SEO
Building An SEO Business Case Your Boss Can’t Say No To
Scientists may tell you the last dinosaurs died out 65 million years ago, but they haven’t met your boss.
The very definition of old school; she’s the kind of person who only begrudgingly accepted email because she’s still convinced the internet is a fad.
But she’s the decision-maker and the person who controls the purse strings. How do you convince her of the importance of SEO?
How do you build a case for adding it to your marketing plan and allocating the resources to make it successful?
If only there was some sort of handy guide you could refer to… oh wait. We’ve got just the thing.
Why SEO Should Be Part Of Every Marketing Plan
In 2021, American consumers spent $870.78 billion online, or roughly 19% of total purchases. And that’s not even including all the in-person sales that were driven by web research and awareness.
Quite simply, every business needs a website.
And because websites with no visitors are of no use at all, every business needs SEO as part of their marketing plan.
This article will give you a step-by-step process to build a business case to add search engine optimization to yours.
Why You Need A Business Case
A business case is a formal justification for undertaking a project. It evaluates the benefit, cost, and risk of alternative options and provides a rationale for a specific solution.
Too many small businesses, overwhelmed by the enormity of day-to-day operations, completely forgo business cases.
But without one, you’re probably wasting valuable resources on projects with little benefit, losing sight of project goals, and struggling with proper prioritization.
This is something you don’t want to do with SEO, particularly if you’re trying to convince someone else of its importance.
You need a good business plan to make your case, one that describes the following:
- The opportunity.
- The problem in the current system.
- The solution.
This doesn’t have to be overly long; in fact, being concise is often better.
But it does need to clearly describe the vision and goal of your SEO strategy, the data to support your contentions, and the technological tools you’ll need.
You need to include financial projections about cost and return on investment, ideally on a month-by-month basis for the first year, as well as information about when you believe your SEO project will become cash-flow positive.
Building Your SEO Business Case
Below, we’ll work you through the process and help you develop a case your boss will have to sign off on.
Conduct A Website Audit
Like any good plan, your business case should start with research. And this means a comprehensive website audit, which will provide your team with a performance baseline.
Begin by evaluating your current SEO status and strategy, if you have one.
Determine what’s working at bringing in traffic to your website.
Do you have common keywords that are leading to your site? What pages are visitors landing on most?
Identify the opportunities that your strongest pieces of content provide.
Look at both on-page factors like keyword density, optimized images, headers, and URL names, and off-page factors like backlink quality, site structure, internal linking, and 404 errors.
Knowing where you’re starting from will help you accurately forecast the results your SEO campaigns will generate.
Intimidated by this process? Don’t be. There are numerous free tools you can use for site audits that will give you the information you need.
Do A Competitive Analysis
SEO is a zero-sum game. The traffic you’re landing is the traffic your competitors aren’t. And vice-versa.
With this in mind, it’s absolutely crucial that you know exactly what they’re up to, so you can find why they’re outranking you and discover opportunities to swipe visitor clicks from them.
But beware – your biggest SEO rivals may not be your biggest industry competitors; they may be only tangentially related companies that use similar keywords.
Figure out who you’re up against with an SEO competitive analysis. You’ll want to ask (and answer) questions like:
- What keywords do competitors rank for?
- Which keywords are they not utilizing effectively?
- How are they promoting their content?
- What is their SEO strategy?
- How is their on-page content optimized?
- What is the quality of their backlinks?
- Are they using paid ads? To what effect?
Not sure how to find all this information?
Aside from the always helpful articles you’ll find on this website, there are also a number of essential tools you can use to figure out just what the competition is up to.
Speak To Your Target Audience Based On Intent
In a digital world, it can be easy to forget that there are actual people on the other side of your campaigns and that you’re not just creating content for search engines.
Take some time to identify your target audience persona and research why this hypothetical person is visiting your website. You should identify:
- Who is a typical target?
- What do they want?
- What keywords or phrases are they searching for?
Some people find it helpful to create a character or characters to whom they can then speak directly to with content.
For example, an online hardware store may have a persona called Jim, based on an imagined customer:
Jim is a middle-aged man from the Midwest. He has a good job, but not enough disposable income to hire a professional for home repairs, so he does things himself. He knows his way around tools. He is a family man who enjoys sports, barbecue, and watching television.
By envisioning Jim as a real person, some writers find it easier to speak directly to him, using language he would feel comfortable with, which in turn leads to better results.
You don’t have to go this far, though the more you understand who you’re targeting, the better your SEO campaigns will perform.
Create A Monthly Content Plan
Now that you know who you’re targeting, it’s time to start planning to reach these people.
Create a month-by-month plan outlining your content.
Determine what you will focus on. This could be a theme like the holiday season or a product you want to push. Not everything needs to stay on theme, but it’s generally easier to plan a month’s worth of content when it’s all related.
Next, review your calendar to identify key dates like events, product launches, and affiliate promotions.
Armed with this information, it’s time to create a high-level content plan that presents the big picture of what you’ll be doing for the month.
Map out promotions and core content like blog posts.
Not sure what your priorities should be? We can help with that.
Want to go even further in-depth and develop an SEO strategy for the entire year? We have a free ebook that’s just what you need.
List Your Keywords
Of all the parts of SEO, perhaps the most important is keywords.
The foundation of an overall SEO strategy: it tell search engines what your content is all about and why it’s the perfect solution for their needs.
So, how do you find the keywords that are most useful for your goals? By this point in building your SEO business case, you should be well prepared to identify them.
There are a number of tools and techniques you should use, beginning with brainstorming a list of topics relevant to your content.
Come up with a list of seed keywords and then use a good keyword research tool to identify others.
Because you have already identified user intent, this will be helpful in finding long-tail keywords.
Likewise, your previous work investigating the competition will come in handy here by helping you figure out what keywords are working for them, so you can use them yourself.
Build The Workplace Relationships You Need
Now that you’re armed with the plan for a winning SEO strategy, it’s time to start assembling the resources to put it into action.
You don’t have to hire an SEO specialist or hire an outside firm to get started (though that can be a very good idea), because you likely have many of the pieces you need already in your organization.
Marketing, IT, and sales should all be brought into the fold.
While some people may be less than thrilled by what they’ll perceive as more work for them, explain they you’re all on the same team and working toward the same goal.
Build rapport with them by showing them how their individual contributions will make your SEO undertaking more successful.
Spend some time educating them on the process and be sure to highlight the importance of each of their roles.
Strengthen Your Case With Facts And Data
At the end of the day, most executives only care about one thing: Does it provide a return on investment?
That’s what’s great about SEO – it provides a wealth of data points you can use to show not only that what you’re doing is worthwhile, but that it’s paying off too.
And there is ample evidence to show why you need an SEO plan.
For example, you’ll surely want to mention that Google is responsible for 92% of web searches, with more than 267 million unique visitors in the U.S. alone. Or that 56% of web traffic comes from mobile devices.
If you’re promoting a paid component to your overall SEO plan, be sure to highlight that for every $1 a business spent on Google ads, they made an average of $2 in revenue.
Using this data, you can tell a compelling story that covers more than the black and red of a balance sheet and encourages buy-in.
Measure And Track Your Success
SEO is a long game and not one that will reap immediate rewards. You need to make this clear to stakeholders right from the start.
But with a solid strategy and a little old-fashioned elbow grease, you’ll soon start seeing measurable results.
Google is great at providing you with factual support using key metrics like:
- Organic traffic.
- Keyword ranking.
- Click-through rate.
- Bounce rate.
- Conversion rate.
- Time spent on page.
By carefully tracking your performance, you’ll get a better understanding of where and how you’re succeeding, as well as identify areas for improvement.
Conclusion
SEO is a good investment for any organization, but it requires an investment upfront in both time, budget, and resources.
While results are not always predictable, SEO is one of those fields where you get out what you put in.
If you throw together a slap-dash plan without much thought, you’re not going to get the quality results you would get from a more methodical approach.
But by developing a carefully thought out business case for SEO and highlighting its potential, it’s very difficult for even the most curmudgeonly boss to deny its value.
From increasing your customer base to driving new sales, there is no question a quality strategy will help achieve company-wide goals.
Now get to work – you have an SEO business case to build.
More Resources:
Featured Image: Indypendenz/Shutterstock
SEO
Stop Overcomplicating Things. Entity SEO is Just SEO
“Entity SEO”.
Sounds scary, doesn’t it? Not only does the word “entity” sound foreign, it feels like yet another thing to add to your never-ending SEO to-do list. You’re barely afloat when it comes to SEO, but ohgawd here comes one more new thing to dedicate your scarce resources.
I have good news for you though: You don’t have to do entity SEO.
Why? Because you’re probably already doing it.
Let’s start from the beginning.
In 2012, Google announced the Knowledge Graph. The Knowledge Graph is a knowledge base of entities and the relationships between them.
An entity is any object or concept that can be distinctly identified. This includes tangibles like people, places, and organizations, and intangibles like colors, concepts, and feelings.
For example, the footballer Federico Chiesa is an entity:
So is the famous British-Indian restaurant Dishoom:
Entities are connected by edges, which describe the relationships between them.
Introducing the Knowledge Graph helped improve Google’s search results because:
- Google could better understand search intent — People search for the same thing but describe it in different ways. Google can now understand this and serve the same results.
- It reduced reliance on keyword matching — Matching the number of keywords on a page doesn’t guarantee relevance; also it prevents crafty SEOs from keyword stuffing.
- It reduced Google’s computational load — The Internet is virtually infinite and Google simply cannot understand the meaning of every word, paragraph, webpage, and website. Entities provide a structure where Google can improve understanding while minimizing load.
For example, even though we didn’t mention the actor’s name, Google can understand we’re looking for Harrison Ford and therefore shows his filmography:
That’s because Hans Solo and Harrison Ford are closely connected entities in the Knowledge Graph. Google shows Knowledge Graph data in SERP features like Knowledge Panels and Knowledge Cards.
With this knowledge, we can then define entity SEO as optimizing your website or webpages for such entities.
If Google has moved to entity-oriented search, then entity SEO is just SEO. As my colleague Patrick Stox says, “The entity identification part is more on Google’s end than on our end.”
I mean, if you look at the ‘entity SEO’ tactics you find in blog posts, you’ll discover that they’re mostly just SEO tactics:
- Earn a Wikipedia page
- Create a Google Business Profile
- Add internal links
- Create all digital assets Google is representing on the page (e.g., videos, images, Twitter)
- Develop topical authority
- Include semantically related words on a page
- Add schema markup
Let’s be honest. If you’re serious about SEO and are investing in it, then it’s likely you’re already doing most of the above.
Regardless of entities, wouldn’t you want a Wikipedia page? After all, it confers benefits beyond “entity SEO”. Brand recognition, backlinks from one of the world’s most authoritative sites (albeit nofollow)—any company would want that.
If you’re a local business, you’ve probably created a Google Business Profile. Adding internal links is just SEO 101.
And billions of blistering barnacles, creating all digital assets Google wants to see, like images and videos, is practically marketing 101. If you’re a Korean recipe site and want to be associated with the kimchi jjigae entity, wouldn’t you already know you need to make a video and have photos of the cooking process?
When I started my breakdance site years ago, I knew nothing about SEO and content marketing but I still knew I needed to make YouTube videos. Because guess what? It’s hard to learn breakdancing from words. I don’t think I needed an entity SEO to tell me that.
Topical authority is an SEO concept where a website aims to become the go-to authority on one or more topics. Call me crazy, but it feels like blogging 101. Read most guides on how to start a blog and I’m sure you’ll find a subheading called “niche down”. And once you niche down, it’s inevitable you’ll create content surrounding that one topic.
If I start a breakdance site, what are the chances I’ll write about contemporary dance or pop art? Pretty low.
In fact, topical authority is similar to the Wiki Strategy, which Nat Eliason wrote about in 2017. There wasn’t a single mention of entities. It was just the right way to make content for the Internet.
I think the biggest problem here isn’t entities versus keywords or that topical authority is a brand-new strategy. It’s simply that many SEOs are driven by short-sightedness or the wrong incentives.
You can target a whole bunch of unrelated keywords that have high search volume, gain incredible amounts of search traffic, and brag about how successful you are as an SEO.
Some of the pages sending HubSpot the most search traffic has barely anything to do with their core product. A page on how to type the shrug emoji? The most famous quotes?
This is not to single out HubSpot—I’m sure they have their reasons, as explored by Ryan here—but to illustrate that many companies do the exact same thing. And when Google stops rewarding this behavior, all of a sudden companies realise they do need to write about their core competencies. They need to “build topical authority”.
I don’t want to throw the baby out with the bathwater because I do see value in the last two ‘entity SEO tactics’. But again, if you’re doing something similar to the Wiki Strategy for your site, chances are you would have naturally included entities or semantically relevant words without thinking too much about it. It’s difficult to create content about kimchi jjigae without mentioning kimchi, pork, or gochujang.
However, to prevent the curse of knowledge or simply to avoid blindspots, checking for important subtopics you might have missed is useful. At Ahrefs, we run a page-level content gap analysis and look out for subtopics:
For example, if we ran a content gap analysis on “inbound marketing” for the top three ranking pages, we see that we might need to include these subtopics:
- What is inbound marketing
- Inbound marketing strategy
- Inbound marketing examples
- Inbound marketing tools
Finally, adding schema markup makes the most sense because it’s how Google recognizes entities and better understands the content of web pages. But if it’s just one new tactic—which I believe is already part of ‘standard’ SEO and you might already be doing it—then there’s no need to create a category to define the “new era” (voice SEO, where art thou?)
Final thoughts
Two years ago, someone on Reddit asked for an SEO workflow that utilized super advanced SEO methodologies:
The top answer: None of the above.
When our Chief Marketing Officer Tim Soulo tweeted about this Reddit thread, he got similar replies too:
And even though I don’t know him, this is a person after my own heart:
You don’t have to worry about entity SEO. If you have passion for a topic and are creating high-quality content that fulfills what people are looking for, then you’re likely already doing “entity SEO”.
Just follow this meme: Make stuff people like.
SEO
Assigning The Right Conversion Values To Make Value-Based Bidding Work For Lead Gen
Last week, we tackled setting your data strategy for value-based bidding.
The next key is to assign the right values for the conversion actions that are important to your business.
We know this step is often seen as trickier for lead gen-focused businesses than, say, ecommerce businesses.
How much is a whitepaper download, newsletter signup, or online quote request worth to your business? While you may not have exact figures, that’s OK. What you do know is they aren’t all valued equally.
Check out the quick 2-minute video in our series below, and then keep reading as we dive deeper into assigning conversion values to optimize your value-based bidding strategy.
Understanding Conversion Values
First, let’s get on the same page about what “conversion value” means.
A conversion refers to a desired action taken by a user, such as filling out a lead form, making a purchase, or signing up for a newsletter.
Conversion value is simply a numerical representation of how much each of these conversions is worth to your business.
Estimating The Value Of Each Conversion
Ideally, you’d have a precise understanding of how much revenue each conversion generates.
However, we understand that this is not always feasible.
In such cases, it’s perfectly acceptable to use “proxy values” – estimations that align with your business priorities.
The important thing is to ensure that these proxy values reflect the relative importance of different conversions to your business.
For example, a whitepaper download may indicate less “value” than a product demo registration based on what you understand about your past customer acquisition efforts.
Establishing Proxy Values
Let’s explore some scenarios to illustrate how you might establish proxy values.
Take the event florist example mentioned in the video. You’ve seen that clients who provide larger guest counts or budgets in their online quote requests tend to result in more lucrative events.
Knowing this, you can assign higher proxy values to these leads compared to those with smaller guest counts or budgets.
Similarly, if you’re an auto insurance advertiser, you might leverage your existing lead scoring system as a basis for proxy values. Leads with higher scores, indicating a greater likelihood of a sale, would naturally be assigned higher values.
You don’t need to have exact value figures to make value-based bidding effective. Work with your sales and finance teams to help identify the key factors that influence lead quality and value.
This will help you understand which conversion actions indicate a higher likelihood of becoming a customer – and even which actions indicate the likelihood of becoming a higher-value customer for your business.
Sharing Conversion Values With Google Ads
Once you’ve determined the proxy values for your conversion actions, you’ll need to share that information with Google Ads. This enables the system to prioritize actions that drive the most value for your business.
To do this, go to the Summary tab on the Conversions page (under the Goals icon) in your account. From there, you can edit your conversion actions settings to input the value for each. More here.
As I noted in the last episode, strive for daily uploads of your conversion data, if possible, to ensure Google Ads has the most up-to-date information by connecting your sources via Google Ads Data Manager or the Google Ads API.
Fine-Tuning With Conversion Value Rules
To add another layer of precision, you can utilize conversion value rules.
Conversion value rules allow you to adjust the value assigned to a conversion based on specific attributes or conditions that aren’t already indicated in your account. For example, you may have different margins for different types of customers.
Instead of every lead form submission having the same static value you’ve assigned, you can tell Google Ads which leads are more valuable to your business based on three factors:
- Location: You might adjust conversion values based on the geographical location of the user. For example, if users in a particular region tend to convert at a higher rate or generate more revenue.
- Audience: You can tailor conversion values based on specific audience segments, such as first-party data or Google audience lists.
- Device: Consider adjusting conversion values based on the device the user is using. Perhaps users on mobile devices convert at a higher rate – you could increase their conversion value to reflect that.
When implementing these rules, your value-based bidding strategies (maximize conversion value with an optional target ROAS) will take them into account and optimize accordingly.
Conversion value rules can be set at the account or campaign levels. They are supported in Search, Shopping, Display, and Performance Max campaigns.
Google Ads will prioritize showing your ads to users predicted to be more likely to generate those leads you value more.
Conversion Value Rules And Reporting
These rules also impact how you report conversion value in your account.
For example, you may value a lead at $5, but know that these leads from Californian users are typically worth twice as much. With conversion value rules, you could specify this, and Google Ads would multiply values for users from California by two and report that accordingly in the conversion volume column in your account.
Additionally, you can segment your conversion value rules in Campaigns reporting to see the impact by selecting Conversions, then Value rule adjustment.
There are three segment options:
- Original value (rule applied): Total original value of conversions, which then had a value rule applied.
- Original value (no rule applied): Total recorded value of conversions that did not have a value rule applied.
- Audience, Location, Device, or No Condition: The net adjustment when value rules were applied.
You can add the conversion value rules column to your reporting as well. These columns are called “All value adjustment” and “Value adjustment.”
Also note that reporting for conversion value rules applies to all conversions, not just the ones in the ‘conversions’ column.
Conversion Value Rule Considerations
You can also create more complex rules by combining conditions.
For example, if you observe that users from Texas who have also subscribed to your newsletter are exceptionally valuable, you could create a rule that increases their conversion value even further.
When using conversion value rules, keep in mind:
- Start Simple: Begin by implementing a few basic conversion value rules based on your most critical lead attributes.
- Additive Nature of Rules: Conversion value rules are additive. If multiple rules apply to the same user, their effects will be combined.
- Impact on Reporting: The same adjusted value that’s determined at bidding time is also used for reporting.
- Regular Review for Adjustment: As your business evolves and you gather more data, revisit your conversion values and rules to ensure they remain aligned with your goals.
Putting The Pieces Together
Assigning the right values to your conversions is a crucial step in maximizing the effectiveness of your value-based bidding strategies.
By providing Google Ads with accurate and nuanced conversion data, you empower the system to make smarter decisions, optimize your bids, and ultimately drive more valuable outcomes for your business.
Up next, we’ll talk about determining which bid strategy is right for you. Stay tuned!
More resources:
Featured Image: BestForBest/Shutterstock
SEO
Expert Embedding Techniques for SEO Success
AI Overviews are here, and they’re making a big impact in the world of SEO. Are you up to speed on how to maximize their impact?
Watch on-demand as we dive into the fascinating world of Google AI Overviews and their functionality, exploring the concept of embeddings and demystifying the complex processes behind them.
We covered which measures play a crucial role in how Google AI assesses the relevance of different pieces of content, helping to rank and select the most pertinent information for AI-generated responses.
You’ll see:
- An understanding of the technical side of embeddings & how they work, enabling efficient information retrieval and comparison.
- Insights into AI Content curation, including the criteria and algorithms used to rank and choose the most relevant snippets for AI-generated overviews.
- A visualization of the step-by-step process of how AI overviews are constructed, with a clear perspective on the decision-making process behind AI-generated content.
With Scott Stouffer from Market Brew, we explored their AI Overviews Visualizer, a tool that deconstructs AI Overviews and provides an inside look at how Snippets and AI Overviews are curated.
If you’re looking to clarify misconceptions around AI, or looking to face the challenge of optimizing your own content for the AI Overview revolution, then be sure to watch this webinar.
View the slides below, or check out the full presentation for all the details.
Join Us For Our Next Webinar!
[Expert Panel] How Agencies Leverage AI Tools To Drive ROI
Join us as we discuss the importance of AI to your performance as an agency or small business, and how you can use it successfully.
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