlighted in AI-driven search results.

Brand Authority

Focus on areas where your brand excels. AI search engines prioritize authoritative sources, so build and maintain your reputation in key areas to stay competitive.

The Best Content That Provides The Best Experience Wins

Ultimately, the quality of your content will determine your success. Invest in creating the best possible user experience, from engaging visuals to informative text.

Key Takeaways

Today, search encompasses a dual purpose: It can serve as a standalone assistant-based application or integrate into search engines for AI-led conversational experiences.

This fusion presents marketers with a unique opportunity to elevate their brands by creating accurate and authoritative content that positions them as trusted sources in their respective fields.

Ranking on the first page and being recognized as the go-to source cited by AI engines is no less important than 10 or 20 years ago but is exponentially more difficult.

The good news is that whether it’s Google’s AI engine or newcomers like Perplexity, brands that establish themselves as authorities in their niche stand to benefit immensely.

Marketers need to embrace creativity and collaboration across omnichannel teams. Ensure that your website is visible and accessible to all types of engines, whether traditional or AI-driven.

I’d like to leave you with a few questions to consider as you find your way forward in this complex environment. Pardon the pun, but no one has all the right answers yet.

  • Are chatbots morphing into search engines?
  • How do social platforms differentiate as younger generations look to them as search engines?
  • How would you define a search engine?
  • Who will win the race for user loyalty – traditional search engines infused with AI or new entrants built on generative AI from the beginning?
  • How would you redefine your role as an SEO – are you AI first?

While you consider that, stay proactive and adaptable and position yourself and your company to leverage the diversity and complexity of the search ecosystem to your advantage. In a world of ChatGPT, chatbots, and AI in search, you’re not optimizing for one channel, such as Google or Bing.

Successful optimization in this multifaceted landscape calls for a holistic approach. It’s not about keyword rankings or click-through rates; it’s about unraveling the intricacies of each platform and adjusting your strategies accordingly.

This means optimizing your content for conversational search, tapping into the capabilities of AI to tailor user experiences, and seamlessly integrating across different channels and devices.

Leverage the strengths of each platform to amplify your message by use case and engage with your audience on a deeper level, and you’ll ultimately drive more meaningful results for your business.

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Competing Against Brands & Nouns Of The Same Name

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Establishing and building a brand has always been both a challenge and an investment, even before the days of the internet.

One thing the internet has done, however, is make the world a lot smaller, and the frequency of brand (or noun) conflicts has greatly increased.

In the past year, I’ve been emailed and asked questions about these conflicts at conferences more than I have in my entire SEO career.

When you share your brand name with another brand, town, or city, Google has to decide and determine the dominant user interpretation of the query – or at least, if there are multiple common interpretations, the most common interpretations.

Noun and brand conflicts typically happen when:

  • A rebrand’s research focuses on other business names and doesn’t take into consideration general user search.
  • When a brand chooses a word in one language, but it has a use in another.
  • A name is chosen that is also a noun (e.g. the name of a town or city).

Some examples include Finlandia, which is both a brand of cheese and vodka; Graco, which is both a brand of commercial products and a brand of baby products; and Kong, which is both the name of a pet toy manufacturer and a tech company.

User Interpretations

From conversations I’ve had with marketers and SEO pros working for various brands with this issue, the underlying theme (and potential cause) comes down to how Google handles interpretation of what users are looking for.

When a user enters a query, Google processes the query to identify known entities that are contained.

It does this to improve the relevance of search results being returned (as outlined in its 2015 Patent #9,009,192). From this, Google also works to return related, relevant results and search engine results page (SERP) elements.

For example, when you search for a specific film or TV series, Google may return a SERP feature containing relevant actors or news (if deemed relevant) about the media.

This then leads to interpretation.

When Google receives a query, the search results need to often cater for multiple common interpretations and intents. This is no different when someone searches for a recognized branded entity like Nike.

When I search for Nike, I get a search results page that is a combination of branded web assets such as the Nike website and social media profiles, the Map Pack showing local stores, PLAs, the Nike Knowledge Panel, and third-party online retailers.

This variation is to cater for the multiple interpretations and intents that a user just searching for “Nike” may have.

Brand Entity Disambiguation

Now, if we look at brands that share a name such as Kong, when Google checks for entities and references against the Knowledge Graph (and knowledge base sources), it gets two closer matches: Kong Company and Kong, Inc.

The search results page is also littered with product listing ads (PLAs) and ecommerce results for pet toys, but the second blue link organic result is Kong, Inc.

Also on page one, we can find references to a restaurant with the same name (UK-based search), and in the image carousel, Google is introducing the (King) Kong film franchise.

It is clear that Google sees the dominant interpretation of this query to be the pet toy company, but has diversified the SERP further to cater for secondary and tertiary meanings.

In 2015, Google was granted a patent that included features of how Google might determine differences in entities of the same name.

This includes the possible use of annotations within the Knowledge Base – such as the addition of a word or descriptor – to help disambiguate entities with the same name. For example, the entries for Dan Taylor could be:

  • Dan Taylor (marketer).
  • Dan Taylor (journalist).
  • Dan Taylor (olympian).

How it determines what is the “dominant” interpretation of the query, and then how to order search results and the types of results, from experience, comes down to:

  • Which results users are clicking on when they perform the query (SERP interaction).
  • How established the entity is within the user’s market/region.
  • How closely the entity is related to previous queries the user has searched (personalization).

I’ve also observed that there is a correlation between extended brand searches and how they affect exact match branded search.

It’s also worth highlighting that this can be dynamic. Should a brand start receiving a high volume of mentions from multiple news publishers, Google will take this into account and amend the search results to better meet users’ needs and potential query interpretations at that moment in time.

SEO For Brand Disambiguation

Building a brand is not a task solely on the shoulders of SEO professionals. It requires buy-in from the wider business and ensuring the brand and brand messaging are both defined and aligned.

SEO can, however, influence this effort through the full spectrum of SEO: technical, content, and digital PR.

Google understands entities on the concept of relatedness, and this is determined by the co-occurrence of entities and then how Google classifies and discriminates between those entities.

We can influence this through technical SEO through granular Schema markup and by making sure the brand name is consistent across all web properties and references.

This ties into how we then write about the brand in our content and the co-occurrence of the brand name with other entity types.

To reinforce this and build brand awareness, this should be coupled with digital PR efforts with the objective of brand placement and corroborating topical relevance.

A Note On Search Generative Experience

As it looks likely that Search Generative Experience is going to be the future of search, or at least components of it, it’s worth noting that in tests we’ve done, Google can, at times, have issues when generative AI snapshots for brands, when there are multiple brands with the same name.

To check your brand’s exposure, I recommend asking Google and generating an SGE snapshot for your brand + reviews.

If Google isn’t 100% sure which brand you mean, it will start to include reviews and comments on companies of the same (or very similar) name.

It does disclose that they are different companies in the snapshot, but if your user is skim-reading and only looking at the summaries, this could be an accidental negative brand touchpoint.

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