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24 Best “Meet the Team” Pages We’ve Ever Seen

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24 Best “Meet the Team” Pages We’ve Ever Seen

To a prospect seeking out a new service provider, the process can be a little overwhelming. It’s easy to wonder: Who are the real people behind all the smoke and mirrors?

Adding a “Meet the Team” page or section to your website is an easy, effective way to give your business an accessible face.

This also gives prospects an idea of who exactly they’ll be working with and shows potential employees that you’re proud of the people on your team.

For inspiration, see how these companies introduce visitors to their most important creative assets: their people.

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1. Yokel Local

Meet the team page — yokel local exampleYokel Local is a HubSpot Agency Partner that positions itself as an extension of its clients’ marketing teams. For that reason, this agency showcases its staff to highlight the humans behind the brand.

What’s pleasing about this particular page is the simplicity: The grid design provides a modern feel, and clicking on a face opens a box with more information about the team member, including their bio, credentials, and social profiles.

Why this works: Yokel Local doesn’t go overboard with its “Meet the Team” page, and it doesn’t need to. Everything potential clients need to know is presented in a clean grid format. This way, it’s clear who’s behind the agency.

2. Philly Reps

Meet the team page — Philly Reps exampleIn contrast to more elaborate designs, Philly Reps is another agency that takes a cleaner, minimal approach to its team page.

Members are presented in grayscale images that take up the majority of screen space for a nice consistent look and feel.

Below images are brief descriptions of each member. Notice how Philly Reps has made each description roughly the same length to maintain balance and alignment between grid elements.

Most won’t notice this detail, but it results in a page with maximum readability.

Why this works: Large grayscale headshots of team members bring character and personality to the brand while maintaining visual consistency.

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3. Digital Marmalade

Meet the team page — Digital Marmalade exampleSince most employee bios read a lot like a list of stats (“10 years in the industry … 4 years at the company … Managed 80 website redesign projects … “) the folks at Digital Marmalade decided to have a little fun with the format.

Each employee at the London-based marketing agency has a trading card-style profile detailing their actual marketing accomplishments and personal facts.

It’s a quirky twist that gives visitors a snapshot of the agency’s team, highlighting both their impressive experience and friendly culture.

Why this works: Digital Marmalade balances its show of technical proficiency and fun with employee stats. Additionally, headshots are all similar in composition and background.

4. CloudHorizon

Meet the team page — CloudHorizon exampleCloudHorizon is a mobile product development company. Its about page says, “Some of the more rewarding projects we have had the honour to be involved in, started with simple ideas and grew profitable businesses from the ground up.”

With this in mind, CloudHorizon’s “Meet our team” section is a great way to illustrate that idea.

When you hover over an image of a team member, their thumbnail flips to reveal a photo from their childhood with a small caption of what they wanted to be when they grew up.

Why this works: This clever idea highlights both the diversity of backgrounds that the CloudHorizon team brings, as well as the uniqueness of each member. It also provides a sense of friendly nostalgia to new visitors.

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5. Bolden

Meet the team page — Bolden example

Bolden’s team bios are more conventional than others on this list, but they make up for it in style.

Hovering over each team member’s picture produces a darker alternative, almost like an image negative, revealing the employee’s name and outfit change. This is a great example of a minimal, accessible “Meet the Team” page that looks cool and introduces the faces behind the agency without going over the top.

Why this works: Bolden implements a subtle but unique and effective hover effect for its team member cards for extra visual flair. As a digital design agency, these small moments show capability.

6. Rock Kitchen Harris

Meet the team page — Rock Kitchen Harris exampleRock Kitchen Harris, a full-service agency, decided to skip the photos altogether and showcase the cartoon versions of their employees instead.

Each employee at the English agency had a custom caricature drawn up, and everyone has a different personality.

While some employees opted for representations reminiscent of LinkedIn profile pictures, others got a little creative, dressing their cartoon selves up as Ewoks and other characters.

Employees can also be easily filtered by specialty.

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Why this works: The choice to make renderings of each employee brings a lot of character and personality to this agency’s website. Plus, it gives employees the chance to have some extra fun as well.

7. FCINQ

Meet the team page — FCINQ exampleFCINQ, a creative studio, introduces us to their team with a collage of colorful bubbles.

Hovering over an employee’s circle produces a zoomed-in effect, and clicking expands their headshot with their name and social profiles. The splashy setup is a stylish alternative to the expected rows of team photos and names.

Why this works: FCINQ’s team section is a nice departure from the standard grid layout while staying intuitive and informative.

8. Zulu Alpha Kilo

Meet the team page — Zulu Alpha Kilo example

This Canadian agency presents its founding team with refreshing comedic flair. While many agency leaders choose to represent themselves with stoic business portraits, the three leaders of Zulu Alpha Kilo opted for playful photos and cheeky bios.

Here’s an excerpt from the bio of Marcus Alpha — the agency’s “Ultra Chief Creative Director Officer”:

Marcus has a reputation for pushing his creative teams further than any other creative director. He makes them work late nights, weekends, and through holidays in pursuit of that one truly breakthrough creative idea.

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And when they’ve finally cracked it after weeks of grueling and thankless work, Marcus will triumphantly stand in front of the client and present it as an idea he had in the shower that morning instead.

Why this works: Zulu Alpha Kilo leverages humor with its portraits and text content to draw potential clients in search of a partner on the quirky side.

9. Stink Studios

Meet the team page — Stink Studios exampleWe love this expertly laid out slideshow of team members from Stink Studios.

This creative agency has offices in five major cities around the world — including New York, Paris, and Berlin — but having a personable “Meet the Team” section helps give their business an accessible edge.

They don’t call themselves “a global company with a local feel” for nothing.

Why this works: The broken grid layout of this website’s team page is inviting, clean, and a touch playful as well.

10. Canela Vegan Bakery & Café

Meet the team page — canela example

Canela knows that its people and story are just as important as thits delicious menu offeringsTheir meet the team page includes each person’s name, pronouns, and a short bio.

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Team members’ photos often include a baked good or cup of coffee, keeping with the bakery’s theme. They also share their favorite desserts, tying back to the sweet treats the bakery offers.

What we love: Each bio also includes the employee’s favorite song and astrological sign. This creates a personal, lighthearted touch.

11. Drexler

Meet the team page — Drexler exampleAs one of the more artsy entries in this list, Drexler proves that you don’t need a whole page devoted to introducing your employees — just a section can do the trick.

This simple but polished team member marquee appears down the homepage and plays with scrolling to reveal each team member’s portrait. The “hands-on” portrait aesthetic is also unique, creating a homepage that only this group could think up.

Why this works: Drexler utilizes scrolling to present team photos in a scanning pattern, complete with peculiar but captivating portraits.

12. Matchstic

Meet the team page — Matchstic exampleAs a branding agency, Matchstic knows the importance of identity, creativity, and individuality. Not only does its “Who We Are” section provide that identity by highlighting the human element of the brand, but it also shows its creative side.

When you hover over each thumbnail, a goofy illustration is overlaid onto the photo.

In addition, the custom cursor, which only shows up on the About page, is a strong callback to the Matchstic brand, implying kinetic energy that starts with the lighting of a match.

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Why this works: Matchstic applies a cartoon-style hover effect to its employee portraits, implying fun, imagination, and creativity behind the otherwise straightforward profiles. The custom cursor is an extra, delightful touch.

13. Atlassian

Meet the team page — Atlassian exampleAtlassian, a company behind many software solutions used in businesses worldwide, highlights photos of their team on their “people” page, interacting at the office and hard at work.

Below, they showcase their leadership team with colorful headshots that break out of colorful background boxes, similar to Matchstic. When you hover over each image, vector graphics relating to the individual’s unique role appear.

In addition, a popup appears on click with social icons and a bio. What’s particularly interesting is the option to download their headshot, which has some extra utility for media professionals.

Why this works: Atlassian’s people page is professional and quirky, with useful features like bios, social media links, and an option to download headshots.

14. Kota

Meet the team page — kota exampleHeart Creative presents its team members on its “about us” page. Clicking on portraits reveals more information about each employee.

There’s also another double-vision style portrait showing a close-up and the employee’s profile picture overlapped.

Why this works: The creative, consistent color scheme lends a touch of fun to its “Meet the Team” section by displaying alternative portraits on mouseover.

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15. LiveChat

Meet the team page — LiveChat exampleLiveChat, an AI customer service and chatbot solution, approached its team page completely differently.

Instead of just listing out each team member’s roles and experience, they created a photo for each team member that illustrates who they are in a conceptual, fun, and symbolic way. Given the size of the company, this was quite the endeavor.

LiveChat’s approach is extremely effective for showcasing the uniqueness of their team, and it compels the website visitor to take the time to look at each picture and read each bio.

This results in longer time on page, an important engagement metric.

Why this works: The LiveChat team page emphasizes each member’s personality and interests. Clearly, LiveChat values everyone and knows the real strength of any business is the people.

16. Etsy

Meet the team page —Etsy exampleMany large companies forgo the traditional “Meet the Team” page because there are so many team members that it doesn’t make sense to display them all.

At Etsy, though, they acknowledge all the people that make the popular online marketplace possible with a tiled “people board” that scrolls for days.

Why this works: While impractical to provide bios of every team member, Etsy compromises with a collage of team portraits as a testament to the strength behind the company.

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17. UWG

Meet the team page — UWG exampleDigital content specialists UWG have created a stunning team page that’s as much about personality as it is about personnel. Team members are shown in lively portraits against solid backgrounds.

Most images are squares, but the page occasionally breaks this pattern for some visual variety. You can click a portrait to open a modal for more information about a team member.

Why this works: This team page is simple, yet bold and effective. Each portrait is packed with personality, and together the images form a vibrant collage. It’s the kind of “Meet the Team” page that makes you actually want to meet the team.

18. The Correspondent

Meet the team page — The Correspondent exampleThe Correspondent is an organization that offers news without fear-mongering or financial gain. In true journalistic style, the site features each team member in a beautifully rendered cartoon style, providing an artistic feel to the page.

Clicking on each thumbnail leads the website visitor to a place where they can subscribe to that particular writer and view a feed of their pieces. The individual’s mission is displayed across the top, and contact information is in the sidebar.

Why this works: Sketch renderings of every team member lend to the publication aesthetic of The Correspondent. Readers can easily find a particular writer’s stories as well by clicking a card.

19. Bluleadz

Meet the team page — Bluleadz exampleWhat better way to convey the personality of your team than to display their favorite gifs on mouse hover? That’s what digital marketing agency Bluleadz does. You can almost imagine these folks in the scenarios their gifs represent.

Another useful feature of this “Meet the Crew” page is the ability to filter Bluleadz employees by function. Each button at the bottom corresponds to a team and brings up the individuals who “make the magic happen” in that business area.

Why this works: Yet another way to add personality to a team page, Blueleadz includes a favorite gif for each team member. It’s fun, entertaining, and potentially converting.

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20. Media Junction

Meet the team page — Media Junction exampleBold blocky pops of color? Yes, please. HubSpot Elite Agency Partner Media Junction displays their team thumbnails on solid backgrounds with vector shadows.

Each photo is a little silly, and many of them bring their furry friends into the picture with them.

In addition, their leadership team’s thumbnails are clickable so that you can read more about them and even send them a message for more information.

Why this works: Media Junction is not afraid to show its playful side on the team page — images are colorful, inviting, and animated for a dash of style that keeps users on the page.

21. Humaan

Meet the team page example from Humaan. Group photo of the team wearing matching outfits with bananas everywhere.Humaan is all about mixing play and business with curiosity and experimentation. That’s why their “Meet the Team” page is crafted to showcase what they do best — design digital products for forward-thinking brands.

The Humaan “Meet the Team” group photo highlights their fun, collaborative side. But, when you scroll down the page, you’ll find personalized gifs of each team member and a short (but not boring!) bio.

Why this works: The vibrant group photo screams, “We are creative.” But not only does the group photo catch the eye, each photo (or gif) of the Humaan team showcases a bit of their personality to create a more, well, human experience.

22. Salted Stone

Meet the team page example from Salted Stone.Salted Stone, an end-to-end digital solutions and consulting agency, is proud not to be bound to just one hemisphere — and they want you to know it.

The individual photos of each team member are professional photos with the same background and lighting. The darker background helps draw attention to the map on the side of each individual’s photo.

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Why this works: Salted Stone’s “Meet the Team” page focuses on individual employees, while perfectly highlighting their location. Customers know they’ll be working with global-minded leaders.

23. Oak + Rumble

oak-rumble

If you’re a company that produces video, wouldn’t having high-quality video content on your “Meet the Team” page make sense? Oak + Rumble thought so, and their intro video perfectly nails what they can offer clients.

Your bio page doesn’t have to be just headshots and short employee bios. Instead, be creative and take a page from Oak + Rumbles playbook. Add video to really make your story jump off the page.

Why this works: The Oak + Rumble intro video brings their work to life. Visitors to their team page know exactly what Oak + Rumble is good at doing, and they know what kind of quality work to expect if they work with them.

24. Fishfinger

Meet the team page example from Fishfinger.Fishfinger, a creative agency, decided to go against the grain with its “Meet the Team” page.

Instead of displaying employee photos, Fishfinger took the pain out of picture day and created personal animations for each employee based on their position, likes, and preferences.

Fishfinger also ditched the boring bios and created short, quirky bios for each team member.

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Navigating to the next team member’s page is a snap with the “Meet Dave” link at the bottom of the page.

Why this works: Fishfinger’s “Meet the Team” page perfectly captures readers’ attention, showcasing the company’s and employees’ personalities.

“Meet the Team” Page Best Practices

So, what can we learn from these exceptional examples? Here are some tips and design best practices that you can take away and apply to your own team page.

Use high-quality images.

Most visitors will expect your team page to feature photos of your employees. Make sure these photos are high-quality and visually consistent (including dimensions). From there, you can add as much personality as you want. Or, as we saw in some examples above, you could try an illustrated alternative.

Write compelling employee descriptions.

At the very least, each member’s profile should include a photo, name, and job title. For more details, add a short bio of each employee that outlines their role, experience, accomplishments, and interests.

This is especially fitting for agencies that collaborate extensively and in person with clients — you’ll want to build trust, and bios are a great way to get there.

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Include social links.

In addition to your employees’ names, titles, and bios, you might also link to their social media profiles. While unnecessary, this can help potential clients reach out to members through another preferred channel.

A LinkedIn profile link is likely enough, as you can be confident that employees will keep their posts professional on the site. However, link to other profiles (e.g., Twitter, Instagram) cautiously, as you can’t be sure their conduct on these sites is company-appropriate.

Showcase personality.

Yes, simply saying “personality” may seem like a cop-out answer. We’re being intentionally vague here because each company will have its own approach to adding extra character to its “Meet the Team” page. Depending on your brand, this might include fun portraits, humorous descriptions, or eye-catching effects.

As we’ve seen, the best team pages inject personality in a way that aligns with their branding. Some pages lean formal but sneak in some fun elements, some clearly aim for humor, and others play it more seriously. In all cases, the pages maintain a professional feel, even those that are funny.

You don’t need to go overboard here, but adding something extra can show your company is willing to go above and beyond for the best customer experience. It also helps your business stand out in users’ minds who might be wading through dozens of competing sites.

Show Off Your Team in Style

“Meet the Team” pages resonate because people like to buy from real people. The best practice is to determine what your brand stands for, then create “Meet the Team” and “About” pages that convey that in the strongest possible way.

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Whether that’s going for an elaborate, eye-catching page or a simpler grid display, visitors will appreciate being able to put a face to your brand.

Editor’s note: This post was originally published in December 2016 and has been updated for comprehensiveness.

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Battling for Attention in the 2024 Election Year Media Frenzy

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Battling for Attention in the 2024 Election Year Media Frenzy

Battling for Attention in the 2024 Election Year Media Frenzy

As we march closer to the 2024 U.S. presidential election, CMOs and marketing leaders need to prepare for a significant shift in the digital advertising landscape. Election years have always posed unique challenges for advertisers, but the growing dominance of digital media has made the impact more profound than ever before.

In this article, we’ll explore the key factors that will shape the advertising environment in the coming months and provide actionable insights to help you navigate these turbulent waters.

The Digital Battleground

The rise of cord-cutting and the shift towards digital media consumption have fundamentally altered the advertising landscape in recent years. As traditional TV viewership declines, political campaigns have had to adapt their strategies to reach voters where they are spending their time: on digital platforms.

1713626763 903 Battling for Attention in the 2024 Election Year Media Frenzy1713626763 903 Battling for Attention in the 2024 Election Year Media Frenzy

According to a recent report by eMarketer, the number of cord-cutters in the U.S. is expected to reach 65.1 million by the end of 2023, representing a 6.9% increase from 2022. This trend is projected to continue, with the number of cord-cutters reaching 72.2 million by 2025.

Moreover, a survey conducted by Pew Research Center in 2023 found that 62% of U.S. adults do not have a cable or satellite TV subscription, up from 61% in 2022 and 50% in 2019. This data further underscores the accelerating shift away from traditional TV and towards streaming and digital media platforms.

As these trends continue, political advertisers will have no choice but to follow their audiences to digital channels. In the 2022 midterm elections, digital ad spending by political campaigns reached $1.2 billion, a 50% increase from the 2018 midterms. With the 2024 presidential election on the horizon, this figure is expected to grow exponentially, as campaigns compete for the attention of an increasingly digital-first electorate.

For brands and advertisers, this means that the competition for digital ad space will be fiercer than ever before. As political ad spending continues to migrate to platforms like Meta, YouTube, and connected TV, the cost of advertising will likely surge, making it more challenging for non-political advertisers to reach their target audiences.

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To navigate this complex and constantly evolving landscape, CMOs and their teams will need to be proactive, data-driven, and willing to experiment with new strategies and channels. By staying ahead of the curve and adapting to the changing media consumption habits of their audiences, brands can position themselves for success in the face of the electoral advertising onslaught.

Rising Costs and Limited Inventory

As political advertisers flood the digital market, the cost of advertising is expected to skyrocket. CPMs (cost per thousand impressions) will likely experience a steady climb throughout the year, with significant spikes anticipated in May, as college students come home from school and become more engaged in political conversations, and around major campaign events like presidential debates.

1713626764 529 Battling for Attention in the 2024 Election Year Media Frenzy1713626764 529 Battling for Attention in the 2024 Election Year Media Frenzy

For media buyers and their teams, this means that the tried-and-true strategies of years past may no longer be sufficient. Brands will need to be nimble, adaptable, and willing to explore new tactics to stay ahead of the game.

Black Friday and Cyber Monday: A Perfect Storm

The challenges of election year advertising will be particularly acute during the critical holiday shopping season. Black Friday and Cyber Monday, which have historically been goldmines for advertisers, will be more expensive and competitive than ever in 2024, as they coincide with the final weeks of the presidential campaign.

To avoid being drowned out by the political noise, brands will need to start planning their holiday campaigns earlier than usual. Building up audiences and crafting compelling creative assets well in advance will be essential to success, as will a willingness to explore alternative channels and tactics. Relying on cold audiences come Q4 will lead to exceptionally high costs that may be detrimental to many businesses.

Navigating the Chaos

While the challenges of election year advertising can seem daunting, there are steps that media buyers and their teams can take to mitigate the impact and even thrive in this environment. Here are a few key strategies to keep in mind:

Start early and plan for contingencies: Begin planning your Q3 and Q4 campaigns as early as possible, with a focus on building up your target audiences and developing a robust library of creative assets.

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Be sure to build in contingency budgets to account for potential cost increases, and be prepared to pivot your strategy as the landscape evolves.

1713626764 197 Battling for Attention in the 2024 Election Year Media Frenzy1713626764 197 Battling for Attention in the 2024 Election Year Media Frenzy

Embrace alternative channels: Consider diversifying your media mix to include channels that may be less impacted by political ad spending, such as influencer marketing, podcast advertising, or sponsored content. Investing in owned media channels, like email marketing and mobile apps, can also provide a direct line to your customers without the need to compete for ad space.

Owned channels will be more important than ever. Use cheaper months leading up to the election to build your email lists and existing customer base so that your BF/CM can leverage your owned channels and warm audiences.

Craft compelling, shareable content: In a crowded and noisy advertising environment, creating content that resonates with your target audience will be more important than ever. Focus on developing authentic, engaging content that aligns with your brand values and speaks directly to your customers’ needs and desires.

By tapping into the power of emotional triggers and social proof, you can create content that not only cuts through the clutter but also inspires organic sharing and amplification.

Reflections

The 2024 election year will undoubtedly bring new challenges and complexities to the world of digital advertising. But by staying informed, adaptable, and strategic in your approach, you can navigate this landscape successfully and even find new opportunities for growth and engagement.

As a media buyer or agnecy, your role in steering your brand through these uncharted waters will be critical. By starting your planning early, embracing alternative channels and tactics, and focusing on creating authentic, resonant content, you can not only survive but thrive in the face of election year disruptions.

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So while the road ahead may be uncertain, one thing is clear: the brands that approach this challenge with creativity, agility, and a steadfast commitment to their customers will be the ones that emerge stronger on the other side.


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Tinuiti Marketing Analytics Recognized by Forrester

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Tinuiti Marketing Analytics Recognized by Forrester

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By Tinuiti Team

Rapid Media Mix Modeling and Proprietary Tech Transform Brand Performance

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Tinuiti, the largest independent full-funnel performance marketing agency, has been included in a recent Forrester Research report titled, “The Marketing Analytics Landscape, Q2 2024.” This report comprehensively overviews marketing analytics markets, use cases, and capabilities. B2C marketing leaders can use this research by Principal Analyst Tina Moffett to understand the intersection of marketing analytics capabilities and use cases to determine the vendor or service provider best positioned for their analytics and insights needs. Moffett describes the top marketing analytics markets as advertising agencies, marketing dashboards and business intelligence tools, marketing measurement and optimization platforms and service providers, and media analytics tools.

As an advertising agency, we believe Tinuiti is uniquely positioned to manage advertising campaigns for brands including buying, targeting, and measurement. Our proprietary measurement technology, Bliss Point by Tinuiti, allows us to measure the optimal level of investment to maximize impact and efficiency. According to the Forrester report, “only 30% of B2C marketing decision-makers say their organization uses marketing or media mix modeling (MMM),” so having a partner that knows, embraces, and utilizes MMM is important. As Tina astutely explains, data-driven agencies have amplified their marketing analytics competencies with data science expertise; and proprietary tools; and tailored their marketing analytics techniques based on industry, business, and data challenges. 

Our Rapid Media Mix Modeling sets a new standard in the market with its exceptional speed, precision, and transparency. Our patented tech includes Rapid Media Mix Modeling, Always-on Incrementality, Brand Equity, Creative Insights, and Forecasting – it will get you to your Marketing Bliss Point in each channel, across your entire media mix, and your overall brand performance. 

As a marketing leader you may ask yourself: 

  • How much of our marketing budget should we allocate to driving store traffic versus e-commerce traffic?
  • How should we allocate our budget by channel to generate the most traffic and revenue possible?
  • How many customers did we acquire in a specific region with our media spend?
  • What is the impact of seasonality on our media mix?
  • How should we adjust our budget accordingly?
  • What is the optimal marketing channel mix to maximize brand awareness? 

These are just a few of the questions that Bliss Point by Tinuiti can help you answer.

Learn more about our customer-obsessed, product-enabled, and fully integrated approach and how we’ve helped fuel full-funnel outcomes for the world’s most digital-forward brands like Poppi & Toms.

The Landscape report is available online to Forrester customers or for purchase here

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Ecommerce evolution: Blurring the lines between B2B and B2C

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Ecommerce evolution: Blurring the lines between B2B and B2C

Understanding convergence 

B2B and B2C ecommerce are two distinct models of online selling. B2B ecommerce is between businesses, such as wholesalers, distributors, and manufacturers. B2C ecommerce refers to transactions between businesses like retailers and consumer brands, directly to individual shoppers. 

However, in recent years, the boundaries between these two models have started to fade. This is known as the convergence between B2B and B2C ecommerce and how they are becoming more similar and integrated. 

Source: White Paper: The evolution of the B2B Consumer Buyer (ClientPoint, Jan 2024)

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What’s driving this change? 

Ever increasing customer expectations  

Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels.

Forrester, 68% of buyers prefer to research on their own, online . Customers today expect the same level of convenience, speed, and personalization in their B2B transactions as they do in their B2C interactions. B2B buyers are increasingly influenced by their B2C experiences. They want research, compare, and purchase products online, seamlessly transitioning between devices and channels.  They also prefer to research and purchase online, using multiple devices and channels

Technology and omnichannel strategies

Technology enables B2B and B2C ecommerce platforms to offer more features and functionalities, such as mobile optimization, chatbots, AI, and augmented reality. Omnichannel strategies allow B2B and B2C ecommerce businesses to provide a seamless and consistent customer experience across different touchpoints, such as websites, social media, email, and physical stores. 

However, with every great leap forward comes its own set of challenges. The convergence of B2B and B2C markets means increased competition.  Businesses now not only have to compete with their traditional rivals, but also with new entrants and disruptors from different sectors. For example, Amazon Business, a B2B ecommerce platform, has become a major threat to many B2B ecommerce businesses, as it offers a wide range of products, low prices, and fast delivery

“Amazon Business has proven that B2B ecommerce can leverage popular B2C-like functionality” argues Joe Albrecht, CEO / Managing Partner, Xngage. . With features like Subscribe-and-Save (auto-replenishment), one-click buying, and curated assortments by job role or work location, they make it easy for B2B buyers to go to their website and never leave. Plus, with exceptional customer service and promotional incentives like Amazon Business Prime Days, they have created a reinforcing loyalty loop.

And yet, according to Barron’s, Amazon Business is only expected to capture 1.5% of the $5.7 Trillion addressable business market by 2025. If other B2B companies can truly become digital-first organizations, they can compete and win in this fragmented space, too.” 

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If other B2B companies can truly become digital-first organizations, they can also compete and win in this fragmented space

Joe Albrecht
CEO/Managing Partner, XNGAGE

Increasing complexity 

Another challenge is the increased complexity and cost of managing a converging ecommerce business. Businesses have to deal with different customer segments, requirements, and expectations, which may require different strategies, processes, and systems. For instance, B2B ecommerce businesses may have to handle more complex transactions, such as bulk orders, contract negotiations, and invoicing, while B2C ecommerce businesses may have to handle more customer service, returns, and loyalty programs. Moreover, B2B and B2C ecommerce businesses must invest in technology and infrastructure to support their convergence efforts, which may increase their operational and maintenance costs. 

How to win

Here are a few ways companies can get ahead of the game:

Adopt B2C-like features in B2B platforms

User-friendly design, easy navigation, product reviews, personalization, recommendations, and ratings can help B2B ecommerce businesses to attract and retain more customers, as well as to increase their conversion and retention rates.  

According to McKinsey, ecommerce businesses that offer B2C-like features like personalization can increase their revenues by 15% and reduce their costs by 20%. You can do this through personalization of your website with tools like Product Recommendations that help suggest related products to increase sales. 

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Focus on personalization and customer experience

B2B and B2C ecommerce businesses need to understand their customers’ needs, preferences, and behaviors, and tailor their offerings and interactions accordingly. Personalization and customer experience can help B2B and B2C ecommerce businesses to increase customer satisfaction, loyalty, and advocacy, as well as to improve their brand reputation and competitive advantage. According to a Salesforce report, 88% of customers say that the experience a company provides is as important as its products or services.

Related: Redefining personalization for B2B commerce

Market based on customer insights

Data and analytics can help B2B and B2C ecommerce businesses to gain insights into their customers, markets, competitors, and performance, and to optimize their strategies and operations accordingly. Data and analytics can also help B2B and B2C ecommerce businesses to identify new opportunities, trends, and innovations, and to anticipate and respond to customer needs and expectations. According to McKinsey, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain customers, and 19 times more likely to be profitable. 

What’s next? 

The convergence of B2B and B2C ecommerce is not a temporary phenomenon, but a long-term trend that will continue to shape the future of ecommerce. According to Statista, the global B2B ecommerce market is expected to reach $20.9 trillion by 2027, surpassing the B2C ecommerce market, which is expected to reach $10.5 trillion by 2027. Moreover, the report predicts that the convergence of B2B and B2C ecommerce will create new business models, such as B2B2C, B2A (business to anyone), and C2B (consumer to business). 

Therefore, B2B and B2C ecommerce businesses need to prepare for the converging ecommerce landscape and take advantage of the opportunities and challenges it presents. Here are some recommendations for B2B and B2C ecommerce businesses to navigate the converging landscape: 

  • Conduct a thorough analysis of your customers, competitors, and market, and identify the gaps and opportunities for convergence. 
  • Develop a clear vision and strategy for convergence, and align your goals, objectives, and metrics with it. 
  • Invest in technology and infrastructure that can support your convergence efforts, such as cloud, mobile, AI, and omnichannel platforms. 
  • Implement B2C-like features in your B2B platforms, and vice versa, to enhance your customer experience and satisfaction.
  • Personalize your offerings and interactions with your customers, and provide them with relevant and valuable content and solutions.
  • Leverage data and analytics to optimize your performance and decision making, and to innovate and differentiate your business.
  • Collaborate and partner with other B2B and B2C ecommerce businesses, as well as with other stakeholders, such as suppliers, distributors, and customers, to create value and synergy.
  • Monitor and evaluate your convergence efforts, and adapt and improve them as needed. 

By following these recommendations, B2B and B2C ecommerce businesses can bridge the gap between their models and create a more integrated and seamless ecommerce experience for their customers and themselves. 

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