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Smart Shopping for the Holidays – A Test & Learn Approach

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With the December holidays approaching, it’s more important than ever to have confidence in your eCommerce strategies. It is no secret that online shopping is the new normal, and with fewer people traveling for the holidays, some families are putting more under their trees due to travel restrictions. As marketers, it’s no secret that a strong holiday strategy is vital for Q4 success.

Should you test Smart Shopping?

Is Smart Shopping for you? Well, it depends! Smart Shopping has a lot of incredible benefits and chances are your Return on Ad Spend (ROAS) will skyrocket. The higher your ROAS, the better because that depicts you’re spending advertising dollars efficiently.

One of the downsides of Smart Shopping is less control, but by combining Smart Shopping with regular shopping campaigns, you can expand your reach exponentially. Another downside is that because Smart Shopping is automated, it will show ads for top-performing products, putting you at risk for underselling less popular products. This can be bypassed by creating product-specific Smart Shopping campaigns.

So, what is Smart Shopping exactly? According to Google, Smart Shopping campaigns use events such as online purchases, signups, mobile purchases and store visits to automatically maximize conversion value for the daily budget you set. Essentially, Google uses pre-existing data to drive your revenue and maximize conversion value. What’s not to love? If you want to learn more, check out Connor Reagan’s post on running smart shopping campaigns along regular campaigns. 

My team tested smart shopping for a fitness equipment brand. We saw some pretty incredible results. Before I dig deeper, here are some best practices to be aware of before setting Smart Shopping campaigns.

4 Tips for Testing Smart Shopping

  1. Test things slowly – Don’t make any drastic changes close to peak holiday times; While new strategies are exciting, you don’t want to test too much at once.
  2. Push for Incremental Spend – Piggybacking off my previous point, Q4 is the time to push for incremental spend. You can use incremental spend to test Smart Shopping campaigns if you haven’t already and therefore, you won’t have much to lose.
  3. Create a standard Catch-all shopping campaign – Smart Shopping campaigns tend to spend more than regular campaigns. Creating a standard Catch-all shopping campaign to catch the excess once Smart Shopping budgets run out ensures you don’t miss out on anything. Target all products and set a low, manual bid ($0.15-$0.20).
  4. Implement Scripts – Here at Brainlabs, we are data nerds. I highly recommend running scripts to help automate or catch anomalies the human eye might otherwise miss.

Our Shopping Structure Before Smart Shopping

Before digging into the impact Smart Shopping had on our campaigns, let me paint a picture of our account before implementing smart shopping campaigns. When we started working with this brand, campaigns were divided into “All Products” search and shopping campaigns. They were broken down further into three categories – Mobile, Desktop and Tablet. While this proved effective, we wanted to test strategies that stretched efficiency even further.

While “All Products” campaigns (campaigns that catch excess traffic not targeted by more granular campaigns) perform well, the more product specific you can get, the better. Keep in mind you should still have a general catch-all campaign to catch the excess, even once you get Smart Shopping implemented. Getting more product specific allows you to more granularly target audiences, create product-specific ad copy, get more granular with keywords (if applicable) and more.

Before testing Smart Shopping, we also started breaking out top-performing products for both Search and Shopping into their own separate shopping campaigns. Not only did we see an increase in revenue through this change, but we also had more control where we sent users because we had more control over final URLs and budgets.

The Results

It’s no secret that Smart Shopping has been all the rage in the digital world. While we were getting decent results without using Smart Shopping, we couldn’t help but wonder – does this actually work? While we were a little nervous to try something new, we went ahead and launched a Smart Shopping campaign for one of our top-performing products. We implemented a mid- and upper-funnel campaign.

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Overall, we saw a big increase in ROAS due to Smart Shopping campaigns. Some days, we even saw ROAS above 600%. It is recommended to still keep a regular catch-all shopping campaign to ensure no traffic is missed, and if you do test product-specific smart shopping campaigns to diversify your products. Our results were significant enough where I highly recommend any one to try it, however, I don’t recommend making changes hastily before peak times like the holidays.

In short, here are steps we took to implement smart shopping campaigns. These steps will ensure you test things slowly but surely.

  1.  Ensure both Search and Shopping campaigns running – Having both search and shopping campaigns is best practice to cover all your bases and reach the highest amount of users
  2. Create a catch-all campaign in both Search & Shopping  – As stated earlier, catch-all campaigns ensure you catch excess traffic that aren’t caught by product-specific campaigns
  3.  Create product specific campaigns for shopping and search for top performing products – You want to create product specific campaigns for your best sellers and exclude them from the catch all. This helps ensure all your products get shown, not just top performers
  4. Gauge performance – Midway through the process, ask yourself. What worked? What did not work? You might need to pivot your strategy a bit.
  5. Swap Smart Shopping product specific campaigns for currently running Shopping product-specific campaigns – Now, you’re ready to launch Smart Shopping campaigns. Making a gradual shift from regular shopping to Smart Shopping gives you extra cushion
  6. Review your test results – What worked? What didn’t work? Did you see ROAS increase significantly? Be sure to keep track of your data for Smart Shopping versus regular campaigns to note the impact. If ROAS has fluctuated, consider regrouping your campaigns. Be sure to give campaigns 2-4 weeks to run before making significant changes. 

All in all, testing out Smart Shopping will require some trial and error. Does it work best by having a singular catch all? Do you need product specific campaigns? Should you take a multifaceted approach with Smart Shopping, Regular shopping, and Search campaigns? There’s no secret formula, it will all depend on the brand and product. However, taking the above findings into consideration when planning  your eCommerce strategy is sure to bring success!

PPChero.com

NEWS

Google December Product Reviews Update Affects More Than English Language Sites? via @sejournal, @martinibuster

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Google’s Product Reviews update was announced to be rolling out to the English language. No mention was made as to if or when it would roll out to other languages. Mueller answered a question as to whether it is rolling out to other languages.

Google December 2021 Product Reviews Update

On December 1, 2021, Google announced on Twitter that a Product Review update would be rolling out that would focus on English language web pages.

The focus of the update was for improving the quality of reviews shown in Google search, specifically targeting review sites.

A Googler tweeted a description of the kinds of sites that would be targeted for demotion in the search rankings:

“Mainly relevant to sites that post articles reviewing products.

Think of sites like “best TVs under $200″.com.

Goal is to improve the quality and usefulness of reviews we show users.”

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Google also published a blog post with more guidance on the product review update that introduced two new best practices that Google’s algorithm would be looking for.

The first best practice was a requirement of evidence that a product was actually handled and reviewed.

The second best practice was to provide links to more than one place that a user could purchase the product.

The Twitter announcement stated that it was rolling out to English language websites. The blog post did not mention what languages it was rolling out to nor did the blog post specify that the product review update was limited to the English language.

Google’s Mueller Thinking About Product Reviews Update

Screenshot of Google's John Mueller trying to recall if December Product Review Update affects more than the English language

Screenshot of Google's John Mueller trying to recall if December Product Review Update affects more than the English language

Product Review Update Targets More Languages?

The person asking the question was rightly under the impression that the product review update only affected English language search results.

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But he asserted that he was seeing search volatility in the German language that appears to be related to Google’s December 2021 Product Review Update.

This is his question:

“I was seeing some movements in German search as well.

So I was wondering if there could also be an effect on websites in other languages by this product reviews update… because we had lots of movement and volatility in the last weeks.

…My question is, is it possible that the product reviews update affects other sites as well?”

John Mueller answered:

“I don’t know… like other languages?

My assumption was this was global and and across all languages.

But I don’t know what we announced in the blog post specifically.

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But usually we try to push the engineering team to make a decision on that so that we can document it properly in the blog post.

I don’t know if that happened with the product reviews update. I don’t recall the complete blog post.

But it’s… from my point of view it seems like something that we could be doing in multiple languages and wouldn’t be tied to English.

And even if it were English initially, it feels like something that is relevant across the board, and we should try to find ways to roll that out to other languages over time as well.

So I’m not particularly surprised that you see changes in Germany.

But I also don’t know what we actually announced with regards to the locations and languages that are involved.”

Does Product Reviews Update Affect More Languages?

While the tweeted announcement specified that the product reviews update was limited to the English language the official blog post did not mention any such limitations.

Google’s John Mueller offered his opinion that the product reviews update is something that Google could do in multiple languages.

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One must wonder if the tweet was meant to communicate that the update was rolling out first in English and subsequently to other languages.

It’s unclear if the product reviews update was rolled out globally to more languages. Hopefully Google will clarify this soon.

Citations

Google Blog Post About Product Reviews Update

Product reviews update and your site

Google’s New Product Reviews Guidelines

Write high quality product reviews

John Mueller Discusses If Product Reviews Update Is Global

Watch Mueller answer the question at the 14:00 Minute Mark

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Searchenginejournal.com

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