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Cultivating Well-Being Through Mental Health Marketing

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Cultivating Well-Being Through Mental Health Marketing

May is Mental Health Awareness Month. This month, we’re reminded that mental health isn’t a dirty word but something we all have. Sadly, there’s still a lot of stigma around mental health and seeking treatment for mental health concerns. But with each generation, it becomes less of a taboo topic. And, with more awareness comes greater access to healing

Many brands and marketers discuss mental health in May or as it becomes more culturally relevant, but why can’t embracing it and reducing stigma be a regular part of our daily marketing?

The Importance of Mental Health Marketing

An estimated 1 in 5 U.S. adults experience mental illness each year, whether they talk about it or not. That’s more than 50 million people, not including children and teens, who also experience mental health concerns. The sheer number of people impacted by mental health issues and the fact that we all have mental health makes mental health marketing important.

Talking openly about mental health can:

  • Provide Resources. Signposting different mental health resources can let people know there are options. Whether for themselves or their loved ones, discussing the options helps make people aware that these resources exist and gives them the confidence to reach out.
  • Reduce Stigma. Many people are too concerned about mental health stigma to be open to discussing it. Men, in particular, are often afraid of speaking about their mental health for fear of losing face. Having an ongoing, open conversation about mental health can reduce the stigma and encourage more people to understand that it’s not a taboo topic.
  • Raise Awareness. Discussing mental health in a non-judgmental and matter-of-fact way can help normalize the conversation. As we become comfortable talking about mental health, more people can understand what they’re experiencing and access the necessary treatments to begin healing.
  • Promote Well-Being. Prevention is the best cure. Mental health marketing can focus on more than treatment. It can encourage people to pay as much attention to their mental health as their physical health and take preventative steps to feel their best.

With so many people dealing with mental health issues, mental health marketing is crucial to help them get appropriate treatment and begin feeling better.

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How to Approach Mental Health in Marketing

The importance of treading carefully with mental health marketing cannot be overstated. It’s a unique form of marketing that requires extra sensitivity.

When marketing mental health services:

  • Be Empathetic. Mental health is a sensitive topic, and misinformation or insensitivity can harm people. Ensure your marketing material is accurate and empathetic and does not contribute to stigmatization or stereotyping.
  • Be Authentic and Genuine. Don’t approach mental health marketing from a performative standpoint. If your company says it supports raising awareness for mental health, make sure that those values apply across the board. Additionally, mental health concerns can be challenging and complex. Acknowledging that you don’t know everything is better than pretending you do, which can seem disingenuous and lead people astray.
  • Ask Questions. Rather than trying to seem as if you know all the answers, try creating a place for discussion. Look at the evidence and all the options available and let people make up their own minds as to what is best for them. 
  • Involve Professionals. You shouldn’t give medical advice unless you’re a medical or mental health professional. If you feel strongly about providing medical advice, enlist the help of a licensed professional. Including them can give your marketing material more authority and provide the most value to readers.

Marketing mental health ethically is a crucial skill. It provides transparency, builds trust, and empathizes with those seeking help.

Marketing Tactics for Mental Health

You can use many tactics to implement mental health in your marketing campaign. Your options really are limited only by what aligns with your brand and best fits your audience. 

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Join the mental health conversation with:

  • Intentional SEO. Targeting specific keywords can help your website rank better with search engines. An intentional SEO can help increase visibility and make it easier for people to find your resources. About 4,400 people search for “mental health treatment” each year. If you offer mental health services, strong SEO content marketing will help them find you.
  • Helpful Blog Content. Creating blog content that is informative, helpful, and relevant to mental health can help attract people to your website and establish your company as a credible source of information.
  • Thoughtful Social Media Posts. Sharing thoughtful social media posts that promote mental health awareness and provide resources can help engage your followers and increase your reach.
  • Educational Webinars. Hosting digital training sessions on mental health topics can help engage your audience and provide them with valuable information and resources.
  • Supportive Lead Magnets. Creating e-books and downloadable worksheets or fact sheets allows people to read mental health-related information when convenient. 
  • Emails and Newsletters. Sending regular emails is a common way to ensure that your audience is aware of your latest updates and offerings. You can include mental health resources where appropriate in these emails and newsletters.

Exactly how to market mental health depends on your business’s focus. But consider how you can join the conversation through regular features and resources.

Best Practices for Discussing Mental Health

Joining the mental health conversation may mean creating a forum for discussions that make some people uncomfortable. As experts in mental health marketing we follow guiding principles and suggest these best practices to aim for when discussing mental health, which also apply to mental health marketing.

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When discussing mental health in your marketing, consider:

  • Use Person-First Language. People aren’t a diagnosis, and you should avoid labeling them as such. For example, instead of saying a “schizophrenic person,” say a “person with schizophrenia.” The former option reduces a person to their condition, whereas the second places the person firmly at the heart of the situation.
  • Avoid Stigmatizing Language. Using neutral language can help promote empathy and understanding, whereas stigmatizing language can further marginalize people with mental health issues. For example, saying someone is an “addict” versus saying they “have an addiction.”
  • Provide Resources and Support. While you want to raise awareness to normalize talking about mental health, you also want to help the people experiencing the issues you’re discussing. This informational support can include details about counseling services, support groups, and hotlines. These resources can help people access the care they need to manage their mental health effectively.
  • Give Factual Information. By demonstrating how widespread mental health issues are, you can help to reduce stigma. But be sure the information you share is from a legitimate, up-to-date resource.

Following these tips can provide your audience with valuable content that positively impacts the conversation.

Missteps to Avoid

Not everyone will get it right the first time, and you shouldn’t let fear of getting it wrong stop you from starting or engaging in this critical conversation. Just try to remember and avoid these missteps when talking about mental health. 

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When discussing mental health, avoid:

  • Exploitation. Come from a place of authenticity. Jumping on the bandwagon because you think discussing mental health can make you money or because it’s May is obvious to your customers. 
  • Stereotyping. Be mindful of the language you use when talking about people with mental health conditions. People who experience mental health conditions are diverse and complex. They deserve to be portrayed respectfully, like everyone else.
  • Unqualified Advice. Don’t tell people what they should do. Instead, seek input from mental health professionals and provide your readers with options.
  • Oversimplifying. Mental health is a complicated issue. To that end, suggesting things like “getting outside more” or “yoga” as a cure for mental health issues can be harmful. It can make people wonder why these things aren’t working for them.

The stakes are higher with mental health marketing because it involves people’s well-being. If the tone is accusatory or shaming, it can lead people further away from seeking help. If it’s too flippant, it can set up unrealistic healing expectations. 

Conversations about mental health are critical. The more of us who participate, the better. Make sure you join the conversation in a way that’s authentic and on brand, and you’ll be able to make a positive impact.

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Cultivating Well Being Through Mental Health Marketing

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How Tagging Strategies Transform Marketing Campaigns

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How Tagging Strategies Transform Marketing Campaigns

How Tagging Strategies Transform Marketing Campaigns

As a marketer, I understand how today’s marketing campaigns face fierce competition. With so much content and ads competing for eyeballs, creating campaigns that stand out is no easy task. 

That’s where strategies like tagging come in. 

It helps you categorize and optimize your marketing efforts. It also helps your campaigns cut through the noise and reach the right audience.

To help you out, I’ve compiled nine ways brands use a tagging strategy to create an impactful marketing campaign. 

Let’s get to it. 

How Brands Use a Tagging Strategy

Tagging involves using keywords or labels to categorize and organize content, products, or customer data. You attach tags to specific items or information to make searching, sorting, and analyzing data easier. 

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There are various types of tags, including meta tags, analytics tags, image tags, hashtags, blog tags, and more. 

So, how do brands use a tagging strategy to make their marketing campaigns stand out?

Improve Social Media Engagement

With over 5 billion users, social media provides an easy way to connect with your audience, build relationships, and promote your offerings.

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Use a tagging strategy to boost social media interactions. Consistently use hashtags that align with current trends and topics. This encourages people to interact with your content and boosts content visibility.

You can also use tags to monitor brand mentions of your products or your industry. This allows you to engage with your audience promptly.

Consider virtual social media assistants to streamline your tagging strategy. These AI-driven tools can suggest relevant hashtags, track mentions, and automate responses. Implementing them can save time and resources while ensuring consistent engagement across your socials.

Build a Personal Brand on LinkedIn

LinkedIn is the world’s largest professional networking platform, with over 1 billion members across 200 nations. It offers excellent opportunities for individuals and businesses to build and nurture their brands.

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However, simply creating a professional profile isn’t enough to build a personal brand on LinkedIn

Use various tags to increase your visibility, establish thought leadership, showcase expertise, and attract the right connections. For instance, use skill tags to showcase your expertise and industry tags to attract connections and opportunities within your industry. Use certification tags to help showcase your expertise and credibility to potential employers or clients. 

Facilitate Customer Segmentation and Personalization

Personalization matters—more so in today’s data-driven world. In fact, 65% of consumers expect your brand to adapt to their changing preferences and needs.

To meet this expectation, consider using a tagging strategy.

Segment your customers based on shared characteristics, such as demographics, interests, purchase history, cart abandonment, and behavior.

Here’s a summary of the steps to customer segmentation.

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With your customer segments ready, use tags to tailor your marketing messages and offerings to specific segments. Imagine sending targeted email campaigns based on what your customers need. That’s the power of segmentation and tagging in action!

Enhance SEO and Content Discoverability

Tagging content can have a profound impact on search engine optimization (SEO) and content discoverability. When users search for specific topics or products, well-tagged content is more likely to appear in search results, driving organic traffic to your website. 

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Additionally, tags can help you analyze the most popular topics with your readers. Then, the results of this analysis can help you adjust your content strategies accordingly.

And get this— certain AI tools can help analyze your content and suggest relevant tags and keywords. Using these tools in addition to a tagging strategy can help optimize your SEO strategies and boost content discoverability.

Partner with the Right Influencers

Influencer marketing has become a go-to marketing approach for modern brands. Recent stats show that 85% of marketers and business owners believe influencer marketing is an effective marketing strategy. 

But how do you find the perfect influencer for your campaign? 

Utilize tags to identify influencers who are relevant to your niche. Beyond this, find influencers who align with your brand values and target audience.

Additionally, look for influencers who use hashtags that are relevant to your campaigns. For instance, fashion influencer Chiara Ferragni uses #adv (advertising) and #ghd (good hair day) hashtags in this campaign.

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Monitor industry-specific hashtags and mentions to discover influential voices and build profitable relationships with them. 

Track Hashtag Performance

Tracking your hashtag performance helps you understand your campaigns’ engagement, reach, and effectiveness.

To achieve this goal, assign special hashtags to each marketing project. This helps you see which hashtags generate the most engagement and reach, enabling you to refine your tagging strategy. 

Here’s an example of a hashtag performance report for the #SuperBowl2024.

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This curated list of hashtag generators by Attrock discusses the top tools for your consideration. You can analyze each and choose the one that best fits your needs.

Categorize Content Accordingly 

The human attention span is shrinking. The last thing you want is for your audience to have difficulty in finding or navigating your content, get frustrated, and bounce.

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Untagged content can be difficult to navigate and manage. As any marketer knows, content is important in digital marketing campaigns. 

To categorize your content, identify the main categories by topics, themes, campaigns, target audiences, or product lines. Then, assign relevant tags based on the categories you’ve identified. After that, implement a consistent tagging strategy for existing and new content. 

Organizing your content using tags can also help streamline your content management workflow. Most importantly, readers can easily find the content they’re looking for, thereby boosting overall user experience, engagement, and conversions.

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Boost Your Email Marketing Strategy

Email marketing remains a powerful marketing tool in today’s digital world. It’s also another area where brands use a tagging strategy to directly reach their target audience.

Use tags to segment your email list and personalize your marketing messages. Then, you can send targeted emails based on factors like purchase history, interests, and demographics. 

Personalization can significantly improve open rates, CTRs, and overall engagement and conversion rates. It’s a simple yet impactful strategy to make your email marketing strategy more effective.  

Plus, you can use tags to track how well your emails perform with each group. This helps you understand what content resonates best with your audience and provides insight on how to improve your emails going forward.

Enhance Analytics and Reporting

Every marketer appreciates the immense value of data. For brands using tagging strategies, tags are powerful tools for gathering valuable data. 

Analyze how users interact with your tagged content. See which tags generate the most clicks, shares, conversions, and other forms of engagement. Gain insight into audience preferences and campaign effectiveness.

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This granular data about your marketing efforts allow you to make data-driven decisions, allocate resources effectively, and refine your marketing strategies.

Final Thoughts 

There isn’t a single correct way for brands to use a tagging strategy in marketing. You can use a tagging strategy however you see fit. However, the bottom line is that this strategy offers you a simple yet powerful way to create attention-grabbing and unique marketing campaigns. 

Fortunately, tagging strategies are useful across various marketing initiatives, from social media and email marketing to SEO and more. 

So, if you’re ready to elevate your marketing campaign, build a strong brand presence, and stand out among the competition, consider employing effective tagging strategies today.


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Tinuiti Recognized in Forrester Report for Media Management Excellence

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By Tinuiti Team

Tinuiti, the largest independent full-funnel performance marketing agency, has been included in a recent Forrester Research report titled, “The Media Management Services Landscape, Q2 2024.” In an overview of 37 notable providers, this comprehensive report focuses on the value B2C marketing leaders can expect from a media management service provider, and analyzes key factors to consider when looking for a media management partner such as size and business scenarios. B2C marketing executives rely on media management services to: 

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  • Augment the efficacy of media investments
  • Bridge media impressions to commerce transactions
  • Enhance ad campaigns to drive performance

Report authors, VP, Principal Analyst Jay Pattisall and Senior Analyst Nikhil Lai call attention to the pressing need for providers to prove their value, deliver profitable ROAS, and drive alignment between CMOs and CFOs and thus liberate strained marketing budgets. 

Our Always-On Incrementality tool – which is a part of our patented tech, Bliss Point by Tinuiti – empowers marketers to validate the incrementality of their spend on each ad set, media channel, and marketing tactic so marketers can create stronger, more focused campaigns that get the job done without sacrificing the bottomline. 

B2C marketing leaders often seek and expect key business scenarios from media management service providers including media measurement and attribution, data strategy, and marketing mix modeling. MMM’s adaptability to the post-cookie/ post-IDFA world positions it as an essential tool for marketers. As businesses seek to connect the dots, leverage data, and make strategic decisions, MMM is a crucial ally in the dynamic realm of mixed media advertising. Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. 

According to the Forrester report, “46% of senior B2C marketing and advertising decision-makers say they plan to integrate performance and brand media assignments with a single media agency in the next 12 months…” 

In our quest to better understand all revenue-driving aspects of a given campaign, we have started on a process to quantify the impact of Brand Equity, which we believe is one of the largest missing pieces in more accurate and complete measurement. 

Learn more about Bliss Point by Tinuiti, our use cases, and our approach to performance and brand equity

The Landscape report is available online to Forrester customers or for purchase here.

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Let’s Start Treating Content More Like We Treat Code

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Let's Start Treating Content More Like We Treat Code

The technology space is pretty obsessed with preventing code defects from getting to production. We take great pains to make sure that a mistake doesn’t make it from the developer’s fingertips all the way through to the product system.

There’s an entire field called DevOps (short for “development operations”). This is something like a $5 billion industry. There are entire market segments filled with companies that tightly control the movement and testing of code.

Search for “DevOps diagram” sometime. You’ll be amazed at what you find—detailed schematics showing exactly how code should be copied, packaged, tested, and deployed. Developers who don’t have an artistic bone in their bodies suddenly turn into Da Vinci when describing in exacting detail how they want to orchestrate code deployments.

All of this is in search of one goal: prevent bad code from reaching production. A lofty goal, to be sure.

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…but why don’t we care so much about content?

Where we have majestic acrobatics on the code side, when it comes to content, the process is usually something like, “Well, Alice writes something in Word, then emails it to Bob, and he copies it into the rich text editor” then presses publish.

Congratulations, you have the tightest, most reliable codebase serving up terrible content. A+. Great job.

Content defects are a thing, and we don’t do enough to prevent them. In particular, we don’t look at content development as a process to be managed. We think it’s some kind of magic, not a flow of work with checkpoints, trackable assignments, and review gateways. We’re somehow convinced this would take the “soul” out of it or something.

So, while our developers get six figures worth of toys to make sure they can swap every line of code instantly without spilling their coffee, our content creators are copying and pasting things into Slack and yelling “I swear sent that to you last week!” over the cubicle wall.

We need to do better.

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Content creation isn’t magic—no more than code is magic. It’s a process that can and should be managed just like code deployments, and it deserves the same level of regard.

Your content creators need:

  • Library services. Your developers have source code management. They know where code is, all the time. They probably have versions of it dating back to when they were teenagers. These things exist for content as well—they’re called content marketing platforms (CMPs) and digital asset management systems (DAMs). They’re designed to store, organize, and version content assets so creators know where everything is.
  • Change management, in the form of editorial calendaring. Your developers know when code will be released (note: don’t do it on Fridays). They plan these things long in advance. But ask a content creator when Content Item X for the new campaign is launching, and they can only say something like, “I don’t know. I showed it to Bob. It’s in his court now…”
  • Workflow. Developers have detailed ticket management systems that can tie their actions down to the exact line of source code they changed to resolve a defect. These systems exist so that everyone knows, at all times, who is responsible for what. Meanwhile, the content editors can only shrug when someone asks who was supposed to edit the CEO’s blog post that she just announced from the keynote stage.
  • Content preview. I promise you that your development team has a graduated system of environments where they test code. They probably spend hundreds of hours maintaining it, so they can run code in isolation and know exactly how it works before they deploy it. Think of that fondly next time when your image caption is published in 30pt bold-faced font because no one told you that it wouldn’t be. (Incidentally, I’ve been thinking about preview a lot lately.)

Here’s why this is important:

Content defects matter. They can be far more damaging than code defects, while being so much harder to detect. By the time you realize something is wrong, the problem may have been existing in public for a long time, doing a lot of damage.

Imagine that you have a software company, and you’ve been trying to get an analyst to include your software in one of their reports. Your Analyst Relations staff has been consistently courting, cajoling, and hinting to this analyst that your software fits their segment exactly, and would be a great addition to the report.

The analyst finally decides to check things out. They go to your website, looking for evidence of all the things you told them about. They expected to find reinforcement of that information, that energy, that…vibe.

But, they didn’t. Their experience fell flat. They gave you a 20-minute chance, but then clicked away and didn’t look back.

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Oh sure, you had plans. You were going to revamp that part of the website, and you had mentioned it to Gary just before he went on vacation. You heard some rumors that people were working on it, and some content got changed, but you never saw and never had a chance to guide it. Content development seemingly happened in a far-off land somewhere. Normally, when something changed on the website, you were as surprised as anyone.

This is a content defect. The whole thing. One big defect.

Why don’t we categorize like this? Why don’t we call it what it is?

Maybe because it’s not…binary? With code, things often either work, or explode spectacularly, so we can stand back and confidently say, “Yup, that’s busted.”

But with content, there’s a spectrum—there’s a range. People can look at it and say, “yeah, that’s fine” even when it’s not.

The only solution here is process. You need a way to make sure that content is seen by the right people, and at the right time, and has a way of reflecting the right input.

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This happens with code all the time. We handle code exactingly, rigorously, and with due process and care.

We need to demand the same for content. And we need to start acknowledging that poor content is a failure of process, a failure of planning, and a failure of tooling.

The tools are available to avoid this. We need to implement them and use them.

Interested in learning how Optimizely Content Marketing Platform can better support your content creation process? See how it works in this quick video.

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