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How upskilling your paid advertising skills will tackle economic downturns

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How upskilling your paid advertising skills will tackle economic downturns

30-second summary:

  • Marketing budgets are often the first to be slashed in a downturn – upskilling your existing team with digital marketing techniques can provide huge efficiencies and minimize the impact of cuts
  • Creating an upskilling program does not need to be expensive or time-consuming if a well-thought-out strategy is adopted and results are constantly measured
  • Nurturing your own in-house talent pool also increases business resilience, improves marketing innovation and creativity, and reduces reliance on third-party operators
  • Choosing the right skills for your team to acquire depends both on your immediate goals and long-term business strategy – done right you can steal a march on your competitors
  • Sarah Gilchriest, Global COO of Circus Street, discusses the key skills brands need to cultivate to stay competitive during an economic downturn

We’re entering what is likely to be a pretty tough global recession. As consumer sentiment worsens, brands will increasingly look at ways they can cut costs to protect their bottom line. Unfortunately, we all know that marketing is usually one of the first budgets to be slashed.

It is seemingly much easier to stop a campaign or give an agency notice than it is to sack a developer or reduce infrastructure costs. However, more often than not, cutting marketing is a false economy that worsens the impact of a downturn by slowing a company’s growth. So, is there a way for brands to instead maximize their digital marketing output while also freezing or reducing costs?

The answer may be found in upskilling.

Training while cutting costs?

Now, your first reaction may be that training programs are expensive luxuries that make little sense if your goal is to cut costs. There are a few things to unpack here –

  1. Size and scope of training matter. You can make an outsized impact by training one or two individuals who then share their knowledge with their wider team. The right strategy (which I’ll discuss further below) can lead to a highly targeted program that gives the most critical skills to those who will be best placed to use them immediately.
  2. Next, there are a lot of freely available supporting resources that can significantly reduce costs and help to embed learning.
  3. Finally, let’s put costs in perspective. The ROI on a well-executed training scheme pays for itself and the initial outlay pales in comparison to most other business functions. Put simply, you get a lot of bang for your buck. 

Why paid advertising skills?

Paid advertising makes a lot of sense to focus on for a number of reasons. Generally, compared to other marketing fields, paid advertising is characterized by the sheer diversity of skills and techniques needed to fully execute a campaign. It is incredibly fast-moving and often requires you to leverage a number of different tech platforms. Consequently, many brands outsource this functionality to a network of agencies and freelancers. Those that don’t usually rely on one or two individual ‘power users’ or worse, skills are haphazardly spread among a range of departments leading to bottlenecks and single points of failure.

As such, digital advertising is usually the prime area where efficiencies, greater innovation, and marketing effectiveness can occur via upskilling. It is where your business can do much more for less. 

Identifying the right skills

Getting the right skill mix is where the rubber meets the road. A mixture of creativity, data analysis, platform knowledge, development techniques, and marketing expertise are all needed. To get started the best approach is to fully understand what capability your team has in-house. The crucial element is to remember that a lot of ability might be hidden because it is not used on a day-to-day basis. You would be surprised at how quickly a business ‘forgets’ about the previous experiences of team members after they have been hired.

Auditing team skills should expand beyond the marketing department

You don’t know what gems are lurking in other areas of your business until you start to look. This is also the perfect opportunity to identify both the potential of your employees to acquire new skills and also their individual aspirations. It is much easier to upskill someone who has a professional and personal investment in learning that particular expertise. The audit itself does not need to be complex – a simple matrix that enables people to categorize their proficiency and outline the areas where they would like to develop will suffice.

When you know what you have to work with, then it’ll become much easier to define the best way forward. Deciding the best skill mix comes down to first working out how to fulfill your most immediate needs. For example, taking a costly service in-house, plugging a weakness – where a team member’s departure would severely hamper your ability to function, or obvious gaps in ability that prevent you from undertaking certain digital advertising activities.

Build on the compatibility between your employee’s aspirations and your commercial objectives

This is then overlaid by areas where your marketing output can most obviously be improved and your future aspirations in line with your commercial objectives. For example, if in the future you want to more heavily target users on particular social media platforms or ‘exotic’ platforms like IoT devices and digital boards. Perhaps you can see the financial benefits of adopting headless CMS tech and would like to put in place the skills needed to make that transition after the recession. Maybe you want your team to have the insight to tell you whether the Metaverse has any potential for your business.

This may sound complex but once you get started the hierarchy of skills you need more often than not becomes very obvious. Remember, one of upskilling’s great strengths is its flexibility – if your needs change or you feel you have chosen the wrong skills – it’s very easy to change track.

Getting started in a cost-efficient way

How you train your team is very much up to individual preferences – everyone learns in different ways. Speaking to your employees and specialists will enable you to build a tailored teaching structure. It can be a combination of in-house learning, online tutorials, accredited programs, or book learning. You do not have to go all in on a full program straight away. Piloting can remove a lot of the risk. Start small – one team or a handful of individuals from across your company – and continually assess the impact.

A mistake to avoid

A common mistake businesses make is they wait too long to get their team to use their new knowledge. This can hold up the process and damage ROI. The best way to embed new skills is to apply them. Ensure that your team has an opportunity to practice their newfound expertise on real initiatives. Then keep a close eye on your business metrics – including team and customer feedback – to determine the impact. Unlike many other departments, digital marketing can have very clear outputs. This will let you know quite quickly if it is working. From there, you can decide on how to roll out your training scheme. 

Marketing doesn’t end with the marketers

As I’ve mentioned, diversifying the skillset of your team builds resilience and promotes more innovation. The reason is simple, if you only have marketing skills in your marketing department, you are naturally limiting the number of people who can provide useful insights that fuel innovation. You reduce oversight and feedback loops, and your marketing output will suffer from a lack of outside perspectives. 

By making your teams multidisciplinary and cross-functional you can spread useful skills throughout your business. Customer service teams can learn the fundamentals of digital marketing, marketers know how to do the basic dev and data work to enable their day-to-day, and your data teams can think like marketers if they need to.

Preparing for the worst doesn’t mean losing capabilities

If the worst does happen and you do need to make cuts to your team, having key skills shared across your business means that the damage to core functions will be limited.

To finish – I should highlight that much of what I’ve discussed applies equally to business owners as it does to individual freelancers. A downturn can be a daunting prospect if you are a sole trader. Upskilling can be one of the best ways to increase your value to clients now and future-proof your business.

If you have seen business drop off, the time you now have available could be best dedicated to more training. This may sound obvious, but a mistake many people make in their careers is failing to adapt to how demand for skills can quickly change or technology can come along that makes them obsolete. Adding more skill strings to you and your company’s bow is never a bad thing.


Sarah Gilchriest is the Global COO of Circus Street.

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Google Answers Question About Toxic Link Sabotage

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Gary Illyes answers a question about how to notify Google about toxic link sabotage

Google’s Gary Illyes answered a question about how to notify Google that someone is poisoning their backlink profile with “toxic links” which is a problem that many people have been talking about for at least fifteen years.

Question About Alerting Google To Toxic Links

Gary narrated the question:

“Someone’s asking, how to alert Google of sabotage via toxic links?”

And this is Gary’s answer:

I know what I would do: I’d ignore those links.

Generally Google is really, REALLY good at ignoring links that are irrelevant to the site they’re pointing at. If you feel like it, you can always disavow those “toxic” links, or file a spam report.

Disavow Links If You Feel Like It

Gary linked to Google’s explainer about disavowing links where it’s explained that the disavow tool is for a site owner to tell Google about links that they are responsible for in some way, like paid links or some other link scheme.

This is what it advises:

“If you have a manual action against your site for unnatural links to your site, or if you think you’re about to get such a manual action (because of paid links or other link schemes that violate our quality guidelines), you should try to remove the links from the other site to your site. If you can’t remove those links yourself, or get them removed, then you should disavow the URLs of the questionable pages or domains that link to your website.”

Google suggests that a link disavow is only necessary when two conditions are met:

  1. “You have a considerable number of spammy, artificial, or low-quality links pointing to your site,
    AND
  2. The links have caused a manual action, or likely will cause a manual action, on your site.”

Both of the above conditions must be met in order to file a valid link disavow tool.

Origin Of The Phrase Toxic Links

As Google became better at penalizing sites for low quality links and paid links, some in the highly competitive gambling industry started creating low quality links to sabotage their competitors. The practice was called negative SEO.

The phrase toxic link is something that was never heard of until after the Penguin link updates in 2012 which required penalized sites to remove all the paid and low quality links they created and then disavow the rest. An industry grew around disavowing links and it was that industry that invented the phrase Toxic Links for use in their marketing.

Confirmation That Google Is Able To Ignore Links

I have shared this anecdote before and I’ll share it here again. Someone I knew contacted me and said that their site lost rankings from negative SEO links. I took a look and their site had a ton of really nasty looking links. So out of curiosity (and because I knew that the site was this person’s main income), I emailed someone at Google Mountain View headquarters about it. That person checked it and replied that the site didn’t lose rankings because of the links. They lost rankings because of a Panda update related content issue.

That was around 2012 and it showed me how good Google was at ignoring links. Now, if Google was that good at ignoring really bad links back then, they’re probably better at it now, twelve years later now that they have the spam brain AI.

Listen to the question and answer at the 8:22 minute mark:

Featured Image by Shutterstock/New Africa

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How To Build A Diverse & Healthy Link Profile

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How To Build A Diverse & Healthy Link Profile

Search is evolving at an incredible pace and new features, formats, and even new search engines are popping up within the space.

Google’s algorithm still prioritizes backlinks when ranking websites. If you want your website to be visible in search results, you must account for backlinks and your backlink profile.

A healthy backlink profile requires a diverse backlink profile.

In this guide, we’ll examine how to build and maintain a diverse backlink profile that powers your website’s search performance.

What Does A Healthy Backlink Profile Look Like?

As Google states in its guidelines, it primarily crawls pages through links from other pages linked to your pages, acquired through promotion and naturally over time.

In practice, a healthy backlink profile can be divided into three main areas: the distribution of link types, the mix of anchor text, and the ratio of followed to nofollowed links.

Let’s look at these areas and how they should look within a healthy backlink profile.

Distribution Of Link Types

One aspect of your backlink profile that needs to be diversified is link types.

It looks unnatural to Google to have predominantly one kind of link in your profile, and it also indicates that you’re not diversifying your content strategy enough.

Some of the various link types you should see in your backlink profile include:

  • Anchor text links.
  • Image links.
  • Redirect links.
  • Canonical links.

Here is an example of the breakdown of link types at my company, Whatfix (via Semrush):

Screenshot from Semrush, May 2024

Most links should be anchor text links and image links, as these are the most common ways to link on the web, but you should see some of the other types of links as they are picked up naturally over time.

Mix Of Anchor Text

Next, ensure your backlink profile has an appropriate anchor text variance.

Again, if you overoptimize for a specific type of anchor text, it will appear suspicious to search engines like Google and could have negative repercussions.

Here are the various types of anchor text you might find in your backlink profile:

  • Branded anchor text – Anchor text that is your brand name or includes your brand name.
  • Empty – Links that have no anchor text.
  • Naked URLs – Anchor text that is a URL (e.g., www.website.com).
  • Exact match keyword-rich anchor text – Anchor text that exactly matches the keyword the linked page targets (e.g., blue shoes).
  • Partial match keyword-rich anchor text – Anchor text that partially or closely matches the keyword the linked page targets (e.g., “comfortable blue footwear options”).
  • Generic anchor text – Anchor text such as “this website” or “here.”

To maintain a healthy backlink profile, aim for a mix of anchor text within a similar range to this:

  • Branded anchor text – 35-40%.
  • Partial match keyword-rich anchor text – 15-20%.
  • Generic anchor text -10-15%.
  • Exact match keyword-rich anchor text – 5-10%.
  • Naked URLs – 5-10%.
  • Empty – 3-5%.

This distribution of anchor text represents a natural mix of differing anchor texts. It is common for the majority of anchors to be branded or partially branded because most sites that link to your site will default to your brand name when linking. It also makes sense that the following most common anchors would be partial-match keywords or generic anchor text because these are natural choices within the context of a web page.

Exact-match anchor text is rare because it only happens when you are the best resource for a specific term, and the site owner knows your page exists.

Ratio Of Followed Vs. Nofollowed Backlinks

Lastly, you should monitor the ratio of followed vs. nofollowed links pointing to your website.

If you need a refresher on what nofollowed backlinks are or why someone might apply the nofollow tag to a link pointing to your site, check out Google’s guide on how to qualify outbound links to Google.

Nofollow attributes should only be applied to paid links or links pointing to a site the linking site doesn’t trust.

While it is not uncommon or suspicious to have some nofollow links (people misunderstand the purpose of the nofollow attribute all the time), a healthy backlink profile will have far more followed links.

You should aim for a ratio of 80%:20% or 70%:30% in favor of followed links. For example, here is what the followed vs. nofollowed ratio looks like for my company’s backlink profile (according to Ahrefs):

Referring domainsScreenshot from Ahrefs, May 2024

You may see links with other rel attributes, such as UGC or Sponsored.

The “UGC” attribute tags links from user-generated content, while the “Sponsored” attribute tags links from sponsored or paid sources. These attributes are slightly different than the nofollow tag, but they essentially work the same way, letting Google know these links aren’t trusted or endorsed by the linking site. You can simply group these links in with nofollowed links when calculating your ratio.

Importance Of Diversifying Your Backlink Profile

So why is it important to diversify your backlink profile anyway? Well, there are three main reasons you should consider:

  • Avoiding overoptimization.
  • Diversifying traffic sources.
  • And finding new audiences.

Let’s dive into each of these.

Avoiding Overoptimization

First and foremost, diversifying your backlink profile is the best way to protect yourself from overoptimization and the damaging penalties that can come with it.

As SEO pros, our job is to optimize websites to improve performance, but overoptimizing in any facet of our strategy – backlinks, keywords, structure, etc. – can result in penalties that limit visibility within search results.

In the previous section, we covered the elements of a healthy backlink profile. If you stray too far from that model, your site might look suspicious to search engines like Google and you could be handed a manual or algorithmic penalty, suppressing your rankings in search.

Considering how regularly Google updates its search algorithm these days (and how little information surrounds those updates), you could see your performance tank and have no idea why.

This is why it’s so important to keep a watchful eye on your backlink profile and how it’s shaping up.

Diversifying Traffic Sources

Another reason to cultivate a diverse backlink profile is to ensure you’re diversifying your traffic sources.

Google penalties come swiftly and can often be a surprise. If you have all your eggs in that basket when it comes to traffic, your site will suffer badly and might need help to recover.

However, diversifying your traffic sources (search, social, email, etc.) will mitigate risk – similar to a stock portfolio – as you’ll have other traffic sources to provide a steady flow of visitors if another source suddenly dips.

Part of building a diverse backlink profile is acquiring a diverse set of backlinks and backlink types, and this strategy will also help you find differing and varied sources of traffic.

Finding New Audiences

Finally, building a diverse backlink profile is essential, as doing so will also help you discover new audiences.

If you acquire links from the same handful of websites and platforms, you will need help expanding your audience and building awareness for your website.

While it’s important to acquire links from sites that cater to your existing audience, you should also explore ways to build links that can tap into new audiences. The best way to do this is by casting a wide net with various link acquisition tactics and strategies.

A diverse backlink profile indicates a varied approach to SEO and marketing that will help bring new visitors and awareness to your site.

Building A Diverse Backlink Profile

So that you know what a healthy backlink profile looks like and why it’s important to diversify, how do you build diversity into your site’s backlink profile?

This comes down to your link acquisition strategy and the types of backlinks you actively pursue. To guide your strategy, let’s break link building into three main categories:

  • Foundational links.
  • Content promotion.
  • Community involvement.

Here’s how to approach each area.

Foundational Links

Foundational links represent those links that your website simply should have. These are opportunities where a backlink would exist if all sites were known to all site owners.

Some examples of foundational links include:

  • Mentions – Websites that mention your brand in some way (brand name, product, employees, proprietary data, etc.) on their website but don’t link.
  • Partners – Websites that belong to real-world partners or companies you connect with offline and should also connect (link) with online.
  • Associations or groups – Websites for offline associations or groups you belong to where your site should be listed with a link.
  • Sponsorships – Any events or organizations your company sponsors might have websites that could (and should) link to your site.
  • Sites that link to competitors – If a website is linking to a competitor, there is a strong chance it would make sense for them to link to your site as well.

These link opportunities should set the foundation for your link acquisition efforts.

As the baseline for your link building strategy, you should start by exhausting these opportunities first to ensure you’re not missing highly relevant links to bolster your backlink profile.

Content Promotion

Next, consider content promotion as a strategy for building a healthy, diverse backlink profile.

Content promotion is much more proactive than the foundational link acquisition mentioned above. You must manifest the opportunity by creating link-worthy content rather than simply capitalizing on an existing opportunity.

Some examples of content promotion for links are:

  • Digital PR – Digital PR campaigns have numerous benefits and goals beyond link acquisition, but backlinks should be a primary KPI.
  • Original research – Similar to digital PR, original research should focus on providing valuable data to your audience. Still, you should also make sure any citations or references to your research are correctly linked.
  • Guest content – Whether regular columns or one-off contributions, providing guest content to websites is still a viable link acquisition strategy – when done right. The best way to gauge your guest content strategy is to ask yourself if you would still write the content for a site without guaranteeing a backlink, knowing you’ll still build authority and get your message in front of a new audience.
  • Original imagery – Along with research and data, if your company creates original imagery that offers unique value, you should promote those images and ask for citation links.

Content promotion is a viable avenue for building a healthy backlink profile as long as the content you’re promoting is worthy of links.

Community Involvement

Community involvement is the final piece of your link acquisition puzzle when building a diverse backlink profile.

After pursuing all foundational opportunities and manually promoting your content, you should ensure your brand is active and represented in all the spaces and communities where your audience engages.

In terms of backlinks, this could mean:

  • Wikipedia links – Wikipedia gets over 4 billion monthly visits, so backlinks here can bring significant referral traffic to your site. However, acquiring these links is difficult as these pages are moderated closely, and your site will only be linked if it is legitimately a top resource on the web.
  • Forums (Reddit, Quora, etc.) – Another great place to get backlinks that drive referral traffic is forums like Reddit and Quora. Again, these forums are strictly moderated, and earning link placements on these sites requires a page that delivers significant and unique value to a specific audience.
  • Social platforms – Social media platforms and groups represent communities where your brand should be active and engaged. While these strategies are likely handled by other teams outside SEO and focus on different metrics, you should still be intentional about converting these interactions into links when or where possible.
  • Offline events – While it may seem counterintuitive to think of offline events as a potential source for link acquisition, legitimate link opportunities exist here. After all, most businesses, brands, and people you interact with at these events also have websites, and networking can easily translate to online connections in the form of links.

While most of the link opportunities listed above will have the nofollow link attribute due to the nature of the sites associated with them, they are still valuable additions to your backlink profile as these are powerful, trusted domains.

These links help diversify your traffic sources by bringing substantial referral traffic, and that traffic is highly qualified as these communities share your audience.

How To Avoid Developing A Toxic Backlink Profile

Now that you’re familiar with the link building strategies that can help you cultivate a healthy, diverse backlink profile, let’s discuss what you should avoid.

As mentioned before, if you overoptimize one strategy or link, it can seem suspicious to search engines and cause your site to receive a penalty. So, how do you avoid filling your backlink profile with toxic links?

Remember The “Golden Rule” Of Link Building

One simple way to guide your link acquisition strategy and avoid running afoul of search engines like Google is to follow one “golden rule.”

That rule is to ask yourself: If search engines like Google didn’t exist, and the only way people could navigate the web was through backlinks, would you want your site to have a link on the prospective website?

Thinking this way strips away all the tactical, SEO-focused portions of the equation and only leaves the human elements of linking where two sites are linked because it makes sense and makes the web easier to navigate.

Avoid Private Blog Networks (PBNs)

Another good rule is to avoid looping your site into private blog networks (PBNs). Of course, it’s not always obvious or easy to spot a PBN.

However, there are some common traits or red flags you can look for, such as:

  • The person offering you a link placement mentions they have a list of domains they can share.
  • The prospective linking site has little to no traffic and doesn’t appear to have human engagement (blog comments, social media followers, blog views, etc.).
  • The website features thin content and little investment into user experience (UX) and design.
  • The website covers generic topics and categories, catering to any and all audiences.
  • Pages on the site feature numerous external links but only some internal links.
  • The prospective domain’s backlink profile features overoptimization in any of the previously discussed forms (high-density of exact match anchor text, abnormal ratio of nofollowed links, only one or two link types, etc.).

Again, diversification – in both tactics and strategies – is crucial to building a healthy backlink profile, but steering clear of obvious PBNs and remembering the ‘golden rule’ of link building will go a long way toward keeping your profile free from toxicity.

Evaluating Your Backlink Profile

As you work diligently to build and maintain a diverse, healthy backlink profile, you should also carve out time to evaluate it regularly from a more analytical perspective.

There are two main ways to evaluate the merit of your backlinks: leverage tools to analyze backlinks and compare your backlink profile to the greater competitive landscape.

Leverage Tools To Analyze Backlink Profile

There are a variety of third-party tools you can use to analyze your backlink profile.

These tools can provide helpful insights, such as the total number of backlinks and referring domains. You can use these tools to analyze your full profile, broken down by:

  • Followed vs. nofollowed.
  • Authority metrics (Domain Rating, Domain Authority, Authority Score, etc.).
  • Backlink types.
  • Location or country.
  • Anchor text.
  • Top-level domain types.
  • And more.

You can also use these tools to track new incoming backlinks, as well as lost backlinks, to help you better understand how your backlink profile is growing.

Some of the best tools for analyzing your backlink profile are:

Many of these tools also have features that estimate how toxic or suspicious your profile might look to search engines, which can help you detect potential issues early.

Compare Your Backlink Profile To The Competitive Landscape

Lastly, you should compare your overall backlink profile to those of your competitors and those competing with your site in the search results.

Again, the previously mentioned tools can help with this analysis – as far as providing you with the raw numbers – but the key areas you should compare are:

  • Total number of backlinks.
  • Total number of referring domains.
  • Breakdown of authority metrics of links (Domain Rating, Domain Authority, Authority Score, etc.).
  • Authority metrics of competing domains.
  • Link growth over the last two years.

Comparing your backlink profile to others within your competitive landscape will help you assess where your domain currently stands and provide insight into how far you must go if you’re lagging behind competitors.

It’s worth noting that it’s not as simple as whoever has the most backlinks will perform the best in search.

These numbers are typically solid indicators of how search engines gauge the authority of your competitors’ domains, and you’ll likely find a correlation between strong backlink profiles and strong search performance.

Approach Link Building With A User-First Mindset

The search landscape continues to evolve at a breakneck pace and we could see dramatic shifts in how people search within the next five years (or sooner).

However, at this time, search engines like Google still rely on backlinks as part of their ranking algorithms, and you need to cultivate a strong backlink profile to be visible in search.

Furthermore, if you follow the advice in this article as you build out your profile, you’ll acquire backlinks that benefit your site regardless of search algorithms, futureproofing your traffic sources.

Approach link acquisition like you would any other marketing endeavor – with a customer-first mindset – and over time, you’ll naturally build a healthy, diverse backlink profile.

More resources: 


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Google On Traffic Diversity As A Ranking Factor

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Google answers the question of whether traffic diversity is a ranking factor for SEO

Google’s SearchLiaison tweeted encouragement to diversify traffic sources, being clear about the reason he was recommending it. Days later, someone followed up to ask if traffic diversity is a ranking factor, prompting SearchLiaison to reiterate that it is not.

What Was Said

The question of whether diversity of traffic was a ranking factor was elicited from a previous tweet in a discussion about whether a site owner should be focusing on off-site promotion.

Here’s the question from the original discussion that was tweeted:

“Can you please tell me if I’m doing right by focusing on my site and content – writing new articles to be found through search – or if I should be focusing on some off-site effort related to building a readership? It’s frustrating to see traffic go down the more effort I put in.”

SearchLiaison split the question into component parts and answered each one. When it came to the part about off-site promotion, SearchLiaison (who is Danny Sullivan), shared from his decades of experience as a journalist and publisher covering technology and search marketing.

I’m going to break down his answer so that it’s clearer what he meant

This is the part from the tweet that talks about off-site activities:

“As to the off-site effort question, I think from what I know from before I worked at Google Search, as well as my time being part of the search ranking team, is that one of the ways to be successful with Google Search is to think beyond it.”

What he is saying here is simple, don’t limit your thinking about what to do with your site to thinking about how to make it appeal to Google.

He next explains that sites that rank tend to be sites that are created to appeal to people.

SearchLiaison continued:

“Great sites with content that people like receive traffic in many ways. People go to them directly. They come via email referrals. They arrive via links from other sites. They get social media mentions.”

What he’s saying there is that you’ll know that you’re appealing to people if people are discussing your site in social media, if people are referring the site in social media and if other sites are citing it with links.

Other ways to know that a site is doing well is when when people engage in the comments section, send emails asking follow up questions, and send emails of thanks and share anecdotes of their success or satisfaction with a product or advice.

Consider this, fast fashion site Shein at one point didn’t rank for their chosen keyword phrases, I know because I checked out of curiosity. But they were at the time virally popular and making huge amounts of sales by gamifying site interaction and engagement, propelling them to become a global brand. A similar strategy propelled Zappos when they pioneered no-questions asked returns and cheerful customer service.

SearchLiaison continued:

“It just means you’re likely building a normal site in the sense that it’s not just intended for Google but instead for people. And that’s what our ranking systems are trying to reward, good content made for people.”

SearchLiaison explicitly said that building sites with diversified content is not a ranking factor.

He added this caveat to his tweet:

“This doesn’t mean you should get a bunch of social mentions, or a bunch of email mentions because these will somehow magically rank you better in Google (they don’t, from how I know things).”

Despite The Caveat…

A journalist tweeted this:

“Earlier this week, @searchliaison told people to diversify their traffic. Naturally, people started questioning whether that meant diversity of traffic was a ranking factor.

So, I asked @iPullRank what he thought.”

SearchLiaison of course answered that he explicitly said it’s not a ranking factor and linked to his original tweet that I quoted above.

He tweeted:

“I mean that’s not exactly what I myself said, but rather repeat all that I’ll just add the link to what I did say:”

The journalist responded:

“I would say this is calling for publishers to diversify their traffic since you’re saying the great sites do it. It’s the right advice to give.”

And SearchLiaison answered:

“It’s the part of “does it matter for rankings” that I was making clear wasn’t what I myself said. Yes, I think that’s a generally good thing, but it’s not the only thing or the magic thing.”

Not Everything Is About Ranking Factors

There is a longstanding practice by some SEOs to parse everything that Google publishes for clues to how Google’s algorithm works. This happened with the Search Quality Raters guidelines. Google is unintentionally complicit because it’s their policy to (in general) not confirm whether or not something is a ranking factor.

This habit of searching for “ranking factors” leads to misinformation. It takes more acuity to read research papers and patents to gain a general understanding of how information retrieval works but it’s more work to try to understand something than skimming a PDF for ranking papers.

The worst approach to understanding search is to invent hypotheses about how Google works and then pore through a document to confirm those guesses (and falling into the confirmation bias trap).

In the end, it may be more helpful to back off of exclusively optimizing for Google and focus at least equally as much in optimizing for people (which includes optimizing for traffic). I know it works because I’ve been doing it for years.

Featured Image by Shutterstock/Asier Romero

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