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PPC In 2020: 2 Experts Weigh In On Future Trends [Video]



Within our daily work lives at Hanapin, we have so many interesting PPC discussions across desk pods, at lunch, or through video chats. To be a fly on the wall for those conversations would be an informative experience! We want to bring some of those fascinating conversations to PPC Hero for our readers.

In this video, Hanapin’s Dani Gonzales and John Williams discuss the future of PPC and what’s on their wishlists for 2020.



Today we’re going to chat about the future of PPC. I’m joined by my coworker John Williams and before we fully dive in here we’ll go ahead and introduce ourselves.

I am a senior account manager here at Hanapin and I focus a lot on led gen campaigns particularly in B2B verticals, and I’m excited to share some fun stuff today.


I’m John. I’ve been around for about 10 years in the digital industry and with Hanapin since July, which was a dream for me. I love everything whether it’s tag management, analytics, or paid search.


You’ve been in the industry over 10 years, over that time what trends have surprised you the most in PPC?


You can probably talk about the difference between using a PC or a Mac now and looking at an ad or you can talk about Google my business listings, or the 3-pack. There’s a lot that you can talk about, but for me, the absolute biggest has probably been attribution. We’ve always talked about it, but we didn’t really know what it was. Is it linear, is it time decay? Is a customer at the top of the funnel, are they at the bottom of the funnel? I think all of that’s out the door. I think we have to start looking at it a different way and I think a lot of the products that we’re using today are saying, look customers are over here on the left, and then on the top, and then they’re down here at the bottom. I think that’s the biggest for me is that the biggest change has been the progression of attribution and the technology behind it.


I have to agree a little bit on the technology side.

So I’ve been in the industry less time than you just over three and a half years now and I think the thing that continually surprises me is that more and more we have access to so much data; audience data, demographic data, tons of micro bits of data, but we still struggle to report accurately across all the different data points we have from merging our client CRM data with what we’re seeing in the platform’s themselves. So I think that’s the one thing that I’m continually flummoxed by is how is it possible that we don’t have a really great source of truth for all of this information. Of course, I’m aware of the myriad of ad reporting software that’s available, but at the same time, it’s still something that I think is really surprising to me.

When you look ahead to 2020, is there anything that particularly excites you in the world of PPC? Any particular trends, features, consumer information – anything that you’re excited about?


Yes, and no. I’m not really excited about all of the changes that are coming here to the US that means that as advertisers were going to start to see a lot of lot more propaganda on LinkedIn and Twitter about how something should be implemented or these leads aren’t really valid or are you doing this? So that doesn’t excite me.

What does excite me is that we’re learning how to be smarter advertisers. Meaning we’re asking better questions about our data from a strategy perspective. Everybody’s got an answer, everybody’s right. But you can’t always be right and I think we’re now starting to realize that as marketers, not just digital advertisers, that we need an objective that should be followed up with a strategy that helps us with the tactic.

Google’s walking along with us and so is Microsoft and our other partners that we have; they’re saying, stop doing all of the tactics in the day-to-day and start focusing on the things that actually matter. So that’s what excites me about going into 2020, I think we’ll see a lot more of that.


My excitement goes along a similar trendline in terms of the automation features that we have available across managing all of our platforms. We can really hone in on the creative piece and focus on strategy and focus on the things that I think are really going to matter in 2020. Moving beyond, as all of these platforms get a lot more automated and we’re kind of letting go of the reins, there’s a couple of key pieces that we’re going to have to maintain really tight control of, and for me that’s creative and landing pages.

That’s going to be the place as advertisers we’re really going to be able to make a mark for our clients or if you’re doing your own digital advertising make a mark for yourself. I think really focusing on the creative components and the landing page experience is going to be a huge bit of what is going to make advertisers successful in 2020.


Do you want to learn markup in HTML?


No, I don’t know who wants to learn that but again, if it’s going to be a key component of helping our clients be more successful or at least being able to venture into the world of CRO and really get some solid multivariate testing on what’s going to work on landing pages for those individual clients. I don’t think we have to necessarily learn that ourselves as long as we have developers in our corner working on that and providing really strong testing results.

Again, I think the landing page experience is going to be a huge part of 2020 and we’ve seen that of course throughout the last few years with mobile AMP pages and all kinds of different landing page experiences. I think CRO is going to play a much larger role or we’re going to have to give it more credit than we may historically have.

If you could get Google and/or Facebook to make one huge update in 2020, what would it be? 


The biggest thing would probably be in Google. I love scripts, I want to learn JavaScript and python, I want to spend all my time doing that, but Google already has rules. So Google if you’re listening, you have rules. They function every 24 hours, can you just adjust it so that we can implement that every 12 hours? I would take that, but I would love to see the biggest change being rules changed to hourly so that we can start to work on things that matter for our clients and stop worrying about if we’re going to go over by 10% or worrying about coming up with a script that we need to calculate at 30% over or 30% under. Can we just get over that and utilize your tool and what you built it for?


My number one wish list item, this comes up a lot especially again kind of coming back to the theme of automation and the more we implement automated pieces, we need data to make that possible. So we’re looking at the future of conversions. What does that look like? Do we start implementing micro-conversions so that we can get more data so those algorithms can be more powerful and we can use more of that machine learning? But within doing that, how we’re kind of rethinking what a conversion is and how we calculate this measure of success, I would really love if Google would just show me the corresponding data metrics with my conversion actions. Currently, if you have multiple conversion actions live in an account you can’t see the corresponding impressions, clicks, spend that was associated with those conversion actions. You can see the total and that’s it. So Google people if you are listening, please let me see key metrics alongside my conversion actions. It’s so little and I know you know it, and I know you have this information.


You have to, you’re showing it in Google Analytics, so come on, give it to us. Just put it in one place. Why do we have to go to three places to look for things? One place, yes please.


Anything else on your PPC wish list?


It’d be great if we just had one tool. We have to go to too many places for reporting, for measurements, and then to take action. And we can’t afford it. Not everybody can afford an Adobe stack or Google marketing platforms. We can’t afford that and we shouldn’t have to use a third-party tool that interjects into our account to provide us with suggestions. It would be great if we had one tool that you can go in and see everything and do everything.


To recap we want fewer tools overall, better tracking, and what was yours? More data analytics?


The tracking, the measurements, and the tactic.


And merging all of that into a cohesive story for your client is also pretty hard when you have to implement all of the different data points from all of the different platforms, which may or may not have similar attribution. You’re kind of running in a circle trying to present a really strong story that backs up your data, but then it’s really hard to plug it all in, get it centralized, and have it make sense in a way that’s really palatable.


If it was your last ornament, what would that be? What would that last little thing that you wanted to like cap off your tree with for the holidays?


I guess less from a platform perspective, but I want more of my clients doing video, higher quality video and focusing more on that. We’ve seen for some of my clients some really impressive brand lifts as a result. I think the better quality targeting that we’ve had in YouTube over the past year and some of the new capabilities like custom intent are really cool. I think that’s where I’d like to see that little ornament. A little shiny cherry on top would be just more video coming down from for my clients in particular.


I like it. It takes a lot of work, but it is the brand appeal and how we’re moving away from TV and how we’re looking at the social components of things – it is 3 to 6-second bursts.


I’m always troubled by clients being wary of YouTube or not wanting to run YouTube ads. For decades you were okay running TV ads when you have no idea who you’re targeting per se. We have so much more data we can get a lot more localized we can get a lot more segmented and that scares clients. I think it’s kind of funny reverse logic there. But I’m a big fan of YouTube, a big fan of running ads in that platform, especially given a lot of its more recent improvements.

Thanks again for listening everyone and we hope you join us again.


Drive Conversions and Generate Engagement With Instacart Promotions



Drive Conversions and Generate Engagement With Instacart Promotions

Through deals and coupons, Instacart has saved consumers more than $700 million in 2022. As we dive into 2023, the leading grocery technology company in North America has big plans to help consumers save even more while also helping CPGs generate sales. Instacart recently announced an advertising solution that helps both sellers and consumers called Instacart Promotions. This exciting feature is designed to help drive conversions, boost sales, and generate overall engagement on the app.

Interested in this feature and how it can help your business on Instacart? Read on as we dive into everything you need to know about this ad solution including benefits, how to get started, and more.


What are Instacart Promotions?


Instacart Promotions is an advertising feature that’s now available to all brand partners, including emerging brands, within their open beta program. Promotions give CPGs the opportunity to offer new deal structures, promotions, and incentives with Instacart Ad campaigns. With this feature in place, consumers will have access to more promotions, coupons, and deals that are tailored to them within the Instacart Marketplace.

“With the launch of our new Instacart Promotions, all of our brand partners now have the ability to set up coupons and promotions that can drive meaningful business results while also passing on more savings opportunities to consumers. We’re proud to continue expanding our portfolio with additional self-service capabilities, ad formats that drive results, and measurement that brands need to understand the true impact of their campaigns on Instacart.”


– Ali Miller, VP of Ads Product at Instacart


Source: Instacart


How Do Instacart Promotions Work?


Promotions, now available in Ads Manager, gives consumers the ability to discover more promotions and savings opportunities within the Instacart app. These promotions now show up directly on product item cards before checkout for easy accessibility. Promotions allow advertisers to customize their campaigns to sync with their goals and objectives whether that be driving sales, building baskets, or boosting trials.

Instacart shared a recent example of a brand successfully utilizing Promotions… 

Athletic Brewing, General Mills, Sola Company, and Wells Enterprises (maker of Halo Top) are strengthening campaign performance by pairing Instacart Promotions with ad formats such as Sponsored Product and Display. Instacart Promotions include two new flexible and customizable structures: Coupons (“buy X units, save $Y”) and Stock Up & Save (“Spend $X, Save $Y”). 

According to Instacart, in the coming months, the company “will work to further enhance the new offering with new deal structures such as Free Gifts and Buy One, Get One (“BOGO”). The new deal structures will help brand partners run “Free Sample” programs that can win new customers and serve personalized discounts for different customer segments, such as “new to brand” and “new to category.”  


Example of Instacart Promotions

Source: Instacart


Instacart Promotions Benefits


Deliver Value and Savings to Consumers


With Instacart Promotions, you have the opportunity to deliver value and savings that will have consumers coming back for more. With this savings feature, your brand can stand out among the competition and offer a variety of deals to shoppers ie: “Buy X units, Save $Y”.


Hot tip: Ensure you are selecting products for your promotion that are well-stocked and widely available.  


Tailor Your Campaigns to Specific Objectives


With a variety of savings options available, your brand can structure deals to fit specific business goals and objectives. 


Hot tip: If you’re looking to drive visibility and awareness, try pairing promotions with Sponsored Product campaigns. 


Access Real-Time Performance Insights 


The Promotions beta program is live and can be accessed within Instacart Ads Manager. Within Ads Manager, advertisers can access real-time insights to maximize performance and adjust campaigns as needed.


Hot tip: Make sure your budget matches your discount and objectives.


“As an advertiser, Instacart’s unique offering to self-manage promotions is so exciting! Historically, making adjustments to offer values and other promotion parameters was a more manual process, but now we’ll be able to easily make optimizations in real-time based on redemption performance.”

Emily Choate

Emily Choate, Senior Specialist, Marketplace Search at Tinuiti


Interested in Instacart Promotions?


With Instacart Promotions, you have the opportunity to reach new customers, build bigger baskets, and drive sales. Interested in testing out the beta program or looking to get started with advertising on the app? Drop us a line – we’d love to help elevate your CPG brand on Instacart.


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(Re)Introducing your favorite Optimizely products!



(Re)Introducing your favorite Optimizely products!

It’s important to us that you, our valued customers and partners, can identify with the tools you use daily.  

In that pursuit, Optimizely set out to simplify the way we talk about our product suite. That starts, first and foremost, with the words we use to refer to the technology.  

So, we’ve taken a hard look at everything in our portfolio, and are thrilled to introduce new names we believe are more practical, more consistent, and better representative of the technology we all know and love.  

You may have seen some of these names initially at Opticon 2022 as well as on our website. In the spirit of transparency, the team here at Optimizely wanted to make sure you had full visibility into the complete list of new names, as well as understand the context (and rationale) behind the changes. 

So, without further ado… 

Which names changed?  

Some, but not all. For your ongoing reference, below is a complete list of Optimizely products, with previous terminology you may be familiar with in the first column, and (if applicable) the new name in the second column.  

Used to be… 

Is now (or is still)… 



Optimizely Digital Experience Platform 

A fully-composable solution designed to support the orchestration, monetization, and experimentation of any type of digital experience — all from a single, open and extensible platform. 

Content Cloud 

Optimizely Content Management System 

A best-in-class system for building dynamic websites and helping digital teams deliver rich, secure and personalized experiences. 


Optimizely Content Marketing Platform 

An industry-leading and user-friendly platform helping marketing teams plan campaigns, collaborate on tasks, and author content. 


Optimizely Digital Asset Management 

A modern storage tool helping teams of any size manage, track, and repurpose marketing and brand assets (with support for all file types). 

Content Recs 

Optimizely Content Recommendations 

AI-powered and real-time recommendations to serve the unique interests of each visitor and personalize every experience. 

B2B Commerce 

Optimizely Configured Commerce 

A templatized and easy-to-deploy platform designed to help manufacturers and distributors drive efficiency, increase revenue and create easy buying experiences that retain customers. 

Commerce Cloud 

Optimizely Customized Commerce 

A complete platform for digital commerce and content management to build dynamic experiences that accelerate revenue and keep customers coming back for more. 


Optimizely Product Information Management 

A dedicated tool to help you set up your product inventory and manage catalogs of any size or scale. 

Product Recs 

Optimizely Product Recommendations 

Machine-learning algorithms optimized for commerce to deliver personalized product recommendations in real-time. 


Optimizely Web Experimentation 

An industry-leading experimentation tool allowing you to run A/B and multi-variant tests on any channel or device with an internet connection. 

Full Stack 

Optimizely Feature Experimentation 

A comprehensive experimentation platform allowing you to manage features, deploy safer tests, and roll out new releases – all in one place. 


Optimizely Personalization 

An add-on to core experimentation products, allowing teams to create/segment audiences based on past behavior and deliver more relevant experiences. 

Program Management 

Optimizely Program Management 

An add-on to core experimentation products, allowing teams to manage the end-to-end lifecycle of an experiment. 


Optimizely Data Platform 

A centralized hub to harmonize data across your digital experience tools, providing one-click integrations, AI-assisted guidance for campaigns, and unified customer profiles. 


So, why the change?  

 It boils down to three guiding principles:  

  1. Uniformity: Create a naming convention that can be applied across the board, for all products, to drive consistency 
  2. Simplicity: Use terms that are both practical and concise, ensuring the names are something that everyone can understand and identify with  
  3. Completeness: Develop a framework that showcases the full and complimentary nature of all the products and solutions within the Optimizely suite 

 As the Optimizely portfolio comes together as a complete, unified platform, it’s important that our names reflect this, as well as support our 3 key solutions (i.e. orchestrate amazing content experiences, monetize every digital experience, and experiment across all touchpoints).  

Other questions? We’ve got you covered. 

Q: Why have you made these product name changes? 

    • We wanted to simplify how we talk about our portfolio. The renaming applies a naming convention that is both practical and concise.  


Q: Do the new product name changes affect the products I own? 

    • No, there is no impact to product functionality or capabilities.  


Q: Do the new product name changes affect who is my Customer Success Manager or Account Manager?  

    • No, there are no changes to your Customer Success Manager or Account Manager. 


Q: Do the new product name changes affect the ownership of the company?  

    • No, ownership of the company has not changed. We have only made changes to the Product Names. 


Q: Have any contact details changed that I need to be aware of?  

    • Only contact details for former Welcome customers has changed. These are the new contact details you should be aware of: Optimizely, Inc.| 119 5th Ave | 7th Floor | New York, NY 10003 USA. Phone: +1 603 594 0249 | 


Q: Where can I send any follow up questions I might have?  

    • If you have any questions about the Product Names, please contact your Customer Success Manager or Account Manager.  

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Email Marketing Trends 2023: Predictions by the Industry Stalwarts



Email Marketing Trends 2023: Predictions by the Industry Stalwarts

Every year, we see new trends entering the world of email marketing.

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