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Google’s E-E-A-T: Here’s Everything You Need to Know

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Google's E-E-A-T: Here's Everything You Need to Know

Ever since Google’s Medic Update in 2018, E-A-T (experience, Expertise, Authoritativeness) has been a hot-button topic in the world of SEO. And not just for health and medical websites, which were among the hardest hit by that update, but for all industries–SaaS, ecommerce, automotive, you name it.

Well, Google has since upped the ante, adding another “E” to create the highly intimidating acronym, “E-E-A-T.”

What exactly does that mean? And how does it impact your website’s ability to drive traffic?

Let’s dive in and see what E-E-A-T is all about.

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Why should I care about E-E-A-T?

When it comes to content quality, and how pages are ranked in the SERP (search engine results page), Google has been harping on Expertise, Authority, and Trust (or E-A-T) for quite some time. In fact, we can trace the origins of E-A-T all the way back to 2014, when Google added it to their Search Quality Guidelines under a section titled “Characteristics of High Quality Pages.”

Here’s what Google said at the time about how SEOs and content creators should think about E-A-T:

“High E-A-T news articles should be produced with journalistic professionalism – they should contain factually accurate content presented in a way that helps users achieve a better understanding of events. High E-A-T news sources typically have published established editorial policies and robust review processes.”

While Google would later clarify that E-A-T was not, in fact, a ranking factor, and while Google reps would even state that the concept seemed to carry more weight in the public domain than within the company itself, the August 2018 algorithm update, called the Medic Update, specifically targeted sites that demonstrated low levels of E-A-T.

And not only targeted them but really hammered them.

Google eeat - graph of traffic loss

Ketodash.com had low levels of E-A-T at the time of the medic update, and as a result, got dinged pretty hard. 

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When the Medic update hit, many in the SEO sphere realized that the sites that got hit hardest were those in the realm YMYL (Your Money or Your Life). In fact, Google had just recently updated their Search Quality Guidelines to define YMYL as:

Google eeat - screenshot of Google's statement on YMYL topics

In a nutshell, Google was making it clear that content covering topics with real-life stakes (evacuation routes for a tsunami, news about ongoing violence, information about purchasing prescription drugs, etc.) should display considerable levels of E-A-T, or risk losing rankings and traffic.

Google eeat - graphic showing EAT definitions

E-A-T = Expertise, Authority, and Trust

And that’s exactly what happened. This was an important distinction from Google’s continuous assertion that it looks at content quality above all when ranking content. Not that expertise was now suddenly more important than quality. But that, when YMYL content was concerned, expertise, authority, and trust would act as second layers of defense against content that appeared qualitative but came from shoddy sources.

Here’s a snapshot of the top 30 traffic losers from the Medic Update:

Google eeat - biggest URL losers after EEAT

As you may have guessed, there are a ton of health and medical sites on this list. But it quickly became clear that while Google was singling YMYL content in its guidelines, E-A-T was something that all websites should be concerned about. Google says as much in its guidelines, explaining that there are “expert websites of all types.”

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Google eeat - definition of high quality pages

Aside from the guidelines, you can look no further than Google’s own explanation of how search engines work to see that it takes expertise deeply into account when ranking content. That means all content. Not just YMYL.

What did websites do in the wake of all this to make sure they had appropriate levels of E-A-T? It’s an important question because it sets a solid foundation for how business owners should go about auditing their websites for E-E-A-T. Let’s take a look.

How websites have traditionally approached E-A-T

As you might imagine, most, if not all of expertise, trust, and authority comes down to the person that is writing the content (meaning: the author). And in many ways, the days and months following the Medic Update saw webmasters auditing not just content quality, but author quality.

Doubling down on author expertise

How do you know if an author has credibility? Well, it’s like that old saying: you know it when you see it.

It helps if the author is an author for whom Google has created an actual entity due to their online reputation. But that doesn’t mean every person that contributes to your blog has to be Gary Vaynerchuk. It just means that they should have a demonstrable level of expertise in their subject.

So if an author has credits on other credible websites in your niche, if their names appear often in the search results, and if their posts have generated links from authoritative websites in the past: all of these things can only help your search rankings.

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Doubling down on content expertise

In addition to author credibility, E-A-T also re-emphasized the importance of content quality.

Google eeat - statement on original content

And not just content quality, but content credibility. How do you know if your content itself is credible? You should:

  • Sell products and services with strong reviews from real customers.
  • Seek to provide content, products, and services that actually help people, not just sell them things.
  • Demonstrate your expertise and credibility whenever possible. Badges, awards, reputable press–these are all things that should be openly shown and linked to on your website as much as possible.
  • Make sure all content is appropriately linked and cited, and make sure those citations come from reputable sources.

So now that we’ve given you the necessary primer on how business owners have traditionally approached E-A-T, let’s talk about how E-E-A-T raises the bar (read: makes expertise even more important for more people).

How E-E-A-T raises the bar

The extra “E” in E-E-A-T stands for Experience. And this is the key way that the modern definition of E-E-A-T, which Google released in December of 2022, differs from E-A-T as we knew it.

“Experience” means that anybody can be an expert, regardless of whether or not they have a Ph.D. in their author bio. It also means that Google plans on holding content creators of all kinds to the standards they set forth in their E-A-T framework. 

In a nutshell, “Experience” makes E-E-A-T a more inclusive concept in today’s creator economy. If you have bona fide first-hand experience of a subject, you too can and will be considered an expert. Here’s a succinct definition from Google’s search quality rater guidelines:

“Consider the extent to which the content creator has the necessary first-hand or life experience for the topic. Many types of pages are trustworthy and achieve their purpose well when created by people with a wealth of personal experience. For example, which would you trust: a product review from someone who has personally used the product or a ‘review’ by someone who has not?”

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This is a really empowering concept for a lot of content creators. It shows Google’s awareness that in today’s digital ecosystem, great (and popular) content can be found in a variety of mediums, on a multitude of platforms, and from experts of all shapes and sizes.

It’s also a really empowering concept for brands and businesses. Does the influencer that wrote the blog for your cosmetics brand have a vast following, strong social signals, and popular content across the web? You can reap all the same benefits of E-E-A-T from that content creator that you could from the traditional “expert” with a fancy title.

The flip side of that coin is that by broadening the definition of what qualifies as expertise, Google is holding more content to higher standards of expertise. Not just YMYL. So take that to heart, and make sure whoever is creating your content, has demonstrable levels of experience, expertise, authority, and trust.

E-E-A-T doubles down on trust

Speaking of trust: that’s the other change worth noting in Google’s new E-E-A-T framework. The “T” still comes last; but, for all intents and purposes, you should consider it the most important factor in defining credible and authoritative content.

Check out this new Venn diagram Google provided:

Google eeat: Venn diagram of four EEAT factors

 Source

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Trust, Google says, is now the “most important member of the E-E-A-T family…because untrustworthy pages have low E-E-A-T no matter how Experienced, Expert, or Authoritative they may seem.”

They go on to elucidate what they consider the “highest E-E-A-T content, and fittingly, trust is the make-or-break component:

“Pages with High E-E-A-T are trustworthy or very trustworthy. Experience is valuable for almost any topic. Social media posts and forum discussions are often High quality when they involve people sharing their experience. From writing symphonies to reviewing home appliances, first-hand experience can make a social media post or discussion page High quality.”

To me, this is a reaction to two things. One, we live in a world of copious misinformation. Platforms, brands, and sources have been doubling down on trustworthiness for some time. Google is merely joining the party here.

And second, with the proliferation of artificial intelligence (AI), unique and trustworthy content is going to be harder to find. Not because AI is inherently untrustworthy, but because it’s now going to be easier for untrustworthy sources to create content that appears thorough, accurate, and credible, but really, has had no human input or oversight.

15 quick tips for creating high-quality E-E-A-T content

There you have it. That’s a thorough rundown of everything we know about E-E-A-T, much of it straight from Google. To close out our discussion, I’m going to give you my top 15 tips for making sure your website adheres to the search engine’s new quality standards, so you can drive valuable organic traffic for your business.

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The first four of these I’ve already mentioned, but will rehash here, because I think they’re really critical:

  1. Sell products and services with strong reviews from real customers.
  2. Seek to provide content, products, and services that actually help people. I.e., don’t just sell them things!
  3. Demonstrate your expertise and credibility whenever possible. Badges, awards, reputable press–these are all things that should be openly shown and linked to on your website as much as possible.
  4. Make sure all content is appropriately linked and cited, and make sure those citations come from reputable sources.
  5. Solicit content from creators that have demonstrable levels of expertise, experience, authority, and trust.
  6. Be trustworthy above all else. Don’t publish content that in any way misleads or misguides users for the purpose of selling a product. This is all the more crucial in today’s age of information.
  7. Make it easy to contact you. Display your physical address, your email address, your phone number, and all other contact information prominently on your website.
  8. Do not blast users with intrusive interstitials and other promotional content across your website.
  9. Make sure content has been thoroughly researched and fact-checked before it goes on your site, from your product pages to your blog.
  10. Include social media profile links, website links, and bios for all of your authors.
  11. Demonstrate you are a real, credible company, comprised of real, credible people, selling real, credible products. A thoughtful About Us page can go a long way here.
  12. If you use artificial intelligence to create content, make sure it has been thoroughly humanized by a human expert within your organization.
  13. Use backlinks to build expertise and topical authority around subjects that are important in your niche.
  14. Link to credible and authoritative sources and visuals.
  15. Make sure that, above all, your content is original, accurate, comprehensive, and clearly communicated.

To meet Google’s E-E-A-T guidelines, just be helpful

E-E-A-T is really a set of criteria for the people at Google who verify content quality. But it’s also a great guide for marketers to help them create content that has a better chance of landing high up on SERPs.

While there’s lots to unpack in E-E-A-T, the real takeaway is to make content that genuinely helps people. Do that, and you’ll always be on the right side of SERPs

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97 Marvelous May Content Ideas for Blog Posts, Videos, & More

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97 Marvelous May Content Ideas for Blog Posts, Videos, & More

Author Fennel Hudson once wrote, “May, more than any other month of the year, wants us to feel most alive.”

You can imagine strolling through a field of newly bloomed wildflowers or feeling the breeze from your open windows on a road trip.

We’ve curated a collection of May content ideas for just about every channel—blogs, social posts, email, and video—designed to engage your audience during this special time of year.

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💡 Want to plan the rest of your year in one place? Get the 2024 Marketing Calendar for ideas, tips, and trends for every month of the year.

May holiday content ideas

There’s lots to celebrate this month, from moms to Mexican culture. These May holiday content ideas will get you in front of your audience right when they’re ready to enjoy the big day.

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Cinco de Mayo (May 5)

Officially, Cinco de Mayo commemorates Mexico’s military victory over France at the Battle of Puebla in 1862. Colloquially, it’s a day to appreciate Mexican culture.

Here’s a really cool content idea for this holiday: create a video with activities for kids showcasing Mexico’s traditional music, food, and history.

may content ideas - cinco de mayo video.

This is an ambitious project, for sure. You don’t have to go that big. There are several other ways you can fiesta on your feeds this Cinco de Mayo.

  • Create a calendar of local Cinco de Mayo events.
  • Write a blog post about traditional foods and links to recipes.
  • Ask followers to comment with their favorite Mexican restaurants.
  • Share a list of Mexican heritage centers and museums if there are some in your area, then tag their accounts in the post for extra reach.
  • Post a video with examples of traditional Mexican music or images of traditional Mexican dress.

Mother’s Day (May 12)

Moms are the often-unsung heroes in our lives. We’d include the people who step up as stepmoms and mother figures to so many of us on that list.

For all they do, moms deserve a special day. You can help your customers give it to them by publishing a gift guide with ideas for every type of mom.

may content ideas - Mother's Day gift guide.may content ideas - Mother's Day gift guide.

That’s just the tip of the ideation iceberg for Mother’s Day content. Try asking questions on social media or sharing favorite Mother’s Day memories.

  • Ask people to share their favorite mom-ism (Like “because I said so”).
  • Make some funny “A day in the life of a busy mom” videos.
  • Write up a list of stores and restaurants offering Mother’s Day specials.
  • Have moms comment on their favorite Mother’s Day ever.
  • Show followers how to make the perfect breakfast in bed.

Here’s even more inspiration for your Mother’s Day social media posts.

🛑 Get a full year of social media posts in this Copy & Paste Social Media Calendar.

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Memorial Day (May 27)

Memorial Day messaging has an interesting bifurcation. The meaning behind the day is a somber reminder of the military men and women who gave their lives in service of our country. At the same time, Memorial weekend is the unofficial start of summer, full of pool parties and barbeques.

If you want to address the first theme, an Instagram Reel highlighting the day’s history is a great choice.

may content ideas - memorial day video post.may content ideas - memorial day video post.

There are plenty of ways to engage your audience with the second theme. Promotions, party planning, and cooking tips are all popular options.

  • Send your email subscribers a plan for the perfect Memorial Day party with lists of supplies, decoration ideas, and sample menus (use these Memorial Day subject lines).
  • Simply share your Memorial Day hours in a social media post.
  • Share a list of weekend road trip ideas, small towns to visit, historical sites to see, etc.
  • Curate some refreshing summertime cocktail and mocktail recipes and publish them in a blog post.
  • Run a Memorial Day promotion with discounts, BOGO offers, or free shipping.

Pop culture May content ideas

Pop culture social media posts are engagement gold (people love their fandoms!). May is full of days dedicated to popular books, movies, and more. Lean into those topics, and you’ll attract many people to your posts.

Harry Potter Day (May 2)

Harry Potter is an enduring cultural phenomenon, with fans flocking to themed conventions, parks, and events. Not to mention, #harrypotterday has nearly 38k posts on Instagram alone.

How can you engage this energetic audience of Hogwarts lovers? How about a funny video asking, “What if the world of Harry Potter existed in real life?”

may content ideas - Harry Potter-themed instagram reelmay content ideas - Harry Potter-themed instagram reel

This is such a fun theme to explore. There are lots of visual and interactive content ideas you can use on Harry Potter Day.

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  • Run an Instagram poll asking followers which Hogwarts house they belong in (and connect each answer to one of your products).
  • Ask followers to comment on their favorite HP books, movies, or scenes.
  • Share Harry Potter little-known facts and behind-the-scenes stories.
  • Hold a Harry Potter dress-up day for your staff or customers and share the photos on your social media feeds.

Star Wars Day (May 4)

“May the Fourth (be with you)” has become a yearly celebration of all things Sith, Skywalker, and space scoundrels. Like Harry Potter fans, Star Wars devotees will surely like, love, and share your Star Wars content.

The Dallas Mavericks played a little prank by stationing several Storm Troopers outside of a press conference. They looked like statues and startled players as they walked by.

may content ideas - TikTok from the Dallas Mavericksmay content ideas - TikTok from the Dallas Mavericks

Costume events in various forms are great ideas for Star Wars Day, but there is a galaxy full of other ways to share the force.

  • Hold a Star Wars trivia contest and Instagram giveaway, awarding prizes to the people who answer obscure questions the fastest.
  • Ask followers to share pics of their pets dressed as Star Wars characters (here are more tips on gathering user-generated content).
  • Create a how-to video with some Star Wars-themed crafts and activities
  • Use the right hashtags like #maythefourth, #starwarsday, and #maythefourthbewithyou

Kentucky Derby (May 4)

Speaking of dressing up, May is also home to the most famous horse race of all time, the Kentucky Derby. And this event is all about seersucker suites and ornate headwear.

Anyone can join the fun, but if you work in the fashion, travel, or lifestyle industries, you should focus on Derby content.

may content ideas - Post showing kentucky derby fasion.may content ideas - Post showing kentucky derby fasion.

Of course, party tips and mint julep recipes are great options, but don’t stop there. These content ideas will have your May marketing off and running.

  • Work with an influencer to create a “Get ready with me” post that shows everything from make-up to hat choices to transportation for the big Derby party.
  • Host an online watch party.
  • Create a bingo card of typical things you’ll see during the Kentucky Derby.
  • Ask people to pick the race winner and randomly choose one to win a prize.

More May pop cultural content ideas

This is just the beginning of the May content ideas you can create around pop-cultural events. Have fun with these themed days:

  • Paranormal Day (May 3)
  • National Space Day (May 3)
  • National Golf Day (May 10)
  • National Twilight Zone Day (May 11)
  • National Limerick Day (May 12)
  • National Classic Movie Day (May 16)
  • National Talk Like Yoda Day (May 21)
  • Sherlock Holmes Day (May 22)

Social awareness May content ideas

You have a platform and a mission. May is a great time to bring them together and show support for some of the several important causes highlighted this month.

Mental Health Awareness Month

Fortunately, people are having more open conversations about their mental health, but the stigma isn’t completely gone. Mental Health Awareness Month is about continuing those discussions and sharing education so everyone can thrive.

Save a few spots in your May content calendar to spread the message and promote good mental health.

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may content ideas - Mental Health Awareness Month post.may content ideas - Mental Health Awareness Month post.

Education, empathy, and accessibility are important themes for Mental Health Awareness Month. Consider them as you share content that helps your audience understand what mental health means to them.

  • Invite a mental health professional to manage your social media feeds for the day, offering tips on stress reduction, conflict resolution, and other common challenges.
  • Share links and phone numbers to mental health resources and care providers.
  • Create a music playlist of calming music.
  • If you’re comfortable with it, share a personal story of your own mental health journey.
  • Promote events like 5Ks and awareness walks that support mental health organizations and missions.

National Nurses Day (May 6)

Nursing is an incredibly demanding and critical profession. Some content devoted to appreciating amazing nurses is well warranted.

You don’t need an elaborate post or to work in the medical field to express your support for nurses.

may content ideas - Post for Nurse Appreciation Day.may content ideas - Post for Nurse Appreciation Day.

There are actually two nurse-related holidays in May: National Nurses Day (May 12) and International Nurses Day (May 13). You’ll need a few content ideas to fill out both days.

  • List a few types of nurses and explain what those specialties do.
  • Offer nurses an extra discount, or have a giveaway specifically for nurses.
  • Create a list of the freebies and discounts offered to nurses by local or online shops.
  • Share ways your followers can show support for the nurses in their lives.

National Rescue Dog Day (May 20)

“Adopt, don’t shop” is a common motto for dog rescues nationwide. The idea is that there is an overabundance of rescue pups available, and many are in less-than-ideal situations. Your May content can help connect these beautiful dogs with a new furever home.

I mean, look at that face!

may content ideas - rescue dog post.may content ideas - rescue dog post.

The great thing about content for this awareness day is that people love posts with pics of pets. So, use these ideas to do some good while gaining visibility for your brand.

  • This day is ripe for user-generated content, so ask your followers to share images or videos of their rescue dogs.
  • Partner with local rescue organizations to feature dogs that need a good home.
  • Create a list of volunteer opportunities at dog shelters, or, even better, organize a volunteer day.
  • Ask a dog trainer to give training tips for new rescue dogs to help your new followers feel more comfortable adopting a pup.

Other awareness May content ideas

Still not enough ideas for you? No worries, there are plenty more to go. Choose a few great causes from this list and use them to fill in the blanks.

  • ALS Awareness Month
  • Brain Cancer Awareness Month
  • Cancer Research Month
  • National Lyme Disease Awareness Month
  • National Skilled Trades Day (May 1)
  • National Public Radio Day (May 3)
  • International Firefighters Day (May 4)
  • National Teacher Appreciation Day (May 7)
  • National Ovarian Cancer Day (May 8)
  • World Red Cross and Red Crescent Day (May 8)
  • National Small Business Day (May 10) (Small Business Week April 28 to May 4)
  • National Hospital Day (May 12)
  • International Day Against Homophobia, Transphobia, and Biphobia (May 17)
  • Global Accessibility Awareness Day (May 18)
  • World Multiple Sclerosis Day (May 20)
  • World Hunger Day (May 28)

Food and drink May content ideas

Beverages and nibbles are always content crowdpleasers because, well, everyone eats and drinks. Get a few of these ideas in your content mix this May for an extra hit of attention.

National Give Someone a Cupcake Day (May 8)

Some say cupcakes are just muffins with better makeup, but we say they’re a confection worth commemorating. National Give Someone a Cupcake Day lets you honor this handheld sweet treat while sharing a little joy.

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may content ideas - cupcake day post.may content ideas - cupcake day post.

If you have a physical location, hand out a few dozen of the best cupcakes you can find and promote the event on social media. If you’re not a local business, there are still ways to spread the joy of a perfectly iced walking cake.

  • Share the secrets of your staff’s favorite cupcake recipes or go-to bakeries.
  • Ask followers to tag you in videos of them giving their family and friends cupcakes.
  • Ask a baker to write healthier alternatives to some ingredients in typical cupcake recipes, like processed sugar and flour, and then share them in a post.
  • Post a funny cupcake image and challenge people to suggest captions for it.

National Barbecue Day (May 16)

People are proud of their regional barbeque. Whether it’s Texas, Memphis, or the Carolinas, everyone knows their ‘que is the best and is willing to make fun of every other version.

Where there’s good-natured ribbing (pun intended), there’s lots of engagement on social media posts. Take advantage by posting about the “best” barbeque on May 16th.

may content ideas - post with bbq tips.may content ideas - post with bbq tips.

Here are a handful of ways to get the ‘que conversation started in your May content:

  • Poll people about their favorite cooking method or sauce.
  • Create an infographic of barbeque styles.
  • Write a blog post detailing the best BBQ restaurants in your city.
  • Share interesting facts about BBQ (like that the world record-holder ate over 13 pounds of ribs in 12 minutes).

Eat More Fruits and Vegetables Day (May 21)

It can’t all be roasted meat and icing. You have to include some produce, too. And that’s what Eat More Fruits and Vegetables Day is all about.

may content ideas - post about health benefits of vegetables.may content ideas - post about health benefits of vegetables.

Although it may not be as fun as other food-related holidays, you can still create interesting, helpful content.

  • Partner with other local businesses, such as gyms, massage therapists, nutritionists, and health food stores, to promote an online health fair.
  • Create a chart listing the main health benefits of several fruits and vegetables.
  • Promote local farms and farmers’ markets.
  • Share a list of produce growing locally and when it’s in season.
  • Work with a local restaurant to curate several easy, healthy recipes featuring in-season fruits and vegetables.

Other food and drink content ideas

Hardly a week goes by in May without several days dedicated to one food or another. You could even have a social media post listing them all. Or, pick a few from the list and create some mouth-watering content around it.

  • American Cheese Month
  • National Chocolate Parfait Day (May 1)
  • National Truffle Day (May 2)
  • National Coconut Cream Pie Day (May 8)
  • International Hummus Day (May 13)
  • National Chocolate Chip Day (May 15)
  • National Mushroom Hunting Day (May 17)
  • National Pizza Party Day (May 17)
  • World Baking Day (May 19)
  • National Wine Day (May 25)

Warm up your marketing channels with these May content ideas

There’s a palpable buzz in May that’s fueled by thoughts of outdoor gatherings, road trips, and days playing at the pool. When your May content matches that vibe, you’ll stand out in feeds, inboxes, and Google searches. And if you want all of your marketing efforts to generate more leads and sales, see how our marketing solutions can help any day of the year!

For more May marketing ideas, check out these posts:

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How to Collect & Use Customer Data the Right (& Ethical) Way

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How to Collect & Use Customer Data the Right (& Ethical) Way

Customer data is extremely valuable for many reasons, and one of the biggest is to make your marketing more effective. Customer data can act as the foundation for your marketing strategy, help you optimize and refine your campaigns, and influence the marketing messages you create.

But as privacy becomes even more important and customers pay more attention to how businesses are collecting, storing, and using their information, this is turning into a pretty big challenge for businesses—especially smaller, local businesses. So in this guide, we’ll cover everything you need to know about collecting and using customer data the right way to keep your marketing and targeting super effective.

Contents

What is customer data?

Customer data is any information about your customers or potential customers. It includes demographic information, contact information, and more (we’ll get into the types of customer data in a minute!).

It’s important to collect customer data so you can refine your campaign targeting, build segmented email lists, learn more about your audience, and more.

Before we dive into the types of customer data, let’s talk about the different sources of data:

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  • Zero-party data: Data customers give to businesses willingly.
  • First-party data: Data businesses source directly from their customers.
  • Second-party data: Data businesses have access to that they didn’t collect and don’t own. This data can come from a partner sharing data or insights.
  • Third-party data: Data businesses use that have no ties to the business. This is typically collected from multiple sources and can be purchased by businesses for specific campaigns or research.

types of customer data collection

Zero- and first-party data are the best types of data collection sources to use when sourcing customer data. Why? Because they are the most transparent, least likely to infringe on privacy policies, and lead to more engaged customers and campaigns. Second- and third-party data are still helpful to inform your marketing strategies and help boost the effectiveness of other campaigns.

Types of customer data

There are four main types of customer data that you can collect—and they can help your business’s marketing efforts in different ways.

Basic data

Basic data is pretty self-explanatory. It’s the basic information about your customers, including their:

  • Name
  • Email address
  • Phone number
  • Address
  • Gender
  • Income
  • Industry
  • And more

This is essentially demographic data. Basic data is fairly easy to collect as many people are used to providing their names, email addresses, phone numbers, and addresses when placing an online order, downloading a piece of content, or signing up for a newsletter.

example of customer data collection source from sat prep siteexample of customer data collection source from sat prep site

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This information can provide the basis for your campaign targeting, can help you assess which marketing channels to use, and can inform several marketing strategies.

📚 Free guide download >> 135 of the Best Words & Phrases for Marketing with Emotion

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Engagement data

Engagement data is information about how your customers engage with your business across various touchpoints. This could include their engagement with your social media sites, how they click through your website, or whether or not they click on your search ad.

Typically, businesses collect this data at a higher level rather than an individual level. Although some tools can help you see this information at a user level.

example of engagement data from business facebook pageexample of engagement data from business facebook page

An example of engagement data for a business’s Facebook page. 

This customer data can be used to assess the effectiveness of your marketing efforts, identify specific campaigns or messages that are resonating with your brand, and inform areas for improvement in your marketing strategy.

Attitudinal data

Attitudinal data is information about how customers feel about your business and your products or services. This customer data is extremely useful but is more difficult to collect.

Because this type of data comes straight from your customers, it’s usually collected as a survey or review.

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business review example of attitudinal databusiness review example of attitudinal data

Attitudinal data can help you improve your marketing campaigns, your products and services, and your overall business operations.

Behavioral data

Behavioral data is information about how customers engage directly with your products or services. This includes past purchases, appointments scheduled, items added to a cart, and more.

This information can be collected through a variety of sources, such as a lead management platform, a POS system, and more.

cart abandonment email example from behavioral datacart abandonment email example from behavioral data

Behavioral data can impact your nurture campaigns, promotions, and more.

How to collect customer data

There are many different ways to collect customer data without infringing on your customers’ rights or violating their privacy. We’re going to focus on some zero- and first-party customer data collection methods.

Here are some options for collecting customer data.

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1. Build an email list

Building an email list is one of the best ways to collect customer data. You can build an email list in many different ways, including:

  • Having people sign up for your newsletter
  • Adding a contact form to your website
  • Adding a contact form to your landing pages
  • Creating a quiz where customers get their results in exchange for an email address
  • And a few other options we’ll talk about shortly

example of opt in to build email listexample of opt in to build email list

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Building an email list will help you collect basic and engagement data and set the stage to help you collect additional data through some of our other ideas.

🛠️ Get the tools and tips you need to build the perfect landing page in our free guide >> How to Make Great Landing Pages (with Crazy-High Conversion)

2. Send a survey

One of the best ways to learn more about your customers and prospects is to ask them! You can do this through surveys, which can be sent via email, added as a link on your website, or included as a link on your invoicing or receipts.

example of survey to collect customer dataexample of survey to collect customer data

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The questions in your survey will depend on the type of customer data you’re hoping to collect.

For example, if you want to collect basic data, your survey will likely read more like a lead collection form that includes spaces for your customer’s name, phone, number address, and occupation.

If you want to collect the ever-elusive attitudinal data, your survey will focus more on how customers perceive your business, your products, and your services.

You can also survey your customers to find out information that may influence behavioral data, such as what social media sites they’re active on, where they’ve seen your business online, and what types of content they’re interested in seeing from your business.

3. Run a contest

Whether you’re looking to build your email list or see a change in engagement data, running a contest is a great customer data collection method.

In exchange for the valuable information you’re collecting from your customers, you’ll want to make sure the prize is compelling and that you promote your contest on the channels your customers are most likely to engage—probably social media, through email, and on your website.

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example of customer giveaway contest on goodreadsexample of customer giveaway contest on goodreads

4. Use a lead management system

One of the best ways to collect customer data and learn more about your customers is by using a lead management system. A lead management system tracks where your leads are coming from, how they’ve engaged with your business online, and their behavior with your products or services.

A lead management system that uses a single lead inbox can also aggregate your customer data and help you identify interesting trends that can impact your overall marketing strategy and how you spend your budget.

example of automated lead management systemexample of automated lead management system

This data customer collection method can also help you learn more about your specific customers’ journey—including how many touchpoints it takes a lead to convert or what marketing channels convert at the highest rate.

5. Offer a free downloadable resource

Another great way to build your email list and collect customer data is to provide a free downloadable resource that relates to your business.

While this is a popular tactic in the B2B world, it can also work really well for B2C businesses. For example, a cleaning business can provide a downloadable spring cleaning checklist or a dentist can provide a downloadable guide on the foods to avoid for healthy teeth.

The goal is to make your resource compelling enough for a prospect or customer to provide their information in exchange for what you’re offering.

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example of downloadable resource with email opt inexample of downloadable resource with email opt in

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By offering multiple downloadable resources, you can also collect customer data about the topics that drive the most downloads and tailor your content creation or campaigns to those topics or messages.

How to use customer data for marketing

We’ve touched a little on how the types of customer data can impact your marketing, but let’s dive a little deeper now that you have some ideas on how to collect it.

Identify the right marketing channels

When you understand more about your customers, including their demographic information and where they spend time online, you can choose the right marketing channels that will make the biggest impact on your business.

For example, if you know that most of your customers are Gen Zers, then you can assume that TikTok, Snapchat, and Instagram will be big drivers for your business.

chart that shows social media usage for gen z on tiktok, instagram, and snapchatchart that shows social media usage for gen z on tiktok, instagram, and snapchat

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Or, if through a survey, you find that most of your current customers found your business on Google, then you might consider focusing more of your marketing efforts on search ads and SEO so you can capture more customers there.

Through collecting customer data, you may also identify some new channels that you hadn’t considered—which can help you test new strategies and make your marketing even more effective.

Refine marketing messages

When you understand how your customers engage with your business, what drives them to make a purchase with you, and their top pain points, you can better refine your marketing messages. This helps you personalize your marketing strategy to your most likely customers, which can drive better results.

For example, after sending a survey to your plumbing customers, you may have found that most of them value your quick response time to emergency jobs. You can then use this information in your ad copy, on your website, and in your social media posts to influence potential new customers to give you a call or think of you when they have an emergency.

plumbing ad copy using customer data plumbing ad copy using customer data

Optimize campaigns

Better understanding your target market through customer data is extremely helpful for optimizing your campaigns and overall marketing strategy.

And even the most basic data about your customers can help. For example, location data makes up the foundation of many paid advertising campaigns, so by understanding that most of your customers are in a specific suburb, you can optimize your ad targeting to reach them.

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You can also optimize your ad copy using feedback from your refined marketing messages and identify specific searches that drove customers to your website or to click on your ad.

🎯 Need targeting help? Get the guide >> 10 Facebook Ad Targeting Strategies That Work In a Privacy-First World

Personalize your marketing

Personalization is no longer a “nice to have” when it comes to effective marketing. It’s a necessity. And you can’t personalize your marketing without access to customer data.

Customer data can help you segment your audiences, which leads to better-targeted ad campaigns or email marketing messages.

For example, within your lead management system, you could tag customers who previously purchased your teeth whitening package and then send them emails about teeth whitening specials or content on how to keep your teeth clean, since this is likely a topic they’re interested in. These targeted messages can help customers feel like they’re getting a personalized experience and lead them to take action.

example of personalized marketing email from madewellexample of personalized marketing email from madewell

Customer data can also help influence the type of content you create, which helps create a more personalized experience for your customers. This content can be distributed across social media, your website, your newsletter, and more, which leads to more engagement on your marketing channels.

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Influence nurture sequences

When you collect customer data that helps you understand your buyer’s journey, you can create nurture sequences meant to increase conversions.

Email nurturing is when you send a series of emails meant to drive prospects through the sales funnel until they convert into a customer.

By collecting customer data about how your customers engage with your business throughout the funnel, you can optimize your nurture sequences to identify the right path for segments of potential customers.

example of lead nurturing sequences in localiq dashboardexample of lead nurturing sequences in localiq dashboard

For example, say you’re an SAT prep center. You might find that an email with tips for helping your child study for the SATs followed by an email from a parent and student testimonial who received stellar scores after preparing with your SAT prep center drove a high volume of calls or classes scheduled. That would then be a compelling nurture sequence to continue testing for better results.

Tips for ethical customer data collection and storage

We can’t end this post without touching on some important tips for collecting and storing customer data.

  • Include unsubscribe buttons: Every email you send to your email list should include an unsubscribe button so people can opt out at any time.
  • Create a privacy policy—and publish it on your website: A privacy policy that outlines how you collect, use, and store customer data is essential. Make sure to publish it on your website and include it any time customers are providing their data or opting into your email list.
  • Protect customer data: Any business that collects customer data is at risk for a security breach. Take extra steps to protect your customers and their data.
  • Be transparent: Communicate with your customers or prospects if a breach happens, if you update your privacy policy, or if there’s any threat to their data.
  • Try a double opt-in: A double opt-in is becoming more standard as it ensures customers know what information they’re providing to businesses. It can also lead to a more engaged email list!

example of double opt-in email from olivia palermoexample of double opt-in email from olivia palermo

Example of a double opt-in email.

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Collect and use customer data the right way

Collecting and using customer data can be tricky—if you don’t do it right. By using these zero- and first-party collection methods, you can get access to valuable customer data without infringing on your customers’ rights or making customers feel uncomfortable.

As second- and third-party data collection become murkier, these methods will help you find customer data and use it right.

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4 New Google Ads Performance Max Updates: What You Need to Know

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4 New Google Ads Performance Max Updates: What You Need to Know

Ever since the launch of Performance Max (also sometimes called PMax) campaigns in 2021, Google has continuously doubled and tripled down on the new campaign type. Originally, most tools were focused on making it easy to “upgrade” your existing campaigns to PMax, whether it be Shopping, Dynamic Search Ads, or Display.

In recent months, there have continued to be countless updates to the Performance Max campaign ecosystem, but in my mind, they almost exclusively focus on two main areas: creative assets and targeting controls. In this post, I want to walk you through a few of the updates (although certainly not an exhaustive list) that have come out recently and what these trends mean overall for your Performance Max campaigns.

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Updates to Performance Max creative assets

We all know our creatives are the first impression (sometimes literally) our brands can have on our customers. With Performance Max campaigns running across all Google-owned properties, there’s a very wide range of possibilities of what your ads could look like depending on what you provide. It’s becoming more clear that Google is not going to settle for subpar creatives. Here are a couple of updates (announced in the same post) they’ve rolled out recently that lean into this idea.

🚨 Get an instant read on your Google Ads Performance Max campaigns with our free Google Ads Grader!

1. Ad strength now impacted by creative count and diversity

From the beginning with Performance Max ads, you were able to provide multiple different images, videos, and other text assets to support your creatives. The performance you saw would rely a good amount on how good those assets were.

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performance max updates - announcement around creative screenshot

But in early 2024, as you can see above, Google announced that now the number and diversity of those assets will have an impact on your ad strength. While I don’t believe you should use ad strength as a KPI for your company, you need to pay attention to it since these are the factors Google now finds important.

performance max updates - ginny marvin google ads laison tweet screenshotperformance max updates - ginny marvin google ads laison tweet screenshot

It’s also incredibly important for me to note that this does not impact the competitiveness of your Performance Max Asset Groups. The goal of these changes is to improve the diagnostics tool view for Google and help you optimize your ads. Ginny Marvin, Google Ads Liaison, clarified by saying that the components of ad strength had not changed and that low ad strength could be a reason why you’re not getting impressions but won’t prevent you from entering the auction.

If you’re up against another advertiser in the auction though (if I’m understanding correctly), all other things being equal, they may win that auction over you if they have a better ad strength with better diversity of their creatives than you do. So if you were relying on a barebones creative strategy up until now, it might be in your best interest to invest more in that space now and start to stand out from the competition and get your ad strength up.

If you’re interested in knowing all the asset formats you can use for Performance Max campaigns, here’s the best resource from Google I’ve found that outlines what you can use for your assets and the specs surrounding each.

2. New asset creation options are coming to help

Google’s not leaving anyone out of this update. It’s well known that creatives are one of the biggest hurdles for many brands, so with the announcement around ad strength, they also announced a few new updates that are here (or will be coming) to Performance Max asset creation. These tools will help with better text and image assets so you don’t have to rely on your creative teams as much as before.

performance max updates - google gemini logo screenshotperformance max updates - google gemini logo screenshot

First, there’s Gemini, Google’s largest and most capable AI model to support text generation for long headlines and sitelinks.

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google ads performance max updates - imagen 2 ai creative screenshotgoogle ads performance max updates - imagen 2 ai creative screenshot

Second, Imagen 2, Google’s most advanced text-to-image technology will be used to help advertisers create lifestyle imagery using just a few simple prompts.

Both of these tools will make it incredibly easy for advertisers to extend the number of assets used in Performance Max without needing to ping a designer. Plus, the tools will still provide the ability to review all assets before they’re turned live to ensure brand safety and suitability.

Lastly, Google’s making it easier to incorporate outside sources into the creative asset mix. They’re growing their partnership with Canva with an integration app that will allow you to publish assets from Canva directly to your Performance Max assets. Additionally, they plan to roll out a preview option for anyone on your team, regardless of Google account status, so they can review creatives and collaborate.

All of these updates together make it very clear that Google’s is prioritizing the user experience and they want to make sure all advertisers have their best creative foot forward.

💡 For more ideas to improve your Google Ads strategy, check out our free guide on hacking Google Ads!

Performance Max targeting updates

When Performance Max campaigns were originally rolled out, all targeting was built in. Google Ads Performance Max targeting was basically a black box. We knew the ads would run on all Google-owned properties, but any further insight than that was pretty much non-existent, let alone any options to control what those targets would be. But in recent months, Google has softened that stance and is now providing more insights and controls on where your ads show. Not all of these updates are from the most recent announcements, but they’re all important for advertisers to know about so you can get the best performance from your PMax campaigns.

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3. Brand exclusion lists

A huge problem with the Search component of Performance Max campaigns is that it would regularly spend a large portion of its budget on brand terms. This could cause problems in a couple of ways: stealing traffic from existing branded campaigns or bidding on brand terms for companies who didn’t want to bid on those terms.

google ads performance max campaigns - brand list screenshotgoogle ads performance max campaigns - brand list screenshot

With the rollout of brand exclusion lists, advertisers can effectively stop that Brand bidding and return to non-brand prospecting through PMAX. They’re extremely easy to set up at the account level and can be customized to include sub-brands too.

4. Ability to exclude sites from Performance Max (now including search partners!)

In addition to brand keywords, Google made it possible to exclude display placements from Performance Max campaigns if you leverage account-level placement exclusion lists. This was an amazing update that made it much easier to control the performance of Performance Max campaigns.

google ads performance updates - report editor screenshotgoogle ads performance updates - report editor screenshot

If you weren’t sure which placements you should add, Google created a report where you can see the impression counts for your campaigns on each individual site. It’s not perfect since we don’t see actual conversions, but it did provide some transparency.

google ads performance max placement - update announcement screenshotgoogle ads performance max placement - update announcement screenshot

In March of 2024, things just got even better. In this help article showing how to create those placement reports, Google said it will now include search partner sites alongside the display placements for Performance Max.

Additionally, when you add a search partner site as an exclusion at the account level, it will now apply to ALL campaigns in your account, Performance Max and Search campaigns alike.

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At the same time, Google has removed the ability to opt out of the Search Partner Network altogether for Performance Max campaigns, a change originally meant to be temporary and address the backlash they got from an Adalytics report saying the content wasn’t suitable.

What these Google Ads Performance Max updates mean for advertisers

Despite many updates over the last three years, it’s clear to me that Google’s current focus is on transparency & control of placements and the creative assets used for Performance Max. Whether you’re just getting started and want to start with some Performance Max best practices or if you’ve been running PMAX for a while and you’re trying to stay in the know, it’s important for you to pay attention to these two trends in PMAX and make sure you’re adjusting your campaigns as needed. For more insight into how to, well, maximize your Performance Max campaign performance, see how our solutions can help!

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