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How Google Maps Reviews Are Moderated

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How Google Maps Reviews Are Moderated


Google published an explainer that offers insights into how Google handles reviews left for local businesses on Google Maps. The article outlines the multiple steps and actions Google takes that enables it to review and publish user generated reviews in a matter of seconds.

Google shared five steps it takes to ensure that Google Maps reviews are useful and authentic.

Step 1: Strict Content Policies

The backbone of Google’s approach to moderating reviews left on Google Maps is a well defined content policy.

Every website that accepts user generated content must have a well-defined policy describing what is acceptable. This helps users understand the limits and also informs the moderators on when to step in.

According to Google:

“We’ve created strict content policies to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profiles.”

Key points about Google Maps Review Content Policy

Google’s content policy outlines the outcome they are trying to encourage:

“Contributions must be based on real experiences and information.”

Google’s content policy outlines six kinds of activity that are prohibited.

Examples of Review Content that Violate Map Review Policy:

  1. Deliberately fake content
  2. Copied or stolen photos
  3. Off-topic reviews
  4. Defamatory language
  5. Personal attacks
  6. Unnecessary or incorrect content

Step 2. Content Policy Is Integrated Into Google’s Algorithm

The next step Google takes to protect the integrity of the Google Maps Reviews is to integrate the content policy into Google’s algorithms by using the policy as training data for the algorithm and for its human moderators.

Google explains:

“Once a policy is written, it’s turned into training material — both for our operators and machine learning algorithms — to help our teams catch policy-violating content and ultimately keep Google reviews helpful and authentic.”

Step 3. Reviews are Immediately Moderated by Google

Google shares that that all reviews are sent to their moderation systems for review as soon as the review is posted.

Google uses a mix of human and machine review systems. Google’s algorithms can process a review and give it a pass for publication within a matter of seconds.

Google has traditionally preferred to scale their systems with algorithms rather than depend on humans to complete tasks.

The algorithm looks at many factors to determine if a review is fake.

Google names a few of the review factors:

  • Is the content offensive?
  • Is the content off-topic?
  • Is the account leaving the review engage in suspicious behavior?
  • Is a spike in reviews related to news or social media attention which motivates fake reviews?

Google shares how its automated system works:

“As soon as someone posts a review, we send it to our moderation system to make sure the review doesn’t violate any of our policies.

…Given the volume of reviews we regularly receive, we’ve found that we need both the nuanced understanding that humans offer and the scale that machines provide to help us moderate contributed content.”

Step 4. Google Encourages Community Moderation

Google stated that it encourages businesses and the public to submit reports of fake reviews.

This is a standard method of moderating user generated content (UGC).

This approach is sometimes called Report-a-Post. Report-a-Post is great because it makes users feel a part of a community and it crowd-sources the review function, allowing a users and businesses to apply their unique viewpoint to catch bad reviews that might slip past a moderator or an algorithm.

Step 5. Google is Proactive and Anticipates Fake Reviews

An interesting fact that Google shared is that it is proactive about anticipating events that could lead to abusive reviews. Google provides heightened monitoring of reviews of businesses that are in the areas of those events in order to make sure that only authentic and useful reviews are published.

Google shared:

“For instance, when there’s an upcoming event with a significant following — such as an election — we implement elevated protections to the places associated with the event and other nearby businesses that people might look for on Maps.”

Machine Learning Plus Human Moderation of Google Maps Reviews

Google’s approach to moderating user generated content follows a longstanding approach that was pioneered on forums and blogs, including the use of automated systems to deal with users and events that can lead to a greater chance of abusive content.

This article is useful because the steps Google takes can serve as an inspiration and a template for formulating an approach to moderating user generated content on any website or platform that accepts user content.

Citations

Read Google’s Blog Post

How reviews on Google Maps work

Read Google’s Map Reviews Policy

Maps User Contributed Content Policy

Watch Google’s Informative Video on Maps Reviews

How Google Maps Reviews Work





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Top 10 Essential Website Optimization Strategies

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Top 10 Essential Website Optimization Strategies

Google officially launched 24 years ago in 1998.

A lot has changed since then, but one thing remains the same. If you simply focus on the basics, you can still be highly successful online.

Of course, the basics in 2022 are much different from the basics in 1998. It’s easy to get overwhelmed and distracted. It has never been more important to be disciplined in one’s approach to SEO.

So, the obvious question is this: What are the factors to concentrate on? How can one boost rankings? How can anyone build traffic in such a competitive environment?

This post will delve into which factors carry the most weight and how to optimize for each.

1. Search Intent

As machine learning, artificial intelligence, and deep learning continue to evolve, each will carry more weight in the Google Core Algorithm.

The end goal for Google is to understand the context of a given search query and to serve results consistent with the user intent. This makes advanced-level keyword research and keyword selection more important than ever.

Before spending time and resources trying to rank for a phrase, you will need to look at the websites that are currently at the top of the SERPs for that phrase.

A keyword’s contextual relevance must align with a search query. There will be some keywords and queries that will be impossible to rank for.

For example, if Google has determined that people searching for “Personal Injury Attorney [insert city]” want a list of lawyers to choose from, then a series of trusted law directories will appear at the top of the SERPs.

An individual or single firm will not supplant those directories. In those cases, you will need to refine your strategy.

2. Technical SEO

The foundation for technical SEO is having a solid website architecture.

One cannot simply publish a random collection of pages and posts. An SEO-friendly site architecture will guide users throughout your site and make it easy for Google to crawl and index your pages.

Once you have the right architecture in place, it’s time to perform a technical or SEO audit.

Thanks to the many SEO tools available, an SEO audit is no longer a daunting task. That said, the key is to know how to interpret the data provided and what to do with it.

For starters, you should check the following and fix any issues that are uncovered:

  • Check for status code errors and correct them.
  • Check the robot.txt for errors. Optimize if needed.
  • Check your site indexing via Google Search Console. Examine and fix any issues discovered.
  • Fix duplicate title tags and duplicate meta descriptions.
  • Audit your website content. Check the traffic stats in Google Analytics. Consider improving or pruning underperforming content.
  • Fix broken links. These are an enemy of the user experience – and potentially rankings.
  • Submit your XML sitemap to Google via Google Search Console.

3. User Experience

User experience (UX) is centered on gaining insight into users, their needs, their values, their abilities, and their limitations.

UX also takes into consideration business goals and objectives. The best UX practices focus on improving the quality of the user experience.

According to Peter Morville, factors that influence UX include:

  • Useful: Your content needs to be unique and satisfy a need.
  • Usable: Your website needs to be easy to use and navigate.
  • Desirable: Your design elements and brand should evoke emotion and appreciation.
  • Findable: Integrate design and navigation elements to make it easy for users to find what they need.
  • Accessible: Content needs to be accessible to everyone – including the 12.7% of the population with disabilities.
  • Credible: Your site needs to be trustworthy for users to believe you.
  • Valuable: Your site needs to provide value to the user in terms of experience and to the company in terms of positive ROI.

Multivariate and A/B testing is the best way to measure and create a better experience for website users. Multivariate testing is best when considering complex changes.

One can incorporate many different elements and test how they all work together. A/B testing, on the other hand, will compare two different elements on your site to determine which performs the best.

4. Mobile-First

Google officially began rolling out the mobile-first index in March 2018. Smart marketers were taking a mobile-first approach long before the official rollout.

According to Google Search Central:

“Neither mobile-friendliness nor a mobile-responsive layout are requirements for mobile-first indexing. Pages without mobile versions still work on mobile and are usable for indexing. That said, it’s about time to move from desktop-only and embrace mobile :)”

Here are some basics for making your site mobile-friendly:

  • Make your site adaptive to any device – be it desktop, mobile, or tablet.
  • Always scale your images when using a responsive design, especially for mobile users.
  • Use short meta titles. They are easier to read on mobile devices.
  • Avoid pop-ups that cover your content and prevent visitors from getting a glimpse of what your content is all about.
  • Less can be more on mobile. In a mobile-first world, long-form content doesn’t necessarily equate to more traffic and better rankings.
  • Don’t use mobile as an excuse for cloaking. Users and search engines need to see the same content.

5. Core Web Vitals

In July of 2021, the Page Experience Update rolled out and is now incorporated into Google’s core algorithm, as a ranking factor.

As the name implies, the core web vitals initiative was designed to quantify the essential metrics for a healthy website. This syncs up with Google’s commitment to delivering the best user experience.

According to Google, “loading experience, interactivity, and visual stability of page content, and combined are the foundation of Core Web Vitals.”

Each one of these metrics:

  • Focuses on a unique aspect of the user experience.
  • Is measurable and quantifiable for an objective determination of the outcome.

Tools To Measure Core Web Vitals:

  • PageSpeed Insights: Measures both mobile and desktop performance and provides recommendations for improvement.
  • Lighthouse: An open-source, automated tool developed by Google to help developers improve web page quality. It has several features not available in PageSpeed Insights, including some SEO checks.
  • Search Console: A Core Web Vitals report is now included in GSC, showing URL performance as grouped by status, metric type, and URL group.

6. Schema

Schema markup, once added to a webpage, creates a rich snippet – an enhanced description that appears in the search results.

All leading search engines, including Google, Yahoo, Bing, and Yandex, support the use of microdata. The real value of schema is that it can provide context to a webpage and improve the search experience.

There is no evidence that adding schema has any influence on SERPs.

Following, you will find some of the most popular uses for schema

If you find the thought of adding schema to a page intimidating, you shouldn’t. Schema is quite simple to implement. If you have a WordPress site, there are several plugins that will do this for you.

7. Content Marketing

It is projected that 97 zettabytes of data will be created, captured, copied, and consumed worldwide this year.

To put this in perspective, that’s the equivalent of 18.7 trillion songs or 3,168 years of HD video every day.

The challenge of breaking through the clutter will become exponentially more difficult as time passes.

To do so:

  • Create a content hub in the form of a resource center.
  • Fill your resource hub with a combination of useful, informative, and entertaining content.
  • Write “spoke” pieces related to your resource hub and interlink.
  • Write news articles related to your resource and interlink.
  • Spread the word. Promote your news articles on social channels.
  • Hijack trending topics related to your content. Promote on social media.
  • Use your smartphone camera. Images and videos typically convert better than text alone.
  • Update stale and low-trafficked content.

8. Link Building

Links continue to be one of the most important ranking factors.

Over the years, Google has become more adept at identifying and devaluing spammy links, especially so after the launch of Penguin 4.0. That being the case, quality will continue to trump quantity.

The best link-building strategies for 2022 include:

9. Test And Document Changes

You manage what you measure.

One recent study showed that less than 50% of pages “optimized” result in more clicks. Worse yet, 34% of changes led to a decrease in clicks!

Basic steps for SEO testing:

  • Determine what you are testing and why.
  • Form a hypothesis. What do you expect will happen because of your changes?
  • Document your testing. Make sure it can be reliably replicated.
  • Publish your changes and then submit the URLs for inspection via Google Search Console.
  • Run the test for a long enough period to confirm if your hypothesis is correct or not. Document your findings and any other observations, such as changes made by competitors that may influence the outcome.
  • Take appropriate actions based on the results of your tests.

This process can be easily executed and documented by using a spreadsheet.

10. Track And Analyze KPIs

According to Roger Monti, the following are the 9 Most Important SEO KPIs to consider:

  • Customer Lifetime Value (CLV).
  • Content Efficiency.
  • Average Engagement Time.
  • Conversion Goals by Percent-Based Metrics.
  • Accurate Search Visibility.
  • Brand Visibility in Search.
  • New And Returning Users.
  • Average Time on Site.
  • Revenue Per Thousand (RPM) And Average Position.

The thing to remember about these KPIs is they are dependent upon your goals and objectives. Some may apply to your situation whereas others may not.

Think of this as a good starting point for determining how to best measure the success of a campaign.

Conclusion

Because the internet has no expiration date, mounds of information and disinformation are served up daily in various search queries.

If you aren’t careful, implementing bad or outdated advice can lead to disastrous results.

Do yourself a favor and just focus on these 10 essentials. By doing so, you will be setting yourself up for long-term success.

More Resources:


Featured Image: Rawpixel.com/Shutterstock



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